 |
| Job Title |
|
Member Services Representative |
| Salary/rate |
|
£15000 - £16000/annum 21 days holiday rising to 26days |
| Location |
|
Harpenden, Hertfordshire |
| Job Number |
|
101346906 |
| Posted |
|
22/05/2012 (17:33) |
| Agency/Employer |
|
Head Start Recruitment |
Description
|
|
Member Services Representative
Principal Duties
Administration:
• Provide a fast and efficient processing service at all times.
• Act as sales and administrative support to the Member Services Supervisor and Head of Operations.
• Provide administration and processing support for the Society’s ‘Online Services’ system.
• Process members ‘Faster Payments’ and ‘CHAPS’ through HSBC.net.
• General duties, including answering the telephone in a quick, efficient and polite manner, post, word processing and filing.
Customer Service:
• Deal promptly and efficiently with investment enquiries.
• Back Office Cashiering. This will include processing investment and mortgage related cheque transactions, checking and making up of passbooks, using a computer, preparation of cheques and customer credits for banking and daily post and work from the diary.
Other Duties:
• Attend training courses and meetings and ensure that you are familiar with any legislative changes.
• Operate within mandate limits and be responsible for any keys in your possession and adhere to security and confidentiality requirements.
• Any other duties within reason as directed by the Member Services Representative, Head of Operations, or in their absence, the Chief Executive.
Skill Requirements
• Good levels of numeracy and literacy
• Basic knowledge of Microsoft Word, Outlook and internet
• Excellent face to face and telephone customer service skills
Experience Requirements
• Retail banking or Financial Services background would be beneficial but is not essential
• Minimum 2 years in an administration/customer service role
Competencies
• Clear Communication - The ability to persuade or convince others to a way of thinking and to gain acceptance. It involves communicating clearly, confidently using rational arguments, negotiating to achieve an acceptable outcome.
• Adaptability – The ability to respond positively to changing circumstances and work effectively with a variety of tasks, situations or individuals. It involves identifying the need to change, as well as being able to facilitate change.
• Commercial Awareness – Proactively seeks commercial information by maintaining an awareness of what is happening in the organisation and financial services.
• Customer Focus – The ability and willingness to understand and meet the needs of both the internal and external customers in order to build and maintain relationships. It means constantly striving to deliver excellent service, balancing the business’ needs with the needs of the customer.
• Drive to Succeed – Consistently drives for high performance for self and team, taking initiatives to achieve results. Is persistent in utilising personal energy to attain goals, both individually and for the society as a whole.
• Team Working – The ability and desire to work co-operatively with others, either as part of own team or
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| Job Type |
|
Permanent |
| Contract Length |
|
permanent |
| Start Date |
|
ASAP |
| Contact Details |
|
 |
|
|
|
|
|
| Job Title |
|
Branch Cashier |
| Salary/rate |
|
£15500 - £16500/annum |
| Location |
|
Harpenden, Hertfordshire |
| Job Number |
|
109182755 |
| Posted |
|
21/05/2012 (17:11) |
| Agency/Employer |
|
Head Start Recruitment |
| Description
|
|
Principal Duties
To promote the Society's wide range of services.
Deal promptly and efficiently with investment enquiries.
Cashiering. This will include processing investment and mortgage related cash and cheque transactions, checking and making up of passbooks, using a computer, preparation of cheques and customer credits for banking and daily post and work from the diary.
Provide a fast and efficient processing service at all times
Act as sales and administrative support to the Chief Cashier and Head of Operations
Other duties will include:
Attend Training courses and meetings and ensure familiarity with any legislative changes
Operate within mandate limits and be responsible for any keys. adhere to security and confidentiality requirements.
Skills Required
Good level of numeracy and literacy
Basic knowledge of Word, Outlook and Internet
Good customer service skills face to face and on the telephone
Experience
Retail banking or Financial Services background would be beneficial but it is not essential.
Good Team Player with the ability and desire to work co-operatively with others, in order to achieve a shared goal.
2 in 4 Saturdays 8.45am - 12.15pm paid @ £50.85 per Saturday
21 days holiday rising to 26 days plus Bank Holidays.
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| Job Type |
|
Permanent |
| Contract Length |
|
permanent |
| Start Date |
|
immediate |
| Contact Details |
|
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|
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| Job Title |
|
Accounts Assistant |
| Salary/rate |
|
£18000 - £20000/annum |
| Location |
|
St. Albans, South East |
| Job Number |
|
127274289 |
| Posted |
|
21/05/2012 (16:50) |
| Agency/Employer |
|
Head Start Recruitment |
| Description
|
|
Accounts Assistant needed to work in this busy department based in Park Street, St. Albans.
Extensive knowledge of Sage Line 50 . Bespoke package for costings used for which training will be given.
Additional responsibilities will be Credit Control, so good telephone manner essential, plus general office admin
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| Job Type |
|
Permanent |
| Contract Length |
|
permanent |
| Start Date |
|
Immediate |
| Contact Details |
|
|
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|
|
| Job Title |
|
Purchasing Manager |
| Salary/rate |
|
£25000 - £28000/annum |
| Location |
|
Watford, Hertfordshire |
| Job Number |
|
120261205 |
| Posted |
|
18/05/2012 (13:45) |
| Agency/Employer |
|
Head Start Recruitment |
| Description
|
|
Introduction
A well established small family firm based in Watford entering its 35th anniversary year. It is an independent health supplements supplier which has continued to increase its UK and European customer base throughout 2011, and the start of 2012 is showing similar promise. The company is adding further approved suppliers from China and a number of new and exciting products, while staff numbers have doubled in the health supplements department. It also continues to operate a long-standing electronics department.
Against this background, the firm wishes to appoint a Purchasing Manager to take responsibility for the purchasing of its’ Health Food Supplements (HFS) from China, reporting to the Financial Director.
Key Tasks:
· Negotiate Price & Delivery Time for HFS enquiries via China office.
· Collate Orders for minimum freight costs, etc
· Oversee all orders from date of order to clearance & delivery in UK
· Ensure all documentation provided by supplier is correct, including COA versus Specification
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| Job Type |
|
Permanent |
| Contract Length |
|
permanent |
| Start Date |
|
immediate |
| Contact Details |
|
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|
|
| Job Title |
|
Finance manager |
| Salary/rate |
|
£30000/annum |
| Location |
|
Watford, Hertfordshire |
| Job Number |
|
110139671 |
| Posted |
|
18/05/2012 (13:33) |
| Agency/Employer |
|
Head Start Recruitment |
| Description
|
|
Role: Finance Manager
Report to: Finance Director
Staff: Part Time Clerical Assistant
A well established small family firm based in Watford entering its 35th anniversary year. It is an independent health supplements supplier which has continued to increase its UK and European customer base throughout 2011, and the start of 2012 is showing similar promise. The company is adding further approved suppliers from China and a number of new and exciting products, while staff numbers have doubled in the health supplements department. It also continues to operate a long-standing electronics department.
Against this background, the firm wishes to appoint a Finance Manager to take responsibility for the financial well being of the firm, reporting to the Financial Director.
Key Tasks:
Financial Reporting to the Finance Director on the Financial Performance of Firm
· Produce Monthly Profit and Loss Account and Balance Sheets · Update cash flow forecast · Raise and post journals · Maintain accounting analyses (e.g. Accruals, VAT, assets etc) · Reconcile Control Accounts · Review all accounts · At month end prepare and discuss draft performance with Finance Director · At week end produce, discuss and distribute Gross Profit report · Highlight and discuss areas of concern with Finance Director Budget Preparation · Annual draft budget preparation and monthly monitoring
· Monitor available balances. Purchase Ledger · Enter Foreign Invoices · Authorise Payment via BACs and Foreign Payments · Make Duty Deferment Account Balance Payments on Request Credit Insurance · Approve New Customers Maintain Office Accounting System Accounts
· Post Payments/Receipts · Reconcile · Resolve anomalies Maintain Invoice Discounting Facility
· Prepare and forward Notification Reports · Reconcile HTC/Bank Facility Ledgers Due Diligence: Carry out due diligence procedures as requested VAT · Prepare and submit VAT returns · Prepare and submit EC Sales returns
· Continuously review all accounts and accounting procedures
· Review Sales & Purchase Ledger Accounts · D/P Docs · Check end of month stock check · Salaries · Account Review/Audit · Liaise with Accounts Package Support Co Other Duties and Responsibilities
· Carry out any other reasonable duties as outlined by Finance Director. · Ensure that duties of Clerical Assistant are delivered to the required standard and are completed appropriately in any absence from the office. · Ensure appropriate business and salary confidentiality is maintained · Salary on offer is in the region of £30,000
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| Job Type |
|
Permanent |
| Contract Length |
|
ppermanent |
| Start Date |
|
immediate |
| Contact Details |
|
|
|
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|
|
| Job Title |
|
Sales Executive |
| Salary/rate |
|
£30000/annum plus commission and company car |
| Location |
|
St. Albans, Hertfordshire |
| Job Number |
|
127274083 |
| Posted |
|
18/05/2012 (11:54) |
| Agency/Employer |
|
Head Start Recruitment |
| Description
|
|
Our client is expanding again, this time to bring its products to the construction industry. We are looking for a sales person that can lead the charge into this exciting area.
The successful candidate will need
1) At least 3 years’ experience of selling to the buildings industry
2) An individual that has good communicative and literary skills.
3) The ability to create a fast and clear path to opportunities.
4) And is happy to work both in a team and independently.
This role may suit someone who has worked as a sub-contractor therefore familiar with the buildings industry.
The role comes with a full package including base salary of £30,000+ pa , car expense and generous bonuses scheme.
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| Job Type |
|
Permanent |
| Contract Length |
|
permanent |
| Start Date |
|
immediate |
| Contact Details |
|
|
|
|
|
|
|
| Job Title |
|
Account Manager |
| Salary/rate |
|
£14000 - £18000/annum |
| Location |
|
Redbourn, Hertfordshire |
| Job Number |
|
125144255 |
| Posted |
|
15/05/2012 (17:11) |
| Agency/Employer |
|
Head Start Recruitment |
| Description
|
|
Customer Experience - Account Manager
Key Objective
Establish relationships with both customers & dealers building loyalty &
maintaining company churn level to below 1 %.
Personal qualities required for this position include:
° Always being a positive, enthusiastic and smiling team member.
° Must be hardworking & reliable.
° Ability to work towards team & company objectives
° Desire to use own initiative i.e. a proactive attitude.
° Striving to improve personal skills through actively getting involved with other areas
within the organisation.
° Always looking for solutions to problems.
Skills required for this position:
° Experience in Account Management and/or Customer Service.
° Computer literacy with knowledge of Microsoft Office Word and Excel
° Excellent communication skills
Roles & Responsibilities
• Responsible for a base of 300 - 800 customers, retaining their business, improving
loyalty and revenue by understanding what new solutions the customer needs.
• Never losing a customer without a fight - Doing what ever it takes!
• To handling both incoming and outgoing customer service calls
o Incoming calls are to be assessed or resolved before assigning a follow up.
o Outgoing calls to be performed on a pro-active project basis
• Periodic Rate reviews
• Understanding & pre-empting the threat from competitors
• Developing a good product knowledge in order to educate customers in clients
services. e.g. Mobiles, Line rental, Broadband
• Handling General Billing queries
• Using company reporting mechanisms to highlight and identify potential customer issues
• Handling customer and dealer feedback and complaints both on the phone and in writing
• Responsible for fault diagnosis, follow up and resolution
• Dealer support and responding to their queries
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| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
immediate |
| Contact Details |
|
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|
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| Job Title |
|
Insurance Sales Person |
| Salary/rate |
|
£20000 - £25000/annum |
| Location |
|
St Albans, Hertfordshire |
| Job Number |
|
101344386 |
| Posted |
|
02/05/2012 (11:02) |
| Agency/Employer |
|
Head Start Recruitment |
| Description
|
|
Our client is a leading insurance company based in St Albans. They are looking for a career focused team member to join this busy office.
You will be responsible for all aspects of the insurance process from lead generation to quotations and closing the sale as well as after care.
They deal with Motor/Home/travel/Breakdown and other insurances.
The right person will:
• Be looking for a long term career within insurance (This company promote from within)
• Insurance experience is preferred however if not then a financial background would be considered
• Be presentable and smart in appearance
• Have excellent communication skills both face to face and over the telephone
• Be a great team player
You will be expected to study for a “Certificate in Insurance”
This will include Saturday working.
Excellent opportunity for someone who wants to progress in a company.
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| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
|
| Contact Details |
|
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