We are looking to appoint a Radiology Secretary to provide essential secretarial support to our Diagnosting Imaging department. You will have strong secretarial; communicatin and relationship building skills. Duties Include: Having secretarial rights to the Medspeech Voice Activation dictation system in order to print all dictated reports from the Medspeech system, match with request forms and pass to the fling room team, faxing any urgent reports when requested. Also ensuring the context adaptation is regurarly carried out among with the initial training for new Radiologists. Having a basic knowledge of the Radiology booking system (RIS) in order to assist the admin team when required ie. staff on annual leave, sickness, with booking and filing room duties. Having a basic knowledge of the Vertisoft system in order to make necessary adjustments to reports linked from RIS. Providing cover for the other Evening Secretarial shift if and when required ie. staff leave or sickness and participating in a Saturday morning rota. Ensuring that all addendums appear correctly on the RIS system and typing any reports sent for correction on the Medspeech system, ensuring that they are signed by the radiologist before the end of their reporting session. Having a basic knowledge of PACS in order to provide basic technical support if required and typing any reports sent by PACSmail. Monitoring any inbox queries, addressing them to the right area of the department. Taking information from patients in a polite and professional manner, updating patient/doctors details at each appointment and inputting all information correctly onto the computer systems according to hospital procedure. Ensuring that patient confidentiality is not breached and advising the Administration Lead of any problems within the department, taking immediate action where necessary. To be responsible for the MRI double reporting process and monitor the turnaround time. Liasing with the Admin Lead to ensure the Radiologists monthly sessions are correctly collated and sent to the Clinical Director.

We are looking to appoint a supervisor to work with our team of professional front of house staff. You will be responsible for the activities of all Outpatient Reception areas. Provide a link between Hospital , Patients and Consultant users. Manage and coordinate all Outpatient Reception Staff. Shared on-call responsibility of High Profile admissions and Out-Patients to the BUPA Cromwell Hospital with other members of the High Profile Patients VIP Coordination Group. See job description and person specification for more information. Key Accountabilities 1. To lead the Out-Patient Reception Team , ensuring an efficient and high quality service to patients and doctors 2. Undertake the day to day line management responsibilities for the OPD Reception Team 3. To actively ensure a delivery of a quality service through efficient deployment of available resources 4. To monitor the effectiveness of the OPD Reception service using key performance indicators 5. Undertake duties in accordance with departmental policies and procedures 6. To assist the Front of House Manager in managing departmental budget 7. Deal with letters of guarantee and liaise with insurance companies and Embassies. 8. Responsible for all tills and floats on the shift and Ensuring all daily takings are placed in the drop safe and correct paperwork signed. Ensure all PDQ readings are done and dropped in the safe. 9. Respond to all enquires regarding hospital facilities and to re-direct enquires to the correct departments. Deal with all Reception queries and complaints in a courteous and timely manner 10. Ensure that all staff and Patients are fully aware of hospital charges, ascertaining methods of payment and calling the appropriate companies for guarantee letters or insurance according to departmental and hospital procedures. 11. Action all requests from patients, doctors, and visitors to the hospital courteously, promptly and efficiently. 12. Assist the Front of House Manager in ensuring that all Policies and Procedures for the Reception areas are kept up to date and reviewed on a regular basis. 13. Interview patients in a polite and friendly manner in order to obtain relevant information for registration purposes; updating patient details at each appointment; inputting all information accurately onto the computer system. 14. Receive payment from all patients in respect of hospital services provided and maintain integrity of personal float. Ensure transactions are correctly recorded and receipted. Allocate cash to carriers or patients in accordance with billing agreements. 15. Check Bill and post on a daily basis all charges for Clinical areas . 16. Raise cash or credit card refunds and obtain authorisation. 17. Ensure that Z readings and taken and reconciliation of PDQ machine are done as required. 18. Assist the Front of House Manager in developing and implementing manual procedures during computer downtime and transfer information when system is reinstated. 19. Issue Medical Record Numbers, front sheets, labels and make up medical records as required. 20. To assist in the development of the Departmental Training Program and be involved in ongoing training for all staff within the department. 21. Ensure all departmental mandatory training is carried out 22. Liaise and cooperate with other departments ensuring the smooth running of the Reception Desks. 23. Ensure that the departmental Rota in updated taking into consideration level of service in Reception areas and staff Annual Leave requests 24. Liaise regularly with the Front of House Manager to review and implement procedures to improve the efficiency and effectiveness of the Reception Service 25. Assist and share responsibility for the monitoring of all accidents, untoward occurrences or problems and record such incidences according to Hospital policy 26. To be Responsible for the Health and Safety of all people who may be affected by the post holders acts or omissions at work and to be conversant with the Hospitals Health and Safety polices and procedures 27. Attend Fire Lectures and Fire Drills in accordance with the law, and be fully aware of the position of fire alarms , emergency equipment and exits 28. To participate in the staff appraisal scheme in accordance with Hospital policy 29. To use proper channels of communication for any problems or grievances related to work

We are looking to appoint a dedicated, experienced Patient Coordinator to join our team of professionals at Bupa Cromwell Hospital. You will work 23 hours per week. You will be responsible for all activities on any Reception Desk in any area of the hospital. Provide a link between Hospital, Patients, Consultant or other users. Coordinate patient registration, preparation of outpatient accounts, receipting payment for hospital services. You will interact with patients, consultants, staff and visitors in a way that will create an experience in accordance with Bupa Cromwell Hospital’s Service Vision “Every Patient is a VIP”. Role Responsibilities and Duties: 1. Undertake duties in accordance with departmental policies and procedures 2. To be fully conversant in all areas of Reception; either Main Reception or other areas where patients are “arrived” in a department. 3. Meet and greet patients and visitors in a warm, respectful and courteous manner at all times , acting in a way that actively contributes to the promotion and improvement of the BUPA Cromwell Hospital brand and in line with the Bupa Cromwell Hospital’s Service Vision “Every Patient is a VIP”. 4. Issue Medical Record Numbers, front sheets, labels, make up medical records and other administrative documents as required. 5. Provide efficient and effective administrative support during our users clinics or tests, or procedures. 6. Deal with letters of guarantee and liaise with insurance companies and Embassies as required. 7. Respond to all enquires regarding hospital facilities or re-direct enquires to the correct departments when needed. Deal with all Reception queries and complaints in a courteous and timely manner 8. Ensure that all staff and Patients are fully aware of hospital charges, ascertaining methods of payment and calling the appropriate companies for guarantee letters or insurance as required according to departmental and hospital procedures. Created December 2011 9. Action all requests from patients, doctors, and visitors to the hospital courteously, promptly and efficiently. 10. Interview patients in a polite and friendly manner in order to obtain relevant information for registration purposes; updating patient details at each appointment; inputting all information accurately onto the computer system. 11. Receive payment from all patients in respect of hospital services provided and maintain integrity of personal float. Ensure transactions are correctly recorded and receipted. Allocate cash to carriers or patients in accordance with billing agreements as required. 12. Check, bill and post on a daily basis all charges for Clinical or other areas as required 13. Raise cash or credit card refunds and obtain authorisation as required 14. Implement manual procedures during computer downtime and transfer information when system is reinstated. 15. Make follow-up bookings for patient after appointment 16. Assist patient with booking further tests or consultations 17. To be involved in ongoing training for all staff within the department 18. Liaise and cooperate with other departments ensuring the smooth running of the Reception Desks. 19. Cover additional Reception areas as requested by the Front of House Manager or delegate to ensure consistent service maintained 20. Liaise regularly with the Front of House Manager and Team Leaders to review and implement procedures to improve the efficiency and effectiveness of the Reception Service 21. Be responsible for the reporting of accidents, untoward occurrences or problems and record such incidences according to Hospital policy 22. To be Responsible for the Health and Safety of all people who may be affected by the post holders acts or omissions at work and to be conversant with the Hospitals Health and Safety polices and procedures 23. Attend Fire Lectures and Fire Drills in accordance with the law, and be fully aware of the position of fire alarms , emergency equipment and exits 24. To participate in the staff appraisal scheme in accordance with Hospital policy 25. To use proper channels of communication for any problems or grievances related to work 26. Handle minor complaints with immediate action and follow up

FULL TIME and PART TIME ROLES AVAILABLE - please specify on your application which you are interested in. We are looking to appoint a Client Services Officer to work in our Contact Centre. You will have customer service experience in an environment comitted to delivering excellence. Job Summary: Primary emphasis is efficient effective communication at all levels to both external and internal clients. To ensure that continuous improvement of the patient experience is at the centre of all activities within the individual’s scope of responsibility. Inclusive of but not exclusive to, answering and extending all incoming or over flow calls within the contact centre where appropriate , booking In-Patient , Out Patient and Daycase admissions , utilise the hospitals resources to the fullest effect. Booking Out-patient appointments , allocating consulting rooms to consultants and general practioners , maintaining the daily room planners when required ensuring relevant multi disciplinary teams are updated on relevant changes. Responsible for: Answer and extend all incoming calls where appropriate (inclusive of external paging requests and over flow calls within contact centre) Maintain and promote an efficient and high quality service to all internal and external clients inclusive of patients, their families, clinicians and members of the general public. Log details of all communication faults updating the Hospitals I.T. department. To take In-patient and Daycase bookings from recognised Medical Personnel and their associated staff for all patients requiring admission, inputting all relevant details to the Hospitals Information System Allocate Patient rooms as required Update Main Reception/Patient Accounts of any unscheduled admissions or canellations Liaise closely with satellite unit personnel (e.g. Endoscopy and Theatres) giving consideration to requestors preferred times , length of any surgery booking or equipment requested Liaise with Site Lead Practioners on all aspects of Hospital admissions and cancellations. Liaise with In-Patient and Out-Patient accounts regarding patients financial status Check the Admission List and Theatre List daily to ensure all relevant details are correct prior to hand over to relevant departments Book Out-Patient appointments correctly , obtaining all the necessary information inputting all details to the Hospitals Information System when required Requirements: Medical Terminology and experience working in a healthcare envirnment (AMSPAR qualification and advantage). Computer Literate (Word , Outlook , Excel) Customer Service Skills Work well under pressure