Screwfix is the UK's largest direct and online supplier of trade tools, accessories and hardware products, despatching thousands of parcels every week for next day and weekend delivery to tradesmen, handymen and serious DIY enthusiasts all over the UK. With an expansion programme that retailers envy, we really are an exciting and motivating place to progress your career.
The Screwfix Head Office in Yeovil is a dynamic, diverse and exciting place to work. All of the departments that support each of our core sales channels are based here in our large, modern, purpose built offices. We employ around 400 people here, across a wide range of departments and functions. With the main executive board also here, this is the real nerve centre of Screwfix and the place where many of the important decisions about our future direction are taken.
Our fast paced, busy, and forward thinking Contact Centre, also based in Yeovil, employs around 400 people, handles around 40,000 calls and thousands of email and postal enquiries every week. Dealing expertly with enquiries from both trade and DIY consumers, we take orders, process payments, respond to enquiries, and offer advice and product support across our entire range of 18,000 lines. What´s more, our Contact Centre has been recognised nationally, winning seven awards at the Contact centre Awards 2010 and voted 11th in the Top 50 Call Centre Awards 2010.
We currently have over 200 Trade Counters nationwide and are opening new stores on a weekly basis. Our expansion plans mean that we will have closer to 300 stores by the end of 2012. In the current economic climate this is a massive achievement and makes Screwfix really stand out as a successful and exciting company to work for. Customers have access to over 10,000 stocked products to buy the same day, and anything not stocked can be delivered to the store the next day. Customers also have the option to call the store, order and pay, and collect the goods within 15 minutes.