79 Netherhall Road , Doncaster , South Yorkshire , DN1 2QA |
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| Job Title |
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Policy Analyst |
| Salary/rate |
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£55000 - £60000/annum + £6,000 car allowance |
| Location |
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Milton Keynes, Buckinghamshire |
| Job Number |
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101346041 |
| Posted |
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16/05/2012 (14:47) |
| Agency/Employer |
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Jobs4Network |
Description
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We are currently looking to recruit a Policy Analyst to join team Operational Risk Management team. Your role will be to help reinforce key risk oversight activities, by assessing and advising on activity in Operational Risk/Risk Division. You will accelerate the review of policies, procedures and guidance and their implementation, to ensure all operational risks, especially those with major potential consequences, are well managed and in line with good and compliant practice.
As a Policy Analyst your skills and qualifications will ideally include:
-Good experience of sound practice in operational risk management frameworks gained in a bank or the FSA.
-Proven track record of success in banking, risk management, compliance or internal audit.
-Broad industry knowledge covering all aspects of the banking industry including ability to foresee the effects of risk events and future economic, political, societal and technological environments.
- Ability to review and appraise process activities, assessing the quality of any cascade of policies to procedures, and the quality of implementation.
-Broad knowledge and experience of analytical methods and practical experience of implementing such methods * Presentation and facilitation skills.
-Ability to interact with a variety of stakeholders from Retail, Wholesale, Corporate banking etc. as well as specialist functions such as Finance, Marketing IT etc.
-Good knowledge and experience of modelling for capital adequacy, the effects of risk events on the balance sheet etc.
-Knowledge of some of the activities of specialist functions such as Finance, Risk, IT and marketing etc. to source specialist contributions and information.
Degree or equivalent:
-Business or quantitative disciplines would be an advantage.
As a Policy Analyst you will:
-Identify and propose the key characteristics of policies and procedures operational risk policy and strategy of the bank.
-Advice on compliance of policies and procedures with the stated requirements of the Board, Group and Regulator.
-Identify gaps in requirements and provide changes to meet all requirements.
-Using knowledge of best practice and Board requirements, provide expert advice on improvements in policies and provide drafting.
-Secure contributions from units potentially affected by the risks and the new procedures, including IT for changes in supporting systems .
-Ensure training and briefings reflect changes in policies, procedures and guidelines.
-Ensure issues around changes in policies are assessed for practicality.
-Monitor the bank's exposure against operational risk appetite and limits
-Secure approvals for changes in policy and procedure.
-Support liaison with the FSA and Group.
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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| Contact Details |
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| Job Title |
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Personal Mortgage Advisor |
| Salary/rate |
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£21500 - £32500/annum plus individual performance award |
| Location |
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Poole, Dorset |
| Job Number |
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101345720 |
| Posted |
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14/05/2012 (16:42) |
| Agency/Employer |
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Jobs4Network |
| Description
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As a Personal Mortgage Advisor you’ll manage the individual needs of some of our 13 million UK customers. Conducting personal, structured, face to face mortgage sales interviews, you’ll be a key point of contact for our mortgage services within your region. Acting on referrals and appointments from our high street bank branches and generating leads yourself, you’ll maintain an excellent level of service. Identify customer requirements and meeting their priorities with a wide range of mortgage products and a thorough knowledge base, ensuring they always get the best advice.
You will have a CeMAP qualification and thanks to your sales experience and interviewing skills, you’ll be a key line of contact between customers and our teams in branch, providing knowledge and advice that exceeds customer expectations.
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Permanent |
| Contract Length |
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Permanent |
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| Job Title |
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Operations Manager |
| Location |
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Poole, Dorset |
| Job Number |
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101344216 |
| Posted |
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11/05/2012 (13:01) |
| Agency/Employer |
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Jobs4Network |
| Description
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We’re known for our outstanding customer service – and we want to keep it that way. As an Operations Manager with us you’ll ensure that any issues are resolved quickly and effectively, keeping our customer relationships firmly on track. It’s a vital role that will see you establishing operational excellence and giving everyone who banks with us the customer service they deserve.
As a key member of the management team, you'll proactively build customer relationships while taking responsibility for our people, processes and performance. In short, you'll help ensure any queries are handled quickly, effectively and in compliance with outlined procedures and policy guidelines.
The success of everyone here is measured by their ability to put our customers at the centre of their day. To do that in this role, you'll need experience of leading a team and strong project management skills. An in-depth understanding of HR principles is essential, as is a good working knowledge of health and safety regulations.
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Permanent |
| Contract Length |
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Permanent |
| Start Date |
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| Contact Details |
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| Job Title |
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Customer Service Advisor (Case Handler) |
| Location |
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Poole, Dorset |
| Job Number |
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109181819 |
| Posted |
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11/05/2012 (13:01) |
| Agency/Employer |
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Jobs4Network |
| Description
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As a Case Handler, you'll treat our customers fairly and consistently by responding to their feedback and addressing any issues quickly and effectively. In doing so, you’ll help to make sure that consistent and exemplary service standards always underpin our consumer relations.
It's no easy task to provide world-class services for all our customers, but that's exactly what you'll do. You'll manage correspondence with customers, investigating and resolving complex queries while making sure we follow rigorous operational risk standards at all times. Focusing on meeting service level agreements, you'll deliver exceptional service that exceeds customer expectations and shows them that their voices are being heard.
The success of everyone here is measured by their ability to put our customers at the centre of their day. To do that in this role, you'll need to show us excellent communication skills and ideally, a sound knowledge of FSA guidelines and relevant legislation. If you have previous banking experience, that would be a real asset. What’s most important is that you can bring experience of successfully managing customer queries through to resolution. If you can support that with first-class analytical, decision-making and negotiation skills, you'll have the right mix to thrive in this role.
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Permanent |
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Permanent |
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| Job Title |
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Team Leader |
| Location |
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Poole, Dorset |
| Job Number |
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101344220 |
| Posted |
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11/05/2012 (13:01) |
| Agency/Employer |
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Jobs4Network |
| Description
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When you join us as a Team Leader, you'll lead one of our highly motivated teams to new heights of performance. Working closely with Risk and Sales, your team will process new applications and queries while also servicing existing customer accounts. It's a great opportunity to work closely with specialists both within and outside of the bank, in a role where you'll have the resources of an industry leader at your disposal.
You'll guarantee that we achieve all targets while delivering exceptional service to our customers. You’ll also make sure that each member of your team has the skills and knowledge they need to carry out their roles as effectively as possible, while putting in place individual performance plans with clearly defined objectives.
The success of everyone at here is measured by their ability to put our customers at the centre of their day. To do that in this role, you'll need to know how to meet service standards and process requests within a regulated environment. We'll also want to see exceptional performance management and coaching skills as well as the ability to communicate and present effectively at all levels. Proficiency in MS Office and a solid knowledge of mainframe systems are both essential.
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Permanent |
| Contract Length |
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Permanent |
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Store Manager |
| Salary/rate |
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£16200 - £23000/annum plus bonus and benefits |
| Location |
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Warwickshire , West Midlands |
| Job Number |
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128209884 |
| Posted |
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11/05/2012 (12:06) |
| Agency/Employer |
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Jobs4Network |
| Description
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Every time a customer walks through the door, we give them an outstanding experience. From the retail environment, to the people in the team, to the products and the service, we make every customer visit an enjoyable occasion that they’ll remember.
As a Store Leader, you’ll be responsible for this experience. It means setting the highest standards. Helping customers with your exceptional people skills. Acting as a role model for the rest of the team. In short, it means doing more than taking an operational overview. Everything you do will be geared towards maximising the potential of your team, maximising sales and increasing customer loyalty. From coaching staff, to applying commercial acumen. So you’ve got to be energetic, open and dedicated to continuous improvement.
Management experience is essential. Show us you have a proven track record in inspiring teams to achieve targets, and we’ll give you the freedom to run your store, your way. You’ll make sure that your team is up-to-speed on all the latest products, as it’s important they’re comfortable selling everything from broadband to fixed line phones. After all, our customers rely on our technology to stay connected. Above all, you’ll recognise that we are growing and evolving – with more possibilities for talented people than ever before. If you’re organised and keen to help people connect, you’ll soon find that you’re valued, developed and rewarded.
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Permanent |
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N/A |
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| Job Title |
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Area Fundraising Manager |
| Salary/rate |
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£31050/annum + car / car allowance + benefits |
| Location |
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Bristol, South West |
| Job Number |
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116130788 |
| Posted |
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03/05/2012 (10:26) |
| Agency/Employer |
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Jobs4Network |
| Description
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Do you combine a strong strategic mindset with the ability to lead and develop a team in acting on that strategy? Can you apply those skills to generate and drive income through a strong focus on fundraising through businesses, our flagship events programme and volunteer development?
A flexible self-starter and credible leader with phenomenal drive and determination, you’ll have a proven track record in achieving targets and motivating a team to attain the same. You will ensure delivery of quality outcomes in line with organisational goals by establishing your own area action plan, including raising awareness through the development of strong media relationships.
Previous fundraising or readily transferable commercial experience with an equivalent results focus and responsibility for strategic planning and budget setting is ideal. Your proven track record must therefore show how you have been successful in not only transforming a strategy into robust but innovative plans, but in positioning your team to implement the plan and deliver on every objective.
As you can see, we’ll expect a great deal of you as both a strategic fundraiser and an exceptional people manager. But we know that you’ll both welcome and deliver on challenging targets. Why? Because one in three people will develop cancer in their lifetime and it’s our ambition to raise enough funds to be there for each and every one of them.
In return for your own commitment, we commit to actively developing you and our benefits include BUPA, life assurance, pension, childcare vouchers, generous annual leave and interest-free loans for season ticket and gym memberships.
A driving licence is essential and the role requires some attendance at evening and weekend functions etc
You may have experience of the following: Sales Manager, Fundraiser, New Business Manager, Area Sales Manager, Business Development Manager, New Business Manager, Marketing Manager, Key Account Manager, Client Relations Manager, Corporate Fundraiser, Corporate Account Manager
Closing date: 14th May 2012.
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Permanent |
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N/A |
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