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Sixt

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Sixt rent a car is an international provider of high-quality mobility solutions. We have locations in over 80 countries worldwide. The wide range of products and the quality of our services give the Sixt company and its subsidiaries a unique market position. Sixt rent a car is Europe's largest independently owned car rental company.

Sixt stands for innovative products and a high standard of service and quality.

Sixt UK have branches in London, Manchester and Edinburgh where we are looking to recruit professional, confident, innovative, ambitious individuals who are prepared to go the extra mile. In addition, have excellent customer service skills and a positive attitude. In return, we offer a competitive salary, an opportunity to develop and progress within the company as the company expands in UK. Sixt UK is a very fast paced environment with a fantastic team who are lively and supportive.

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Sixt Kenning Ltd
Job Title
Salary/Rate
£16000 - £18500/annum (depending on skills & experience)  
Location
Chesterfield, Derbyshire 
Posted
 
Agency/Employer
Sixt Kenning Ltd
DescriptionRegister your CV

For our busy Contact Centre in the Reservations Team, Chesterfield, we are looking to recruit a permanent position for a : Sales Supervisor Salary from £16,000.00 to £18,500.00 (depending on skills & experience) + Bonus. Your Job - Main Tasks & Responsibilities: To provide an excellent & professional standard of customer service, in all contact situations, to a wide range of customers in the UK & internationally. Management & performance drive in generating & converting sales for the Contact Centre(CC) teams. Respond promptly to (live/urgent) customer inquiries/complaints/escalations exercising first contact resolutions via all forms of communication channels, including online social media forums, web/live chat, correctly, confidently & professionally at all times. Managing the performance of the CC / Reservations department to effectively: Handle all forms of bookings for vehicle hire(s) in a busy/high volume call centre environment. Convert enquiries into sales bookings, to generate sale leads & practice business awareness. Handle/respond to any live/reservations enquiries or complaints correctly & efficiently by practicing first contact resolutions (FCR) via all forms of communication channels, correctly, confidently & professionally at all times. Be disciplined in 2 or more areas of the business, 1 of which must be the Reservations/Sales & willingness or experience in CS, so able to cross over & provide cover where necessary. Mentor & train new Starters & colleagues in your field, to a high competency level from start to finish of a training plan & where required. Project to improve the CC‘¦s Service level agreements & overall customer experience with Sixt. Regular compliance & management of adherence to procedures & work quality monitoring e.g. telephone test calls, call recordings, correspondence checking & statistical analysis for improvement & reporting purposes, including the calculation of applicable bonus schemes. Assessment & calculation of bonuses, with regular audit & review of bonus schemes. Liaising effectively with internal departments/colleagues & third parties across the UK & internationally, to ensure we are delivering best practices & to promote a consistent high standard of customer services. Staff management - carrying out job chats, probations, return to work interviews, 1 to 1's, feedback sessions, appraisals, training presentations, coaching, HR procedures, recruitment & reviews. Effectively managing staff time keeping & attendance levels, planning staffing levels, sufficient work cover throughout the year, shift rota‘¦s & maintaining a clean, safe & healthy working environment at all times. Management duties ‘V Compiling, producing, updating daily/weekly/monthly/annual data, statistics, forecasting & reports using various programme software/Excel for analysis & planning. To deliver a high quality standard performance, meeting Service Level Agreements, targets, KPI's/Key Work Objectives in accordance to best practices & procedures. Awareness of competitors & our current market position to implement & drive business for the Sixt brand. Attend & positively contribute & participate in team & management meetings to review team/ department performance, targets, practices, procedures & to implement changes for improvement. Pro-actively assist & support the CC Management team with flexible cover where required, this includes for our Customer Services (CS) & Sales Support teams. Carrying out any administrative tasks & adherence to housekeeping duties, company‘¦s policies & procedures & the Staff Handbook to ensure compliance & consistent best practices across the company. Willing & able to travel within the UK & internationally where required. Working Pattern: 40 hours per week on a 7-day shift rotation, covering the Business opening hours Mondays to Sundays 7am to 8pm-these times may vary according to business need throughout the year. Flexibility is required, to work evenings, weekends & bank/public holidays, when necessary. Your Qualities & Skills: 1-2 years strong supervisory or management experience, preferably in a high volume call centre or Sales/customer services focused environment. Ability to work across & learn different departments areas of work & be disciplined in at least 2 areas of the business, 1 of which must be Reservations/Sales. A positive, enthusiastic & conscientious professional, with a driven attitude to effectively Communicate across all levels & with a variety of parties, to deliver results, learn & improve themselves & their team. Excellent people/interpersonal skills across all levels of a company, a positive, enthusiastic conscientious professional, with a driven attitude to effectively communicate across all levels & with a variety of parties, to feedback & make improvements effectively. Ability to work well on their own initiative & as part of a team efficiently, productively & accurately. Has high quality standards of attention to detail, quick resolution & sound decision making skills to resolve fast & high volumes of work under tight deadlines/pressure. A highly committed, flexible, hardworking, self-disciplined & motivated, pro-active person with the ability to drive themselves & others around them. Demonstrable/proven experience in change & resource management. Excellent English verbal communication skills, with strong experience of dealing with a wide variety of customers & queries in a high-pressured telephone environment, on a daily basis. Excellent English written communication skills & experience of writing e-mails/letters, dealing with a variety of complaints & difficult escalations on a daily basis. Excellent organisation & time management skills for your own & your teams work, with the ability to deliver & meet high standards of quality & departments deadlines & targets. Must possess excellent numerical, data & statistical producing experience & skills results driven. Must possess excellent negotiating, problem solving, research/investigatory, reasoning & intellect skills, with the ability to make sound decisions independently & handle escalations confidently. Strong Leadership presence, qualities & skills, takes accountability & responsibility of decisions & has the ability to develop, inspire, support & train others to progress to their full potential. Strong commitment & focus to delivering a world-class customer service to customers. Proven staff/team management & training experience within a department & as part of a large team. Experience or willingness to deal with social media or web/live chat enquiries. Ability to travel as & when required within the UK or internationally Experience of managing project work from start to finish. You are computer literate with excellent keyboard skills & strong working practice of using E-mail, Word, Excel (spreadsheets, formulas, pivot tables etc) & PowerPoint, to produce correspondence, projects or reports. Please state if you are fluent in any other languages (aside from English). Please send a covering letter (or e-mail) with an updated CV (Word or PDF format). Your covering letter should be no more than 1 page of an A4 sheet of paper & needs to include your reasons for applying for & your demonstrable/proven suitability to the role described above. As we are anticipating a high number of applications, if you do not hear from us within the next 6 weeks from the date of this advert, please assume that you have not been successful on this occasion. However, please do not let this deter you from applying for other positions at Sixt in the future, thank you. The Closing Date for applications is Wednesday 22nd October 2014.

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Job Type
Permanent 
Start Date
ASAP 
Job Reference
Jemma 
Job ID
201555540 
Contact Details
 
Sixt Kenning Ltd
Job Title
Salary/Rate
£19000 - £25000/annum (depending on skills & experience)  
Location
Chesterfield, Derbyshire 
Posted
 
Agency/Employer
Sixt Kenning Ltd
DescriptionRegister your CV

For our busy Contact Centre, Chesterfield, we are looking to recruit a Permanent: Reservations Manager Salary from £19,000.00 to £25,000.00 (depending on skills & experience) + Bonus Your Job - Main Tasks & Responsibilities:  To provide an excellent & professional standard of customer service, in all contact situations, to a wide range of customers in the UK & internationally.  Management & performance drive in generating & converting sales for the Contact Centre (CC) teams.  Respond promptly to (live/urgent) customer inquiries/complaints/escalations exercising first contact resolutions via all forms of communication channels, including online social media forums, web/live chat, correctly, confidently & professionally at all times.  Managing the performance of the CC / Reservations department to effectively:  Handle all forms of bookings for vehicle hire(s) in a busy/high volume call centre environment.  Convert enquiries into sales bookings, to generate sale leads & practice business awareness.  Handle/respond to any live/reservations enquiries or complaints correctly & efficiently by practicing first contact resolutions (FCR) via all forms of communication channels, correctly, confidently & professionally at all times.  Be disciplined in 2 or more areas of the business, 1 of which must be the Reservations/Sales & willingness or experience in CS, so able to cross over & provide cover where necessary.  Mentor & train new Starters & colleagues in your field, to a high competency level from start to finish of a training plan & where required.  Project management/specific work targeted at implementing high level strategic change & improvements instigated by yourself or delegated by your /Manager(s).  Regular compliance & management of adherence to procedures & work quality monitoring e.g. telephone test calls, call recordings, correspondence checking & statistical analysis for improvement & reporting purposes, including the calculation of applicable bonus schemes.  Assessment & calculation of bonuses, with regular audit & review of bonus schemes targets & criteria’s.  Liaising effectively with internal departments/colleagues & third parties across the UK & internationally, to ensure we are delivering best practices & to promote a consistent high standard of customer services.  Staff management - carrying out job chats, probations, return to work interviews, 1 to 1's, feedback sessions, appraisals, training presentations, coaching, (HR) discipline & grievance procedures, recruitment & reviews.  Effectively managing staff time keeping & attendance levels, planning staffing levels, sufficient work cover throughout the year, shift rota’s & maintaining a clean, safe & healthy working environment at all times.  Management duties – Compiling, producing, updating daily/weekly/monthly/annual data, statistics, forecasting & reports using various programme software/Excel for analysis & strategic planning.  To deliver a high quality standard performance, meeting Service Level Agreements, targets, KPI's/Key Work Objectives in accordance to best practices & procedures.  Always be aware of our competitors & our current market position to initiate, implement & drive innovative action plans to raise awareness of the Sixt brand & increase business.  Attend & positively contribute & participate in team & management meetings to review team/ department performance, targets, practices, procedures & to implement changes for improvement.  Pro-actively assist & support the CC Management team with flexible cover where required, this includes for our Customer Services (CS) & Sales Support teams.  Carrying out any administrative tasks & adherence to housekeeping duties, company’s policies & procedures & the Staff Handbook to ensure compliance & consistent best practices across the company.  Consistent practice to improve the Service level agreements & overall customer experience with Sixt.  Willing & able to travel within the UK & internationally where required.  Working Pattern: 40 hours per week on a 7-day shift rotation, covering the Business opening hours Mondays to Sundays 7am to 8pm-these times may vary according to business need throughout the year. Flexibility is required, to work evenings, weekends & bank/public holidays, when necessary. Your Qualities & Skills:  2 to 3 years strong management experience, preferably in a high volume call centre sales or customer services focused environment.  Ability to work across & learn different departments areas of work & be disciplined in at least 2 areas of the business, 1 of which must be Reservations/Sales.  A positive, enthusiastic & conscientious professional, with a driven attitude to effectively communicate across all levels & with a variety of parties, to deliver results, learn & improve themselves & their team.  Excellent people/interpersonal skills across all levels of a company – a positive, enthusiastic conscientious professional, with a driven attitude to effectively communicate across all levels & with a variety of parties, to feedback & make improvements effectively.  Ability to work well on their own initiative & as part of a team efficiently, productively & accurately.  Has high quality standards of attention to detail, quick resolution & sound decision making skills to resolve fast & high volumes of work under tight deadlines/pressure.  A highly committed, flexible, hardworking, self-disciplined & motivated, pro-active person with the ability to drive themselves & others around them.  Demonstrable/proven experience in change & resource management.  Excellent English verbal communication skills, with strong experience of dealing with a wide variety of customers & queries in a high-pressured telephone environment, on a daily basis.  Excellent English written communication skills & experience of writing e-mails/letters, dealing with a variety of complaints & difficult escalations on a daily basis.  Excellent organisation & time management skills for your own & your teams work, with the ability to deliver & meet high standards of quality & departments deadlines & targets.  Must possess excellent numerical, data & statistical producing experience & skills – results driven.  Must possess excellent negotiating, problem solving, research/investigatory, reasoning & intellect skills, with the ability to make sound decisions independently & handle escalations confidently – quality driven.  Strong Leadership presence, qualities & skills, takes accountability & responsibility of decisions & has the ability to develop, inspire, support & train others to progress to their full potential.  Strong commitment & focus to delivering a world-class customer service to customers.  Proven staff/team management & training experience within a department & as part of a large team.  Experience or willingness to deal with social media or web/live chat enquiries.  Ability to travel as & when required within the UK or internationally  Experience of managing high level project work from start to finish.  You are computer literate with excellent keyboard skills & strong working practice of using E-mail, Word, Excel (spreadsheets, formulas, pivot tables etc) & PowerPoint, to produce correspondence, projects or reports.  Please state if you are fluent in any other languages (aside from English). Applicants: Please send a covering letter (or e-mail) with an updated CV (Word or PDF format). Your covering letter should be no more than 1 page of an A4 sheet of paper & needs to include your reasons for applying for & your demonstrable/proven suitability to the role described above As we are anticipating a high number of applications, if you do not hear from us within the next 6 weeks from the date of this advert, please assume that you have not been successful on this occasion. However, please do not let this deter you from applying for other positions at Sixt in the future, thank you. The Closing Date for applications is Wednesday 22nd October 2014.

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Job Type
Permanent 
Start Date
ASAP 
Job Reference
Jemma 
Job ID
201555416 
Contact Details
 
Sixt Kenning Ltd
Job Title
Salary/Rate
£13520 - £15500/annum (depending on skills & experience) 
Location
Chesterfield, Derbyshire 
Posted
 
Agency/Employer
Sixt Kenning Ltd
DescriptionRegister your CV

For our busy Contact Centre, Sales Support Team, Chesterfield: Sales Support Agent Permanent / 1 Year Contract (with the possibility of it becoming permanent) Salary starting from £13,520.00 - £15,500.00 (depending on skills & experience) Your Job - Main Tasks & Responsibilities:  To provide an excellent & professional standard of Customer Service (CS), in all contact situations, to a wide range of customers in the UK & internationally, via all forms of communications at all times.  To handle/respond to customer enquiries/complaints correctly, confidentially & efficiently by practicing first contact resolution (FCR) & objectively gathering, investigating, analysing & evaluating all relevant information fairly & impartially, to make reasonable sound decisions to resolve matters.  To deliver an efficient performance to a high quality standard, within Service Level Agreements, targets, KPI's/Key Work Objectives & best practices & procedures.  Carrying out all & key administration & other office tasks & duties that support the wider Sales team e.g. Business Development Managers, to allow them to focus on selling effectively:  Inputting data on internal programmes/systems  Complete regular Rate reviews  Calendar reports & follow ups, updating contact & portfolio details  Arranging & setting up appointments  Prepare contracts, reports, revenue analysis  Support in achieving set team targets.  Liaising between the Sales teams & being the main contact for corporate customers in your field.  Managing communications efficiently & correctly between the Sales team & their clients:  Answering phone calls & e-mail queries & complaints within your portfolio  Handling all communications & processing new prospects & sale leads  Co-ordinates all sales related work  Monitoring customer accounts  Providing data & reports  Scheduling & managing dairies when required.  Preparation in detail & completion of Sale tenders when required (often with short notice & within tight deadlines).  Effectively establish client rapport to build & maintain strong working relations & satisfaction.  Proactively identify new/additional business opportunities from our existing customer portfolio & to generate sale leads & practice excellent business awareness.  Liaising effectively with internal departments/colleagues & third parties across the UK & internationally, to ensure we deliver & promote consistent best practices & services.  Attend, contribute & participate in team meetings to help improve team/department performance, targets, practices/procedures & to ensure smooth implementation of any changes.  Adherence to housekeeping practices, company's policies & procedures & Employee Handbook to ensure compliance & consistency.  Actively & positively support your team members where necessary e.g. Flexibility where cover required, mentoring & training New Starters & colleagues to a high competency level from start to finish of a training plan.  Pro-actively support your line manager & the CC Management team with any changes & carrying out any other administrative tasks & duties as requested by them to improve the Service level agreements & overall customer experience with Sixt.  To use all computer programmes & systems e.g. in house programmes, Microsoft Word & Excel to a high proficiency standard.  Working Pattern: 40 hours per week, normally *Mondays to Friday 8.00am to 6.00pm. Please note flexibility is required & these times working times* may vary according to business needs throughout the year e.g. evenings, weekends & bank/public holidays, when necessary. (The Contact Centre’s business hours are currently Mondays to Fridays 7.00am to 8.00pm & Saturdays 8.00am to 4.30pm) Qualities & Skills:  A strong background & experience of working in a Sales Support/Administration or Customer Services team/customer focus environment.  Excellent communication & interpersonal skills, with strong experience of dealing with customers via all forms of communication channels in a professional manner to a high standard daily.  Excellent customer care skills in dealing with new & existing customers.  Excellent organisation skills, able to prioritise your own & your team's workload, ability to multi-task & work under pressure to achieve tight deadlines & targets.  Able to work quickly & accurately, with attention to details, along with good literacy, research, reasoning & intellect, & problem solving skills.  Must possess strong numerical & Excel skills.  Excellent interpersonal skills & telephone manner with experience of dealing with customers demands/queries on a daily basis, to a high standard.  Excellent written communication skills & experience of writing e-mails or letters confidently, on a daily basis to a high standard.  Excellent teamwork skills, with experience of working within a team & as part of a Directorate.  A calm, enthusiastic, conscientious, reliable & professional hard worker with the ability to learn quickly & understand business requirements, markets & customers.  Pro-active, self-disciplined & self-motivated with a willingness to learn & improve to be able to meet high standards of quality & department targets.  Computer literate with good keyboard skills & working experience of using e-mail, Word, Excel & in-house programmes.  Please state if you are fluent in any other languages (aside from English). Applicants: Please send a covering letter or e-mail with an updated CV (Word or PDF format).Your covering letter or e-mail should be no more than 1 page of an A4 sheet of paper & needs to include your reasons for applying for & your suitability to the role described above As we are anticipating a high number of applications, if you do not hear from us within the next 6 weeks from the date of this advert, please assume that you have not been successful on this occasion. However, please do not let this deter you from applying for other positions at Sixt in the future, thank you. The recruitment process will involve a test & interview. The Closing Date for applications is Wednesday 22nd October 2014.

More

 
 
Job Type
Contract 
Contract Length
12 months 
Start Date
ASAP 
Job Reference
Jemma 
Job ID
201554246 
Contact Details
 
Sixt Kenning Ltd
Job Title
Salary/Rate
£18000 - £20000/annum (dep on exp) 
Location
Aberdeen, Aberdeenshire 
Posted
 
Agency/Employer
Sixt Kenning Ltd
DescriptionRegister your CV

Discover the Sixt appeal ............ Sixt is a leading provider of high quality mobility services for business and corporate customers as well as private travelers. Established in 1912 the company has achieved a unique market position thanks to its numerous strengths, including its wide choice of premium products in vehicle rental and leasing, the excellent value for money it offers, its employees systematic service orientation and its strong innovation culture. The company is represented in over 100 countries and maintains alliances with famous names in the hotel industry, leading airlines and numerous service providers in the tourism sector. BRANCH SUPERVISOR SIXT RENT A CAR UK Aberdeen YOUR JOB Sales • To promote and sell Sixt rent a car products and services to achieve and exceed branch targets. • To target, monitor and develop staff to achieve and exceed branch targets. • To ensure regular business development contact with prospective and existing business in order to maximise opportunities. • To develop new business in their local areas by regular sales visits to prospective customers • To be aware of competitor activity within the geographical area of responsibility. • To monitor and administer all staff sales incentives within the branch. Staff . • To recruit and induct staff according to the company procedures and equal opportunities policy. • Identify training and development needs in conjunction with the Training Department and ensure these are actioned. • To develop all staff to deliver the highest levels of customer service and ensuring total customer satisfaction. • Succession planning by developing staff to greater levels of responsibility. Fleet • To liaise with Fleet office to achieve necessary vehicle levels to maximise business opportunities. • To complete spot full fleet checks to protect and monitor Sixt rent a car assets. • To ensure the branch has the correct fleet mix to achieve and exceed overall branch utilisation targets. • To ensure effective damage reporting to minimise unnecessary repair costs to Sixt rent a car. • To ensure that Sixt maintenance and sale car procedure levels are monitored regularly. • To ensure effective monitoring of vehicle preparation in accordance with the ready for rent checklist. Security and Administration • To ensure the safety of staff, customers, premises, vehicles, cash and equipment by encouraging and monitoring best practices at all times. • To ensure all branch administration is completely accurate according to Sixt rent a car operating procedures, and deadlines are met. • Organise staff working shifts to maximise service levels and keep costs in line with agreed budgets. • Any other reasonable duty as requested by Management. Your Profile • Strong operator that is able to drive the business • Presentation, selling and negotiation skills, together with the ability to produce results • Strong leadership and effective communication skills. • Excellent Business development skills • Management experience within the car rental, hospitality or retail industry • Experience of working with various reporting and forecasting tools • Have good communication and leadership skills and be able to motivate and encourage good team work • Strong people management skills that enjoys a challenge and working to targets • Excellent customer service skills • A flexible approach to working hours as we are open 7 days per week.

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Job Type
Permanent 
Job Reference
BRANCH SUPERVISOR - Aberdeen 
Job ID
201553115 
Contact Details
 
Sixt Kenning Ltd
Job Title
Salary/Rate
£14000 - £17000/annum (dependant on skills and experience 
Location
Chesterfield, Derbyshire 
Posted
 
Agency/Employer
Sixt Kenning Ltd
DescriptionRegister your CV

Discover the Sixt appeal ............ Sixt is a leading provider of high quality mobility services for business and corporate customers as well as private travellers. Established in 1912 the company has achieved a unique market position thanks to its numerous strengths, including its wide choice of premium products in vehicle rental and leasing, the excellent value for money it offers, its employee’s systematic service orientation and its strong innovation culture. The company is represented in over 100 countries and maintains alliances with famous names in the hotel industry, leading airlines and numerous service providers in the tourism sector. For our busy Car Rental – Claims/Damages Department, based at Sixt's Support Centre, Chesterfield, Derbyshire Damage Claims Agent Full Time. Permanent Position Annual Salary: £14,000 to £17,000 (dependant on skills and experience) The Job - Main Tasks and Responsibilities: • Account and responsibility of handling your own (and at times your colleagues) caseload of car rental damage claims (new, existing or backlog at times) from start to conclusion:  To acknowledge and respond to all internal and external UK customer enquiries and disputes  To process all claims and invoices correctly and efficiently.  To pass/refer/raise relevant invoices/charges/matters to the correct team/department eg. Purchase Ledger/Customers for their own insurance/Sixt Company Insurance  To raise applicable charges (payment and administration fees) on behalf of and to our Partner  To recover damage debt effectively  To practice first contact resolution (FCR) at all contact stages consistently  To objectively gather, investigate, analyse and evaluate all relevant information, including checklists, estimates from body shops, letters, photo's, reports and statements  To negotiate effectively based on the available information  To fairly and impartially make reasonable sound decisions to resolve each case in the best interest of the company • Where no repair invoice has been received on file, to pursue parties to resolve this eg. Request pro-forma invoices, check and run reports • To provide an excellent and professional standard of customer services in all contact situations, via all forms of communications at all times eg. Telephone, e-mails, letter • Utilise various programmes and diary systems to action claims - credit control and chasing overdue debt, sending out relevant letters within timescales • Running and compiling regular daily, weekly, monthly statistics and reports, using various programme software for analytical purposes • Updating various reports within the department and for other department's eg. Partner statements • To deliver an efficient performance to a high quality standard, within Service Level Agreements, targets, KPI's/Key Work Objectives and best practices and procedures • Liaising effectively with internal departments/colleagues and third/external parties across the UK to ensure we deliver and promote consistent best practices and services eg. Breakdown management companies, Fleet department, Insurers for third party claims, accidents caused by our customers, Solicitors and Debt Recovery Agents regarding overdue debts • Attend, contribute and participate in team meetings to help improve team/department performance, targets, practices/procedures and to ensure smooth implementation of any changes • Adherence to housekeeping practices, company's policies and procedures plus the Employee Handbook to ensure compliance and consistency • Actively and positively support your team members where necessary eg. Flexibility where cover required, mentoring and training New Starters and colleagues to a high competency level from start to finish of a training plan • Pro-actively supporting the Finance Directorate and other Departments with any changes for improvements and carrying out any other administrative tasks and duties as requested by your Manager or the Management team e.g. Post, scanning etc. • Working Pattern: 40 hours per week Monday to Friday, normally from 8.30am to 5.30pm (with 1 hour for lunch) according to business need throughout the year. Flexibility is required, to work (overtime) evenings and weekends when necessary. Your Qualities: • A strong background and previous experience of working in a Customer Services or a Customer focused environment. • It is desirable if you have a strong background or experience in claims handling in any environment eg. Accidents, car rental, service industries. • Experience and enjoyment of working in an often-pressurised telephone environment. • Excellent oral communication skills, with strong experience of dealing with customers on the telephone in a professional, calm manner on a daily basis. • Excellent written communication skills and experience of writing e-mails or letters in a professional manner • Works under own initiative, with attention to detail and accuracy. • Possess excellent numerical, research/investigatory, problem solving and negotiation skills • Has a logical thinking and common sense approach • Possess an empathetic manner towards customers at all times • Excellent teamwork skills, with experience of working within a team and as part of a Directorate • Able to organise and prioritise your own workload to achieve targets/deadlines • Self-disciplined, self-motivated and able to meet high standards of quality and department deadlines • Are a positive and conscientious professional, with the ability to learn quickly, focus and to improve • Experienced and willingness to deal with team colleagues workload during absences • Are computer literate, with good keyboard skills and working experience of using Email, Word and Excel and using a company's own computer systems • Please state if you are fluent in any other languages (aside from English) Please send your CV (Word or PDF format) and a cover letter. As we are anticipating a high number of applications, if you do not hear from us within the next 6 weeks from the date of this advert, please assume that you have not been successful on this occasion. However, please do not let this deter you from applying for other positions at Sixt in the future. Thank You The Closing Date for applications is 5.30pm, Friday 24th August 2014

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Job Type
Permanent 
Contract Length
Permanent 
Start Date
ASAP 
Job Reference
Jemma 
Job ID
201265095 
Contact Details
 
Sixt Kenning Ltd
Job Title
Salary/Rate
£6.75 - £8.65/hour (dep on exp) + UNCAPPED COMMISSION 
Location
Aberdeen, Aberdeenshire, Grampian 
Posted
 
Agency/Employer
Sixt Kenning Ltd
DescriptionRegister your CV

Discover the Sixt appeal ............ Sixt rent a car is an international provider of high-quality mobility solutions. The wide range of products and the quality of our services give the Sixt company and its subsidiaries a unique market position. Sixt rent a car is Europe's largest independently owned car rental company. We are currently recruiting Part time Rental Sales Agents at our Aberdeen branch The Rental Sales Agent's Role will include: * Taking telephone and over the counter bookings and enquiries for vehicle hire * Qualifying customers * Converting enquiries into reservations * Liaising with other staff on the delivery and collection of vehicles * Ensuring vehicles are delivered and collected in a timely manner * Reconciling and accounting for monies received and paid Your Qualities: * The successful candidate will be computer literate with good keyboard skills * A good communicator both over the phone and face-to-face * Able to work under pressure as an individual and as part of a team * A customer service and or car rental background would be an advantage * A flexible approach to working hours as we are open 7 days per week. As we are anticipating a high number of applications, if you do not hear from us within 4 weeks from the date of this advert, please assume that you have not been successful on this occasion. However, please do not let this deter you from applying for other positions at Sixt.

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Job Type
Part Time 
Job Reference
Rental Sales Agent - Aberdeen (full & part time) 
Job ID
200418504 
Contact Details
 
Sixt Kenning Ltd
Job Title
Salary/Rate
£6.31/hour £6.31 per hour 
Location
Stansted, Essex 
Posted
 
Agency/Employer
Sixt Kenning Ltd
DescriptionRegister your CV

Discover the Sixt appeal ............ Sixt is a leading provider of high quality mobility services for business and corporate customers as well as private travellers. Established in 1912 the company has achieved a unique market position thanks to its numerous strengths, including its wide choice of premium products in vehicle rental and leasing, the excellent value for money it offers, its employees systematic service orientation and its strong innovation culture. The company is represented in over 100 countries and maintains alliances with famous names in the hotel industry, leading airlines and numerous service providers in the tourism sector. Drivers - Sixt Rent a Car UK YOUR JOB: • Driving vehicles to and collecting from our account customers • Preparing, valeting and checking vehicles to a high standard • Collecting and delivering vehicles between branches • Maintaining a good and professional relationship with customers • Damage reporting • Refuelling YOUR PROFILE: • WELL PRESENTED • You are able to work under pressure as an individual and as part of a team • You have a flexible approach to working hours as we are open 7 days per week • The successful candidate must have a full clean driving licence • Previous background of car rental would be an advantage. YOUR PROSPECTIVE: • We offer autonomous work with high responsibility • We will give you an excellent foundation for a career within the Sixt group • We offer a varied job with lots of training

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Job Type
Permanent 
Job Reference
Driver – Stansted 
Job ID
104273194 
Contact Details
 
Sixt Kenning Ltd
Job Title
Salary/Rate
£14000 - £17000/annum (dep on exp) + UNCAPPED COMMISSISON 
Location
Nottingham 
Posted
 
Agency/Employer
Sixt Kenning Ltd
DescriptionRegister your CV

Sixt Rent a Car is a leading provider of high quality mobility services for business and corporate customers as well as private travellers. Established in 1912 the company has achieved a unique market position thanks to its numerous strengths, including its wide choice of premium products in vehicle rental and leasing, the excellent value for money it offers, its employees systematic service orientation and its strong innovation culture. The company is represented in over 100 countries and maintains alliances with famous names in the hotel industry, leading airlines and numerous service providers in the tourism sector. To this end, they are currently recruiting experienced, professional Rental Sales Agents for their office in Nottingham. The role consists of the following duties: THE ROLE: Taking telephone and over the counter bookings & enquiries for vehicle hire Qualifying customers Converting enquiries into reservations Liaising with other staff on the delivery and collection of vehicles Ensuring vehicles are delivered and collected in a timely manner Reconciling and accounting for monies received and paid YOUR QUALITIES: Previous experience of working in a sales environment is essential. You are computer literate with good keyboard skills. WELL PRESENTED. You are a EXCELLENT communicator both over the phone and face-to-face. You are able to work under pressure as an individual and as part of a team. You have a flexible approach to working hours as we are open 7 days per week. A customer service / retail / hotel background AND/OR car rental experience is essential. High Standard of written and verbal English are required. If you think you have the right experience, and are excellent and building relationships, please contact us by applying here.

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Job Type
Permanent 
Contract Length
Permanent 
Job Reference
Rental Sales Agent - Nottingham 
Job ID
201367270 
Contact Details
 
Sixt Kenning Ltd
Job Title
Salary/Rate
£7.70/hour from £7.70 per hour + COMMISSION 
Location
London 
Posted
 
Agency/Employer
Sixt Kenning Ltd
DescriptionRegister your CV

Discover the Sixt appeal ............ Sixt rent a car is an international provider of high-quality mobility solutions. The wide range of products and the quality of our services give the Sixt company and its subsidiaries a unique market position. Sixt rent a car is Europe's largest independently owned car rental company. We are currently recruiting for Full & Part time Rental Sales Agents at our London Branches. The Rental Sales Agent's Role will include: * Taking telephone and over the counter bookings and enquiries for vehicle hire * Qualifying customers * Converting enquiries into reservations * Liaising with other staff on the delivery and collection of vehicles * Ensuring vehicles are delivered and collected in a timely manner * Reconciling and accounting for monies received and paid Your Qualities: * The successful candidate will be computer literate with good keyboard skills * A good communicator both over the phone and face-to-face * Able to work under pressure as an individual and as part of a team * A customer service and or car rental background would be an advantage * A flexible approach to working hours as we are open 7 days per week. As we are anticipating a high number of applications, if you do not hear from us within 4 weeks from the date of this advert, please assume that you have not been successful on this occasion. However, please do not let this deter you from applying for other positions at Sixt.

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Job Type
Permanent 
Job Reference
Rental Sales Agent - London 
Job ID
200211168 
Contact Details
 
Sixt Kenning Ltd
Job Title
Salary/Rate
£17000 - £19000/annum (dep of experience) + Car 
Location
Wembley/Langley (field based) 
Posted
 
Agency/Employer
Sixt Kenning Ltd
DescriptionRegister your CV

The role will involve Your job: • Authorise estimates/quotations for bodywork carried out on Sixt Corporate vehicles • Maintenance and technical support to Sixt Maintenance/Fleet Team • Manage all vehicles that fall out of manufactures buyback agreements within agreed SLA minimizing any additional cost to Sixt • Manage your diary to attend all defleet sites upon OOP estimate receipt within agreed SLA • Inspect all Out Of Program vehicles and ensure correct charges have been applied by defleet agent as per contract and negotiate correct costs where necessary • Accurately record all data relating to all OOP repair costs and other transactions as requested • Achieve rectification reduction targets • Regularly Audit In Program vehicles and work to protect or reduce any fixed cost rectification agreements Your qualities: • You are determined with excellent people skills • You can influence and get your point across in a positive and professional manner • You can deal with people at all levels, focus on targets and achieve results • You are computer literate, with good keyboard skills and have a good working knowledge of email, Word and Excel (to produce and maintain spreadsheets). • Numerical and work well under time pressure. • You have the ability to learn quickly and work to an efficient pace • You should be disciplined, self motivated and able to prioritise work load effectively in order to meet deadlines within the section • You are persistent and focused • Good flexible team player • A sound knowledge of vehicles is essential • You understand the bigger picture This role involves working a 40 hour week Monday to Friday usually between the hours of 8.30am and 5.30pm with one hour for lunch. Flexibility on this may be required periodically.

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Job Type
Permanent 
Job Reference
Trainee Defleet Inspector 
Job ID
201499137 
Contact Details
 
Sixt Kenning Ltd
Job Title
Salary/Rate
£15000 - £17500/annum up to £17,500 (depending on exp) 
Location
Luton, Bedfordshire 
Posted
 
Agency/Employer
Sixt Kenning Ltd
DescriptionRegister your CV

Sixt Rent a Car is a leading provider of high quality mobility services for business and corporate customers as well as private travellers. Established in 1912 the company has achieved a unique market position thanks to its numerous strengths, including its wide choice of premium products in vehicle rental and leasing, the excellent value for money it offers, its employees systematic service orientation and its strong innovation culture. The company is represented in over 100 countries and maintains alliances with famous names in the hotel industry, leading airlines and numerous service providers in the tourism sector. To this end, they are currently recruiting experienced, professional Rental Sales Agents for their offices at Luton. The role consists of the following duties: THE ROLE: Taking telephone and over the counter bookings & enquiries for vehicle hire Qualifying customers Converting enquiries into reservations Liaising with other staff on the delivery and collection of vehicles Ensuring vehicles are delivered and collected in a timely manner Reconciling and accounting for monies received and paid YOUR QUALITIES: Previous experience of working in a sales environment is essential. You are computer literate with good keyboard skills. WELL PRESENTED. You are a EXCELLENT communicator both over the phone and face-to-face. You are able to work under pressure as an individual and as part of a team. You have a flexible approach to working hours as we are open 7 days per week. A customer service / retail / hotel background AND/OR car rental experience is essential. High Standard of written and verbal English are required. If you think you have the right experience, and are excellent and building relationships, please contact us by applying here.

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Job Type
Permanent 
Start Date
asap 
Job Reference
Rental Sales Agents - Luton 
Job ID
109189588 
Contact Details
 
Sixt Kenning Ltd
Job Title
Location
Chesterfield, Derbyshire 
Posted
 
Agency/Employer
Sixt Kenning Ltd
DescriptionRegister your CV

Contact Centre (CC) Customer Services Agents 1 x 12 months Fixed Contract with the possibility of it becoming permanent Salary: £13,520 to £14,500 p.a (depending on skills & experience) + Bonus scheme for Sales Leads Your Job - Main Tasks & Responsibilities: * To provide an excellent & professional standard of Customer Service (CS), in all contact situations, to a wide range of customers in the UK & internationally, via all forms of communications at all times e.g. Telephone, e-mails, letter, web/live chat & social media forums for the purpose of continually the overall customer experience. * To be disciplined (or willing to be) in both the Reservations & CS departments competently, so able to cross over/deal with both Reservations & CS queries & to cover/support where necessary * To handle/respond to customer enquiries/complaints correctly, confidentially & efficiently by practicing first contact resolution (FCR) & objectively gathering, investigating, analysing & evaluating all relevant information fairly & impartially, to make reasonable sound decisions to resolve matters. * Compiling regular data, reports using various programme software e.g. P11D's & TBA lists. * To deliver an efficient performance to a high quality standard, within Service Level Agreements, targets, KPI's/Key Work Objectives & best practices & procedures. * To ensure all Administration & Traffic Fines work is carried out within (statutory)/deadlines accurately. * To generate sale leads & practice business awareness. * Liaising effectively with internal departments/colleagues & third parties across the UK & internationally, to ensure we deliver & promote consistent best practices & services. * Attend, contribute & participate in team meetings to help improve team/department performance, targets, practices/procedures & to ensure smooth implementation of any changes. * Adherence to housekeeping practices, company's policies & procedures & Employee Handbook to ensure compliance & consistency. * Actively & positively support your team members where necessary e.g. flexibility where cover required, mentoring & training New Starters & colleagues to a high competency level from start to finish of a training plan. * Pro-actively support the CC (Customer Services) Management team with any changes for improvements & carrying out any other administrative tasks & duties as requested by them to improve the Service level agreements & overall customer experience with Sixt. * Working Pattern: 40 hours per week on a shift rotation, covering the Business opening hours from Mondays to Sundays 8am to 8pm-these times may vary according to business need throughout the year. Flexibility is required, to work evenings, weekends & bank/public holidays, when necessary. Part timers are welcome to apply - please specify your working preference regards hours, days etc Your Qualities: * A strong background & previous experience of working in a Customer Service Call Centre or Customer focused environment. * Experience & enjoyment of working in an often-pressurised telephone environment. * Excellent oral communication skills, with strong experience of dealing with customers on the telephone in a professional calm manner on a daily basis. * Excellent written communication skills & experience of writing e-mails or letters in a professional manner on a daily basis. * Works on their own initiative, with attention to detail & accuracy. * Possess good numerical, research & reasoning & intellect skills. * Possess a empathetic manner towards customers at all times. * Excellent research/investigatory skills, problem analysis & problem solving skills. * Excellent teamwork skills, with experience of working within a team & as part of a Directorate. * Able to organise & prioritise your own & your team's workload to achieve targets/deadlines. * Self-disciplined, self-motivated & able to meet high standards of quality & department deadlines. * A positive & conscientious professional, with the ability to learn quickly & to improve. * Experienced or willingness to deal with social media or web/live chat enquiries. * Computer literate with good keyboard skills & working experience of using E-mail, Word & Excel. * Please state if you are fluent in any other languages (aside from English). Please send your CV (Word or PDF format) & a cover letter As we are anticipating a high number of applications, if you do not hear from us within the next 6 weeks from the date of this advert, please assume that you have not been successful on this occasion. However, please do not let this deter you from applying for other positions at Sixt in the future, thank you. The Closing Date for applications is 5.30pm, Friday 31st October 2014. There will be 2-3 stages of this recruitment involving a telephone interview/written test and an interview.

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Job Type
Contract 
Contract Length
12 Months 
Start Date
ASAP 
Job Reference
Jemma 
Job ID
201486419 
Contact Details
 
Sixt Kenning Ltd
Job Title
Location
Chesterfield, Derbyshire 
Posted
 
Agency/Employer
Sixt Kenning Ltd
DescriptionRegister your CV

Sales Agent 1 Year Contract(s) - with the possibiity of it becoming permanent Salary – National Minimum Wage: From £10,670.40 to £13,520.00.00 p.a + Bonus. Your Job - Main Tasks & Responsibilities: • To provide an excellent & professional standard of Customer Service (CS), in all contact situations, to a wide range of customers in the UK & internationally, via all forms of communications at all times e.g. Telephone, e-mails, letter, web/live chat & social media forums for the purpose of continually the overall customer experience. • Strong drive, experience & skills in generating sales & resolving enquiries correctly & promptly, main tasks:  Take telephone bookings for vehicle hire(s) in a very busy Contact Centre (CC).  Convert all forms of enquiries into sales bookings & generating sale leads.  Handle/respond to any CS enquiries/complaints correctly & efficiently, using first contact resolutions via all forms of communication channels, including online social media forums, web/live chat, correctly, confidently & professionally at all times.  Mentor & train Reservation/CS Agents to a high competency level from start to end.  Flexible use in the other CC departments-Customer Services (CS) & Sales Support (SS). In CS-responding to all CS queries & in SS-accurately carrying our administrative tasks. • To deliver an efficient performance to a high quality standard, within Service Level Agreements, targets, KPI's/Key Work Objectives & best practices & procedures. • To generate sale leads & practice business awareness. • Liaising effectively with internal departments/colleagues & third parties across the UK & internationally, to ensure we deliver & promote consistent best practices & services. • Attend, contribute & participate in team meetings to help improve team/department performance, targets, practices/procedures & to ensure smooth implementation of any changes. • Adhere to housekeeping practices, company's policies & procedures & Employee Handbook to ensure compliance & consistency. • Actively & positively support your team members where necessary e.g. Flexibility where cover required, mentoring & training New Starters & colleagues to a high competency level from start to finish. • Pro-actively support the CC teams & CC Management team with any changes for improvements & carrying out any other administrative tasks & duties you are asked to do. • Working Pattern: 40 hours per week on a shift rotation, covering the Business opening hours from Mondays to Sundays, normally from 8am to 8pm - these times may vary/extend according to business needs throughout the year - includes public holidays. Flexibility is required, to work evenings, weekends & bank/public holidays, when necessary Your Qualities: • A strong background & previous experience of working in a Reservations/Customer Services Call Centre or Customer focused environment. • Ability & willingness to work across the CC departments where required. • A positive, enthusiastic & conscientious professional, with a driven attitude to effectively communicate across all levels & with a variety of parties, to deliver results, learn & improve themselves & colleagues. • Ability to work on their own initiative, quickly, accurately, with attention to detail & calmly under pressure. • Committed, flexible, hard working, self-disciplined & self motivated to drive sales. • Demonstrable high levels & high quality standard of telephone calls & e-mails, reservation bookings, CS complaints handled & standards of work (quality scores & feedback). • Good English verbal & written communication skills, with strong experience of dealing with a variety of customers & queries via telephone/e-mails, in a professional manner. • Good organisation & time management skills for your own & your colleagues work, with the ability to support your Supervisor/Manager in delivering high standards of quality & meeting deadlines & targets. • Excellent people/interpersonal skills across all levels of a company. • Strong commitment & focus to delivering a world-class customer service to customers. • Effective team member within a small team & as part of a large Directorate. • Experience or willingness to deal with social media or web/live chat enquiries. • You are computer literate with excellent keyboard skills & working experience of using E-mail, Word, Excel (spreadsheets, pivot tables) (desirable PowerPoint), to produce correspondence, projects or reports. • Please state if you are fluent in any other languages (aside from English). Please send your CV (Word or PDF format) & a cover letter. Please state your reasons for applying and your suitability to the role described above. As we are anticipating a high number of applications, if you do not hear from us within the next 6 weeks from the date of this advert, please assume that you have not been successful on this occasion. However, please do not let this deter you from applying for other positions at Sixt in the future, thank you. The Closing deadline for this applications is: Thursday 18th September 2014.

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Job Type
Contract 
Contract Length
12 Months 
Start Date
ASAP 
Job Reference
Jemma 
Job ID
201412544 
Contact Details
 
 

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