 |
| Job Title |
|
Warranty Administrator – Tonbridge Audi |
| Salary/rate |
|
£28000 - £35000/annum |
| Location |
|
Tonbridge, Kent |
| Job Number |
|
104231208 |
| Posted |
|
22/02/2012 (14:30) |
| Agency/Employer |
|
Audi |
Description
|
|
This exciting opportunity exists within our Tonbridge Centre
**Please note: All candidates must follow the on-line application process**
Job Purpose: To ensure accurate submissions of warranty and goodwill claims on a daily basis and also monitoring daily, weekly and monthly warranty reports.
As an Audi Warranty Administrator, your Key Objectives will be:
Ensure all administrative functions within the warranty department are carried out in accordance with company policy.
Review warranty reporting systems with the line manager to identify improvements where possible.
Administer warranty policy in the best interests of the Audi Centre, manufacturer and customer.
To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.
Ensure that all frontline staff complete records correctly when warranty is diagnosed on a vehicle.
Maintain relationships with other staff members, specialist repairers and manufacturers representatives.
Inform all relevant staff of forthcoming recall campaigns and changes in warranty/goodwill procedure.
Maintain knowledge on all warranty procedures and documentation. Support other staff members on all warranty related matters.
**Strictly no Agencies**
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| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
|
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| Job Title |
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Sales Executive – Guildford Audi - 45k+ OTE |
| Salary/rate |
|
£15000 - £45000/annum |
| Location |
|
Guildford, Surrey |
| Job Number |
|
104230682 |
| Posted |
|
17/02/2012 (11:57) |
| Agency/Employer |
|
Audi |
| Description
|
|
This exciting opportunity exists within our Guildford Centre
**Please note: All candidates must follow the on-line application process**
Audi is a manufacturer of exquisite cars - beautiful, sophisticated machines that embody technological perfection. Our success is built on our core values of creativity, commitment and enthusiasm, and keeping our customers' desires at the heart of everything we do. We strive to lead the way through constant innovation, setting new standards that define Vorsprung Durch Technik.
Job Purpose: To sell the range of Audi new and used car products meeting agreed sales volumes. To ensure the highest degree of customer service at all times.
As an Audi Sales Executive your Key Objectives will be:
To sell the maximum number of Audi new and used vehicles via the use of an effective sales process, whilst at the same time achieve the best profit for the Centre.
Carry out accurate appraisals of all vehicles offered for part exchange.
Maintain showroom and displays to the required Audi standard.
To include the availability of brochures and display of Audi vehicles
Using various sources, prospect for new and used car customers on a regular basis to create additional sales opportunities
Follow precisely and consistently the Audi sales process
Manage the preparation and handover of sold vehicles to customers ensuring that the customer is given a full briefing on the operation of the vehicle and its controls. Introduce customers to Aftersales staff in order that they are aware of the facilities and procedures
Through the effective use of a follow up process, maintain regular contact with all new and existing customers to ensure that relationships are maintained for potential repeat business
Develop and maintain full product knowledge of all products, accessories, prices and key features of major competitors
Ensure all customer information, sales activities, vehicle documentation and other relevant information is kept and maintained accurately and comprehensively
To participate in planning sales campaigns and promotions to maximise sales penetration and to take part fully in on and off site promotions run by the department
**Strictly no Agencies**
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| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
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| Job Title |
|
General Sales Manager - Milton Keynes Audi |
| Salary/rate |
|
£40000 - £60000/annum Inc' OTE + Benefits |
| Location |
|
Milton Keynes, Buckinghamshire |
| Job Number |
|
104230483 |
| Posted |
|
16/02/2012 (09:27) |
| Agency/Employer |
|
Audi |
| Description
|
|
This exciting opportunity exists within our Milton Keynes Audi Centre
**Please note: All candidates must follow the on-line application process**
Jardine Motors Group is one of the UK's most thriving franchised dealer groups with a unique background. Originally founded in 1969 by Ronald and Nicholas Lancaster, the Jardine Motors Group operated as a family owned business in East Anglia; today the Group now represents 24 franchises at over 75 franchised locations, employs approximately 3,000 staff and operates under a number of highly-reputable and trusted names.
Audi is a manufacturer of exquisite cars - beautiful, sophisticated machines that embody technological perfection. Our success is built on our core values of creativity, commitment and enthusiasm, and keeping our customers' desires at the heart of everything we do. We strive to lead the way through constant innovation, setting new standards that define Vorsprung durch Technik.
Milton Keynes Audi, part of the Jardine Motors Group offers modern premises incorporating an 11 vehicle showroom for new vehicles, spacious Approved Used Audi vehicle display area and state-of-the-art 13 ramp workshop facilities. We believe passionately in exceeding our customer's expectations and delivering first class sales and aftersales service.
We are now currently looking to recruit a General Sales Manager to join our team.
Job Purpose: To manage all new & used vehicle sales processes within the Audi Centre.
To achieve vehicle sales, finance sales, accessory sales volumes and profit objectives through motivating and developing the sales team and ensuring that each customer receives excellent customer service.
As an Audi General Sales Manager, your Key Objectives will be:
Maintain standards of performance of the new & used sales teams through effective coaching and performance management.
Recruit and select the sales team members in line with organisational and Audi UK requirements
To manage the mix and specification of new products based on sales trends, local market intelligence and the allocation and production constraints.
Manage the supply of used vehicles, including setting stocking policies and a stock profile in line with business requirements.
Maintain high customer satisfaction levels through the understanding and adherence to customer satisfaction indicators within the Audi Centre.
Implement and develop customer follow up systems and procedures to increase customer loyalty.
Maximise commercial opportunities through developing and implementing effective and consistent events and campaigns.
Monitors and evaluates customer needs and competitor activity in the local market, ensuring that campaigns are relevant and targeted.
Liaise with other departments to maintain the accuracy of the customer database.
Regularly communicates and interacts with members of other departments to develop the business and the Audi Centre team ethos.
This role would best suit an individual with a proven sales background gained within the prestige market and exposure to Audi UK or another Volkswagen Group UK Brand would be highly advantageous; although not a pre-requisite.
Key to this role is the ability to understand the type of clientele we represent at Milton Keynes Audi. We are a respected business within the local area and as such, have a high profile customer base and you should expect to see strong sales volumes.
Individuals will also be expected to have experience in managing medium to large size teams of 14+ across both new and used sales & F&I.
**Strictly no Agencies**
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| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
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| Job Title |
|
Business Manager - Pentraeth Audi |
| Salary/rate |
|
£16000 - £50000/annum |
| Location |
|
North Wales, Wales |
| Job Number |
|
104229797 |
| Posted |
|
10/02/2012 (14:10) |
| Agency/Employer |
|
Audi |
| Description
|
|
This exciting opportunity exists within our Pentraeth Centre
**Please note: All candidates must follow the on-line application process**
Audi is a manufacturer of exquisite cars - beautiful, sophisticated machines that embody technological perfection. Our success is built on our core values of creativity, commitment and enthusiasm, and keeping our customers' desires at the heart of everything we do. We strive to lead the way through constant innovation, setting new standards that define Vorsprung durch Technik.
Job Purpose: To maximise sales opportunities for the Audi Centre by offering finance solutions to customers and to ensure each customer receives excellent customer service.
As an Audi Business Manager, your Key Objectives will be:
To sell finance solutions to customers thereby ensuring an efficient and profitable contribution to the Audi Centre
Identify customer needs using effective questioning and listening techniques. Establish current vehicle ownership status.
Present features and benefits of the different finance products to the customer.
Maintain effective relationships with finance company representatives.
Ensure all documentation, quotes, proposals etc are completed and processed accurately.
Confirm any financial settlement on all vehicles taken in part exchange and arrange settlement on completion.
Keep fully up to date with product knowledge on the full suite of finance products available.
Maintain product knowledge on the full Audi range and that of its competitors.
Maintain supportive relationships with the sales team.
Maintain safe working practices at all times as detailed by the Audi Centre.
**Strictly no Agencies**
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| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
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| Job Title |
|
Sales Manager - Amersham Audi |
| Location |
|
Amersham, Buckinghamshire |
| Job Number |
|
104228939 |
| Posted |
|
06/02/2012 (15:33) |
| Agency/Employer |
|
Audi |
| Description
|
|
This exciting opportunity exists within our Amersham Audi Centre
**Please note: All candidates must follow the on-line application process**
Audi is a manufacturer of exquisite cars - beautiful, sophisticated machines that embody technological perfection. Our success is built on our core values of creativity, commitment and enthusiasm, and keeping our customers' desires at the heart of everything we do. We strive to lead the way through constant innovation, setting new standards that define Vorsprung durch Technik.
Job Purpose: To manage all vehicle sales processes within the Audi Centre.
To achieve vehicle sales, finance sales, accessory sales volumes and profit objectives through motivating and developing the sales team and ensuring that each customer receives excellent customer service.
As an Audi Sales Manager, your Key Objectives will be:
Maintain standards of performance of the sales team through effective coaching and performance management.
Recruit and select the sales team members in line with organisational and Audi UK requirements.
To manage the mix and specification of new products based on sales trends, local market intelligence and the allocation and production constraints.
Manage the supply of used vehicles.
Maintain high customer satisfaction levels through the understanding and adherence to customer satisfaction indicators within the Audi Centre.
Implement and develop customer follow up systems and procedures to increase customer loyalty.
Maximise commercial opportunities through developing and implementing effective and consistent events and campaigns.
Monitors and evaluates customer needs and competitor activity in the local market, ensuring that campaigns are relevant and targeted.
Liaise with other departments to maintain the accuracy of the customer database.
Regularly communicates and interacts with members of other departments to develop the business and the Audi Centre team ethos.
Maintain a safe and healthy working environment; ensuring staff comply with Health and Safety requirements.
This role requires an individual with a strong, proven background in Automotive Sales and specific exposure to high profile prestige sales is highly advantageous. The individual would also benefit from previous experience gained with Audi or another VAG Business; however, this is not a pre-requisite.
**Strictly no Agencies**
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
|
|
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| Job Title |
|
Trainee Sales Executive - Crewe Audi |
| Salary/rate |
|
£12000 - £18000/annum |
| Location |
|
Crewe, Cheshire |
| Job Number |
|
104228477 |
| Posted |
|
02/02/2012 (14:50) |
| Agency/Employer |
|
Audi |
| Description
|
|
To achieve agreed sales targets for new and or used vehicles within defined operating and financial guidelines
To follow the company sales process rigidly in pursuit of vehicle sales
To build rapport and lasting relationships with customers to ensure repeat business
To manage and develop customer follow-up and prospecting systems designed to create additional sales opportunities for repeat and new business
To develop and maintain full knowledge of all products, accessories, prices and key features of major competitors
To effectively manage the customer through the entire sales process; from enquiry to delivery and beyond
To handle all customer queries and complaints and ensure they are resolved to achieve customer and company requirements
To maintain and accurately record all customer contact/details using Kerridge and other in-house systems
To complete accurate appraisals of all vehicles presented in part-exchange, agreeing values with the Sales Manager
To actively achieve targets on a daily basis
To attend training on a regular basis to maintain product knowledge
Opening Hours: 8.30am to 7pm (Monday to Friday), 8.30am to 5pm (Saturday) and 11am to 5pm (Sunday) opening hours are covered on a rota basis.
Salary: Basic £12,000 plus commission on vehicles sold, delivered and invoiced.
Benefits: Use of company demonstrator, life insurance, company pension - after successful completion of 6 months service
Holidays: 20 days holiday per annum rising to 22 after completion of 1 year's service up to maximum of 25 days
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
|
|
|
|
|
|
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| Job Title |
|
Sales Executive - Audi Stoke |
| Salary/rate |
|
£12000 - £40000/annum |
| Location |
|
Staffordshire |
| Job Number |
|
104228443 |
| Posted |
|
02/02/2012 (11:57) |
| Agency/Employer |
|
Audi |
| Description
|
|
**Please note: All candidates must follow the on-line application process**
Audi is a manufacturer of exquisite cars - beautiful, sophisticated machines that embody technological perfection. Our success is built on our core values of creativity, commitment and enthusiasm, and keeping our customers' desires at the heart of everything we do. We strive to lead the way through constant innovation, setting new standards that define Vorsprung Durch Technik.
Job Purpose: To sell the range of Audi new and used car products meeting agreed sales volumes. To ensure the highest degree of customer service at all times.
As an Audi Sales Executive your Key Objectives will be:
To sell the maximum number of Audi new and used vehicles via the use of an effective sales process, whilst at the same time achieve the best profit for the Centre.
Carry out accurate appraisals of all vehicles offered for part exchange.
Maintain showroom and displays to the required Audi standard.
To include the availability of brochures and display of Audi vehicles
Using various sources, prospect for new and used car customers on a regular basis to create additional sales opportunities
Follow precisely and consistently the Audi sales process
Manage the preparation and handover of sold vehicles to customers ensuring that the customer is given a full briefing on the operation of the vehicle and its controls. Introduce customers to Aftersales staff in order that they are aware of the facilities and procedures
Through the effective use of a follow up process, maintain regular contact with all new and existing customers to ensure that relationships are maintained for potential repeat business
Develop and maintain full product knowledge of all products, accessories, prices and key features of major competitors
Ensure all customer information, sales activities, vehicle documentation and other relevant information is kept and maintained accurately and comprehensively
To participate in planning sales campaigns and promotions to maximise sales penetration and to take part fully in on and off site promotions run by the department
Package:
Basic £12,000 plus the use of a company demonstrator OTE Average £30-£40,000 per annum
20 days holiday per year with an additional days' holiday for every years' continuous service up to a maximum of 25 days
After one years' service - birthday off in addition to holidays
Company pension scheme after successful completion of 6 months service
Life Insurance at four times basic salary upon starting
Flexible benefits: including child care vouchers, bike to work scheme, car benefit scheme.
**Strictly no Agencies**
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| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
|
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| Job Title |
|
Technician - Cheshire Oaks - Audi |
| Salary/rate |
|
£18000 - £25000/annum |
| Location |
|
Cheshire |
| Job Number |
|
104228287 |
| Posted |
|
01/02/2012 (14:56) |
| Agency/Employer |
|
Audi |
| Description
|
|
This exciting opportunity exists within our Cheshire Oaks Centre
**Please note: All candidates must follow the on-line application process**
Job Purpose: To diagnose, repair and service the range of Audi products in accordance with Audi's work specifications, ensuring each customer receives excellent customer service.
As an Audi Technician, your Key Objectives will be:
Through the use of diagnostic equipment and a systematic approach, ensure vehicle faults are diagnosed and rectified. Meet with customers to identify and clearly understand problems as and when required.
Ensure full understanding of latest technology introduced on the vehicle range and how to diagnose and repair faults on them.
Carry out diagnosis, repairs and servicing to the highest standards and to the appropriate specification.
Ensure all work is carried out observing safe working practices of self and others.
Liaise and seek advice from colleagues and supervisors in situations that are over and above work specified.
Check level and quality of work through use of diagnostic equipment and road testing vehicles after work has been carried out. Liaise with Service Advisor.
Complete relevant service documentation (Job sheets, PDI's, service reports) in line with HSO, warranty and Audi Centre requirements.
Ensure that workshop housekeeping standards are maintained at all times including the use of special and personal tools.
Work with other workshop and Audi Centre colleagues to provide excellent customer service. Share best practice when appropriate.
**Strictly no Agencies**
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| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
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| Job Title |
|
Service Manager - Finchley Road Audi - North London |
| Salary/rate |
|
£30000 - £55000/annum |
| Location |
|
North London, London |
| Job Number |
|
104228275 |
| Posted |
|
01/02/2012 (14:25) |
| Agency/Employer |
|
Audi |
| Description
|
|
This exciting opportunity exists within our Finchley Road Centre
**Please note: All candidates must follow the on-line application process**
Job Purpose: To achieve service volumes and profit objectives through motivating and developing the service team to be fully competent in their job roles.
To manage all Service processes and to ensure all customers receive excellent customer service.
As an Audi Service Manager, your Key Objectives will be:
Maintain standards of performance of the service team through effective coaching and performance management.
Recruit and select the service team members in line with organisational and Audi UKrequirements.
Maintain high levels of customer service standards and ensure understanding and adherence to the requirements of Brand service requirements and customer satisfaction indicators within the Audi Centre
Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales) so that they are in line with Audi (UK) and Audi Centre operating requirements.
Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
Monitor and evaluate customer needs and competitor activity in the market, ensuring that service marketing campaigns are relevant and targeted.
Ensure all Service processes meet HSO requirements and that they are implemented in a consistent manner.
Regularly communicates and interacts with members of other departments to develop the business and the Audi Centre team ethos.
Maintain a safe and healthy working environment, ensuring staff comply with Health and Safety requirements.
**Strictly no Agencies**
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| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
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| Job Title |
|
Senior Service Advisor - Audi - Reading |
| Location |
|
Reading, Berkshire |
| Job Number |
|
104228266 |
| Posted |
|
01/02/2012 (12:34) |
| Agency/Employer |
|
Audi |
| Description
|
|
This exciting opportunity exists within our Reading Audi Centre
**Please note: All candidates must follow the on-line application process**
Audi is a manufacturer of exquisite cars - beautiful, sophisticated machines that embody technological perfection. Our success is built on our core values of creativity, commitment and enthusiasm, and keeping our customers' desires at the heart of everything we do. We strive to lead the way through constant innovation, setting new standards that define Vorsprung durch Technik.
Job Purpose: To take all incoming telephone calls from Audi customers requiring servicing or repair to their vehicles and to lead the Service Desk team in delivering Customer Delight.
Processing the bookings within the Audi guidelines, ensuring that theinformation gathered is accurate. Communicating the details of the booking and the customer requirements to the rest of the department, whilst delivering excellent customer service at all times
As a Senior Service Advisor, your Key Objectives will be:
Manage all service telephone and walk-in enquiries on behalf of the Audi Centre.
Qualify and establish a detailed understanding of the customer's requirements including vehicle collection and delivery bookings, courtesy car bookings and while-u-wait appointments.
Provide customers with accurate quotes for service and repair costs.
Maintain continuous customer contact through pre-calling and lapsed customer follow up.
Communicate any customer dissatisfaction in line with Audi Centre procedures.
Assist in calculating workshop capacity, ensuring that all details are entered onto the service workshop loading system.
Understand and apply Audi customer service standards and HSO requirements.
Maintain safe working practices and abide by the working rules and standards of the Audi Centre.
Maintain product knowledge on the full Audi range.
Maintain relevant systems, ensuring accuracy at all times.
Provide cover for other areas of the service department during busy periods.
This role requires an individual with an exceptional customer focus in addition to the ability to lead and motivating colleagues in delivering customer delight in everything that they do. A background gained within Audi or another VAG Brand would be highly advantageous but we are happy to look at other brands if the applicant can meet all of the above criteria.
**Kerridge experience is mandatory**
**Strictly no Agencies**
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| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
|
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| Job Title |
|
Audi Head of Business - Canterbury |
| Location |
|
Canterbury, Kent |
| Job Number |
|
104227950 |
| Posted |
|
30/01/2012 (14:41) |
| Agency/Employer |
|
Audi |
| Description
|
|
This exciting opportunity exists within our East Kent Audi Centre
**Please note: All candidates must follow the on-line application process**
Audi is a manufacturer of exquisite cars - beautiful, sophisticated machines that embody technological perfection. Our success is built on our core values of creativity, commitment and enthusiasm, and keeping our customers' desires at the heart of everything we do. We strive to lead the way through constant innovation, setting new standards that define Vorsprung durch Technik.
Job Purpose: To effectively manage the resources within the Audi Centre to achieve the required business objectives including sales volumes, profitability, employee satisfaction, customer satisfaction and loyalty levels.
As an Audi Head of Business, your Key Objectives will be:
Develop a customer service driven environment and culture through regular communication, team building and coaching with the managers and employees of the Audi Centre.
Communicate and maintain customer service standards and measurements in line with the requirements of the Brand.
Provide clear leadership by ensuring the vision and objectives for the business are understood and communicated by the Audi Centre team.
Recruit, train and develop department managers in line with organisational requirements.
Agree objectives and work standards with department managers and review their performance on a regular basis.
Develop and monitor the business plan for all sales areas with senior managers and Audi (UK) in order to meet business objectives, profit margins and market penetration.
Formulate and agree marketing activities and budgets for the Audi Centre in order to create and maintain brand awareness.
Ensure that Audi Franchise operating standards, policies, procedures and financial controls are regularly monitored and reviewed in order to maximise the business performance.
Ensure that all staff are aware of Health and Safety requirements and regularly review with departmental managers in order to comply with Health and Safety regulations.
Liaise on a regular basis with Audi (UK) representatives and Company senior management to review key performance indicators of the business.
Ensure the business adheres to currentUKlegislation
Key Skills and attributes
Communication - Oral and Written
Numerate
Problem Solving
Decision Making
Financial Analysis
Leadership
Interpersonal andRelationshipBuilding
Computer Literate
Knowledge:
Motor Industry Legislation
Local Business Market
Dealership / Franchise systems, procedures and working practises, IR Policies on Finance, Personnel, Health and Safety and ISO9002
Interpretation of Accounts
Experience:
Proven track record in Dealership Management at General Management level
**Strictly no Agencies**
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| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
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| Contact Details |
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