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| Job Title |
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Provisioning Co-ordinator |
| Salary/rate |
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£13500 - £16000/annum |
| Location |
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High Wycombe, Buckinghamshire |
| Job Number |
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125143365 |
| Posted |
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21/02/2012 (10:06) |
| Agency/Employer |
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5G Communications |
Description
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Provisioning Coordinator
We are seeking detail oriented, highly motivated professionals that have 1-2 years experience in a processing and/or data intensive position. Professionals with provisioning experience in the telecommunications industry would be ideal. This individual will be utilizing our proprietary databases to review, make changes, and submit orders timely and accurately for our customers.
Key Responsibilities:
• The provisioning coordinator role is accountable for the order management, enablement, provisioning, tracking, testing & service delivery of new services to major corporate customers.
• Be responsible for coordinating order entry, enablement, and order management, tracking & testing process to deliver new customer circuits, products & services.
• You will manage & coordinate order workloads, producing regular progress reports & service updates for the business & customers alike.
• Typically this will be for services across PSTN, Voice, and Data. This includes ADSL, SDSL, LLU, Ethernet, Leased Lines, ISDN, IPVPN, WLR, CPS etc
• Using systems including ECO, SPG you will liaise heavily with BT, OLO’s & other 3rd parties to deliver customer circuits & orders on time & within agreed SLA.
• From dealing with external customer enquiries, monitoring & reporting on completion of orders through to coordinating with BT, OLO’s & other 3rd parties to track & test circuits & orders, the provisioning coordinator will be involved in the full 360 degrees of order management & service delivery
Qualifications:
To be considered for this role candidates should possess previous similar experience within a Provisioning, service delivery, project coordination or order controller role.
• Knowledge of Telecom technologies including Voice, Data and ADSL Connectivity is required.
• Knowledge of SDSL, LLU, Ethernet, Cisco, IP Networking, IP/VPN etc would be a benefit.
• Good knowledge of the client operations process with the ability to support, administer, coordinate, track, monitor & progress report on the status of pending orders & sales activity, is required.
• Candidates with strong analytical skills, relationship management, customer services, communication & reporting abilities are required.
• Previous experience of providing administrative support & coordination is essential.
• Proficient with Microsoft Office products, Word, Excel, Outlook
• 1-2 years of Telecommunications industry experience (preferred, not required)
About 5G Communications:
5G Communications (previously Universal Telecom Ltd) started trading in 1998 and is now a multi-million pound telephony business based approximately 40 miles west of London. 5G provides businesses with a complete range of telecom services for business users, offering high quality call and line services along with new ranges of PBX and IP products to deal with today’s business communication needs.
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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| Contact Details |
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