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Displaying 4 jobs from AIG

 
Contact
Recruitment
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Address
The AIG Building 2-8 Altyre Road Croydon Surrey CR9 2LG

With more than 40 million clients in over 160 countries and jurisdictions around the globe, AIG is truly a world leader in insurance. In the UK, we have been serving every kind of commercial, professional and individual customer for over 50 years. But AIG isnít just a big company - itís a unique one. Our emphasis on early responsibility and personal development genuinely enables talented people to take their career almost anywhere they want to go. We have some very ambitious plans for the future. If you share our passion for customer service and are ready to go the extra mile, you can be central to making them happen. To find out more, visit http://www.aig.co.uk/_2538_368943.html

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Job Title
Location
City of London 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

Regional thought leader on developing an in-depth understanding of the consumer and consumer marketplace, synthesizing findings, and deploying effectively to support customer needs, value propositions, business strategies, and innovation. He/she will establish and implement methodologies across the Region to maximize customer insight efforts. Report to Global Head of Customer Insight Lead establishment and prioritization of business objectives, strategies and principles for the Region as it relates to the Customer Insight function. Build and lead a motivated Insight team that is responsible for strategy and execution Establish oneself as a customer evangelist in the organization Responsible for deploying capabilities to drive insights, including the launch and adoption of an employee crowd-sourcing portal Set parameters for market research designs. Provide guidance for selecting the most appropriate research methodology and techniques (qualitative and quantitative), rollout a best practice framework and tools, and drive cost effectiveness and overall value of research Responsible for key consumer insight and campaign studies across the region from inception to execution. Understand changing consumer behavior and connect this to strategy and ideas. Drive research interpretation to better understand the customer base and behaviors, and identify critical customer knowledge gaps, new industry trends and business opportunities. Partner with business leaders to identify most relevant business questions, prioritize projects, aligned with AIG Consumer Regional strategy and objectives Support the business decision making process in Distribution by ensuring the needs of customers are understood and taken into account Collaborate with Customer Analytics team to ensure that strategies and objectives are aligned Partner with Product Development and Product Towers to ensure appropriate research designs are used, and that conclusions and recommendations for all research conducted are clearly communicated, and channeled to construct highly profitable AIG products Engage with the AIG Customer Insight team to exchange ideas Collaborate to establish of Key Performance Indicators for Insight, including baselines and short, mid and longer term goals Strong execution and results orientated. Continuously seeking knowledge about who our customers are and what drives them, and who are not currently our customers and why Proven ability to lead, motivate and gain commitment from direct reports and colleagues Strong communication and influencing skills. Able to navigate a complex matrixes organization, influence stakeholders and affect outcomes Entrepreneurial spirit and able to think outside the box Outstanding change leadership. Willing and able to adjust to multiple demands, shifting priorities, and rapid change Ability to multi task and work well under pressure, to identify issues and work to resolve them in partnership with business leaders Extensive relevant experience with market research techniques Extensive relevant experience in financial services, consumer goods and/or insurance MBA or equivalent preferred Must be experienced in the application of advanced research design, appropriate methodologies, and applying research results to business issues Demonstrated success in leveraging customer insights to drive business results Strong knowledge of customer insight fundamentals Skilled in identifying relevant information sources to explore customers About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-283771 
Job ID
201246613 
Contact Details
 
Job Title
Location
City of London 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

The Manager, HR Service Delivery, EMEA - West and South Region is responsible for the effective operation of the end-to-end HR target operating model in EMEA, supporting the Generalists for the West and South Region. The manager will partner closely with the Regional HR Service Delivery Director, EMEA (RSDD) and the other EMEA Regional HR Service Delivery Managers. Together and in alignment, they will partner as one EMEA Service Delivery team and act as champions for HR Transformation efforts and Target Operating Model (TOM), educate customers, facilitate adoption, and provide superior customer experience. Working closely with HR leadership in the regions, the manager will monitor performance of the model, facilitate complaint resolution, recommend needed modifications for approval by the global governance team, and assist in implementation. As members of the broader Global Service Delivery Team, the regional service managers will partner to ensure quality delivery of all services, as well as expedient and comprehensive resolution of any identified issues. The Manager, HR Service Delivery will report directly to the Regional HR Service Delivery Director, EMEA (RSDD). The role of the Manager HR Service Delivery will include, but not be limited to: Service Delivery/Customer Experience * Support global Customer Experience initiatives with key focus on EMEA - West and South Region customers including New Hires, Employees, Managers, HR, and Retirees * Establish, support and lead EMEA - West and South Region HR operations service delivery meetings with key stakeholders * Receive complaints from end users of services and works to ensure issues are addressed appropriately, escalating as necessary to ensure customer satisfaction is achieved in the most cost efficient manner * Assess gaps and/or issues through a global lens and ensure recommended resolutions are aligned with the HRIM guiding principles * * Track identified performance issues, collaborate and coordinate resolution with Service Delivery Peers, COE leadership, etc. * Working with the change management team, develop and execute change management activities and training as required * Manage escalations collaboratively with key leadership and stakeholders ensuring timely and effective resolution Project Management * Provide business context for major initiatives and take a lead role with the Business for change management and communications. Working with the HR project team and HRSC, facilitate issue resolution, and ensure implementations are successfully executed Provide planning, execution, risk & issue tracking & resolution support for operations related initiatives not associated with BAU process/system management or major initiatives. Projects in scope would typically include business unit reorganizations, mergers & acquisitions, and process improvements that require coordination across functions and engagement of various HR O&S resources. Manage the planning of project management resources Vendor Management * Participate as a member of the EMEA vendor management governance team monitoring vendor performance, escalations, and new services * Manage remediation of issues in collaboration with appropriate Service Delivery colleagues and enterprise partners * Support sourcing needs by participating in the requirements development process ensuring comprehensive documentation to support sourcing and change order processes * Educate and inform customers and stakeholders throughout the vendor engagement life cycle ensuring understanding of the relationship as well as roles and responsibilities * Facilitate change requests and related implementations * Participate in global service delivery review meetings and contract negotiations Reporting & Analytics * Generate the dashboard that outlines overall EMEA West and South Region service delivery's key metrics and trends and determines performance improvement activities and actions required to further move the needle - operational and customer experience * Serve as a liaison and facilitator between clients and Data Management team for non-standard reports for key clients and in support of major initiatives * Manage fulfillment of reports and analytics as required Business Continuity Planning / Disaster Recovery * Support and collaborate with Global Business Continuity Management team in the development and maintenance of business continuity plan * As appropriate, participate as a member of various Incident Management Teams in Region for Disaster Recovery exercises and actual DR operations in the EMEA West and South Region #LI-LJ1 * Management consulting experience is essential * Exceptional stakeholder management ability * Strong project management skills essential * Experience participating in and managing HR Transformation initiatives, including process analysis and design, service delivery model transformation and migration of work to shared services * Extensive experience managing and participating in global virtual teams * Strong vendor management experience, including procurement and SLA management * Solid awareness of legal, regulatory, and compliance issues and requirements in countries in Western and Southern Europe * Demonstrated ability to manage complex data requirements and continuous improvement plans * Strong written and verbal communication skills * Experience in selection, implementation, and management of HR systems desirable * Payroll experience desirable * Fluency is at least one European language in addition to English desirable * Insurance Industry experience preferable * PMP certification a plus * Business continuity planning experience a plus About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-285346 
Job ID
201240853 
Contact Details
 
Job Title
Location
Manchester 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

A unique opportunity within AIG to lead and drive our Broker Relationship and Sales Management plans in the North region (Glasgow, Belfast, Manchester & Leeds markets). If you currently have proven successful connections within these broker markets, can demonstrate your sales results and are proud of your achievements managing teams then we would encourage you to apply for this role. Internally we describe this role as providing consistent leadership across the North, acting as one single senior point of contact into AIG for any broker based in these markets. This role will be accountable for all sales activity and regional key broker panel management. Day to day responsibilities may include: Implement UK Zone and Distribution strategies within the North Develop and deliver strategy, sales plans and pipeline for the North to ensure targets met Build and maintain strong relationships with senior external broker and client leaders Lead and direct the business to ensure customer centric and high performance culture continues to be developed Work in partnership with Underwriting managers to ensure the North delivers to plan Collaboratively manage P&L, expense base and resource utilisation for the North Manage the team and their performance to meet current and future business needs Continually review opportunities to improve and optimise processes and capacity management Ensure the North operates within Corporate Governance, Compliance and Global Standards. #LI-KS1 Exceptionally strong commercial insurance background (ideally both Commercial and Consumer Lines knowledge ). Proven sales track record Experience of managing multiple distribution channels Experience of delivering effective customer engagement Ability to drive results, plan & problem solve are critical Experience of building effective teams & developing direct reports or others Skilled and influential communicator Strong negotiation skills In depth knowledge of legal, compliance and regulatory frameworks ACII preferable About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-282987 
Job ID
201200905 
Contact Details
 
Job Title
Location
City of London 
Posted
 
Agency/Employer
AIG
DescriptionRegister your CV

AIG have an exciting opportunity for an experienced operational transformation specialist to design, improve and implement programmes across our Client and Policy Servicing teams globally. Internally the Global Design and Implementation Lead for Client and Policy Servicing (CPS) will be responsible for the design of the target operating model and related components. CPS is a core component of Global Customer Operations (GCO) and comprises Policy Servicing, Billings & Collections, Sanctions, and operations aspects of Multinational. This position reports to the Global Client Policy Servicing Strategy Executive. Key responsibilities include: * Definition and refinement of the CPS target operating model - with emphasis on supporting the development of the model which relates to the Consumer Lines business * Application of the global CPS target operating model into specific countries, including alignment with the broader global transformation initiatives * Providing subject matter expertise for Consumer Lines aspects of CPS business operations * Working closely with CPS leadership across Policy Servicing, Billing & Collections, Sanctions, Multinational and the CPS Strategy team to develop target designs * Collaborating with wider GCO operations and transformation stakeholders, Regional leadership, and profit centre stakeholders to agree final designs * Driving operating model changes to support the CPS aspects of current business product/channel mix and also developing model enhancements to support future needs * Working with CPS Head of Process Design to develop and drive standardization efforts, leveraging global CPS process standards and their application in individual countries * Embedding industry best practices and standardized processes / structures / technologies into global designs * Maintaining and adapting organizational structures to support CPS business needs * Providing input and support to enterprise wide technology transformation efforts, developing CPS operating model solutions which align to the IT roadmap * Responsible for creating / overseeing creation of analysis, options assessment, and design documentation to support work. Materials suitable for presentation to Executive stakeholders within and outside GCO * Provides oversight of detailed design documentation to ensure it conforms to high level design and meets the requirements for implementation teams * Responsible for providing status reports to Executive Management that include program progress, financial highlights, trends, and make recommendations to ensure any issues are resolved Experience in large global financial services/insurance industry and / or management consulting experience, experience within Consumer Lines preferable plus: Leadership Skills * Promotes change and business process improvement and encourages cross functional collaboration * Self starter, innovative, and results focused * Collaborative style * Strong stakeholder management & influencing skills at Executive and Staff levels * Leading transformational change and program management. About AIG American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises. AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S. Additional information about AIG can be found at (url removed) | YouTube: (url removed)/aig | Twitter: @AIG_LatestNews | LinkedIn: (url removed)/company/aig

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Job Type
Permanent 
Job Reference
PCK333-282695 
Job ID
201191832 
Contact Details
 
 

Displaying 4 jobs from AIG