In just four decades, The Danwood Group has become the largest independent document solutions provider and is the largest independent supplier of office printing equipment, consumables and associated management services in Europe. We are currently recruiting for an experienced Service Desk Analyst to work within the Group’s IT Department based at Jesson House, Witham St Hughs. Reporting to the Head of IT Service Delivery, the role is to providehigh quality 1st line support to internal customers ranging from field engineers to Main Board Directors. Main responsibilities of the post will include: • Providing remote technical support to remote laptop/desktop computer users • The accurate and timely logging of all requests on the Service Desk system • Escalation of support calls to other support groups where necessary • Initial setup of IT equipment including desktop & laptop PCs, Windows Mobile, Blackberry and Apple mobile devices • Application installation and configuration • Desktop / laptop repairs and rebuilds • Software and hardware asset management • Routine maintenance and administration of Active Directory (user account provision, security & distribution group management etc) The successful candidate will have: • Experience of working in an ITIL based Service Desk supporting remote workers • Excellent knowledge of Windows XP/7, Office 2007/2010 including Outlook in an Exchange 2003 environment • Good knowledge of Windows Mobile, Blackberry and Apple IOS operating systems and applications • Experience of remote support software and remote software installations • Excellent communication skills (both verbal and written) and be able to interact with staff of all levels • The ability to work effectively and enthusiastically on your own and as part of a small team Benefits and how to apply: Benefits of working for this dynamic and successful company include 23 days holiday plus bank holidays, childcare vouchers, and company pension. Please send a CV with a covering email / letter, including your salary details to our email address quoted on our company website. Postal applications to: F.A.O Recruitment, The Danwood Group Ltd, Head Office, Harrisson Place, Lincoln, LN6 3DG Committed to equal opportunities No agencies please

In just four decades, Danwood has become the largest independent supplier of office printing equipment, consumables and associated management services in Europe. We are currently recruiting for an experienced Infrastructure Support Engineer to work within the Group’s IT Department based at Jesson House, Witham St Hughs. Reporting to the Infrastructure Support Manager, the post holder will be required to provide high quality technical support on the internal systems and services supporting the company’s business operations. Main responsibilities of the post will include: • Provision of remote and on-site technical support for all aspects of the company’s IT infrastructure • Carrying out routine and ad-hoc administration and maintenance of IT, network and telecoms systems • Creation/maintenance of system documentation in accordance with industry accepted best practise • Contributing to the continual improvement of the company’s IT policies and strategies • Provide technical advice to business units and participate in IT infrastructure related projects The successful candidate will ideally have: • MCSA level knowledge of MS Windows Server (2003–2012) including Active Directory / Group Policy management and administration • Experience of managing and maintaining VMware ESX and or vSphere Enterprise hypervisors • Experience of managing and maintaining SAN storage technologies (ideally HP Lefthand products) • Experience of managing and maintaining MS LOB applications including MS Exchange (2003-2010), MS SQL (2005-2012), MS SharePoint (2007-2010), MS Dynamics CRM (4.0–2011) • Experience of managing and maintaining an IT infrastructure using MS SCCM 2012 • Experience of maintaining telephony systems (ideally gained on the Mitel/InterTel platform) • Excellent communication skills (both verbal and written) and be able to interact with staff of all levels • The ability to work effectively and enthusiastically on your own and as part of a small team Benefits and how to apply: Benefits of working for this dynamic and successful company include 23 days holiday plus bank holidays, childcare vouchers, and company pension. Please send a CV with a covering email / letter, including your salary details to our email address quoted on our company website. Postal applications to: F.A.O Recruitment, The Danwood Group Ltd, Head Office, Harrisson Place, Lincoln, LN6 3DG Committed to equal opportunities No agencies please

Are you an experienced photocopier engineer looking for a new challenging career? If you have a proven technical background, electronic knowledge and great customer service skills; then the following role may be for you. The Danwood Group is currently embarking on an exciting period of change and we are looking to recruit experienced Service Engineers, to work in Cheshire, Merseyside and Lancashire covering Manchester, Liverpool and Stockton and the surrounding areas. These are exciting and varied field based roles. You will be working with a wide range of machines, interacting with our customers and using the latest hand-held technology to plan, clear calls and order parts. The main responsibilities for this role include: • Repairing and servicing equipment in a professional manner, ensuring customer excellence • Achieving a high first time fix rate and a low recall percentage • Implementing all appropriate modifications and keeping up to date with technical bulletins • Following servicing schedules and highlighting problem machines To succeed as a Service Engineer, you must be: • Ideally an experienced photocopier engineer, however transferable skills will be considered • Technically skilled, with a strong electronic and mechanical background • Able to provide first class customer service skills, demonstrating tact, diplomacy and empathy with customers • A self motivated, proactive and dedicated individual • Disciplined with a methodical approach to work • A full UK driving licence holder We recognise that well maintained equipment is an integral part of our customers business and likewise we appreciate that our field engineers are the foundation of our structure. We will provide bespoke training, to give you all the skills you need out in the field, to provide a first class service to our customers. Benefits and how to apply: Benefits of working for this dynamic and successful company include 23 days holiday plus bank holidays, childcare vouchers, and company pension scheme. Additional benefits with this position include a company car / allowance, Laptop, PDA device and performance bonuses. Please submit your CV and covering email, including your current salary details to our email address quoted on the Danwood Website. Please feel free to call us on 01522 834533 for any further information. Committed to equal opportunities No agencies please