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Displaying 13 jobs from AIG

 
Contact
Recruitment
Email
Address
The AIG Building 2-8 Altyre Road Croydon Surrey CR9 2LG

With more than 40 million clients in over 160 countries and jurisdictions around the globe, AIG is truly a world leader in insurance. In the UK, we have been serving every kind of commercial, professional and individual customer for over 50 years. But AIG isnít just a big company - itís a unique one. Our emphasis on early responsibility and personal development genuinely enables talented people to take their career almost anywhere they want to go. We have some very ambitious plans for the future. If you share our passion for customer service and are ready to go the extra mile, you can be central to making them happen. To find out more, visit http://www.aig.co.uk/_2538_368943.html

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Job Title
Location
London 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

We are recruiting a Medical Case Manager, fluent both in English and French, to join ourTravel Assistance Department in Shoreham-by-Sea, West Sussex. Working as part of our global medical team, you will be required to use your knowledge of emergency/critical care to monitor medical cases, including medical evacuations, physician visits and ongoing hospitalized cases for the Assistance Department. You will be a caring, diligent RGN with proven and recent clinical experience within an acute adult setting. Your resopnsibilities will include: * Medically monitors cases by: Telephone contact with treating medical providers and/or review of medical reports * Appropriately and completely documents case activity * Reviews and/or recommends medically necessary travel requirements in conjunction with treating physician and Travel Guard Physician on-duty. The shift patte rn covers 40 hours per week, between 7am to 10pm including weekend working on a rotational basis and occasional requests for flexibility. - Native or bilingual French and English language - Personal expertise and knowledge in emergency/critical care, in out-of-hospital emergency care, aero medical transport services, and flight physiology. - Excellent verbal and written communication skills are a key requirement of the role as you'll be dealing directly with medical professionals and customers, along with the ability to calmly plan and prioritise your case load. - Experience of working within the medical insurance sector would be an advantage but is not essential, as a comprehensive induction training programme will be provided. Effectively manages computer technology, typing and word processing. - Associate/Technical or Bachelor of Science Degree - desirable - Registered Nurse, Paramedic or equivalent. - Self-motivated and able to work under pressure with a high level of responsibility. - Effective time management to be able to multi-task, prioritise to meet varying tasks and deadlines and delegate. - Strong communicator at all levels; verbally and written to build and maintain internal and external relationships. About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-295839 
Job ID
201468305 
Contact Details
 
Job Title
Location
London 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

AIG Travel Guard is currently recruiting for Claims assessors to join our Shoreham-by-Sea based office, on a permanent contract. This is a fantastic opportunity for a individual with strong customer service skills to join a dynamic teamwork culture and to get your foot in the door in a global insurance company. Your role will be to actively liaise with our customers and brokers, via telephone and email, in relations to their travel insurance claims: this may include claims related to flights delay or cancellation, lost baggage, or medical prescription while travelling. You will be handling high volumes of low complexity claims (Claims up to £2,000) and will be working in a fast paced environment, where the quality of customer service is the key to success. The main responsibilities for the role are: * To handle telephone /email/ fax / post enquiries from policy holders and brokers. * To provide customers with information about the cover of their policy and the claims process. * To identify valid claims cases and/or decline within the limits of the policy terms and conditions * To ensure allocated claims are set up and properly managed, recorded and completed by ensuring full and proper data capture, case status, reserve controls and reserve accuracy. * To perform independent reviews of policy benefits and approves expenses for claims cases based on interpretation of terms and conditions of policies and within authority limits. * To proactively handles claims to reduce complaints & increase compliments. Logging all complaints accurately within 24-hours in line with FCA and local procedures and working to resolve complaints at the informal stage or escalate to the appropriate person. Your work pattern will be Monday-Friday, 09.00 to 17.30pm, excluding bank holidays. Experience of technical claims assessing, preferably travel claims, desirable but not required * Educated to a minimum standard of 5 GCSE's including Maths & English or equivalent and/or relevant experience * Computer literate with knowledge of Microsoft Office applications * Experience of working in an environment of superior customer service * Excellent telephone handling skills * Must have experience of working to targets Competencies * Proactive, resilient to stress * Strong team player * Attention to details, accuracy * Strong communication skills (written and spoken) * Ability to manage multiple priorities, strong organisation and time management skills * Is self-managed and motivated, has a proactive/'can-do' attitude, * Effective problem solving, able to work under pressure * Must work with integrity, take ownership, responsibility and pride in their work that represents role model behaviour About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-295830 
Job ID
201458479 
Contact Details
 
Job Title
Location
Leeds 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

We are currently recruiting an Underwritting assistant to join our Leeds based office on a 12 months contract. This is a great opportunity to get your foot in the door of a globlal insurance company. The main responsibilities for the role include: - Assist in underwriting new and existing accounts to contribute to the profitable development of the Property profit centre in line with targets set by UK Property Profit Centre Management. - Assist Underwriters to work across functionally with other areas in AIG to achieve corporate objectives. - Input premium information into the accounting system - Follow up on cases and ensure all documentation required is provided. - Work within agreed decision making standards, limitations and authorities / Profit Centre underwriting guidelines. - Build relationships with brokers and clients. - Highly numerate. - Good knowledge of MS packages, especially Excell. - Insurance background desirable, but not required - Good people and communication skills. - Relationship management skills. - Negotiation and influencing skills - Good organisational skills with proven ability to prioritise workload. - Understanding of the impact of regulation and compliance. #LI-KS1 About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Temporary 
Job Reference
PCK333-295101 
Job ID
201439439 
Contact Details
 
Job Title
Location
Croydon 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

This is a great opportunity for a dynamic individual to use their strong communication, administrative and knowledge of the claims process to support the UK Claims teams. By processing in accordance with the AIG Croydon Service Centre's standard operating procedures and ensuring all service levels and targets are achieved you will also be required to support AIG UK & Ireland to achieve its strategic business objectives by focusing on providing unmatched value for our customers that set us apart from our competition. Thus creating a service excellence culture ensuring we treat all our customers fairly and professionally. This is a fixed term contract until end of December 2014. Core duties include (but are not limited to) processing claim payments for multiple lines of business. Accountabilities for the role: 1. Accurate validation / interpretation of claim information and supplier invoices received into UK Claims against a defined set of rules. 2. Accurate interpretation and data entry of claim or payment details into A/egis and OneClaim within defined service level agreements. 3. Adhere to defined service level agreements. Achieve daily targets and Quality score requirements. In addition it would be expected that you: * Assist Team Leader with production of management information / reporting where required * Maintain an exceptional level of service delivery to AIG customers by exceeding expectations at every opportunity (to be measured by customer service surveys and complaint trend analysis) * Seek to continuously improve Croydon Service Centre processes by challenging ways of working and recommending changes / benefits to management team for approval * Adhere to standard operating procedures, FCA guidelines and standards working within UK Claims systems and controls * Work within agreed decision making standards, limitations and authority levels * Comply with all regulatory and risk management requirements / responsibilities * Carry out accountabilities and objectives within the framework of AIG UK's TCF policy Proven track record of working within a claims department/processing centre is desirable * Understanding of insurance documentation, correspondence & litigation - desirable * Positive attitude to change * Work on own initiative and able to challenge when required * Excellent customer service skills * Strong data entry skills and attention to detail * Good working knowledge of MS Packages * Ability to interpret documentation and identify key information for data entry * Demonstrates a willingness to develop to assist with the overall achievement of optimum performance * Good commercial awareness of the insurance industry * Awareness of the impact of regulation and the FCA #LI-KS1 About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Temporary 
Job Reference
PCK333-295090 
Job ID
201438909 
Contact Details
 
Job Title
Location
City of London 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

This position of Personal Property Actuarial Analyst - UK & Germany will be primarily responsible for providing Actuarial support required by the Personal Property product tower in the UK & Germany. Accountabilities for the role: * Responsibility to determine rate level needs by applying known actuarial techniques to the data * Perform rate and segmentation reviews, using GLM techniques where possible and identify market segment opportunities as part of the review process. * Communicate technical findings to non technical colleagues to provide maximum value in the decision making processes regarding rates, underwriting and marketing. * Participate in the decision making process relative to rating changes and supervise the implementation of decided changes. * Championing sustainable profitability for Personal Property Lines in countries of responsibility through application of Actuarial principles and personal integrity. * Develop rating plans for new ventures working directly with Underwriting, Marketing and Systems Personnel in developing and carrying out new business plans. * Provide budget loss ratios estimates for various segments of Personal Property lines in countries of responsibility. * Collaborate with Finance, and Data Analytics & Analysis function to ensure data used for pricing and monitoring is complete, accurate, adequate and timely. * Comply with key regulatory and risk management procedures, as well as audit requirements * Reports the EMEA Personal Property Portfolio Actuary. Experience & Qualifications Required: * Bachelors degree or equivalent in Mathematics/Statistics/Actuarial Science * Fellowship in the Institute & Faculty of Actuaries, Casualty Actuarial Society or other Actuarial Governing body, or actively pursuing qualification under a major Actuarial organisation with proven ability to pass exams. * Experienced in property-casualty actuarial work, with a preferred emphasis on personal lines pricing. * Proven proficiency in actuarial concepts/methodologies * Thorough understanding of general insurance including underwriting policies, claims handling policies and local legislation * Generalized linear modelling experience required, facility with EMBLEM and RADAR software, as well as Excel, SAS and Access or other database software. * Fluency in English required, with proficiency in German a major advantage. * Proven ability to managing to tight deadlines and priorities #LI-LJ1 About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-294925 
Job ID
201434063 
Contact Details
 
Job Title
Location
Middlesex 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

We currently have an opening for an experienced Rehabilitation coordinator to join AIG in Croydon on a permanent contract. The main responsibilities include to: - Manage active caseload of rehabilitation, EL and motor cases from AIG Europe and external parties. - Provide administrative support and keep data base up to date - Generate invoices for payment, Liaise with the Finance department to ensure invoices have been paid - Coordinate quality healthcare services through case management. - Maintain regular and effective contact with solicitors, clients and other key parties involved in the rehabilitation process by telephone, in writing and visits - Liaise with service providers and internal and external clients - Understand other company administration roles and provide cross cover arrangements when required - Ensure service standards for case management are adhered to and in line with company procedures and business strategies Requirements - Previous experience as rehabilitation coordinator preferred - The role would also suit Physio / Sport/ Science / Healthcare graduate with basic knowledge of injury and rehabilitation - Strong customer service skills and professional telephone manners required - Demonstrates the ability to manage their work time and commitments - Able to manage priorities and work towards deadlines - Well organised, Resilient #LI-KS1 About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-294410 
Job ID
201422404 
Contact Details
 
Job Title
Location
Croydon 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

We are currently recruiting an experienced IT Busniess Ananyst to support the implementation a global Claim project. The role involves gathering, analyzing and documenting business requirements as well as providing maintenance and production support for the Claim system. The succesfull candidate will be involved in conducting requirement gathering sessions with the global regions and SMEs (subject matter experts) and perform business and gap analysis for both new and enhancement requirements. The Business Analyst will serve as a liaison between the user groups and the development teams ensuring the best technical solutions are developed for the business needs; this requires business requirement documentation, design sessions, build verification and testing, systems implementation and production support, all of which equates to the full project life cycle. International business travel may be required, and thefore candidates must have the right to work in EU and UK. #LI-KS1 - Proven business systems analysis experience (or equivalent); - Experience in business analysis, presentation, QA and writing skills; - PEGA Business Architect Professional certification with prior experience in handling PEGA based and agile development methodology desired, but not required - Experience in handling technical design documentation for agile development methodology; - Insurance business experience desirable, but not required - Fluency in multiple languages (especially German or French) a plus. About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-294265 
Job ID
201419676 
Contact Details
 
Job Title
Location
Croydon 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

We are currently recruiting an experienced Financial Lines Claims Adjuster, to deal with a mixed case load of Directors and Officers Liability, (D&O) and Employment Practices (EPL) claims on a UK and global basis, from notification through to resolution of claims. The role will be client facing and in addition to coverage, legal liability and quantum analysis, will include considerable interaction with brokers, insureds, external providers and internal stakeholders. The main responsibilities ofr the role will be to: * Handle and investigate all claims in accordance with company standards and procedures * Promote compliance with best practice for all aspects of claims assessment * Build relationship with internal and external customers acting as a point of referral. * Keep up to date with legal and landmark cases which may affect the day to day function of the Claims Department. * Actively promote and demonstrate the principles of Treating Customers Fairly (TCF) in claims handling. * Proactively identify and review suspect/fraudulent claims on a consistent basis. Deal with suspect / fraudulent claims in accordance with internal fraud guidelines utilising approved suppliers. * Continually update and apply learning of the General Insurance Market Fraud, the FCA and FOS approach to claims handling with demonstration in the day to day environment. * Comply with key regulatory and risk management responsibilities The successful candidate will have strong Financial Lines claims handling experience and a detailed working knowledge of the legal and regulatory environment within such claims are handled. Candidates will also have strong communication skills, both written and verbal and be articulate and confident in a meeting environment. About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-294262 
Job ID
201419315 
Contact Details
 
Job Title
Location
City of London 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

Accountabilities for the role: Support Local Compliance Officers in their implementation of policies and programs and maintain evidence that implementation is complete. Analyse and interpret management information to identify whether compliance controls are effective and to what extent the compliance risks faced by the business are mitigated. Collate information from across the EMEA Region and author regular and ad-hoc reports to all levels of management. Work with Legal to identify and understand how regulatory changes in the UK and EMEA impact AIG Property and Casualty business and work with Local Compliance Officers to re-align policies, procedures and controls to ensure that business activities remain compliant and compliance risk is mitigated. Support the escalation of sanction enquiries using the Regional Sanctions Action Team to ensure the business receives appropriate guidance on sanction enquiries. Support the business in delivering its objectives, for example by supporting project activity, the development of financial promotions, products etc. Manage and prioritise workloads to ensure that quality of work is achieved and deadlines are met. Develop and deliver compliance training programs using multiple channels and tools, tracking participation, ensuring completion within Company standards and producing management information to demonstrate the success of the training activity. Collate management information and author reports for Compliance to ensure peers and stakeholders are kept appropriately informed of activities. Develop and maintain effective relationships with key stakeholders across the Property and Casualty business within EMEA including stakeholders within Legal and Compliance. Experienced compliance professional with at least three years proven experience in a compliance role with EU and UK regulatory knowledge. Strong written and verbal communication skills and the ability to collaborate with stakeholders across the business and at all levels of seniority. Ability to understand business issues and develop solutions that meet regulatory requirements and minimise the impact on normal business activities. Experience of compliance risk management processes including risk assessment and mitigation frameworks. Ability to work on own initiative and as a team member. Proven experience of delivering training at all levels of seniority and able to express material in a comprehensive and logical sequence with the right level of detail for the audience. Competent in the use of Microsoft Office, Sharepoint and Docushare About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Start Date
ASAP 
Job Reference
PCK333-294235 
Job ID
201418544 
Contact Details
 
Job Title
Location
Manchester 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

Financial Lines claims handler, controlling notifications from first notice to ultimate resolution a challenging workload. Role will include coverage, legal liability and quantum analysis in addition to regular contact with clients and brokers to provide claims development updates. Mixed portfolio of Professional Indemnity, D&O and EPL claims. Reporting to Complex Claims Team Manager. Accountabilities: * Handle and investigate all claims in accordance with company standards and procedures * Promote compliance with best practice for all aspect of claims assessment * Build relationship with internal and external customers acting as a point of referral. * Actively promote and demonstrate the principles of Treating Customers Fairly (TCF) in claims handling. * Proactively identify and review suspect/fraudulent claims on a consistent basis. Deal with suspect / fraudulent claims in accordance with internal fraud guidelines utilising approved suppliers. * Continually update and apply learning of the General Insurance Market Fraud, the FCA and FOS approach to claims handling with demonstration in the day to day environment. * Comply with key regulatory and risk management responsibilities * Promote high standards of file maintenance Basic knowledge of Financial Lines claims handling required. The successful candidate will also demonstrate strong verbal and written communication skills. About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-293550 
Job ID
201406978 
Contact Details
 
Job Title
Location
Chesterfield 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

We are currently recruiting a Claims Adjuster to join our Chesterfield based office and enhance the reputation of AIG as a first class motor claims service provider. This is a fantastic opportunity to join a global leading insurance company on a permanent contract and to use your experience of claims handling. The main responsibilities for the role include: * Actively support the Motor Business in providing a customer focused, cost efficient claims handling service by a pro-active approach to claims handling that puts customer service as the core value whilst operating within a regulatory framework. * Handle, investigate and close all motor claims that have been allocated in accordance with the agreed internal service level, best practice requirements and against policy terms and conditions aligning with the total and/or partial resolution of Third Party needs. * Take proactive steps to effectively deal with Claimants and their solicitors in order to best achieve overall business objectives * Ensure that all allocated work is handled within Key Performance Targets of the Motor Department. * Decide on legal liability; damage assessment and assessing the need for investigation or rehabilitation. Promote compliance with best practices for all aspects of claims assessment across the Motor Department and be aware of bespoke processes for specified clients. Experience of claims procedures, products and services, required * "can do" attitude and pro-active, * Solutions focused, problem solving skills * Prepared to take brave/measured/innovative risks to gain commercially beneficial outcomes * Excellent call handling skills and comes across as confident orator who is able to remain patient when imparting complex information to others. * Have the ability to build relationships with others. * Be a confident & effective communicator both verbally and in writing. * Able to organize and prioritize own workload effectively. * To be a strong team player able to work in an environment of sharing workloads, advice and experience, able to work with limited supervision About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-293540 
Job ID
201406439 
Contact Details
 
Job Title
Location
Chesterfield 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

We are currently recruiting a Claims Adjuster to join our Chesterfield based office and enhance the reputation of AIG as a first class motor claims service provider. This is a fantastic opportunity to join a global leading insurance company on a permanent contract and to use your experience of claims handling. The main responsibilities for the role include: * Actively support the Motor Business in providing a customer focused, cost efficient claims handling service by a pro-active approach to claims handling that puts customer service as the core value whilst operating within a regulatory framework. * Handle, investigate and close all motor claims that have been allocated in accordance with the agreed internal service level, best practice requirements and against policy terms and conditions aligning with the total and/or partial resolution of Third Party needs. * Take proactive steps to effectively deal with Claimants and their solicitors in order to best achieve overall business objectives * Ensure that all allocated work is handled within Key Performance Targets of the Motor Department. * Decide on legal liability; damage assessment and assessing the need for investigation or rehabilitation. Promote compliance with best practices for all aspects of claims assessment across the Motor Department and be aware of bespoke processes for specified clients. #LI-KS1 Experience of claims procedures, products and services, required * "can do" attitude and pro-active, * Solutions focused, problem solving skills * Prepared to take brave/measured/innovative risks to gain commercially beneficial outcomes * Excellent call handling skills and comes across as confident orator who is able to remain patient when imparting complex information to others. * Have the ability to build relationships with others. * Be a confident & effective communicator both verbally and in writing. * Able to organize and prioritize own workload effectively. * To be a strong team player able to work in an environment of sharing workloads, advice and experience, able to work with limited supervision About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-293294 
Job ID
201400660 
Contact Details
 
Job Title
Location
Shoreham-By-Sea 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

AIG Travel Guard is currently recruiting a talented Customer service advisor - Native /Bilingual French speaking to join our Shoreham-by-Sea based office, on a permanent contract. This is a fantastic opportunity for an individual with excellent communication skills both verbal and written, and excellent customer service skills to join a dynamic teamwork culture. Your role will be to handle Travel insurance claims and medical assistance customer complaints in French and in English. The cases you will be managing may range from claims related to lost baggage, flight cancellation to medical evacuation or repatriation. The main responsibilities for the role will include: - to deliver superior customer service and communicate effectively with customers and to handle complaints on cases where - to advise customers on the complaints procedures - to perform independent reviews of complaints and service failures - to acknowledge complaints promptly, to investigate cases thoroughly and fairly, and to respond within set time limits. - to ensure complaints information and outcomes are accurately recorded - to deliver clear and accurate written and verbal communications to customers, internal and external stakeholders - to tailor communication approach appropriate to the situation to ensure the most desirable outcome - Native French speaker or bilingual both verbal and written, Fluent English, required - Experience in handling customer complaints and/or customer service desirable - Computer literate with knowledge of Microsoft Office - Strong communication skills, ability to influence, reconcile and negotiate when required - Ability to change direction quickly, manage multiple priorities, have strong organisation and time management skills ensuring close attention to detail - Awareness of the insurance market and, preferably, insurance regulation and legislation - Self-managed and motivated, proactive/'can-do' attitude, effective problem solving and solutions focused even when working under pressure - Must work with integrity, take ownership, responsibility and pride in their work that represents role model behaviour - Your work pattern will be Monday-Friday, 09.00 to 17.30pm, excluding bank holidays. #LI-KS1 About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-293212 
Job ID
201396168 
Contact Details
 
 

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