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First Recruitment Services

Mark Smith/Lottie 01883 343 499 haywardsheath@firstrecruitment.co.uk 3-5 Clair Road , Haywards Heath , Haywards Heath , West Sussex , RH16 3DP

24 jobs from First Recruitment Services next page »

Job Title Estate Agency Negotiator / Valuer Salary/rate £16000 - £30000/annum Location Haywards Heath, West Sussex Job Number 124132792 Posted 08/02/2012 (16:36) Agency/Employer First Recruitment Services Description Provide an effective, efficient and professional estate agency service to customers which is in line with statutory requirements and company policies and procedures Aim to exceed the standards of performance and targets set, optimising every opportunity to secure market appraisals, instructions, viewings, reservations/sales, mortgage and CHC introductions Provide support to other members of the team at all times. SKILLS AND EXPERIENCE REQUIRED: Previous sales experience is essential, as is the ability to demonstrate a high standard of customer care/service. You must possess excellent communication skills both written and verbal and be able to deal with people at all levels. Previous experience of coaching members of staff would be an advantage. You must be highly accurate, numerate, well organised and be able to work under pressure within a target orientated environment. You must be able to work both as an individual and as part of a team. Equally important is the requirement to be computer literate with the knowledge and ability to use Microsoft Office, the Internet and email systems. Finally you must have a clean driving licence and be a car owner. First Recruitment Services is acting as an employment agency for this vacancy. Job Type Permanent Contract Length N/A Start Date Contact Details

Job Title IT Support Engineer Salary/rate £25000 - £40000/annum Location Haywards Heath, West Sussex Job Number 113579075 Posted 08/02/2012 (09:22) Agency/Employer First Recruitment Services Description Our client a growing and successful IT support business are seeking an additional mobile support engineer to support business growth. This is an analytical role supporting server hardware including a proven ability to diagnose and problem solve without supervision from the initial problem report to the final solution. This role will come with a fully expensed car. Experience with Microsoft SQL, Exchange, AD and Window Server Standard 2008 is essential. First Recruitment Services is acting as an employment agency for this vacancy. Job Type Permanent Contract Length N/A Start Date Contact Details

Job Title Insurance Claims Auditor Salary/rate £25000 - £40000/annum Location Tunbridge Wells, Kent Job Number 101334648 Posted 08/02/2012 (09:05) Agency/Employer First Recruitment Services Description Role Purpose: Contribute to the department in delivering the Claims Integrity business plan to meet business growth targets. Contribute to the monitoring and reporting performance and progress against the plan. Undertake Monthly and Annual audits within agreed parameters. Undertake annual risk based audit programme of suppliers and delegated claims administration for UK business. Undertake rolling reviews within agreed parameters. Maintain audit records and databases, following up on identified issues to ensure resolution Consistency in the monitoring and results of the auditing process. Identify areas of leakage and suggest cost effective solutions to rectify. Assist Claims Manager in providing report/feedback with recommendations to the departmental Managers and Team Leaders and follow up to ensure any action points completed. Key Responsibilities: • Contribute to and work within the parameters of the agreed business plan for Claims • Deliver against agreed objectives, KPI’s and SLA’s in order to carry out responsibilities and meet agreed service and performance targets • Maintain knowledge in specialist area, understanding how legislation developments affect claim handling • Conversant with financial implications of claim reserving and settlements. Identify, resolve and monitor any areas of weakness or inconsistencies • Maintain knowledge in specialist area to improve understanding of technical issues • Ensure claims are handled within set guidelines and procedures • Be conversant with financial implications of claim reserving and settlements. Identify, resolve and monitor any areas of weakness or inconsistencies • Adhere to FSA, TCF and Data Protection Regulations • Assist Claims manager in ensuring adequate process/controls are applied to identify and mitigate any risks • Maintain existing MI Databases to report and analyse results of audits and reviews. • Production of post audit reports Key Skills and Knowledge • Minimum of 3 years motor claims handling experience (including personal injury) • Full technical and product knowledge along with financial understanding of claim reserving and settlements • Developed IT skills including Microsoft Office • Interpretation of Management Information to enable decision making • An understanding of the main principles of English and Scottish law as it applies to the technical claims environment • Fully conversant of the Road Traffic Act and the implications of being RTA/Article 75 insurer • Ability to pay attention to detail and good organisational skills • Conversant with current case law and awards • Report writing and ability to analyse outcomes and MI. First Recruitment Services is acting as an employment agency for this vacancy. Job Type Permanent Contract Length N/A Start Date Contact Details

Job Title MOT Tester / Mechanic Salary/rate £20000 - £25000/annum Location Haywards Heath, West Sussex Job Number 107745830 Posted 07/02/2012 (10:45) Agency/Employer First Recruitment Services Description Our client is seeking an MOT Tester / Mechanic. Must have an MOT Testing licence. Driving licence is essential. duties include testing cars and repairs as required. First Recruitment Services is acting as an employment agency for this vacancy. Job Type Permanent Contract Length N/A Start Date Contact Details

Job Title Advertising Sales Executive Salary/rate £18000 - £40000/annum OTE up to £40,000 Location Haywards Heath, West Sussex Job Number 118435512 Posted 06/02/2012 (11:32) Agency/Employer First Recruitment Services Description To sell display advertising space and represent a range of company publications. Key activities: To sell display space in International defined territories. To sell digital advertising within a defined territory. To sell online space on websites. To attend and represent the company at trade exhibitions at the direction of the Advertisement Manager. To attend client meetings where necessary and appropriate. To chase bad debtors within defined territory. To monitor and report on own performance against agreed targets. To create new business within defined territory. To keep accurate records pertaining to clients within defined territory on ACT database and other systems as required. To undertake other duties required within a small sales office. First Recruitment Services is acting as an employment agency for this vacancy. Job Type Permanent Contract Length N/A Start Date Contact Details

Job Title Insurance Claims Auditor Salary/rate £25000 - £40000/annum Location Haywards Heath, West Sussex Job Number 101334295 Posted 06/02/2012 (09:46) Agency/Employer First Recruitment Services Description Role Purpose: Contribute to the department in delivering the Claims Integrity business plan to meet business growth targets. Contribute to the monitoring and reporting performance and progress against the plan. Undertake Monthly and Annual audits within agreed parameters. Undertake annual risk based audit programme of suppliers and delegated claims administration for UK business. Undertake rolling reviews within agreed parameters. Maintain audit records and databases, following up on identified issues to ensure resolution Consistency in the monitoring and results of the auditing process. Identify areas of leakage and suggest cost effective solutions to rectify. Assist Claims Manager in providing report/feedback with recommendations to the departmental Managers and Team Leaders and follow up to ensure any action points completed. Key Responsibilities: • Contribute to and work within the parameters of the agreed business plan for Claims • Deliver against agreed objectives, KPI’s and SLA’s in order to carry out responsibilities and meet agreed service and performance targets • Maintain knowledge in specialist area, understanding how legislation developments affect claim handling • Conversant with financial implications of claim reserving and settlements. Identify, resolve and monitor any areas of weakness or inconsistencies • Maintain knowledge in specialist area to improve understanding of technical issues • Ensure claims are handled within set guidelines and procedures • Be conversant with financial implications of claim reserving and settlements. Identify, resolve and monitor any areas of weakness or inconsistencies • Adhere to FSA, TCF and Data Protection Regulations • Assist Claims manager in ensuring adequate process/controls are applied to identify and mitigate any risks • Maintain existing MI Databases to report and analyse results of audits and reviews. • Production of post audit reports Key Skills and Knowledge • Minimum of 3 years motor claims handling experience (including personal injury) • Full technical and product knowledge along with financial understanding of claim reserving and settlements • Developed IT skills including Microsoft Office • Interpretation of Management Information to enable decision making • An understanding of the main principles of English and Scottish law as it applies to the technical claims environment • Fully conversant of the Road Traffic Act and the implications of being RTA/Article 75 insurer • Ability to pay attention to detail and good organisational skills • Conversant with current case law and awards • Report writing and ability to analyse outcomes and MI. First Recruitment Services is acting as an employment agency for this vacancy. Job Type Permanent Contract Length N/A Start Date Contact Details

Job Title Regional Sales Executive South East Salary/rate £25000 - £35000/annum OTE £35,000 + Location UK Job Number 118435929 Posted 06/02/2012 (09:44) Agency/Employer First Recruitment Services Description The focus is to be fully conversant and ensure compliance with all FSA and other guidelines. ACCOUNTABILITIES • To self generate, develop and manage new business opportunities • Manage a portfolio of existing customers to maximize sales/profit opportunities • Effectively manage prospect relationships, negotiating new partner contracts and ensuring that contracts are in place where required • Support all existing sales channels • Assist in debt management • Support network operations in successful fulfillment of customer requirements • Maintain relationships with the key influencers and decision makers within Fleet Customers/Insurers/Brokers and effectively develop these relationships at all appropriate levels • Work with trade/industry agencies to promote the company. • Analyse customer business trends and communicate forecasts internally • Identify customer service delivery requirements and ensure the effective delivery of service in accordance with agreed standards. Deliver year on year CSI improvements • Review the financial and operational performance of the business with the customer and investigate required changes in order to achieve account profitability targets • Communicate effectively with the customer ensuring information is communicated both to and from the customer in a timely and relevant way • Manage a successful communication flow between all internal, group and external parties to exceed customer satisfaction This role is based in the South East of England First Recruitment Services is acting as an employment agency for this vacancy. Job Type Permanent Contract Length N/A Start Date Contact Details

Job Title Credit Controller Salary/rate £17000/annum Location Haywards Heath, West Sussex Job Number 101334104 Posted 03/02/2012 (14:41) Agency/Employer First Recruitment Services Description Role Purpose Responsible for the collection of monies due from our appointed agents, within credit terms in order to deliver and achieve department, team and individual targets. Lead by growth targets set out in the Group Finance Business Plan. To minimise the Credit Risk to the company through pro-active Credit Control & prompt highlighting of problem intermediaries Key responsibilities • Provide support to the Credit Control Team Leader by ensuring delivery of own & team performance against agreed objectives, KPI’s and SLA’s • Build, maintain and strengthen business relationships with external and internal contacts via pro-active open communication and broker visits • To reconcile statements & bordereau’s, carry out administration and utilisation of diaries and system driven reports. Issuing cheque payments to intermediaries • Consider Credit Risk to the company at all times and refer to Credit Control Team Leader any intermediary considered to be a concern. • Adherence and enforcement of Credit Terms to ensure prompt collection of premiums thus improving operational cash flow by means of making and responding to telephone calls, fax, email and letter • Identification, investigation and resolution of account queries. This will often include the liaison with Policy Operations Technician via on line query system or with other Internal departments • Working on the book of business, by utilising I90 • Identification of intermediaries who make no payment or an inadequate payment and therefore taking effective actions to ensure future compliance or if a constant offender, referral to the Credit Control Team Leader for escalation actions • Collection of Third Party Insurer outlay payments for Markerstudy and Zenith Claims departments, utilising Landscape and ICE systems. Key skills and knowledge • No Credit Control experience necessary but a keen interest in Finance is desirable. • Ability to problem solve and negotiate with Internal and External customers • Excellent numerate skills and knowledge of Excel & Word • An interest in studying towards a Credit Control related qualification would be an advantage First Recruitment Services is acting as an employment agency for this vacancy. Job Type Permanent Contract Length N/A Start Date Contact Details

Job Title Sales Consultant Location West Sussex Job Number 123218134 Posted 03/02/2012 (11:04) Agency/Employer First Recruitment Services Description First Recruitment Services is a highly respected, well established and successful independent employment agency. The Company has offices in Kent and Sussex and supplies a complete spectrum of office, administrative and light industrial staff. Our Brighton and Haywards Heath offices require an additional Consultant to drive the business forward. You may be an experienced Recruitment Consultant, frustrated by the red tape and hierarchy of a large national agency, looking to use your entrepreneurial flair and skills in an independent and rewarding environment. Alternatively, you may have business to business sales experience and be able to demonstrate the ability to win new business in an exciting but competitive market. It's an exhilarating work environment where camaraderie amongst colleagues, exceptional Head Office resources and an outstanding salary package are just some of the many rewards. First Recruitment Services is acting as an employment agency for this vacancy. Job Type Permanent Contract Length N/A Start Date Contact Details

Job Title Business Development Consultant Location West Sussex Job Number 123218135 Posted 03/02/2012 (11:04) Agency/Employer First Recruitment Services Description First Recruitment Services is a highly respected, well established and successful independent employment agency. The Company has offices in Kent and Sussex and supplies a complete spectrum of office, administrative and light industrial staff. Our Brighton and Haywards Heath offices require an additional Consultant to drive the business forward. You may be an experienced Recruitment Consultant, frustrated by the red tape and hierarchy of a large national agency, looking to use your entrepreneurial flair and skills in an independent and rewarding environment. Alternatively, you may have business to business sales experience and be able to demonstrate the ability to win new business in an exciting but competitive market. It's an exhilarating work environment where camaraderie amongst colleagues, exceptional Head Office resources and an outstanding salary package are just some of the many rewards. First Recruitment Services is acting as an employment agency for this vacancy. Job Type Permanent Contract Length N/A Start Date Contact Details

Job Title Motor Insurance Claims Negotiator Salary/rate £18500 - £25000/annum Location Haywards Heath, West Sussex Job Number 101332506 Posted 03/02/2012 (11:04) Agency/Employer First Recruitment Services Description To deal with allocated claims as speedily and efficiently as possible from outset to conclusion within FSA regulations, and legislative and policy guidelines. Job Responsibilities: - To proactively record and process claims in accordance with our principles and procedures and to maintain files within our service standards - To ensure that all files are reserved accurately and promptly within our reserving philosophy. To be personally responsible for ensuring the reserves fully reflect the level of damages on each file - To process cheques on claims files as required and in accordance with your authorities - In total loss cases, negotiate settlement and investigate where necessary - To dispose of salvage in accordance with the agreed categories and our salvage contract terms - In theft/fire claims, to instruct assessors as necessary, consider their reports and negotiate settlement - To be aware of potential fraudulent claims and seek guidance if required - Ensure compliance with TCF principles when liaising with customers and handling claims - Identify and effect all potential recoveries from the relevant parties - Maintain diary within SLA and KPI’S and undertake regular file reviews to ensure effective and timely settlement of all claims - Provide support to the Claims Supervisor by ensuring delivery of own performance against agreed objectives, KPI’S and SLA’S - To be compliant with health and safety policies at all times - To ensure compliance with company and other relevant standards/ regulations at all times - Any other reasonable duties as required Job Specific Competencies: Experience - Experience of handling motor claims Skills - Excellent communication skills, both verbal and written - Negotiation and influencing skills - Good time management and organisation skills with the ability to prioritise work - Problem solving skills with the ability to adopt a logical approach to resolving problems - Strong customer service skills - Good numeracy and literacy skills - Computer literate Knowledge - Sound knowledge of FSA requirements (including TCF) and the regulatory framework relating to claims - General understanding of motor claims handling Behaviours - Customer focussed - Self motivated and enthusiastic - Takes initiative to make decisions - An organised and proactive approach - Emphasis on attention to detail and accuracy - Able to work on your own initiative and as part of a team - A flexible approach and positive attitude - Confident in presenting complex information in a clear and concise manner - Strives to deliver performance targets and drive business improvements to contribute to the success of the business First Recruitment Services is acting as an employment agency for this vacancy. Job Type Permanent Contract Length N/A Start Date Contact Details

Job Title Business Development Executive Salary/rate £20000 - £30000/annum Location Burgess Hill, West Sussex Job Number 118430068 Posted 03/02/2012 (11:04) Agency/Employer First Recruitment Services Description Superb opportunities exist within our very successful, established and expanding client. We need people who can make appointments on the phone, be totally unafraid of cold calling and drumming up interest whilst on site. You will start in the local area, but as they open other offices in the coming months you will be expected to work where ever they need you to across the south of England. You need to be bright, IT literate particularly Excel, hard working and tenacious. The package is totally uncapped, but if on target you would get as follows: Fully expensed car Blackberry Laptop £20-21k salary 10% commission for 12 months on any new business GP produced by them alone, if as a result of in house produced appointment or lead reduced to 7%. OTE if on a 75K minimum target approx 29k, if on 100k target 31k First Recruitment Services is acting as an employment agency for this vacancy. Job Type Permanent Contract Length N/A Start Date Contact Details

Job Title Recruitment Consultant Location West Sussex Job Number 123218130 Posted 03/02/2012 (11:04) Agency/Employer First Recruitment Services Description First Recruitment Services is a highly respected, well established and successful independent employment agency. The Company has offices in Kent and Sussex and supplies a complete spectrum of office, administrative and light industrial staff. Our Brighton and Haywards Heath offices require an additional Consultant to drive the business forward. You may be an experienced Recruitment Consultant, frustrated by the red tape and hierarchy of a large national agency, looking to use your entrepreneurial flair and skills in an independent and rewarding environment. Alternatively, you may have business to business sales experience and be able to demonstrate the ability to win new business in an exciting but competitive market. It's an exhilarating work environment where camaraderie amongst colleagues, exceptional Head Office resources and an outstanding salary package are just some of the many rewards. First Recruitment Services is acting as an employment agency for this vacancy. Job Type Permanent Contract Length N/A Start Date Contact Details

Job Title Senior Recruitment Consultant Location West Sussex Job Number 123218133 Posted 03/02/2012 (11:04) Agency/Employer First Recruitment Services Description First Recruitment Services is a highly respected, well established and successful independent employment agency. The Company has offices in Kent and Sussex and supplies a complete spectrum of office, administrative and light industrial staff. Our Brighton and Haywards Heath offices require an additional Consultant to drive the business forward. You may be an experienced Recruitment Consultant, frustrated by the red tape and hierarchy of a large national agency, looking to use your entrepreneurial flair and skills in an independent and rewarding environment. Alternatively, you may have business to business sales experience and be able to demonstrate the ability to win new business in an exciting but competitive market. It's an exhilarating work environment where camaraderie amongst colleagues, exceptional Head Office resources and an outstanding salary package are just some of the many rewards. First Recruitment Services is acting as an employment agency for this vacancy. Job Type Permanent Contract Length N/A Start Date Contact Details

Job Title Motor Insurance Claims Handler Salary/rate £20000 - £30000/annum Location Haywards Heath, West Sussex Job Number 101321114 Posted 03/02/2012 (11:04) Agency/Employer First Recruitment Services Description Job Purpose: To pro-actively handle a portfolio of motor claims (including bodily injury cases). Major Responsibilities / Duties: Managing claims caseload(including bodily injury claims), in accordance with the company claims philosophy, claims handling procedures and service levels. Adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits Ensuring compliance with all regulatory requirements (including “treating customers fairly” principles). Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter. Controlling claim cost by achieving most economical settlement, through good use of liability and quantum arguments and effective negotiation. Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis. Developing and maintaining effective relationships with colleagues and business partners. Pro-actively managing personal training and development requirements. Undertaking general claims tasks, as required. Performance Indicators Personal performance against agreed objectives and targets. Internal KPIs. First Recruitment Services is acting as an employment agency for this vacancy. Job Type Permanent Contract Length N/A Start Date Contact Details

Job Title Motor Insurance Theft and Fire Investigator Salary/rate £18000 - £25000/annum Location Haywards Heath, West Sussex Job Number 101328655 Posted 03/02/2012 (11:04) Agency/Employer First Recruitment Services Description Job Purpose: To pro-actively screen and investigate portfolio of motor theft and fire claims. Major Responsibilities / Duties: • Screening incoming theft and arson claims against known fraud indicators and other risk factors, identifying cases where investigation is required. • Utilising a variety of desktop tools (CUE, MIAFTR etc) as well as various internet checks and databases to assist with claimant profiling and to determine the direction of the investigation. • Telephonic interviewing of claimants utilising specialist cognitive interviewing and conversation management techniques in order to further determine risk and separate honesty from inconsistency. • Pursuing follow up inquiries with external parties including regulatory and licensing authorities, other insurers and law agencies. • Providing focused instructions to, and subsequently liaising with, specialist investigative suppliers including field investigators, engineers and forensic specialists. • Validating documents and keys. • Assessing the completed ‘evidential picture’ in order to determine the correct outcome for the claim. • Managing claims caseload, in accordance with the Markerstudy claims philosophy, claims handling procedures and service levels. • Adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits. • Ensuring compliance with all regulatory requirements (including “treating customers fairly” principles). • Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter. • Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis. • Developing and maintaining effective relationships with colleagues and business partners. • Pro-actively managing personal training and development requirements. • Undertaking general claims tasks, as required. Experience and Skills • Good market knowledge. • Good commercial awareness. • Knowledge of regulatory framework relating to Claims. • Experience of theft/fraud investigation and cognitive interviewing techniques is necessary. First Recruitment Services is acting as an employment agency for this vacancy. Job Type Permanent Contract Length N/A Start Date Contact Details

Job Title Motor Insurance Technical Claims Negotiator Salary/rate £22000 - £25000/annum Location Haywards Heath, West Sussex Job Number 101330051 Posted 03/02/2012 (11:04) Agency/Employer First Recruitment Services Description To deal with allocated claims as speedily and efficiently as possible from outset to conclusion within FSA regulations, and legislative and policy guidelines. Job Responsibilities: - To proactively process claims in accordance with our principles and procedures and to maintain files within our service standards - To ensure that all files are reserved accurately and promptly within our reserving philosophy - To be personally responsible for ensuring the reserves fully reflect the level of damages on each file - To process cheques on claims files as required and in accordance with your authorities - To deal and negotiate all moderate injury claims from outset to conclusion being fully conversant with the relevant sections of MOJ Reforms, Civil Procedure Rules, Personal Injury Pre action Protocol and Road Traffic Act and the implications of being RTA/ART75 insurer - To identify potential fraudulent claims and action as per guidelines - To deal and negotiate credit hire claims in accordance with procedural requirements - To handle litigated cases in accordance with procedural requirements - Maintain knowledge in specialist area to constantly improve understanding of technical issues - Ensure compliance with TCF principles when liaising with customers and handling claims - Build and maintain relationships both internally and externally - Identify and effect all potential recoveries from the relevant parties - Maintain diary within SLA and KPI’S and undertake regular file reviews to ensure effective and timely settlement of all claims - Provide support to the Technical Claims Manager or MOJ Supervisor by ensuring delivery of own performance against agreed objectives, KPI’S and SLA’S - To be compliant with health and safety policies at all times - To ensure compliance with company and other relevant standards/ regulations at all times - Any other reasonable duties as required Job Specific Competencies: Experience - Technical expertise and motor claims experience Skills - Excellent communication skills, both verbal and written - Negotiation and influencing skills in order to settle injury claims - Good time management and organisation skills with the ability to prioritise work - Problem solving skills with the ability to adopt a logical approach to resolving problems - Strong customer service skills - Good numeracy and literacy skills - Computer literate Knowledge - Understanding of the main principles of English Law as it applies in the technical field - Excellent knowledge of FSA requirements (including TCF) and the regulatory framework relating to claims - Sound understanding of all aspects of motor claims, to include credit hire, litigation and potential fraud Behaviours - Customer focussed - Self motivated and enthusiastic - Takes initiative to make decisions - An organised and proactive approach - Emphasis on attention to detail and accuracy - Able to work on your own initiative and as part of a team - A flexible approach and positive attitude - Confident in presenting complex information in a clear and concise manner - Strives to deliver performance targets and drive business improvements to contribute to the success of the business First Recruitment Services is acting as an employment agency for this vacancy. Job Type Permanent Contract Length N/A Start Date Contact Details

Job Title Insurance Claims Handler Salary/rate £17000 - £25000/annum Location Haywards Heath, West Sussex Job Number 101319164 Posted 03/02/2012 (11:04) Agency/Employer First Recruitment Services Description Role Purpose: Deal with allocated claims as cost effectively and efficiently to conclusion within the policy terms, conditions and processes. Contribute to the department in delivering the Service Operations business plan in accordance with own responsibilities to meet business growth targets. Key Responsibilities: • Work within the parameters of the agreed business plan for Service Operations • Work within agreed processes in order to deliver the business plan in line with the Service Operations practices, procedures and philosophies • Provide support to the Claims Team Leader by ensuring delivery of own performance against agreed objectives, KPI’s, SLA’s and authorities. • Pro-actively process claims in accordance with our principles and procedures. • Identify and effect all potential recoveries from relevant parties • Maintain portfolio of work ensuring reserve management to ensure cost effective and timely settlement of all claims • Communicate on a pro active basis with all parties connected to individual claims • Adhere to FSA, TCF and Data Protection Regulations Key Skills and Knowledge • Working knowledge of Motor or/and household claims handling, with referral • Demonstrate a strong financial awareness in terms of both claims reserves and business impact • Demonstrate an understanding and application of claims negotiation, liability decision making and cost potential • Strong customer service and communication skills • An understanding of legislation which effects claims handling e.g. RTA, Article 75, salvage categories etc. • Ability to manage and prioritise own workloads • Demonstrates knowledge of market agreements • Willingness to develop self and new skills First Recruitment Services is acting as an employment agency for this vacancy. Job Type Permanent Contract Length N/A Start Date Contact Details

Job Title Motor Insurance Claims Auditor Salary/rate £23000 - £32000/annum Location Tunbridge Wells, Kent Job Number 101320677 Posted 03/02/2012 (11:04) Agency/Employer First Recruitment Services Description Role Purpose: Contribute to the department in delivering the Claims Integrity business plan to meet business growth targets. Contribute to the monitoring and reporting performance and progress against the plan. Undertake Monthly and Annual audits within agreed parameters. Undertake annual risk based audit programme of suppliers and delegated claims administration for UK business. Undertake rolling reviews within agreed parameters. Maintain audit records and databases, following up on identified issues to ensure resolution Consistency in the monitoring and results of the auditing process. Identify areas of leakage and suggest cost effective solutions to rectify. Assist Claims Manager in providing report/feedback with recommendations to the departmental Managers and Team Leaders and follow up to ensure any action points completed. Key Responsibilities: Contribute to and work within the parameters of the agreed business plan for Claims Deliver against agreed objectives, KPI’s and SLA’s in order to carry out responsibilities and meet agreed service and performance targets Maintain knowledge in specialist area, understanding how legislation developments affect claim handling Conversant with financial implications of claim reserving and settlements. Identify, resolve and monitor any areas of weakness or inconsistencies Maintain knowledge in specialist area to improve understanding of technical issues Ensure claims are handled within set guidelines and procedures Be conversant with financial implications of claim reserving and settlements. Identify, resolve and monitor any areas of weakness or inconsistencies Adhere to FSA, TCF and Data Protection Regulations Assist Claims manager in ensuring adequate process/controls are applied to identify and mitigate any risks Maintain existing MI Databases to report and analyse results of audits and reviews. Production of post audit reports First Recruitment Services is acting as an employment agency for this vacancy. Job Type Permanent Contract Length N/A Start Date Contact Details

Job Title Part Time Customer Service Advisors Salary/rate £8.79 - £9.89/annum Location Haywards Heath, West Sussex Job Number 101333893 Posted 03/02/2012 (11:03) Agency/Employer First Recruitment Services Description SUPERB OPPORTUNITY TO JOIN A GROWING LOCAL COMPANY. Job Responsibilities: - Daily processing of the DD default process - Daily processing of the DD cancellation process - Process refunds to policy holders debit/credit cards/CHAPS/BACS - Answer queries received by emails from policy holders and other departments within agreed SLA. - Process direct debt agreement rejections - Undertake project work as required - Follow the debt chase cycle, contacting customers by phone/letter/email as required. - Daily processing of “no payment” insight activities – as allocated by supervisor. - To ensure compliance with company and other relevant standards/ regulations at all times - Any other duties as reasonably required Job Specific Competencies: Experience - Experience of credit control, and in particular experience of chasing debt from individuals - Ideally experience of working in the motor insurance industry – not essential Skills - Excellent communication skills, both verbal and written - Good time management and organisation skills, with the ability to meet tight deadlines - Problem solving skills, with the ability to identify problems and adopt a logical approach to resolving problems - Strong influence and persuasion skills with the ability to overcome objections - Good numeracy and Excel skills First Recruitment Services is acting as an employment agency for this vacancy. Job Type Permanent Contract Length N/A Start Date Contact Details

24 jobs from First Recruitment Services next page »

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