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| Job Title |
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Volkswagen Master Technician - Birmingham |
| Salary/rate |
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£28000 - £32000/annum inc' OTE |
| Location |
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Birmingham |
| Job Number |
|
104231043 |
| Posted |
|
21/02/2012 (14:37) |
| Agency/Employer |
|
Volkswagen Group |
Description
|
|
This exciting opportunity exists within our Birmingham Volkswagen Retailer
**Please note: all candidates must follow the on-line application process**
With over 250 franchised retailers across theUKoffering outstanding working environments, the brand continues to grow year on year.
Volkswagen Master Technician
Overall Objective:
Accurately and skilfully undertake the repair and servicing of vehicles
Support the Workshop Controller in the running of the service facility
Detect and diagnose faults and establish work required
Deal with all customers directly in a customer-facing role and fulfil all tasks to the customer's complete satisfaction
Key Tasks:
Objective: Accurately and skilfully undertake the repair and servicing of vehicles
Perform service and advanced diagnostic repair work as directed and in accordance with established and documented procedures, as well as conducting routine service work
Analyse work orders carefully to understand a vehicle's condition, the accuracy of the diagnosis and what work has been agreed to
Maintain the highest standards of workmanship in line with the latest technical guidance and evolving technical practice
Document completed work orders, ensuring hours and materials used are accurately and appropriately recorded and all warranty material is kept and returned to the Warranty Clerk
Objective: Support the Workshop Controller in the running of the service facility
Assist the Workshop Controller in scheduling and prioritising work, advising on service work requirements that affect service prioritisation and supervising the completion of jobs to ensure that the highest standards of workmanship are achieved
Act as guide and mentor to junior level technicians, providing them with technical advice on work where required and assist the Workshop Controller with the induction of new staff
Objective: Detect and diagnose faults and establish work required
Test vehicles and provide diagnostic reports to the Workshop Controller and service reception
Observe, recognise and report on vehicle and component serviceability
Conduct pre-service booking discussions with customers to resolve any issues, using customer-facing skills to understand and interpret faults leading to an accurate diagnosis
Communicate with staff and customers over fault diagnosis in a clear, unambiguous way
Objective: Deal with all customers directly in a customer-facing role and fulfil all tasks to the customer's complete satisfaction
Meet customers at new vehicle handover, setting up the vehicle and demonstrating technical features to customers as required
Receive customers courteously, in line with the Volkswagen quality programme
For post-service booking communicate clearly and unambiguously when explaining a fault diagnosis or work required
Objective: Ensure all work is completed safely and complies with retailer, manufacturer and industry guidelines
Ensure vehicles comply Volkswagen and industry safety standards when returned to customer and any faults have been reported and noted on the job card
Ensure all health and safety, environmental and recycling policies, plus all internal policies and procedures are adhered to, focusing on customer needs and building upon the professional reputation of the retail facility
Ensure the correct maintenance of tools, equipment and other materials in accordance with company policy
This role would be best suited to an individual with a proven Master Technician background within a Volkswagen Retailer or another VAG Brand dealership.
**Strictly No Agencies**
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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ASAP |
| Contact Details |
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| Job Title |
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Sales Executive - Whitchurch - Volkswagen - Ross-On-Wye |
| Salary/rate |
|
£10000 - £45000/annum |
| Location |
|
Ross-On-Wye, Hereford & Worcestershire |
| Job Number |
|
104230980 |
| Posted |
|
21/02/2012 (10:04) |
| Agency/Employer |
|
Volkswagen Group |
| Description
|
|
This exciting opportunity exists within our Whitchurch Volkswagen Retailer
**Please note all applicants must follow the on line recruitment process**
As a Sales Executive, your Key Objectives will be:
Objective: Sell maximum number of vehicles possible
Achieve and strive to exceed all monthly and annual sales and associated product targets as set by the Sales Manager / Operations Manager
Record each sales opportunity, contact and follow-up accurately onto a daily activity control sheet
Assist the Sales Manager / Operations Manager in planning sales campaigns and promotions to maximise sales
Keep up-to-date on competitor's products, prices and specifications
Introduce and follow-up suitable sales prospects
Objective: Achieve maximum profitability on sales
Conduct accurate and fair used vehicle appraisals for final valuation with the Sales Manager / Operations Manager
Ensure all payments for vehicles are complete for each transaction
Negotiate sales for maximum profitability within limits of authority
Objective: Ensure highest degree of customer satisfaction to achieve customer loyalty
Ensure that all invoices, statements and other communications to customers are clearly comprehensive and have been explained verbally
Consult with customers to discover and understand their needs and address customer hesitation and resistance appropriately
Approach and receive customers promptly and courteously at all times
Ensure pre-delivery inspection and any sanctioned repairs / servicing are carried out and that customers are notified of delays, changes in requirements and specification of the vehicle outstanding to ensure a satisfactory vehicle handover
Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve the Sales Manager / Operations Manager when needed
Objective: Ensure customer awareness of options, accessories, extended warranty and finance facilities
Ensure timely and accurate completion of finance proposals and documentation
Ensure extensive and up-to-date knowledge regarding pricing, options, warranties, colours, standard equipment and specifications etc
Objective: Help retailer to achieve industry-leading standards of customer care and process efficiency
Plan and prepare for the daily sales meeting and conform with retailer reporting requirements
Ensure the details of vehicle transaction are accurately documented and registered with the Sales Administration office
Maintain internal and external vehicle displays and showroom staffing levels in line with Volkswagen policy
Operate a 'share best practice policy'
**Strictly No Agencies**
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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ASAP |
| Contact Details |
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| Job Title |
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Service Advisor - Manchester Volkswagen |
| Salary/rate |
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£16000 - £24000/annum |
| Location |
|
Manchester, Greater Manchester |
| Job Number |
|
104230391 |
| Posted |
|
15/02/2012 (14:25) |
| Agency/Employer |
|
Volkswagen Group |
| Description
|
|
This exciting opportunity exists within our Manchester Volkswagen Retailer
**Please note: all candidates must follow the on-line application process**
Please note: All candidates must follow the online application process.
As a Service Advisor, your Key Objectives will be:
Objective: Maximise service profitability through the use of professional sales techniques
Sell additional products, services and repair works in a professional manner
Objective: Maximise customer awareness of all available retailer services
Ensure customer awareness of all products and services available
Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repair
Maintain effective liaison with sales, parts and workshop teams
Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays / promotions, prices, materials etc are current and in first class condition
Objective: Ensure highest level of customer care and satisfaction at all times
Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately
Answer customer's questions regarding technical problems in a manner that is easily understood and does not use excessive jargon, or find the appropriate member of staff to do so
Pro-actively contact customers to update them on progress of work
Notify customers promptly of completion of work
Ensure account customers have sufficient credit to enable all work advised to be carried out as agreed
Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager
Objective: Maintain excellent standards of departmental administration
Initiate job documentation and maintain customer records and follow-up systems
Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer's driving licence are obtained (when applicable)
Document all warranty work as per Volkswagen requirements and retail policy and ensure the customer signs for all work undertaken
Accurately maintain departmental systems
Objective: Help retailer to achieve industry-leading standards of process efficiency
Ensure workshop time is fully utilised when taking future bookings
Calculate accurate charges for all parts, labour and service repairs and provide customer estimates according to company policy on schedules, time and pricing
Promptly prepare and present invoices following completion of work, ensuring all work has been carried out as detailed and charged for and obtain payment in line with company procedures
Receive and register payments for work carried out and ensure that the correct company procedures are adopted for verification of payment, handling, transferring and depositing cash for the service department (if applicable)
Ensure compliance to all health and safety / environmental / company policies
Undertake other tasks and responsibilities as requested by the front-of-house Service Manager
**Strictly No Agencies**
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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ASAP |
| Contact Details |
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| Job Title |
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Workshop Controller - Warranty Admin - Wrexham Volkswagen |
| Salary/rate |
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£18000 - £27000/annum |
| Location |
|
Wrexham, Wales |
| Job Number |
|
104230298 |
| Posted |
|
15/02/2012 (09:35) |
| Agency/Employer |
|
Volkswagen Group |
| Description
|
|
This exciting opportunity exists within our Wrexham Volkswagen Retailer
To ensure all warranty work claimed is submitted in a timely fashion in line with manufacturer guidelines and standards
To ensure the highest possible standard of workmanship within the workshops and to ensure that all work is completed on time and to customer satisfaction
To ensure efficient use is made of materials, equipment and labour resources.
To ensure adequate maintenance of tools and equipment, and to ensure Service Manager is informed immediately of any deterioration
To control, supervise and educate staff in the proper use of equipment and resources.
To ensure that all workshop literature is updated and maintained as per Manufacturers requirements
Planning the optimum utilisation of workshop capacity in co-operation with the Service Manager, Customer Service Supervisor and Service Advisors.
The carrying out of in- dealership training informing them of any technical bulletins and KPI updates
To authorise consumable and internal parts requisitions
To ensure health and safety procedures are observed and maintained at all time
Actively seek to achieve the requirements of VQM, CEM and CVHSO.
Ensure the job card process and peripheral requirements are fully implemented
To authorise any non-productive time spent on vehicles or in goodwill gestures
Ensure all clerical functions within the warranty department are carried out in accordance with company policy
To review warranty reporting systems with the Service Manager and initiate improvements where possible
Administer warranty policy in the best interests of the dealership, Manufacturer and customer
To keep records of warranty submissions, credits, rejections and customer contributions towards goodwill claims
To make Service Manager aware of frontline staff not completing records correctly when warranty is diagnosed on a vehicle
To maintain effective liaison with other company employees, specialist repairers and Manufacturers representatives
inform all dealer personnel of forthcoming recall campaigns and changes in warranty/goodwill procedures
Advise other company employees on all warranty related matters
Person Specification
Previous experience of warranty/workshop control position within the motor industry
Ability to communicate clearly and concisely with all members of staff
Must possess leadership qualities, and have supervisory skills. Must have experience of managing a team.
Knowledge of warranty, customer care and goodwill procedures is essential
Technical qualifications and an up to date knowledge of consumer and vehicle legislation
Up to date knowledge of warranty procedures and documentation is desirable
The ability to record and maintain all relevant information
The ability to discuss and negotiate agreeable solutions to customer problems
Strong understanding of customer expectations, customer handling skills and empathy
Ability to follow a rigid process dictated by manufacturer on an accurate and consistent basis
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
|
ASAP |
| Contact Details |
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| Job Title |
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Business Manager - Liverpool Volkswagen |
| Salary/rate |
|
£16000 - £50000/annum |
| Location |
|
Liverpool, Merseyside |
| Job Number |
|
104229811 |
| Posted |
|
10/02/2012 (14:40) |
| Agency/Employer |
|
Volkswagen Group |
| Description
|
|
This exciting opportunity exists within our Liverpool Volkswagen Retailer
**Please note: all candidates must follow the on-line application process**
With over 250 franchised retailers across theUKoffering outstanding working environments, the brand continues to grow year on year.
As a Business Manager, your Key Objectives will be:
Objective: Sell maximum amount of finance and insurance possible in line with market share/penetration targets
Work closely with the vehicle sales team in planning, forecasting and revising plans
Develop strategies to increase business in accordance with growth plan
Match customers to suitable financial sources and follow up customers and lending institutions
Review monthly sales and profit performance to determine where improvements can be made
Objective: Achieve maximum profitability on sales of finance and insurance products
Establish and maintain strong links with financial institutions and lenders
Present customers with extended service contracts and other protection programmes during sales completion and offer accessory packages to enhance profitability
Objective: Ensure the implementation and management of sales and referral processes
Ensure robust and understood referral processes are in place and measured to ensure a smooth, quality transition into the finance and insurance transaction for the customer
Ensure suitable and appropriate measures of finance and insurance processes and performance are in place
Objective: Ensure highest degree of customer satisfaction to achieve customer loyalty
Ensure all customers are handled in a consistently professional manner in accordance with Volkswagen customer satisfaction programme
Handle dissatisfied customers calmly, resolve complaints with sensitivity, and involve others when needed
Establish customer's needs to ensure customer satisfaction and retention
Objective: Work with Sales Specialist to ensure customer awareness of product range, including extended warranty and finance facilities
Work closely with the Brand Manager and Sales Manager/Operation Manager to support all vehicle sales campaigns, advertising and promotional activities to ensure cost-effectiveness
Meet regularly with the Sales Manager/Operations Manager to develop incentives and development programmes for the vehicles sales team to promote financial products and services
Link closely with the Business Sales Advisor/ Fleet Sales Specialist to ensure all customers receive accurate and relevant options of finance/leasing packages available
Coach and assist sales staff with understanding customers' financing needs, to ensure appropriate products are offered, at the right time and enable the customer to make an informed decision
Objective: Help Retailer to achieve industry-leading standards of customer care and process efficiency
Record accurately all daily transactions on the management Information System
Ensure accurate completion of documentation and prompt collection of outstanding monies
Ensure all cash and cheque transactions are handled appropriately
Operate at all times within the law and company policy
Review customer credit applications and sales contracts for complete information and accuracy
**Strictly No Agencies**
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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ASAP |
| Contact Details |
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| Job Title |
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Welsh speaking Telephone Advisor - Salary Negotiable |
| Location |
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Warrington, Cheshire |
| Job Number |
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104228330 |
| Posted |
|
01/02/2012 (17:23) |
| Agency/Employer |
|
Volkswagen Group |
| Description
|
|
Welsh Speaking Telephone Service Advisor - Salary Negotiable
Hours: Monday - Friday, 9am - 6pm / 10am - 7pm on a rota basis, Weekend 9am - 1pm on a rota basis
F/T or P/T: Will consider Part Time Split-Shifts over the Week, payable on a Pro-rata basis, please state hours available
We're looking for an individual to carry out customer reminder/follow-up calls for our dealerships based in North Wales, to arrange bookings for Service/MOT/Maintenance work on their vehicle.
The role also involves following up customers during the ownership cycle of their car, to ensure they are 100% satisfied with their experience with our company. Role requires a friendly personality, who has an excellent telephone manner, and someone who enjoys working to targets, both on a personal and company level. Excellent rewards are available to the right individual, and an opportunity to be part of a small but friendly team.
Previous experience in a contact/call centre environment is not essential, but desirable. Also, automotive experience would also be desirable, but not essential.
For more information & to apply, please apply on line to us with a CV and covering letter stating your current salary.
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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ASAP |
| Contact Details |
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| Job Title |
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Telesales Advisor - Warrington 15K with an OTE of 24K |
| Salary/rate |
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£15000 - £24000/annum |
| Location |
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Warrington, Cheshire |
| Job Number |
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104228180 |
| Posted |
|
31/01/2012 (18:42) |
| Agency/Employer |
|
Volkswagen Group |
| Description
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|
Warrington Volkswagen
Telemarketing Advisor: £15k basic OTE £24k per annum
Hours: Monday - Friday, 9am - 6pm / 10am - 7pm on a rota basis, Weekend 9am - 1pm on a rota basis
To carry out prospecting/follow up calls to our current and potential customers, in order to generate appointments and leads for our busy Sales Departments. We are looking for someone who is self-motivated and target driven, as the role carries specific Key Performance Indicators. The role is also very rewarding for the right individual, and offers an uncapped bonus scheme. IT & MS Office skills are essential, as well as an excellent telephone manner, and ability to self-manage at times
Previous experience in a contact/call centre environment is not essential, but desirable. Also, automotive experience would also be desirable, but not essential.
For more information & to apply, please reply on line with a CV and covering letter stating your current salary.
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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| Contact Details |
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