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| Job Title |
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Account Executive Response & Fulfilment |
| Salary/rate |
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£15000 - £16400/annum |
| Location |
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Bedford, Bedfordshire |
| Job Number |
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126245599 |
| Posted |
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24/05/2012 (15:12) |
| Agency/Employer |
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XP Recruitment Ltd |
Description
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Account Executive Response & Fulfilment
Our client is now part of Europe's second largest postal and fulfilment services group. They have sister organisation worldwide and can provide global solutions. They focus on providing high quality services at competitive prices, and always aim to provide unrivalled client service.
Reporting to the R&F Client Services Manager within the Client Services Department, this is a demanding hands-on role. The job holder will be working within a department of other Account Executives, with responsibility for the delivery of services to our clients and to ensure that the work undertaken and produced on behalf of our clients is consistent with current operating best practice, companys quality procedures and agreed service level agreements.
The ideal candidate will have previous sales administration experience and knowledge / understanding of the response & fulfilment industry.
Salary £16,400 increasing to £16,800 (after successful completion of probation)
Hours are Monday to Friday 9:00am 5:00pm
Based in Bedford, the role will include:
Job Accountabilities:
To carry out the facilitation of daily processing and ensuring the clients timeframes are meet using the relevant software package
To ensure you have a full understanding of the clients business module and functions
To liaise closely with all relevant departments to ensure items are dispatched correctly and within the customers specifications
To interpret clients instructions and convert them in the form of a working brief
Ensure we are complying with the Service Level Agreement for the client
To oversee the management of the stock levels held for the client and ensure it is kept updated
To investigate any stock discrepancies
Job interpretation and liaison to ensure a full understanding of the clients brief
Ensure monthly invoices are generate accurately
Raise despatch documentation
You will require:
Well developed interpersonal understanding skills
Excellent communication skills both written and verbal
Strong commercial awareness
Knowledge, experience and understanding of the response and fulfilment industry or related services
Excellent administration skills
Good problem solving skills
High level of experience and skill in client relationship management
High level of English literacy and extremely numerate
Good computer skills including Excel, Word and the ability to learn new software packages
Personal Qualities Required:
The ability to build and maintain close working relationships with demanding clients
The ability to effectively deal with multiple projects and tasks
The ability to demonstrate commitment and ownership to the role
Able to work to deadlines
Commitment to team working
The ability to cope well and remain calm under pressure
Willingness to learn new and complex tasks and to show enthusiasm for the work involved
In return you will receive:
An excellent salary (negotiable dependent on experience) with the opportunity of career progression
Stake holders pension
Health Insurance (after successful completion of probation)
Free parking
20 days + plus bank holidays per annum
o Increasing to 25 days + bank holidays after 1 year completed service
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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ASAP |
| Contact Details |
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| Job Title |
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Customer Account Specialist |
| Salary/rate |
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£20000 - £32000/annum |
| Location |
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Birmingham, Birmingham |
| Job Number |
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118455230 |
| Posted |
|
24/05/2012 (15:08) |
| Agency/Employer |
|
XP Recruitment Ltd |
| Description
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|
Customer Accounts Specialist
Our client has been trading since March 2006; their total commitment on quality acquisition and customer management to the UK's small-business marketplace began by building a UK-coverage model business that can be considered the benchmark B2B mobile provision. From day one they have transacted only 24-month contracts, and they believe they are unique in having direct trading licences with all four networks including a three-year strategic partnership with Vodafone.
Salary up to £23,000 basic + Bonus - £28,000 - £32,000 OTE + Company Car + Mobile + Laptop
Hours - Monday to Friday normal office hours (flexibility required)
Reporting to a National Sales Director, the Customer Account Specialist will work as part of the sales team. Your purpose is to deliver weekly, monthly and annual sales & profit targets in a professional and compliant manner to achieve individual and team objectives.
Based in Birmingham, the role will include:
Training, Development
Daily
Take ownership of self development and to be a standard setter where others will follow
Keep up to date with changes to products, promotions, services, policies and procedures.
To increase sales penetration into existing Pure Customer Base
Through application of core competencies, use coaching provided and 1-2-1 s to improve performance.
Weekly
Attend weekly training session and Pure Connected Team Meetings (see Appendix 1).
Monthly
Book monthly 1-1 meeting with National Sales Director (KPIs, Business & Performance Review).
Targets
Daily
1 New deal per day from personal leads and contacts.
Monthly
Business Advisors Pay Plan to be signed off.
Achieve Target
Achieve minimum KPIs.
Motivation, Recognition & Reward
Daily
Engage in the culture of team and self-motivation through identification and recognition of high achievement.
Be aware of all advancements in Pure Connected services and portfolios and work with the teams to cascade this to the customer base.
Participate in company incentives
Weekly
Update all teams and colleagues you work with of your overall successes
Share your knowledge and skills with those around you.
The successful candidate will require:
Full UK Driving license essential
An experienced Office & Field Sales person with a proven track record
Experience within a telecommunication background is advantageous
Motivation and Enthusiasm
Tenacity & Drive
Conscientious approach to their work
Be target driven
Excellent interpersonal and communication skills
You will receive:
An excellent basic salary with fantastic OTE
Monthly commission scheme
Company Car
Mobile phone
Laptop
21 days holidays + bank holidays increasing 1 extra per completed year of service
Private Healthcare
Contributory company pension scheme
Opportunity for career progression
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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ASAP |
| Contact Details |
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| Job Title |
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Telemarketer |
| Salary/rate |
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£16000 - £23000/annum |
| Location |
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Northampton, Northamptonshire |
| Job Number |
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118448966 |
| Posted |
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16/05/2012 (09:13) |
| Agency/Employer |
|
XP Recruitment Ltd |
| Description
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Telemarketing Executive
Our client has been trading since March 2006; their total commitment on quality acquisition and customer management to the UK's small-business marketplace began by building a UK-coverage model business that can be considered the benchmark B2B mobile provision. From day one they have transacted only 24-month contracts, and they believe they are unique in having direct trading licences with all four networks including a three-year strategic partnership with Vodafone.
Salary £16,000 - £18,000 basic + Commission - £22,000 - £23,000 OTE
Hours - Monday to Friday 8:45am to 5:30pm (morning & afternoon break plus 30 minutes lunch)
Due to expansion we are looking for a Sales person ideally with previous telesales experience but not essential, who is now looking for an opportunity to join a growing company and build on their sales career.
Based in Blisworth, the role will include:
100% outbound calls contacting prospect customers
Offering savings on handsets & different contracts available
Qualifying the potential 3+ phones & monthly usage
Booking appointments for Field Sales Representatives
Using CRM in-house database
Planning calls based on geographical areas, postcode or alphabetical
Working to monthly targets
Working within a team of 5, this will grow to approx 15 -20 staff members by the end of the year & is based within the larger sales team.
The successful candidate will require:
Full UK Driving license & transport essential
Motivation and Enthusiasm
Experience of sales, telesales or telemarketing
Good PC Skills
Tenacity & Drive
Conscientious approach to their work
Be target driven
Excellent interpersonal and communication skills
You will receive:
An excellent basic salary which increases when quarterly targets are achieved:
o £16,000 level 1
o £18,000 level 2
o £21,000 level 3
Monthly commission scheme
Free parking
21 days holidays + bank holidays increasing 1 extra per completed year of service
Private Healthcare
Contributory company pension scheme
Opportunity for career progression
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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ASAP |
| Contact Details |
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| Job Title |
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Claims Team Manager (ULR) |
| Salary/rate |
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£30000 - £40000/annum As described |
| Location |
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Northampton, Northamptonshire |
| Job Number |
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101338335 |
| Posted |
|
10/05/2012 (15:48) |
| Agency/Employer |
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XP Recruitment Ltd |
| Description
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Claims Team Manager (ULR)
Our client is a privately own company with a corporate clientele of national organisations, who believe in providing a quality service rather than quantity. Due to a new large corporate client this dynamic & energetic company are looking to recruit experienced claims /motor Claims Handlers.
Salary £30,000 - £40,000 (dependent on experience)
Hours - Monday to Friday (37.5 hour week) working
in-between 8:00am - 6:00pm
To provide day to day management of a corporate client specific motor ULR team including the overseeing of the agreed service, staff performance and client care to ensure the consistent delivery of a premium service through the optimum use of all processes, systems and resources.
Based near Northampton, the role will include:
Personal Responsibilities
To act with honesty and integrity at all times, leading by example and promoting a positive and willing attitude to all.
To work closely and professionally with the Directors and Managers to deliver a premium client service and achieve the aims and targets of the company.
To act as the key conduit between the claims handlers and the Directors and Managers.
Client Responsibilities
To assist the Directors in documenting procedures, developing and maintaining client relationships and preparing for and attending client service reviews.
To be responsible for training claims handlers in respect of client procedures and to monitor the work of team claims handlers to ensure that client service level agreements and key performance indicators are maintained and always met during the course of the service provision.
To ensure that the data held on the case management system is to a sufficiently high standard and work with the Directors and IT support in the preparation of client reports.
To ensure that the team achieve and maintain full compliance with all office protocols, client service level agreements and client key performance indicators.
Internal Measure and Financial Responsibilities:
To be responsible for the teams delivery on specified targets and controlling the claim lifecycle as well as contributing to financial targets and feeding back to the Directors and Managers in respect of the on-going achievability or otherwise of the goals set out by the Directors.
To assist the Accounts Manager and Directors in the accuracy of claims handler lists and recovering outstanding client bills and aged debt.
People Responsibilities
To assist the Directors and HR Manager with recruitment into the client service team and to conduct formal probationary reviews, appraisals and other performance management procedures with members of the client service team as required including the production of minutes and documents.
To liaise with team claims handlers and the HR Manager to arrange and co-ordinate absences and aspire towards an average sickness rate of less than 3 days per person on a rolling 12 month basis
Working with the Directors, HR Manager and other Team Managers to identify any developing issues and ensure that they are dealt with in a fair, timely and professional manner at all times, seeking advice and support from HR where necessary.
To work with the Directors and Technical and Quality Manager to identify organise and implement training needs for all team claims handlers. Helping develop team claims handlers, particularly new employees with guidance and clear direction around expectations.
To provide structure and guidance when delegating responsibility to team claim handlers and other staff including where possible the agreement of specific requirements, timescales, escalation procedures and a defined commencement and conclusion.
Case Responsibilities
To be responsible for reviewing and signing in/out all post when received/despatched.
To be aware of the nature of the files held by the team and seek to recognise and identify any issues with those files before any problems occur or alternatively to assume ownership of contentious or complaint cases, working with the Technical and Quality Manager and Directors to resolve the same.
To manage and maintain a caseload of circa 15 files. These files should be commensurate with the position of Team Manager i.e. high profile cases, complaint cases etc. Cases should transfer between the Team Manager and the team handlers as appropriate.
To assist the Technical and Quality Manager with the auditing of claim files and to contribute to arising action plans, improvements and changes in process and procedure that becomes necessary.
An excellent working environment with views of the countryside surrounding based within a new converted building in an open plan office working within a team of claims handlers.
The successful candidate will require:
Minimum 2 years experience of discernible team management and people responsibility in a legal / insurance / claims management environment
Minimum 2 years experience of Motor uninsured loss recovery handling in a legal / insurance/ claims management environment to cover pre and post litigated claims.
Prior experience of working directly with clients, holding / hosting client meetings
Excellent presentation skills
A pragmatic and pro-active individual with demonstrable examples of prior working methods that evidence the same
The ability to deliver upon targets and tasks to the required level and in a timely and efficient fashion
Able to demonstrate leadership skills
Ability to work independently as appropriate but within a defined structure and to work effectively with Peers, Directors and Managers
Able to display clear communication skills
Demonstrable self-motivation and initiative
A calm disposition across all situations and the ability to focus upon key aspirations, drive the team to higher performance levels and conduct themselves in an appropriate and effective manner in all situations.
The willingness to accommodate unexpected situations with flexibility in working location, working extra hours, etc
You will receive:
An excellent salary (negotiable dependent on experience)
Free parking
Childcare Voucher scheme
Bonus scheme (Performance/Quality related)
24 days holidays per annum
Fully equipped staff room including pool table
Pension scheme
Medical cover
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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ASAP |
| Contact Details |
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| Job Title |
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Helpline & Information Services Manager |
| Salary/rate |
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£32000 - £34000/annum |
| Location |
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Northampton, Northamptonshire |
| Job Number |
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106116369 |
| Posted |
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04/05/2012 (10:02) |
| Agency/Employer |
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XP Recruitment Ltd |
| Description
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Helpline and Information Services Manager (3 month Contract)
Our client is the only charity in the UK dedicated to supporting people who have Progressive Supranuclear Palsy (PSP) or Cortico Basal Degeneration (CBD), both of which are degenerative neurological conditions which over time remove a persons ability to walk, talk, eat, drink and see. In consultation with healthcare professionals, they have developed a pathway of care for our client, to establish the standards of care that people can expect to receive and the recommended best practice for achieving them.
Salary £32,000 - £34,000 (dependent on experience) pro rota
Hours - Monday to Friday 9:00 5:30pm (1 hour lunch)
Main Purpose of Role:
To achieve the Standards of Care for people with PSP and CBD by providing a Helpline and Information Service to increase access to available services and support and including an interim contact person in complex cases.
Based near Northampton, the role will include:
KEY RESPONSIBILITIES:
Ensure a Helpline service is available on weekdays between 9am and 5pm by (70%)
Ensuring a maximum response to all Helpline calls, emails and other enquiries.
Rapidly assessing the best approach to meeting the needs of the enquirer and providing immediate advice and information.
Liaising with Specialist Advisors to assign a designated contact person in the absence of a key worker in complex cases.
Liaising with the Volunteering Services Manager to signpost to Support Groups, Volunteer Befrienders or Access Workers.
Liaising with Fundraising Team members to signpost to fundraising activities and liaising with the Administration Support Officer to register or update member details.
Liaising with external services to signpost to local support.
Liaising with the Volunteering Services Manager and Administration Support Officer to identify, recruit, train and manage suitable volunteers as Helpline Volunteers.
Devising and ensuring resources are available for the service to continue during times of planned and unexpected absence.
Establish and develop the most extensive and up to date repository of information about all aspects of living with PSP and CBD in the UK by (15%)
Devising and implementing a plan to capture and manage information and knowledge from relevant sources and to disseminate this to a range of audiences across all media.
Ensuring information is managed in a manner that retrieval is accessible in accordance with relevant policies.
Systematically identifying gaps in knowledge, information and services and making recommendations for investigative work in those areas.
Demonstrate achievement of relevant targets and progress towards the Standards of Care by (10%)
Identifying and agreeing relevant performance indicators for the Helpline and Information Service and appropriate mechanisms for monitoring achievement against these.
Ensuring focused, analytical management reports on progress are presented on a regular basis drawing on best practice in the sector.
Contributing to impact evaluation towards achievement of the Standards of Care.
Managing your own performance ensuring you have the knowledge, understanding, skills and time to undertake your work and proactively reviewing your performance against agreed objectives.
Contributing effectively to the establishment of relevant planning and work processes, centralised policies and procedures, systems, structures and roles to achieve and demonstrate results and improved performance across the organisation.
Effective stewardship of organisational resources by (5%)
Organising work and spending to maximum use of available resources and benefit of people with PSP and CBD.
Proactively collaborating with fundraisers and others and promoting the routine consideration and communication about opportunities which lead to fundraising success of the organisation.
Performing other duties by agreement and as required in support of the work of the PSPA.
PERSON SPECIFICATION
Knowledge
A degree in health or social care or equivalent.
A clear understanding or strong interest in the key issues and different information needs and experiences of people from a range of backgrounds affected by long term medical conditions.
A broad understanding of the key issues currently facing people with PSP and CBD.
Familiarity with regulatory requirements regarding health and social care advisory service provision.
Experience
In delivering helpline and information services.
In developing a highly organised information management system.
In managing volunteers.
In providing patient information.
Experience of the health and social care sector and an understanding of service delivery.
Experience of devising performance monitoring mechanisms and demonstrating relevant achievements based on outputs and outcomes.
Experience of and sensitivity to communicating with audiences from a range of backgrounds.
Skills
Able to engage easily by phone and email and with local services, community groups and volunteers.
Able to represent the organisation in an engaging and inspiring manner.
Ability to work in a self-directed manner, and to be highly organised and systematic in achieving and demonstrating results individually and as part of a team.
Excellent communication skills and the ability to impart complex information appropriately in a clear and sensitive manner.
Capacity to listen actively to people to understand their point of view, and to respond clearly and sensitively.
Ability to make decisions and consult when necessary.
Excellent computer literacy in dealing with a range of word and data processing, spreadsheet and communication packages.
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Contract |
| Contract Length |
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