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| Job Title |
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Client Services Executive/Program Administrator |
| Salary/rate |
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£18000 - £18500/annum £18,500 + company bonus + full bens |
| Location |
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Camberley, Surrey |
| Job Number |
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109178410 |
| Posted |
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15/02/2012 (18:02) |
| Agency/Employer |
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True Recruitment Solutions Ltd |
Description
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My client is a dynamic SaaS-based business based in offices in central Camberley and they are now looking for a bright, energetic and professional Client Services Executive/Program Administrator to support one of their largest customers.
Key Accountabilities of the Client Services Executive/Program Administrator:
•In-depth understanding of the functionality and capability of Customer Service tools.
•Liaison with client to ensure client’s needs are met.
• Compile client reports as requested using existing reporting tools available.
•Routes or answers all incoming communication (email, phone, or other) from customers and clients.
•Keeps up-to-date on products available and makes recommendations where relevant
•Is attentive to customer service level agreements
•Acts as the Virtual Administrator for the customer Learning Management System (LMS) by managing User adds/drops/changes for customer, and generally keeping the customer's activity records updated
•Provides expertise, project management and act as second level customer support as outlined in the customer contract.
•Ensure that all inquires and task assignments are responded to correctly, expeditiously and within pre-set deadlines.
•Participate in customer meetings to collect and understand customer business needs around those services provided in the contract.
Skills required of the Client Services Executive/Program Administrator:
•Excellent customer service experience with ability to exercise tact and discretion in customer relationships.
•Ability to communicate information and ideas clearly and concisely, orally and in writing.
•Strong analytical and troubleshooting skills; proactive in short and long-term problem solving.
•Excellent time management and organizational skills; you must be results and deadline oriented.
•Professional manner with strong interpersonal skills; a team player and a relationship builder
•Self-directed work habits, applied with creativity, resourcefulness and a sense of personal responsibility
•Excellent listening skills
•Good knowledge of Windows, eCommerce and Web/Internet platforms. Experience with the following software: Microsoft Office (Microsoft Word, Excel, Power Point, Access and Outlook).
•The ability to function in a team-oriented environment as well as support effective partnerships with key groups and individuals on an account.
•Understand and utilize new technologies / systems.
•Typing speed of at least 40 wpm.
•Ability and willingness to learn and participate in ongoing education
•The ability to capture and manage client requirements and expectations.
The ideal candidate will have previous experience (1+ years) working in a Technical Support function or a Customer Service Centre for an e-business company, Internet Service Provider or software vendor, with experience providing service to both consumers and corporate customers. Some experience with large accounts, national or global implementations is also highly desirable.
My client offers a full benefits package (health, dental, pension and life insurance) as well as a company bonus paid quarterly and free parking. Hours are 8.30am to 5.30pm Monday to Friday.
Interviews will take place week commencing 20th February with an anticipated start date of 5th March.
True Recruitment Solutions Ltd are acting as an Employment Agency in relation to this vacancy.
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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| Contact Details |
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| Job Title |
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Account Handler (Commercial Insurance) |
| Salary/rate |
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£21000 - £24000/annum |
| Location |
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Camberley, Surrey |
| Job Number |
|
101334526 |
| Posted |
|
07/02/2012 (11:14) |
| Agency/Employer |
|
True Recruitment Solutions Ltd |
| Description
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My client is a 100% client focused, market-leading independent insurance brokerage with branches all over the UK, with an emphasis on offering a truly personal and local service to both its Personal Lines and Commercial customers.
They are now looking to grow their recently opened office in central Camberley by recruiting an Account Handler who will be responsible for dealing with incoming enquiries and renewals from Commercial-type customers.
As a Commercial Account Handler you will be looking after all new business enquiries, the majority of which will be from small to medium sized companies. You will also be inviting renewal quotes and following them up to ensure those policies are renewed. Finally you will also be dealing with any policy adjustments for existing customers.
This is primarily an office-based role which will offer the right candidate the opportunity to progress within the business, as my client always favours internal promotion wherever possible.
The successful candidate will have the following:
- Experience as a Commercial Insurance Account Handler is preferred, but someone from an Underwriting background and the right level of customer focus will also be considered
- Excellent communication skills with a strong telephone manner
- Enthusiastic with a strong work ethic
- A positive attitude with a genuine desire to work hard and be part of a successful team and company
- A high level of attention to detail
- Good at prioritising and time-management
- A demonstrable record of offering a first class customer experience that has perhaps led to you having business referred to you/your employer as a result
- A pride in your personal appearance and a desire to represent the company in a professional manner at all times
In return you will be offered a salary of between £21k and £24k depending on your experience and performance at interview. You will also benefit from a comprehensive initial induction, and continued training and development as you grow within the business. My client will sponsor any candidate who does not currently have their Certificate in Insurance (a Chartered Insurance Institute qualification) and employees are also given the opportunity to go on to study for their Diploma.
True Recruitment Solutions Ltd are acting as an Employment Agency in relation to this vacancy.
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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| Contact Details |
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| Job Title |
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Lead Generation Executive/Telemarketer |
| Salary/rate |
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£15000/annum £15k base, £18k OTE |
| Location |
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Farnborough, Hampshire |
| Job Number |
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118434900 |
| Posted |
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31/01/2012 (12:05) |
| Agency/Employer |
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True Recruitment Solutions Ltd |
| Description
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My client is a specialist Lead Generation Call Centre in the insurance market who is now looking for energetic, professional Lead Generators with experience to help grow their business from their offices in central Farnborough.
My client generates leads for Life Insurance, Debt Management and Personal Injury insurance companies.
In order to be successful you need to be able to demonstrate confidence on the telephone, have a proven ability to handle and overcome objections, and generally show a mature and professional approach to your work. Ideally you will have experience of insurance sales but more important is previous Lead Generation experience.
My client offers a fun, positive working environment where personality is encouraged. Shrinking violets need not apply!
Please note that this role requires the successful candidate to work on a shift basis as follows:
Monday to Wednesday is 11.30am to 8pm
Thursday is 10.30am to 7pm
Friday is 9am to 5.30pm
You will receive full product training and ongoing coaching. My client runs incentive programs and team-building exercises and encourages a strong team-led environment.
This position is paying a base salary of £15K with an OTE of £18k in your first year.
Discounted parking is available on site at £1 per day.
True Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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| Contact Details |
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| Job Title |
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Telemarketers (Flexible hours) |
| Salary/rate |
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£9 - £10/hour |
| Location |
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Godalming, Surrey |
| Job Number |
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118434851 |
| Posted |
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31/01/2012 (10:22) |
| Agency/Employer |
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True Recruitment Solutions Ltd |
| Description
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My client is a dynamic telemarketing agency in Godalming working with a variety of clients from SMEs to large corporates.
They are now looking for energetic, experienced Telemarketers to conduct data cleansing, lead generation and appointment setting on behalf of their customers.
You should have the following attributes:
- positive, professional and adaptable telephone manner
- the ability to build quick rapport with any potential customer
- a friendly and calm disposition and a good team player
- a minimum of 1 year's experience of telemarketing in any of the above areas described
My client offers flexible and part time hours but is looking for people who can commit a minimum of 20 hours per week for the next 3 months. In return you will be paid £9ph to £10ph depending on your experience and performance during an initial 1 day trial for which you will be paid.
This is a uniquely relaxed and upbeat working environment where the fridge is always full of snacks and soft drinks to get you through the day! So if you're looking for a "call centre" with a difference please send your CV today!
True Recruitment Solutions Ltd are acting as an Employment Agency in relation to this vacancy.
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| Job Type |
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Contract |
| Contract Length |
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3 months |
| Start Date |
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| Contact Details |
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