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AIG

Contact
Recruitment
Email
Address
The AIG Building 2-8 Altyre Road Croydon Surrey CR9 2LG

With more than 40 million clients in over 160 countries and jurisdictions around the globe, AIG is truly a world leader in insurance. In the UK, we have been serving every kind of commercial, professional and individual customer for over 50 years. But AIG isnít just a big company - itís a unique one. Our emphasis on early responsibility and personal development genuinely enables talented people to take their career almost anywhere they want to go. We have some very ambitious plans for the future. If you share our passion for customer service and are ready to go the extra mile, you can be central to making them happen. To find out more, visit http://www.aig.co.uk/_2538_368943.html

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Job Title
Location
City of London 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

AIG are recruiting a Business Development Manager to lead the development and execution of the UK Partnership Distribution New Business strategy. You will manage and develop the new business pipeline through market analysis & insight and use of AIG network. As a senior member of the sales and marketing team you will: * Develop, plan and execute the NBD sales strategy in line with country/regional objectives to ensure that GPW/NPW targets are achieved at the required rate of RAP in the most cost effective route and time frame * Manage and co-ordinate new business approach and response to RFP's and RFI's. * Ensure that new business pipelines are tightly controlled and that there is a planned and active approach to new client acquisition * Be active in the market and ensure that a communication plan exists that supports Affinity leadership position and value proposition * Identify alternative distribution opportunities * Work with regional and functional leadership to communicate and plan for resources (systems, HR, operations, marketing etc.) to support the success of the business development function * Assist in producing reports or completing specific projects, as required * Ensure effective handover of new business , ensuring agreed processes followed You will need to demonstrate: * World-class sales skills * Experience working in a highly regulated environment, ideally financial service is required * Ability to provide compelling responses to RPIs, RFQs and work with internal stakeholders to gather information required * Evidence of identifying, delivering and managing balanced commercial activity that provides sustainable benefit * Experience of effective pipeline management * You may have experience of Bancassurance distribution or affinity insurance * You will ideally possess a general understanding of General Insurance underwriting principles and product suites and experience of Life, Accident &Health and Personal Lines product market is desirable * Excellent presentation and interpersonal skills, a professional approach and the ability to quickly develop credible working relationships * Excellent negotiating and influencing skills * Ability to work under pressure * Results orientated, able to deliver in a complex environment About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-302826 
Job ID
201606608 
Contact Details
 
Job Title
Location
Shoreham-By-Sea 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

We currently have an opening for a Medical Assistance Coordinator, fluent/native French speaker to join our Shoreham by sea office on a permanent contract. The main responsibilities for the role are : - To provide assistance and emergency medical travel services to customers, including pre-travel advice, cost containment, identifying potential recovery opportunities, liaise with customer's, corporate clients, providers - To deliver superior customer service for our clients and customers, . - To promote a pro-active outbound call culture, including setting clear expectations of service to all customers and stakeholders and delivering the agreed communication strategy. - Make the appropriate arrangements for either emergency remote medical treatment, or medical evacuation by either special aircraft or by assisted commercial flight. - Provides customer service support re: policy cover, monitoring and reporting on patient status, coordination of travel emergencies, whilst ensuring all case handling are documented appropriately - Pro-actively handle escalated calls and ensure complaints are resolved, where possible. - Performs independent reviews of policy benefits and approves expenses for assistance cases based on interpretation of terms and conditions of policies and within authority limits. - Recognises Travel Guards global presence and works closely with the other parts of the organisation for the overall objective of improved customer service and treating all customers fairly. * French (mother tongue) is a requirement for this position along with excellent English * Experience of contact centre and/or customer service environments * Self-motivated and able to work under pressure with a high level of responsibility. * Effective time management to be able to multi-task, prioritise to meet varying tasks and deadlines and delegate. * Strong communicator at all levels; verbally and written to build and maintain internal and external relationships. * To work with integrity independently or as part of a team to achieve personal and business objectives. * Good numeracy, literacy and attention to detail. * Minimum education standard of 5 GCSE's at Grade C or above or equivalent About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-300613 
Job ID
201603986 
Contact Details
 
Job Title
Location
Croydon 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

The Global Quality Assurance team is growing and is looking to recruit a talented individual with experience in handling and auditing Casualty claims, namely General Liability, Employer Liability (EL), and Product Liability (PL), to join our Croydon based office on a permanent contract. The main responsibilities for the role include: - To conduct desktop reviews and audit of General Liability, Employer Liability (EL), Product Liability (PL) (low complexity/express) claims in UK and Europe to ensure the Global Quality Assurance standards are met and consistent in UK and Europe. - To audit Low complexity/express claims handling effectiveness and identify opportunities to improve processes, Casualty claims handling to Best Adjuster standards and identification of Lost Economic Opportunities. - To analyze claim audit results, present constructive feedbacks to claim offices and provide follow up to ensure implementation of meaningful Continuous Improvement and/or Action plans. - To provide feedbacks and recommendations to the lines of business and local teams on Improvement plans /actions plans Requirements - Proven claims experience handling Casualty Claims with in-depth knowledge of industry best practices, including EL, PL, Products liability or general liability, required - Experience in Claims analysis and audit, desirable - Ability to make recommendations on action plan - Strong verbal and written Communication skills, ability to influence and to manage stakeholder expectations - Excellent organizational skills - Languages skills in Italian, French and/or German desirable - Eligibility to work in UK and Europe - The role is based in Croydon and will require to work from European offices (25% travel) About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-302547 
Job ID
201603847 
Contact Details
 
Job Title
Location
City of London 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

AIG is recruiting for an Analytics Data Model Design Lead. As the Analytics Data Model Design Lead you will be responsible for the design of high-performance database solutions for analytics on very large volumes of data using both legacy and cutting-edge technology. This is a hands-on role in which rapid, collaborative delivery will be expected in an evolving environment. You will be expected to: * Own and maintain a data model supporting complex analytics and data visualisation * Own and maintain the high level application design documentation of analytics applications * Translate client requirements into data model and design changes * Explain, create, maintain and evaluate logical and physical models from scratch as well as take an existing data model and extend & improve it * Participate in complexity and effort estimations * Work closely with stakeholders, developers, business analysts and a variety of end users and teams to ensure a design robustness and requirements coverage * Participation in defects triage * Building scalable solutions that create great business impact * Strong and effective communication (both written and verbal) with colleagues and business leaders * Deliver on commitments and demonstrate openness to new ideas * Adapt to a constantly changing environment where requirements are loosely defined and are being discovered as the design and build phases progress You will be able to demonstrate experience of: * Working with huge data volumes and on design optimization for performance * Working as an Application Designer, Solution Architect, Data Architect or Data Modeller in a fast paced analytics environment * End-to-end design of analytics applications * Advanced SQL skills * Data modelling tools (e.g. CA Erwin) * Experience in one or more modelling/machine learning platform such as R, SAS, and Python * Familiarity with common computing environment (e.g. Linux, Shell Scripting) * Knowledge of Big Data related techniques (e.g. Map-Reduce, Hadoop, Hive, NoSQL) * Experience in data modelling (particularly dimensional modelling and OLAP database design) About the Science team at AIG AIG formed the Science team after recognising the power of technology, data, and computational science to transform the insurance industry. The team consists of world class business minds and scientists and has been created to drive transformational change through evidence-based decision making at the company. The group is highly visible and fully supported by the leadership team of AIG and has a broad and global mandate ranging from solving complex business problems to partnering with leading academics on the development of next generation modelling techniques. The group's intent is to be a centre of innovation at the company and a catalyst for change About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-302530 
Job ID
201602026 
Contact Details
 
Job Title
Location
City of London 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

AIG is recruiting for a Business Analyst with experience working in a data science or analytics environment. As the Science Business Analyst you will work with business stakeholders, Science business partners and modellers to draw out business data requirements and work with data analysts and developers to build data-based solutions. Primary responsibilities will be to: * Define data requirements and relative priorities by working together with people across AIG * Creatively problem solve complex business and data challenges that others in the business or in Science cannot solve * Develop financial business cases and justification for requirement prioritization and investment * Collaborate with data analysts and database developers to enable delivery of the data requirements and ensure detailed understanding of the requirements which therefore results in timely and accurate delivery * Come up with creative solutions to business challenges related to what the Science team is delivering * Manage activities through appropriate mechanisms (status reports, activity and issue logs) * Participate in cross-functional projects The data within the Science team data model is used not only by analysts within the Science team, but to underpin valuable global analytical tools and data visualizations. As a result, this role is of critical important to multiple users within the wider company. You will be able to demonstrate: * Experience working on projects that have utilised very large databases / datasets * Project delivery experience in advanced statistical or machine learning techniques and comfortable engaging with highly trained statistical technical experts and senior business stakeholders. * Degree in business strategy related topic (e.g. Finance, Economics, Marketing, Business Studies) * Direct, hands on, experience of financial business case modelling * Present complex analytical outputs to senior (Director and Board level) staff * Extensive experience in using Microsoft Office tools for advanced analytical and reporting purposes * Specific project experience that has generated direct, measurable, financial benefits * Ability to solve problems creatively and, where necessary, pragmatically * Passionate about developing effective and efficient data science solutions * Comfortable and effective in working in teams and on own initiative where required * Prepared to take ownership and accountability for deliverables * Excellent communication skills with the ability to hear what others are saying and the ability to be heard * Interest in all aspects of the insurance business and processes (e.g. underwriting, claims adjusting, finance and accounting, risk management and operations) About the Science team at AIG AIG formed the Science team after recognising the power of technology, data, and computational science to transform the insurance industry. The team consists of world class business minds and scientists and has been created to drive transformational change through evidence-based decision making at the company. The group is highly visible and fully supported by the leadership team of AIG and has a broad and global mandate ranging from solving complex business problems to partnering with leading academics on the development of next generation modelling techniques. The group's intent is to be a centre of innovation at the company and a catalyst for change. About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-302527 
Job ID
201601750 
Contact Details
 
Job Title
Location
Croydon 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

To actively support the A&H Business Function in attaining its objectives through the proactive assessment and management of genuine claims within the agreed settlement authority limit. Contribute to the Department achieving its overall objectives through ensuring delivery of a customer focused service at all times whilst operating within a legal regulatory framework. 1. Strong verbal and written communication skills; 2. Well developed negotiation and dispute resolution skills; 3. Time management - Ability to handle multiple priorities, organise work and meet deadlines; 4. Strong administrative and report writing skills; 5. Attention to detail; 6. The ability to problem solve and develop new ideas to improve working practices; 7. Lateral thinking. Handle and investigate allocated medium complexity claims against policy conditions and in accordance with best practice requirements within agreed operating authority limit. Develop and maintain technical and soft skills to enable accurate assessment and reserving of travel, temporary total disablement, permanent disablement and fatal accident claims. Promote best practice for handling for travel insurance and personal accident claims across all lines of business, knowing the specific procedures and processes that are applicable to Leisure policies versus Corporate policies within agreed Service Levels. Develop and maintain knowledge to moderate level of medical terminology and demonstrate translation in to layman terms on a day to day basis. Review and assess medical reports of to determine the appropriate loss of function. Ensure compliance with Legal & Regulatory framework which directly affects the claims function including FSA ICOB 7 - Claims Handling, the Jurisdiction of the FOS and its approach to claims handling, Sarbanes Oxley and Legal Landmark Rulings and the effects these have on the day to day claims environment. Proactively demonstrate the key principles of Treating Customers Fairly in claims handling. Build Key Relationships with A&H customers. Interact and promote good working relationship with internal customers. Work toward developing knowledge of the AIG structure specifically A&H Business structure and promote good working relationship. About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-302326 
Job ID
201600174 
Contact Details
 
Job Title
Location
Birmingham 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

We are looking to recruit a Service Advisor to join oyr busy Service Centre in Birmingham. The successful candidate will be responsible for:- - Providing excellent customer service to all brokers. - Developing business relationships with brokers over the telephone and managing queries & mid-term adjustments to the agreed department SLA's. - Referring any non-standard cases to the appropriate underwriter - Professionally handling incoming calls from existing customers; T - Recognising potential business opportunities and introducing other AIG products to existing customers. - Ensure all relevant systems are updated in a timely manner - Excellent communication skills both verbal and written. - Strong customer service focus - Ability to prioritise work - Confident and articulate - Previous customer service experience - Insurance knowledge desirable but not essential. About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-302272 
Job ID
201597582 
Contact Details
 
Job Title
Location
Shoreham-By-Sea 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

AIG Travel Guard is currently recruiting for Talented Customer Support/Service Representative - Native / Fluent French speaking- to join our Shoreham-by-Sea office on a permanent contract. This is a fantastic opportunity for an individual with strong customer service skills to join a dynamic teamwork culture and to get your foot in the door in a global insurance company. Your role will be to provide customers with pre-sale information, non-financial transactional services and post-sale support on Medical Assistance and Travel insurance claims through various communication mediums, to promote the fair treatment of customers and improve their journey through the product lifecycle. Accountabilities of the Role: * Manage in & outbound calls, customer emails, letters or faxes ensuring Data Protection * Use effective policy navigation and knowledge of business processes to provide customers with answers/solutions for benefit enquiries and/or product lifecycle questions (e.g. how to make a claim). * Ensure enquiries are accurately logged in line with operational requirements and errors/updates are amended on the system to support production of effective Management Information and possible complaints or fraud investigations. * Action non-sales policy amends, including change of address/contact details, policy cancellations and refunds within defined deadlines whilst ensuring customer data is obtained and recorded accurately. * Manage policy document re-issue requests, ensuring spooling of documents is done promptly and that addresses are correct. * Action call backs (CRM) for customers by prioritising workload to ensure agreed dates/times have been met; arrange call backs for customers where needed, ensuring their expectations are set appropriately. * Respond to customer emails ensuring clear and quality written responses are provided to meet minimum requirements for email/letter Quality Assistance audits; Filter written correspondence from customers/suppliers to appropriate technical specialists to ensure business SLA's are met. * Handle first claims notifications from customers, ensuring adequate information is obtained in the first instance, to identify & explain auto-declines to deliver claims efficiency and clearly explain the claims process to adequately inform the customer of next steps and set expectations. * Where requested, provide customers with an update on their claims status ensuring system notes/history is reviewed to be able to problem solve or provide explanation if needed; filter relevant calls to a technical specialist for specific actions/resolution if needed. * Support Assistance with emergency repatriation solutions through proactive liaison with business-preferred Travel Agents, Air Ambulance companies, medical and non-medical ground transport providers ensuring collaboration with Assistance Coordinators to ensure cases are managed efficiently and within spend guidelines. * Review customer and client e-mails relating to medical assistance cases, and take action to allocate to appropriate cases and notify new out-patient cases to Liberty as appropriate. * Completion of NOC (Notification of Case) for new medical assistance cases for non-complex medical assistance cases within Travel Guard EMEA's handling authority. * Work with clients to access case closure information and close cases. * Updating the Claims Corporate Record through a line by line data entry process, ensuring the task is completed in an accurate and timely manner to met company deadlines. * Support Cost Containment processes by providing invoice status to third parties/suppliers as needed and escalating actions where required. * Identify and take action to resolve customer complaints in line with FCA guidelines, ensuring business complaints process and timelines are adhered to; ensure complaints are logged accurately and immediately; proactively follow complaints escalation process where required. * Undertake work of a related nature, or perform duties other than, or in addition to those outlines above upon request. * Carry out accountabilities and objectives within the framework of Travel Guard's policies, procedures and processes. The work pattern will be scheduled between the hours of 8 am and 8 pm Monday to Sunday, including bank or public holidays. The working hours are 37,5 hours per week. You will be entitled to 2 days off each week however it may not be possible for you to take them consecutively. Requirements * Native or Fluent French speaking * Educated to a minimum standard of 5 GCSE's including Maths & English or equivalent and/or relevant experience * Computer literate with knowledge of Microsoft Office applications * Experience of working to targets with a commitment to exceed/go above and beyond for the benefit of customers * Knowledge of insurance principles and/or product desirable but not essential * Experience of working in an environment of superior customer service * Excellent telephone handling skills * Must have experience of working to targets Competencies * Proactive, resilient to stress * Strong team player * Attention to details, excellent numeracy, literacy, accuracy * Strong communication skills (written and spoken) * Ability to manage multiple priorities, strong organisation and time management skills * Is self-managed and motivated, has a proactive/'can-do' attitude, * Effective problem solving, able to work under pressure * Must work with integrity, take ownership, responsibility and pride in their work that represents role model behaviour About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-302269 
Job ID
201597360 
Contact Details
 
Job Title
Location
Shoreham-By-Sea 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

AIG Travel Guard is currently recruiting for 3 Talented Customer Service Representatives to join our Shoreham-by-Sea office on a permanent contract. This is a fantastic opportunity for an individual with strong customer service skills to join a dynamic teamwork culture and to get your foot in the door in a global insurance company. Your role will be to provide customers with pre-sale information, non-financial transactional services and post-sale support on Medical Assistance and Travel insurance claims through various communication mediums, to promote the fair treatment of customers and improve their journey through the product lifecycle. Accountabilities of the Role: * Manage in & outbound calls, customer emails, letters or faxes ensuring Data Protection * Use effective policy navigation and knowledge of business processes to provide customers with answers/solutions for benefit enquiries and/or product lifecycle questions (e.g. how to make a claim). * Ensure enquiries are accurately logged in line with operational requirements and errors/updates are amended on the system to support production of effective Management Information and possible complaints or fraud investigations. * Action non-sales policy amends, including change of address/contact details, policy cancellations and refunds within defined deadlines whilst ensuring customer data is obtained and recorded accurately. * Manage policy document re-issue requests, ensuring spooling of documents is done promptly and that addresses are correct. * Action call backs (CRM) for customers by prioritising workload to ensure agreed dates/times have been met; arrange call backs for customers where needed, ensuring their expectations are set appropriately. * Respond to customer emails ensuring clear and quality written responses are provided to meet minimum requirements for email/letter Quality Assistance audits; Filter written correspondence from customers/suppliers to appropriate technical specialists to ensure business SLA's are met. * Handle first claims notifications from customers, ensuring adequate information is obtained in the first instance, to identify & explain auto-declines to deliver claims efficiency and clearly explain the claims process to adequately inform the customer of next steps and set expectations. * Where requested, provide customers with an update on their claims status ensuring system notes/history is reviewed to be able to problem solve or provide explanation if needed; filter relevant calls to a technical specialist for specific actions/resolution if needed. * Support Assistance with emergency repatriation solutions through proactive liaison with business-preferred Travel Agents, Air Ambulance companies, medical and non-medical ground transport providers ensuring collaboration with Assistance Coordinators to ensure cases are managed efficiently and within spend guidelines. * Review customer and client e-mails relating to medical assistance cases, and take action to allocate to appropriate cases and notify new out-patient cases to Liberty as appropriate. * Completion of NOC (Notification of Case) for new medical assistance cases for non-complex medical assistance cases within Travel Guard EMEA's handling authority. * Work with clients to access case closure information and close cases. * Updating the Claims Corporate Record through a line by line data entry process, ensuring the task is completed in an accurate and timely manner to met company deadlines. * Support Cost Containment processes by providing invoice status to third parties/suppliers as needed and escalating actions where required. * Identify and take action to resolve customer complaints in line with FCA guidelines, ensuring business complaints process and timelines are adhered to; ensure complaints are logged accurately and immediately; proactively follow complaints escalation process where required. * Undertake work of a related nature, or perform duties other than, or in addition to those outlines above upon request. * Carry out accountabilities and objectives within the framework of Travel Guard's policies, procedures and processes. The work pattern will be scheduled between the hours of 8 am and 8 pm Monday to Sunday, including bank or public holidays. The working hours are 37,5 hours per week. You will be entitled to 2 days off each week however it may not be possible for you to take them consecutively. Requirements * Educated to a minimum standard of 5 GCSE's including Maths & English or equivalent and/or relevant experience * Computer literate with knowledge of Microsoft Office applications * Experience of working to targets with a commitment to exceed/go above and beyond for the benefit of customers * Knowledge of insurance principles and/or product desirable but not essential * Experience of working in an environment of superior customer service * Excellent telephone handling skills * Must have experience of working to targets Competencies * Proactive, resilient to stress * Strong team player * Attention to details, excellent numeracy, literacy, accuracy * Strong communication skills (written and spoken) * Ability to manage multiple priorities, strong organisation and time management skills * Is self-managed and motivated, has a proactive/'can-do' attitude, * Effective problem solving, able to work under pressure * Must work with integrity, take ownership, responsibility and pride in their work that represents role model behaviour About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-302266 
Job ID
201597237 
Contact Details
 
Job Title
Location
Croydon 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

As a Technical Trainer at AIG you will be responsible for designing and delivering training to end users across EMEA on document management systems and processes. As a Technical Training Lead, your responsibilities will be: *Design and deliver instructor-led training programs on Document Management systems and processes *Deliver web-conference/distance learning casses *Coordinate training events across the EMEA region, liaising with local teams to organise and secure resources required including location, equipment, delegates etc. *Provide Project Management coordination for the training effort including coordinate training schedules for a global system roll-outs *Write training materials and documentation including User Guides, Quick Reference Guides, Training Outlines. *Create recorded eLearning classes *Provide on-going user support including answering user questions on how to use the systems we support *Maintain training records using AIG's Learning Management System As an EMEA Regional Technical Training Lead you will demonstrate: *Previous corporate training experience teaching software systems *Experience in instructional design and development *Project coordination/leadership skills *Excellent technical writing abilities *Excellent communication skills *Ability to travel internationally with 40 travel across EMEA but also US and Asia as required *Web-conference training experience *Ability to multitask and prioritize to meet required schedules Though not essential you may also have: *Previous experience of delivering training for or supporting the implementation of Document Management Systems *Experience managing projects *Experience using authoring Adobe Captivate or Articulate *Experience in the Insurance industry preferred *Fluency in another language About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-302103 
Job ID
201593441 
Contact Details
 
Job Title
Location
Birmingham 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

We are currently looking for a Quality Assurance Consultant to join our Busy Birmingham Service Centre. The role will involve:- - Providing impartial and accurate assessments of performance related processes - Completion of quality checks within agreed parameters and guidelines. - Analysing results and provide feedback and recommendation to department Team Managers to identify development needs for individuals and teams. - Identifing opportunities where improvements can be made to system and processes. - Distributing Management reporting that details current quality standards. - Ensuring process and product knowledge is maintained to a very high standard - Previous Quality Audit experience - Attention to detail - Strong customer service focus - Process orientated - Ability to identify trends - Excellent communication skills both verbal and written About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-300619 
Job ID
201593436 
Contact Details
 
Job Title
Location
Manchester 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

We are currently recruiting a Casualty underwriter to join our Manchester office on a maternity cover. The main responsibilities will include: - Prepare bespoke policy documentation for review by Senior Underwriters. - Underwrite and service risks to an acceptable AIG standard. - Make informed underwriting decisions within the authority delegated. - Produce files for Self-Audits to the agreed AIG Liabilities Division standards. - Work with other areas in Liability Division/AIG to achieve corporate objectives. - Work within AIG Casualty Best Practices and underwriting guidelines. - Comply with key regulatory and risk management responsibilities. - Carry out accountabilities & objectives within the framework of AIG Europe Limited's TCF. - Liaise with AIG service centres (e.g. policy issuance unit, multinational team, major accounts practice service team). - Ensure that AIG customers are treated fairly in accordance with AIG standards and maintain high service levels to both internal and external customers. - Previous experience of working in insurance industry required - Basic knowledge of Liability products, Motor, Casualty underwriting desirable but nor required. - Proven general underwriting experience, preferably in Casualty lines desirabl, not required - Good risk analysis and technical skills. - Ability to build relationships - Good communication skills. - Strong organisational skills with an ability to prioritise workload. - Proven ability to work within a team framework. - Self-motivated and uses own initiative for both internal and external issues. - Ability to maintain a flexible approach and adapt rapidly to changing work environments. About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Temporary 
Job Reference
PCK333-301882 
Job ID
201588458 
Contact Details
 
Job Title
Location
City of London 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

The Personal Accident Actuarial Analyst role will support the EMEA Region Personal Accident managing Actuary with transactional pricing and product development for countries part of the Central and East Zone ( Germany, Austria, Switzerland, Eastern Europe and Turkey). Accountabilities for the role: * Ensure execution of rate level indications and portfolio profitability exercise to be performed on various segment of the Personal Accident portfolio within the zone. * Support business stakeholder in development and pricing of Personal Accident new products being developed in the zone. * Promote the development and production premium adequacy reports and profit score reports where applicable, and provide budget loss ratio estimates for Personal Accident various segments in the zone * Ensure accuracy of quoting and rating systems, working with Personal Accident Regional Actuarial Manager and Global Staff to ensure best practices are followed including appropriate risk loads for catastrophic risk, commissions, expenses and profit loadings. * Perform, upon request, peer review for Actuarial work performed both by other Personal Accident Actuarial staff. * Collaborate with Finance, Marketing Actuaries, and data analytics and analysis function to ensure data used for pricing and monitoring is complete, accurate, adequate and timely. * Comply with key regulatory and risk management procedures, as well as audit requirements Experience & Qualifications Required: * Bachelors degree or equivalent in Mathematics/Actuarial Science * Qualification or currently seeking qualification in the Casualty Actuarial Society, Society of Actuaries or local Actuarial Governing body. * Experience in Accident, Health or Life Insurance, with an important focus on pricing * Proven proficiency in actuarial concepts/methodologies and thorough understanding of general insurance including underwriting policies, claims handling policies and local legislation * Proven ability to communicate and influence senior business stakeholders * Proven ability to managing to tight deadlines and priorities in balancing multiple projects concurrently. About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-301835 
Job ID
201586021 
Contact Details
 
Job Title
Location
London 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

Professional Indemnity (PI) / Professional Negligence claims handler, controlling notifications from first notice to ultimate resolution a challenging workload of professional negligence claims. Role will include coverage, legal liability and quantum analysis in addition to regular contact with clients and brokers to provide claims development updates. Reporting to Team Manager. Accountabilities: * Handle and investigate all claims in accordance with company standards and procedures * Promote compliance with best practice for all aspect of claims assessment * Build relationship with internal and external customers acting as a point of referral. * Keep up to date with legal and landmark cases which may affect the day to day function of the Claims Department. * Actively promote and demonstrate the principles of Treating Customers Fairly (TCF) in claims handling. * Proactively identify and review suspect/fraudulent claims on a consistent basis. Deal with suspect / fraudulent claims in accordance with internal fraud guidelines utilising approved suppliers. * Continually update and apply learning of the General Insurance Market Fraud, the FCA and FOS approach to claims handling with demonstration in the day to day environment. * Comply with key regulatory and risk management responsibilities * Promote high standards of file maintenance by use of the Aegis diary * To carry out your accountabilities and objectives within the framework of AIG's TCF policy. Skills & knowledge: Successful candidates will have a good knowledge of Professional Indemnity / Professional Negligence claims handling and a detailed working knowledge of the legal and regulatory environment within such claims are handled. Candidates will also have strong communication skills, both written and verbal and be articulate and confident in a meeting environment. In addition candidates will be fully familiar with an insurer's TCF regulatory obligations and be ready to apply our TCF principles in all they do. About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-301647 
Job ID
201582182 
Contact Details
 
Job Title
Location
Manchester 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

We are looking for a Casualty Claims Adjuster to use their proven Employers Liability and Public Liability experience to provide support to the Liability Business function in attaining its objectives through the proactive assessment of genuine claims with the agreed settlement authority limit. This role will contribute to the Department by achieving its overall objectives through ensuring delivery of a customer focused service at all times whilst working within a regulatory environment. Main Accountabilities: * Identify policy coverage & relevant deductibles, excesses and reinsurance issues * Ensure claims system is accurate * Handle and investigate all claims that have been allocated with the agreed Best Practice requirements * Accurately assess legal liability based upon knowledge obtaining via discussion with Insured's/brokers/external/internal investigators * Assess quantum using appropriate materials or by referral (if required) * Identify potential saving by use of rehabilitation via AIG Medical & Rehabilitation * Negotiate settlement of claims * Correspond with relevant parties to the claim * Build key relationships * Proactive control of costs relevant to claims * Promote high standards of file maintenance by use of diary * Identify potential fraudulent/fraudulent claims #LI-KS1 * Proven experience of dealing with Employers Liability and Public Liability claims * Experience of "disease" related claims desirable About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-301385 
Job ID
201578147 
Contact Details
 
Job Title
Location
London 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

In line with regulatory & T&C Scheme requirements, delivers all aspects of the training cycle for operational and support functions, to improve individual performance through increasing the competence of people; designs and delivers varying training interventions & methodologies (including e-learning) to help our people excel and deliver superior customer service; supports ongoing development strategies, including induction, cross-training and succession planning to ensure best utilisation of resource and risk management; promotes employee engagement activities to develop a positive working culture that supports business success. Accountabilities of the Role: * Delivers all elements of the training cycle as defined in the T&C Scheme, ensuring processes are adhered to and identified issues/risks are escalated , to support the business vision of superior customer service delivery * Risk management & escalation through auditing and oversight of Scheme adherence (including QA), exceptions & breaches * Shares ideas and suggestions with management for process improvement within the T&C Scheme to ensure it remains fit for purpose and evolves as needed to meet business changes; look for opportunities to reduce training costs; promotes innovation within the peer group to encourage others to share cost saving ideas, process development and better ways of working * Discusses identified training/development needs with operational & training management to address gaps and improve personal performance * Design & deliver various types of training, including induction, regulatory, technical, product, soft skills and leadership * Utilises & develops e-learning methodology & courses to reduce volume of training delivered face-to-face, ensuring impact & effectiveness of learning is being assessed; look to enhance how we use Talent Connection * Manages the induction programme: o Ensuring induction material remains up to date and fit for purpose o Organising induction dates, support needed, venues, equipment, etc. o Delivery of induction content, ensuring operational managers are updated with issues promptly o Competency sign-off to ensure all requirements have been met prior to the employee going live. o Ensuring a full handover has been completed with the Team Leader to manage effective transition * Work with T&D Manager to develop tools to identify training needs, measure training impact (ROI) and trainer/training effectiveness * Support the QA team with addressing employee development, knowledge gaps, etc. to improve performance and drive QA scores; provide guidance of training they design and support organisation of delivery dates, attendees, etc. * Provide on-the-job coaching and/or mentoring to peers to develop individual skills * Conduct 1:1 coaching, and/or workshops to support Team Leader development * Maintains accurate records of training activity to ensure core data is retained for MI production and future audit purposes * Attend relevant governance, project and operational meetings as needed, ensuring that a full de-brief is provided to management where needed * Support the T&D Manager with the creation of the annual training calendar, including sending invites, booking rooms, etc., ensuring it is kept up to date each month where changes occur * Responsible for compiling monthly TCF-related data to the central MI team/training management * Support the implementation & delivery of the succession planning process for operational employees to promote development opportunities, skills/knowledge enhancement, contingency planning and cross-training * Promote sharing of best practice both locally and globally to ensure best use of internal knowledge and SME's, drive innovative change, and identify opportunities to improve utilisation of resource * Support AIG/TGWW initiatives and act as SME or project stakeholder to ensure we remain aligned to developments * Support the interview assessment day process as needed (may involve observing and/or participating in activities) * Carry out accountabilities and objectives within the framework of Travel Guard's procedures and processes. Knowledge & Skills: * Able to work a maximum of 2 early/late shifts per month (where required) to support varying operational shift patterns * Educated to a minimum standard of 5 GCSE's including Maths & English or equivalent and/or relevant experience * Experience of managing and executing tasks related to the full training cycle (identification, design/delivery, assessment and evaluation) * Proven experience of training design/delivery, including soft skills, induction, technical, product, customer-service & Team Leader development courses * Minimum Level 3 qualification held - CIPD Certificate in Training Practice or similar (desirable but not essential) * Positive Impact Coaching Diploma, or similar held * Experience of mentoring and developing others * Experience of working in a regulated environment (knowledge of financial services industry would be an advantage) * Excellent numeracy, literacy and attention to detail required * Effective communicator at all levels, both verbally and written; able to obtain buy-in, negotiate and influence * Proactive and innovative * Strong organisational skills for effective time management, ability to multi-task and change direction/focus quickly * Knowledge of Outlook, Word, Excel, PowerPoint essential * Knowledge of Publisher, Captivate (or similar), MS Project & NICE desirable . Requirement to work occasional flexible hours to support the needs of the business. About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-301281 
Job ID
201575417 
Contact Details
 
Job Title
Location
Croydon 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

As an Insurance Fraud Investigator you will be responsible for investigating suspicious insurance claims or suspicious insurance related activities covering all lines of business involving claimants, brokers, lawyers and medical providers to support the Claims organisation. The role will be desk based and requires extensive experience of the insurance industry. You will have previous experience in an insurance fraud investigation role, ideally across multiple areas. You will need to have the ability to manage all aspects of the claims investigation, to include analysing facts on issues in question, thorough review of interviews and statements of witnesses, employers, claimants and other relevant witnesses. You will be responsible for: *Obtaining and preserving physical and documentary evidence to support investigations. *Coordinating investigative techniques and resources, including fieldwork through internal or external field resources and cognitive interviews, maintaining quality and timely delivery *Producing reports based on evidential findings, providing adjusters with the information required to progress the claim as appropriate *Handling caseload across relevant jurisdictions while ensuring all tasks are completed properly *Testifying and presenting evidence at administrative and criminal court proceedings as required *Establishing and maintaining professional working relationships with insured's, claimants, witnesses, lawyers, corporate employees, police and relevant fraud bodies in the UK *Identify, create, and complete fraud training for various lines of business *Completing targeted claims reviews for all lines of business within AIG. This includes analysis, documentation of results and suggestions for improvement. *Accurately identify and record all financial impact for cases worked in the case management system *Assisting the Fraud Manager as appropriate in ensuring key deliverables and business objectives are met. #LI-KS1 Job Requirements: *Experience in an insurance fraud investigative role *Advanced knowledge of criminal and civil justice systems particularly in the area of insurance fraud *Ability to manage workflow to create and pursue leads that would support a fraud case *Experience utilising various database search systems to identify insurance fraud *Ability to work to tight timelines when necessary. *Advanced working knowledge in investigating specialty lines of insurance a plus The role will be based in our Croydon office. We are also recruiting Desktop Insurance Fraud Investigators for our Manchester office. For more details, see our careers site. About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-301276 
Job ID
201575062 
Contact Details
 
Job Title
Location
Manchester 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

As an Insurance Fraud Investigator you will be responsible for investigating suspicious insurance claims or suspicious insurance related activities covering all lines of business involving claimants, brokers, lawyers and medical providers to support the Claims organisation. The role will be desk based and requires extensive experience of the insurance industry. You will have previous experience in an insurance fraud investigation role, ideally across multiple areas. You will need to have the ability to manage all aspects of the claims investigation, to include analysing facts on issues in question, thorough review of interviews and statements of witnesses, employers, claimants and other relevant witnesses. You will be responsible for: *Obtaining and preserving physical and documentary evidence to support investigations. *Coordinating investigative techniques and resources, including fieldwork through internal or external field resources and cognitive interviews, maintaining quality and timely delivery *Producing reports based on evidential findings, providing adjusters with the information required to progress the claim as appropriate *Handling caseload across relevant jurisdictions while ensuring all tasks are completed properly *Testifying and presenting evidence at administrative and criminal court proceedings as required *Establishing and maintaining professional working relationships with insured's, claimants, witnesses, lawyers, corporate employees, police and relevant fraud bodies in the UK *Identify, create, and complete fraud training for various lines of business *Completing targeted claims reviews for all lines of business within AIG. This includes analysis, documentation of results and suggestions for improvement. *Accurately identify and record all financial impact for cases worked in the case management system *Assisting the Fraud Manager as appropriate in ensuring key deliverables and business objectives are met. #LI-KS1 You will be able to demonstrate: *Experience in an insurance fraud investigative role *Advanced knowledge of criminal and civil justice systems particularly in the area of insurance fraud *Ability to manage workflow to create and pursue leads that would support a fraud case *Experience utilising various database search systems to identify insurance fraud *Ability to work to tight timelines when necessary. *Advanced working knowledge in investigating specialty lines of insurance a plus The role will be based in our Manchester office. We are also recruiting Desktop Insurance Fraud Investigators for our Croydon office. For more details, see our careers site. About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-301273 
Job ID
201574991 
Contact Details
 
Job Title
Location
City of London 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

Aig are recruiting for a Partnership Manager - Employee Benefits to support the Partnership Distribution business strategy and implement the business delivery and support of employee benefit/flexible benefit programmes to allow profitable growth whilst adhering to AIG Europe Risk and Compliance policies and procedures Accountabilities for the role: - To support the Distribution Strategy and budget - Initiate and support projects essential to the delivery of the Flex business plan to assist profitable growth - Provide first line support to clients to maintain relationships - Monitor service and profitability to ensure longevity and identify new business needs - Ensure TCF principles adhered to by provision of relevant MI - Work with RU teams and Commercial counterparts to generate new business opportunities - Prepare new account business cases with pricing for sign off - Ensure that performance objectives are set and assessed against the relevant FSA TCF outcomes - Ensure that supporting functions (including IT, Finance & Customer Service teams) are adequate to enable alignment with strategic objectives - Monitor financial performance against strategic objectives and financial metrics - Ensure that adequate documentation is maintained to meet internal quality control and external regulatory and legal needs - Work with Receivables to make sure premium is booked and billed - Work with Receivables to ensure premium is recovered - Comply with key regulatory and risk management responsibilities, including but not limited to:- - Business Continuity plan - Data Protection - Information security - Record keeping - Work across functionally with other areas in AIG to achieve corporate objectives - Work with Technical Underwriters to annually review policy documents and financial promotions Experience & Qualifications Required: - Extensive insurance distribution background - Highly numerate - Track record of successful change management - Proven people management skills - Proven ability to execute strategic business plans - Ability to work in a matrix organisation - Analytical and project management skills - Competent in IT packages and systems About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-301097 
Job ID
201572297 
Contact Details
 
Job Title
Location
City of London 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

As a Business Analysis within our Operations team you will conduct research and analysis to quantify business opportunities and issues. You'll work as an intermediary between business units to support business operations, defining requirements, delivering to IT and providing stakeholder management through the process. Position Description * Under general supervision assist in defining, analyzing, and evaluating system requirements to solve business problems * Support the business in the development of business cases, change management and system deployments as necessary * Advise and consult on the implementation of systems modifications; use business knowledge to develop systems documentation and support the system development life cycle from design through implementation * Identify, develop and map Level I, II, III processes maps * Develop formal recommendations for presentation to management that may impact business policies * Critically evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, abstracting up from low-level information to a general understanding, and distinguishing user requests from the underlying true needs * Being a liaison between the business unit, technology team, support team and project team * Support test cycles particularly User Acceptance Testing (UAT) * Design and document workflow and make recommendations that will positively impact operational effectiveness * Review current business processes and identifies areas where the processes need improvement / optimizing * Manage and deliver process optimization projects * Drive and challenge stakeholders on their assumptions of how their processes can be improved * Contribute and develop Transformation Services Knowledge Management & Best Practice function The Ideal Candidate Should Have: * Previous experience in a business/operations environment as a Business Analyst * Ability to learn leading methods, process models and associated tools & techniques * Detail analysis and design skills * Experience in process identification, definition and mapping * Strong PC and documentation skills, e.g. Excel and PowerPoint * Strong written and verbal communication skills * Ability to acquire new skills and apply these in challenging environments * Must have experience in either Financial Services or Consulting Background About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-300471 
Job ID
201555375 
Contact Details
 
 

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