| Job Title |
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1st Line Support Analyst / Helpdesk Support |
| Salary/rate |
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£18000 - £21000/annum |
| Location |
|
London, South East |
| Job Number |
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113604757 |
| Posted |
|
22/05/2012 (17:17) |
| Agency/Employer |
|
Support Services Group |
Description
|
|
Title: 1st Line Support Analyst / Helpdesk Support Analyst
Location: London
Salary: £18,000 - £21,000
Skills: MS Windows 7, MS Office 2010, Active Directory, MS Exchange, LAN, VOIP
If you are a recent IT graduate with a years industry work experience, or a budding IT enthusiast with a genuine desire to develop a long term career in IT Support then this could be the ideal role for you.
My client, a leading brand in digital marketing, email marketing, data strategy and e-CRM are actively recruiting for a bright, enthusiastic 1st Line Support Analyst / Helpdesk Support Analyst to join their friendly support function. Working as part of a fun, energetic team, the suitable Support Analyst will be the first point of contact for providing clients with desktop and mobile support. You will need to demonstrate sound knowledge of supporting users in an Active Directory / MS Exchange 2003 domain.
The Support Analyst will be responsible for the smooth running of front of house applications, managing the departments helpdesk queue and ensuring that SLAs are adhered to.
Responsibilities:
Manage the Infrastructure helpdesk queue and escalate to relevant team members
Support of desktop and application issues on Windows 7 and Office 2010
Manage VoIP access and setup for new users
Manage and maintain Infrastructure helpdesk, distributing to the appropriate SME
Install and configuration of hardware upgrade, operating systems and applications
Troubleshooting desktop, printer and basic network problems
Support the roll-out of new applications
Setting up new user accounts in Active Directory and Exchange in a Windows 2003 environment
To be considered, the suitable 1st Line Support Analyst / Helpdesk Support Analyst must have excellent communication skills, adopt a genuine pro-active approach to work and be prepared to work hard to achieve their goals.
Skills required:
Solid general IT skills
Working knowledge of Active Directory and Exchange administration
Intermediate knowledge of LAN networks (IP renewal, reservations, flushdns etc.)
Experience with VoIP
Energetic, imaginative, creative, tempered, tenacious, solution provider essential
An ability to adapt and respond calmly to constant challenges
Willingness to learn
Ambitious team player
Belief in own ability yet aware of own limitations
Enthusiastic, efficient and highly organised
The role would ideally suit someone who is willing to put in some hard work and demonstrate commitment to my client. In return, the successful 1st Line Support Analyst / Helpdesk Support Analyst can expect to develop their career with a company who genuinely look after their staff, with many employees receiving promotions, extra responsibilities and challenges together with the rewards associated with this.
Apply now for an initial consultation!
Service 1st Recruitment Ltd operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions
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| Job Type |
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Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
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| Job Title |
|
Trainee Project Manager |
| Salary/rate |
|
£30000 - £35000/annum |
| Location |
|
London, South East |
| Job Number |
|
113604531 |
| Posted |
|
22/05/2012 (09:08) |
| Agency/Employer |
|
Support Services Group |
| Description
|
|
Title: Trainee Project Manager
Location: London
Salary: £30,000 - £35,000
Skills: MS Project, Gantt Charts, SQL, MS Visio
A unique opportunity has arisen for a talented Trainee Project Manager to join one of Londons most dynamic and exciting companies. This is a new role that has been created within this leading, multiple award winning agency who specialise in e-CRM, digital marketing, email marketing and data strategy.
The Trainee Project Manager must have basic levels of SQL / SQL Server skills (i.e. perform simple select statements, tables, views etc), be proficient using MS Project (in particular Gantt charts), and ideally have an understanding of work packages and MS Vision. Suitable applicants must also have first class organisational skills, excellent communication skills and the ability to prioritise your workload in a fast paced, pressurised environment.
Responsibilities:
Working under the Technical Project Manager, youll be responsible for effectively and efficiently managing and delivering projects
Resource planning with Technical Team Managers
Project management of multiple projects and work steams
Work closely with the Account Management team to ensure a high level of client service
Scope incoming project work / feature request / bug fixes
Delegate and monitor project work / feature request / bug fixes
Ensure sure that all assets for projects have been provided or will be provided by a specific date in order for developers to start work
Daily meetings with your manager to give updates on any questions or concerns of current work
In order to be considered, the Trainee Project Manager will possess a positive work ethic and demonstrate an ability to get things done in a fast paced, pressurized environment. The role will draw on your organisation skills and will often require flexibility whilst working with clients.
Requirements
Commercial / Industrial Placement experience as Project Manager/Technical Account Manager working on technical projects
MS SQL / MS SQL Server skills; select statements, views, tables, simple queries
MS Project, in particular Gantt Charts
An understanding of the following techniques/methodologies:
o Prince2
o Agile
o Scrum
Experience of working in a database environment advantageous
Experience of Email Marketing would be advantageous
Excellent written and verbal communication skills
End-to-End technical development experience is a plus
Structured and clear thinker: ability to prioritise a demanding workload and service multiple clients
Drive to understand the impact to client and technical departments
The ability to get things done in a fast-paced, multi-tasked work environment
This is truly a unique opportunity that would suit someone looking for the next challenge in their career. With your hard work, commitment and dedication to this role, the successful Trainee Project Manager can expect a salary of up to £35,000, regular appraisals, on-going development and training plus the opportunity to develop their career with a company that genuinely encourages people to realise their goals.
Apply now for an initial consultation!
Service 1st Recruitment Ltd operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.
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| Job Type |
|
Permanent |
| Contract Length |
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N/A |
| Start Date |
|
ASAP |
| Contact Details |
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| Job Title |
|
SQL Data Manager - Email Marketing |
| Salary/rate |
|
£40000/annum £40,000 (neg) |
| Location |
|
London, South East |
| Job Number |
|
113604319 |
| Posted |
|
21/05/2012 (14:47) |
| Agency/Employer |
|
Support Services Group |
| Description
|
|
Title: SQL Data Manager Email Marketing
Location: London
Salary: circa £40,000
Skills: Email Marketing, CRM, SQL Server, HTML, Digital Marketing,
A unique opportunity has arisen for a talented SQL Data Manager to lead a successful team within a multiple award winning digital agency based in central London. The team comprises of SQL Server Production Executives and a Campaign Selection resource, and will therefore require the suitable Data Manager to possess a proficient knowledge of SQL Server, handling large volumes of data and the ability to define processes to increase efficiency.
As a SQL Data Manager you will have excellent leadership, workflow management and customer service skills. Great attention to detail and strong problem-solving abilities are also essential. You will be heading up a team of CRM campaign execution resources and be responsible for the teams delivery of high volume, technically complex digital campaigns. You will need to possess excellent organisational and planning skills in order to maintain our high customer service standards.
The suitable SQL Data Manager will need to be process and detail oriented, have a commitment to quality and a thorough approach to the work. Solid communicational skills are a must, as is the ability to multitask, work to tight deadlines, and proactively solve problems and troubleshoot.
Responsibilities
Working under the Technical Data Director you will be responsible for ensuring the Production team effectively and efficiently fulfill client CRM campaign data and HTML execution requirements
Ensure the team are working to documented and robust processes, which continue to develop in line with ever moving client landscapes
Effectively manage/set client expectations through all communication channels (email, telephone and face-to-face)
Foresee and react quickly to client, personnel and technical issues - managing resolutions by understanding the bigger picture and working closely with other departments
Workflow management of the Production team resources
Liaise with Account Services and clients as appropriate to organize and plan weekly campaign activity
Requirements/Competencies
2-3 years commercial experience as Production Manager or related role(s)) working in a digital marketing environment as a team lead
Experience working with HMTL for use with emails
Experience working in a database environment (ideally SQL Server) with an understanding of relational databases
Experience of CRM and Email Marketing would be advantageous
Excellent written and verbal communication skills
The ability to get things done in a fast-paced, multi-tasked work environment
Structured and clear thinker: ability to prioritise a demanding workload and service multiple internal and external clients
Drive to understand the impact of campaign issues to client and internal technical teams
Ability to translate a business requirement into a robust, technical delivery task and process
This is a truly unique opportunity to join one of Londons most exciting and rewarding digital agencies, who can offer the successful SQL Data Manager a long term career path, excellent development prospects and a salary in the region of £40,000.
Service 1st Recruitment Ltd operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.
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| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
|
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| Job Title |
|
CRM Campaign Production Manager |
| Salary/rate |
|
£33000 - £40000/annum |
| Location |
|
London, South East |
| Job Number |
|
129159855 |
| Posted |
|
09/05/2012 (17:06) |
| Agency/Employer |
|
Support Services Group |
| Description
|
|
Title: CRM Campaign Production Manager
Location: London
Salary: £33,000 - £40,000
Skills: Email Marketing, CRM, SQL Server, HTML, Digital Marketing,
CRM Campaign Production Manager urgently required for a multiple award-winning, e-CRM agency with an international client base in central London. This is an ideal opportunity for someone with experience of managing email / digital marketing campaigns who is looking for their next step in their career.
As a Production Manager you will have excellent leadership, workflow management and customer service skills. Great attention to detail and strong problem-solving abilities are also essential. You will be heading up a team of CRM campaign execution resources and be responsible for the teams delivery of high volume, technically complex digital campaigns. You will need to possess excellent organisational and planning skills in order to maintain our high customer service standards.
The suitable CRM Campaign Production Manager will need to be process and detail oriented, have a commitment to quality and a thorough approach to the work. Solid communicational skills are a must, as is the ability to multitask, work to tight deadlines, and proactively solve problems and troubleshoot.
Responsibilities
Working under the Technical Data Director you will be responsible for ensuring the Production team effectively and efficiently fulfill client CRM campaign data and HTML execution requirements
Ensure the team are working to documented and robust processes, which continue to develop in line with ever moving client landscapes
Effectively manage/set client expectations through all communication channels (email, telephone and face-to-face)
Foresee and react quickly to client, personnel and technical issues - managing resolutions by understanding the bigger picture and working closely with other departments
Workflow management of the Production team resources
Liaise with Account Services and clients as appropriate to organize and plan weekly campaign activity
Requirements/Competencies
2-3 years commercial experience as Production Manager or related role(s)) working in a digital marketing environment as a team lead
Experience working with HMTL for use with emails
Experience working in a database environment (ideally SQL Server) with an understanding of relational databases
Experience of CRM and Email Marketing would be advantageous
Excellent written and verbal communication skills
The ability to get things done in a fast-paced, multi-tasked work environment
Structured and clear thinker: ability to prioritise a demanding workload and service multiple internal and external clients
Drive to understand the impact of campaign issues to client and internal technical teams
Ability to translate a business requirement into a robust, technical delivery task and process
This is a truly unique opportunity to join one of Londons most exciting and rewarding digital agencies, who can offer the successful CRM Campaign Production Manager a long term career path, excellent development prospects and a salary of up to £40,000.
Service 1st Recruitment Ltd operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.
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| Job Type |
|
Permanent |
| Contract Length |
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N/A |
| Start Date |
|
ASAP |
| Contact Details |
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