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Displaying 10 jobs from AIG

 
Contact
Recruitment
Email
Address
The AIG Building 2-8 Altyre Road Croydon Surrey CR9 2LG

With more than 40 million clients in over 160 countries and jurisdictions around the globe, AIG is truly a world leader in insurance. In the UK, we have been serving every kind of commercial, professional and individual customer for over 50 years. But AIG isnít just a big company - itís a unique one. Our emphasis on early responsibility and personal development genuinely enables talented people to take their career almost anywhere they want to go. We have some very ambitious plans for the future. If you share our passion for customer service and are ready to go the extra mile, you can be central to making them happen. To find out more, visit http://www.aig.co.uk/_2538_368943.html

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Job Title
Location
Shoreham-By-Sea 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

AIG Travel Guard is currently recruiting a talented Customer service advisor - Native /Bilingual French speaking to join our Shoreham-by-Sea based office, on a permanent contract. This is a fantastic opportunity for an individual with excellent communication skills both verbal and written, and excellent customer service skills to join a dynamic teamwork culture. Your role will be to handle Travel insurance claims and medical assistance customer complaints in French and in English. The cases you will be managing may range from claims related to lost baggage, flight cancellation to medical evacuation or repatriation. The main responsibilities for the role will include: - to deliver superior customer service and communicate effectively with customers and to handle complaints on cases where - to advise customers on the complaints procedures - to perform independent reviews of complaints and service failures - to acknowledge complaints promptly, to investigate cases thoroughly and fairly, and to respond within set time limits. - to ensure complaints information and outcomes are accurately recorded - to deliver clear and accurate written and verbal communications to customers, internal and external stakeholders - to tailor communication approach appropriate to the situation to ensure the most desirable outcome - Native French speaker or bilingual both verbal and written, Fluent English, required - Experience in handling customer complaints and/or customer service desirable - Computer literate with knowledge of Microsoft Office - Strong communication skills, ability to influence, reconcile and negotiate when required - Ability to change direction quickly, manage multiple priorities, have strong organisation and time management skills ensuring close attention to detail - Awareness of the insurance market and, preferably, insurance regulation and legislation - Self-managed and motivated, proactive/'can-do' attitude, effective problem solving and solutions focused even when working under pressure - Must work with integrity, take ownership, responsibility and pride in their work that represents role model behaviour - Your work pattern will be Monday-Friday, 09.00 to 17.30pm, excluding bank holidays. #LI-KS1 About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-293212 
Job ID
201396168 
Contact Details
 
Job Title
Location
City of London 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

The incumbent is responsible for providing Actuarial support required by the Auto Product Tower and contribute to the attainment of the top and bottom line goals of the Personal Lines Motor product tower through the application of actuarial techniques in the analysis of the Personal Lines business. * Responsibility to determine rate level needs by applying known actuarial techniques to the data * Perform rate and segmentation reviews, using GLM techniques where possible and identify market segment opportunities as part of the review process. * Communicate technical findings to non-technical colleagues to provide maximum value in the decision making processes regarding rates, underwriting and marketing * Participate to the decision making process relative to those rating changes and supervise the implementation of decided changes for Motor Lines products. * Develop a rating plan and rate levers for Personal Auto, Business Auto, Schemes, Fleet Programs and other new ventures working directly with Underwriting, Marketing and Systems Personnel in developing and carrying out new business plans. * Core part of the Consumer Management team in responsible for profitability of Motor business, development and product implementation in the Country in developing profit score reports and premium adequacy reports ensuring regular updates are provided. * Provide budget loss ratio estimates for Motor lines various segments. * Ensure data used for pricing and monitoring is complete, accurate, adequate and timely. * Comply with key regulatory and risk management procedures, as well as audit requirements. Bachelors degree or equivalent in Mathematics/Actuarial Science Fellowship in the Casualty Actuarial Society or local Actuarial Governing body, or actively pursuing qualification under a major Actuarial organization with prior success to the rate making exams. FAIS Compliant Proven track record in property casualty (pricing) Generalized linear modeling experience required. Facility with EMBLEM and RADAR software, as well as Excel, SAS and Access or other database software. Proven proficiency in actuarial concepts/methodologies Thorough understanding of general insurance including underwriting policies, claims handling policies and local legislation Fluency in English and proven ability to educate non-technical managers on technical areas that enhance their decision-making ability #LI-LJ1 About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-292381 
Job ID
201374482 
Contact Details
 
Job Title
Location
City of London 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

A Senior FP&A Expense Analyst is required to run the EMEA FP&A expense, responsibilities include; To plan, co-ordinate, control, analyse and report on all expense related deliverables and provide senior management with insightful MI to facilitate informed and timely decision-making. Manage submissions to New York and ensure deliverables are in line with timetable and supported by quality insight and sufficient commentary Build relationships with Global FP&A to understand requirements of monthly expense reporting process and communicate these to Zones. Drive quality and standardisation into the Zones by supporting projects for implementation of new expense processes and tools Plan, co-ordinate and control production of quarterly Estimate (current quarter and full year). Set guidance for all key stakeholders (timelines and high level approach), co-ordinate submissions and consolidate Zones. Work with the FP&A Business Partners and Controllership to achieve results. Produce Senior Management Reporting Pack and presentation. Plan, co-ordinate and control production of annual Budget. To include design of budget process, build of budget tools, communication of guidelines and timelines, co-ordination and consolidation of budget submissions. Work with the FP&A Business Partners and Controllership to achieve results. Produce and distribute final and interim Budget Packs and senior management presentations. Present results to Senior Management with clear articulation of key variances, trends and issues. Also ensure that queries and issues are resolved satisfactorily Produce monthly Expenses Pack (based on actual) for Senior Management - with key performance indicators, expense trends, accruals, one timers and high quality commentary (vs. Budget and vs. Prior Year). Track risks and opportunities in order to inform business who can mitigate risks and exploit opportunities ACA / ACCA / CIMA Qualified, with Post qualification experience. Broad based commercial awareness to understand issues and provide insights across the EMEA business and ensuring that opportunities are exposed and risks are managed. it is expected that the individual will have experience in the Insurance sector Results orientated and performance driven with a focus on excellence. Adapt easily in times of adversity and able to identify solutions for complex problems Excellent presentation and interpersonal skills. Strong people management and communication skills Team player. Used to working to tight deadlines. Strong Modelling and projections experience. Strong Excel (macros)/ Access skills. About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Start Date
ASAP 
Job Reference
PCK333-291295 
Job ID
201370621 
Contact Details
 
Job Title
Location
Shoreham-By-Sea 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

To provide emergency medical and/or travel assistance to Corporate clients, to include pre-travel advice and concierge; responsible for managing the case lifecycle whilst ensuring the delivery superior customer service and meeting defined SLA's and service standards; to provide emergency medical and/or travel assistance to Leisure clients as above Customer Service & Case Management * Delivers agreed Key Performance Indicators (KPI's) to achieve business objectives, including call answer rate, productivity & quality targets to ensure defined Service Level Agreements (SLA's) are met * Pro-actively control & direct the communication strategy to streamline the case management process and deliver efficient and superior customer service, this will include varying communication methods e.g.. outbound calling, email and SMS * Uses the Liberty with accuracy to effectively manage all aspects of the case lifecycle, including case notification, verification, setting & monitoring reserves, High Cost Notification (HCN) process, co-ordinates local & global medical professionals, task reassignment & case handover and case closure * Adapts to the customers situation and their needs to deliver superior customer service, this may include using empathy, handling crisis or grief, co-ordination of travel arrangements (potentially involving multiple suppliers), liaising with relatives & providers, taking ownership & responsibility of situations, problems, etc. * Complaints & Compliments logging * Pro-actively handles calls to reduce complaints & increase compliments ensuring complaints are resolved at the informal stage or escalated and all are logged appropriately * Carry out your accountabilities and objectives within the framework of Travel Guard's TCF, TCP, Fraud, Cost Containment, Recoveries & leakage policies * Carry out your responsibilities and achieve your objectives within the framework of Travel Guard's Level 2 Statements of Operational Standards, in particular: Claims Handling (including adherence to the principles of TCF), Complaint Handling, Economic Sanctions, Fraud Management, Data Privacy and any other relevant policy and procedure. Communication * Delivers accurate written and clear verbal communication to all levels of seniority within the business, as well as external stakeholders, including clients, supplier/providers, global centres & OSP's as defined in the Communication Strategy * Contributes to effective day-to-day communication within the team, including team meetings/huddles and provides support or guidance to peers * Collaborates with peers to ensure effective handover and/or feedback to deliver 24/7 coverage * Escalates issues, risks, ideas/suggestions to Team Leaders/Team Leader Designates as needed to ensure business effectiveness and processes continue to be fit for purpose Team Work & Culture * Contributes to a dynamic team working culture and is proud to support our business strategy and vision * Actively supports the collaborative environment of continual improvement to ensure business goals are delivered throughout Travel Guard EMEA, this may include undertaking new responsibilities as required * Participates in open, 2-way communication to ensure positive & effective working relationships, this includes Staff Engagement Committee, Employee Satisfaction Survey and developing global relationships * Attends ongoing learning & development initiatives to ensure knowledge remains up to date, demonstrates commitment to personal development and growth that allows you to excel in all areas of your role About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-291899 
Job ID
201370281 
Contact Details
 
Job Title
Location
City of London 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

As part of the Global Quality Assurance team, the primary purpose of this position is to review the claims handling performed by the Specialty Lines, Casualty Severity and Financial Lines offices to ensure adherence to AIG standards and Best Practice guidelines. Completion of concise, thorough and accurate reviews of the claims with results supported through the Claim Quality Review process. Closed and open file review production goals must be met on a monthly basis. The successful candidate must be able to travel, both domestic and international, for on-site reviews and meetings as required. - Applicant must have experience in Financial Lines in any of the following areas - Errors & Omissions, Directors & Officers, Professional Liability, Executive RIsk. - Preference will be given to candidates with additional technical Environmental claim handling experience. - Candidate must be a self starter, have excellent organizational, time management as well as oral and written communication skills. - Flexibility with an ability to meet production deadlines is required. - Must be willing to travel. #LI-LJ1 About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-291593 
Job ID
201365484 
Contact Details
 
Job Title
Location
Croydon 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

We currently have an opening for an experienced Infrastructure Architect to join our Croydon based office. As part of a team of 10 Engineering staff working directly with the Project Management Office (PMO) on strategic/ customer scopes of work and project reviews, the Solutions Architect will lead the development and support of a dynamic, multifaceted environment. The main responsibilities of the role are as follow: * Directly involved with the procurement, architecture, design, and development of all network and infrastructure technology assets (WAN/LAN systems, telecommunication systems, storage systems, virtual desktop infrastructure, server design and implementation, etc.) * Collaboration on the creation and implementation of standards for network and infrastructure technologies. * Plan, present, design and architect current, interim and future storage technologies growth & upgrade cycles using cost effective methodologies working with multiple teams (Storage, DBA, Servers, Networks, and Applications) * Plan and maintain SAN disaster recovery/business continuity components and procedures. * Identify weaknesses, restrictions, and security concerns imposed by existing IT infrastructure and suggest solutions to resolve the issues. * Analyse user needs and provide guidance in the selection of hardware and software for end-user and corporate computing. #LI-KS1 This position requires broad technical expertise in the design and development of network, server, storage, telephony, desktop virtualization, and related solutions as well as ensuring the health, integrity, scalability and availability of the environment. The required skills for the role are : * Knowledge of working in a similar role will assist the Solution Architect with the range of diverse projects and goals currently running in the organisation. * Significant experience in the IT industry and implementation experience in a medium to large environment performing installation, configuration, and troubleshooting duties. * In Depth knowledge of Windows 2003/2008/2012 implementation, system administration troubleshooting, Active Directory, Boot from SAN, Trouble shooting and root cause analysis skills, Disaster Recovery * Data Centre consolidation planning and execution. * Ability to create and communicate HLD/LLD solution documents. * Strong and thorough understanding of Disaster Recovery components and procedures. * Hands-on experience on Data Replication (EMC products- RecoverPoint, SRDF, SANCopy, Open Replicator), Data protection (EMC BCV & Symantec products; NetApp SnapMirror), Data provisioning (EMC Products), and Data virtualization (VMWARE) * Proven experience in SAN and Vfiler technology and architectures, including the ability to work with EMC and NetApp storage. * SuSE and RedHat Linux experience * Proven experience in VMWARE vSphere 4/5 ESXi server * Dell rack mount and Blade server hardware knowledge * Interpersonal, written and verbal communications skills * Analytical and problem solving skills * Process Oriented * Ability to write purchase justifications * Training and presentation skills Desirable Skills * Desktop virtualization experience: VMWare and Citrix * Ability to develop automation process using UNIX and Windows shell/batch scripting languages. * Knowledge of networking fundamentals: TCP/IP, file transfer and secure file transfer protocols, IIS, Layer - 2, Layer-3, and Layer-4 switching, VLANS, Routing Protocols such as OSPF, WAN and LAN experience * CCNP certification or higher * Familiarity with intrusion detection systems, network security and network management * Familiar with most aspects of systems/software administration, such as: system installation and configuration, security levels and permissions, installation of third-party software, backup systems, etc. * BMC Blade logic product experience * IBM AIX / P-Series experience Qualifications * TOGAF; Understanding of principles and implementation. Certification is Desired * Industry Standard Technology Certifications. About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-290528 
Job ID
201347830 
Contact Details
 
Job Title
Location
Croydon 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

To actively support the A&H Business Function in attaining its objectives through the proactive assessment and management of genuine claims within the agreed settlement authority limit. Contribute to the Department achieving its overall objectives through ensuring delivery of a customer focused service at all times whilst operating within a legal regulatory framework. 1. Strong verbal and written communication skills; 2. Well developed negotiation and dispute resolution skills; 3. Time management - Ability to handle multiple priorities, organise work and meet deadlines; 4. Strong administrative and report writing skills; 5. Attention to detail; 6. The ability to problem solve and develop new ideas to improve working practices; 7. Lateral thinking. Handle and investigate allocated medium complexity claims against policy conditions and in accordance with best practice requirements within agreed operating authority limit. Develop and maintain technical and soft skills to enable accurate assessment and reserving of travel, temporary total disablement, permanent disablement and fatal accident claims. Promote best practice for handling for travel insurance and personal accident claims across all lines of business, knowing the specific procedures and processes that are applicable to Leisure policies versus Corporate policies within agreed Service Levels. Develop and maintain knowledge to moderate level of medical terminology and demonstrate translation in to layman terms on a day to day basis. Review and assess medical reports of to determine the appropriate loss of function. Ensure compliance with Legal & Regulatory framework which directly affects the claims function including FSA ICOB 7 - Claims Handling, the Jurisdiction of the FOS and its approach to claims handling, Sarbanes Oxley and Legal Landmark Rulings and the effects these have on the day to day claims environment. Proactively demonstrate the key principles of Treating Customers Fairly in claims handling. Build Key Relationships with A&H customers. Interact and promote good working relationship with internal customers. Work toward developing knowledge of the AIG structure specifically A&H Business structure and promote good working relationship. About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Contract 
Job Reference
PCK333-289885 
Job ID
201336514 
Contact Details
 
Job Title
Location
Croydon 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

This is a great opportunity to use your claims handling experience to investigate, evaluate, negotiate and settle high frequency, low complexity claims by collecting and analysing data according to policy application and/or contract provisions. Determine whether to accept or deny a claim based on all documentation received. Typical claims include: simple property and single and multiple car accident where fault and liability is not an issue. This position will have final but limited authority. You will be required to actively support the Claims Centre of Excellence in providing a customer focused cost efficient claims handling service by a pro-active approach to claims handling that puts customer service as the core value whilst operating within a regulatory framework. Main Accountabilities: Service Delivery: * Utilise acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analysing documentation, policy provisions and other records. May require additional contact with other parties as deemed necessary. * Utilises diary system to pro-actively resolve outstanding issues and to ensure timely processing and closure of claim. * Handle, investigate and process all claims that have been allocated in accordance with agreed internal service levels, agreed authorisation limits, best practice requirements and against policy terms and conditions aligning with the total and/or partial resolution of customers needs with leakage minimised. * Flexibility of core working hours to ensure adequate staffing levels across the team to facilitate an 8am to 8pm service to our customers during busy periods. * Contribute to ensuring the Unit's Key Performance Indicators (KPI's) are met and that personal and team objectives are achieved. * Maintains accurate system data and documentation by collecting, recording, analysing, and summarising information. * Determines and sets appropriate reserves within authority level. * Identify subrogation opportunities and fraud potential and make appropriate referrals. * Maintains compliance best practice for all aspects of claims assessment across the department and be aware of bespoke practices for specified clients. Technical: * Ability to communicate information clearly and concisely both verbally and in writing. * Demonstrate working knowledge of claims handling practices * Commercially skilled to advance cases to settlement by taking into account all aspects, e.g. customer, litigation risk, profit centre, etc * The ability to identify and handle, within any agreed AIG protocols such as Specialist Investigation Unit (SIU) referrals, those cases that are potentially suspicious by taking any necessary steps and disseminating such information across the Department. * May be asked to take on higher complexity claims as needed. Collaborate; * Build relationships with internal and external customers including OSPs, Brokers, Customers by providing a market leading customer experience the intention of enhancing the reputation of AIG. * Work as part of a team and support colleagues so that overall team effectiveness is advanced. Culture; * Take personal responsibility for promoting a 'can-do' attitude and demonstrating a pro-active claims handling service. Self-Development; * Take ownership of learning and developmental needs to ensure effective performance. Governance Framework; * Take personal and collective responsibility to ensure compliance with the Legal & Regulatory framework within which claims handling sits. This is to include, but not limited to, carrying out all accountabilities and objectives within the framework of the AIG Treating Customers Fairly (TCF) policy; ensuring FCA & DPA compliance. * Demonstrate the proactive use of key fraud indicators and the application to the claims environment. * To be fully aware of the AIG Complaints Handling Protocols and handle any such claims accordingly and also in line within FOS guidelines as appropriate. Experience of handling claims up to a value of £2,000 * Ability to prioritise and multi-task effectively in a fast paced environment. * Ability to communicate information clearly and concisely both verbally and in writing. * Computer proficiency. * Requires proficiency in Desk Management, phone 'etiquette', time management and dealing with difficult customers * Takes ownership and follows through on agreed commitments and will take the initiative to overcome problems and implement solutions swiftly. * Able to be flexible to work shifts to cover the core hours of 8am to 8pm during busy periods. About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Contract 
Job Reference
PCK333-289883 
Job ID
201336463 
Contact Details
 
Job Title
Location
London 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

In line with regulatory & T&C Scheme requirements, delivers all aspects of the training cycle for operational and support functions, to improve individual performance through increasing the competence of people; designs and delivers varying training interventions & methodologies (including e-learning) to help our people excel and deliver superior customer service; supports ongoing development strategies, including induction, cross-training and succession planning to ensure best utilisation of resource and risk management; promotes employee engagement activities to develop a positive working culture that supports business success. Accountabilities of the Role: * Delivers all elements of the training cycle as defined in the T&C Scheme, ensuring processes are adhered to and identified issues/risks are escalated , to support the business vision of superior customer service delivery * Reinforces and embeds T&C Scheme requirements to all employees within scope, ensuring 'leading by example' behaviours are demonstrated at all times * Risk management & escalation through auditing and oversight of Scheme adherence (including QA), exceptions & breaches * Shares ideas and suggestions with management for process improvement within the T&C Scheme to ensure it remains fit for purpose and evolves as needed to meet business changes; look for opportunities to reduce training costs; promotes innovation within the peer group to encourage others to share cost saving ideas, process development and better ways of working * Discusses identified training/development needs with operational & training management to address gaps and improve personal performance * Design & deliver various types of training, including induction, regulatory, technical, product, soft skills and leadership * Utilises & develops e-learning methodology & courses to reduce volume of training delivered face-to-face, ensuring impact & effectiveness of learning is being assessed; look to enhance how we use Talent Connection * Manages the induction programme: o Ensuring induction material remains up to date and fit for purpose o Organising induction dates, support needed, venues, equipment, etc. o Delivery of induction content, ensuring operational managers are updated with issues promptly o Competency sign-off to ensure all requirements have been met prior to the employee going live. o Ensuring a full handover has been completed with the Team Leader to manage effective transition * Work with T&D Manager to develop tools to identify training needs, measure training impact (ROI) and trainer/training effectiveness * Support the QA team with addressing employee development, knowledge gaps, etc. to improve performance and drive QA scores; provide guidance of training they design and support organisation of delivery dates, attendees, etc. * Provide on-the-job coaching and/or mentoring to peers to develop individual skills * Conduct 1:1 coaching, and/or workshops to support Team Leader development * Maintains accurate records of training activity to ensure core data is retained for MI production and future audit purposes * Attend relevant governance, project and operational meetings as needed, ensuring that a full de-brief is provided to management where needed * Support the T&D Manager with the creation of the annual training calendar, including sending invites, booking rooms, etc., ensuring it is kept up to date each month where changes occur * Responsible for compiling monthly TCF-related data to the central MI team/training management * Support the implementation & delivery of the succession planning process for operational employees to promote development opportunities, skills/knowledge enhancement, contingency planning and cross-training * Promote sharing of best practice both locally and globally to ensure best use of internal knowledge and SME's, drive innovative change, and identify opportunities to improve utilisation of resource * Support AIG/TGWW initiatives and act as SME or project stakeholder to ensure we remain aligned to developments * Support the interview assessment day process as needed (may involve observing and/or participating in activities) * Carry out accountabilities and objectives within the framework of Travel Guard's procedures and processes. Knowledge & Skills: * Able to work a maximum of 2 early/late shifts per month (where required) to support varying operational shift patterns * Educated to a minimum standard of 5 GCSE's including Maths & English or equivalent and/or relevant experience * Experience of managing and executing tasks related to the full training cycle (identification, design/delivery, assessment and evaluation) * Proven experience of training design/delivery, including soft skills, induction, technical, product, customer-service & Team Leader development courses * Minimum Level 3 qualification held - CIPD Certificate in Training Practice or similar (desirable but not essential) * Positive Impact Coaching Diploma, or similar held * Experience of mentoring and developing others * Experience of working in a regulated environment (knowledge of financial services industry would be an advantage) * Effective communicator at all levels, both verbally and written; able to obtain buy-in, negotiate and influence * Proactive and innovative * Strong organisational skills for effective time management, ability to multi-task and change direction/focus quickly * Knowledge of Outlook, Word, Excel, PowerPoint * Knowledge of Publisher, Captivate (or similar), MS Project & NICE desirable . Requirement to work occasional flexible hours to support the needs of the business. About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-289880 
Job ID
201336400 
Contact Details
 
Job Title
Location
Shoreham-By-Sea 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

To provide emergency medical and/or travel assistance to Corporate clients, to include pre-travel advice and concierge; responsible for managing the case lifecycle whilst ensuring the delivery superior customer service and meeting defined SLA's and service standards; to provide emergency medical and/or travel assistance to Leisure clients as above Customer Service & Case Management * Delivers agreed Key Performance Indicators (KPI's) to achieve business objectives, including call answer rate, productivity & quality targets to ensure defined Service Level Agreements (SLA's) are met * Pro-actively control & direct the communication strategy to streamline the case management process and deliver efficient and superior customer service, this will include varying communication methods e.g.. outbound calling, email and SMS * Uses the Liberty with accuracy to effectively manage all aspects of the case lifecycle, including case notification, verification, setting & monitoring reserves, High Cost Notification (HCN) process, co-ordinates local & global medical professionals, task reassignment & case handover and case closure * Adapts to the customers situation and their needs to deliver superior customer service, this may include using empathy, handling crisis or grief, co-ordination of travel arrangements (potentially involving multiple suppliers), liaising with relatives & providers, taking ownership & responsibility of situations, problems, etc. * Complaints & Compliments logging * Pro-actively handles calls to reduce complaints & increase compliments ensuring complaints are resolved at the informal stage or escalated and all are logged appropriately * Carry out your accountabilities and objectives within the framework of Travel Guard's TCF, TCP, Fraud, Cost Containment, Recoveries & leakage policies * Carry out your responsibilities and achieve your objectives within the framework of Travel Guard's Level 2 Statements of Operational Standards, in particular: Claims Handling (including adherence to the principles of TCF), Complaint Handling, Economic Sanctions, Fraud Management, Data Privacy and any other relevant policy and procedure. Communication * Delivers accurate written and clear verbal communication to all levels of seniority within the business, as well as external stakeholders, including clients, supplier/providers, global centres & OSP's as defined in the Communication Strategy * Contributes to effective day-to-day communication within the team, including team meetings/huddles and provides support or guidance to peers * Collaborates with peers to ensure effective handover and/or feedback to deliver 24/7 coverage * Escalates issues, risks, ideas/suggestions to Team Leaders/Team Leader Designates as needed to ensure business effectiveness and processes continue to be fit for purpose Team Work & Culture * Contributes to a dynamic team working culture and is proud to support our business strategy and vision * Actively supports the collaborative environment of continual improvement to ensure business goals are delivered throughout Travel Guard EMEA, this may include undertaking new responsibilities as required * Participates in open, 2-way communication to ensure positive & effective working relationships, this includes Staff Engagement Committee, Employee Satisfaction Survey and developing global relationships * Attends ongoing learning & development initiatives to ensure knowledge remains up to date, demonstrates commitment to personal development and growth that allows you to excel in all areas of your role About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-289876 
Job ID
201336358 
Contact Details
 
 

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