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Adecco Group Solutions

IBM,Greenock , Greenock , Scotland , PA16 0AH

18 jobs from Adecco Group Solutions

Job Title P&A Back Order Specialist Location Luton, Bedfordshire Job Number 104230472 Posted 22/02/2012 (13:43) Agency/Employer Adecco Group Solutions Description Our Client, Vauxhall Motors have an outstanding opportunity for a Parts and Accessories Back Order Specialist. Working with a tight knit team, you will have excellent experience of working in Aftersales / Service experience. The key responsibilities include but are not limited to the following: * Chase delivery outlook for parts on Back Order from all European markets by * Accepting responsibility for incoming cases from P&A Front Desk teams (spread all over Europe) through various systems (such as CRM o. D., eMail, phone call, etc) * Working to a standardised operation process * Checking possibilities using the existing tool box / data bases (ETS, MGO, DDS, ESPS, RIM, etc.) * Liaise with Supply Chain and other 'external' functions to drive results * Reporting results back to customers using service case tracking system (such as CRM o.D., eMail, phone etc.) * Provide reliable delivery outlook for parts on Back Order: o Procure bottleneck parts to avoid customer car hire and buybacks o Liaise with Supply chain and other external functions to get parts delivered in advance or partial delivery o Arrange direct shipments from other plants, warehouses, production (line picks) or authorized dealers in agreement with Logistics/Material Management. o Check for alternative parts to help the customer. o Purchase parts from external suppliers o Monitor delivery dates to promise dates o Liaise with Supply Chain to prioritize parts through Warehouse, supplier, at dock etc. o Supersessions - liaise with Engineering, Planning and Cataloguing team * Build relationship with Front desk team * Provide intermediate information to the customer / organization * Escalate to Availability meeting You should have the following: * Aftersales /Service background ideally with Graduate degree * Dealer experience and/or Parts Front Desk dealer interface * Experience within Materials Management / Supply Chain environment. * Knowledge of parts and accessories business systems and processes. * Understanding of the complete supply chain (supplier to end customer) * Proven written and verbal communication skills - at all levels. German /other European Speaker are a distinct advantage. Adecco are an employment business. Adecco is an equal opportunities employer and welcomes applications from both men and women from all ethnic groups. This role is a permanent business need but will be employed via Adecco on an on-going contract of employment. Job Type Contract Contract Length On Going Start Date ASAP Contact Details

Job Title Recruitment Consultant Salary/rate £10.00 - £12.47/hour Location Winchester, Hampshire Job Number 123219355 Posted 21/02/2012 (14:40) Agency/Employer Adecco Group Solutions Description Are you a Recruitment Consultant or Internal Direct Recruiter that is up for the challenge of Sourcing first class candidates for one of the world's most notable blue chip companies? Working as a Direct Sourcer within the UK market, your role will be to build a candidate pipeline of experienced hires by sourcing passive candidates through various external channels such as Linked In and internal CRM systems. Your day to day role will include: - Responsibility for understanding the external experienced hiring requirements of the business units and seeking to source sufficient quality candidates for open vacancies in a timely manner. - Building strong relationships with the internal Recruitment Client Managers and the Hiring Managers in the business. - Liaising with Hiring Managers to ensure you have a detailed understanding of the job requirements, the business area which has the open vacancy and the context of the recruitment need - Providing market intelligence back to the Recruitment Client Managers to aid further understanding of the supply/demand picture in certain skill areas. -Selling the company employer value proposition and converting passive candidates - Working both independently and as part of wider virtual European Recruitment Team. You will be: - targeted on the number of accepted offers made each month (quantity and quality of pipeline) - required to provide insightful market intelligence to the recruiting teams to shape recruitment strategies Skills: The ideal candidate will have worked in an agency environment or will be someone who has worked in a Corporation as a Direct Recruiter with demonstrated success in a target driven environment. You will be able to demonstrate experience of using social media for recruitment purposes and have proven ability to source candidates directly using a variety of recruitment channels to market . Candidates will have also have good client relationship and organisational skills as well as being self motivated and able to network both within the business and with candidates. This role requires candidates to have excellent communication skills and will be based in Portsmouth - Hampshire. This role is to pay between £10 - £12.47 per hour depending upon experience. We will be implementing a success based awards scheme in Q2/Q3 . Adecco is an employment agency. Adecco is an equal opportunities employer. Job Type Contract Contract Length ongoing Start Date ASAP Contact Details

Job Title Loyalty Programme Manager Location Luton, Bedfordshire Job Number 104230936 Posted 20/02/2012 (17:36) Agency/Employer Adecco Group Solutions Description Our client, a leading automotive business based in Luton, require a Loyalty Programme Manager to join their team. A fantastic opportunity for anyone who has previously managed a finance loyalty programme. Basic Functions: * Working cross-functionally, the Programme Manager will bring to market the Vauxhall Customer Loyalty Programme. * Finalise commercials and vendor contracts * Monitor and adjust the programme after launch to ensure customer engagement and that re- purchase and Aftersales retention objectives are met. * Operate the programme within budget * Develop and launch subsequent phases to support the Company's vision of 'Best Automotive Company in UK' Primary Responsibilities: * Engage stakeholder team across Sales, Marketing & Aftersales, Purchasing and Finance * Finalise vendor deliverables and contracts * Finalise metrics * Develop launch plan, including media and PR plans * Develop Retailer engagement plan and training via the Vauxhall College * Ensure engagement of IT and Data Services, managing key milestones to support launch timing * Lead the stakeholder team to integrate supporting processes e.g. Driver's Centre, Retain * Manage the vendors to ensure performance against Service Level Agreements * Report progress monthly at Director/Board level * Continuously monitor the external marketplace to ensure competitiveness of the programme, and negotiate adjustments as required * Ensure compliance to annual budget, and develop new budgets within the annual Vauxhall budgeting process Ideally we are looking for a person who has the following skills: * Degree Qualified or equivalent * Experience in Vehicle and/or Aftersales Marketing * Operational/Field experience an advantage * Experience in managing external vendors an advantage * Understanding of Vauxhall's internal structure and processes You must have: * Excellent commercial skills, highly numerate * Strong leadership and negotiation skills. * Proven presentation and communication skills at Director level * Excellent project planning and organizational skills * Able to lead and motivate a stakeholder team in work group settings Job Type Contract Contract Length 12 months Start Date ASAP Contact Details

Job Title Senior Procurement officer Salary/rate £27000 - £30000/annum Location Taunton, Somerset Job Number 128204354 Posted 20/02/2012 (14:12) Agency/Employer Adecco Group Solutions Description The post holder will implement category sourcing strategies and establish / maintain value-adding relationships with suppliers, thereby ensuring availability of products / services in scope of responsibility while optimising total cost of ownership and quality of goods and services procured. They will need to work collaboratively and build relationships at all levels in order to influence and initiate change, and drive cross-functional working across the partners in order to meet their goals. They will need to establish/build relationships with key suppliers to ensure that service improvements are delivered, supply risks minimised and total costs managed. The job holder will be expected to establish/maintain an external network of supply chain professionals/academics to maintain awareness of best practices. The Strategic Procurement Services (SPS) function has the primary responsibility to manage all commercial aspects of non-pay third party spend for all partners. The Senior Procurement Manager will report either into the Head of Procurement Operations. The role is designed to provide effective and efficient support to Category Management and the partners in delivery of strategic Procurement services. Preferably educated to degree level. · Professionally qualified in a relevant area (e.g. CIPS) · Substantial procurement experience in either the private or public sector. · Track record in leading strategic sourcing teams and handling conflict effectively. · An ability to understand supply markets and how they operate · A track record of success in : Ø Contract development and Contract management within strategic and complex areas of spend Ø Supplier Relationship Management and Supplier Development · Contract negotiation and implementing purchase contracts and supply agreements · Use of e-procurement tools · An understanding of public sector compliance rules and able to provide advice on compliance options and risks of non-compliance · Involvement in and leading projects Adecco is an employment agency. Adecco is an equal opportunities employer. Job Type Permanent Contract Length Permanent Start Date ASAP Contact Details

Job Title Procurement Officer Salary/rate £22000 - £30000/annum Location Taunton, Somerset Job Number 128204349 Posted 17/02/2012 (12:34) Agency/Employer Adecco Group Solutions Description The post holder, under the direction of either the Category Manager or the Snr Procurement Manager will participate in and may lead in the implementation of category sourcing strategies and establish / maintain value-adding relationships with suppliers, thereby ensuring availability of products / services in scope of responsibility while optimising total cost of ownership and quality of goods and services procured. The Strategic Procurement Services (SPS) function has the primary responsibility to manage all commercial aspects of non-pay third party spend for all partners. The Procurement Officer will report into a Senior Procurement Manager. The role is designed to provide effective and efficient support to Category Management and the partners in delivery of strategic Procurement services. Knowledge Skills and Experience · Educated to 'A' level standard · Preferably working towards a professional qualification in a relevant area (e.g. CIPS) but not essential · Some procurement experience in either the private or public sector, but training will be given. · An ability to understand supply markets and how they operate, training will be given · Experience in and understanding of : Ø Contract development and Contract management Ø Supplier Relationship Management · Contract negotiation and implementing purchase contracts and supply agreements · Use of e-procurement and e-sourcing tools and SAP would be useful but training will be given. Adecco is an employment agency. Adecco is an equal opportunities employer. Job Type Permanent Contract Length Permanent Start Date ASAP Contact Details

Job Title Supply Chain Planner Salary/rate £23000 - £27000/annum Location Luton, Bedfordshire Job Number 104230608 Posted 16/02/2012 (17:37) Agency/Employer Adecco Group Solutions Description Our Client, Vauxhall Motors have an outstanding opportunity for an experienced, entrepreneurial, and forward thinking Supply Chain Planner. Working with a tight knit team, you will have excellent experience of working in a Materials Management/Supply Chain environment. The key responsibilities include but are not limited to the following: * Build, manage and own relationships with a diverse mix of worldwide suppliers to deliver optimal performance and adherence to commitments * To obtain, maintain and follow up on delivery commitments on a daily basis to improve customer satisfaction. * Daily production & monitoring of metrics. Manipulate & analyse data to drive corrective actions to conclusion * Produce and maintain accurate parts forecasts in all Opel/Vauxhall Distribution Centres to account for historical demand fluctuations and new part/product launches. * Identifying and solving problems within the whole supply chain - such as Warehousing, Hauliers and Purchasing across the business You should have the following: * Business related Degree or equivalent qualification * Experience within Materials Management/Supply Chain environment * Familiarisation and understanding of the complete supply chain (supplier to end customer) * Shown Initiative to identify and rectify supply chain deficiencies * Ability to build working business relationships * Presentations to leadership * Highly PC literate, Microsoft Office (Excel essential/Access desirable ) - to allow accurate maintenance of planning systems * European language advantageous * Full UK Driving license [Travel will be required] * Pro-active problem solver * Proven Performance improvements on individual and team KPI's to drive forward customer service * SAP/MLE experience - an advantage but not essential Adecco are an employment business. Adecco is an equal opportunities employer and welcomes applications from both men and women from all ethnic groups. This role is a permanent business need but will be employed via Adecco on an on-going contract of employment. Job Type Contract Contract Length N/A Start Date ASAP Contact Details

Job Title Service Desk Analyst Salary/rate £9.50/hour Location Farnborough, Hampshire Job Number 109178387 Posted 15/02/2012 (14:14) Agency/Employer Adecco Group Solutions Description Our client is looking for a Service Desk Analyst based in Farnborough on a 18 month contract. Candidates must hold a current, valid British passport & it is a condition of the role that all candidates - if successful - will then be subject to being security cleared by the MoD. Candidates will also be credit checked and references will need to be given. The Service Desk Analyst will assist with the following services as and when directed to do so by the Client: Responsibilities: ·Take calls from end-users; ·Raise System Incident Reports ·Liaise with the Support Team(s); ·Escalate any issues to the Service Desk Manager; ·Be flexible and knowledgeable in accepting and progressing all System Incident Reports ·Follow-up and update System Incident Reports, the end-user and the Support Team(s); ·Perform Asset Tracking; ·Undertake and complete tasks as required by the Service Desk Manager in a timely manner; ·Continually strive to improve technical ability and business knowledge; ·Use acquired knowledge/education to benefit all members of staff; ·Be familiar with all relevant business processes (including Call Handling); ·Be proactive in suggesting improvements to all areas of the Service Desk (including improved communications and efficiencies within procedures and workflow); ·Attend Client meetings as requested; ·Work within a flexible shift pattern; ·Hours of work: Early ShiftMon - Fri 08:00 - 17:00 (1hr lunch) Late Shift Mon - Fri 09:00 - 18:00 (1hr lunch). The ideal candidate will have a good telephone manner and preferably with call handling or customer service experience. *Adecco are an employment business *Adecco are an equal opportunity employer Job Type Contract Contract Length 18 months Start Date ASAP Contact Details

Job Title Sales Administrator Salary/rate £13000 - £22000/annum Location Bedfordshire Job Number 126235055 Posted 10/02/2012 (13:03) Agency/Employer Adecco Group Solutions Description Our client is currently looking to recruit a part time Sales Administrator to act as the first point of contact for customer enquiries and back office support in their busy team. Main duties to include; Responding to all enquiries from customers by phone, fax and email. Preparing quotes and order confirmations, if required contact customers for clarification. Dispatching final quotes and order confirmations to customers. Entering confirmed orders in internal systems. Ordering vehicles in internal systems. Working with field sales staff to confirm appointments and dispatch follow up information. Ensuring all price information is available and updated for quotations. Typing letters for appropriate mail outs to customers. Carrying out normal office duties such as photocopying, filing, collection and distribution of post, diary coordination on multiple systems. The successful candidate with be fully computer literate with an excellent telephone manner and communication skills. They will be a team player, confident and able to demonstrate a sense of urgency when handling customer enquiries. Part time hours are flexible but we would require the successful candidate to work a minimum of 24 hours across 3 days per week. Adecco is a recruitment agency. Adecco is an equal opportunities employer. Job Type Contract Contract Length 24 Months Start Date ASAP Contact Details

Job Title Component Test Tech Salary/rate £17000 - £28000/annum Location Bedford, Bedfordshire Job Number 104229762 Posted 10/02/2012 (12:07) Agency/Employer Adecco Group Solutions Description Due to a vacancy in our client's Component Test Lab a position for an Electrical/Mechanical Technician has arisen. The position will be a 40 hour, shift based role and the successful candidate will report to the Supervisor in CTL. Role and Responsibilities: Setting up of test rigs and customer test samples Maintenance of test equipment Manufacturing of rigs Test execution of observation Liaison with Engineers and customers as required Taking of Digital still pre and post test Downloading of Digital stills Prior Experience/Skills Required Strong electrical and mechanical skills in a test environment Fabrication skills including welding (mig and tig) Ability to work from procedures and drawings Excellent communication skills, both written and oral Computer literate Mechatronics experience would be an advantage Instrumentation Professional/Personal Qualifications Good planning, organising and interpersonal skills Motivated, self starter who can work with minimum supervision Capable of working within a team Methodical and flexible Adecco is an recruitment agency. Adecco is a equal opportunities employer. Job Type Contract Contract Length 12 months Start Date ASAP Contact Details

Job Title Quality Engineer Salary/rate £21000 - £36500/annum Location Bedfordshire Job Number 104228937 Posted 06/02/2012 (15:29) Agency/Employer Adecco Group Solutions Description Our client, a large Proving Ground in Bedfordshire, is currently looking for a Production Quality Engineer to join their busy Conversions department. Roles & Responsibilities to include; Inspection of key components. Liaising with Engineering/Suppliers for drawings ensuring critical features are noted. Raise packaging concerns where necessary. Solve quality related problems in the production environment. Conduct root cause analysis on vehicles. Provide data/reports. Train staff to prevent quality related issues. Act as supplier liaison for quality related problems. Raise and track concessions where required and own the process. Write procedures for quality related concerns and issues. Conduct end of line audits on a frequent basis. The successful candidate will hold a HNC in Engineering at a minimum and have prior experience working in a Quality related position. They will have excellent attention to detail as well as being flexible and able to work with their own initiative. Adecco is a recruitment agency. Adecco is an equal opportunities employer. Job Type Contract Contract Length 4 Years Start Date ASAP Contact Details

Job Title Senior IT Project Manager Location Luton, Bedfordshire Job Number 101333938 Posted 02/02/2012 (17:14) Agency/Employer Adecco Group Solutions Description Our client, a leading manufacturer based in Luton require an experienced, Senior IT Project Manager to join their team. This is a fast paced and challenging opportunity for an experienced IT Project Manager who is looking to develop their career in an ambitious business. The key responsibilities include but are not limited to the following: * Manage vendor to develop and implement ITIL projects and Best Practices with key 3rd party vendor(s) * Manage ITIL Performance Improvement Programme with 3rd party and report back on progress and timelines * Manage vendor to deliver quality documentation and deliverables in a project/programme environment * Manage IT SLAs and reporting with vendor(s) and the business * IT Lead for proposed CRM RFQ * Manage new IT development projects/enhancements with vendor * Manage IT budget with vendor(s) and identify cost saving opportunities * Work alongside business counterpart on all aspects of vendor management Responsibilities: * Responsible for engaging and influencing individuals at all levels within the vendor and O/V organisation, interfacing across all business levels in implementing ITIL processes. * Support price negotiations for the IT elements of all proposals provided by the vendor(s) to ensure the best possible prices for O/V * Manage IT portion of budget with BPO vendor(s) and identify potential IT cost reductions * Manage IT development projects with BPO vendor(s) relating to the CRM, BI and Lead management databases * Manage sustain processes with BPO vendor(s) * IT lead responsible for CRM RFQ process and any subsequent changes/transitions Skills and Experience: * Must have knowledge of industry best practices for ITIL, project management, software engineering and business processes * Excellent communication, leadership, facilitation, negotiation skills; solid interpersonal skills with the ability to work well with people at all levels * Pan-European Project and Change Management experience with the ability to manage multiple projects using a structured methodology to ensure timely deliverables e.g. Prince 2 * Must have CRM experience, and Automotive experience is advantageous * Must have experience of vendor management Adecco are an employment business. Adecco is an equal opportunities employer and welcomes applications from both men and women from all ethnic groups. This role is a permanent business need but will be employed via Adecco on an on-going contract of employment. Job Type Contract Contract Length On going Start Date ASAP Contact Details

Job Title Operations Administrator Location Swansea, Wales Job Number 126234173 Posted 02/02/2012 (14:40) Agency/Employer Adecco Group Solutions Description We are currently recruiting for a large blue chip client based in Swansea, who are seeking an experienced and effective Administrator who is able to work collaboratively resulting in a smooth running unit. The successful candidate will work in a small team of people and be responsible for the every day running of a busy department being the first point of contact for visitors and colleagues. Duties will include the upkeep of records, ordering of stationary, production of regular newsletters, equipment maintenance and supplies as well as PA support to the operational and resource managers. From liaising with colleagues to ensuring the tea and coffee supply is fully stocked, keeping internal information stores updated and being the first aider, you will be extremely busy with a varied role, but able to prioritise and cope with the varied demands on your time with a smile! The ideal candidate will have excellent communication skills, self discipline and motivation with a helpful and willing attitude and essentially; previous and proven Administration/PA experience. The successful candidate will be subject to security checking process. Job Type Permanent Contract Length N/A Start Date Contact Details

Job Title Digital Marketing Manager Location Luton, Bedfordshire Job Number 129156302 Posted 31/01/2012 (17:45) Agency/Employer Adecco Group Solutions Description Our client, a leading manufacturer based in Luton require an experienced, entrepreneurial, and forward thinking digital marketing specialist to join their team. This is a fast paced and challenging opportunity for an experienced Digital Marketing professional who is looking to develop their career in an ambitious business. The key responsibilities include but are not limited to the following: * Working with Website Manager on all digital projects * This will include collaboratively working to ensure the website/microsites are up to date * Manage the natural and paid search marketing activity * Working on key optimisation and lead generation projects * Developing presentations for senior management * Ensure all websites are up to date at all times * Work with agencies to ensure all processes and updates run smoothly * Manage the natural search performance of the website * Manage the paid search activity * Manage all lead generation initiatives on (url removed) * Manage all content updates/innovation initiatives on the website * Weekly status meetings with agencies You should have the following: * Graduate calibre with 3 years commercial/marketing experience * Some understanding of digital marketing (websites, search etc) * Experience of external agency management preferred * Ability to work with multiple internal stakeholders including GME * Significant budget management skills * Presentations to Executives Adecco are an employment business. Adecco are an equal opportunity employer. Job Type Contract Contract Length Ongoing Start Date ASAP Contact Details

Job Title Recruitment Consultant Salary/rate £10.00 - £12.47/hour Location Portsmouth, Hampshire Job Number 123218710 Posted 31/01/2012 (11:03) Agency/Employer Adecco Group Solutions Description Are you a Recruitment Consultant or Internal Direct Recruiter that is up for the challenge of Sourcing first class candidates for one of the world's most notable blue chip companies? Working as a Direct Sourcer within the UK market, your role will be to build a candidate pipeline of experienced hires by sourcing passive candidates through various external channels such as Linked In and internal CRM systems. Your day to day role will include: - Responsibility for understanding the external experienced hiring requirements of the business units and seeking to source sufficient quality candidates for open vacancies in a timely manner. - Building strong relationships with the internal Recruitment Client Managers and the Hiring Managers in the business. - Liaising with Hiring Managers to ensure you have a detailed understanding of the job requirements, the business area which has the open vacancy and the context of the recruitment need - Providing market intelligence back to the Recruitment Client Managers to aid further understanding of the supply/demand picture in certain skill areas. -Selling the company employer value proposition and converting passive candidates - Working both independently and as part of wider virtual European Recruitment Team. You will be: - targeted on the number of accepted offers made each month (quantity and quality of pipeline) - required to provide insightful market intelligence to the recruiting teams to shape recruitment strategies Skills: The ideal candidate will have worked in an agency environment or will be someone who has worked in a Corporation as a Direct Recruiter with demonstrated success in a target driven environment. You will be able to demonstrate experience of using social media for recruitment purposes and have proven ability to source candidates directly using a variety of recruitment channels to market . Candidates will have also have good client relationship and organisational skills as well as being self motivated and able to network both within the business and with candidates. This role requires candidates to have excellent communication skills and will be based in Portsmouth - Hampshire. This role is to pay between £10 - £12.47 per hour depending upon experience. We will be implementing a success based awards scheme in Q2/Q3 . Adecco is an employment agency. Adecco is an equal opportunities employer. Job Type Contract Contract Length ongoing Start Date ASAP Contact Details

Job Title Human Resourcer Salary/rate £11.00 - £12.47/hour Location Portsmouth, Hampshire Job Number 123218709 Posted 31/01/2012 (10:48) Agency/Employer Adecco Group Solutions Description Our Blue Chip company are recruiting for a UK Direct Sourcer, to work on a new project in North Harbour. This is a ongoing contract with Adecco working 37 hour a week paying between £11.00 to £12.47 per hour. Role The Role * The Direct Sourcer will work in a small team responsible for understanding the external experienced hiring requirements of the Business and seek to source sufficient quality candidates for open vacancies in a timely manner. * You will build strong relationships with the HR Recruiters and the Hiring Leads/Managers in the business. * Liaise with hiring managers to ensure you have a detailed understanding of the job requirements, the business area which has the vacancy and the context of the recruitment need IE what is driving the recruitment. * Will be targeted on the number of offers made each month. * Required to attend assessment centres from time to time * The Direct Sourcer will be required to provide market intelligence back into the HR Recruitment team to further understanding of the supply/demand picture in certain skill sets. Skills * Someone who has worked in an agency environment or who has worked in a corporation doing a similar role. * Experience of using social media for recruitment purposes * Ability to source candidates directly using a variety of recruitment channels to market * Client relationship skills * Organisational skills - IE used to maintaining management information to report/show progress * Communication and networking skills * Tenacious * Self-motivated, self-starter * Used to working to targets * Ability to sell the company employer value proposition, converting passive candidates where possible. * Must be mobile and willing to travel to meet hiring managers. Adecco is an employment agency. Adecco is an equal opportunities employer. Job Type Contract Contract Length ongoing Start Date ASAP Contact Details

Job Title Service Desk Administrator Salary/rate £9.00 - £9.50/annum Location Farnborough, Hampshire Job Number 113576204 Posted 30/01/2012 (14:39) Agency/Employer Adecco Group Solutions Description Our client is looking for a Service Desk Administrator to join their existing team in offices based in Farnborough. Candidates must hold a current, valid British passport & it is a condition of the role that all candidates - if successful - will then be subject to being security cleared by the MoD. Candidates will also be credit checked and references will need to be given. The ideal candidate will have a good telephone manner and preferably with call handling and customer service experience. Responsibilities: * Manage call handling and Incident Records to meet all contracted service levels. * First point of contact for customer calls. * Take ownership of incident records. * Maintain contact with the customer until conclusion of issue, provide satisfactory solutions/workarounds, or reassignment of the Incident Record. * Demonstrate initiative in unknown situations. * Escalate any issues. * Be proactive in suggesting improvements to all areas of the Service Desk. * Continually strive to improve technical ability and business knowledge. * Undertake and complete tasks as required in a timely manner. * Be familiar with all relevant business processes - including Incident Management, Service Requests and Problem Management. * Be flexible and knowledgeable in accepting and progressing all Incidents regardless of the service and category. * Be quality conscious with excellent attention to detail * Proficient in use of MS Word and Excel *Adecco are an employment business *Adecco are an equal opportunity employer Job Type Contract Contract Length Ongoing Start Date ASAP Contact Details

Job Title Sales Administrator Salary/rate £13000 - £22000/annum Location Bedfordshire Job Number 126233703 Posted 30/01/2012 (11:20) Agency/Employer Adecco Group Solutions Description Our client is currently looking to recruit a Sales Administrator to act as the first point of contact for customer enquiries and back office support in their busy team. Main duties to include; Responding to all enquiries from customers by phone, fax and email. Preparing quotes and order confirmations, if required contact customers for clarification. Dispatching final quotes and order confirmations to customers. Entering confirmed orders in internal systems. Ordering vehicles in internal systems. Working with field sales staff to confirm appointments and dispatch follow up information. Ensuring all price information is available and updated for quotations. Typing letters for appropriate mail outs to customers. Carrying out normal office duties such as photocopying, filing, collection and distribution of post, diary coordination on multiple systems. The successful candidate with be fully computer literate with an excellent telephone manner and communication skills. They will be a team player, confident and able to demonstrate a sense of urgency when handling customer enquiries. Adecco is a recruitment agency. Adecco is an equal opportunities employer. Job Type Contract Contract Length 24 Months Start Date ASAP Contact Details

Job Title Service Desk Administrator Salary/rate £9.00 - £9.50/annum Location Farnborough, Hampshire Job Number 113575645 Posted 27/01/2012 (12:34) Agency/Employer Adecco Group Solutions Description Our client is looking for a Service Desk Administrator to join their existing team in offices based in Farnborough. Candidates must hold a current, valid British passport & it is a condition of the role that all candidates - if successful - will then be subject to being security cleared by the MoD. Candidates will also be credit checked and references will need to be given. The ideal candidate will have a good telephone manner and preferably with call handling and customer service experience. Responsibilities: * Manage call handling and Incident Records to meet all contracted service levels. * First point of contact for customer calls. * Take ownership of incident records. * Maintain contact with the customer until conclusion of issue, provide satisfactory solutions/workarounds, or reassignment of the Incident Record. * Demonstrate initiative in unknown situations. * Escalate any issues. * Be proactive in suggesting improvements to all areas of the Service Desk. * Continually strive to improve technical ability and business knowledge. * Undertake and complete tasks as required in a timely manner. * Be familiar with all relevant business processes - including Incident Management, Service Requests and Problem Management. * Be flexible and knowledgeable in accepting and progressing all Incidents regardless of the service and category. * Be quality conscious with excellent attention to detail * Proficient in use of MS Word and Excel Job Type Contract Contract Length Ongoing Start Date ASAP Contact Details

18 jobs from Adecco Group Solutions

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