UK & Ireland Careers with Hilton Family of Hotels
Only those who feel valued can truly add value. This is the ethos behind every decision we make at Hilton. We are immensely proud of the culture of support and sense of belonging that we all feel when we work within The Hilton Family of Hotels.
You can be part of this too. Working for us in any of over 70 UK & Ireland properties will be your first step on an exciting career journey. With a breadth of opportunities second to none, any of our properties can offer you your dream role.
And if you join us, what should you expect from Hilton Hotels? Yes, you should expect to work hard, but above all you should expect to be treated as an individual, be rewarded for good performance and giving the little extra touches to our customers - those 'Hilton Moments' - and, of course, enjoy your time with the Hilton family.
So whether you are a seasoned professional or just starting out in this very diverse industry we would be delighted to welcome you to our family.
Address
HRSS Office
Kensington
London
W11 4UL
Telephone
0870 5 90 90 90
Website
A Pastry Chef with Hilton Hotels & Resorts is responsible for operating the pastry section of the kitchen to deliver an excellent Guest and Member experience while planning production and developing seasonal offerings. What will it be like to work for this Hilton Brand?One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected. If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time. What will I be doing? As a Pastry Chef, you are responsible for operating the pastry section of the kitchen to deliver an excellent Guest and Member experience. A Pastry Chef would also be required to plan production and develop seasonal offerings. Specifically, you will be responsible for performing the following tasks to the highest standards: - Assist running the pastry section of the kitchen - Ensure excellent quality throughout the dessert offerings - Supervise and coordinate all pastry and dessert preparation and presentation - Plan production to facilitate daily requirements - Develop appropriate seasonal menu offerings - Manage food cost controls to contribute to F&B revenue - Ensure compliance with food hygiene and Health and Safety regulations What are we looking for? A Pastry Chef serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: - Previous Pastry Chef experience - Approaches pastry in a creative way - Strong supervisory skills - Positive attitude - Good communication skills - Committed to delivering a high level of customer service - Excellent grooming standards - Excellent planning and organising skills - Dedicated to the delivery of exceptional service and continuous improvement It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: - Relevant qualifications for role - Ability to work a variety of shifts including weekends, days, afternoons and evenings What benefits will I receive? Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality. - More than 500 locations and nearly 200,000 rooms across six continents Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest roomsFlagship brand of Hilton Worldwide with properties in more than 77 countriesMore than 70 world-class resorts and more nearly 200 full-service spasHarris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011Number one C3global brand awareness in the hospitality industry
A Commis Chef with Hilton Hotels & Resorts is responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience while consistently contributing to departmental targets. What will it be like to work for this Hilton Brand?One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected. If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time. What will I be doing? As a Commis Chef, you are responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience. A Commis Chef would also be required to prepare all mis-en-place and contribute to departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards: - Prepare and present high quality dishes within company guidelines - Keep all working areas clean and tidy and ensure no cross contamination - Prepare all mis-en-place for all relevant menus - Assist other departments wherever necessary and maintain good working relationships - Report maintenance, hygiene and hazard issues - Comply with hotel security, fire regulations and all health and safety and food safety legislation - Awareness departmental targets and strive to achieve them as part of the team - Be environmentally aware What are we looking for? A Commis Chef serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: - NVQ Level 1 - Positive attitude - Good communication skills - Ability to work under pressure - Ability to work on own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: - NVQ Level 2 - Previous kitchen experience in similar role - Basic food hygiene What benefits will I receive? Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality. - More than 500 locations and nearly 200,000 rooms across six continents Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest roomsFlagship brand of Hilton Worldwide with properties in more than 77 countriesMore than 70 world-class resorts and more nearly 200 full-service spasHarris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011Number one C3global brand awareness in the hospitality industry
A Staff Chef with Hilton Hotels & Resorts is responsible for contributing to the menu creation and managing the team member restaurant to deliver an excellent staff experience while managing food cost controls. What will it be like to work for this Hilton Brand?One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected. If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time. What will I be doing? As a Staff Chef, you are responsible for contributing to the menu creation and managing the team member restaurant to deliver an excellent staff experience. A Staff Chef would also be required to manage food cost controls. Specifically, you will be responsible for performing the following tasks to the highest standards: - Contributing to menu creation for team member restaurant - Ensure consistency in quality of dishes at all times - Manage staff performance issues in compliance with company policies and procedures - Ensure resources meet business needs through the effective management of working rotas - Ensure compliance with food hygiene, Health and Safety, and stock procedures - Support brand standards through the training and assessment of your team - Manage food cost controls to contribute to F&B revenue What are we looking for? A Staff Chef serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: - Previous experience in a similar role - Approaches food in a creative way - Strong supervisory skills - Positive attitude - Good communication skills - Committed to delivering a high level of customer service - Excellent grooming standards - Excellent planning and organising skills It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: - Relevant qualifications for role - Ability to work a variety of shifts including weekends, days, afternoons and evenings What benefits will I receive? Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality. - More than 500 locations and nearly 200,000 rooms across six continents Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest roomsFlagship brand of Hilton Worldwide with properties in more than 77 countriesMore than 70 world-class resorts and more nearly 200 full-service spasHarris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011Number one C3global brand awareness in the hospitality industry
A Chef de Partie with Hilton Hotels & Resorts is responsible for supervising staff and ensuring high levels of food preparation to deliver an excellent Guest and Member experience while assisting with food cost controls. What will it be like to work for this Hilton Brand?One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected. If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time. What will I be doing? As a Chef de Partie, you are responsible for supervising staff and ensuring high levels of food preparation to deliver an excellent Guest and Member experience. A Chef de Partie would also be required to assist with food cost controls. Specifically, you will be responsible for performing the following tasks to the highest standards: - Ensure all food preparation meets standards - Prepare and present high quality food - Supervise staff - Keep all working areas clean and tidy and ensure no cross contamination - Prepare all mis-en-place for all relevant menus - Assist in positive outcomes from guest queries in a timely and efficient manner - Ensure food stuffs are of a good quality and stored correctly - Contribute to controlling costs, improving gross profit margins, and other departmental and financial targets - Assist other departments wherever necessary and maintain good working relationships - Assist Head Chef/Sous Chef in the training of all staff in compliance of company procedures - Report maintenance, hygiene and hazard issues - Comply with hotel security, fire regulations and all health and safety and food safety legislation - Be environmentally aware What are we looking for? A Chef de Partie serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: - NVQ Level 3 - Achieved Basic Food Hygiene Certificate - Supervisory experience - Positive attitude - Good communication skills - Ability to work under pressure - Ability to work on own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: - Previous kitchen experience in similar role - Intermediate Food Hygiene - Knowledge of current food trends What benefits will I receive? Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality. - More than 500 locations and nearly 200,000 rooms across six continents Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest roomsFlagship brand of Hilton Worldwide with properties in more than 77 countriesMore than 70 world-class resorts and more nearly 200 full-service spasHarris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011Number one C3global brand awareness in the hospitality industry
A Chef de Partie with Hilton Hotels and Resorts is responsible for ensuring high levels of food preparation, quality, and consistency to deliver an excellent Guest and Member experience. What will it be like to work for this Hilton Brand? One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected. If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time. What will I be doing? As a Chef de Partie, you are responsible for ensuring high levels of food preparation, quality, and consistency to deliver an excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards: - Ensure all food preparation meets standards - Ensure consistent delivery of quality and well presented food - Work effectively within the kitchen to ensure high customer service standards - Follow all Health and Safety and Food Hygiene standards What are we looking for? A Chef de Partie serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: - Previous Demi Chef de Partie experience or strong experience in a Commis Chef role - Approaches food in a creative way - Strong coaching and team motivating skills - Positive attitude - Good communication skills - Commitment to delivering high levels of customer service - Excellent grooming standards - Excellent planning and organising skills It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: - Relevant qualifications for role - Ability to work a variety of shifts including weekends, days, afternoons and evenings What benefits will I receive? Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality. More than 500 locations and nearly 200,000 rooms across six continents Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest ooms Flagship brand of Hilton Worldwide with properties in more than 77 countries More than 70 world-class resorts and more nearly 200 full-service spas Harris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011 Number one global brand awareness in the hospitality industry
A Junior Sous Chef with Hilton Hotels & Resorts is responsible for contributing to menu creation and managing and training the kitchen brigade to deliver an excellent Guest and Member experience while managing food cost controls. What will it be like to work for this Hilton Brand?One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected. If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time. What will I be doing? As a Junior Sous Chef, you are responsible for contributing to menu creation and managing and training the kitchen brigade to deliver an excellent Guest and Member experience. A Junior Sous Chef would also be required to manage food cost controls. Specifically, you will be responsible for performing the following tasks to the highest standards: - Contribute to menu creation - Manage and train the kitchen brigade effectively to ensure a well-organised and motivated team - Ensure consistency in quality of dishes at all times - Manage customer relations when necessary, in the absence of the Junior Sous Chef - Ensure resources meet business needs through the effective management of working rotas - Support brand standards through the training and assessment of your team - Manage food cost controls to contribute to F&B revenue - Knowledge of activities in other departments and implications - Ensure compliance with food hygiene and Health and Safety standards What are we looking for? A Junior Sous Chef serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: - Strong Chef de Partie or previous Junior Sous Chef Experience - Approaches food in a creative way - Strong supervisory skills - Positive attitude - Good communication skills - Committed to delivering a high level of customer service - Excellent grooming standards - Excellent planning and organising skills - Willingness to learn It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: - Relevant qualifications for role - Ability to work a variety of shifts including weekends, days, afternoons and evenings What benefits will I receive? Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality. - More than 500 locations and nearly 200,000 rooms across six continents Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest roomsFlagship brand of Hilton Worldwide with properties in more than 77 countriesMore than 70 world-class resorts and more nearly 200 full-service spasHarris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011Number one C3global brand awareness in the hospitality industry
A Chef de Partie with Hilton Hotels & Resorts is responsible for supervising staff and ensuring high levels of food preparation to deliver an excellent Guest and Member experience while assisting with food cost controls. What will it be like to work for this Hilton Brand?One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected. If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.What will I be doing? As a Chef de Partie, you are responsible for supervising staff and ensuring high levels of food preparation to deliver an excellent Guest and Member experience. A Chef de Partie would also be required to assist with food cost controls. Specifically, you will be responsible for performing the following tasks to the highest standards: - Ensure all food preparation meets standards - Prepare and present high quality food - Supervise staff - Keep all working areas clean and tidy and ensure no cross contamination - Prepare all mis-en-place for all relevant menus - Assist in positive outcomes from guest queries in a timely and efficient manner - Ensure food stuffs are of a good quality and stored correctly - Contribute to controlling costs, improving gross profit margins, and other departmental and financial targets - Assist other departments wherever necessary and maintain good working relationships - Assist Head Chef/Sous Chef in the training of all staff in compliance of company procedures - Report maintenance, hygiene and hazard issues - Comply with hotel security, fire regulations and all health and safety and food safety legislation - Be environmentally aware What are we looking for? A Chef de Partie serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: - NVQ Level 3 - Achieved Basic Food Hygiene Certificate - Supervisory experience - Positive attitude - Good communication skills - Ability to work under pressure - Ability to work on own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: - Previous kitchen experience in similar role - Intermediate Food Hygiene - Knowledge of current food trends What benefits will I receive? Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality. - More than 500 locations and nearly 200,000 rooms across six continents Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest roomsFlagship brand of Hilton Worldwide with properties in more than 77 countriesMore than 70 world-class resorts and more nearly 200 full-service spasHarris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011Number one C3global brand awareness in the hospitality industry
A Junior Sous Chef with Hilton Hotels & Resorts is responsible for contributing to menu creation and managing and training the kitchen brigade to deliver an excellent Guest and Member experience while managing food cost controls. What will it be like to work for this Hilton Brand?One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected. If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.What will I be doing? As a Junior Sous Chef, you are responsible for contributing to menu creation and managing and training the kitchen brigade to deliver an excellent Guest and Member experience. A Junior Sous Chef would also be required to manage food cost controls. Specifically, you will be responsible for performing the following tasks to the highest standards: - Contribute to menu creation - Manage and train the kitchen brigade effectively to ensure a well-organised and motivated team - Ensure consistency in quality of dishes at all times - Manage customer relations when necessary, in the absence of the Junior Sous Chef - Ensure resources meet business needs through the effective management of working rotas - Support brand standards through the training and assessment of your team - Manage food cost controls to contribute to F&B revenue - Knowledge of activities in other departments and implications - Ensure compliance with food hygiene and Health and Safety standards What are we looking for? A Junior Sous Chef serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: - Strong Chef de Partie or previous Junior Sous Chef Experience - Approaches food in a creative way - Strong supervisory skills - Positive attitude - Good communication skills - Committed to delivering a high level of customer service - Excellent grooming standards - Excellent planning and organising skills - Willingness to learn It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: - Relevant qualifications for role - Ability to work a variety of shifts including weekends, days, afternoons and evenings What benefits will I receive? Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality. - More than 500 locations and nearly 200,000 rooms across six continents Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest roomsFlagship brand of Hilton Worldwide with properties in more than 77 countriesMore than 70 world-class resorts and more nearly 200 full-service spasHarris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011Number one C3global brand awareness in the hospitality industry
A Junior Sous Chef with Hilton Hotels & Resorts is responsible for contributing to menu creation and managing and training the kitchen brigade to deliver an excellent Guest and Member experience while managing food cost controls. What will it be like to work for this Hilton Brand?One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected. If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.What will I be doing? As a Junior Sous Chef, you are responsible for contributing to menu creation and managing and training the kitchen brigade to deliver an excellent Guest and Member experience. A Junior Sous Chef would also be required to manage food cost controls. Specifically, you will be responsible for performing the following tasks to the highest standards: - Contribute to menu creation - Manage and train the kitchen brigade effectively to ensure a well-organised and motivated team - Ensure consistency in quality of dishes at all times - Manage customer relations when necessary, in the absence of the Junior Sous Chef - Ensure resources meet business needs through the effective management of working rotas - Support brand standards through the training and assessment of your team - Manage food cost controls to contribute to F&B revenue - Knowledge of activities in other departments and implications - Ensure compliance with food hygiene and Health and Safety standards What are we looking for? A Junior Sous Chef serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: - Strong Chef de Partie or previous Junior Sous Chef Experience - Approaches food in a creative way - Strong supervisory skills - Positive attitude - Good communication skills - Committed to delivering a high level of customer service - Excellent grooming standards - Excellent planning and organising skills - Willingness to learn It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: - Relevant qualifications for role - Ability to work a variety of shifts including weekends, days, afternoons and evenings What benefits will I receive? Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality. - More than 500 locations and nearly 200,000 rooms across six continents Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest roomsFlagship brand of Hilton Worldwide with properties in more than 77 countriesMore than 70 world-class resorts and more nearly 200 full-service spasHarris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011Number one C3global brand awareness in the hospitality industry
A Commis Chef with Hilton Hotels & Resorts is responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience while consistently contributing to departmental targets. What will it be like to work for this Hilton Brand?One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected. If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.What will I be doing? As a Commis Chef, you are responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience. A Commis Chef would also be required to prepare all mis-en-place and contribute to departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards: - Prepare and present high quality dishes within company guidelines - Keep all working areas clean and tidy and ensure no cross contamination - Prepare all mis-en-place for all relevant menus - Assist other departments wherever necessary and maintain good working relationships - Report maintenance, hygiene and hazard issues - Comply with hotel security, fire regulations and all health and safety and food safety legislation - Awareness departmental targets and strive to achieve them as part of the team - Be environmentally aware What are we looking for? A Commis Chef serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: - NVQ Level 1 - Positive attitude - Good communication skills - Ability to work under pressure - Ability to work on own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: - NVQ Level 2 - Previous kitchen experience in similar role - Basic food hygiene What benefits will I receive? Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality. - More than 500 locations and nearly 200,000 rooms across six continents - Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest roomsFlagship brand of Hilton Worldwide with properties in more than 77 countriesMore than 70 world-class resorts and more nearly 200 full-service spasHarris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011Number one C3global brand awareness in the hospitality industry
A Demi Chef de Partie with Hilton Hotels & Resorts is responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience while assisting with food cost controls. What will it be like to work for this Hilton Brand?One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected. If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.What will I be doing? As a Demi Chef de Partie, you are responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience. A Demi Chef de Partie would also be required to assist with food cost controls. Specifically, you will be responsible for performing the following tasks to the highest standards: - Prepare and present high quality dishes within company guidelines - Keep all working areas clean and tidy and ensure no cross contamination - Prepare all mis-en-place for all relevant menus - Assist in positive outcomes from guest queries in a timely and efficient manner - Ensure food stuffs are of a good quality and stored correctly - Contribute to controlling costs, improving gross profit margins, and other departmental and financial targets - Assist other departments wherever necessary and maintain good working relationships - Report maintenance, hygiene and hazard issues - Comply with hotel security, fire regulations and all health and safety and food safety legislation - Awareness departmental targets and strive to achieve them as part of the team - Be environmentally aware What are we looking for? A Demi Chef de Partie serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: - NVQ Level 2 - Basic Food Hygiene Certificate - Positive attitude - Good communication skills - Ability to work under pressure - Ability to work on own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: - NVQ Level 3 - Previous kitchen experience in similar role What benefits will I receive? Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality. - More than 500 locations and nearly 200,000 rooms across six continents - Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest roomsFlagship brand of Hilton Worldwide with properties in more than 77 countriesMore than 70 world-class resorts and more nearly 200 full-service spasHarris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011Number one C3global brand awareness in the hospitality industry
A Chef Tournant with Hilton Hotels & Resorts is responsible for leading and training staff and ensuring high levels of food preparation to deliver an excellent Guest and Member experience while managing food cost controls. What will it be like to work for this Hilton Brand?One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected. If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.What will I be doing? As a Chef Tournant, you are responsible for leading and training staff and ensuring high levels of food preparation to deliver an excellent Guest and Member experience. A Chef Tournant would also be required to manage food cost controls. Specifically, you will be responsible for performing the following tasks to the highest standards: - Lead and train the team - Relieve cooks and chefs for various shifts - Ensure all food preparation consistently meets standards - Comply with hotel security, fire regulations and all health and safety and food safety legislation - Requisition food needed for preparation of all meals - Ensure resources meet business needs through the effective management of working rotas - Support brand standards through the training and assessment of your team - Manage food cost controls to contribute to F&B revenue - Manage kitchen brigade effectively to ensure a well-organised and motivated team - Knowledge of activities in other departments and implications What are we looking for? A Chef Tournant serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: - Previous Experience in a similar role - Approaches food in a creative way - Positive attitude - Good communication skills - Committed to delivering a high level of customer service - Excellent grooming standards - Excellent planning and organising skills - Strong supervisory skills It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: - Relevant qualifications for role - Ability to work a variety of shifts including weekends, days, afternoons and evenings What benefits will I receive? Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality. - More than 500 locations and nearly 200,000 rooms across six continents - Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest roomsFlagship brand of Hilton Worldwide with properties in more than 77 countriesMore than 70 world-class resorts and more nearly 200 full-service spasHarris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011Number one C3global brand awareness in the hospitality industry
This role with Hilton Hotels & Resorts will lead efforts to increase sales, revenue, reservations, and group and event marketing through the development of new and the expansion of existing business. What will it be like to work for this Hilton Brand? One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected. If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time. What will I be doing? In this role you will lead efforts to increase sales, revenue, reservations, and group and event marketing through the development of new and the expansion of existing business. You will train, coach, and continuously develop the Business Development Team. Specifically, you will perform the following tasks to the highest standards: - Evaluate accurately hotel market mix and revenue forecasts - Review and analyse, in a proactive manner, rate & inventory management and strategy effectiveness - Lead effective efforts to coordinate strategies for group sales and to optimise conversion - Provide guidance for local marketing initiatives - Communicate Revenue Management Standards and best practices - Develops short, medium and long-term strategies for hotels through the "Commercial Focus" matrix and provide consultative support to other commercial support functions - Make recommendations to take full advantage of revenue opportunities - Train team members to understand key selling strategies and revenue management, including new tools, Key Performance Indicator (KPIs) tracking - Coach and develop the hotel-based Business Development Team, through objectives setting, personal development and succession plans - Prepare, analyse and write reports to outline business progress and opportunities - Assist with the account diagnostics process and validate conclusions for negotiated business and on-line sales strategies - Evaluate market demand by utilising available reports --- both internal and external, including market share, market conditions, competitive pricing - Generate periodic updates on transient booking patterns - Recruiting, manage, train and develop the Business Development team What are we looking for? To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: - Excellent oral and written communication skills - Ability to communicate, verbal and in written form, effectively with Management and Ownership groups - Excellent organisation skills - Ability to work well under time pressure and/or demanding travel schedules - Excellent interpersonal skills and a full understanding of professional ethics, decorum and social skills required for extensive interaction with customers, investment owners and business partners - Ability to perform critical analysis - Strong experience in hospitality forecasting, pricing and inventory control - Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets - Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges - Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: - Knowledge of the hotel property management systems - Significant experience in revenue management or a similar analytical role - Relevant degree, in business development or other relevant business field, from an academic institution What benefits will I receive? Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality. More than 500 locations and nearly 200,000 rooms across six continents Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest rooms Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest rooms Flagship brand of Hilton Worldwide with properties in more than 77 countries More than 70 world-class resorts and more nearly 200 full-service spas Harris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011 Number one global brand awareness in the hospitality industry.
The Senior eCommerce Services Manager will lead the execution of eCommerce Services for hotels within the UK and Ireland including local and regional promotions, SEO, PPC, retailing, website management, local email, social media and more. They will serve as the primary point for regional teams and hotels, managing the day-to-day hands-on service for a hotel portfolio and leading an eCommerce Executives. The Senior Manager will also be responsible for driving hotel online revenue and contribute through the management and execution of localised online services whilst ensuring activities are aligned with brand and corporate strategy. They will lead and execute eCommerce activities in the region, working cooperatively with regional directors, managers and senior managers to advance company goals, while supporting and directing regional and local level online promotions and managing key messages to internal and external stakeholders. The Senior Manager will seek-out and recommend new forms of cutting-edge technologies for test-and-learn applications to drive competitive advantage, revenue and plan ROI. Base location for role: Hilton Worldwide Regional Offices, Watford, UK What will it be like to work for Hilton Worldwide? With thousands of hotels in more than 80 countries, Hilton Worldwide offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. If you understand the importance of a proper welcome and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Worldwide. Because it’s with Hilton Worldwide where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. We're Hilton Worldwide. Welcome. What will I be doing? Planning Activities 30% · Identifies hotel goals and develops online business plan to achieve said goals. Presents plan to stakeholders annually and administers regular follow-up to ensure hotel/region is on target to achieve goals. · Researches and helps to identify business opportunities for Americas hotel online performance improvement and reports findings and conclusions to department leadership. · Stays abreast of all online marketing channels including cutting-edge technology, systems and opportunities and makes recommendations for implementation within eCommerce department and hotels. · Manages directly and project manages all eCommerce activities for portfolio and works cooperatively with subject matter experts to develop and execute plans Organizing Activities 20% · Manages the cross-functional links between Global Online Services, and Key Stakeholders/Departments in Americas. · Leverages effective partnerships with Global eCommerce, Search, Revenue Management, Brand Sales, Brand Marketing, HSW, and Hotel Operations. · Works cooperatively with eCommerce Managers and team members. · Develops and shares Best Practices, test results and any other information which may improve the performance of the overall department. Directing Activities 40% · In accordance with brand guidelines, develops and maintains hotel content and ensures site(s) are fully optimized with images, fresh search engine optimized content, and appeals to visitors. · Partners with eCommerce teams, Revenue Management, Hotel Performance Support and Hotel Tools & Resources to ensure hotel and regional level promotions are aligned with over-arching brand positioning and strategy. · Researches and compares competitive set against hotels including but not limited to organic, local and paid search placement, onsite merchandizing, social media, rate retailing and more. · Communicates important and necessary information to stakeholders via memos, reports, and phone calls. · Adheres to measurements of Global eCommerce for websites to ensure effectiveness, usage, and awareness. · Manages the objectives for hotels in portfolio and how those objectives are going to be accomplished. Additionally, oversees annual plan for hotels in region managed by eCommerce Manager · Continuously analyzes portfolio performance against standards to determine whether the portfolio is on target to reach goals. Provides monthly, quarterly and ad hoc performance reports to all stakeholders and adjusts activities and plans as necessary to achieve goals. · Ensures business plan is being followed and goals are being achieved and provides feedback to department leadership accordingly. · Manages activity within budget guidelines. Staffing Activities 5% · Ensures appropriate talent is identified in compliance with department staffing plan. · Develops current talent to achieve greater strategic goals and performance · Determines staffing needs and oversee the recruiting, hiring, training, and developing of departmental team members. · Works with direct reports on goals to assist in accomplishing department initiatives and their own career objectives. Controlling Activities 5% · Translates organizational goals and objectives into performance standards for individual positions. · Assesses actual performance against standards to determine whether the regional team is on target to reach its goals and takes corrective actions as necessary. · Ensures business plan and goals are being followed and achieved, providing feedback or revising the plan, if needed. · Enforces policies and procedures that will improve the overall operation and effectiveness of the Company. · Evaluates eCommerce Services works within targeted markets What are we looking for? The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation. · Excellent presentation and public speaking skills · Superb communication skills, with the ability to clearly and concisely express ideas both verbally and in writing. · Ability to analyze website performance data (i.e. financial, statistical and/or performance · Ability to take initiative to identify, prioritize and implement all elements required for team to fulfill responsibilities in accordance with core strategic goals. · Strong problem solving skills, including ability to effectively address any issue in collaboration with others as appropriate; ability to proactively identify and prevent potential problems; · Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities. · Ability to collaborate with others and act in an objective manner in order to effectively solve problems and stay on track towards accomplishing organizational goals. · Absolute discretion and confidentiality regarding sensitive information. · Proficient web analytics (i.e. technical) skills with the ability to quickly learn new programs and train others as needed. · Strong project management skills, including the ability to manage details through to completion and ensure project deadlines are met. · Ability to direct collaborative efforts of direct reports and possibly other resources throughout the Hilton organization, including internal resources, external resources and other constituent groups as appropriate with aim of furthering Company goals. · Ability to take initiative to identify, prioritize, and implement all elements required for team to fulfill responsibilities in keeping with core strategic goals. · Understanding of the principles and practical application of web optimization, multivariate testing, and web design. · Knowledge of business mathematics, including ability to calculate percentage changes and averages/weighted averages; working knowledge of Microsoft Excel, including ability to understand/manipulate basic spreadsheets. · Financial acumen budget development and management skills, including the ability to track expenses against commitments, set priorities for funding, and develop annual budgets. What benefits will I receive? Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. Required qualifications/experience · University degree or significant relevant experience in lieu thereof · Significant Digital, Online, Media or eCommerce experience (SEO, Paid Search) with experience at manager level or above · Experience analysing data and presenting the findings to internal and/or external customers · Experience maintaining internal or external customer relationships and satisfaction · Highly proficent in using MS Word, Excel, PowerPoint and Outlook
The Senior eCommerce Services Manager will lead the execution of eCommerce Services for hotels within the UK and Ireland including local and regional promotions, SEO, PPC, retailing, website management, local email, social media and more. They will serve as the primary point for regional teams and hotels, managing the day-to-day hands-on service for a hotel portfolio and leading an eCommerce Executives. The Senior Manager will also be responsible for driving hotel online revenue and contribute through the management and execution of localised online services whilst ensuring activities are aligned with brand and corporate strategy. They will lead and execute eCommerce activities in the region, working cooperatively with regional directors, managers and senior managers to advance company goals, while supporting and directing regional and local level online promotions and managing key messages to internal and external stakeholders. The Senior Manager will seek-out and recommend new forms of cutting-edge technologies for test-and-learn applications to drive competitive advantage, revenue and plan ROI. Base location for role: Hilton Worldwide Regional Offices, Watford, UK What will it be like to work for Hilton Worldwide? With thousands of hotels in more than 80 countries, Hilton Worldwide offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. If you understand the importance of a proper welcome and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Worldwide. Because it’s with Hilton Worldwide where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. We're Hilton Worldwide. Welcome. What will I be doing? Planning Activities 30% · Identifies hotel goals and develops online business plan to achieve said goals. Presents plan to stakeholders annually and administers regular follow-up to ensure hotel/region is on target to achieve goals. · Researches and helps to identify business opportunities for Americas hotel online performance improvement and reports findings and conclusions to department leadership. · Stays abreast of all online marketing channels including cutting-edge technology, systems and opportunities and makes recommendations for implementation within eCommerce department and hotels. · Manages directly and project manages all eCommerce activities for portfolio and works cooperatively with subject matter experts to develop and execute plans Organizing Activities 20% · Manages the cross-functional links between Global Online Services, and Key Stakeholders/Departments in Americas. · Leverages effective partnerships with Global eCommerce, Search, Revenue Management, Brand Sales, Brand Marketing, HSW, and Hotel Operations. · Works cooperatively with eCommerce Managers and team members. · Develops and shares Best Practices, test results and any other information which may improve the performance of the overall department. Directing Activities 40% · In accordance with brand guidelines, develops and maintains hotel content and ensures site(s) are fully optimized with images, fresh search engine optimized content, and appeals to visitors. · Partners with eCommerce teams, Revenue Management, Hotel Performance Support and Hotel Tools & Resources to ensure hotel and regional level promotions are aligned with over-arching brand positioning and strategy. · Researches and compares competitive set against hotels including but not limited to organic, local and paid search placement, onsite merchandizing, social media, rate retailing and more. · Communicates important and necessary information to stakeholders via memos, reports, and phone calls. · Adheres to measurements of Global eCommerce for websites to ensure effectiveness, usage, and awareness. · Manages the objectives for hotels in portfolio and how those objectives are going to be accomplished. Additionally, oversees annual plan for hotels in region managed by eCommerce Manager · Continuously analyzes portfolio performance against standards to determine whether the portfolio is on target to reach goals. Provides monthly, quarterly and ad hoc performance reports to all stakeholders and adjusts activities and plans as necessary to achieve goals. · Ensures business plan is being followed and goals are being achieved and provides feedback to department leadership accordingly. · Manages activity within budget guidelines. Staffing Activities 5% · Ensures appropriate talent is identified in compliance with department staffing plan. · Develops current talent to achieve greater strategic goals and performance · Determines staffing needs and oversee the recruiting, hiring, training, and developing of departmental team members. · Works with direct reports on goals to assist in accomplishing department initiatives and their own career objectives. Controlling Activities 5% · Translates organizational goals and objectives into performance standards for individual positions. · Assesses actual performance against standards to determine whether the regional team is on target to reach its goals and takes corrective actions as necessary. · Ensures business plan and goals are being followed and achieved, providing feedback or revising the plan, if needed. · Enforces policies and procedures that will improve the overall operation and effectiveness of the Company. · Evaluates eCommerce Services works within targeted markets What are we looking for? The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation. · Excellent presentation and public speaking skills · Superb communication skills, with the ability to clearly and concisely express ideas both verbally and in writing. · Ability to analyze website performance data (i.e. financial, statistical and/or performance · Ability to take initiative to identify, prioritize and implement all elements required for team to fulfill responsibilities in accordance with core strategic goals. · Strong problem solving skills, including ability to effectively address any issue in collaboration with others as appropriate; ability to proactively identify and prevent potential problems; · Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities. · Ability to collaborate with others and act in an objective manner in order to effectively solve problems and stay on track towards accomplishing organizational goals. · Absolute discretion and confidentiality regarding sensitive information. · Proficient web analytics (i.e. technical) skills with the ability to quickly learn new programs and train others as needed. · Strong project management skills, including the ability to manage details through to completion and ensure project deadlines are met. · Ability to direct collaborative efforts of direct reports and possibly other resources throughout the Hilton organization, including internal resources, external resources and other constituent groups as appropriate with aim of furthering Company goals. · Ability to take initiative to identify, prioritize, and implement all elements required for team to fulfill responsibilities in keeping with core strategic goals. · Understanding of the principles and practical application of web optimization, multivariate testing, and web design. · Knowledge of business mathematics, including ability to calculate percentage changes and averages/weighted averages; working knowledge of Microsoft Excel, including ability to understand/manipulate basic spreadsheets. · Financial acumen budget development and management skills, including the ability to track expenses against commitments, set priorities for funding, and develop annual budgets. What benefits will I receive? Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. Required qualifications/experience · University degree or significant relevant experience in lieu thereof · Significant Digital, Online, Media or eCommerce experience (SEO, Paid Search) with experience at manager level or above · Experience analysing data and presenting the findings to internal and/or external customers · Experience maintaining internal or external customer relationships and satisfaction · Highly proficent in using MS Word, Excel, PowerPoint and Outlook
The Senior eCommerce Services Manager will lead the execution of eCommerce Services for hotels within the UK and Ireland including local and regional promotions, SEO, PPC, retailing, website management, local email, social media and more. They will serve as the primary point for regional teams and hotels, managing the day-to-day hands-on service for a hotel portfolio and leading an eCommerce Executives. The Senior Manager will also be responsible for driving hotel online revenue and contribute through the management and execution of localised online services whilst ensuring activities are aligned with brand and corporate strategy. They will lead and execute eCommerce activities in the region, working cooperatively with regional directors, managers and senior managers to advance company goals, while supporting and directing regional and local level online promotions and managing key messages to internal and external stakeholders. The Senior Manager will seek-out and recommend new forms of cutting-edge technologies for test-and-learn applications to drive competitive advantage, revenue and plan ROI. Base location for role: Hilton Worldwide Regional Offices, Watford, UK What will it be like to work for Hilton Worldwide? With thousands of hotels in more than 80 countries, Hilton Worldwide offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. If you understand the importance of a proper welcome and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Worldwide. Because it’s with Hilton Worldwide where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. We're Hilton Worldwide. Welcome. What will I be doing? Planning Activities 30% · Identifies hotel goals and develops online business plan to achieve said goals. Presents plan to stakeholders annually and administers regular follow-up to ensure hotel/region is on target to achieve goals. · Researches and helps to identify business opportunities for Americas hotel online performance improvement and reports findings and conclusions to department leadership. · Stays abreast of all online marketing channels including cutting-edge technology, systems and opportunities and makes recommendations for implementation within eCommerce department and hotels. · Manages directly and project manages all eCommerce activities for portfolio and works cooperatively with subject matter experts to develop and execute plans Organizing Activities 20% · Manages the cross-functional links between Global Online Services, and Key Stakeholders/Departments in Americas. · Leverages effective partnerships with Global eCommerce, Search, Revenue Management, Brand Sales, Brand Marketing, HSW, and Hotel Operations. · Works cooperatively with eCommerce Managers and team members. · Develops and shares Best Practices, test results and any other information which may improve the performance of the overall department. Directing Activities 40% · In accordance with brand guidelines, develops and maintains hotel content and ensures site(s) are fully optimized with images, fresh search engine optimized content, and appeals to visitors. · Partners with eCommerce teams, Revenue Management, Hotel Performance Support and Hotel Tools & Resources to ensure hotel and regional level promotions are aligned with over-arching brand positioning and strategy. · Researches and compares competitive set against hotels including but not limited to organic, local and paid search placement, onsite merchandizing, social media, rate retailing and more. · Communicates important and necessary information to stakeholders via memos, reports, and phone calls. · Adheres to measurements of Global eCommerce for websites to ensure effectiveness, usage, and awareness. · Manages the objectives for hotels in portfolio and how those objectives are going to be accomplished. Additionally, oversees annual plan for hotels in region managed by eCommerce Manager · Continuously analyzes portfolio performance against standards to determine whether the portfolio is on target to reach goals. Provides monthly, quarterly and ad hoc performance reports to all stakeholders and adjusts activities and plans as necessary to achieve goals. · Ensures business plan is being followed and goals are being achieved and provides feedback to department leadership accordingly. · Manages activity within budget guidelines. Staffing Activities 5% · Ensures appropriate talent is identified in compliance with department staffing plan. · Develops current talent to achieve greater strategic goals and performance · Determines staffing needs and oversee the recruiting, hiring, training, and developing of departmental team members. · Works with direct reports on goals to assist in accomplishing department initiatives and their own career objectives. Controlling Activities 5% · Translates organizational goals and objectives into performance standards for individual positions. · Assesses actual performance against standards to determine whether the regional team is on target to reach its goals and takes corrective actions as necessary. · Ensures business plan and goals are being followed and achieved, providing feedback or revising the plan, if needed. · Enforces policies and procedures that will improve the overall operation and effectiveness of the Company. · Evaluates eCommerce Services works within targeted markets What are we looking for? The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation. · Excellent presentation and public speaking skills · Superb communication skills, with the ability to clearly and concisely express ideas both verbally and in writing. · Ability to analyze website performance data (i.e. financial, statistical and/or performance · Ability to take initiative to identify, prioritize and implement all elements required for team to fulfill responsibilities in accordance with core strategic goals. · Strong problem solving skills, including ability to effectively address any issue in collaboration with others as appropriate; ability to proactively identify and prevent potential problems; · Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities. · Ability to collaborate with others and act in an objective manner in order to effectively solve problems and stay on track towards accomplishing organizational goals. · Absolute discretion and confidentiality regarding sensitive information. · Proficient web analytics (i.e. technical) skills with the ability to quickly learn new programs and train others as needed. · Strong project management skills, including the ability to manage details through to completion and ensure project deadlines are met. · Ability to direct collaborative efforts of direct reports and possibly other resources throughout the Hilton organization, including internal resources, external resources and other constituent groups as appropriate with aim of furthering Company goals. · Ability to take initiative to identify, prioritize, and implement all elements required for team to fulfill responsibilities in keeping with core strategic goals. · Understanding of the principles and practical application of web optimization, multivariate testing, and web design. · Knowledge of business mathematics, including ability to calculate percentage changes and averages/weighted averages; working knowledge of Microsoft Excel, including ability to understand/manipulate basic spreadsheets. · Financial acumen budget development and management skills, including the ability to track expenses against commitments, set priorities for funding, and develop annual budgets. What benefits will I receive? Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. Required qualifications/experience · University degree or significant relevant experience in lieu thereof · Significant Digital, Online, Media or eCommerce experience (SEO, Paid Search) with experience at manager level or above · Experience analysing data and presenting the findings to internal and/or external customers · Experience maintaining internal or external customer relationships and satisfaction · Highly proficent in using MS Word, Excel, PowerPoint and Outlook
A Chef de Partie with Hilton Hotels & Resorts is responsible for supervising staff and ensuring high levels of food preparation to deliver an excellent Guest and Member experience while assisting with food cost controls. What will it be like to work for this Hilton Brand?One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected. If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.What will I be doing? As a Chef de Partie, you are responsible for supervising staff and ensuring high levels of food preparation to deliver an excellent Guest and Member experience. A Chef de Partie would also be required to assist with food cost controls. Specifically, you will be responsible for performing the following tasks to the highest standards: - Ensure all food preparation meets standards - Prepare and present high quality food - Supervise staff - Keep all working areas clean and tidy and ensure no cross contamination - Prepare all mis-en-place for all relevant menus - Assist in positive outcomes from guest queries in a timely and efficient manner - Ensure food stuffs are of a good quality and stored correctly - Contribute to controlling costs, improving gross profit margins, and other departmental and financial targets - Assist other departments wherever necessary and maintain good working relationships - Assist Head Chef/Sous Chef in the training of all staff in compliance of company procedures - Report maintenance, hygiene and hazard issues - Comply with hotel security, fire regulations and all health and safety and food safety legislation - Be environmentally aware What are we looking for? A Chef de Partie serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: - NVQ Level 3 - Achieved Basic Food Hygiene Certificate - Supervisory experience - Positive attitude - Good communication skills - Ability to work under pressure - Ability to work on own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: - Previous kitchen experience in similar role - Intermediate Food Hygiene - Knowledge of current food trends What benefits will I receive? Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality. - More than 500 locations and nearly 200,000 rooms across six continents - Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest roomsFlagship brand of Hilton Worldwide with properties in more than 77 countriesMore than 70 world-class resorts and more nearly 200 full-service spasHarris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011Number one C3global brand awareness in the hospitality industry
Want a challenge like no other? One where you have team and business responsibility and accountability from the minute you start? A challenge where you are expected to grasp our processes quickly, and make a real difference to the business? The Hilton UK Graduate Trainee Programme is a programme that runs for 14 months, where mobility is essential. With a strong focus towards Food and Beverage, when you join the programme you will immediately start at a supervisory level, taking on the responsibilities, accountability and challenges that go with the specific role. It’s not a slow paced role, or slow paced industry you’re entering, but we will ensure you’ll be supported throughout, enabling you to be ready for your first line management position once the programme is completed. However, we don’t want you to stay at one property for the duration of the programme when there’s a wealth of experience to be shared, utilised and gained within the Hilton Worldwide portfolio. Your first placement on the programme will be at one hotel within the UK, and whilst your second role means a new hotel, there’s a strong possibility it could be in a whole new area of the country. What is the Aim of the Programme? The UK Graduate Trainee Programme aims to develop a select group of talented, nationally mobile individuals and give them an intensive development opportunity to be running their own department within 14 months. What will I do? The Program runs over 14 months with a structured framework of practical and highly interactive learning and development activities. These include: - Induction to the Graduate Trainee Programme, the wider business, Hilton Worldwide history, culture and current business focus - 28 Weeks Food and Beverage placement - 12 Weeks Rooms division placements - Business Development - HR and Finance exposure - One-to-one coach with regular feedback - Regular & structured Line Manager feedback - Management and Leadership Development programmes - Technical development modules - Practical assignment aligned to Food and Beverage placement - Hilton Worldwide University modules Where will I be? Available locations include: o London o Brighton o Gatwick o Cardiff o Heathrow o Glasgow When will I start? If you are successful you will start the programme in September 2013. Learning & Development: During your 14-months training you will take part in key technical and development workshops. As a Hilton Worldwide Team Member you will also have access to the Hilton University, our on-line learning and development tool, through which you can complete e-learning courses, learn a language on-line and make use of our on-line business library. Support all the Way: Participants on the UK Graduate Trainee Programme are supported throughout their time on the programme with a Mentor - this is a more senior manager in an alternative property who takes on the role of your professional Mentor. Are you someone who is Passionate? Self-Motivated? Career-Orientated? These are the questions that we ask any potential candidate before they apply to the UK Graduate Trainee Programme. There are also five main criteria for the Graduate Programme: 1. You must have a Bachelors Degree or equivalent 2. You must speak, read and write English fluently 3. You must be eligible to work in the UK 4. You need to be fully mobile across the UK. 5. You must have demonstrated your passion and enthusiasm for Hospitality (either a Hospitality degree or previous work experience in Hospitality) Participant Profile We are looking for our future leaders, so you will have proven that you too want to be world class. You should have completed your studies by the end of August 2013. It is important to us that you are able to demonstrate our Hilton Worldwide competencies, and we expect you to be driven, commercially focused with key people skills. We will recruit on these competencies during our assessment centre. Mobility is an extremely important factor as you will be working in two different locations during the programme, potentially anywhere in the UK. What are the learning benefits? Our Graduate programme, will give you a fast track to a permanent position on successful completion, dependent on your skills and size of property. The blended learning approach allows you to benefit from experiential learning, with structured time for reflection on your own personal development, with the support of an operational coach, who has been where you are now. You will be one of a select number of Graduates, ensuring you are noticed and will form part of our Talent Management process. During the program we will support you to build a challenging and tailored personal development plan. Participant Commitment This is a structured programme; however your drive and commitment will effect what you get out of the programme and the duration. You’ll be keen to learn your craft on the job, while putting relevant learning into practice, your roles and responsibilities will evolve as your confidence and capabilities grow, taking you to different departments and hotels, not to mention the fact that we are a 24 hour business! This means you have to be driven and flexible. Closing Date 21st June 2013 Key Dates All suitable candidates will be asked to complete a digital screening, and if successful at that stage you will be invited to complete online reasoning and personality assessments. If you pass this part of the process, you will then be invited to meet with some of our Senior Team at an Assessment Centre in London on 25th July.
A Chef de Partie with Hilton Hotels & Resorts is responsible for supervising staff and ensuring high levels of food preparation to deliver an excellent Guest and Member experience while assisting with food cost controls. What will it be like to work for this Hilton Brand?One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected. If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.What will I be doing? As a Chef de Partie, you are responsible for supervising staff and ensuring high levels of food preparation to deliver an excellent Guest and Member experience. A Chef de Partie would also be required to assist with food cost controls. Specifically, you will be responsible for performing the following tasks to the highest standards: Ensure all food preparation meets standards Prepare and present high quality food Supervise staff Keep all working areas clean and tidy and ensure no cross contamination Prepare all mis-en-place for all relevant menus Assist in positive outcomes from guest queries in a timely and efficient manner Ensure food stuffs are of a good quality and stored correctly Contribute to controlling costs, improving gross profit margins, and other departmental and financial targets Assist other departments wherever necessary and maintain good working relationships Assist Head Chef/Sous Chef in the training of all staff in compliance of company procedures Report maintenance, hygiene and hazard issues Comply with hotel security, fire regulations and all health and safety and food safety legislation Be environmentally aware What are we looking for? A Chef de Partie serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: NVQ Level 3 Achieved Basic Food Hygiene Certificate Supervisory experience Positive attitude Good communication skills Ability to work under pressure Ability to work on own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous kitchen experience in similar role Intermediate Food Hygiene Knowledge of current food trends What benefits will I receive? Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality. More than 500 locations and nearly 200,000 rooms across six continents Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest roomsFlagship brand of Hilton Worldwide with properties in more than 77 countriesMore than 70 world-class resorts and more nearly 200 full-service spasHarris Poll EquiTrend, Brand of the Year - Full Service Hotel for 2010 and 2011Number one C3global brand awareness in the hospitality industry
Hilton Edinburgh Airport is currently recruiting for a food and beverage supervisor! As a Food & Beverage Supervisor you would be required to communicate and delegate tasks to the team to ensure departmental targets are achieved. Specifically, you will be responsible for performing the following tasks to the highest standards: Supervise Food & Beverage Outlet operations Communicate and delegate tasks to the team Ensure compliance of brand standards Manage guest queries in a timely and efficient manner Represent needs of the team Assist F&B management with achieving financial targets Assist F&B management with training and development of team members Assist with annual and mid-year appraisals with team members under your responsibility Assist other departments wherever necessary and maintain good working relationships The ideal candidate will have previous experience in a similar role and be passionate about a career working for Hilton. You must also have the following: Be committed to delivering high levels of service Positive attitude Good communication skills Flexibility to respond to a range of different work situations Ability to work on your own or in teams If you are interested in this excellent opportunity to join one of the world's leading hotel brands - apply today!