tbc , Kingston Upon Thames , Surrey , tbc |
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| Job Title |
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Consumer Relation Advisor |
| Salary/rate |
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£7.50 - £8.00/hour |
| Location |
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Kingston upon Thames, Surrey |
| Job Number |
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101336432 |
| Posted |
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22/02/2012 (17:21) |
| Agency/Employer |
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Spring Personnel |
Description
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My client based in the heart of Kingston Upon Thames are currently seeking 2x Consumer Relations Advisors.
The main purpose of the role is investigating regulated complaints in line with the requirements of the Financial Services Authority and communicating the outcome to the parties concerned.
Responsibilities include:
*Gathering all necessary documentary evidence in relation to customer complaints
*Conducting telephone based interviews with customers
*Liaising with internal departments and collating their contribution to the investigation of a complaint
*Making a final decision on the merits of a complaint and calculating redress payments where appropriate
*Communicating the outcome to the customer in writing and on the telephone
*Handling objections from customers regarding the outcome of a complaint in writing and verbally
*Observing appropriate data protection controls at all times
Person Specification:
*Customer Services experience, specifically in handling customer complaints, essential
*Financial Services experience desirable
*Familiarity with Data Protection Act and Financial Services Authority regulations (complaint handling) desirable
Spring Personnel Ltd is acting as an Employment Business in relation to this vacancy.
Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Posting Time
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| Job Type |
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Contract |
| Contract Length |
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N/A |
| Start Date |
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12/03/2012 |
| Contact Details |
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| Job Title |
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Consumer Relations Advisor |
| Salary/rate |
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£19000/annum |
| Location |
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Kingston upon Thames, Surrey |
| Job Number |
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101336431 |
| Posted |
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22/02/2012 (17:19) |
| Agency/Employer |
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Spring Personnel |
| Description
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My client based in the heart of Kingston Upon Thames are currently seeking 2x Consumer Relations Advisors.
The main purpose of the role is investigating regulated complaints in line with the requirements of the Financial Services Authority and communicating the outcome to the parties concerned.
Responsibilities include:
*Gathering all necessary documentary evidence in relation to customer complaints
*Conducting telephone based interviews with customers
*Liaising with internal departments and collating their contribution to the investigation of a complaint
*Making a final decision on the merits of a complaint and calculating redress payments where appropriate
*Communicating the outcome to the customer in writing and on the telephone
*Handling objections from customers regarding the outcome of a complaint in writing and verbally
*Observing appropriate data protection controls at all times
Person Specification:
*Customer Services experience, specifically in handling customer complaints, essential
*Financial Services experience desirable
*Familiarity with Data Protection Act and Financial Services Authority regulations (complaint handling) desirable
Spring Personnel Ltd is acting as an Employment Agency in relation to this vacancy.
Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Posting Time
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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12/03/2012 |
| Contact Details |
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| Job Title |
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Quality Assurance Monitor |
| Salary/rate |
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£19000 - £21000/annum |
| Location |
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Kingston upon Thames, Surrey |
| Job Number |
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126235977 |
| Posted |
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20/02/2012 (11:49) |
| Agency/Employer |
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Spring Personnel |
| Description
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My client is currently looking for an experienced Quality Assurance Monitor to join their team.
The purpose of QA is to monitor and measure the effectiveness of current documented processes and controls within the business, i.e. how well the documented processes are implemented and being adhered to.
Main Responsible:
*Provision of accurate and timely QA monitoring and reporting. Work closely with the CS management team to review and feedback on all Customer Service processes and documents using the agreed documented QA procedures.
*Call monitoring, process and case reviews for the Customer Service, Retentions, CS Admin (including payment processes) and Complaints teams.
*Deliver agreed QA Monitoring targets ensuring effective feedback to CS teams and adherence to company and Regulatory SLA's.
*Contribute to the development of the QA monitoring and reporting model through regular review and feedback of findings and observations
*Support the resolution of non-conformances and breaches within the CS teams by timely reporting and recommendations which will then be addressed by team managers with individuals corrective action plans
*Contribute to procedure reviews and change proposals where required, initiating innovation and efficiencies both in the process design and the review process
*Participation in peer reviews of colleagues and third parties, where applicable to ensure consistency of QA and identify any anomalies
*Working from, and adding to, documented processes, solutions and designs as changes are agreed via change control process
*Contribute to and support the development of the QA team through active participation in the development of the QA model and supporting team members where appropriate.
*Adherence to Company SLA's, Code of conduct, FSA And CBI requirements as they relate to procedures.
Person Specification:
*At least 3 years experience in a Quality Assurance or audit role, ideally within a contact centre, servicing or processing environment
*Preference is for experience in a Financial Services organisation or heavily regulated environment
*Experience of Complaint handling or monitoring
*Ability to work to specific objectives and deliver or exceed these is essential
*Personal Lines Insurance Industry knowledge is helpful especially Accident & Health products
Spring Personnel Ltd is acting as an Employment Agency in relation to this vacancy.
Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Posting Time
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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12/03/2012 |
| Contact Details |
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| Job Title |
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Loan Administrator |
| Salary/rate |
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£19000 - £21000/annum |
| Location |
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Surbiton, Surrey |
| Job Number |
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101335922 |
| Posted |
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17/02/2012 (11:39) |
| Agency/Employer |
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Spring Personnel |
| Description
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My client, an established finance house based in Tolworth, are currently seeking a Loan Administrator to join their Aviation and Marine Finance department.
The Loan Administrator will be responsible for the inputting of all loans on the CHP Alfa
system and the financial changes throughout the life of the loan.
In addition the Loan Administrator will administer the system for monitoring annual
insurance renewals and maintenance certification.
You will work closely with the finance department and new business department ensuring all new business is inputted correctly and within the specified time limits. In order to perform this role the Loan Administrator will need to be attentive to detail and disciplined in their approach to administration and finance.
Previous experience using SAP and use of CHP Alfa Loan administration system or a similar system would be an advantage.
Key Responsibilities:
* Inputting payments on the internet banking system.
* Load loan details on the Alfa system.
* Prepare completion statements.
* Inputting customer payments and asset details into the Alfa System.
* FX deals for currency payments.
* Calculating figurework.
* Calculating settlement figures.
* Entering sales and purchase invoices.
* Ensuring all invoices are paid on time.
* Providing customers with monthly and annual statements as requested.
* Reconcile any accounts with balances.
* Chase insurance renewals.
* Ensure all paperwork for renewal is received.
You must have excellent attention to detail, be numerate and have experience in data entry.
Spring Personnel Ltd is acting as an Employment Agency in relation to this vacancy.
Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Posting Time
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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15/03/2012 |
| Contact Details |
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| Job Title |
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New Business Administrator |
| Salary/rate |
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£20000 - £25000/annum |
| Location |
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Esher, Surrey |
| Job Number |
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126235668 |
| Posted |
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16/02/2012 (10:06) |
| Agency/Employer |
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Spring Personnel |
| Description
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My client, an established leasing company based in Esher are seeking a New Business Administrator to join their team.
This is a 9 month maternity contract.
Main Responsibilities:
- Input of new business proposals onto PropoSys Database & as directed submission of these for credit clearance.
- When required, liaising with Suppliers, Customers & Lessors by telephone, fax or email regarding provision of additional information to secure a credit acceptance.
- Issuing credit acceptances to Suppliers & Customers as appropriate.
- When requested using " daily work flow lists " to manage progress of "Accepted Transactions" & "Proposals Awaiting Further Information" to ensure maximum conversion into New Business payouts.
- Be responsible for the accurate production of documentation for the business. This would need to be issued to either the Supplier or Customer as required.
- Handling of payout process.
- Liaison as necessary with Lessors to ensure that transactions are paid out within designated time frames.
- Issuing "end of term" equipment re-purchase invoices to Suppliers & Customers in line with previously agreed terms.
- Be responsible for answering telephone calls either first line or in hunt-group sequence. Also to pick-up unanswered DDI calls offering the caller an alternative to voicemail.
- Be responsible for the handling of upgrade & settlement requests
- Dealing with general calls to the Office that do not have a specific recipient.
- Weekly scanning of paid out files to the relevant drive on our file server.
To be considered for this role you MUST have worked for a leasing company previously, within an administration capacity. Spring Personnel Ltd is acting as an Employment Agency in relation to this vacancy.
Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Posting Time
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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27/02/2012 |
| Contact Details |
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| Job Title |
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Account Manager |
| Salary/rate |
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£30000/annum |
| Location |
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Surbiton, Surrey |
| Job Number |
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118437477 |
| Posted |
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13/02/2012 (16:51) |
| Agency/Employer |
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Spring Personnel |
| Description
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My lovely client are currently seeking an experienced account manager to join their team on a permanent basis.
The main purpose of the role is to account manage their portfolio of existing clients, however you would also be expected to identify new business opportunities and further develop relationships with these clients.
To be considered for this role, you MUST have experience selling fashion collections/lines to retailers (B2B). You will be selling to high end clientele, so you must also possess outstanding communication skills, have a can do attitude and a passion for fashion!
Circa £30k per annum basic salary for the right candidate! Spring Personnel Ltd is acting as an Employment Agency in relation to this vacancy.
Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Posting Time
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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| Contact Details |
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| Job Title |
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Part Time Administrator |
| Salary/rate |
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£14400/annum |
| Location |
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Epsom, Surrey |
| Job Number |
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126235071 |
| Posted |
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10/02/2012 (14:21) |
| Agency/Employer |
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Spring Personnel |
| Description
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My client are currently seeking an experienced part time administrator to join their friendly team.
Working 22.5 hours per week, your main purpose of the role is to provide a high level of secretarial and administrative support to the General Manager and HR.
The job holder's key responsibilities will include:
*Diary management, meeting and travel bookings, minutes of meetings and record keeping, expenses and mileage log
*Support the General Manager and the team with the production of presentations and papers by gathering the necessary data and content and formatting that content
*Raise all Purchase orders and reconcile/track departmental spend
*Provide accurate budget vs. expenditure monthly statement to all department budget holders
*Provide co ordination and administrative support to ensure the smooth running of key company meetings i.e. MOC, quarterly staff briefings, One team meetings
Person Specification:
*Excellent secretarial, administrative and organisational skills
*High level of attention to detail
*Good IT skills in all the Microsoft packages
*Excellent communication and interpersonal skills
*Ability to exercise tact and diplomacy, particularly in relation to handling confidential information is essential.
Spring Personnel Ltd is acting as an Employment Agency in relation to this vacancy.
Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Posting Time
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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27/2/2012 |
| Contact Details |
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| Job Title |
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German Sales & Customer Rep |
| Salary/rate |
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£20000/annum £4k bonus |
| Location |
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Chessington, Surrey |
| Job Number |
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126231980 |
| Posted |
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07/02/2012 (09:00) |
| Agency/Employer |
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Spring Personnel |
| Description
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My prestigious client based in Chessington are seeking a German Sales and Customer Service Representative to join their friendly and well established team.
The main function of the role is to proactively promote, sell and service the full range of products whilst delivering quality telephone service and meeting/exceeding company driven sales targets.
Main Responsibilities :
- To meet or exceed revenue targets by product category through proactive team selling - making a minimum of 60 outbound calls a week
- To ensure telephone cover at all times within the team, meeting and exceeding defined levels of service
- To develop and implement a regional call plan strategy with the ASM to cover the regional account base, improving the quality of distribution across the full product range.
- To build rapport, understand and foster customer's needs and requests using consultative selling techniques and customer service skills.
- Proactively up-sell/cross sell at every opportunity to achieve personal and/or team sales target.
- To develop productive working relationships with all other departments.
- To challenge existing processes, procedures and working practises, and actively seek to resolve customer issues
- To be prepared to attend shows, seminars and training when requested and at manager's discretion.
Experience and Skills Required :
- At least 2 years sales/customer service experience in a sales environment.
- Excellent interpersonal and communication skills - must listen well and be able to adapt communication style to audience.
- A self-motivator with proven influencing and problem solving skills.
- Good planning and organisational skills - must be able to prioritise, meet deadlines and follow through on tasks.
- Articulate, dynamic, confident and enthusiastic with a passion for service.
- Team player with calm and professional approach.
- Target driven individual.
Preferred (not essential): SAP, SAGE, QAD, MS Office and Outlook.
**You MUST be able to speak fluent German to be considered for this role. Spring Personnel Ltd is acting as an Employment Agency in relation to this vacancy.
Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Posting Time
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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6/02/2012 |
| Contact Details |
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| Job Title |
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P/T Marketing & Communications Executive |
| Salary/rate |
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£13200 - £15600/annum |
| Location |
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New Malden, Surrey |
| Job Number |
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129156564 |
| Posted |
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06/02/2012 (15:50) |
| Agency/Employer |
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Spring Personnel |
| Description
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My fantastic client are currently seeking an experienced Marketing and Communications Executive to join their friendly team on a part time basis.
Working 21 hours per week, the main purpose of the role is to implement effective, integrated marketing campaigns across the entire business. Reflecting the brand values and the overall positioning of each product, in order to make an effective contribution to the overall profitability and professionalism of the organisation.
Duties Include:
- To oversee and implement the development and production of marketing collateral (design, print, production, logistics)
- To assist with re-branding projects for products on an ad hoc basis, from producing the creative brief issued to design agencies (ensuring that target audiences, marketing objectives, positioning and brand values are clearly communicated), working on all aspects of the tendering process to taking the lead in the appraisal of creative work against the creative brief and business need.
- To develop detailed production schedules for all projects
- To provide an internal consultancy service to marketing managers and executives in all areas of design, print, production and logistics, providing them with advice on new and/or innovative formats for marketing communications pieces and options for cost savings.
Person Specification:
- The jobholder should be numerate, have sound administrative skills and be able to work under pressure to tight deadlines, unsupervised and on their own initiative.
- Attention to detail, excellent organisational skills and an ability to juggle priorities and workload are essential.
- Previous experience in implementing direct mail campaigns, writing creative design briefs as well as managing designers, printers and mailing houses is required. Excellent negotiation skills are essential to ensure cost effective buying.
- A strong grounding in general marketing principles is required, and a keen interest in marketing is a pre-requisite.
- Strong interpersonal skills are necessary, since the role requires the ability to work with, and influence, numerous senior internal contacts.
- Accurate Word and spreadsheets skills.
- Ability to work effectively as a team-member.
Spring Personnel Ltd is acting as an Employment Agency in relation to this vacancy.
Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Posting Time
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| Job Type |
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Part Time |
| Contract Length |
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N/A |
| Start Date |
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12/3/2012 |
| Contact Details |
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| Job Title |
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Danish & Swedish Sales Representative |
| Salary/rate |
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£20000/annum £4k commission |
| Location |
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Chessington, Surrey |
| Job Number |
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118434963 |
| Posted |
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31/01/2012 (15:39) |
| Agency/Employer |
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Spring Personnel |
| Description
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My prestigious client based in Chessington are seeking a Danish & Swedish Sales and Customer Service Representative to join their friendly and well established team.
The main function of the role is to proactively promote, sell and service the full range of products whilst delivering quality telephone service and meeting/exceeding company driven sales targets.
Main Responsibilities :
- To meet or exceed revenue targets by product category through proactive team selling - making a minimum of 60 outbound calls a week
- To ensure telephone cover at all times within the team, meeting and exceeding defined levels of service
- To develop and implement a regional call plan strategy with the ASM to cover the regional account base, improving the quality of distribution across the full product range.
- To build rapport, understand and foster customer's needs and requests using consultative selling techniques and customer service skills.
- Proactively up-sell/cross sell at every opportunity to achieve personal and/or team sales target.
- To develop productive working relationships with all other departments.
- To challenge existing processes, procedures and working practises, and actively seek to resolve customer issues
- To be prepared to attend shows, seminars and training when requested and at manager's discretion.
Experience and Skills Required :
- At least 2 years sales/customer service experience in a sales environment.
- Excellent interpersonal and communication skills - must listen well and be able to adapt communication style to audience.
- A self-motivator with proven influencing and problem solving skills.
- Good planning and organisational skills - must be able to prioritise, meet deadlines and follow through on tasks.
- Articulate, dynamic, confident and enthusiastic with a passion for service.
- Team player with calm and professional approach.
- Target driven individual.
Preferred (not essential): SAP, SAGE, QAD, MS Office and Outlook.
**You MUST be able to speak fluent Danish and Swedish to be considered for this role. Spring Personnel Ltd is acting as an Employment Agency in relation to this vacancy.
Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Posting Time
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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13/2/2012 |
| Contact Details |
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| Job Title |
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Pricing Analyst |
| Location |
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Epsom, Surrey |
| Job Number |
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101333206 |
| Posted |
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30/01/2012 (11:51) |
| Agency/Employer |
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Spring Personnel |
| Description
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My client, based near to Epsom, are seeking a Pricing Analyst to join them on a permanent basis.
You will be responsible for managing the pricing function of the business, acting as key liaison between the Field Sales teams and Management.
This involves organising the process, analysing profitability submitted by the field sales teams, comparing with actual performance in previous review periods submitted.
In addition to the above the role holder will be responsible for monitoring performance throughout the year, reporting on performance and pricing of marketing campaigns.
Specific Duties and Responsibilities:
*To provide timely support and advice to field teams.
*The jobholder will act as a prime referral route for any ad-hoc requests for unusual financing requirements such as irregular payment profiles, payments in advance or rate competition. Such requests should be analysed in the light of prevailing variables including money costs.
*To provide statistical data to management as directed
*To evaluate the viability of individual and national marketing schemes.
*To make pricing recommendations on both National and niche products as required.
*Maintain the pricing model as directed, updating as necessary with changes to overheads and variable costs.
*Take an active role in developing any new pricing models as required.
*Any other appropriate duties as required by line manager.
Person Specification:
Essential:
*English and Maths GCSE or 'O' Level
*'A' level or BTEC in Accountancy, Business Studies, Statistics or related fields
Essential:
*English and Maths GCSE or 'O' Level
*'A' level or BTEC in Accountancy, Business Studies, Statistics or related fields
*Not working towards ACCA or CIMA.
Experience Required:
Essential:
*Responsibility for inputting variable data into a system in a situation where accuracy is vital
*Intermediate Excel, i.e. formula's, macros, pivot tables
*Previous experience of providing Reports/Management Information
*Ability to work to deadlines
Desirable:
*Motor finance experience
*Statistical analysis
*Previous exposure to data warehouse environments
*Product Pricing Experience
*Exposure in the financial services sector
PLEASE NOTE - Due to the location of my client, you MUST hold a full driving license to be considered for this role.Spring Personnel Ltd is acting as an Employment Agency in relation to this vacancy.
Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Posting Time
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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20/02/2012 |
| Contact Details |
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| Job Title |
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Receptionist/Administrator |
| Salary/rate |
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£17000 - £18000/annum |
| Location |
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Surbiton, Surrey |
| Job Number |
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126233654 |
| Posted |
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27/01/2012 (17:25) |
| Agency/Employer |
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Spring Personnel |
| Description
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My client is currently recruiting for a Receptionist/administrator, who will report to the director, and who will be primarily responsible for the following two main areas:-
Service Administration
Processing Sales orders and raising invoices in a timely manner;
Liaising with the warehouse to ensure arrangement of timely delivery;
Administering the service engineers' stock requests;
Maintaining accurate records of service visits;
Reception:
Dealing with incoming calls efficiently;
Greeting clients and other visitors and maintaining our conference room;
Distributing the post, messages and faxes on a daily basis;
Administering office stationery and equipment;
Arranging packing notes for outbound shipments;
Making travel arrangements as required;
Arranging lunches and refreshments as required;
Administering the Company archiving;
To excel in this role you will need an excellent telephone manner and to be organised and methodical in your approach. You will be numerate and have good computer skills, particularly in the areas of order processing and using basic Microsoft Office.
Spring Personnel Ltd is acting as an Employment Agency in relation to this vacancy.
Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Posting Time
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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asap |
| Contact Details |
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