Suite B, Woodburn House , Aberdeen , Aberdeenshire , AB10 1RD |
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| Job Title |
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Telesales Executives |
| Salary/rate |
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£15000 - £18000/annum Holidays, Uncapped Bonus, Parking, |
| Location |
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Aberdeen, Scotland |
| Job Number |
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118455381 |
| Posted |
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25/05/2012 (11:35) |
| Agency/Employer |
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Adecco Group UK & Ireland |
Description
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Adecco are looking to source Telesales Executives for an expanding Telecommunications Company based in the Aberdeen area.
Role;
You will provide complete voice and data solutions for the brand leader in telecommunications to local small and medium sized businesses. Selling to existing clients as well as growing your customer base, therefore must be passionate about delivering daily sales.
Personal Specification;
Ideally experienced in a sales background but not essential as full training will be provided.
Package;
Competitive basic salary and uncapped commission as well as fantastic career prospects.
Adecco are an equal's opportunity employer.
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Permanent |
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N/A |
| Start Date |
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ASAP |
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| Job Title |
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HGV Mechanic |
| Salary/rate |
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£25000 - £30000/annum Holidays, Pension, Health Care |
| Location |
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Aberdeen, Scotland |
| Job Number |
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104241524 |
| Posted |
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16/05/2012 (15:41) |
| Agency/Employer |
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Adecco Group UK & Ireland |
| Description
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Adecco are looking to source HGV Mechanics for premises in the South and North side of Aberdeen.
Reporting to the Workshop Manager or their deputies, your duties will include;
-Service and maintain vehicles
-Carry out repairs
-Ensure company equipment and premises are kept to a high standard
-Comply to company Health and Safety policies
Experience
-Working experience of HGV vehicles or agricultural equipment is advantageous
-City and Guild qualification is advantageous.
Adecco are an equals opportunity employer.
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Permanent |
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N/A |
| Start Date |
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ASAP |
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| Job Title |
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Customer Service Advisor |
| Salary/rate |
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£12000 - £14000/annum Holidays |
| Location |
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Aberdeen, Scotland |
| Job Number |
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109182562 |
| Posted |
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16/05/2012 (15:02) |
| Agency/Employer |
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Adecco Group UK & Ireland |
| Description
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Adecco are looking to source a Customer Service Advisor for a Building Society in the centre of Aberdeen
MAIN PURPOSE OF JOB
*Ensure a high level of customer service at all times by providing an efficient and accurate counter service to all customers.
*Ensure sufficient leads and sales are generated in respect of mortgage and investment, also to refer leads for regulated investment products and sell general insurance in line with personal objectives and targets.
*Ensure effective administration in all areas and be fully compliant with Society audit requirements.
KEY ACCOUNTABILITIES SALES
*Achieve personal targets by generating sufficient quality referrals for both regulated, non-regulated products, and lending opportunities in line with Performance Management Objectives.
*Ensure that all customers who could be suitable to receive financial advice, or requesting information on regulated products and mortgages, are referred to the relevant experienced or authorised staff using the Sales Process. Make appointments where necessary.
*Make regular outbound calls, including during evening sessions, to increase sales opportunities.
*Follow and use the Society's Sales Process effectively including the use of the Customer Enquiry Form.
*Identify and convert cross-selling opportunities.
*If nominated achieve and maintain Capital Growth Account/ insurance accreditation through the Training & Competency Programme.
*Maintain awareness of whiteboard and points available for each business area, including attending daily 'Roles and Goals' meetings.
*Maintain knowledge of Leeds Financial Services products.
*Promote and raise the profile of Leeds Building Society internally and externally, approaching prospective new customers outside of the branch environment, as required.
CUSTOMER SERVICE
*Provide accurate advice to customers that enquire about traditional non-regulated products within compliance regulations.
*Answer telephone calls and take appropriate action, in line with the Society's Customer Service standards.
*Deal effectively with initial mortgage enquiries (up to and including mortgage interviewing, if qualified).
*Be aware of and achieve the Society benchmark on the Mystery Shop.
*Ensure customers are advised in line with the 6 TCF principles.
OPERATIONAL STANDARDS
*Ensure there is accurate till management at all times so that cash/cheques balance and money banked when required.
*Ensure that the Society's security requirements with regards to till management are adhered to.
*Ensure that the administration for mortgage applications and investments and other general branch administration is completed in line with Society's service standards.
*Ensure branch audit, security and cash management requirements are adhered to.
*Prepare and produce letters/memos when required.
*Carry out any other tasks or duties as required and instructed by your line manager.
*All Society employees are required to pay due regard to the interests of its customers and treat them fairly.
*Perform within the parameters of the Society Values.
*Ensure sensitive and confidential data is managed appropriately at all times, encrypted and password protected as directed by policies.
*Fully aware of and conforms with all IT and information security policies and procedures.
RELATIONSHIPS
INTERNAL
Branch colleagues, Regional Sales Manager, Branch Managers, Head Office Departments, members of Leeds Financial Services.
EXTERNAL
Members & Customers, Aviva and Professional Connections, Mortgage Force, FSA, Local Businesses, Credit Sussie, Solicitors and Small Introducers.
RESPONSIBILITIES FOR RESOURCES FINANCIAL/HUMAN/PHYSICAL
*Cash holdings.
*Security of branch and documentation.
*Confidential Society customer data.
Adecco are an equals opportunity employer
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Permanent |
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N/A |
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ASAP |
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| Job Title |
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Administrator |
| Salary/rate |
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£16000 - £18000/annum |
| Location |
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Inverness, Highlands & Islands |
| Job Number |
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126244102 |
| Posted |
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10/05/2012 (14:25) |
| Agency/Employer |
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Adecco Group UK & Ireland |
| Description
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Adecco are looking to source an experienced administrator with SAGE for a commercial based company in the Inverness Area.
Adecco are an equal opportunities employer.
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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ASAP |
| Contact Details |
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| Job Title |
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Administrator |
| Salary/rate |
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£16000 - £18000/annum |
| Location |
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Aberdeen, Scotland |
| Job Number |
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126244058 |
| Posted |
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10/05/2012 (12:07) |
| Agency/Employer |
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Adecco Group UK & Ireland |
| Description
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Adecco are looking to source an experienced administrator with SAGE for a commercial based company in the Inverness Area.
Adecco are an equal opportunities employer.
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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ASAP |
| Contact Details |
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| Job Title |
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Service Centre Supervisor |
| Salary/rate |
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£24000 - £26000/annum Holidays |
| Location |
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Aberdeen, Scotland |
| Job Number |
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109181886 |
| Posted |
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02/05/2012 (15:00) |
| Agency/Employer |
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Adecco Group UK & Ireland |
| Description
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Adecco are looking to source a Service Centre Supervisor in the Aberdeen Area
Key Responsibilities:
Responsible for the management of Branch personal and associated paperwork
Responsible for ensuring monthly AOP financial plans are met by utilization of workforce and business development
Responsible for monitoring with WIP report daily and taking appropriate actions ( including liaison with the customer) to allow them timely invoice production, ensuring Papers in Progress is kept to a minimum
Responsible for developing and providing Service estimates and quotations for all retail service order, ensuring all operational KPI targets are monitored and met: RECT, Labour utilization, QuickserviceNPS, accounts receivables issues and supplier queries
Responsible for enforcing Corporate HSE initiatives and adherence
Responsible for opening and closing of all Service Orders including full administration of Warranty/Claim resolution.
Responsible for administration of supplier purchase order invoice
Responsible for maintaining an accurate listing of all Technicians tooling
Responsible for driving continuous improvement in local technical and operational capability through ongoing training and development
Responsible for creating a 'great place to work' environment and foster personnel development initiatives
Experience:
Strong interpersonal and communication skills
Knowledge of Service processes and procedures
Proved track record with experience of working collaboratively with persons at all levels of the Organisation and other sites and cultures
Proven track record of confident decision making
Proven and demonstrable knowledge of Microsoft Office (Word/Excel/PowerPoint/Visio)
Exposure to the Purchasing function and process
An understanding of Coaching and Influencing
Adecco are an equal opportunities employer
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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ASAP |
| Contact Details |
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| Job Title |
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Service Centre Supervisor |
| Salary/rate |
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£24000 - £26000/annum Holidays |
| Location |
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Aberdeen, Scotland |
| Job Number |
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109181885 |
| Posted |
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02/05/2012 (14:52) |
| Agency/Employer |
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Adecco Group UK & Ireland |
| Description
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Adecco are looking to source a Service Centre Supervisor in the Aberdeen Area
Key Responsibilities:
Responsible for the management of Branch personal and associated paperwork
Responsible for ensuring monthly AOP financial plans are met by utilization of workforce and business development
Responsible for monitoring with WIP report daily and taking appropriate actions ( including liaison with the customer) to allow them timely invoice production, ensuring Papers in Progress is kept to a minimum
Responsible for developing and providing Service estimates and quotations for all retail service order, ensuring all operational KPI targets are monitored and met: RECT, Labour utilization, QuickserviceNPS, accounts receivables issues and supplier queries
Responsible for enforcing Corporate HSE initiatives and adherence
Responsible for opening and closing of all Service Orders including full administration of Warranty/Claim resolution.
Responsible for administration of supplier purchase order invoice
Responsible for maintaining an accurate listing of all Technicians tooling
Responsible for driving continuous improvement in local technical and operational capability through ongoing training and development
Responsible for creating a 'great place to work' environment and foster personnel development initiatives
Experience:
Strong interpersonal and communication skills
Knowledge of Service processes and procedures
Proved track record with experience of working collaboratively with persons at all levels of the Organisation and other sites and cultures
Proven track record of confident decision making
Proven and demonstrable knowledge of Microsoft Office (Word/Excel/PowerPoint/Visio)
Exposure to the Purchasing function and process
An understanding of Coaching and Influencing
Adecco are an equal opportunities employer
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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ASAP |
| Contact Details |
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| Job Title |
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Subsea Project Engineer |
| Salary/rate |
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£300 - £500/day |
| Location |
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Aberdeen, Scotland |
| Job Number |
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107781824 |
| Posted |
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02/05/2012 (10:07) |
| Agency/Employer |
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Adecco Group UK & Ireland |
| Description
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Adecco are looking to Source Subsea Project Engineers for our rapidly expanding client in the Aberdeen area.
We require candidates with knowledge of IRM, Diving & ROV. Someone who is willing to progress within the company and be willing to travel offshore at points depending on the needs of the project.
*Provision of clear reports and evaluation
*Involved in onsite assistance in implementation phase
*Assist in personnel management
*Ensuring projects are completed in scheduled time
Adecco are an equal opportunities employer.
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Contract |
| Contract Length |
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ongoing |
| Start Date |
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asap |
| Contact Details |
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| Job Title |
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Direct Sales Consultant |
| Salary/rate |
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£14000 - £20000/annum Health Care, Holidays |
| Location |
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Aberdeen, Scotland |
| Job Number |
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118451085 |
| Posted |
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01/05/2012 (15:21) |
| Agency/Employer |
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Adecco Group UK & Ireland |
| Description
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Adecco are looking for a Direct Sales Consultant for a Multimedia provider.
Principle Responsibilities
Knock on customers' doors, engage them in conversation & sell the benefits of the products & services.
Ensure that individual monthly targets are met through your field activity by converting appointments & presentations into actual sales.
Achieve this by:
Using careful questioning to identify customers' requirements.
Recognising service enhancement opportunities for all Virgin products & taking appropriate steps to increase revenue through identifying up-sell & cross-sell opportunities.
Handling objections from customers, turn the sale around & influence the customer to buy the product & services.
Making follow-up calls to customers
Assisting existing customers with queries either directly or by sign-posting them to sources of
assistance such as customer services, online help tools
Adhere to all policies and procedures, ensuring a quality outcome by:
Meeting legal requirements such as data protection, OFCOM complaint handling processes
Adhering to the Company procedures at all times,
Completing customer paperwork
To take full ownership for maximising own performance service levels, by:
Seeking to exceed monthly targets at all times.
Monitoring own performance statistics & taking action where necessary to achieve targets and KPIs.
Reporting daily sales activity to your Field Sales Manager.
Taking part in regular coaching, training sessions & 1:1 development meetings to develop & maintain own performance.
Keeping up-to-date with product & competitor knowledge using a broad range of information including daily e-mail alerts & briefings, checking the intranet, keeping up-to-date with pricing information & offers.
To contribute to improved team performance by:
Taking an active part in team activities, for example, attending daily team briefings & weekly meetings, sharing knowledge, & working towards team targets & competitions.
Continually seeking ways of improving service to customers by ongoing review of processes & procedures.
Taking part in one-off projects
Timely reporting of any significant business risks or identified fraudulent activity.
You may also be asked to undertake additional duties as directed by your Regional Sales Manager.
Critical Skills and Experience
Essential
A desire to work in a target driven sales environment.
Basic computer skills.
Basic numeracy
Good standard of written English
A full clean driving licence.
Willing to work flexible and, where required, extra hours as required, by the job and agreed with the Regional Sales Manager.
Willing to work anywhere in your specific area as required - the role is Field based & mainly outdoors / in customers homes.
Excellent communication skills, with the ability to gain trust & build rapport very quickly with potential customers.
Adecco are an equal opportunities employer
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Permanent |
| Contract Length |
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N/A |
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ASAP |
| Contact Details |
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| Job Title |
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Operations Manager |
| Salary/rate |
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£45000 - £55000/annum |
| Location |
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Aberdeen, Scotland |
| Job Number |
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101344255 |
| Posted |
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01/05/2012 (14:45) |
| Agency/Employer |
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Adecco Group UK & Ireland |
| Description
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Adecco are looking to source an operations Manager for an Investment compant in the Aberdeen area
Main Functions and Key Responsibilities
Main and key liaison role with IFDS (and other TPAs as required) in terms of day to day relationship management and to represent Aberdeen on appropriate TPA or industry User Groups
Ensure full and comprehensive oversight of TPAs including KPI monitoring, on-going regular testing and production of compliance reporting
Ensure in-house complaint management and escalated client issues are replied to and resolved as quickly as possible
Review and oversee key system and regulatory changes via our TPAs
Complete Issue management control on all aspects of TPA work and ensure quality of service by our providers
Ensure full support for CF10a function and all aspects of client money
Develop and build a wide range of knowledge both in terms of the UK Funds Industry and the
Aberdeen UK open ended fund ranges and closed end wrapped products
Keeping abreast of regulatory and industry developments pertaining to Unit Trust Company
Assist the Head of Investor Services EMEA in all aspects of operational and regulatory change which impacts UK
Working on Group wide projects or specific changes and projects which impact UK
To lead and support continuous improvement in key business and/or management activities covering procedures, future planning, business continuity
Customer Service
To ensure the highest possible level of customer service via our TPAs
To ensure the highest possible level of customer service on escalated queries and complaint management
Ensure liaison with TPAs on key Aberdeen issues to ensure our clients receive the correct message
Ensure all staff are appropriately trained and have the requisite skills to ensure a overall quality service
Compliance
To understand and ensure the Investor Services UK department operates within the regulatory framework and compliance rules both internally and at our TPAs
Management
Manage the Complaints/escalation team and UK team responsible for oversight of TPAs. Managers of these teams will report directly into this role
Minimum requirements
Self starter with good experience and knowledge of the UK funds industry
Organised, good attention to detail and self-motivated
Good communication skills and ability to communicate with staff at all levels
Ability to work in a team, adhere to tight deadlines, develop and maintain relationships
Experience within UK Funds Industry & within T & C regime
Adecco are an equal oppertunities employer
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Permanent |
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N/A |
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ASAP |
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CNC Machinist |
| Salary/rate |
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£30000 - £40000/annum |
| Location |
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Aberdeen, Scotland |
| Job Number |
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107749858 |
| Posted |
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01/05/2012 (13:55) |
| Agency/Employer |
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Adecco Group UK & Ireland |
| Description
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Adecco are looking to source CNC Machinists & Manual Turners for a large Oil & Gas company in the Dyce area of Aberdeen
Position Purpose Statement
Manufacture Oil Tool components to drawing specification or specific instructions while ensuring Safety / Housekeeping and Quality procedures are followed. Contributes fully & provides support & coaching within a team based environment.
Education
School Certifications or equivalent
Experience
Ability to manufacture a variety piece parts using a number of machine tools & programming languages
Proven track record in previous roles that exceeded expectations.
Experience working in a workshop environment
Knowledge
Ability to read & interpret documents such as engineering blueprints, safety instructions and procedure manuals
Ability to operate & use PC's with experience of using manufacturing systems, SAP & MS Office applications
Excellent understanding of the responsibilities of housekeeping & safety processes for self & others, displaying an active interest & vigilance in the safety of others, such that the holder can identify, prevent, discuss & rectify hazardous situations.
Read & comprehend instructions, correspondence, & memos.
Apply concepts of trigonometry & math to machine operations
Skills
Competent in the setting & operation of the majority of conventional &/or CNC Lathes / CNC Mills.
Capable of programming components on machine controls (Fanuc; Mazatrol)
Ability to coach & train others within a manufacturing environment
Ability to recognise, solve & implement required changes for machining related problems.
Ability to work in a team and use own initiative skilled in the use of Microsoft Office packages, including e-mail
Organisational skills
Communication skills
Principal Accountability's / Duties / Responsibilities
Ability to operate & handle materials & tools in safe manner, adhering to safety procedures at all times providing guidance to others.
Program, Set up & operate of a wide variety of special purpose & conventional CNC & Semi NC machine tools in the production of metallic components to specification.
Reads & interprets engineering blueprints, sketches, drawings, manuals, specifications, to determine dimensions & tolerances of the finished work piece, sequence of operations tooling programming & setup requirements.
Liaise with supervision on non-conformance & suggesting resolution activities.
Provides support, coaching and mentoring to others in the team based environment, contributing fully to team development & participation.
Adheres to & promotes Housekeeping requirements, Safety Processes & Risk assessments & maintains a safe & clean working environment throughout the facility.
Assist the training new team members.
Special projects as assigned.
IT Requirements for the Position
Skills of use of SAP would be beneficial
Please apply with an updated CV.
Adecco are an equal opportunities employer
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Permanent |
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N/A |
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ASAP |
| Contact Details |
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| Job Title |
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Field Service Technician |
| Salary/rate |
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£26500 - £32500/annum |
| Location |
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Aberdeen, Scotland |
| Job Number |
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107781351 |
| Posted |
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01/05/2012 (11:56) |
| Agency/Employer |
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Adecco Group UK & Ireland |
| Description
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Adecco are looking to source a Field Service Technician for the Aberdeen area.
The Role;
Installation, repair and maintenance off-site and as and when required in our Workshops, of diesel engines and other products distributed by CEC. The ability to work with minimal supervision
Key Responsibilities;
Flexible approach to shift-working as 24/7 coverage may be required (including night-working).
Completes repairs within target times and without rework following all published procedures and policies.
Ability to accurately carry out fault diagnostics based on Customer/CSA's description of the problem.
Accurate and timely completion of Service Documentation, meeting Minimum Claims Documentation Requirements (MCDR)
Highlight 'upsell' opportunities to the Customer and ensure that any 'rejected' opportunities are evident on the Service Worksheet before Customer signature
Correct, timely and accurate submission of Timesheets/Service Worksheets
When required, disseminate knowledge and experience to other Service personnel
Maintain personal health and safety
Experience Required
Proven and related experience of diagnosing and repairing of engines
Mechanical / Electrical experience
Offshore experience (ideally)
Electrical Theory and Troubleshooting
Welding
Light and Heavy Truck Maintenance
Apply with an up to date CV and current remediation package.
Adecco are an equals opportunity company
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Permanent |
| Contract Length |
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N/A |
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ASAP |
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| Job Title |
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Business Development Manager |
| Salary/rate |
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£30000 - £45000/annum |
| Location |
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Aberdeen, Scotland |
| Job Number |
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118451038 |
| Posted |
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01/05/2012 (11:54) |
| Agency/Employer |
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Adecco Group UK & Ireland |
| Description
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Adecco are looking to source a Business Development Manager for an logistics Company in the Aberdeen area.
Main Duties:
Generate new business from existing clients
Generate new business from new clients
Develop a strategy to target new clients
Promote & develop products
Build a relationship with key strategic supplies
Prepare tenders: technical and commercial
Replay to quotations to customers and offices
Attend relevant networking events
Please apply with an updated CV
Adecco are an equal opportunities employer
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Permanent |
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N/A |
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ASAP |
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