 |
| Job Title |
|
Sales Order Processor |
| Salary/rate |
|
£16000 - £19000/annum £16-19k |
| Location |
|
Stockport, Cheshire |
| Job Number |
|
113582590 |
| Posted |
|
21/02/2012 (08:53) |
| Agency/Employer |
|
F1rst Commercial Recruitment Ltd |
Description
|
|
Based local to Stockport we are looking to recruit an experienced Sales Support person to join this busy and dynamic IT Distribution Company due to growth.
We are looking for:
An accurate sales order processor
Strong attention to detail
An excellent telephone manner
Good administrative skills
Experience within a face paced data entry/sales environment
The role involves supporting the existing sales team and includes:
Ensuring that orders are processed in a timely fashion
The customers are dealt with both professionally and efficiently.
Performing repetitive tasks (inputting part numbers onto sage 200)
With this in mind we are looking for someone who:
Has the ability to deal with people at all levels in a confident way
Has a good natured approach to customer service
Is able to perform repetitive but highly accurate tasks
Has experience within a sales office/Sales order processing role (essential)
The work environment is offices attached to a warehouse and is a very modern and professional office space. The team work hard but they also work very well together and this work ethic needs to be maintained.
This is a very nice company to work for that looks after their staff and promotes from within. The company is expanding so there is always the possibility of progression dependant on your capabilities and company need.
Benefits include:
£16-19k salary
25 days holiday + stats
Christmas Bonus
Immediate start available for the right person
Contact Sharon Seville on: 0161 212 7811 or email your CV using the link below.
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
|
 |
|
|
|
|
| Job Title |
|
Document Audio Typist |
| Salary/rate |
|
£16000/annum £16K |
| Location |
|
Stockport, Cheshire |
| Job Number |
|
114151846 |
| Posted |
|
20/02/2012 (09:29) |
| Agency/Employer |
|
F1rst Commercial Recruitment Ltd |
| Description
|
|
Based in Stockport town Centre we are looking to recruit an experienced Document Audio Typist to support an incredibly busy team of solicitors and fee earners.
We need typing speeds in excess of 70 WPM and a person who is happy to undertake a 'pure' typing role and someone who can organise their own workload.
Your spelling, grammar and typing needs to be of a very high standard and your CV must reflect this. Experience across Employment, Real Estate, Litigation, Dispute Resolution, Private Client will be advantageous but not essential.
This is a good role, working for a good company and has the potential for the department to grow.
Contact: Sharon or Emma on: 0161 212 7811 or email your CV using the link
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
|
|
|
|
|
|
|
| Job Title |
|
Receptionist (Professional Services) |
| Salary/rate |
|
£17000 - £18000/annum £17-18k + benefits |
| Location |
|
City Centre Manchester, Greater Manchester |
| Job Number |
|
126235809 |
| Posted |
|
17/02/2012 (08:58) |
| Agency/Employer |
|
F1rst Commercial Recruitment Ltd |
| Description
|
|
City Centre based professional services provider is looking to recruit an experienced receptionist to join its team.
Working on a computerised switchboard you will undertake such duties as:
Meeting and greeting visitors
Answering the calls and gaining enough information from the caller to ascertain if/who they should be put through to
Announcing calls to senior team members
Incoming and outgoing post
Stationary orders
General Administration
The role requires a professional, well presented, articulate person who can interact well with people both over the phone and face to face. Experience of working within a professional business environment is required.
40 hours per week Monday to Friday with excellent benefits package.
Immediate start available for the right person.
Contact Sharon on: 0161 212 7811 or email your CV using the link
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
|
|
|
|
|
|
|
| Job Title |
|
Personal PA to 2 Directors |
| Salary/rate |
|
£30000 - £45000/annum £30-45k (D on E) |
| Location |
|
Warrington, Cheshire |
| Job Number |
|
126234171 |
| Posted |
|
02/02/2012 (14:36) |
| Agency/Employer |
|
F1rst Commercial Recruitment Ltd |
| Description
|
|
We are looking for a highly organised, self sufficient and exemplary Personal PA to support two Directors by dealing with all their personal affairs and other business interests outside of their current business.
Job role:
To provide a comprehensive, professional, efficient and effective personal service to a husband and wife Director team within a professional services SME environment.
Role Accountabilities:
Ensure efficient and accurate diary management at all times.
Provide a full personal and professional clerical and administrative support service.
Liaise directly with the business Executive Assistant as and when appropriate to coordinate activities.
Coordinate the necessary activity in relation to any other on-going or potential business ventures.
Be a point of contact for any business or personal relationships and effectively sift calls as required.
Manage and coordinate the appropriate filing systems.
The effective coordination of refreshments as and when required.
Organise events including the booking of venues, flights, rooms and transport as required.
Manage and coordinate any activity in relation to the properties in the UK and abroad. This includes but not limited to facilities management, security and coordinating rental bookings.
Manage the movements of the Chauffeur to ensure the efficient use of time and effective transportation as required.
Although the primary location will be at the Warrington office you may be expected to work at home or other locations from time to time.
Any other duties that are deemed necessary to support the business as and when required.
Role Relationships:
Working within the Executive Support Department the role holder will have extensive contact with the two Directors, their family, friends and business colleagues as and when appropriate.
Personal Profile:
Have substantial experience in the role of personal assistant.
Be able to juggle conflicting priorities to consistently determine the right actions to be taking.
Be comfortable determining which decisions can be taken without any consultation and which need referring.
Be personable, friendly and possess an engaging personality.
Have high professional standards and be able to exhibit an extremely professional manner.
Be a naturally organised individual who plans ahead.
Be able to change plans at the last minute with ease and acceptance.
Be happy accepting responsibility consistently and appropriately acting on their own initiative
Be an effective communicator both face-to-face and via the telephone possessing excellent written skills also.
Demonstrate strong common sense and judgement.
Be flexible and adaptable at any point in time and prepared to react accordingly.
Be prepared to travel in the UK and a limited amount abroad as and when appropriate.
Salary is commensurate to experience and the position is to start as soon as the right person is found.
Contact Sharon or Emma on: 0161 212 7811 for more information or email your CV using the link and stating current salary and a very brief overview of your experience.
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
|
|
|
|
|
|
|
| Job Title |
|
Sales Engineer (West) |
| Salary/rate |
|
£33000 - £38000/annum £33-38K dependant on experience |
| Location |
|
Birmingham , West Midlands |
| Job Number |
|
118435317 |
| Posted |
|
02/02/2012 (08:48) |
| Agency/Employer |
|
F1rst Commercial Recruitment Ltd |
| Description
|
|
We are looking to recruit an experienced Sales Engineer to support sales growth over a defined territory in the West of the UK. We are looking for a self motivated, driven professional who has a proven track record in capital field sales achieving set revenue targets of at least £750k pa.
The role involves a high level of existing customer growth as well as new business generation and sales and working to ensure that gross profit targets are achieved and exceeded. As such, the role requires an enthusiastic and self motivated Sales Engineer who is able to work closely with the current sales team.
Essentially, your focus is to increase market share for the region through establishing long term relationships with key direct end user and M&E contractor customers by identifying, developing and selling innovative, value added, long term solutions. An ability to understand and meet business needs for system efficiency and energy optimisation in order to deliver a quality and consultative solution is key to the success of this role. An ability to promote the benefits of finance packages would be a distinct advantage.
Responsibilities Include:
Develop and implement a Sales & Marketing strategy for area of responsibility to include;
- Identify and develop sales to major key and new target accounts
- Achieving area sales targets
- Negotiating with customers and provide sales solutions in line with their needs and budgets
- Build a viable pipeline in order to sustain targeted month-to-month orders
- Coordinating sales projects
- Preparing and providing reports to Sales Manager
- Follow up and convert quotes into sales at the required monthly rate
- Working as part of the sales team, liaise with other departments and job functions
Identify and develop new sales opportunities
Develop and maintain a first hand knowledge of the business profile of key accounts
Build customer loyalty and retention through delivery of innovative, customer focussed and value added solutions
Assist the promotion and implementation of a sales strategy for Aftermarket and Service businesses
Market Intelligence, defining and recommending market opportunities by product line, market segment and geographical area
Promote a professional company image in contacts with our end-users
With this in mind we are looking for someone who has:
A proven track record of results in capital equipment sales
Experience of selling both high volume and high value industrial manufacturing equipment
Selling and negotiating competencies at all levels, in an environment of constant change
Strong presentation, sales and communication skills
Understanding of industrial key & target accounts and territory management
A positive, professional and personable business persona
An ambitious, enthusiastic and persistent approach with the ability to work under limited supervision
High level PC literacy skills (including PowerPoint)
The ability to prepare accurate sales forecasts and territory reports for Management
Demonstrated qualities of consistency, diplomacy, discretion, risk-taking, business acumen and integrity
In return for your effort, experience and knowledge our client is willing to offer an excellent benefits package which includes:
£33-£38k dependant on experience
Annual target related bonus
Choice of quality car
Laptop
Mobile phone
Defined contribution pension scheme
This post offers an immediate start and as such, we will be holding first stage interviews over the next 2/3 weeks in Manchester. If you feel as though you have the experience and technical background our client is looking for and live in the West of the UK or within close proximity of Birmingham we would like to hear from you.
Contact Emma Ardern on: 0161 212 7811 or email your CV using the link
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
|
|
|
|
|
|
|
| Job Title |
|
Sales Engineer (North West) |
| Salary/rate |
|
£33000 - £38000/annum £33-38K dependant on experience |
| Location |
|
North West , North West |
| Job Number |
|
118435316 |
| Posted |
|
02/02/2012 (08:43) |
| Agency/Employer |
|
F1rst Commercial Recruitment Ltd |
| Description
|
|
We are looking to recruit an experienced Sales Engineer to support sales growth over a defined territory in the North West of the UK. We are looking for a self motivated, driven professional who has a proven track record in capital field sales achieving set revenue targets of at least £750k pa.
The role involves a high level of existing customer growth as well as new business generation and sales and working to ensure that gross profit targets are achieved and exceeded. As such, the role requires an enthusiastic and self motivated Sales Engineer who is able to work closely with the current sales team.
Essentially, your focus is to increase market share for the region through establishing long term relationships with key direct end user and M&E contractor customers by identifying, developing and selling innovative, value added, long term solutions. An ability to understand and meet business needs for system efficiency and energy optimisation in order to deliver a quality and consultative solution is key to the success of this role. An ability to promote the benefits of finance packages would be a distinct advantage.
Responsibilities Include:
Develop and implement a Sales & Marketing strategy for area of responsibility to include;
- Identify and develop sales to major key and new target accounts
- Achieving area sales targets
- Negotiating with customers and provide sales solutions in line with their needs and budgets
- Build a viable pipeline in order to sustain targeted month-to-month orders
- Coordinating sales projects
- Preparing and providing reports to Sales Manager
- Follow up and convert quotes into sales at the required monthly rate
- Working as part of the sales team, liaise with other departments and job functions
Identify and develop new sales opportunities
Develop and maintain a first hand knowledge of the business profile of key accounts
Build customer loyalty and retention through delivery of innovative, customer focussed and value added solutions
Assist the promotion and implementation of a sales strategy for Aftermarket and Service businesses
Market Intelligence, defining and recommending market opportunities by product line, market segment and geographical area
Promote a professional company image in contacts with our end-users
With this in mind we are looking for someone who has:
A proven track record of results in capital equipment sales
Experience of selling both high volume and high value industrial manufacturing equipment
Selling and negotiating competencies at all levels, in an environment of constant change
Strong presentation, sales and communication skills
Understanding of industrial key & target accounts and territory management
A positive, professional and personable business persona
An ambitious, enthusiastic and persistent approach with the ability to work under limited supervision
High level PC literacy skills (including PowerPoint)
The ability to prepare accurate sales forecasts and territory reports for Management
Demonstrated qualities of consistency, diplomacy, discretion, risk-taking, business acumen and integrity
In return for your effort, experience and knowledge our client is willing to offer an excellent benefits package which includes:
£33-£38k dependant on experience
Annual target related bonus
Choice of quality car
Laptop
Mobile phone
Defined contribution pension scheme
This post offers an immediate start and as such, we will be holding first stage interviews over the next 2/3 weeks in Manchester. If you feel as though you have the experience and technical background our client is looking for and live in the North West of the UK or within close proximity of the M62 motorway we would like to hear from you.
Contact Emma Ardern on: 0161 212 7811 or email your CV using the link
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
|
|
|
|
|
|
|
| Job Title |
|
Commercial Manager (Manufacturing) |
| Salary/rate |
|
£45000 - £50000/annum 45-50K |
| Location |
|
Manchester , North West |
| Job Number |
|
117189462 |
| Posted |
|
31/01/2012 (12:01) |
| Agency/Employer |
|
F1rst Commercial Recruitment Ltd |
| Description
|
|
Based within the Greater Manchester are, we are looking to recruit a commerically astute, experienced commercial manager to fulfill a new role within a growing and stable organisation.
You will need a broad range of experience from negotiating contracts on raw materials right through to dealing with escallated customer complaints and managing the contract/tendering process as well as being responsible for the facts/figures. This is a very rounded role so knowlege of manufacturing/production, cost control and people/customer management is all critical to your success.
This is a new role so very exciting for the right person as there are no 'shoes to fill' and you could really make this role your own. The difficulty is that you will be expected to put the systems, procedures and proceses in place whilst doing your job so this is definately not one for the feint hearted! There is also a strong emphasis on customer service and interaction so good people skills are integral to the role.
Duties consist of but are not limited to:
Develop ways of analysing the company business trends and help provide guidance to sales manager, sales force and account managers
Input and review of tenders/contract negotiations
Negotiate and manage key suppliers (Materials and Services)
Identify and manage cost saving initiatives across the business
To use IT skills to best advantage of the business. Regular interaction with IT department to facilitate this action
Analyse the business in terms of enquiry conversion, competitor analysis/evaluations, post production cost analysis and prepare reports showing strengths/weaknesses, areas to improve/develop
To scrutinize customer orders to ensure alignment with commercial agreements
Manage, coach and develop the sales administration team to deliver optimum service
Ensure that sales admin operations are co-ordinated and agreed procedures, protocols and standards are adhered to and that a commercially sound balance between customer needs and production ability is made
Stock controls
Customer and supplier visits
Personally handle complex issues/complaints raised by customers
Ensure product knowledge is of a high standard
Inform relevant departments of any potential/recurring problems
Hold/chair regular team meetings to develop/maintain team spirit
Hold performance reviews (offering constructive feedback), together with agreed action plans
In return the client is looking to offer;
Salary of 45-50k
Pension plan
Bupa health plan
Working hours are Mon to Fri 09am to 5pm
28 days holiday
Contact Sharon or Emma on: 0161 212 7811 or email your CV using the link
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
|
|
|
|
|
|
|
| Job Title |
|
Territory Manager (UK & Ireland) |
| Salary/rate |
|
£35000/annum £35k + Car |
| Location |
|
UK wide, UK |
| Job Number |
|
120247654 |
| Posted |
|
31/01/2012 (11:30) |
| Agency/Employer |
|
F1rst Commercial Recruitment Ltd |
| Description
|
|
Territory Manager required for either office or home based (dependant on location) role supporting the continued growth of this busy healthcare manufacturing company.
A large part of the role is account management and growth as there is over 300 live accounts across the UK & Ireland to manage. However, we are looking for a person who is used to prospecting for opportunities, making their own appointments, being strategic in terms of geography and is excellent at building rapport and closing new business opportunities.
Ultimately the role is to develop and manage customer relationships, generating business to meet company targets and objectives, making appointments and contacting existing and potential customers, providing a proactive service to secure existing and new business.
Duties include but are not limited to:
Plan, prioritise and carry out activities in conjunction with the Sales Director and other members of the team
Strong emphasis on prospecting to gain new business as well as day to day contact with customers, whilst managing personal time and productivity
Control of the sales cycle to ensure that regular opportunities are coming to fruition and
Acquiring and maintaining product knowledge to maximise customer relations
To be actively involved in any marketing for your area, carry out market research and identify potential sales opportunities
Issue and progress quotations, sample requests, literature requests and complaints in conjunction with the office based Account Managers
Updating and maintenance of Sage CRM system, ensuring all customer and prospect details are accurate, that all activities are fully noted and complied with. Presentation and management of information in Word Excel and PowerPoint is expected
Monitor reports and to ensure that sufficient information is keyed in, to allow any other employee to take over your role in an absence due to sickness or holiday
You will be expected to attend exhibitions as required that will involve an overnight stay at a hotel possible in the UK or overseas
To be fully conversant with the activities of the Division so that in anyones absence you can provide assistance
Sales and profit margin targets are set for the Company with monthly and annual targets
To carry out any duties reasonably requested by Management. Respond positively and appropriately to all requests made by members of staff and customers to ensure that the needs of the Company, its employees, customers and suppliers are met as appropriate
A background of field sales covering the whole of the UK and Ireland is preferred along with knowledge of healthcare sales across the R&D, Cosmetic, Homeopathy, Medical sectors is highly advantageous. However, solid experience of field sales selling consumables would be a consideration.
Contact: Sharon Seville on 0161 212 7811 for more information or email your CV using the link
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
March/April (fl |
| Contact Details |
|
|
|
|
|
|
|
| Job Title |
|
New Business Consultant |
| Salary/rate |
|
£16000 - £18000/annum OTE £24K |
| Location |
|
Warrington, Cheshire |
| Job Number |
|
101332367 |
| Posted |
|
31/01/2012 (11:30) |
| Agency/Employer |
|
F1rst Commercial Recruitment Ltd |
| Description
|
|
Based in Warrington, we are looking to recruit a professional outbound new business executive to support this established, prestigious company's growth.
We are looking for a motivated, professional and driven individual who are looking for their next career opportunity and have a desire to work for a reputable and well established business that offers full training, support and development opportunities.
Working within an existing team of approximately 14 people, the role involves working from an existing database and calling companies in order to promote the services of this company in an articulate and professional manner. The ultimate aim is to secure them as a customer.
There is limited cold calling as most of the leads are warm, however you will be working with a predictive dialler so there can be volume calls to be made. With volume calls come volume opportunity for the right person. With this in mind, you will need to have experience of business to business sales/telesales.
We are looking for individuals who are:
Money motivated
Passionate
Resilient
Driven
Articulate
In return for your commitment our client can offer:
£16k basic with very realistic OTE of £24k (uncapped)
Intensive training (part classroom/part on the job) as well as working in each department of the business for a short time in order to get a full understanding of the business
23 days holiday (rising with length of service) + Stats
Birthday as a day off
5% Pension Scheme
Free car parking
Hours are 37.5 per week between 8am-8pm on a rota basis (8-4 / 9-5 / 10-6 / 12-8) Monday to Friday only.
Immediate start for the right person.
Contact Emma on: 0161 212 7811 or email your CV using the link.
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
|
|
|
|
|
|
|
| Job Title |
|
Legal Secretary (Macclesfield) |
| Salary/rate |
|
£15000 - £16000/annum £15-16K |
| Location |
|
Macclesfield, Cheshire |
| Job Number |
|
101332365 |
| Posted |
|
31/01/2012 (11:30) |
| Agency/Employer |
|
F1rst Commercial Recruitment Ltd |
| Description
|
|
Based in Macclesfield, we are looking to recruit an experienced legal secretary to provide legal secretarial support for the probate office and fee earners within this busy practice.
The main function will be providing the typing and secretarial service and as such you will need probate secretarial experience, a decent typing speed of at least 60 WPM along with the ability to multi task and deal with clients, staff members and visitors in a professional and friendly manner.
Main skills and attributes required:
Provide probate secretarial support to fee earners across the firm which includes audio typing and working on files in the case management system along with other legal secretarial tasks
Provide administrative support when required
Work to sometimes tight deadlines
Support other secretaries when required as workload dictates
Undertake training when required and have a responsibility towards self-development
Handle matters in accordance with the policies & procedures in the Office Manual & Employee Handbook
To maintain skills in IT that are appropriate to modern legal practice; specifically the systems and facilities used by the firm. (Transcription, MS Office, i-Room, phone system etc.)
Effective communication skills with clients, visitors and colleagues by telephone, in writing and face to face
Typing skills (minimum of 60 wpm audio)
A team player with a positive and cheerful attitude
Experience specifically within a probate legal secretarial function
This post is to start ASAP and can offer good prospects within a support function for the right person.
Contact Emma for more information on: 0161 212 7811 or email your CV using the link.
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
|
|
|
|
|
|
|
| Job Title |
|
High Level Customer Advisor |
| Salary/rate |
|
£16000 - £18000/annum £16-18k |
| Location |
|
Warrington, Cheshire |
| Job Number |
|
109155323 |
| Posted |
|
31/01/2012 (11:30) |
| Agency/Employer |
|
F1rst Commercial Recruitment Ltd |
| Description
|
|
Based in Warrington we are looking to recruit two experienced and professional Customer Advisors to work with our busy financial services client in providing excellent customer support to its business customer base.
Working in one of three Customer Services Teams, you would alternate between dealing with telephone calls and emails on a 3 weekly basis.
Two out of the three weeks would be working on the telephone team (primarily inbound calls but some outbound too) and when on the telephones you would work a mix of either 8.00am to 4.00pm or 10.00am to 6.00pm (again with half an hour for lunch)
The other week would be dealing with emails and you would work a shift of 8.00am to 4.00pm again.
There is also 1 week in 5 (approximately) that involves working a Saturday morning 9.00am to 1.00pm. However, when working a Saturday, you would be able to take four hours in lieu the week before on; Tuesday, Wednesday or Thursday so that your working week is still 37.5 hours.
The main requirements are:
Very professional telephone manner and previous call centre/call handling experience coupled with the ability to communicate professionally by email and be able to tailor responses to specific customer queries.
Written / Email correspondence needs to be technically and grammatically correct.
Ability to update in house systems whilst on the telephone so fast but accurate keyboard skills are essential to the role.
Experience of dealing with a high volume of calls in a customer facing environment as well as complex calls through to resolution.
Fully conversant with Microsoft Word and Excel and comfortable using bespoke in house databases.
Ideally educated to degree level (or equivalent)
Experience of working in a financial environment is highly desirable.
A friendly and outgoing individual who genuinely enjoys dealing with people.
In return for your commitment our client can offer:
£16-18k basic
In-house training
23 days holiday (rising with length of service) + Stats
Birthday as a day off
5% Pension Scheme
Free car parking
Immediate start available. Contact Emma Ardern on: 0161 212 7811 or email your CV using the link below
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
|
|
|
|
|
|
|
| Job Title |
|
Technical Customer Account Executive |
| Salary/rate |
|
£25000 - £35000/annum £25-35k (DoE) + Commission |
| Location |
|
Chester, Cheshire |
| Job Number |
|
112156087 |
| Posted |
|
31/01/2012 (11:30) |
| Agency/Employer |
|
F1rst Commercial Recruitment Ltd |
| Description
|
|
Our client based in Chester is looking to recruit an Internal Technical Customer Support/Account Executive to work within their existing team. The role will be office based and requires previous experience within electronics and/or the microprocessor industry.
It is essential you have knowledge of embedded electronics (preferably single board computers with x86 or ARM). It would be advantageous but not essential if you possess a Degree/HNC or similar within this arena.
Ultimately, your role will be to manage existing customer requirements as well as identifying new business opportunities and finding the right solution for your customer whilst promoting the companys standard and bespoke products. Previous sales experience is not essential but a keen interest in building relationships and developing your sales techniques is a must, along with a stable and consistent history.
The key competencies we are looking for are;
Experience of working within electronics and/or the microprocessor industry
Ability to understand and communicate about highly technical microprocessor based products
Excellent ability to build rapport with customers
Positive approach and achievement orientated
Motivated by challenge and accountable
Capable of seeking out new opportunities and prepared to work hard in order to reap the rewards
In return for your commitment our client can offer:
£25K - £35K dependant on experience
Target related bonus
23 days holiday (rising with length of service) + Stats
Pension Scheme
Hours are 37.5 per week
If you have experience in the electronics manufacturing industry, are a positive team player and have a keen interest in progressing your career contact Sharon Seville on: 0161 212 7811 or email your CV using the link.
Immediate start available for the right person
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
|
|
|
|
|
|
|
| Job Title |
|
Customer Services Team Leader |
| Salary/rate |
|
£22000 - £25000/annum upto £25k + Benefits |
| Location |
|
Warrington, Cheshire |
| Job Number |
|
109174481 |
| Posted |
|
31/01/2012 (11:30) |
| Agency/Employer |
|
F1rst Commercial Recruitment Ltd |
| Description
|
|
Based in Warrington we are looking to recruit an experienced and professional Customer Services Team Leader to support, guide and develop a team of Customer Advisors within the financial sector. You will monitor, coach and develop the Customer Advisors to ensure the highest level of customer service and track and manage daily figures using the companies in house system to ensure all calls are being dealt with efficiently from the beginning right through to completion.
Duties will include but are not limited to:
Controlling the workload of the team
Ensuring the highest level of customer service by all Customer Advisors
Carry out performance reviews and repeatedly identify the strengths and weaknesses of the team and implement training where required
Maintain and build relationships with the Customer Advisors, management, internal departments and customers
Address and resolve escalated customer queries, having the ability to deal with complex and technical information
Lead team meeting ensuring the team are focused on delivering and exceeding the business objectives and KPIs
Attend and contribute to management meetings, providing key reports for your area
Assist in identifying improvements to the companies systems and procedures
Personal Profile:
Solid work history reflecting effective management skills within the financial sector
Strong and effective leadership experience and skills with a hands on approach
A good communicator at all levels
Able to work in a very fast paced and demanding environment whilst dealing with a very diverse range of customer enquiries/issues
A background with the financial services industry is highly desirable but not essential
Has drive, commitment and determination to consistently support both your team and your customers and is always looking to improve processes
Ability to build cohesive relationships and is proactive
Good at problem solving
This is an excellent opportunity to join a forward thinking, professional services company in a role that really makes a difference.
Up to £25k basic + excellent benefits
Contact: Emma Ardern on: 0161 2127811 for more information or email your CV using the link below
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N/A |
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ASAP |
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