Do you want to work for an amazing global organisation? Do you have experience working within a 1st Line Support role? The prime responsibility of the role is to work within the EMEA help-desk arena offering first line IT support to the EMEA user community via phone or remote control. The types of the support issues will vary and require prioritisation, speedy resolution where possible and escalations where applicable. Key role and responsibilities for this role; • To answer helpdesk calls promptly and professionally and to ensure all helpdesk calls received are accurately logged via supported ticketing system; • To respond to helpdesk emails in a timely manner; escalating incidents and problems where appropriate. • Support the EMEA users in the use of computer equipment by providing standardised online documentation, intranet links and first-line advice, • To gather key information and provide quick fixes for initial or known problems and process any incidents for resolution by the team, as appropriate.. • Issue VPN tokens and 3G Dongles • Maintain a log of any software or hardware problems that have been detected. • Follow MIS escalation procedures to correctly escalate more complex incidents and problems to the Customer Support Analysts, Technical Analysts or MIS Manager, as appropriate. • Maintain a high degree of customer service for all support queries and adhere to all service management principles / service level agreements. • Additional projects or duties as the management at times may require. Minimum requirements for this role; • Excellent communication skills are required to deal with queries via email or phone. • Good basic troubleshooting skills are needed to resolve many end user issues relating but not limited to hardware and software. • Some shift coverage needed with starts between 7am and 9am. If you want to hear more about this role please call Deborah on 01276 415880 or send us your CV by clicking 'apply now'!

A rare opportunity has arisen for a deputy manager to work with my client in a residential setting. There are 10 males service users between the ages of 18-45 displaying a range of learning disabilities, complex needs and autism. The majority of the service users are motile however a few service users are physically disabled. The home is a 'happy one' with staff and service users getting along well in a jovial environment. As a deputy manager you will be entrusted to work within my client's policies and procedures to work individually and as part of a team to provide the very best care and support. Key role and responsibilities for this role; • To use your communication skills and act as bridge between team members. • Assist the manager in their duties. • Help with the recruitment of support workers. • Write staff rotas. • Participate in 1-2-1s / appraisals. • Have attained or be willing to work towards NVQ 4. • Ensure all staff are aware and are working towards service users' care plans. • Promote the independence of service users at all times • Keep accurate high quality records. This post is ideally suited to a very experienced senior or an individual who is already working as a deputy but wants to further their career in a progressive environment. This is a great company to work for - they are supportive and always try to promote from within - are you ready for your next challenge? If you want to hear more about this role please call Fez on 01276 415880 or send us your CV by clicking 'apply now'!

Our client is always looking for Graduates or Graduate calibre candidates that are looking to work within a new position where they can make a real difference to the company! Key role and responsibilities for this role; • Work with Sales to clearly understand the opportunity and customer strategy behind a quotation, including proactively collating any further additional information, facts, inputs or feedback as required. • Actively work to find or create an aspect which gives the company an advantage over our competition on every quotation.This may at times include involving additional personnel as appropriate either internally or externally as required. • On every quotation be clear about what the company's cost is, what it represents and how that compares to what is available - or likely to become available - in the market place. • Proactively seek to improve this cost and develop tactics to do this. • Be familiar with supplier systems and CRM and be able to interrogate them as appropriate • Execute daily replenishment buys report as requested • Apply good business acumen considering all relevant factors, such as protecting the liability of the company by properly assessing risk and inventory liability at each stage of the quote and order process, resulting in the delivery of opportunities and quotes to sales in a timely manner that supports the company's EMEA's overall targets and objectives. • Build strong relationships with all internal and external staff including Sales and Suppliers in order to have access to the broadest information base, inputs, support mechanisms possible and find creative solutions • Be actively aware of the competitions strengths and weaknesses as well as their current strategies they may be employing in any given situation. Minimum requirements for this role; • Quick learner. • Business acumen and commercial awareness. • Confidence in own decision making. • Graduate or graduate calibre. If you want to hear more about this role please call Deborah on 01276 415880 or send us your CV by clicking 'apply now'! Please note that due to the high number of applicants at present, we are only able to contact successful candidates that match our client's strict criteria. Therefore, if you have not been contacted within ten workings days, then unfortunately you have been unsuccessful on this occasion.

Our blue chip client is currently looking for a team of strong Customer Services Executives who are looking to move up the career ladder therefore Graduates or Graduate minded candidates are ideal. The position is to ensure on time delivery to support existing customer requirements or to proactively ensure parts are on the shelf to drive sales through inventory availability. The ideal candidate for this role; • Ideally a graduate in a business discipline or, an individual who has worked within a customer services environment for a minimum of 2 years. • An effective communicator, who can demonstrate strong listening skills, providing understanding and empathy and, who has the ability to negotiate within a demanding sales/service environment. • Ability to work on own initiative, whilst maintaining team spirit. • Displays a sense of urgency, actions requests in a timely manner - is accurate, organised and has the ability to perform under pressure. • Competent in Microsoft office packages. • Additional European language is an asset. • Strong Analytical and Problem Solving skills. • The ability to communicate effectively and work within a pressurised environment whilst maintaining a high degree of accuracy, professionalism and organisation is essential If you want to hear more about this role please call Deborah on 01276 415880 or send us your CV by clicking 'apply now'! Please note that due to the high number of candidates at present, we can only contact successful applicants that match our client's requirements. Therefore, if we have not contacted you within 10 working days, then unfortunately you have been unsuccessful on this occasion.

Our client is a not for profit organisation whose core ethos is to enable older people and or people with disabilities to become more independent in their own homes through offering support and guidance. Key role and responsibilities for this role; • Responsibility for managing and supporting senior staff • To increase service provision through market penetration (business development) Minimum requirements for this role; • Ability to lead change • Proven track record of tendering for new business and pricing • The ability and to work flexibly • Proven experience of working in a targeted, commissioned, KPI environment • Excellent knowledge of statutory, voluntary and corporate sectors • Experience of winning and managing new business The successful candidate will be home / field based. If you want to hear more about this role please call Fez on 01276 415880 or send us your CV by clicking 'apply now'!

Have you recently graduated? Are you looking to join a global organisation to start your career? Your first step towards to corporate ladder starts here! We offer: • A career. • Training. • A career development programme. • Corporate offices. • Social events. • Progression. • Excellent benefits. • Free parking. Getting that first job needn’t be that difficult call Deborah on 01276 415880 or send us your CV by clicking 'apply now'!

An excellent opportunity to join a world-class leader and innovator in distribution and marketing, renowned for delivering an outstanding service to small, medium and large organisations globally. This company-specific role offers the opportunity to experience exposure to various elements of the commercial/business sector, including marketing, finance, administration and business strategy! Key role and responsibilities for this role; • Developing quotations, with a view of maximising revenue. • Take an interest in market conditions, current trends, competitor activity and exploiting threats and opportunities • Market solutions • Identify any problems and aim to resolve them immediately • Provide feedback to improve business practices • Form constructive relationships with customers • Negotiate with suppliers in relation to pricing and availability This exciting, varied and proactive role requires applicants with excellent communication skills and effective time management skills. The opportunity available will see the incumbent exposed to multiple disciplines, excellent personal development opportunities and a fantastic working environment! If you want to hear more about this role please call Deborah on 01276 415880 or send us your CV by clicking 'apply now'!

An exciting opportunity has arisen for a Qualified Social Worker to join a forward thinking voluntary organisation. This is a social work position with a difference: • You will be at the forefront of developing and managing strategy. • You will responsible for identifying, assessing, training and supervising carers. • You will make a positive difference. Minimum requirements for this role; • Must be a qualified social worker. • Have at least 2.5 years experience in a family placement service. • Have great organisational skills and 'can do' attitude. If you're feeling slightly jaded in your Local Authority job or if you feel that you can make a difference, please call Fez on 01276 415880 or send us your CV by clicking 'apply now'!

Our client has a fantastic opportunity for a Social Worker for a role based in London. Minimum requirements for this role; • A relevant social work qualification (BA/MA Social Work, DipSW, CQSW). • Registered with HCPC, SSSC, Care Council of Wales. • Two years’ experience working in a family placement service, preferably for adult placements • Experience of recruitment, training and support of carers in family placement services. • Experience of assessment of family placement carers using assessment tools. Qualities and attributes: • Ability to work in partnership with shared lives carers, people with learning disabilities and their representatives and colleagues in statutory agencies • Ability to be an effective team worker. • Enthusiasm and a positive attitude towards supporting people with learning disabilities and mental health difficulties. • Good communication skills (both written and oral). • Ability communicate effectively with people with learning disabilities and/or mental health difficulties using a variety of different methods as required. • Good ICT and presentation skills. • An ability to think creatively, positively and with flexibility. • A commitment to own learning and development. • Ability to manage own workload effectively. • Ability to work independently seeking advice when appropriate. If you want to hear more about this role please call Fez on 01276 415880 or send us your CV by clicking 'apply now'!

We are currently looking for an experienced Deputy Home Manager to work in a residetial service for adults with learning disabilities. Key role and responsibilities for this role; • Assisting the Manager in the everyday running of the home. • Be involved with staff supervision, development and training. • Liaise with external healthcare professionals. • Build and maintain relationships. • Supporting in the local community. • Medication orders and record keeping. • Helping to promote the company through marketing. • Any clinical procedures that are needed. • Promoting independence for all service users. • Helping with recruitment and selection. Minimum requirements for this role; • You will be an RNLD, RMN or RGN with the relevant experience. • Must hold the NVQ Level 3 in Health and Social Care. This is an excellent opportunity to join the UK's largest provider of supported living and residential services for learning disabilites. If you want to hear more about this role please call Fez on 01276 415880 or send us your CV by clicking 'apply now'!

We are looking for experienced support workers to work within residential services for people with learning disabilities Key role and responsibilities for this role; • Everyday support for the service users. • Following a care plan and risk assessment. • Liaising with external professionals. • Supporting within the community. • Personal care. • Taking service users to appointments. • Looking after their financial matters. • Helping to run the service and following all regulations and policies and procedures. Minimum requirements for this role; • Must have the relevant experience within this sector. • Must be flexible in their attitude towards working shifts. There are extra incentives including child care vouchers and paid holidays. If you want to hear more about this role please call Fez on 01276 415880 or send us your CV by clicking 'apply now'!

We are currently looking for an experienced Operations Manager to oversee a number of supported living services for people with learning disabilities Key role and responsibilities for this role; • Visiting the various different services. • Ensuring compliance with safeguarding regulations. • Developing and maintaining positive relationships with stakeholders. • Make sure essential standards are being followed. • Liaising with other healthcare professionals. • Meeting the Managers to discuss concerns etc. Minimum requirements for this role; • Ideally come from this sector. • Have been a Registered Manager of a service, or already a Ops Manager. This is a great opportunity to join one of the UK's leading providers for people with learning disabilities. If you want to hear more about this role please call Fez on 01276 415880 or send us your CV by clicking 'apply now'!

We are currently looking for an experienced Senior Support worker who is looking to take the step in their career. Key role and responsibilities for this role; • Working with adults who have a learning disability and have challenging behaviours. • You will be responsible for a team of support workers. • To make sure that the home is run efficiently and that all regulations are followed at all times. Minimum requirements for this role; • Have experience within a similar role. • Be educated up to NVQ Level 3 in Health and Social Care. If you want to hear more about this role please call Fez on 01276 415880 or send us your CV by clicking 'apply now'!