Displaying 1 to 20 of 219 jobs from Travel Trade Recruitment London
Are you passionate about travel and want to progress in your travel career? Enjoy selling a wide range of travel products? Travel Consultant required for this busy, Aberdeen based, travel agency. JOB DESRIPTION: A suitably experienced individual is required for this busy retail travel sales team, in Aberdeen. This well known travel name are recruiting for their exciting team, selling all destinations and products of travel, including Worldwide travel, luxury, UK, short breaks and more. Sales are made both face to face and over the telephone. Key responsibilities, for this travel role, include: - Dealing with clients face to face and over the telephone. - Selling a wide range of travel products and destinations. - Use your travel industry knowledge and experience to assist customers in the selection and booking of their holidays. - Deliver the highest standards of customer service to repeat, recommended and new clients. EXPERIENCE REQUIRED: The successful candidate is to be suitably experienced, with recent travel industry experience. Knowledge / experience of CRS (Sabre, Galileo, Amadeus, Worldspan) is a plus but not required. THE PACKAGE: This is a great opportunity, to progress your career, working for a well known name in retail leisure travel. In return for your hard work, a great basic salary is offered, along with commission and an excellent benefits package. INTERESTED? Please send your CV or call Victoria on 0141 248 5222.
Are you a strong Product travel candidate with Product & Purchasing experience? Product & Purchasing Manager required for this Glasgow based, specialist, tour operator. JOB DESCRIPTION: We have an exciting opportunity to work, managing a successful, busy product team, within a strong, reputable tour operator, located in Glasgow. Key responsibilities include: - Procure best rate, commission and allocation practice in all area's of responsibility, ensuring the most competitive deals / incentives in the market place. - Carry out tenders. - Ensure constant competitvity, revenue and high service level. - Responsible for brochure production. - Liaise with the brochure production team to ensure a high standard of content and good quality images are provided, ensuring that production is within agreed timescales. - Ensure quality of online and system content. - Manage competitor analysis and awareness, ensuring fast reaction & competitive. - Maintain existing supplier relationships answell as establishing new business partners. - Conduct general product management and growth, including the monitoring of sales. - Identify & pursue new opportunities in existing area's. - Ensure suppliers revenue targets are met and, if necessary, re-negotiate to achieve best financial gain. - Organise and conduct product training, as and when needed, to the reservations staff. - Provide a full review, of your area's of responsibility, to senior management. - Participate in new brochure planning meetings, contributing your expertise, knowledge & idea's. EXPERIENCE REQUIRED: The successful candidate will have previous Product & Purchasing Management experience. A sound knowledge of the travel industry, strong negotiation skills and persuasion skills are essential as well as the ability to be self-motivated and hard working. It is an advantage to have a good knowledge of Microsoft packages and a flexible approach. THE PACKAGE: This excellent position offers a highly competitive basic salary, with company benefits, in addition and is, initially a 6 month contract. This opportunity will see you working for an excellent, highly respected and strong travel company, within a professional, lovely, friendly team of colleagues. INTERESTED? If you are keen to be considered for this exciting travel role in Glasgow, please send your CV or call Victoria on 0141 248 5222.
"TO TRAVEL IS TO LIVE" My client is looking for English and French Speaking Customer Service Advisors to join their expanding team! Would you like to work with one of the largest holiday home companies in the UK? As a top Customer Service Advisor you will be Handling inbound calls from our all customers and delivering a consistent level of outstanding service. You will be responsible for adding value to the customers' experience and continually exceeding their expectations. In return for this fantastic role you will be rewarded with an excellent basic salary, company benefits and work related bonus! If this sounds like the kind of role you are looking for then please read on! My client has just relocated to a brand new office in the Oxfordshire area and is looking for staff on a Full-time basis!! DUTIES: * Provide clear and concise documentation of all cases. * Meet schedule adherence goals * Make outbound calls to customers to follow up on a variety of issues. * Use multiple applications during call * Handle inbound calls consistently meeting and maintaining Department standards and goals * Ability to provide expert advice and accurate information to customers regarding the website, booking challenges, and changes/cancellations to existing reservations. * Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer's needs. * Resolve calls and only escalating when all options have been exhausted. * Participate and provide feedback during focus groups. Work effectively and concisely within a larger team structure to meet company goals. * Ability to proactively offer positive and constructive feedback. * Maintain positive attitude at all times. KEY REQUIREMENTS: * Ability to de-escalate calls in an effective manner. * Strong problem solving skills/ability to empathize with customer. * Strong verbal and written communication skills. Ability to assess the customer and adjust communication style accordingly. * Excellent interpersonal skills with ability to positively influence others. * Strong technical skills and computer knowledge, including all Microsoft Office programs. * Excellent listening skills. * Traveller-focused with the ability to work effectively and professionally with internal and external customers * Knowledge of the travel industry. * Ability to effectively multi-task during and after calls and follow through in a timely manner. * Strong organizational skills with ability to effectively manage competing priorities. * Strong attention to detail. * Ability to work in high stress environment; managing stress in a professional manner and without disruption to the operation, employees, or customers. * Willingness and ability to adapt to change in a constructive manner. SALARY: Competitive salary will be offered for this role starting in the region of £18,000-£19,000p/a plus a 10% bonus. Additional company benefits are on offer including pension, fantastic holiday allowance, ride2work schemes, bus pass loans and plenty of more!! TO APPLY: To apply for this fantastic position then please send your CV or for more information please call Dave on 0121 450 9776.
Currently seeking a Marketing Executive to drive forward an expanding multi-channel marketing department. As Marketing Executive you will be dealing with Direct Marketing Campaigns and Email Marketing Campaigns with regular reporting and testing. Marketing Executive Duties: *Assist with the implementation of direct mail campaigns, promotions and programmes for the Newmarket Group *Coordinate and execute email marketing promotions to support direct mail promotions and sales objectives *Create, coordinate, execute and report on direct mail promotions to Newmarket's database of customers within agreed budgets and timescales and with all relevant approvals *Input on data usage and execution of data manipulation, to create targeted, segmented and measurable promotions *Apply testing where applicable to continually review and improve direct marketing materials and activities *Contribute to the content, design and production of direct mail literature and other marketing materials where necessary *Report, interpret and analyse performance of direct mail promotions *Assist in maintaining the consistency and integrity of the client's logo and brand across all areas of marketing within the company *Assist the Marketing team where necessary on other print and digital marketing initiatives as required Marketing Executive Experience Needed: *One or two years hands-on marketing experience *PC Literate - Excel, Word, Powerpoint *Experience of working with an Email Service Provider *Knowledge of print mailing production processes *Proven track record in writing effective sales & marketing copy for digital and print *Strong project management, organisational and analytical skills *Ability to juggle multiple deadlines without sacrificing attention to detail *Excellent written and verbal communication skills INTERESTED? If you are interested in this position please contact Kelsey at Travel Trade Recruitment 0207 347 5060, or click 'Apply Now' or email your CV
A superb opportunity exists for an experienced call centre manager based in central Manchester. You will manage an already well established business travel call centre and will have strong experience in man-management, leadership and staff development. If you are looking for a challenging new career opportunity managing a dynamic and successful call centre we want to hear from you now! JOB DESCRIPTION: To take responsibility for the management of a reservations business travel call centre Maximising sales and service levels by leading and motivating the reservations and other teams to achieve/exceed company standards and targets. DUTIES AND RESPONSIBILITIES: * Day to day control of the Call Centre. * Achievement of Call Centre sales targets and objectives. * Ensuring efficient utilisation of team and system resources to achieve best results. * Team morale, motivation and development to ensure good working practices. * Monitoring performance and producing reports for Company Directors. * Setting of team work rotas, monitoring of absences and disciplinary issues. * Dealing with escalated customer and travel agent issues. * Monitoring usage and functionality of the CRM system and ensuring full utilisation by call centre staff at all times. * Staff training to include both new and existing staff members. * Liaison with other Departments. EXPERIENCE REQUIRED: The successful candidate should have relevant call centre management experience, strong leadership skills, commercial acumen and the ability to inspire a team. You WILL need a passion for customer service and a strong track record in sales and a commitment to perfection. PACKAGE: Salary depends on experience, up to £45k plus benefits. INTERESTED?? To apply for this position please contact Katie at Travel Trade Recruitment on 01619236120 or email or click 'APPLY'
Business Travel opportunity in Manchester! Do you want to work for a company where your knowledge and enthusiasm for business travel and long haul travel from a tour operator will be rewarded with an AMAZING salary and great benefits? An expanding, niche, Business Travel Agent is looking for a new Business Travel Consultant for their new teams. Job description * Servicing corporate accounts using Amadeus and online booking tools * Arranging all international business travel & at times handling complex itineraries for business travel clients booking all flights, hotels, car hire and other ancillaries * Helping the company grow, expand and improve their services with your ideas and enthusiasm The Package * Fantastic salary depending on experience up to £26k!! * Generous holidays that increase with service * Company benefits and the opportunity to grow your career Experience required * Previous experience working within a corporate travel environment is preferred but strong tailor made, long haul experienced considered * Proficiency on a major CRS system, preferably Amadeus * Have bags of enthusiasm, drive and dedication to join a company which will give you the opportunity to progress your business travel career! To apply Click 'apply now' or send your CV or call 0161 923 6120
Experienced Business Travel Consultants and Tour Operator Reservations Consultants who work on a GDS?? we want to hear from you! Are you looking for an opportunity for a change, a great company, fantastic modern Manchester city centre offices and a VERY competitive salary package? Do you want to work for a market leading, international business travel company? We are seeking skilled Business Travel Consultants and Tour Operations Reservations Consultants ideally Amadeus trained (but can be Galileo or Sabre), who and are looking to progress their career on new business travel accounts. This is an exciting opportunity for the successful candidate offering an excellent salary circa £18k pa - £21kpa (dependent on experience) plus bonuses (EARNING POTENTIAL to £23k pa) & a wide reaching benefits package!! JOB DESCRIPTION: - Working on a new dedicated business travel accounts - Dealing with high end clientele and product - Offering an excellent customer service - Booking UK, European and Worldwide Travel - Booking flights (including multi-sector and open jaw), accommodation and other ancillary products - Working office hours, Monday - Friday EXPERIENCE REQUIRED: The successful candidate will be ideally be currently working in business travel, and be fully conversant in Amadeus. Consideration may be given to those candidates with a business travel background but trained on a different GDS. THE PACKAGE: This is an exciting opportunity for the successful candidate offering an excellent salary circa £18k pa - £21kpa (dependent on experience) plus bonuses (earning potential to £23k pa) & a wide reaching benefits package. INTERESTED? To be considered, please follow the instructions to apply, attaching your CV. For any questions, please call Katie on 0161 923 6120.
Ticketing Consultant for a business travel company! Central Manchester Do you have a flair for ticketing and fares?! Can you ticket on GDS from start to finish?! If you're a Ticketing Consultant in busienss travel or leisure who wants to progress your fares & ticketing career with a leading Manchester based travel company, then read on! This is an excellent opportunity for an experienced Ticketer from a Tour Operations or Business Travel environment to take a positive step into a role that offers excellent career progression in the future!! DETAILED JOB DESCRIPTION: - Be responsible for manually issuing tickets using CRS/GDS Amadeus. - You will be responsible for issuing published and nett remit fares, reissuing and automated MCOs. - You will also be responsible for contacting airlines to deal with fare queries, setting up PTAs, TODs, and lost ticket enquiries. EXPERIENCED REQUIRED: Ideally a solid knowledge of GDS - preferably Amadeus, nett fares and fare builds. The successful candidate will be well organised and able to work to deadlines. THE PACKAGE: In return you will receive a very competitive basic salary around £22k, and a real chance to progress into management in the long term. INTERESTED: Please follow the instruction to apply, send your CV or contact Katie on 0161 923 61320 with any questions!
Experienced Business Travel Supervisor required for leading international business travel company's Manchester office! This is an excellent career move, to an international business travel company, who are moving more accounts to their north-west offices. Plenty of chance to develop your business travel career and start on a great basic, with an attractive benefits package too, working for an award-winning company. JOB DESCRIPTION: -Supports the Branch/Section/Implant Manager in the smooth and efficient day to day running of the section/branch. -Monitors the quality, policy adherence and efficiency of service delivery by the team and assist in their training and development. -Takes a hands-on role in client service deliver, spending the majority of their time in taking a processing client bookings. EXPERIENCE REQUIRED: The successful candidate will already be working in business travel, at a management, team leader, or supervisory level. THE PACAKGE: Salary is very competitive and dependent on experience. Excellent rewards and benefits await you, including: 22 days holiday (rising to 25 day), contributory pension, health care, dental care, child care vouchers and discounts on travel products and retail products.
Are you skilled on GDS Sabre or Galileo? Do you want to work for a market leading, international business travel company, in their offices in north-east Cheshire? We are seeking skilled travel consultants or business travel consultants that can use GDS and are looking to progress their career in business travel. This is an exciting opportunity for the successful candidate offering an excellent salary, dependent on experience, and a comprehensive benefits package. JOB DESCRIPTION: -Working on a prestigious business travel accounts -Dealing with high end clientele and product -Offering an excellent customer service -Booking UK, European and Worldwide Travel -Booking flights (including multi-sector and open jaw), accommodation and other ancillary products -Working office hours, Monday - Friday EXPERIENCE REQUIRED: The successful candidate will be ideally currently or recently working in business travel, and be fully conversant on Galileo or Amadeus. THE PACKAGE: An excellent starting salary of circa £18kpa - £21k pa is available for the successful candidates along with additional benefits, a great working environment and long term career progression. INTERESTED? Please call Katie on 01619236120 or send your CV
JOB DESCRIPTION *Sales and Service oriented team guidance and supervision of the Contact Centre (Reservations, Groups) *Ensure optimal processing of orders under notice of economic efficiency *Responsible for quality- and productivity control *Reporting of operational figures to the management *Operational workflow management including evaluation of potentials for efficiency increases *Contact Centre interface and representation of Contact Centre to corresponding inter company divisions *Operational complaint management KEY RESPONSIBILITIES *Personnel management *Personnel placement meeting operational requirements *Continuous appraisal interviews and team meetings *Analysis of training needs *Recruiting and development of personnel in coordination with Department Head *Motivation of staff *Key contact for Contact Centre Team *Organisation of responsibilities within the team *Ensure processing of orders under notice of economic efficiency *Interface for supervisors concerning operational demands, 2nd escalation instance for team members on operational occurrences *Continuous coaching of supervisors and, in cooperation with supervisors, of team members *Initiating on occurrences and backlogs in daily trading *Scoring of efficiency, where appropriate, implementation of optimised procedures *Analysis and solutions for operational complaints *Interface to partners and customers *Development of team targets *Internal and external representation of the Contact Centre *Continuous reporting to the Department Head *Collaboration on customer events *Visiting customers in cooperation with the respective Sales Manager *Budgeting and budget responsibility KEY EXPERIENCE REQUIRED * The holder of this position should have a minimum of three years experience in leading a team. * Call centre or travel industry experience is advantageous. * University/university of applied science degree or a comparable level of education is a prerequisite. * The incumbent should posses the ability to work in a high stress environment and maintain a positive attitude. * Strong Leadership skills, team motivation and interpersonal skills are essential. * Should be well organised and detail oriented and should posses excellent written and verbal communication (minimum in English and German. Additional languages are advantageous) * Strong organisational and planning skills are essential. * Must be able to work through difficult customer service issues with professionalism and patience and show a good judgement in identifying issues and recommending solutions. PACKAGE * 22 Days Holiday * Bonus and commission INTERESTED? If you are interested in this amazing role in Malta please click ''APPLY'' or contact Talisa on 0207 347 5060 or
Do you currently work in the travel industry and sold cruise holidays? My client are a market leading cruise retailer selling worldwide cruises and due to a expansion, are seeking outgoing, enthusiastic, persuasive sales driven people who have worked within a sales driven environment. Top sales performers are typically passionate about the product and go the extra mile in terms of knowledge of cruise ships, lines and destinations. They possess energy, are independent and reasonably assertive whilst working within a team dynamic. Customer focus is important as is attention to detail. As a Cruise Sales Consultant your responsibilities will be: * Maintaining a high level of customer focus and possess a passion for helping clients * Possess a proven track record of sales success in a "relationship building" role - not necessarily within the travel industry * Essentially you must possess proven experience of both inbound and outbound sales calling within the travel industry. * The ability to work within a friendly and professional team atmosphere is also essential Cruise Sales Consultant Skills & Experience: * Must be from a travel sales background and sold cruise holidays. * Proven track record of sales success in a 'relationship building' role. * Proven experience of both inbound and outbound sales calling within a contact centre environment. * Self motivated with a need and desire to earn money. * Good geographical knowledge * Highly organised and able to multi task. * Able to work under pressure to deadlines. * IT literate with good keyboard skills. * Travel experience is preferred but not mandatory. CRUISE SALES CONSULTANTS SALARY AND BONUS The basic salary will be up to £16K (please note starting basic salary is between £14,000 - £16,000 depending on experience, and this rises will rise to £18,000 as you become proficient and fully competent in the role)
My client is a well established independent retail travel agency, who are market leaders in their field and are looking for a foreign exchange cashier to join their office based in Reading. This company delivers a quality foreign exchange service maximising the profitability of the company whilst meeting and exceeding customer needs and maintaining and adhering to company compliance, controls and procedures. The successful candidate will be expected to provide outstanding customer service by placing the interests of the customers first and aiming to exceed customer expectations, building a rapport with customers to maximise repeat business and to listen to the needs of the customer and promote company products and services at every opportunity. FOREIGN EXCHANGE CASHIER DUTIES: * Serving the general public with Foreign Exchange queries * Cash Handling * Banking * Ordering currency * Offering excellent customer service The skills necessary for this role include; being able to operate efficiently and accurately a foreign exchange till, the ability to reconcile, update daily exchange rates, count efficiently and accurately large amounts of money and calculate and understand exchange rates. INTERESTED: To apply contact Kirsty at Travel Trade Recruitment on 0207 347 5060, or email your CV or click the 'Apply Now' below and follow the instructions to apply online.
Are you an experienced Marketing Manager looking for a fresh new challenge? My client is a market leader in leisure travel and is seeking a Marketing Manager ideally with experience working in the travel industry. The successful Marketing Manager will help the company to deliver significant growth by the design and delivery of a long term marketing strategy. MAIN DUTIES: *Manage all marketing for the company and activities within the marketing department. *Developing the marketing strategy for the company in line with the company objectives. *Co-ordinate marketing campaigns with sales activity. *Oversee the company's marketing budget *Creation and publication of all marketing material in line with the marketing plans. *Planning and implementing promotional campaigns. *Work with the Corporate Sales Department to manage and improve lead generation campaigns. *Overall responsibility for brand management and corporate identity. *Prepare online and print marketing campaigns. *Monitor and report on the effectiveness of all marketing activity. *Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives. *Analysing potential strategic partner relationships for company marketing. * EXPERIENCE NEEDED: *Experienced Marketing Manager ideally with a background within the travel sector, although not essential. *Bachelor degree in Marketing or equivalent CIM qualification. *Commercially astute with strong analytical skills. *Ambitious with a desire to succeed and grow in a fast moving environment and company. *Strong creative outlook * THE PACKAGE As a Marketing Manager you can expect an attractive salary package but excellent benefits. INTERESTED? To apply for the role of Marketing Manager please click 'Apply' now. Alternatively please call Katie at Travel Trade Recruitment on 0207 347 5060
JOB DESCRIPTION *The principle function of this role is to take responsibility for the growth of existing customers and converting opportunities generated by the Sales Team. *The re-contracting process for Group series occurs both seasonally and annually with new and existing customers. *Your responsibility is to have a knowledge and understanding of the client's products, and development plans for the following season and expand our penetration with the customers within your source market. *The key responsibility will be to develop relationships and become the principle point of contact for a number of our existing and potential customers. *In addition this role takes total responsibility for the qualifying, quoting, and conversion of ad-hoc groups within your source market. KEY RESPONSIBILITIES: *Know the planning cycles and provide the right products and prices within client deadlines. *Become familiar with each market place in which we operate: who are the competitors, expectations, how they work, etc *Deliver on the key performance indicators of the Account Development Team which include, quote turnaround times, conversion levels on enquiries, % return on offer *Monitor quote fails and make recommendations how this could be improved for the future so we can influence our conversion levels. *Put in place service level agreements with clients where appropriate which would include elements such as determining and agreeing service requirements, e.g. Response times, new products, allocations if required, release periods, cancellation policy, payment terms, retrospective discounts, etc. *Discuss payment procedures and establish whether credit facilities will be required via the Finance Team. *Implement procedure for hand over of converted business to Customer Delivery *Implement procedure for co-ordination of quoting with product team ensuring that where appropriate we are directing business to key hotels and products. *Provide scanned images, brochure material when required *Visit clients overseas if required *Organise and accompany clients, potential clients on FAM Trips, inspection trips. *Produce regular special offers to be sent to existing, potential customers for which you have responsibility for developing. *Further key responsibility will be assisting in product development. Through being constantly aware of new products by: *Keeping abreast of new hotels, entrances, or events that arise *Making use of the current range of contracted services. *Respond to demands by customers or sales and communicating this clearly to the product team. PERSON SPECIFICATION: Essential *A solid working knowledge of Microsoft Word, Excel, Outlook and the Internet *Exceptional customer service and results driven *Highly accurate with an excellent attention to detail *Well developed written and verbal communication skills *Professional fluency in both English and German *Ability to make decisions and to work on own initiative and in a team *Excellent organisational skills THE PACKAGE: A very competitive basic salary along with superb working benefits and the opportunity to work for one of the most established tour operators in the UK. INTERESTED? If you feel you meet the experience requirements please contact Talisa on
My client is a highly reputable homeworking travel agency and are keen to expand its very successful team of home working travel consultants. If you are an experienced retail travel consultant, (or retail travel branch manager), who has a solid, recent background working for a travel agency then this could be the new challenge you have been looking for! For those travel consultants that regularly exceed sales targets you really have got the potential to earn much more home working, while having the freedom of being your own boss! HOMEWORKING JOB DESCRIPTION: * Booking Worldwide Holidays over the phone and email. * Converting enquiries to bookings is key to your success and you will receive commission on each booking made. * Manage your own client database. The successful candidate will need to have a network of prospective clients to begin with which could include: friends, family or the general public who have used your services whilst you have been employed as a travel agent * Promote your services to gain new clients, but full support is provided including: advertising on media channels, personalised stationary, and a business development team to help you develop your personal travel advisor service. * There is full administration support to ensure you can really maximise your earnings potential, so you will focus on travel sales. * This role comes with the backing and security of a reputable name in travel, ABTA and ATOL protected * Hours are flexible to fit in with your lifestyle HOMEWORKING EXPERIENCE REQUIRED: * A network of customers to bring and establish. * Must have will previous experience with an ABTA bonded travel agent. * Extremely self-motivated, sales motivated and able to work under your own initiative. * Passionate about travel and confident to close the sale. * Money hungry to make each enquiry confirm to a sale. * Excellent Worldwide knowledge. HOMEWORKING PACKAGE: A fantastic commission structure is offered which means if you really are a great travel sales person, with drive and determination, this has the potential to offer you much more than working on the high street! This is all about being your own boss, building your own travel business, but with the backing of a reputable company in the travel industry. INTERESTED? Apply Online or email your CV or call 0207 347 5060
Travel Branch Manager required for Independent Travel Company based in North Yorkshire My client is a leading player in the retail travel market they are currently looking for an experienced Retail Travel Branch Manager to work within there branches In North Yorkshire - covering mat leave 12 months You will be given the opportunity to maximise the potential of this store, capitalising on this branch's affluent location. Leading by example you will excel in providing first class customer service thus demonstrating effective sales management. Key responsibilities * To plan and execute in-house promotions company campaigns incentives and promotional materials * To set targets in accordance to staffing levels, seasons and trends whilst suggesting ideas and solutions to improve revenue and profit. * Conduct team meeting and training sessions demonstrating assertive communications ensuring that the adherence of Company policies procedures and standards are meet at all times within your Branch * To lead, motivate and energise your team identifying training and development needs along with recognising your individual staff's potential. * To keep your product and brand knowledge up to date whilst having in-depth knowledge of the company's brochures and destinations and preferred suppliers * Produce written reports for senior management and the Regional Sales team through the analysis of commercial performance * Deal with complaints in a calm and diplomatic manner and be able to deal with a wide range of both internal and external customer issues The successful candidate should have strong leadership skills, commercial awareness and the ability to inspire a team. At all levels you'll need a passion for customer service and a strong tract record in sales. You will need previous retail travel branch managerial/assistant branch managerial experience. Call Christine 0161 923 6120 or email your CV along with a covering letter to
Are you an experienced Customer Service Specialist with a background in banking/financial services? Have you previously dealt with complaints and been able to resolve these effectively by referring the issues to the appropriate people? Are you currently looking for a new challenge? Is so, read on. My client, a leading multinational financial services corporation is currently recruiting for a Client Servicing Specialist for their office in the City of London. The Client Servicing Specialist will be responsible for the following: Work as part of the Customer Service Team demonstrating strong people leader skills Act as primary service delivery contact for customer feedback and issues - ensuring these are resolved to the highest standard, going the extra mile through a proactive service approach Monitor and analyse customer service and service level trends and make development recommendations Be accountable for the integrity of all service related customer information within the Department Capture Customer Feedback - via GCSI, Email, Telephone, standard mail. Reports Feedback to UK BTC Management Team highlighting trends Amex/Suppliers Liaise with the dedicated Business Travel Consultants to ensure investigation and resolution of customer related issues. Follows up to ensure a satisfactory resolution Involvement with - E-invoicing Support, Supplier & Service Delivery Issues, ETS, Online Queries Monitor and analyses customer service trends and communicates findings to Operational Leaders. Recommend improvements to customer service activities and service delivery standards. Act as a role model for Travel Consultants, demonstrating customer advocacy and Traveller Care Requirements: Excellent telephone manner Top class communication skills - verbal and written Active listening skills Problem analysis and problem-solving Attention to detail and accuracy Data collection and ordering Customer service orientation and empathy Prioritisation by business needs managing multiple requests at any one time Adaptability Proactive to resolve issues before they escalate . Package: A very competitive salary is offered for this position of between £25k - £32k plus fantastic benefits Interested? To apply for this position click on 'APPLY' or email . Alternatively, call Gerry on 0207 347 5060
Rock your way into this fantastic upbeat Music Tour Specialist role. You will be working on a dedicated account booking a number of high profile celebrities. This is a rewarding role where 2 days are never the same. You need to ensure you deliver the highest level of service. You will be managing the travel requirements for European and world tours, special events, media junkets, promotional trips and video shoots. This is an excellent opportunity for an experienced Business Travel Consultant. A Senior Business Travel Consultant is required for a leading Business Travel company in London. The role of Business Travel consultant will involve liaison with dedicated key Business Travel accounts, making all the necessary Business Travel arrangement which will include: - Booking worldwide flights, Hotels & Car Hire including multi sector itineraries and all aspects of ticketing. - Dealing with a very demanding and high profile clients, where no 2 days are the same - Answering calls, emails and online / off line reservations queries efficiently - Ensuring the highest levels of Business Travel service. - You will be working as part of a dedicated business travel team with reservations being made using the GDS Sabre so strong experience of a GDS is a must EXPERIENCE REQUIRED Applicants wishing to apply for this exciting Business Travel role will have previous Business Travel experience, be competent with at least one GDS and will ideally have worked with high end demanding Media clients. Experience of booking group flights as well as extensive fares knowledge, CAT35 fares etc. is required PACKAGE Very competitive starting salary along with fantastic company benefits and development. INTERESTED? If you are interested in this position or any other Business Travel roles, please click "apply" or call Gerry at Travel Trade Recruitment on 02073475060 or email
Calling all Experienced Business Travel Consultants based in the Colchester Area. Fed up with the commute and rising fares into London. My client is seeking an experienced Business Travel Consultant. Working key accounts where relationship building is key! Previous experience using CRS Galileo is required (cross training can be provided). Due to the gaining of new business, a Business Travel Consultant is required for to join a leading Business Travel company at their offices in the Colchester area. Working within a small team of consultants working on key accounts JOB DESCRIPTION: *Handle enquiries and reservations from clients, ensuring that they are responded to according to the client company's travel policy. *Process E tickets and other required travel documentation in accordance with client profiles. *Offer advice and options, where appropriate, for each itinerary, including the most cost-effective means of travel. *Give clients accurate information about visa and passport requirements; health and vaccinations. Ensure that visas are issued in time for travel. *Carry out full research for each client to ensure that the best possible service is provided and that each client can make a well-informed decision. *Offer ancillary services to clients such as car hire, hotels, private car transfers, parking etc. *Confirm all booking information - fares; itineraries; e-ticket details; changes - within specified deadlines. *Build and update travellers' profiles so that their needs and requirements can be met as accurately as possible (offline). *Accurately obtain and apply mark-ups to special negotiate fares to increase sales revenue. *Ensure that the profile and booking systems are 100% accurate and up-to-date all the time. *Check bookings on the Quality Queue to check for accuracy & alternative fares offered. *Ensure that all tickets are issued within specified deadlines. *Calculate and process refunds within 24 hours of a cancellation. EXPERIENCE REQUIRED: You must be an experienced Business Travel Consultant who is proficient with a GDS/CRS ideally Galileo (although cross training is offered for the right candidate) THE PACKAGE: The successful candidate can expect a competitive salary and benefits package INTERESTED? Please call Darren on 0207 347 5060 email or click on 'apply now' Please note: Due to the high volume of applicants only candidates that fit the suitability for the role will be contacted
Displaying 1 to 20 of 219 jobs from Travel Trade Recruitment London