| Job Title |
|
Service Desk Team Lead |
| Salary/rate |
|
£200 - £250/day Negotiable |
| Location |
|
Norwich, Norfolk |
| Job Number |
|
113604955 |
| Posted |
|
23/05/2012 (12:46) |
| Agency/Employer |
|
Capital Strategy Associates |
Description
|
|
My client, a large, successful and exciting infrastructure support services company based in Norfolk, East Anglia, have an immediate opportunity for a Service Desk Team Leader to join their organisation.
This is a contract opportunity for 6 months with opportunity for permanent thereafter, if wanted.
The contract rate is £200-250 per day and the permanent salary is £28,000 P/A with flexibility.
The Team Leader will have responsibility for overseeing a team of 4 support personnel comprising of 1st and 2nd line engineers supporting the technical infrastructure for the company.
It is essential the successful Team Leader has Problem Management knowledge and experience therefore ITIL qualification would be a distinct advantage.
Problem Management experience will include the activities required to diagnose the root cause of Incident Management and to determine the resolution to those problems. It will ensure that the resolution is implemented through the appropriate control procedures.
Role Responsibilities will include;
- Team Leader for 4 Service Desk Analysts
- Completing incident and problem management tasks including logging, tracking and investigation of service incidents
- Assisting in promoting the overall improvement in the support of business process
- Initiating, completing, monitoring and recording business processes
Skills and experience desired in order to be successful include;
- MSSQL 2005/2008
- MS Windows Server 2003/2008, MS SBS 2003, XP, Office Professional, Windows Networks
- Application support experience
- ITIL environment knowledge and experience
- Cisco and /or Virtualisation experience a distinct advantage
- Experience of operations in accordance with agreed SLAs
Please reply with updated resumes in the first instance highlighting your availability and rate/slary expectation along with relative experience
|
| Job Type |
|
Contract |
| Contract Length |
|
6 months |
| Start Date |
|
|
| Contact Details |
|
 |
|
|
|
|
| Job Title |
|
Service Desk Team Leader |
| Salary/rate |
|
£28000 - £30000/annum Negotiable |
| Location |
|
Norwich, Norfolk |
| Job Number |
|
113604953 |
| Posted |
|
23/05/2012 (12:43) |
| Agency/Employer |
|
Capital Strategy Associates |
| Description
|
|
My client, a large, successful and exciting infrastructure support services company based in Norfolk, East Anglia, have an immediate opportunity for a Service Desk Team Leader to join their organisation.
This is a contract opportunity for 6 months with opportunity for permanent thereafter, if wanted.
The contract rate is £200-250 per day and the permanent salary is £28,000 P/A with flexibility.
The Team Leader will have responsibility for overseeing a team of 4 support personnel comprising of 1st and 2nd line engineers supporting the technical infrastructure for the company.
It is essential the successful Team Leader has Problem Management knowledge and experience therefore ITIL qualification would be a distinct advantage.
Problem Management experience will include the activities required to diagnose the root cause of Incident Management and to determine the resolution to those problems. It will ensure that the resolution is implemented through the appropriate control procedures.
Role Responsibilities will include;
- Team Leader for 4 Service Desk Analysts
- Completing incident and problem management tasks including logging, tracking and investigation of service incidents
- Assisting in promoting the overall improvement in the support of business process
- Initiating, completing, monitoring and recording business processes
Skills and experience desired in order to be successful include;
- MSSQL 2005/2008
- MS Windows Server 2003/2008, MS SBS 2003, XP, Office Professional, Windows Networks
- Application support experience
- ITIL environment knowledge and experience
- Cisco and /or Virtualisation experience a distinct advantage
- Experience of operations in accordance with agreed SLAs
Please reply with updated resumes in the first instance highlighting your availability and rate/slary expectation along with relative experience
|
| Job Type |
|
Permanent |
| Contract Length |
|
n/a |
| Start Date |
|
|
| Contact Details |
|
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|
|
|
|
| Job Title |
|
Junior Business and IT Consultant |
| Salary/rate |
|
£20000/annum + 10% performance related bonus |
| Location |
|
Norwich, Norfolk |
| Job Number |
|
113602127 |
| Posted |
|
11/05/2012 (15:01) |
| Agency/Employer |
|
Capital Strategy Associates |
| Description
|
|
My client, an ambitious and rapidly expanding IT Consultancy based in Norwich, have an immediate requirement to bring on a Junior / Graduate Business and IT Consultant.
This is a permanent position with a £20,000 basic salary + 10% performance related bonus.
My client delivers operational management and consulting assignments to medium to large businesses to respond effectively to rapid growth, new business acquisition or business issues.
Role Overview:
The Junior Consultant's role is a key position in the growth of the organisation and will directly contribute to the development and growth of the company. The role is designed to develop a skilled business consultant who can confidently deliver client assignments across a range of Industry sectors. The Junior Consultant will initially support Directors to develop the business, meet training and development targets and deliver supervised client assignments. After this initial 6 – 9 month training and development period, the Consultant will have;
• a good understanding of all aspects of running a business
• experience of supporting delivery of assignments in a number of industry sectors
• will be ready to develop and running client assignments
Key responsibilities include:
Sales and Marketing
• Own the company web-site including liaising with and managing web builders and designers
• Work with directors and Marketing agency to develop a Marketing Strategy for the business including the development and management of marketing collateral including presentations, case studies and other materials.
• Manage social media for the Company.
• Manage the company Customer Relationship Management (CRM) system ensuring it is kept up to date to support sales, marketing and business development.
• Support marketing and sales meetings and events with diary and event management for the company and partners
• Coordinate document and proposal writing
• Deliver marketing presentations
Administration
• Act as company knowledge manager, manage company information, document libraries and templates
• Liaise with and support company accountant, book-keeper and lawyer
• Support recruitment activities
• Support client contracting
Client assignments
• Develop your own professional style and represent client at all times with professionalism
• Work under supervision of directors to deliver client assignments
• Deliver a high standard of work
• Develop reflective, learning-focused working practises
• Develop commercial awareness
Training and development
• Work with directors to develop a targeted and bonus related training and development plan
• Achieve targets
• Identify and address training needs with support from Directors
In order to be suitable you are required to have;
Primary Degree in Business and / or IT in Business
Prince II Foundation (Desirable)
ITIL Foundation (Desirable)
Experience (2-3 years) in a commercial environment ideally business consulting and/or IT
• Positive attitude
• Capable of developing mature working relationships
• Hardworking and output focused
• Learning and development focused
• Professional, mature attitude
• Reflective of their work and practice and focused on improvement and professional development
• Considerate and respectful ( Consulting is a people business first )
This role will suit an ambitious and motivated individual with a focused mind to achieve excellence in business consultancy.
Please send updated resumes in the first instance highlighting your availability and relevant skills and experience as sought.
|
| Job Type |
|
Permanent |
| Contract Length |
|
n/a |
| Start Date |
|
|
| Contact Details |
|
|
|
|
|
|
| Job Title |
|
Project Manager |
| Salary/rate |
|
£350 - £400/day Negotiable |
| Location |
|
East Anglia |
| Job Number |
|
113602094 |
| Posted |
|
11/05/2012 (13:04) |
| Agency/Employer |
|
Capital Strategy Associates |
| Description
|
|
My client, a complex and exciting organisation, based in East Anglia, have an immediate requirement for a Project Manager to join their organisation.
The role is a contract opportunity for 4 months with a flexible pay rate of £350-400 per day.
The Project Manager will oversee the implementation of a Service Management System. The system used is Support Works. It is the ITIL compliant upgrade that is being implemented and this is the desired experience candidates must have.
The Project Manager will report into the Director of Operations and have responsibility for managing the implementation / upgrade working with a team of configurators.
Experience sought:
• Project Management
• Service Management System implementation / upgrade
• ITIL certified compliance – Service Request, Incident, Problem, Major Incident and Change
• Prince 2 certified – a distinct advantage
• Understanding of change management processes within IT
• SLA experience – meeting and adhering to
• Contract negotiation skills
• Commercial acumen
It is imperative the successful candidate has excellent interpersonal and communication skills as they will be involved with various senior level meetings. The successful candidate should be professional and a team player.
This is an immediate opportunity and successful candidates will progress to interview this week with a view to starting immediately / ASAP.
Please reply with updated resumes in the first instance highlighting your availability, rate expectation and relevant skills and experiences as sought.
|
| Job Type |
|
Contract |
| Contract Length |
|
4 months |
| Start Date |
|
ASAP |
| Contact Details |
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