| Job Title |
|
Regional Operations Manager |
| Salary/rate |
|
£50000 - £55000/annum helathcare, care, pension |
| Location |
|
Crawley, West Sussex |
| Job Number |
|
120262146 |
| Posted |
|
25/05/2012 (17:53) |
| Agency/Employer |
|
Classic Consulting (UK) Ltd |
Description
|
|
Our client is looking to recruit a Regional Operations Manager (England) who will have overall responsibility for the preparation, planning and delivery of services, good distribution and manufacturing practices and contracts for the provision of services.
The Role:
Provide effective leadership that ensures the very highest standards of quality and delivery of the service
Working closely with the MD in making recommendations and ensuring they are fully appraised
Manage/lead staff to ensure that a high quality customer-focused and continually improving service is delivered (including appraisals, training needs identification and disciplinary process)
Planning and measurement of service delivery activities
Reporting against KPI's
Take strategic and operational responsibility in the absence of the MD
Contribute strategically to the development of the service
Strategic and operational responsibility for minimising and managing risk, and leading on incident and management monitoring
Maintaining relationships and effective communication with key stakeholders
Assuring and ensuring professional behaviour of all staff
Instilling a strong culture of Health & Safety
Ensuring the quality assurance of the key processes that support the service as a whole
Contribute to the strategic direction of the senior management team in Policy and Planning
Take part in the preparation and delivery of performance management review meetings
Skills & Experience:
Previous experience of holding management responsibilities over multiple functions, either production, supply chain, service delivery or logistics.
Experience in management of contractual arrangements & compliance
Able to produce analytical reports for the MD with well thought through workable conclusions
Skilled in monitoring individual & service performance, including establishing improvement plans where necessary
High level of integrity
Team working skills
Good communication skills
Self-motivated
Proactive & forward thinking
Able to work to deadlines
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
|
| Contact Details |
|
 |
|
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|
|
| Job Title |
|
Front Office Manager |
| Salary/rate |
|
£20000 - £22000/annum |
| Location |
|
Brighton, East Sussex |
| Job Number |
|
105164970 |
| Posted |
|
25/05/2012 (17:53) |
| Agency/Employer |
|
Classic Consulting (UK) Ltd |
| Description
|
|
Our client is looking to recruit a Front Office Manager for a modern sea front hotel in Brighton which caters to tourists and business clients. This role requires someone who is passionate about customer service and has the ability to lead a team to deliver excellent service to guests at all times.
The Role:
Effectively manage the front office by ensuring the following:
Oversee the Implementation of standards as detailed in the departmental standards and procedures manual
Adhere to all check list activities
Adhere to payment handling procedures
Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, upselling targets, selling rates and an emphasis on customer service
Personally meet and farewell a high percentage of your customers
Encourage and motivate staff to provide optimum service during all shifts measured by the internal measures such as mystery guest, guest feedback and the heartbeat report
Be an operational guest experience champion and coaching/training the teams across the hotel to live up to the behaviours each time they are on shift to become customer ambassadors, enhancing guest experience where ever possible.
Manage guest comments effectively to maximize customer satisfaction. Share recommendations and guest comments with the relevant HOD in an appropriate manner to enhance the customer experience and in turn ensure they become repeat customers.
Work alongside sales / revenue teams to ensure all upselling opportunities are explored and maximized.
Work with IT specialists to ensure the IT functionality within the hotel is running at an optimum.
Anticipate market changes and review operations when necessary.
Support the sales team in conducting competitor analysis on a timely basis, record and analyze findings.
Manage customer database.
Actively pursue cost saving measures.
Manage payroll in order to achieve budgeted targets whilst giving a positive guest experience.
Work with our duty managers to ensure that their time is appropriately spent and is supporting others whenever appropriate.
Ensure departments are effectively manned, with the team trained and motivated to meet the needs of the market and customer.
Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation.
Demonstrate a management style which promotes effective development and use of team members through regular reviewing of K.P.O.'s and coaching.
Skills & Experience:
Experience in a similar role is essential.
Excellent people management skills.
A passion for customer service.
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
|
| Contact Details |
|
|
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|
|
| Job Title |
|
Urgent - Purchase Ledger Clerk |
| Salary/rate |
|
£8/hour |
| Location |
|
West Sussex |
| Job Number |
|
101347391 |
| Posted |
|
25/05/2012 (16:56) |
| Agency/Employer |
|
Classic Consulting (UK) Ltd |
| Description
|
|
Purchase Ledger Clerk
£8ph - Southwick
Our client is seeking an experienced Purchase Ledger Clerk on a temporary basis to start immediately.
You will need experience in:
Sage Line 50
Purchase Ledger
Reconciliation aged credit report
Customer Service If this is of interest please send your CV ASAP.
|
| Job Type |
|
Temporary |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
|
|
|
|
|
|
| Job Title |
|
IT Delivery Manager |
| Salary/rate |
|
£55000/annum |
| Location |
|
Brighton, East Sussex |
| Job Number |
|
113605593 |
| Posted |
|
25/05/2012 (15:08) |
| Agency/Employer |
|
Classic Consulting (UK) Ltd |
| Description
|
|
Our client is looking to recruit an IT Delivery Manager to manage the overall IT delivery of the IT Solutions, IT infrastructure and IT Service Desk teams, ensuring that key stakeholders, project teams, business users and customers receive excellent and consistent level of service, aligning the IT service delivery to the company's business objectives and plans.
Skills & Experience:
You will have at least 5 years' experience in release management / IT project management and at least 5 years' IT supplier and contract management experience at senior level.
It is a requirement of the role that you hold the ITIL - Foundation or higher.
You will be a disciplined thinker, capable of working across organisational boundaries, able to juggle multiple projects, using your own initiative and motivation to meet deadlines and set priorities in a fast paced environment.
With a focus on service delivery, you must be pro-active, adaptable and results driven, organised, detail focused and accurate.
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
|
| Contact Details |
|
|
|
|
|
|
| Job Title |
|
Customer Service Representatives |
| Salary/rate |
|
£14500/annum |
| Location |
|
West Sussex |
| Job Number |
|
109182980 |
| Posted |
|
25/05/2012 (14:49) |
| Agency/Employer |
|
Classic Consulting (UK) Ltd |
| Description
|
|
Our client is looking to recruit four Customer Service Representatives.
Deliver "astonishing" customer service for our clients and customers, whilst ensuring regulatory principles & processes, including TCF policies and Data Protection are followed and delivered consistently.
Contribute to a 'customer driven' culture of continual improvement, take ownership and become empowered to contribute to meeting business goals.
Provide feedback to Team Leader about effectiveness of processes and potential risks to ensure the department operates in the most efficient manner possible.
Obtain and accurately input relevant customer data, including new policy information, campaigns, amendments/additions, and ensure clear notes are added where needed.
Achieve departmental and individual objectives relating to productivity, sales performance, product knowledge and attendance.
Proactively handle escalated calls and ensure complaints are resolved, where possible, and logged in accordance with business policy and meet FSA guidelines.
Work closely with the other parts of the organisation for the overall objective of improved customer service and treating all customers fairly.
Participate in self-development, through coaching, mentoring, content specific training, as well as self-feedback to Team Leaders on progress.
Undertake work of a related nature, or perform duties other than or in addition to those outlined above upon request.
Skills & Experience:
Experience of contact centre and/or customer service environments
Experience of successfully working to targets, ideally within a non-advisory sales environment.
To work with integrity independently or as part of a team to achieve personal and business objectives.
Good numeracy, literacy and attention to detail.
Able to self-reflect/analyse, actively seek feedback to identify strengths and personal development areas.
Hours: 35 hours - flexible between 8am - 8pm Monday to Friday and either 9am-5pm Saturday or Sunday
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
|
| Contact Details |
|
|
|
|
|
|
| Job Title |
|
Recruitment Consultant |
| Salary/rate |
|
£25000 - £30000/annum |
| Location |
|
Brighton, East Sussex |
| Job Number |
|
123225504 |
| Posted |
|
25/05/2012 (10:03) |
| Agency/Employer |
|
Classic Consulting (UK) Ltd |
| Description
|
|
To say that we're the most passionate recruitment business in Brighton is an understatement. We're a brand new team with integrity at the heart of everything we do: we're absolutely committed to providing the best possible service for our clients and candidates. We're high-energy, high-achieving, highly dedicated professionals and we're looking for you!
Due to our rapid expansion in the Brighton region we're looking for a passionate and experienced recruitment professional to join our founding team. We're seeking a self-starter who's capable of putting in the hard work required to reap excellent rewards.
We'd like to meet you if:
You're an experienced recruitment professional, preferably from within the Brighton & Hove area.
A natural networker, you have a flair for building new business relationships.
You're target-driven, ambitious and ready to build your desk in a brand new company.
You're as comfortable conducting new business calls as you are running KPI review meetings.
You're competitive with yourself, but you're also a team player able to share the highs and lows of the industry with a close-knit team of peers.
And, most importantly, you're ready to jump in the driving seat and take your career to the highest level! In return, you'll receive an extremely competitive basic salary up to £30k with a very generous commission structure. And above all else, you'll be joining the most exciting recruitment consultancy to set up in Brighton in an very long time!
If you fit this criteria and you're ready to accelerate your career in a brand new company, send your CV . All applications will be treated in the strictest confidence.
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
|
| Contact Details |
|
|
|
|
|
|
| Job Title |
|
Project Manager |
| Salary/rate |
|
£25000/annum |
| Location |
|
Brighton, East Sussex |
| Job Number |
|
119133330 |
| Posted |
|
25/05/2012 (09:55) |
| Agency/Employer |
|
Classic Consulting (UK) Ltd |
| Description
|
|
Our client is looking for an experienced Project Manager.
You will be responsible for the management of client accounts ensuring all company products and systems are delivered to time, specification and satisfaction as defined by the Client Projects Manager.
The Role:
· Responsibility for the account management, liaison and co-ordination of allocated client accounts
· Interpretation, defining, co-ordinating and monitoring client projects plans from inception to conclusion to ensure final solution is delivered.
· Production of New Product specifications for approval by the client
· Establish project resourcing requirements liaising with internal departments for scheduling
· Responsibility for co-ordinating the internal testing and external user acceptance testing (UAT)
· Provision of post-sales support, liaising with internal technical team
· Ensure accurae project and process documentation
· Provision of pre-sales support at new business and account management meetings
Skills & Experience:
· Strong prioritisation, organisational and time management skills
· Strong client relationship management skills
· Excellent interpretation skills in defining client requirements
· Analytical approach
· Self-motivated and driven to succeed
· Strong methodical approach
· Excellent verbal and written communication skills
· Natural team working skills
· Proactive working orientation
· Training and delegation skills
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| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
|
| Contact Details |
|
|
|
|
|
|
| Job Title |
|
Regional Administrator |
| Salary/rate |
|
£20000/annum |
| Location |
|
Brighton, East Sussex |
| Job Number |
|
126245485 |
| Posted |
|
23/05/2012 (17:09) |
| Agency/Employer |
|
Classic Consulting (UK) Ltd |
| Description
|
|
Job Title: Regional Administrator
Reporting to: Regional Director - South
PRINCIPLE OBJECTIVES:
To support the Regional Director and their regional teams
Key Responsibilities:
· Regional Director support:
Outlook and diary management
· Preparation of:
Monthly RD Reports
Branch Reports
· Communication with:
Branch staff
Internal departments
Customers
Suppliers
· Organisation:
Team meetings
Customer events
Supplier meetings
Skills:
· Organisational skills
· Ability to be flexible and adaptable
· Work on own initiative
· Excellent written and verbal skills
· Intermediate excel, word and PowerPoint
KEY RELATIONSHIPS:
· Regional Director.
· Branch Managers.
· Customers.
· Suppliers.
· Internal departments
MEASUREMENTS OF SUCCESS:
· Provision of support both internally and externally within required timescales
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
|
| Contact Details |
|
|
|
|
|
|
| Job Title |
|
Sales Consultant |
| Salary/rate |
|
£22000/annum commission |
| Location |
|
Brighton, East Sussex |
| Job Number |
|
118454910 |
| Posted |
|
23/05/2012 (09:49) |
| Agency/Employer |
|
Classic Consulting (UK) Ltd |
| Description
|
|
My client is a travel company that specialises in arranging short-term placements for healthcare students around the world. An opportunity has arisen through growth for a Sales Consultant to join the team.
The successful candidate must display initiative, enthusiasm and integrity while maintaining a high degree of professionalism. They will be tasked with generating and developing both inbound and outbound sales opportunities.
Applicants must be able to work both independently and as an efficient and proactive team member. Company training will be given to bring candidate up to speed with the specialist knowledge of our niche market.
Key responsibilities include:
Proactively identify and source potential new business opportunities
Representing the company at all UK-wide events, including giving presentations
Undertaking initial contact with all customers. This includes responding to all incoming phone and email sales enquiries
Working closely with the Marketing Consultant to develop sales strategies in line with company objectives
Assisting in the creation and development of presentations, proposals and new business collateral
Other tasks as reasonably requested by the Managing Director
Candidate requirements:
Proven experience in reaching sales targets and driving business
Excellent written and numerical skills
Must be enthusiastic, adaptable and flexible
Demonstrable experience presenting to a large number of delegates
Good phone manner a must, as well as professional self expression, as you will be required to represent the company externally
Ability to work to tight deadlines
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
|
|
|
|
|
|
| Job Title |
|
Lettings Negotiator |
| Salary/rate |
|
£12000 - £23000/annum |
| Location |
|
Brighton, East Sussex |
| Job Number |
|
124134586 |
| Posted |
|
23/05/2012 (09:39) |
| Agency/Employer |
|
Classic Consulting (UK) Ltd |
| Description
|
|
Immediate start ideal
Experience in Lettings ideal
Pool car
My client are a successful estate agent with several offices in the Sussex area, an opportunity has arisen to join their team.
Working from the head office in Brighton my client are looking for an energetic and organised negotiator to work in our lettings department.
The office has grown year on year for the last three years both in terms of staff and portfolio.
Responsibilities will include registering applicants, viewings, negotiating tenancies and taking deposits, progress tenancy files and producing paperwork. Must have smart appearance, full driving license, good communication skills, be confident in dealing with clients of all levels, able to work under pressure, accuracy in typing, be a team player and have a proactive approach to work.
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
|
|
|
|
|
|
| Job Title |
|
Claims Team Leader - Property |
| Salary/rate |
|
£22000 - £25000/annum package |
| Location |
|
Brighton, East Sussex |
| Job Number |
|
101346528 |
| Posted |
|
18/05/2012 (16:56) |
| Agency/Employer |
|
Classic Consulting (UK) Ltd |
| Description
|
|
My client are a successful insurance company based in Brighton. An opportunity has arisen for an experienced property claims team leader to join the organisation.
Responsibilities;
-Leadership and development of your team (7 people)
- Forcasting monthly targets and ensuring delivery targets are met
- Assist with departmental planning and policy
-Design strategies and objectives for your team
-Ensure your team are well motivated and compliant with regulations
- Monitor team performance
- Ensure an exceptional level of service is applied to every claim
Essential skills;
-Must come from a leadership role in a claims background, ideally property
-Desire to studyu CILA (or alraedy have it)
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
|
| Contact Details |
|
|
|
|
|
|
| Job Title |
|
French Customer Services |
| Salary/rate |
|
£18000 - £19000/annum |
| Location |
|
Brighton, East Sussex |
| Job Number |
|
109182687 |
| Posted |
|
18/05/2012 (16:00) |
| Agency/Employer |
|
Classic Consulting (UK) Ltd |
| Description
|
|
French Speaking Customer Services (5 month FTC)
Job Description
The purpose of this position is to handle consumer contacts effectively, efficiently and promptly to ensure consumer satisfaction. To respond to consumers in a manner that will enhance the company's image and protect Corporate interests. To document consumer reaction in accordance with departmental procedures. To share consumer insights with relevant personnel in a timely and meaningful manner.
Internal customers are the country business operating, quality, research, marketing, sales and product development leaders as well as other staff team members whose work is likely to be impacted by consumer concerns.
External customers are the customers of the organisation's businesses and the end consumers of the organisation's products.
Duties & Responsibilities
· To respond to consumer contacts and determine the nature and type of compensation in accordance with departmental guidelines.
· To ensure that all consumer contacts are handled effectively, efficiently and promptly in order to promote consumer satisfaction and to promote Kimberly-Clark products and services where required
· To manage and share consumer insights gained with the Consumer Services team leader and other relevant personnel in a timely and meaningful manner.
· To immediately escalate serious consumer complaints to the Consumer Services team leader, the European Consumer Services Manager and other members of the Crisis Management Team.
The Individual
The position holder should be able to demonstrate a broad range of skills including:
· Good inter-personal skills with the ability to work with others both internally and externally.
· The ability to communicate in a professional and calm manner with a variety of people, including difficult consumers, both verbally and in writing. This includes having the ability to modify standard consumer response letters or to compose individual response letters in English and in a language(s) other than English as required.
· Excellent telephone communications skills.
· The ability to take decisions to satisfy consumers and to fire fight in order to resolve problems quickly and effectively.
· The ability to understand and to review consumer data in order to present important insights effectively.
· To demonstrate an interest in company and sector business goals, as well as developing an understanding of how they may impact on the function.
· An understanding of consumer trends and the ability to recognise big versus small issues.
· Good time management skills with the ability to prioritise workloads.
· Attention to detail
· Fluent French
The position holder should be able to demonstrate the following personal attributes:
· Strong communication skills with the ability to display empathy, tact and diplomacy.
· Excellent written and verbal communication skills with the ability to express views clearly and effectively.
· A good listener, able to assess the relative importance of differing viewpoints and to act accordingly.
· Self-motivated with the ability to work independently with little supervision.
· The ability to work and to stay calm under varying degrees of pressure.
· Flexibility and the ability to handle change.
|
| Job Type |
|
Contract |
| Contract Length |
|
N/A |
| Start Date |
|
|
| Contact Details |
|
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|
|
|
|
| Job Title |
|
Business Development Executive |
| Salary/rate |
|
£20000 - £25000/annum |
| Location |
|
Brighton, East Sussex |
| Job Number |
|
118454241 |
| Posted |
|
18/05/2012 (12:56) |
| Agency/Employer |
|
Classic Consulting (UK) Ltd |
| Description
|
|
Our client is looking to recruit an experienced Business Development Executive to develop business across the UK.
All leads and product knowledge are provided with many opportunities to expand the role and develop a senior career with the company.
The role is mainly office based but you need to have the flexibility to visit clients occasionally.
Based in Brighton.
Salary: £20 - £25K basic + OTE
PRIMARY RESPONSIBILITIES
Meet personal sales targets, budgets and objectives of the company
Ensure total customer satisfaction
Develop and create new business
Maintain and develop relationships with existing clients and prospects
Resolve queries and problems to best of ability
Ensure effective communication is maintained with other departments within the business
Promote the company externally and act as an ambassador at all times ESSENTIAL REQUIREMENTS:
Previous sales experience.
Demonstrable background of high achievement in personal sales, preferably with a primary focus on telephone sales activity
Commercially aware, with sound decision making and organisational skills
Results orientated with the ability to see problems as opportunities
Experience is the recycling industry would be advantageous PERSONAL SKILLS / ATTRIBUTES:
Strongly developed personal sales skills
Tenacious, organised, well-disciplined and structured
Target driven
Excellent verbal and written communication skills
Flexible attitude and approach
Professional conduct displayed at all times, calm under pressure
Educated to degree level or equivalent
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| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
|
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|
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|
|
| Job Title |
|
Resourcer in Financial Recruitment |
| Salary/rate |
|
£16000 - £18000/annum commission |
| Location |
|
Brighton, East Sussex |
| Job Number |
|
122252680 |
| Posted |
|
16/05/2012 (12:42) |
| Agency/Employer |
|
Classic Consulting (UK) Ltd |
| Description
|
|
The main purpose of this role is to recruit for financial services on a permanent basis, working with Banks, Insurers and Consultancies.
Candidate Management:
Manage & develop contractor relationships
Ensure all advertising is compliant with new branding and accurately reflects values of the company in terms of content and message.
Ensure all contractor information on company database is accurate and up to date.
Provide general information on the recruitment and Finance industry including benchmarks, market forecasts, trends and product announcements.
Assist in developing the company business and brand.
Ensure that all communications with existing and potential candidates are carried out in a professional and effective manner. The information is to be recorded with accuracy, efficiency, and with a strong commitment to the retention of candidate.
|
| Job Type |
|
Temporary |
| Contract Length |
|
temp-perm |
| Start Date |
|
ASAP |
| Contact Details |
|
|
|
|
|
|
| Job Title |
|
Technical Developer |
| Salary/rate |
|
£20000 - £25000/annum |
| Location |
|
Brighton, East Sussex |
| Job Number |
|
119133223 |
| Posted |
|
16/05/2012 (09:31) |
| Agency/Employer |
|
Classic Consulting (UK) Ltd |
| Description
|
|
Our client is looking to recruit 2 Technical Develops who will be responsible for the production and delivery of developed applications and systems.
The Role:
Production and delivery of developed code to time and agreed specification
End-to-end application development to include, but not exclusive to, code development, testing, maintenance, documentation and re-factoring
Provision of development progress updates to internal departments as required
To maintain, support and upgrade existing systems and applications
Maintain ongoing proactive awareness of current and emerging technologies as an aide to continuous technical improvement
Adhere to company development processes, standards and quality guidelines
Contribution to the ongoing business technical development
Skills & Experience:
Graduate or less than 1 year commercial experience
Thorough knowledge of key technologies - CSS, HTML, JavaScript, Java.
Knowledge of J2EE, PHP & SQL would be advantageous
Strong methodical approach
Strong time management skills
Excellent verbal and written communication skills
Natural team working skills
Proactive willingness to learn and implement new technologies
Proactive working orientation
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
|
|
|
|
|
|
| Job Title |
|
French Speaking Sales & Account Manager |
| Salary/rate |
|
£21000 - £30000/annum excellent package |
| Location |
|
Brighton, East Sussex |
| Job Number |
|
128209949 |
| Posted |
|
11/05/2012 (15:57) |
| Agency/Employer |
|
Classic Consulting (UK) Ltd |
| Description
|
|
My client operate at a global level within the FMCG industry. An opportunity has arisen within the Professional Customer Management team to provide excellent customer service and sales abilities to clients.
Responsibilities:
-New business generation
-identify cross-selling opportunities
-Lead qualifying and appointment setting for the field sellers
-Selling products and systems to end users
-Account manage distributors and grow revenue
-Present new products and system updgrades to clients
-General administration
-Build strong relationships with colleagues and clients alike and always look for opportunities to grow the business
-Work to KPIs and objectives
You:-
Must be fluent to business level in French and English
-Proven customer service/sales background
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
|
| Contact Details |
|
|
|
|
|
|
| Job Title |
|
Sales & Events Co-ordinator |
| Salary/rate |
|
£20000 - £26000/annum 30% commission annually |
| Location |
|
Brighton, East Sussex |
| Job Number |
|
118452746 |
| Posted |
|
11/05/2012 (08:43) |
| Agency/Employer |
|
Classic Consulting (UK) Ltd |
| Description
|
|
Our client is looking to recruit a Sales & Events Co-ordinator who will be involved in all aspects of the venue hire business, including marketing, administration, sales, operations and events management.
The Role:
Sales/ Account Management
To meet and surpass targets.
To continue the development of the existing database of clients through finding new business and contacting previous clients to encourage repeat business.
Converting enquiries to confirmed business, formulating proposals as required in a timely and professional manner.
Operations
To act as Event Manager/ Company Ambassador at weekday, evening and weekend functions and events within a rota system.
Be responsible for checking a room prior to the client arrival to ensure it is set to their requirements and meets the highest standards possible.
To provide the client with excellent levels of service at all times throughout the customer journey.
Ensure that we have enough equipment at the site to facilitate all meetings for the week. If required, hire in any necessary equipment whilst making sure that competitive pricing is sourced and the correct ordering procedure is followed
To develop strong positive relationships with all relevant suppliers. This is to ensure that all events take place with the relevant contracts in a professional and efficient manner, as well as ensuring that we maintain the best commercial rates and margins.
Marketing & Promotion
To assist in the creation and implementation of effective Sales & Marketing activity as outlined in commercial strategy ensuring that accurate reporting of such initiatives is carried out.
Administration
To ensure that all enquiries are dealt with in a professional and courteous manner and followed up.
To ensure that all written confirmation, terms and conditions and an invoice are sent as soon as possible to the client.
To ensure all invoices are paid prior to any event actually taking place.
To adhere to the company sales and invoicing procedures.
To ensure that all booking details are properly recorded and distributed to all relevant parties.
To maintain a detailed bookings diary and comprehensive, up-to-date client database utilising the current EM system ensuring that "maximum standards" are maintained at all times.
To assist the Commercial Manager in maintaining accurate levels of reporting for corporate income including the production of detailed sales projection figures and the analysis of figures for confirmed events.
Skills & Experience:
Previous sales, marketing and/ or events management experience
Good IT skills including Microsoft Office applications: Word, Excel, Outlook, including
using email, internet/intranet and databases
Able to work on own initiative & manage own work-load
Strong negotiation, communication and presentation skills
Excellent communication and interpersonal skills
Ability to perform accurately under pressure, meet deadlines and make decisions
Excellent organizational skills
Adaptable and flexible in approach to work
Good influencing and negotiation skills and ability to foster and maintain successful
working relationships with colleagues and contacts
Good commercial awareness
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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| Contact Details |
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| Job Title |
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Commercial Legal PA |
| Salary/rate |
|
£20000/annum |
| Location |
|
Brighton, East Sussex |
| Job Number |
|
114153190 |
| Posted |
|
10/05/2012 (17:47) |
| Agency/Employer |
|
Classic Consulting (UK) Ltd |
| Description
|
|
Our client is looking to recruit a Commercial Legal PA who will report to the senior partner.
This is a very busy role which will involve:
Audio typing
Digital dictation
Filing
Answering phone calls
Working on lease extensions
End franchisements
Rights to manage
Skills & Experience:
This role will suit someone who is very independent and able to think on their feet. The ideal candidate will be highly organised, tenacious and diligent with strength of character and ability to manage large volumes of work. It will suit someone who is looking for a long term career.
Must have legal experience
Good PA background
Be able to deal with high levels of pressure and stress
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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| Contact Details |
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|
| Job Title |
|
Pre Visit Technician |
| Salary/rate |
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£14000 - £16000/annum |
| Location |
|
Brighton, East Sussex |
| Job Number |
|
101345382 |
| Posted |
|
10/05/2012 (17:01) |
| Agency/Employer |
|
Classic Consulting (UK) Ltd |
| Description
|
|
Our client is looking to recruit a Pre Visit Technician who will be the first point of contact for the receipt and distribution of new claims instruction.
The role will be temporary for the 1st month and permanent thereafter.
The role:
Input new claims data received
Distribute the loss instruction to the appropriate branch office
Contact the customer to advise of the reference and procedure in order to maintain a high level of customer service within the required time-scale
Forward acknowledgements to the appropriate clients upon receipt of the losses, advising them of our reference and the handling office
Receiving and dealing with telephone enquiries from policyholders, clients and branch offices
Arranging appointments with the customer for an Adjuster to attend a visit with them, and the preparation and forwarding of the appropriate documentation to the Adjuster
Skills & Experience:
Essential:
To demonstrate a reasonable level of computer literacy - Excel skills an advantage
Good communication skills
Ability to learn quickly and perform effectively and accurately in a short time scale
To demonstrate efficient administrative skills
Desirable:
Knowledge of insurance
behavioural:
Ability to demonstrate flexibility
Able to adapt to changing processes
Confident telephone manner
Customer focussed
Able to identify situations that need to be dealt with on a priority basis and 'think on one's feet'
A team player, able to relate well to others and work for the benefit of the unit
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| Job Type |
|
Permanent |
| Contract Length |
|
Temp - Perm |
| Start Date |
|
Temp to Perm AS |
| Contact Details |
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|
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|
|
| Job Title |
|
Post Visit Claims Technician |
| Salary/rate |
|
£15000/annum |
| Location |
|
Brighton, East Sussex |
| Job Number |
|
101345080 |
| Posted |
|
08/05/2012 (17:44) |
| Agency/Employer |
|
Classic Consulting (UK) Ltd |
| Description
|
|
POST-VISIT CLAIMS TECHNICIAN
Assessing claim liability, validating and negotiating quantum, terms and limits.
Appointing suppliers and/or processing settlement cheques
Effective and successful handling all enquiries from Policyholders
Consistently producing high quality accurate reports - Professional and courteous communication
Completion of all tasks and capturing all relevant claims data on OperaFLO within agreed timeframes
Contact the Insured and process appointments within agreed timeframes
Process and resolve issues within agreed Service Level Agreements
Submit reports to Insurers within their set Key Performance Indicators.
Regular updates/contact with Insurers, Insured and/or their appointed representative
Frequent monitoring of performance against target to identify successes and areas for improvement
Successfully achieve the targets necessary to guarantee exceptional performance
Claim handling (cradle to grave) experience is essential. Property experience desirable
Delivery of Service Standards and performance targets
Excellent customer service and communication skills
Ability to work as part of a team and prioritise own workload
Property Claims handling experience desirable
Highly motivated; target orientated; organised and methodical.
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
|
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| Contact Details |
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