 |
| Job Title |
|
Claims Handler / Technical Claims |
| Salary/rate |
|
£18000 - £25000/annum Benefits |
| Location |
|
Haywards Heath, West Sussex |
| Job Number |
|
101333460 |
| Posted |
|
31/01/2012 (15:18) |
| Agency/Employer |
|
1st Central Insurance |
Description
|
|
Salary - £18,000 – £25,000 + Benefits
Location – Haywards Heath
First Central Insurance Management Ltd is part of an international Group that sells motor insurance products to UK customers. This is a rare opportunity to be part of our success as we grow. We are committed to providing the highest standard of service to our customers. Our plan is to achieve this through the training and development of our staff, by listening to our customers and looking for new ways to improve the way we work.
We currently have a number of vacancies for Claims Handlers and Technical Claims Handlers. The successful candidate will be focused on allocated workloads and dealing with these as speedily and efficiently as possible from outset to conclusion within FSA regulations, and legislative and policy guidelines. Making sure you are providing long term customer satisfaction whilst adhering to agreed business processes and procedures to help achieve the overall business plan.
Job Responsibilities:
- To proactively process claims in accordance with our principles and procedures and to maintain files within our service standards
- To ensure that all files are reserved accurately and promptly within our reserving philosophy
- To be personally responsible for ensuring the reserves fully reflect the level of damages on each file
- To deal and negotiate all moderate injury claims from outset to conclusion being fully conversant with the relevant sections of MOJ Reforms, Civil Procedure Rules, Personal Injury Pre action Protocol and Road Traffic Act and the implications of being RTA/ART75 insurer
- To identify potential fraudulent claims and action as per guidelines
- To deal and negotiate credit hire claims in accordance with procedural requirements
- To handle litigated cases in accordance with procedural requirements
- Maintain knowledge in specialist area to constantly improve understanding of technical issues
- Ensure compliance with TCF principles when liaising with customers and handling claims
- Build and maintain relationships both internally and externally
- Identify and effect all potential recoveries from the relevant parties
- Maintain diary within SLA and KPI’S and undertake regular file reviews to ensure effective and timely settlement of all claims
- Provide support to the Technical Claims Manager or MOJ Supervisor by ensuring delivery of own performance against agreed objectives, KPI’S and SLA’S
- To ensure compliance with company and other relevant standards/ regulations at all times
Experience:
- Experience of handling motor claims
- Technical expertise and motor claims experience
Skills:
- Excellent communication skills, both verbal and written
- Negotiation and influencing skills in order to settle injury claims
- Good time management and organisation skills with the ability to prioritise work
- Problem solving skills with the ability to adopt a logical approach to resolving problems
- Strong customer service skills
Knowledge:
- Understanding of the main principles of English Law as it applies in the technical field
- Excellent knowledge of FSA requirements (including TCF) and the regulatory framework relating to claims
- Sound understanding of all aspects of motor claims, to include credit hire, litigation and potential fraud
Behaviours:
- Customer focussed
- Self motivated and enthusiastic
- Takes initiative to make decisions
- An organised and proactive approach
- Emphasis on attention to detail and accuracy
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community. You should receive a form of response within 28 days of applying.
|
| Job Type |
|
Permanent |
| Contract Length |
|
n/a |
| Start Date |
|
ASAP |
| Contact Details |
|
 |
|
|
|
|
