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Salamander Pumps
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Salamander Pumps
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Salamander Pumps has been manufacturing shower pump systems for over 25 years. We are established as one of the market leaders in the UK delivering high quality shower pump ranges representing 4 core values, quality, technology, service & value. We currently have a vacancy for an Office Sales and Technical Manager to work within our Technical and Sales Departments. Whilst supervising a team of 9, you will be responsible for ensuring that customer service is to a high standard at all times and that all inbound calls made into our technical and sales departments team are dealt with accurately, efficiently and most importantly providing customer satisfaction. Following an in-house training programme you will be required to manage the advice that both householders and plumbing installers receive on all issues relating to servicing, selecting and installing shower pumps. You will work closely with engineers when they are onsite to ensure correct decisions are made and excellent customer service is delivered. It is also anticipated that the successful candidate will be hands on, and have the ability to step in and help with inbound calls should the call traffic increase. You will also be first point of contact for any escalated complaints and will be required to respond to these in a reasonable time frame with the attempt to offer a positive solution for all involved. You will also be required to manage any customer damage claims by reviewing the circumstances and accessing the possible causes for damage to resolve the situation. Essential skills/experience for this role: - Excellent telephone manner and strong communication skills - Strong understanding of customer service and customer service experience - Experience in a management, supervisory or team leader position - Familiar with Microsoft Office - Reliable and punctual Desirable skills/experience for this role: - UK plumbing experience within the UK plumbing industry or have technical experience of some sort in the building sector - An appreciation of sales order processing - Experience of working in an office environment - Call centre experience while desirable, is not essential. If you looking for a career within a forward thinking company who are leaders in technology and service within the sector please apply. Salary: Negotiable Working Hours: 40 hours per week, Mon-Fri Position: Permanent


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Displaying 1 job from Salamander Pumps