| Job Title |
|
Customer Enquiries Advisor |
| Salary/rate |
|
£14000/annum |
| Location |
|
Adlington, Lancashire |
| Job Number |
|
109181522 |
| Posted |
|
22/05/2012 (13:56) |
| Agency/Employer |
|
HR GO plc |
Description
|
|
My client is currently looking to expand their current team of advisors in the customer enquiry department of a very busy Debt Management company, based in Adlington, Chorley.
Role Summary
* To deal with all non- contribution enquiry calls from people who have an Individual Voluntary Arrangement (IVA) and who may need advice and guidance during the life if the IVA.
* To manage all incoming correspondence ? email, letter and fax
Key Responsibilities
* To demonstrate company values and business ethics.
* To take incoming calls as presented by the company?s telephony systems.
* To greet customers in a warm and professional manner.
* To provide empathy, support and guidance to each customer
* To process all incoming correspondence
* To offer money savings to every customer
* To investigate and reply to all incoming correspondence or pass to appropriate team
* To efficiently deal with incoming post/ emails and Admin generated from call
* To gather detailed information that is relevant to the customer?s situation.
* To investigate fully the impact of the customers situation on their IVA
* Any other duties as required
* To carry out duties in accordance with the company?s policies, including:
o Equal Opportunities,
o Health and Safety,
o Money Laundering and
o Data Protection.*
Specific Skills & Experience
Essential
* Previous telephony/ Call centre experience
* Excellent questioning skills
* Sympathetic, friendly and patient
* Team player
* Excellent communication skills
* Adapts well to change
Desirable
* Previous IVA/ DMP knowledge
* Excellent decisioning skills
* Good organisational skills
* Arithmetic
* Sales environment background
Please note that you will need to meet the essential criteria for this role to be successfully shortlisted.
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
asap |
| Contact Details |
|
 |
|
|
|
|
| Job Title |
|
Account Management Advisor |
| Salary/rate |
|
£13500 - £16000/annum |
| Location |
|
Adlington, Chorley, Lancashire |
| Job Number |
|
109181526 |
| Posted |
|
22/05/2012 (13:55) |
| Agency/Employer |
|
HR GO plc |
| Description
|
|
My client is currently looking to recruit an Account Management Advisor:
Role Summary
To deal with inbound and outbound calls from clients who have failed to meet the level of contributions expected
To obtain all the relevant information and identify a solution that is appropriate for the client
To examine cases to identify arrears and negotiate a suitable plan for repayment
To manage all incoming correspondence email, letter, text and fax.
Key Responsibilities
To demonstrate company values and behaviours
Liaise with clients regarding payments
To provide empathy, support and guidance to each client
Analysis financial information and discuss in clear and concise manner
To work with our Information Management System to record and analyse information
To gather detailed information that is relevant to the clients situation.
To confidently discuss the impact of the clients situation on their IVA
To explain the benefits and practicalities of the solutions most appropriate to that client
To investigate and reply to all incoming correspondence in a timely manner
To adhere to Data Protection and Money Laundering Acts
Any other duties as required.
Specific Skills & Experience
Essential
The successful candidate will be a strong communicator with a polite and confident telephone manner
Ability to listen carefully to callers, question and probe effectively for the accurate personal and financial information required.
Excellent communication skills both verbal and written
Candidate must have a non judgemental and empathic attitude
Be flexible, open and have the ability to adapt to change
Effective questioning skills and ability to negotiate payments
Ability to build relationships with other departments
Candidate should enjoy working as part of a team as well as being self motivating
Enthusiastic, positive and can do attitude to work
The ability to work to internal Service Level Agreements and individual targets
The desire to improve personal knowledge of Insolvency
To monitor and evaluate own performance, identify areas for improvement
Flexible approach to working practices and shifts
Desirable
Experience of working within a outbound telephony environment
IT skills MS Excel, MS Word
Please note that you will need to meet the essential criteria for this role to be successfully shortlisted.
Hours of Work
Our operating hours are between 8:00am and 08:00pm. Our standard contracted hours are 37.5 hours for full time however for this role there is an expectation for overtime to meet the needs of the business.
This role will include working shifts which operate on the following basis*.
Working hours between 9am-8pm 3 late shifts per week and no weekend work
*Please note that there is an expectation for you to be flexible and although the standard hours are detailed above, these could change in accordance with business needs, in which case you will be informed in advance.
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
asap |
| Contact Details |
|
|
|
|
|
|
| Job Title |
|
Debt Sales Advisor - FULL or PART TIME |
| Salary/rate |
|
£14000 - £18000/annum £14,000 - £18,000 dep on exp |
| Location |
|
Adlington, Chorley, Lancashire |
| Job Number |
|
109179109 |
| Posted |
|
22/05/2012 (13:55) |
| Agency/Employer |
|
HR GO plc |
| Description
|
|
My client, the UK's leading provider of advice and solutions for people with serious debt problems, based in Adlington, Chorley is looking to add to their current team of Debt Sales Advisors.
The main purpose of the role is to take calls from people seeking help and advice on serious debt problems. This will include examining their financial details and assisting customers on how best to proceed with their individual debt problems, whilst maximising up and cross sell. The position is for inbound and outbound activity and you will be required to do both.
Key Responsibilities:
To provide empathy, support and guidance to each person who calls.
To use company systems to record each callers details.
To act as an ambassador for Debt Free Direct
To gather income, expenditure, debt and other financial and personal information that is relevant to the customers situation.
To explain the benefits and the practicalities of the solutions most appropriate to that customer.
To help the customer understand the best route out of their situation and explain and guide them through the steps they need to take in order to do this.
To ensure any customers who sign up to our services follow through the steps we give them in order that we can start providing any solution in the quickest possible time
To adhere to data protection and money laundering acts
Any other duties as required.
Skills & Experience
Essential
* The ability to work in a team
* Sales experience
* Basic numeracy and literacy
* Good listening skills
* Excellent telephone manner
* Good keyboard/IT skills
* Excellent communication skills both verbally and writing
* Ability to work to company targets
Desirable
* IVA / Debt management/Financial services background
* Experience working in a call centre environment
Please note that you will need to meet the essential criteria for this role to be successfully shortlisted.
The company operating hours are between 08.00 and 21.00. Our standard contracted hours are 37.5 hours, full time.
Part-time shifts are also available
Contact Centre operates shift patterns from 08.00 until 21.00, on a rolling rota, including weekends.
*Please note that there is an expectation for you to be flexible and although the standard hours are detailed above, these could change in accordance with business needs, in which case you will be informed in advance.
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
asap |
| Contact Details |
|
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|
|
|
|
