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| Job Title |
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Food and Beverage Manager |
| Salary/rate |
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£22000/annum |
| Location |
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Bournemouth, Dorset |
| Job Number |
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130007956 |
| Posted |
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06/02/2012 (15:07) |
| Agency/Employer |
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Linked Recruitment |
Description
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Linked Recruitment are recruiting a Food and Beverage Manager for a prestigious 4* hotel in Bournemouth.
Salary: £22000
You must have previous experience in a Senior Food and Beverage role, preferably within a quality 3 or 4* hotel.
Purpose of job
Operate and manage all activities in the Food & Beverage departments and contribute to the success of the hotel by maintaining standards and personalized customer service in accordance with company policies.
Actively seek out and maximize all sales opportunities and ensure your teams have the skills to do the same. Ensure a firm control of costs in pursuit of profitability, efficiency, and guest satisfaction. Maintain open communication and build positive relationships with colleagues in order to ensure that all efforts are focused on improving levels of service to our customers.
Main Duties and Responsibilities
1) To carry out Duty Management shifts when required
2) Assist General Manager in the development of specific annual key objectives, focusing on action to influence standards and profitability
3) Set objectives for your departments and monitor the results
4) Assist the General Manager with hotel Health & Safety, ensuring effective risk management in all aspects of the operation with regard to employees and guests
a) Ensure all H&S files are checked monthly
b) Ensure all H&S files are organized and old items archived
c) Ensure due diligence testing is carried out and certificates are received. This is to include at least fire alarm system, gas cut off, emergency lighting, lifts, boilers, legionella, kitchen deep cleaning
5) Ensure all areas of the property are maintained to the best possible condition, reporting any issues to the GM.
6) Act as Senior Host in the hotel and provide leadership to all employees by example
7) Handle any customer complaints as necessary and endeavor to resolve to leave customer satisfied, reporting to the GM to assess whether further action is required
8) Chair any Head of Department meetings in absence of General Manager
9) To be aware of any VIPs or special requests/requirements from guests arriving at the hotel
10) Provide hands on assistance in the operation whenever required by the business/staffing levels
11) Oversee the day to day running of all departments
12) Overall control of beverage stocks, investigating any deficits and collating information ready for stock take whilst ensuring that budgeted GPs are achieved
13) To be aware of Profit & Loss accounts, expenditure and income sources. Ensure all departments are minimising costs without affecting service or standards
14) Ensure all areas of the hotel are kept presentable
Customer Care
Maintain excellent customer relations by ensuring the provision of efficient and friendly service at all times
Seek feedback from guests to ensure their requirements are met, that they are satisfied with their experience in the hotel, and that, in the case of any dissatisfaction, this is addressed immediately and effectively.
Liase with other departments to make sure guest requirements are known and met.
Ensure that all team members adhere to the company standard of dress, and are groomed to present smart and efficient image at all times.
Provide positive feedback to team members who demonstrate a high commitment to customer service. Ensure the whole team is made aware of examples of outstanding customer service.
Sales
Ensure that you are aware of revenue and GOP targets for your own department and for the hotel, and that your team are updated regularly as to how your department is performing in terms of sales
Ensure that your team are familiar with hotel facilities and services, and are able to promote these to our guests
Maximize in-house selling at every opportunity, and encourage your team to do so. Recognise the contribution of team members who perform well in selling to our guests.
Human Resources/ Payroll
Take an active role in the interview and selection of your team members
Ensure Head Office is provided with accurate and complete new employee documentation to ensure prompt addition to the payroll
Ensure induction takes place for all new team members in accordance with company policy
Ensure that training in your department is planned, designed, carried out, recorded and evaluated in accordance with Hotels policy
Coach team members and give regular, positive feedback on individual and team progress
Carry out regular performance appraisals for members of your team, in line with Hotels policy
Be aware of and communicate to your team, all relevant HR policies
Manage departmental payroll in accordance with payroll budget and forecasted levels of business
Plan departmental holidays to ensure all employees take their entitlement at minimum disruption to the department and level of service, and with minimum need for casual/ agency cover. Maintain records of holidays taken.
Handle performance issues within the department whenever possible, keeping notes and records as appropriate, and inform the General Manager of any disciplinary issues as they arise
Security
Ensure the security of cash, stock, company property, your work area and company premises by adhering strictly to all company and hotel checking and control procedures.
Bring to the immediate attention of the General Manager any potential areas of insecurity, or loopholes of which you become aware
Ensure that your team are trained to comply with all company and hotel checking and control procedures
Report any thefts, suspicious incidents or behaviour, breakages or damage to property or equipment, to the hotel general manager, and take appropriate action immediately
Ensure that your team are aware of the need to be vigilant and to report to you any thefts, suspicious incidents or behaviour, breakages or damage to property or equipment to you or, in your absence, to their team coach.
Health & Safety
Understand and comply with the companys policy on health and safety: communicate this to your team
Carry out duties in a safe manner having regard for the health, safety and welfare of self, team members, guests and other persons on the hotel premises.
Comply with the hotels fire evacuation procedure, understand your responsibilities within it, and ensure your team members do the same
Comply with COSHH regulations when handling chemicals, and ensure every team member is trained to handle relevant chemicals in an appropriate manner
Carry out any safety/hygiene audits as required, and offer full support to anyone carrying out such audits on behalf of the company
Linked Recruitment are an equal opportunities agency and welcome applicants from all parts of the community.
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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| Contact Details |
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