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Workplace Law Career Network

Contact	Neil
Telephone	01223 431075
Email	neil.mcdiarmid@workplacelaw.net
Website
Address	110 Hills Road, Cambridge, Cambridge, CB2 1LQ
Description
Workplace Law Network is a leading professional services firm specialising in the recruitment of personnel in the specialist areas of facilities management, health and safety, and human resources. The firm provides permanent recruitment and interim management solutions for employers. Part of Workplace Law Group, it draws on a wide range of resources to offer enhanced support to candidates and clients. Candidates have access to CIPD-accredited training and updated information through the award-winning Workplace Law Network service. Enhanced services for clients include psychometric testing, assessment centres, and advice on employment law, including fair recruitment, TUPE and restructuring and redundancy support. WPL Recruitment provides national coverage, operating from offices in Cambridge and London.

Job Title		Facilities Helpdesk Team Leader
Salary/rate		Ł25000 - Ł30000/annum
Location		London
Job Number		124132547
Posted		16/05/2012 (14:49)
Agency/Employer		Workplace Law Career Network
Description		Workplace Law Career Network are currently working on behalf of a nationwide FM contractor with a focus on soft services seeking to recruit an experienced Helpdesk Supervisor. The role will be based out of the head office and the successful applicant will work closely with the Helpdesk Manager to manage the central support function for all internal and external customers in the pursuit of maintaining key performance indicators and service level agreements. A knowledge of computer aided facilities management (CAFM) is essential as you will be expected to help champion the existing systems and promote their use and development within the company. Responsible for 3 Helpdesk Administrators you will supervise the team to the successful task delivery of: • Customer contact / helpdesk response • Reactive & planned work order management • Work allocation to managers and suppliers • Contract set up • Sub contractor set up • Recruitment administration • Supplier ordering - consumables, equipment etc. • Report data and production Knowledge, skills and experience • Supervisory experience in a similar, customer facing role within a business services environment. • Understanding of Call Centre Technology (CAFM & Telephony). • Proven people management skills. • Customer service / complaint handling experience. • Management of processes from end to end to ensure that all performance targets are achieved and exceeded. • Progress and resolve helpdesk related issues to ensure the smooth running of all processes. • Excellent cross-functional internal communication will be required regularly to resolve queries and improve processes.
Job Type		Permanent
Contract Length		N/A
Start Date
Contact Details