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AIG

Contact
Recruitment
Email
Address
The AIG Building 2-8 Altyre Road Croydon Surrey CR9 2LG

With more than 40 million clients in over 160 countries and jurisdictions around the globe, AIG is truly a world leader in insurance. In the UK, we have been serving every kind of commercial, professional and individual customer for over 50 years. But AIG isnít just a big company - itís a unique one. Our emphasis on early responsibility and personal development genuinely enables talented people to take their career almost anywhere they want to go. We have some very ambitious plans for the future. If you share our passion for customer service and are ready to go the extra mile, you can be central to making them happen. To find out more, visit http://www.aig.co.uk/_2538_368943.html

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Job Title
Location
Birmingham 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

We are looking to recruit a Service Advisor to join oyr busy Service Centre in Birmingham. The successful candidate will be responsible for:- - Providing excellent customer service to all brokers. - Developing business relationships with brokers over the telephone and managing queries & mid-term adjustments to the agreed department SLA's. - Referring any non-standard cases to the appropriate underwriter - Professionally handling incoming calls from existing customers; T - Recognising potential business opportunities and introducing other AIG products to existing customers. - Ensure all relevant systems are updated in a timely manner - Excellent communication skills both verbal and written. - Strong customer service focus - Ability to prioritise work - Confident and articulate - Previous customer service experience - Insurance knowledge desirable but not essential. About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-302272 
Job ID
201597582 
Contact Details
 
Job Title
Location
Shoreham-By-Sea 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

AIG Travel Guard is currently recruiting for Talented Customer Support/Service Representative - Native / Fluent French speaking- to join our Shoreham-by-Sea office on a permanent contract. This is a fantastic opportunity for an individual with strong customer service skills to join a dynamic teamwork culture and to get your foot in the door in a global insurance company. Your role will be to provide customers with pre-sale information, non-financial transactional services and post-sale support on Medical Assistance and Travel insurance claims through various communication mediums, to promote the fair treatment of customers and improve their journey through the product lifecycle. Accountabilities of the Role: * Manage in & outbound calls, customer emails, letters or faxes ensuring Data Protection * Use effective policy navigation and knowledge of business processes to provide customers with answers/solutions for benefit enquiries and/or product lifecycle questions (e.g. how to make a claim). * Ensure enquiries are accurately logged in line with operational requirements and errors/updates are amended on the system to support production of effective Management Information and possible complaints or fraud investigations. * Action non-sales policy amends, including change of address/contact details, policy cancellations and refunds within defined deadlines whilst ensuring customer data is obtained and recorded accurately. * Manage policy document re-issue requests, ensuring spooling of documents is done promptly and that addresses are correct. * Action call backs (CRM) for customers by prioritising workload to ensure agreed dates/times have been met; arrange call backs for customers where needed, ensuring their expectations are set appropriately. * Respond to customer emails ensuring clear and quality written responses are provided to meet minimum requirements for email/letter Quality Assistance audits; Filter written correspondence from customers/suppliers to appropriate technical specialists to ensure business SLA's are met. * Handle first claims notifications from customers, ensuring adequate information is obtained in the first instance, to identify & explain auto-declines to deliver claims efficiency and clearly explain the claims process to adequately inform the customer of next steps and set expectations. * Where requested, provide customers with an update on their claims status ensuring system notes/history is reviewed to be able to problem solve or provide explanation if needed; filter relevant calls to a technical specialist for specific actions/resolution if needed. * Support Assistance with emergency repatriation solutions through proactive liaison with business-preferred Travel Agents, Air Ambulance companies, medical and non-medical ground transport providers ensuring collaboration with Assistance Coordinators to ensure cases are managed efficiently and within spend guidelines. * Review customer and client e-mails relating to medical assistance cases, and take action to allocate to appropriate cases and notify new out-patient cases to Liberty as appropriate. * Completion of NOC (Notification of Case) for new medical assistance cases for non-complex medical assistance cases within Travel Guard EMEA's handling authority. * Work with clients to access case closure information and close cases. * Updating the Claims Corporate Record through a line by line data entry process, ensuring the task is completed in an accurate and timely manner to met company deadlines. * Support Cost Containment processes by providing invoice status to third parties/suppliers as needed and escalating actions where required. * Identify and take action to resolve customer complaints in line with FCA guidelines, ensuring business complaints process and timelines are adhered to; ensure complaints are logged accurately and immediately; proactively follow complaints escalation process where required. * Undertake work of a related nature, or perform duties other than, or in addition to those outlines above upon request. * Carry out accountabilities and objectives within the framework of Travel Guard's policies, procedures and processes. The work pattern will be scheduled between the hours of 8 am and 8 pm Monday to Sunday, including bank or public holidays. The working hours are 37,5 hours per week. You will be entitled to 2 days off each week however it may not be possible for you to take them consecutively. Requirements * Native or Fluent French speaking * Educated to a minimum standard of 5 GCSE's including Maths & English or equivalent and/or relevant experience * Computer literate with knowledge of Microsoft Office applications * Experience of working to targets with a commitment to exceed/go above and beyond for the benefit of customers * Knowledge of insurance principles and/or product desirable but not essential * Experience of working in an environment of superior customer service * Excellent telephone handling skills * Must have experience of working to targets Competencies * Proactive, resilient to stress * Strong team player * Attention to details, excellent numeracy, literacy, accuracy * Strong communication skills (written and spoken) * Ability to manage multiple priorities, strong organisation and time management skills * Is self-managed and motivated, has a proactive/'can-do' attitude, * Effective problem solving, able to work under pressure * Must work with integrity, take ownership, responsibility and pride in their work that represents role model behaviour About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-302269 
Job ID
201597360 
Contact Details
 
Job Title
Location
Shoreham-By-Sea 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

AIG Travel Guard is currently recruiting for 3 Talented Customer Service Representatives to join our Shoreham-by-Sea office on a permanent contract. This is a fantastic opportunity for an individual with strong customer service skills to join a dynamic teamwork culture and to get your foot in the door in a global insurance company. Your role will be to provide customers with pre-sale information, non-financial transactional services and post-sale support on Medical Assistance and Travel insurance claims through various communication mediums, to promote the fair treatment of customers and improve their journey through the product lifecycle. Accountabilities of the Role: * Manage in & outbound calls, customer emails, letters or faxes ensuring Data Protection * Use effective policy navigation and knowledge of business processes to provide customers with answers/solutions for benefit enquiries and/or product lifecycle questions (e.g. how to make a claim). * Ensure enquiries are accurately logged in line with operational requirements and errors/updates are amended on the system to support production of effective Management Information and possible complaints or fraud investigations. * Action non-sales policy amends, including change of address/contact details, policy cancellations and refunds within defined deadlines whilst ensuring customer data is obtained and recorded accurately. * Manage policy document re-issue requests, ensuring spooling of documents is done promptly and that addresses are correct. * Action call backs (CRM) for customers by prioritising workload to ensure agreed dates/times have been met; arrange call backs for customers where needed, ensuring their expectations are set appropriately. * Respond to customer emails ensuring clear and quality written responses are provided to meet minimum requirements for email/letter Quality Assistance audits; Filter written correspondence from customers/suppliers to appropriate technical specialists to ensure business SLA's are met. * Handle first claims notifications from customers, ensuring adequate information is obtained in the first instance, to identify & explain auto-declines to deliver claims efficiency and clearly explain the claims process to adequately inform the customer of next steps and set expectations. * Where requested, provide customers with an update on their claims status ensuring system notes/history is reviewed to be able to problem solve or provide explanation if needed; filter relevant calls to a technical specialist for specific actions/resolution if needed. * Support Assistance with emergency repatriation solutions through proactive liaison with business-preferred Travel Agents, Air Ambulance companies, medical and non-medical ground transport providers ensuring collaboration with Assistance Coordinators to ensure cases are managed efficiently and within spend guidelines. * Review customer and client e-mails relating to medical assistance cases, and take action to allocate to appropriate cases and notify new out-patient cases to Liberty as appropriate. * Completion of NOC (Notification of Case) for new medical assistance cases for non-complex medical assistance cases within Travel Guard EMEA's handling authority. * Work with clients to access case closure information and close cases. * Updating the Claims Corporate Record through a line by line data entry process, ensuring the task is completed in an accurate and timely manner to met company deadlines. * Support Cost Containment processes by providing invoice status to third parties/suppliers as needed and escalating actions where required. * Identify and take action to resolve customer complaints in line with FCA guidelines, ensuring business complaints process and timelines are adhered to; ensure complaints are logged accurately and immediately; proactively follow complaints escalation process where required. * Undertake work of a related nature, or perform duties other than, or in addition to those outlines above upon request. * Carry out accountabilities and objectives within the framework of Travel Guard's policies, procedures and processes. The work pattern will be scheduled between the hours of 8 am and 8 pm Monday to Sunday, including bank or public holidays. The working hours are 37,5 hours per week. You will be entitled to 2 days off each week however it may not be possible for you to take them consecutively. Requirements * Educated to a minimum standard of 5 GCSE's including Maths & English or equivalent and/or relevant experience * Computer literate with knowledge of Microsoft Office applications * Experience of working to targets with a commitment to exceed/go above and beyond for the benefit of customers * Knowledge of insurance principles and/or product desirable but not essential * Experience of working in an environment of superior customer service * Excellent telephone handling skills * Must have experience of working to targets Competencies * Proactive, resilient to stress * Strong team player * Attention to details, excellent numeracy, literacy, accuracy * Strong communication skills (written and spoken) * Ability to manage multiple priorities, strong organisation and time management skills * Is self-managed and motivated, has a proactive/'can-do' attitude, * Effective problem solving, able to work under pressure * Must work with integrity, take ownership, responsibility and pride in their work that represents role model behaviour About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-302266 
Job ID
201597237 
Contact Details
 
Job Title
Location
Croydon 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

As a Technical Trainer at AIG you will be responsible for designing and delivering training to end users across EMEA on document management systems and processes. As a Technical Training Lead, your responsibilities will be: *Design and deliver instructor-led training programs on Document Management systems and processes *Deliver web-conference/distance learning casses *Coordinate training events across the EMEA region, liaising with local teams to organise and secure resources required including location, equipment, delegates etc. *Provide Project Management coordination for the training effort including coordinate training schedules for a global system roll-outs *Write training materials and documentation including User Guides, Quick Reference Guides, Training Outlines. *Create recorded eLearning classes *Provide on-going user support including answering user questions on how to use the systems we support *Maintain training records using AIG's Learning Management System As an EMEA Regional Technical Training Lead you will demonstrate: *Previous corporate training experience teaching software systems *Experience in instructional design and development *Project coordination/leadership skills *Excellent technical writing abilities *Excellent communication skills *Ability to travel internationally with 40 travel across EMEA but also US and Asia as required *Web-conference training experience *Ability to multitask and prioritize to meet required schedules Though not essential you may also have: *Previous experience of delivering training for or supporting the implementation of Document Management Systems *Experience managing projects *Experience using authoring Adobe Captivate or Articulate *Experience in the Insurance industry preferred *Fluency in another language About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-302103 
Job ID
201593441 
Contact Details
 
Job Title
Location
Birmingham 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

We are currently looking for a Quality Assurance Consultant to join our Busy Birmingham Service Centre. The role will involve:- - Providing impartial and accurate assessments of performance related processes - Completion of quality checks within agreed parameters and guidelines. - Analysing results and provide feedback and recommendation to department Team Managers to identify development needs for individuals and teams. - Identifing opportunities where improvements can be made to system and processes. - Distributing Management reporting that details current quality standards. - Ensuring process and product knowledge is maintained to a very high standard - Previous Quality Audit experience - Attention to detail - Strong customer service focus - Process orientated - Ability to identify trends - Excellent communication skills both verbal and written About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-300619 
Job ID
201593436 
Contact Details
 
Job Title
Location
Manchester 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

We are currently recruiting a Casualty underwriter to join our Manchester office on a maternity cover. The main responsibilities will include: - Prepare bespoke policy documentation for review by Senior Underwriters. - Underwrite and service risks to an acceptable AIG standard. - Make informed underwriting decisions within the authority delegated. - Produce files for Self-Audits to the agreed AIG Liabilities Division standards. - Work with other areas in Liability Division/AIG to achieve corporate objectives. - Work within AIG Casualty Best Practices and underwriting guidelines. - Comply with key regulatory and risk management responsibilities. - Carry out accountabilities & objectives within the framework of AIG Europe Limited's TCF. - Liaise with AIG service centres (e.g. policy issuance unit, multinational team, major accounts practice service team). - Ensure that AIG customers are treated fairly in accordance with AIG standards and maintain high service levels to both internal and external customers. - Previous experience of working in insurance industry required - Basic knowledge of Liability products, Motor, Casualty underwriting desirable but nor required. - Proven general underwriting experience, preferably in Casualty lines desirabl, not required - Good risk analysis and technical skills. - Ability to build relationships - Good communication skills. - Strong organisational skills with an ability to prioritise workload. - Proven ability to work within a team framework. - Self-motivated and uses own initiative for both internal and external issues. - Ability to maintain a flexible approach and adapt rapidly to changing work environments. About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Temporary 
Job Reference
PCK333-301882 
Job ID
201588458 
Contact Details
 
Job Title
Location
City of London 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

The Personal Accident Actuarial Analyst role will support the EMEA Region Personal Accident managing Actuary with transactional pricing and product development for countries part of the Central and East Zone ( Germany, Austria, Switzerland, Eastern Europe and Turkey). Accountabilities for the role: * Ensure execution of rate level indications and portfolio profitability exercise to be performed on various segment of the Personal Accident portfolio within the zone. * Support business stakeholder in development and pricing of Personal Accident new products being developed in the zone. * Promote the development and production premium adequacy reports and profit score reports where applicable, and provide budget loss ratio estimates for Personal Accident various segments in the zone * Ensure accuracy of quoting and rating systems, working with Personal Accident Regional Actuarial Manager and Global Staff to ensure best practices are followed including appropriate risk loads for catastrophic risk, commissions, expenses and profit loadings. * Perform, upon request, peer review for Actuarial work performed both by other Personal Accident Actuarial staff. * Collaborate with Finance, Marketing Actuaries, and data analytics and analysis function to ensure data used for pricing and monitoring is complete, accurate, adequate and timely. * Comply with key regulatory and risk management procedures, as well as audit requirements Experience & Qualifications Required: * Bachelors degree or equivalent in Mathematics/Actuarial Science * Qualification or currently seeking qualification in the Casualty Actuarial Society, Society of Actuaries or local Actuarial Governing body. * Experience in Accident, Health or Life Insurance, with an important focus on pricing * Proven proficiency in actuarial concepts/methodologies and thorough understanding of general insurance including underwriting policies, claims handling policies and local legislation * Proven ability to communicate and influence senior business stakeholders * Proven ability to managing to tight deadlines and priorities in balancing multiple projects concurrently. About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-301835 
Job ID
201586021 
Contact Details
 
Job Title
Location
London 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

Professional Indemnity (PI) / Professional Negligence claims handler, controlling notifications from first notice to ultimate resolution a challenging workload of professional negligence claims. Role will include coverage, legal liability and quantum analysis in addition to regular contact with clients and brokers to provide claims development updates. Reporting to Team Manager. Accountabilities: * Handle and investigate all claims in accordance with company standards and procedures * Promote compliance with best practice for all aspect of claims assessment * Build relationship with internal and external customers acting as a point of referral. * Keep up to date with legal and landmark cases which may affect the day to day function of the Claims Department. * Actively promote and demonstrate the principles of Treating Customers Fairly (TCF) in claims handling. * Proactively identify and review suspect/fraudulent claims on a consistent basis. Deal with suspect / fraudulent claims in accordance with internal fraud guidelines utilising approved suppliers. * Continually update and apply learning of the General Insurance Market Fraud, the FCA and FOS approach to claims handling with demonstration in the day to day environment. * Comply with key regulatory and risk management responsibilities * Promote high standards of file maintenance by use of the Aegis diary * To carry out your accountabilities and objectives within the framework of AIG's TCF policy. Skills & knowledge: Successful candidates will have a good knowledge of Professional Indemnity / Professional Negligence claims handling and a detailed working knowledge of the legal and regulatory environment within such claims are handled. Candidates will also have strong communication skills, both written and verbal and be articulate and confident in a meeting environment. In addition candidates will be fully familiar with an insurer's TCF regulatory obligations and be ready to apply our TCF principles in all they do. About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-301647 
Job ID
201582182 
Contact Details
 
Job Title
Location
Manchester 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

We are looking for a Casualty Claims Adjuster to use their proven Employers Liability and Public Liability experience to provide support to the Liability Business function in attaining its objectives through the proactive assessment of genuine claims with the agreed settlement authority limit. This role will contribute to the Department by achieving its overall objectives through ensuring delivery of a customer focused service at all times whilst working within a regulatory environment. Main Accountabilities: * Identify policy coverage & relevant deductibles, excesses and reinsurance issues * Ensure claims system is accurate * Handle and investigate all claims that have been allocated with the agreed Best Practice requirements * Accurately assess legal liability based upon knowledge obtaining via discussion with Insured's/brokers/external/internal investigators * Assess quantum using appropriate materials or by referral (if required) * Identify potential saving by use of rehabilitation via AIG Medical & Rehabilitation * Negotiate settlement of claims * Correspond with relevant parties to the claim * Build key relationships * Proactive control of costs relevant to claims * Promote high standards of file maintenance by use of diary * Identify potential fraudulent/fraudulent claims #LI-KS1 * Proven experience of dealing with Employers Liability and Public Liability claims * Experience of "disease" related claims desirable About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-301385 
Job ID
201578147 
Contact Details
 
Job Title
Location
London 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

In line with regulatory & T&C Scheme requirements, delivers all aspects of the training cycle for operational and support functions, to improve individual performance through increasing the competence of people; designs and delivers varying training interventions & methodologies (including e-learning) to help our people excel and deliver superior customer service; supports ongoing development strategies, including induction, cross-training and succession planning to ensure best utilisation of resource and risk management; promotes employee engagement activities to develop a positive working culture that supports business success. Accountabilities of the Role: * Delivers all elements of the training cycle as defined in the T&C Scheme, ensuring processes are adhered to and identified issues/risks are escalated , to support the business vision of superior customer service delivery * Risk management & escalation through auditing and oversight of Scheme adherence (including QA), exceptions & breaches * Shares ideas and suggestions with management for process improvement within the T&C Scheme to ensure it remains fit for purpose and evolves as needed to meet business changes; look for opportunities to reduce training costs; promotes innovation within the peer group to encourage others to share cost saving ideas, process development and better ways of working * Discusses identified training/development needs with operational & training management to address gaps and improve personal performance * Design & deliver various types of training, including induction, regulatory, technical, product, soft skills and leadership * Utilises & develops e-learning methodology & courses to reduce volume of training delivered face-to-face, ensuring impact & effectiveness of learning is being assessed; look to enhance how we use Talent Connection * Manages the induction programme: o Ensuring induction material remains up to date and fit for purpose o Organising induction dates, support needed, venues, equipment, etc. o Delivery of induction content, ensuring operational managers are updated with issues promptly o Competency sign-off to ensure all requirements have been met prior to the employee going live. o Ensuring a full handover has been completed with the Team Leader to manage effective transition * Work with T&D Manager to develop tools to identify training needs, measure training impact (ROI) and trainer/training effectiveness * Support the QA team with addressing employee development, knowledge gaps, etc. to improve performance and drive QA scores; provide guidance of training they design and support organisation of delivery dates, attendees, etc. * Provide on-the-job coaching and/or mentoring to peers to develop individual skills * Conduct 1:1 coaching, and/or workshops to support Team Leader development * Maintains accurate records of training activity to ensure core data is retained for MI production and future audit purposes * Attend relevant governance, project and operational meetings as needed, ensuring that a full de-brief is provided to management where needed * Support the T&D Manager with the creation of the annual training calendar, including sending invites, booking rooms, etc., ensuring it is kept up to date each month where changes occur * Responsible for compiling monthly TCF-related data to the central MI team/training management * Support the implementation & delivery of the succession planning process for operational employees to promote development opportunities, skills/knowledge enhancement, contingency planning and cross-training * Promote sharing of best practice both locally and globally to ensure best use of internal knowledge and SME's, drive innovative change, and identify opportunities to improve utilisation of resource * Support AIG/TGWW initiatives and act as SME or project stakeholder to ensure we remain aligned to developments * Support the interview assessment day process as needed (may involve observing and/or participating in activities) * Carry out accountabilities and objectives within the framework of Travel Guard's procedures and processes. Knowledge & Skills: * Able to work a maximum of 2 early/late shifts per month (where required) to support varying operational shift patterns * Educated to a minimum standard of 5 GCSE's including Maths & English or equivalent and/or relevant experience * Experience of managing and executing tasks related to the full training cycle (identification, design/delivery, assessment and evaluation) * Proven experience of training design/delivery, including soft skills, induction, technical, product, customer-service & Team Leader development courses * Minimum Level 3 qualification held - CIPD Certificate in Training Practice or similar (desirable but not essential) * Positive Impact Coaching Diploma, or similar held * Experience of mentoring and developing others * Experience of working in a regulated environment (knowledge of financial services industry would be an advantage) * Excellent numeracy, literacy and attention to detail required * Effective communicator at all levels, both verbally and written; able to obtain buy-in, negotiate and influence * Proactive and innovative * Strong organisational skills for effective time management, ability to multi-task and change direction/focus quickly * Knowledge of Outlook, Word, Excel, PowerPoint essential * Knowledge of Publisher, Captivate (or similar), MS Project & NICE desirable . Requirement to work occasional flexible hours to support the needs of the business. About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-301281 
Job ID
201575417 
Contact Details
 
Job Title
Location
Croydon 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

As an Insurance Fraud Investigator you will be responsible for investigating suspicious insurance claims or suspicious insurance related activities covering all lines of business involving claimants, brokers, lawyers and medical providers to support the Claims organisation. The role will be desk based and requires extensive experience of the insurance industry. You will have previous experience in an insurance fraud investigation role, ideally across multiple areas. You will need to have the ability to manage all aspects of the claims investigation, to include analysing facts on issues in question, thorough review of interviews and statements of witnesses, employers, claimants and other relevant witnesses. You will be responsible for: *Obtaining and preserving physical and documentary evidence to support investigations. *Coordinating investigative techniques and resources, including fieldwork through internal or external field resources and cognitive interviews, maintaining quality and timely delivery *Producing reports based on evidential findings, providing adjusters with the information required to progress the claim as appropriate *Handling caseload across relevant jurisdictions while ensuring all tasks are completed properly *Testifying and presenting evidence at administrative and criminal court proceedings as required *Establishing and maintaining professional working relationships with insured's, claimants, witnesses, lawyers, corporate employees, police and relevant fraud bodies in the UK *Identify, create, and complete fraud training for various lines of business *Completing targeted claims reviews for all lines of business within AIG. This includes analysis, documentation of results and suggestions for improvement. *Accurately identify and record all financial impact for cases worked in the case management system *Assisting the Fraud Manager as appropriate in ensuring key deliverables and business objectives are met. #LI-KS1 Job Requirements: *Experience in an insurance fraud investigative role *Advanced knowledge of criminal and civil justice systems particularly in the area of insurance fraud *Ability to manage workflow to create and pursue leads that would support a fraud case *Experience utilising various database search systems to identify insurance fraud *Ability to work to tight timelines when necessary. *Advanced working knowledge in investigating specialty lines of insurance a plus The role will be based in our Croydon office. We are also recruiting Desktop Insurance Fraud Investigators for our Manchester office. For more details, see our careers site. About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-301276 
Job ID
201575062 
Contact Details
 
Job Title
Location
Manchester 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

As an Insurance Fraud Investigator you will be responsible for investigating suspicious insurance claims or suspicious insurance related activities covering all lines of business involving claimants, brokers, lawyers and medical providers to support the Claims organisation. The role will be desk based and requires extensive experience of the insurance industry. You will have previous experience in an insurance fraud investigation role, ideally across multiple areas. You will need to have the ability to manage all aspects of the claims investigation, to include analysing facts on issues in question, thorough review of interviews and statements of witnesses, employers, claimants and other relevant witnesses. You will be responsible for: *Obtaining and preserving physical and documentary evidence to support investigations. *Coordinating investigative techniques and resources, including fieldwork through internal or external field resources and cognitive interviews, maintaining quality and timely delivery *Producing reports based on evidential findings, providing adjusters with the information required to progress the claim as appropriate *Handling caseload across relevant jurisdictions while ensuring all tasks are completed properly *Testifying and presenting evidence at administrative and criminal court proceedings as required *Establishing and maintaining professional working relationships with insured's, claimants, witnesses, lawyers, corporate employees, police and relevant fraud bodies in the UK *Identify, create, and complete fraud training for various lines of business *Completing targeted claims reviews for all lines of business within AIG. This includes analysis, documentation of results and suggestions for improvement. *Accurately identify and record all financial impact for cases worked in the case management system *Assisting the Fraud Manager as appropriate in ensuring key deliverables and business objectives are met. #LI-KS1 You will be able to demonstrate: *Experience in an insurance fraud investigative role *Advanced knowledge of criminal and civil justice systems particularly in the area of insurance fraud *Ability to manage workflow to create and pursue leads that would support a fraud case *Experience utilising various database search systems to identify insurance fraud *Ability to work to tight timelines when necessary. *Advanced working knowledge in investigating specialty lines of insurance a plus The role will be based in our Manchester office. We are also recruiting Desktop Insurance Fraud Investigators for our Croydon office. For more details, see our careers site. About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-301273 
Job ID
201574991 
Contact Details
 
Job Title
Location
City of London 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

Aig are recruiting for a Partnership Manager - Employee Benefits to support the Partnership Distribution business strategy and implement the business delivery and support of employee benefit/flexible benefit programmes to allow profitable growth whilst adhering to AIG Europe Risk and Compliance policies and procedures Accountabilities for the role: - To support the Distribution Strategy and budget - Initiate and support projects essential to the delivery of the Flex business plan to assist profitable growth - Provide first line support to clients to maintain relationships - Monitor service and profitability to ensure longevity and identify new business needs - Ensure TCF principles adhered to by provision of relevant MI - Work with RU teams and Commercial counterparts to generate new business opportunities - Prepare new account business cases with pricing for sign off - Ensure that performance objectives are set and assessed against the relevant FSA TCF outcomes - Ensure that supporting functions (including IT, Finance & Customer Service teams) are adequate to enable alignment with strategic objectives - Monitor financial performance against strategic objectives and financial metrics - Ensure that adequate documentation is maintained to meet internal quality control and external regulatory and legal needs - Work with Receivables to make sure premium is booked and billed - Work with Receivables to ensure premium is recovered - Comply with key regulatory and risk management responsibilities, including but not limited to:- - Business Continuity plan - Data Protection - Information security - Record keeping - Work across functionally with other areas in AIG to achieve corporate objectives - Work with Technical Underwriters to annually review policy documents and financial promotions Experience & Qualifications Required: - Extensive insurance distribution background - Highly numerate - Track record of successful change management - Proven people management skills - Proven ability to execute strategic business plans - Ability to work in a matrix organisation - Analytical and project management skills - Competent in IT packages and systems About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-301097 
Job ID
201572297 
Contact Details
 
Job Title
Location
London 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

We are currently recruiting for an experienced Design and Content executive to create the design and content of new and existing websites together with digital applications and mobile. If you have a passion for the web design and its possibilities, and possess strong UX, UI and visual design skills, this is a fantastic opportunity to join a multi-disciplinary team of designers, sales managers and analysts at AIG, one of the largest global insurance companies, in our London based offices (Fenchurch street). The main accountabilities for the role include to: * Maximise the ease of use and value per customer by continuous improvement of sites * Ensure technical/ compliant content * Support the build and deployment of new web sites and digital functionality including smart phones * Oversee site usability and customer journeys to maximise customer value, both in terms of conversion and order size. * Continuously develop and improve the sites and applications through rigorous testing and refinement * Implement SEO best practise across site content * Oversee multivariate testing * Expand use of customer rating, feedback and satisfaction surveys * Establish design guidelines and navigation standards * Deliver content, emails and promotional material to support the online strategy * Ensure compliance processes are adhered to * Manage Content Management System (CMS) * Execute development and change work for digital * Production of digital marketing materials; websites, banners, viral campaigns, meta tags, online PR, emails * Establish data driven contact strategies especially in terms of lead management, up-selling and retention * Establish effective online tracking throughout the site * Establish suite of MI to manage the digital channels and support internal clients * Supply requirements for the Management Information team and manage the delivery of digital MI #LI-KS1 An active online profolio will be required. Experience: * Proven experience in the design and development of new sites, digital marketing material and functionality * Experience of e-commerce development, web analytics, usability, merchandising, multivariate testing and site optimisation, preferable * Experience of a corporate and /or Global company environment, preferred but not required Technical skills * Relevant Design qualifications required * Core skills: sketching, design production, hand-coded HTML & CSS, Adobe suite, HTML and CSS * Solid experience of web and mobile application interface design Expertise in visual design * Must have Adobe Creative Suite at high-level knowledge (Photoshop, Illustrator, Indesign) * Flash skill highly desirable * HTML and CSS desirable * SEO and Usability experience desirable Competencies * Time keeping skills - Spot warning signs of things going wrong and provide a decisive response to significant delivery challenges. Very aware of project timelines, can update status at any time. * Very organised - able to prioritise and deliver work in a challenging and thriving environment. * Proactive - uses expert skills to propose solutions to the business needs You will proactively seek new learning opportunities and welcome constructive criticism of your work. Day-to-day you will be responsible for working with the wider Digital team to create and improve new and existing websites, services and creative all across our digital assets. * Encourage a culture of innovation focused on adding value * Keep up to date with the latest UX, design and technology advances * Proactively seek best design practices though research on big and small projects * Effectively capture, utilise and share customer insight and views from a diverse range of stakeholders to ensure design quality About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-301019 
Job ID
201569045 
Contact Details
 
Job Title
Location
City of London 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

As a Business Analysis within our Operations team you will conduct research and analysis to quantify business opportunities and issues. You'll work as an intermediary between business units to support business operations, defining requirements, delivering to IT and providing stakeholder management through the process. Position Description * Under general supervision assist in defining, analyzing, and evaluating system requirements to solve business problems * Support the business in the development of business cases, change management and system deployments as necessary * Advise and consult on the implementation of systems modifications; use business knowledge to develop systems documentation and support the system development life cycle from design through implementation * Identify, develop and map Level I, II, III processes maps * Develop formal recommendations for presentation to management that may impact business policies * Critically evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, abstracting up from low-level information to a general understanding, and distinguishing user requests from the underlying true needs * Being a liaison between the business unit, technology team, support team and project team * Support test cycles particularly User Acceptance Testing (UAT) * Design and document workflow and make recommendations that will positively impact operational effectiveness * Review current business processes and identifies areas where the processes need improvement / optimizing * Manage and deliver process optimization projects * Drive and challenge stakeholders on their assumptions of how their processes can be improved * Contribute and develop Transformation Services Knowledge Management & Best Practice function The Ideal Candidate Should Have: * Previous experience in a business/operations environment as a Business Analyst * Ability to learn leading methods, process models and associated tools & techniques * Detail analysis and design skills * Experience in process identification, definition and mapping * Strong PC and documentation skills, e.g. Excel and PowerPoint * Strong written and verbal communication skills * Ability to acquire new skills and apply these in challenging environments * Must have experience in either Financial Services or Consulting Background About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-300471 
Job ID
201555375 
Contact Details
 
Job Title
Location
Croydon 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

A Senior FP&A Expense Analyst is required to play a senior role in the Regional HQ EMEA FP&A team. You will lead on expense reporting managing and regional HQ data requirements as well as working on business planning, forecasting and reporting for the region. You'll work closely with regional finance business partners, senior stakeholders and the global FP&A teams, supporting the EMEA FP&A manager by ensuring timely submission of on-going deliverables to a high standard. The role will include * Play a pivotal role in the coordination of Annual Budgeting Process, contributing towards the development of appropriate tools and providing support and training of budget tools to end users * Work closely with Controllers to improve the data flow with clear communication channels. Be the key FP&A contact for ensuring department structures are consistently aligned in ledgers to reporting requirements * Be a super user of Cognos, manage day to day technical relationship with the Global Data Management team, coordinate Cognos data set requirements * Prepare various deliverables to a high standard including the reconciliation of FGEN to Cognos for Other Europe and EMEA * Produce expense reports using unstructured, high volume data from multiple sources * Drive the improvement of headcount reporting across EMEA, working closely with HR to improve the accuracy of data in HR systems * Build strong relationships with stakeholders including EMEA Senior Business Leaders, Global FP&A and Global & EMEA Business Partners Job requirements * Fully Qualified ACA / ACCA / CIMA with demonstrable PQE * Advanced Excel experience is essential. Cognos/Essbase experience is preferred. * Previous experience in a commercial organisation in an FP&A role * Strong analytical skills with the ability to capture the essence of key insights across the EMEA business and ensuring that opportunities are exposed and risks are managed * Broad based commercial awareness to understand issues and provide insights across the EMEA business * Results oriented and performance driven with a focus on excellence. Adapt easily and quickly to ensure successful outcome in times of adversity. * Strong communication skills with an ability to see the big picture and focus on the salient points. * Innovative approach with an ability to continuously improve processes * Previous experience in the Insurance sector is highly beneficial About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-300165 
Job ID
201548185 
Contact Details
 
Job Title
Location
Shoreham-By-Sea 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

We currently have exciting opportunities for French Speaking Medical professionals to join our Shoreham-by-Sea office as a Medical Case Manager. This is a fantastic opportunity to use your medical knowledge and experience within a fast paced travel insurance environment. The main responsibilities are to monitor medical cases, including medical evacuations, physician visits and ongoing hospitalised cases for the Assistance Department. Whether your medical experience has been gained in General medicine, A&E or the military the following duties could well be a part of your next job: * Medically monitor cases by: Telephone contact with treating medical providers and/or review of medical reports * Reviewing and/or recommending medically necessary travel requirements in conjunction with treating physician and Travel Guard Physician on-duty. * Performing case reviews to determine compatibility of medical condition and policy coverage, including work with the claims department * Demonstrating exemplary customer service skills, to include communicating with customers and medical professionals. * Working with Assistance Coordinators to assure quality assistance services to the client by directing case management in relation to medical needs. * Conferring with Travel Guard Doctor on-duty on medical cases to determine optimal direction of case management. * Demonstrating clear ability to work with others and promotes a collaborative environment that facilitates growth of other team members and colleagues. * Carrying out accountabilities and objectives within the framework of Travel Guard's TCF (Treating Customers Fairly), TCP (Travel Compliance Protocol) & Training & Competence policies Job Requirements: To be considered for this position, candidates must be: * Native French speakers and fluent in English, (native language /bilingual ) * Demonstrate personal expertise and knowledge in emergency/critical care. * Demonstrate personal expertise and knowledge in out-of-hospital emergency Care, aero medical transport services, and flight physiology. * Registered Nurse, Paramedic or equivalent. * Demonstrate critical independent thinking and ability to multi-task in situations where in the outcome is time sensitive. * Registered Nurse, Paramedic or equivalent. * Self-motivated and able to work under pressure with a high level of responsibility. * Effective time management to be able to multi-task, prioritise to meet varying tasks and deadlines and delegate. * Strong communicator at all levels; verbally and written to build and maintain internal and external relationships. THE SUCCESSFUL CANDIDATE WILL BE REQUIRED TO CONDUCT ALL DUTIES IN FRENCH AND ENGLISH LANGUAGES AND WORK ON A SHIFT BASIS. #LI-KS1 About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-299889 
Job ID
201541928 
Contact Details
 
Job Title
Location
Shoreham-By-Sea 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

We are currently recruiting for a Quality Assurance Assessor to oversee and ensure delivery of the Call QA process to ensure effective risk management for Sales, Assistance & Claims functions by measuring service delivery and employee competence; drive initiatives to improve service delivery and QA scores, ensuring TCF elements are continually embedded; and drive coaching interventions to improve individual performance through increasing the competence of people; promotes a positive working culture that supports business success. Accountabilities will include: - Identifies & assigns monthly QA quotas using defined risk-based methodology to ensure minimum audit numbers are met on a monthly basis; escalate gaps/issues where identified, including recording any approved exceptions or identified breaches - In-line with defined process (and acceptable score variances), conducts monthly independent QA monitoring to ensure audit quotas are consistently met; conducts additional auditing where new risks are identified (this may include ad-hoc auditing on calls/claims handled by Team Leaders) - Conducts 1:1 coaching sessions with customer-facing employees and Team Leaders following completed audits to ensure strengths are recognised and reinforced, and development areas are addressed positively to improve service delivery and ensure employees meet business requirements as defined - Supports the Head of Governance and Risk with the monitoring of auditor competence against QA process requirements, including reviewing quality of agreed development/actions plans; monthly spot-checks & feedback on completed call QA audits to ensure scoring is consistent across the business; spot-checks all 100% scored calls - Conducts scored and ad-hoc coaching observations for T/L's, provide feedback and mentoring to develop their skills and embed coaching training to ensure employees are getting effective developmental support to improve service delivery - Attend relevant training courses/workshops/coaching sessions to ensure own knowledge remains up to date; Open to feedback on own performance and drive own development actions - Maintains accurate records of QA activity to ensure core data is retained for MI production and future audit purposes - Share incentive ideas to drive improvement in scores, ensuring TCF requirements are not conflicted and associated risks can be adequately managed e.g. mis-selling - Compile & distribute monthly QA MI, ensuring key trends, issues and risks are highlighted and/or escalated as needed - Design and deliver introductory and annual refresher QA training for all auditors to refresh and re-calibrate and ensure their knowledge remains up to date - Write and deliver core soft skills training courses for new customer-facing inductees to communicate QA expectations and develop call handling skills; work with the operational trainers to agree delivery dates for new starters - Work with the operational trainers to design QA and/or call handling related e-learning modules and/or identify existing material that supports & drives behaviours as defined in the competency framework - Support trainers with competency sign-off for induction to ensure employees meet minimum criteria before going live; provide additional side-by-side coaching and/or auditing to support improvements to performance - Support the interview assessment day process as needed (may involve conducting role-plays for candidates) - Educated to a minimum standard of 5 GCSE's including Maths & English or equivalent and/or relevant experience - Experience of conducting QA activities that drive results preferred but not essential - Positive Impact Coaching Diploma (or similar) preferred but not essential - Knowledge of coaching methodologies to drive improved performance in customer service delivery - Some experience of training design and delivery would be an advantage - Experience of working in a regulated environment (knowledge of financial services industry would be an advantage) - Excellent numeracy, literacy and proven attention to detail required - Effective communicator at all levels, both verbally and written; able to obtain buy-in, negotiate and influence - Proactive and innovative - Strong organisational skills for effective time management, ability to multi-task and change direction/focus quickly - Knowledge of Outlook, Word, Excel, PowerPoint essential - Knowledge of NICE software desirable - Working knowledge of spoken French would be an advantage Working hours will be Monday - Friday 9.00 to 17.00. You will be required to work a maximum of 2 early/late shifts per month (where required) to support varying operational shift patterns About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-299550 
Job ID
201535573 
Contact Details
 
Job Title
Location
Croydon 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

We currently have an exciting opportunity for an experienced Business Process Analyst to join AIG on a 12 months fixed term contract. Your role will be to drive process improvement and identify opportunities of process standardisation within the Account Receivables teams across the EMEA region. The main responsibilities will include: - Driving process mapping activities with local Account receivables teams in the Emea region, including frequent extensive travel in Emea - Process mapping current processes in standardised formats and terminologies - Identifying gaps and inefficiencies, providing suggestion on process/system improvement and standardisation opportunities, process and cost efficiencies. Requirements - Proven experience of process mapping such as swim lanes and detailed process manuals; - Proven experience of value stream mapping, lean and 6 sigma - Demonstrated ability to build and maintain effective relationships at all levels in a team orientated environment; - Cross cultural working experience in a global team environment, particularly pan-European (ideal) - Ability to influence, communicate effectively and manage stakeholders expectation - Good verbal and written communications and strong analytical skills - Expertise with MS Office is expected, Microsoft Visio (optional but ideal) - Understanding of Accounts receivables activities from within the insurance or finance services industry, desirable #LI-KS1 About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Temporary 
Job Reference
PCK333-299281 
Job ID
201532120 
Contact Details
 
Job Title
Location
Chesterfield 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

We are currently recruiting a Claims Adjuster to join our Chesterfield based office and enhance the reputation of AIG as a first class motor claims service provider. This is a fantastic opportunity to join a global leading insurance company on a permanent contract and to use your experience of claims handling. The main responsibilities for the role include: * Actively support the Motor Business in providing a customer focused, cost efficient claims handling service by a pro-active approach to claims handling that puts customer service as the core value whilst operating within a regulatory framework. * Handle, investigate and close all motor claims that have been allocated in accordance with the agreed internal service level, best practice requirements and against policy terms and conditions aligning with the total and/or partial resolution of Third Party needs. * Take proactive steps to effectively deal with Claimants and their solicitors in order to best achieve overall business objectives * Ensure that all allocated work is handled within Key Performance Targets of the Motor Department. * Decide on legal liability; damage assessment and assessing the need for investigation or rehabilitation. Promote compliance with best practices for all aspects of claims assessment across the Motor Department and be aware of bespoke processes for specified clients. #LI-DNP Experience of claims procedures, products and services, required * "can do" attitude and pro-active, * Solutions focused, problem solving skills * Prepared to take brave/measured/innovative risks to gain commercially beneficial outcomes * Excellent call handling skills and comes across as confident orator who is able to remain patient when imparting complex information to others. * Have the ability to build relationships with others. * Be a confident & effective communicator both verbally and in writing. * Able to organize and prioritize own workload effectively. * To be a strong team player able to work in an environment of sharing workloads, advice and experience, able to work with limited supervision About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-298979 
Job ID
201522579 
Contact Details
 
 

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