Hertz European Recruitment Team , Swords , Co. Dublin , Ireland |
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| Job Title |
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Duty Manager - Bristol Airport |
| Location |
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Bristol, UK |
| Job Number |
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118439063 |
| Posted |
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22/02/2012 (10:15) |
| Agency/Employer |
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Hertz (U.K.) Ltd |
Description
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Ensure the delivery of first class service to all our customers with emphasis on revenue maximisation.
Promote the sale of ancillary products, optimise Key Performance Indicators (KPIs) and optimise the usage of the assets of the branch.
1. Planning
• Fleet
o Support Supervisor in branch fleet planning
o Source individual cars needed
o Ordering of tyres/windscreens through Ariba
• Staffing
o Branch shift rotas
o Branch staff covers for holiday/absence
• Ad Hoc
o Approval of any stationary order
o Ensure daily reports are run, reviewed and escalate issues to City Manager
o Review new procedures and communicate accordingly
o Ensure all rentals/returns are completed correctly
2. Maximise Customer Service
• NPS
o Review of daily NPS for branch
o Tag/action and escalate complaints where appropriate
• Staffing
o Support CSRs/Supervisors with over the counter customer complaints/issues
• Revenue Management
o Deliver on targets set by City Manager
o Work with Supervisor to identify training issues in relation to revenue management
o Awareness/monitor of competitor activity and escalate to City Manager
3. Health & Safety
• Carry out branch quarterly H&S audits
• Review and action findings and escalate more serious issues to City Manager
4. Financial/Quality Audits
• Support and co-ordinate any branch audits
• Ensure branch is run in line with company procedures and up to audit standards
5. People
• Management
o Daily Management of Supervisors
o Overview of all areas within branch and ensure they are appropriately managed,
o Responsible for absence management (short term sickness) within branch and escalate LTS to City Manager
o Appraisals for Supervisors/CSR’s
o Identify/investigate disciplinary issues.
o Recruitment/Staff changes/Leavers
Recruitment of Supervisors/CSRs/Drivers/QIs
Exit Interviews as appropriate
Communication with HR
Training
Identify staff training needs and escalate to City Manager
Day to day coaching and mentoring of all branch staff.
Plan induction for new branch staff
6. Cost Controls
• Management of daily branch petty cash
• Responsible for Neverlost units
• Provide and deliver customer service excellence by ensuring that staff give the highest priority to customer satisfaction.
• Work closely with other key departments within the organisation to develop the branches and enhance service delivery.
• Ensure that rental, security, control of Company assets and Health and Safety procedures are met and adhered to.
• Ensure that all rentals, re-rents, reservations and quotations are completed in accordance with Hertz Procedures and policies.
o Drive sales of ancillary products and maximise revenue growth.
o Plan and monitor so that required tasks are completed on time and to a high standard.
o Coach and develop your team to the highest level of commitment and ensure that the highest levels of customer service and image are established and maintained throughout.
o Ensure your shift operate within Hertz procedures in terms of personnel, policies and service.
Professional Experience:
• Previous people management & sales experience
• Operational Supervisory/Management Experience
• Target Driven
• Effective People Management Skills
• Customer Driven
• Sales Driven
• Planning & Organisation Skills
• Commercial Awareness
• Negotiation & Influencing Skills
• Demonstrates flexibility and able to work within demanding business environment
Knowledge/Skills
• Financial Analysis
• People Management
• Crisis management
• Decision Making
• Leadership
• Relationship management
• Ensure Vision, Mission and Values underpin all activities
• Operational Excellence
• Business Acumen
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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| Contact Details |
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| Job Title |
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Van Manager - Basingstoke |
| Location |
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Basingstoke, Berkshire |
| Job Number |
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118438941 |
| Posted |
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21/02/2012 (16:09) |
| Agency/Employer |
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Hertz (U.K.) Ltd |
| Description
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Today, Hertz has over 8,200 locations in 141 countries, the only car and equipment rental company with a truly global footprint. Hertz ambition is to continue to evolve into the most efficient, high quality and customer-focused Company in the global rental market.
The Van Manager is responsible for providing operational day to day account management and support to Hertz long term van customers. To control and be accountable for defined KPI’s at Van Supersites and van locations within operational area.
Main Responsibilities:
Regular attendance of customer meetings
Reporting and control of vans no rev
Management and control of vehicle returns
Capture and reporting of monthly mileages
Co-ordination of vehicle servicing and Van de-fleet
Control of fleet within hub and spoke locations
Control of local retail pricing within rate primary
Regular customer courtesy calls and query handling
Ordering and co-ordination of vehicle specification to customer requirements
Generation of potential van leads
Local control of customer credit limits
Management of replacement vehicles & Tax disks
Co-ordination of replacement tax disks
Identification and allocation of damage
Identification and charging of excess mileage
Provide the highest levels of customer service
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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| Contact Details |
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