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| Job Title |
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Duty Manager - Luton Airport |
| Location |
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Luton, Bedfordshire |
| Job Number |
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115135071 |
| Posted |
|
25/05/2012 (11:21) |
| Agency/Employer |
|
Hertz Corporation |
Description
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The main responsibility of this role is to ensure the delivery of first class service to all our customers with emphasis on revenue maximisation. Promote the sale of ancillary products, optimise Key Performance Indicators (KPIs) and optimise the usage of the assets of the branch.
1. Planning
Fleet
Support Supervisor in branch fleet planning
Source individual cars needed
Ordering of tyres/windscreens through Ariba
Staffing
Branch shift rotas
Branch staff covers for holiday/absence
Ad Hoc
Approval of any stationary order
Ensure daily reports are run, reviewed and escalate issues to City Manager
Review new procedures and communicate accordingly
Ensure all rentals/returns are completed correctly
2. Maximise Customer Service
NPS
Review of daily NPS for branch
Tag/action and escalate complaints where appropriate
Staffing
Support CSRs/Supervisors with over the counter customer complaints/issues
Revenue Management
Deliver on targets set by City Manager
Work with Supervisor to identify training issues in relation to revenue management
Awareness/monitor of competitor activity and escalate to City Manager
3. Health & Safety
Carry out branch quarterly H&S audits
Review and action findings and escalate more serious issues to City Manager
4. Financial/Quality Audits
Support and co-ordinate any branch audits
Ensure branch is run in line with company procedures and up to audit standards
5. People
Management
Daily Management of Supervisors
Overview of all areas within branch and ensure they are appropriately managed,
Responsible for absence management (short term sickness) within branch and escalate LTS to City Manager
Appraisals for Supervisors/CSR’s
Identify/investigate disciplinary issues.
Recruitment/Staff changes/Leavers
Recruitment of Supervisors/CSRs/Drivers/QIs
Exit Interviews as appropriate
Communication with HR
Training
Identify staff training needs and escalate to City Manager
Day to day coaching and mentoring of all branch staff.
Plan induction for new branch staff
6. Cost Controls
Management of daily branch petty cash
Responsible for Neverlost units
Provide and deliver customer service excellence by ensuring that staff give the highest priority to customer satisfaction.
Work closely with other key departments within the organisation to develop the branches and enhance service delivery.
Ensure that rental, security, control of Company assets and Health and Safety procedures are met and adhered to.
Ensure that all rentals, re-rents, reservations and quotations are completed in accordance with Hertz Procedures and policies.
Drive sales of ancillary products and maximise revenue growth.
Plan and monitor so that required tasks are completed on time and to a high standard.
Coach and develop your team to the highest level of commitment and ensure that the highest levels of customer service and image are established and maintained throughout.
Ensure your shift operate within Hertz procedures in terms of personnel, policies and service.
Professional Experience:
Previous people management & sales experience
Operational Supervisory/Management Experience
Target Driven
Effective People Management Skills
Customer Driven
Sales Driven
Planning & Organisation Skills
Commercial Awareness
Negotiation & Influencing Skills
Demonstrates flexibility and able to work within demanding business environment
Knowledge/Skills
Financial Analysis
People Management
Crisis management
Decision Making
Leadership
Relationship management
Ensure Vision, Mission and Values underpin all activities
Operational Excellence
Business Acumen
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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| Contact Details |
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| Job Title |
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Customer Service Representative - Feltham |
| Location |
|
Feltham, London |
| Job Number |
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104242641 |
| Posted |
|
25/05/2012 (10:57) |
| Agency/Employer |
|
Hertz Corporation |
| Description
|
|
Reporting to the Branch Manager, this is a demanding role with the key focus being on providing excellent customer service, and for individuals who strive in a very busy environment.
Effectively service customer needs providing the highest levels of quality to all customers.
Emphasis on selling and revenue maximisation on core products such as Collision Damage Waiver, Theft Protection, Personal Accident Insurance, Fuel Purchase Option and Upsells.
Ability to plan and prioritise all aspects of our D&C business
Developing new business
Effectively operate TAS system
Complete all rentals, re –rents, reservations and quotations in accordance with Hertz procedures and policies
Answer all telephone calls in accordance with Hertz policy
Liaise with various Hertz departments such as Distribution
Action overdues daily and ensure follow up is in accordance with correct Hertz procedure
Flexible attitude and ability to assist in all areas of the branch as needed
Professional Experience:
Previous customer service experience and strong sales skills.
Ability to work in a fast paced environment with a variety of tasks.
Ability to demonstrate professionalism, enthusiasm, and outstanding communication
Knowledge:
Computer literate.
Proficiency in English.
Skills:
Excellent organisational and time management skills
Good communication skills both written and oral
Ability to work well as a team with 100% customer focus
Excellent telephone manner is essential
Competencies:
Effective communication
Passion for Customer Service
Trust & Integrity
Agility & Adaptability
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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| Contact Details |
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| Job Title |
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Countries Fleet Controller - Uxbridge |
| Location |
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Uxbridge, Middlesex |
| Job Number |
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104242381 |
| Posted |
|
23/05/2012 (13:59) |
| Agency/Employer |
|
Hertz Corporation |
| Description
|
|
We are currently recruiting for a Countries Fleet controller.
Job Purpose
The European country fleet controller is responsible for helping ensure that accounting and controls in the fleet area are handled in an accurate and efficient way in accordance with Hertz Procedures and Accounting Policies. The Feet Accounting Controller will be responsible for the fleet area in the following countries: Germany, Switzerland, BENELUX and United Kingdom. The main objective of this position is to be the local SME on all fleet accounting matters and to act as a liaison between internal service providers (OKC and Dublin), Hertz COE’s (e.g. Fleet, Finance) and external suppliers such as vehicle manufacturers, dealers, lessors, providers of finance, etc).
The key responsibilities and accountabilities for the incumbent are:
Optimization of fleet working capital and balance sheet management for applicable country responsibility by partnering with Dublin/OKC Fleet Accounting
Fleet analytics involving investigation of key variances while driving process improvements and or forecasting precision to deter future CE deviations
Act as the ‘bridge’ between the fleet accounting service operations in OKC and Dublin and local country management as well as the European finance Business Partners.
Assist Fleet Management with business development and key projects
Key Result Areas
Perform reviews of financial results of fleet related aspects in each country, ensuring alignment between business activity and reported actuals for all fleet holding costs (depreciation, road tax, registration costs, short term maintenance costs, car sales profits and losses, etc.).
Monthly presentation of Month end Fleet Actual results to Fleet Planning Executives including business comments to drive overall improved profitability
Drive precision of CE/Flash through assisting in building the CE process between Fleet Planning and OKC/Dublin and driving clear communications between Fleet planning and OKC/Dublin
Ensure Fleet Management clearly understands financial impacts of Fleet plan changes to all financial statements with a focus on cash flow
Partner with OKC Fleet Accounting reviewing Fleet related balance sheet accounts and assist in rectifying any unreconciled items / Target 0 unreconciled items +60 days.
Partner with Dublin Fleet Accounting in reviewing A/R aging and assist in addressing issues that hamper timely collections / Target 0 aged items +60 days.
Assist Fleet Management with business development and key projects
Provide necessary local contact on a variety of financial, statutory, and regulatory matters (lessor relationships, outside (tax) auditors, government bodies, etc.) in relation to fleet related questions and issues
Assist in periodic review of risk depreciation rates, short term maintenance rates, etc to ensure up to date and reflective of current business conditions
Improvement and harmonization of fleet acquisition processes for countries
Improvement and harmonization of overall fleet payables/recievable process by driving precision in NPS/NVS forms
Support and improvement of high quality information exchange between the service centres and the countries
Support of fleet business partners for all specific requests (new business activities, changes to manufacturer agreements, analysis, tax controls, internal and external audits, treasury, ABS etc)
Educational Background
University degree in Accounting, but BA/MBA at a minimum
Professional Experience
Experience in financial management, comprehensive knowledge of all finance, financial planning, corporate finance, accounting and tax areas of a business.
Knowledge
Very good knowledge of fleet related processes.
Very good knowledge of car rental business
Financial and business acumen
Skills
Works effectively in and across complex organizations
Uses business processes to his advantage to get results
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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| Contact Details |
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| Job Title |
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Instant Return & Damage Team Leader - Heathrow Airport |
| Location |
|
Heathrow, London |
| Job Number |
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104242027 |
| Posted |
|
21/05/2012 (15:56) |
| Agency/Employer |
|
Hertz Corporation |
| Description
|
|
You will manage the daily operations of the instant return shift. To control/driver and monitor the damage collection and tracking process along with any admin related functions.
Fleet
To liaise with and supervise the operations of outsource company
Conduct vehicle quality and VPI audits as directed
Efficient removal of non rentable cars from the rental car park
Covering for other Team Leaders as required.
Instant Return
Audit damage, take photos and upload VPI’s
Track the NWE and feed back
Track full valet requirements and recharge customers
Daily walk of location/area
Implement and maintain standard work
Maintain car park standards
Manage express cleans
Charging of fuel under 50 miles
Health & Safety
Follow company Health & Safety procedures/
Financial/Quality Audits
Support and co-ordinate any branch audits
Ensure branch is run in line with company procedures and up to audit standards
Reconciliation of fuel
People Management
Overview of all areas within instant return and ensure they are appropriately managed,
Responsible for absence management (short term sickness) within area and escalate long term absence to Airport City Manager.
Appraisals for IR’s
Identify disciplinary issues and escalate accordingly. Take notes at investigation meetings
Supervise staffing levels, attendance and work standards
Training
Identify staff training needs and escalate to Airport Shift Manager
Day to day coaching and mentoring of staff.
Plan and implement induction for new staff
Cost Controls
Ensure all staff are following Hertz procedures in regards to damage claims
Ensure all relevant paperwork EARF’s and documentary evidence to support damage claims are processed.
Organisation of non rentable vehicles
NPS
Achieve NP targets
Review score card
Deal with complaints
Update daily performance boards
Awareness of and support SMILES and Gold Rules
Ensure the delivery of a high level of customer service to all customers.
Responsibility for the day to day supervision of the Instant Returns areas in terms of shift patterns, completion of daily tasks and compliance with security and Health & Safety procedures.
Plan and monitor so that required tasks are completed on time and to a high standard.
Co-ordinate the development and coaching of the team.
Work closely with other key departments within the organisation to develop the branch.
Professional Experience:
Previous people management, sales and customer service experience.
Enthusiastic, flexible and positive attitude
Good communication and interpersonal skills
Ability to demonstrate organisational and time management skills.
Knowledge/Skills
Operational Supervisory/Management Experience
Target Driven
Effective People Management Skills
Customer Driven
Planning & Organisation skills
Commercial Awareness
Demonstrates flexibility and able to work within demanding business environment
Ability to multi task
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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| Contact Details |
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| Job Title |
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Customer Service Representative - Southampton |
| Location |
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Southampton, Hampshire |
| Job Number |
|
104241804 |
| Posted |
|
18/05/2012 (14:03) |
| Agency/Employer |
|
Hertz Corporation |
| Description
|
|
Reporting to the Branch Manager, this is a demanding role with the key focus being on providing excellent customer service, and for individuals who strive in a very busy environment.
Effectively service customer needs providing the highest levels of quality to all customers.
Emphasis on selling and revenue maximisation on core products such as Collision Damage Waiver, Theft Protection, Personal Accident Insurance, Fuel Purchase Option and Upsells.
Ability to plan and prioritise all aspects of our D&C business
Developing new business
Effectively operate TAS system
Complete all rentals, re –rents, reservations and quotations in accordance with Hertz procedures and policies
Answer all telephone calls in accordance with Hertz policy
Liaise with various Hertz departments such as Distribution
Action overdues daily and ensure follow up is in accordance with correct Hertz procedure
Flexible attitude and ability to assist in all areas of the branch as needed
Professional Experience:
Previous customer service experience and strong sales skills.
Ability to work in a fast paced environment with a variety of tasks.
Ability to demonstrate professionalism, enthusiasm, and outstanding communication
Knowledge:
Computer literate.
Proficiency in English.
Skills:
Excellent organisational and time management skills
Good communication skills both written and oral
Ability to work well as a team with 100% customer focus
Excellent telephone manner is essential
Competencies:
Effective communication
Passion for Customer Service
Trust & Integrity
Agility & Adaptability
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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| Contact Details |
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| Job Title |
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Van Sales Managers North/Midlands/South |
| Location |
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Edinburgh, North |
| Job Number |
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104241738 |
| Posted |
|
17/05/2012 (23:11) |
| Agency/Employer |
|
Hertz Corporation |
| Description
|
|
The Regional Van Sales Manager reports to the National Van Sales Manager.
The purpose of the role is to grow commercial vehicle business in line with our business strategy from the existing customer portfolio and new customer acquisition within region. Delivery of first class customer account management to commercial vehicle customers within Scotland
Main Responsibilities and Accountabilities:
Acquisition of new long term commercial vehicle rental customers in line with business plan targets
Ensure long term relationships are built and maintained at all levels across customer base with customers local branch
Produce fleet pipeline reports for fleet rotation plan
Negotiation of new and existing contracts
Develop and manage local sales campaign to utilise idle van stock
Provide clear contract terms and handover documentation for operational account management
Maintain and develop Hertz commercial vehicle prospect portfolio within territory
Revenue growth in line with current strategy/BP
Identify business opportunities including product development
Monitor and feedback of competitor activity within region – both cars and commercial vehicles.
To be responsible for the preparation, implementation and evaluation of sales plans for an agreed territory in the UK.
To manage the acquisition, management and servicing of commercial vehicle business.
To identify and develop new commercial vehicle business opportunities within the agreed territory.
To support the Hertz operational branch network in the development of local commercial vehicle business.
Develop successful working partnership with car rental sales counterpart and branches within region.
Professional Experience:
Ideally with a minimum of 2 years prior sales experience including account management
Good understanding of business practice
Energetic and self-motivated with excellent communication and interpersonal skills
Knowledge:
Planning and control
Self Management & Drive
Relationship Management
Commercial Awareness
Skills:
Negotiation & Influencing Skills
Communication skills
Results execution and delivery orientation
Relationship management & Networking
Planning
Sales Ability
Competencies:
Integrity
Passion
Teamwork
Innovation
Continuous improvement
Flexibility
Results orientated
Customer service oriented
Communication
Results orientated
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| Job Type |
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Permanent |
| Contract Length |
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Fulltime |
| Start Date |
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ASAP |
| Contact Details |
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| Job Title |
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Customer Service Representative - Slough |
| Location |
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Slough, Berkshire |
| Job Number |
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115135040 |
| Posted |
|
16/05/2012 (10:14) |
| Agency/Employer |
|
Hertz Corporation |
| Description
|
|
Reporting to the Branch Manager, this is a demanding role with the key focus being on providing excellent customer service, and for individuals who strive in a very busy environment.
Effectively service customer needs providing the highest levels of quality to all customers.
Emphasis on selling and revenue maximisation on core products such as Collision Damage Waiver, Theft Protection, Personal Accident Insurance, Fuel Purchase Option and Upsells.
Ability to plan and prioritise all aspects of our D&C business
Developing new business
Effectively operate TAS system
Complete all rentals, re –rents, reservations and quotations in accordance with Hertz procedures and policies
Answer all telephone calls in accordance with Hertz policy
Liaise with various Hertz departments such as Distribution
Action overdues daily and ensure follow up is in accordance with correct Hertz procedure
Flexible attitude and ability to assist in all areas of the branch as needed
Professional Experience:
Previous customer service experience and strong sales skills.
Ability to work in a fast paced environment with a variety of tasks.
Ability to demonstrate professionalism, enthusiasm, and outstanding communication
Knowledge:
Computer literate.
Proficiency in English.
Skills:
Excellent organisational and time management skills
Good communication skills both written and oral
Ability to work well as a team with 100% customer focus
Excellent telephone manner is essential
Competencies:
Effective communication
Passion for Customer Service
Trust & Integrity
Agility & Adaptability
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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| Contact Details |
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