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Salary/Rate
£20000 - £22000/annum 
Location
Macclesfield  
Posted
11/08/2015 (12:05) 
Agency
Job Type
Permanent 
Description

Shortlist Recruitment has an exciting opportunity for an 1st Line Support, IT Helpdesk, IT Support Engineer to join a specialist software house in Macclesfield.

The 1st Line Support, IT Helpdesk, IT Support Engineer role will work on a small service desk, covering 1st line Support and change management. The IT Support Analyst will be supporting users remotly, over the phone and face to face so the work is varied.

The successful 1st Line Support, IT Helpdesk, IT Support Engineer for this role will ideally be a recent graduate, with up to 2 years of Service Desk experience and a good all round technical appreciation of business application…

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Salary/Rate
£16000 - £19000/annum 
Location
Reading, Berkshire  
Posted
17/08/2015 (21:36) 
Agency
Job Type
Permanent 
Description

Yellow Bricks are working with a fast moving helpdesk who are going through a high growth phase, they are looking for experienced advisors to join them. The role involves taking inbound calls from customers with service related issues, you will log the call and organise for a resolve, updating the customer regularly as per the agreed SLA.

We require an excellent communicator who has bundles of common sense and a wealth of experience delivering customer service over the telephone.

Duties:

Answering inbound calls
Providing the customer with relevant information
Creating a case on the internal system
Ensuring cases are handled as per the SLA…

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Salary/Rate
£18000 - £25000/annum + BENEFITS 
Location
Southampton  
Posted
07/08/2015 (13:51) 
Agency
Job Type
Permanent 
Description

1ST LINE SUPPORT - TECHNICAL SUPPORT - for an experienced, keen communicator who can offer an excellent customer service to its internal and external clients.

With your experience of answering support queries efficiently and effectively, proactive approach to problem solving and a prompt response to client enquiries. You will relish the chance to make this job your own.

Key responsibilties you will understand are diagnostic and resolution of technical issues - whether resolved by your own efforts or to call in external technical support for more complex matters.

Experience of Internet Technologies, Experience of TCP/IP Networking…

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Salary/Rate
£18000 - £22500/annum company benefits  
Location
Leeds  
Posted
24/08/2015 (17:04) 
Company
Job Type
Permanent 
Description

IT Helpdesk / 1st Line Support
Leeds
£18,000 - £22,500 per annum + company benefits

My client is seeking an experienced IT Helpdesk / 1st Line Support to join their IS Team in Leeds on a permanent basis.

The role will involve working as part of the department to effectively and efficiently provide systems support to IT users by providing one to one advice and solving technical problems in accordance with the firm's procedures.

The Company...
My client is one of the world's leading organiations of independent Assurance, Tax and Advisory firms. Over 31,000 members of staff, across 100 countries, are focused on making a difference…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£14000 - £16000/annum 
Location
Halesowen, West Midlands  
Posted
10/08/2015 (11:44) 
Agency
Job Type
Contract, Temporary 
Description

1st Line Helpdesk Support Executive

· Experience working on an IT Helpdesk
· Basic understanding of Active Directory
· Experience using call logging software
· Customer Service experience
· ITIL - Desirable
· Lotus Notes - Desirable

Purpose of Role
· You will provide first line support to external clients and where required to liaise with providers and manage Service Level Agreements (SLAs) in accordance with the specified timescales.
· An aptitude for working with ICT applications and systems to undertake analysis, diagnosis and resolution of issues for staff.
· In addition there will be a range of administration duties to support

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Salary/Rate
£100 - £110/day 
Location
Basingstoke  
Posted
18/08/2015 (10:09) 
Agency
Job Type
Contract 
Description

1st Line Support Engineer Required!

1st Line Support / Service Desk / Helpdesk / Located in Basingstoke / Immediate Start / 1-2 Month Contract / Windows XP/7/8 / MS Office / Active Directory / ITIL

An exciting opportunity has arisen for an experienced IT 1st Line Support Engineer, to join a FTSE 100 company located in Basingstoke. This position is offered on a 3 month rolling contract.

You will be responsible for providing IT Service Desk Support, responding to issues via email, web and telephone. You must be familiar with using call logging systems and be able to identify and prioritise your work load, adhering to all SLA's agreed…

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Salary/Rate
£100 - £110/day 
Location
Basingstoke  
Posted
07/08/2015 (15:16) 
Agency
Job Type
Contract 
Description

1st Line Support Engineer Required!

1st Line Support / Service Desk / Helpdesk / Located in Basingstoke / Immediate Start / 1-2 Month Contract / Windows XP/7/8 / MS Office / Active Directory / ITIL

An exciting opportunity has arisen for an experienced IT 1st Line Support Engineer, to join a FTSE 100 company located in Basingstoke. This position is offered on a 3 month rolling contract.

You will be responsible for providing IT Service Desk Support, responding to issues via email, web and telephone. You must be familiar with using call logging systems and be able to identify and prioritise your work load, adhering to all SLA's agreed…

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Location
Nottinghamshire  
Posted
12/08/2015 (10:54) 
Agency
Job Type
Permanent 
Description

1st Line Support Engineer (Helpdesk, Service Desk)

Nottinghamshire

£12,000-14,000 per annum

ASAP in August/September

Syntax Consultancy have a requirement for a 1st Line Support Engineer to be based in Nottinghamshire.

The 1st Line Support Engineer role is responsible for providing remote technical support, but must be willing to travel to customer sites when required. You will be acting as a technical contact point for customers and provide 1st line support along with providing internal support and assist with installations.

Requirements:
- Candidates must be willing travel, and have a full UK driving license.
- Will be required…

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Salary/Rate
£15 - £17/hour 
Location
Coventry, West Midlands  
Posted
25/08/2015 (17:18) 
Agency
Job Type
Contract 
Description

1st Line Helpdesk Support Analyst - Coventry - £15 - £17ph

My client are a dynamic organisation in the West Midlands and they have an exciting opportunity for a talented and motivated 1st Line Support Analyst to join their growing Service Desk on a contract basis.

This is a 1st Line Helpdesk role and is an excellent opportunity to join an exciting global organisation.

Skills/Experience Required:-
• Previous Helpdesk experience
• Windows 7, Office 2010
• Active Directory, MS Exchange
• Strong customer service skills
• Excellent written and verbal communication skills

In line with the Conduct Regulations 2003, when advertising permanent…

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Salary/Rate
£15000/annum Occassional shift payments 
Location
Coventry  
Posted
11/08/2015 (11:54) 
Agency
Job Type
Temporary 
Description

Our client is a professional IT solutions organisation and is seeking to appoint an additional 3 staff to the team, and this will commence on a temporary basis with a possible view to permanent. The role is extensively providing 1st Line IT Helpdesk/Service desk support to high profile clients.

Duties include:

- Offering 1st Line Helpdesk support via telephone
- Requires strong communication skills with excellent an telephone manner
- Good IT knowledge, an IT qualification/diploma is highly advantageous - in-house systems training will be provided
- Previous IT helpdesk experience is an advantage for this role but is not essential…

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Salary/Rate
£22000 - £24000/annum bonus & benefits 
Location
Abingdon  
Posted
20/08/2015 (16:02) 
Agency
Job Type
Permanent 
Description

1st Line IT Support Analyst, IT Helpdesk Support, Abingdon, £22k - £24k + bonus & benefits:

A permanent vacancy has arisen within a talented IT department for a 1st Line IT Support Analyst to join their team. Our globally recognised client is seeking to recruit a 1st Line IT Support Analyst to provide first and second level technical support to internal users either remotely or through desk side visits. The 1st Line IT Support Analyst will take responsibility for all aspects of the day-to-day support and administration of the organisations Windows network, resolving technical issues and fulfilling incidents and requests associated with IT…

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Salary/Rate
£9 - £11/hour 
Location
Aberdeen  
Posted
01/09/2015 (16:17) 
Agency
Job Type
Contract 
Description

IT Support Engineer / 1st Line Support / 2nd Line Support / Desktop Support / IT Helpdesk / IT Service Desk / Windows 7 / Active Directory / Contract / Aberdeen

1st Line Support Engineer required to join our client in Aberdeen. This will be for an initial 3 months, paying £9 - £11 per hour with the possibility of extension.

The position will involve day-to-day BAU support for internal users, software installations and support of the main infrastructure applications.

You will be working within a busy helpdesk environment, answering calls and logging these on the ticketing system, resolving where possible. You must be comfortable…

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Salary/Rate
£28000 - £30000/annum Benefits 
Location
City of London Also in 1 other location 
Posted
21/08/2015 (17:02) 
Agency
Job Type
Permanent 
Description

1st - 3rd line Mac/PC Helpdesk Support Engineer - Mac and Cross Platform Mac/PC IT Managed Services - Apple Mac OSX, Windows PC, iOS, Active Directory, Office 365, Google Apps, Security, Networking, MDM, DNS, CrashPlan, PresSTORE, Meraki

1st - 3rd line Mac/PC Helpdesk Support Engineer - you will be a Mac and Cross platform Mac/PC IT Engineer and the role is providing predominantly 1st to 3rd line remote support within an Apple Mac and multi-platform focused IT Managed Services environment - ideally you should have Apple Mac OSX, Windows PC, iOS, Active Directory, Office 365, Google Apps, Security, Networking, MDM, DNS, and possibly…

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Salary/Rate
£28000/annum + Good Benefits 
Location
London  
Posted
07/08/2015 (16:39) 
Agency
Job Type
Permanent 
Description

1st & 2nd Line Helpdesk/Desktop Support, Remote Support, Windows 2008 Terminals Services or Citrix. Based in London (nearest tube – Monument) my client has a new requirement for an 1st / 2nd Line Helpdesk/Desktop Support Technician with exceptional customer services /communications skills – verbal & written. You must technical experience of thin client environment (Windows Terminals Services/Citrix), with some networking, Blackberry’s, remote desktop access, laptops, desktop support. Role involves a mixture of 1st and 2nd line support - Helpdesk and infrastructure support including: application assistance, secure websites access, video…

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Salary/Rate
£20000 - £25000/annum benefits 
Location
Letchworth Garden City  
Posted
25/08/2015 (15:08) 
Agency
Job Type
Permanent 
Description

Helpdesk Analyst / 1st Line IT Support Engineer
20k to 25k base + bens
Retail / Logistics
Letchworth, Hertfordshire

This role is to work for a well-established company based in Hertfordshire; this is a great opportunity for a Helpdesk Engineer / Service Desk Analyst with first line support skills to join a growing IT team. As an established IT recruitment partner we have been asked to assist them in the recruitment of an appropriate individual to perform as part of the team within the Technical Service Desk, providing 1st line IT support and excellent customer service

Skills / Environment
-ServiceDesk /HelpDesk
-1st Line Support
-Customer…

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Salary/Rate
£20000 - £25000/annum Excellent Benefits 
Location
Dartford  
Posted
19/08/2015 (18:07) 
Agency
Job Type
Permanent 
Description

IT Support Engineer / 1st, 2nd Line Support / Support Engineer / Service Desk Analyst / Helpdesk Engineer / First Line Support / Second Line Support

My client, a prestigious organisation based in Dartford, are currently recruiting for a 1st/2nd Line Support Engineer to join their highly successful team. My client is an extremely well reputed organisation with a strong customer base and track record - this is a fantastic opportunity to join a leading company where you will have excellent training and career progression opportunities.

Essential Skills:
- Excellent communication skills.
- Microsoft Office 2010.
- Windows 7.
- Understanding…

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Salary/Rate
£18000 - £20000/annum Benefits 
Location
Manchester  
Posted
07/08/2015 (10:07) 
Agency
Job Type
Permanent 
Description

Helpdesk/Service Desk, IT Support, 1st/2nd Line Technical Helpdesk Support Analyst, Manchester, SQL Server, Database, Report Analysis, Microsoft Windows 2000/XP/2003/Vista, MS Office, Excel, MS Word, VBA, MCITP, MCSE, MCP, MCSA, Customer Service, Software

Morson International is pleased to be offering this fantastic opportunity on behalf of our client who require a Helpdesk Technical Support Analyst based in South Manchester UK on a Permanent basis. The purpose of the role is to provide day to day second line support for internal and external clients, covering various specialist internal and external applications, and to establish good…

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Salary/Rate
£16000 - £24000/annum 
Location
birmingham  
Posted
28/08/2015 (10:31) 
Agency
Job Type
Permanent 
Description

IT Support experience in a windows environment with active directory is not essential but is a benefit.
Windows XP/ Vista /7 and Microsoft Office2003-2007
Microsoft qualifications and certification like MCP, MCITP would be a benefit but again not essential.
Networking skills are desirable.

Anyone can apply for these positions as this is a great opportunity to either start your new career in IT or excel your existing career.

The ideal candidate will be looking for a career in IT but does not have the necessary qualification, hands on experience and/or is looking for a recognized progression path with Microsoft. IT basic experience…

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Job Title
Salary/Rate
£80 - £90/day 
Location
Derby  
Posted
11/08/2015 (09:09) 
Agency
Job Type
Contract 
Description

Helpdesk / 1st Line Support - Chesterfield Contract 12 Months £12 per hour

We are urgently looking for an experienced helpdesk / 1st Line support person in the Chesterfield area with at least 18 months experience for a 12 month contract. You will be required to handle incoming telephone and email faults. Ensuring that all requested are logged and vetted, diagnosed in accordance with SLA's. You will have experience of Remedy. Ideally have experience of Bomgar or other remote control system. Have experience of Active directory, Exchange, Windows, outlook and Remedy. Be customer facing, good interpersonal skills, Polite telephone…

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Job Type
Contract 
Applications
More than 10  
 
Job Title
Salary/Rate
£17000 - £19000/annum 
Location
Telford, Shropshire  
Posted
17/08/2015 (15:43) 
Agency
Job Type
Permanent 
Description

1st Line Technical Support Analyst's required to work in busy helpdesk environment!
Based Telford, Shropshire
Up to £19,000 per annum

Optima Plus are currently recruiting for a leading UK communications provider based in Telford in Shropshire. The successful candidate will work as part of a busy 1st line support team, providing technical assistance to clients around the clock.

The role:

You will provide telephone support for customers, logging issues on internal systems and escalating where required. Responsibilities will be as follows:

• Email support for customers, including logging of issues on internal systems
• Communicate with 3rd…

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Job Type
Permanent 
Applications
More than 10  
 
Job Title
Salary/Rate
£14500/annum Range of benefits 
Location
Crewe  
Posted
17/08/2015 (16:55) 
Agency
Job Type
Permanent 
Description

First Line Support

Our client has an excellent opportunity for a First Line Support opportunity based in Crewe. You will be the first point of contact via the IT helpdesk website, Telephone and face to face.

Key duties:
*Support the staff with 1st Line situations
*Installation and configuration of existing/potential IT hardware
*Installation of new desks
*Maintenance of the companies existing IT assets including, desktop, PC's, servers, printers and other network hardware
* Responsible for reports on trends and to identify common issues

Skills required:
*Solid networking experience
*Good operational knowledge of MS Office, Windows…

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Job Type
Permanent 
Applications
Less than 10  
 
Salary/Rate
£14000 - £15000/annum 
Location
Kingston Upon Hull  
Posted
01/09/2015 (17:39) 
Agency
Job Type
Permanent 
Description

1st Line Helpdesk
Willerby
£14,000 - £15,000 DOE

Our client a leading business within their sector are currently seeking a 1st Line Helpdesk Agent to join their team.

As the 1st Line Helpdesk Agent will be responsible for providing first class, helpdesk style, technical support and service to your client base. This will include providing support and advice to clients for all queries and ensure the highest levels of customer service are adhered too.

To be considered for this role you must have worked in a customer service environment, have a genuine interest in IT & Technology, have excellent customer service skills and be highly…

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Job Type
Permanent 
Applications
Less than 10  
 
Job Title
Salary/Rate
£18000 - £25000/annum + Benefits 
Location
Winchester  
Posted
08/08/2015 (07:00) 
Agency
Job Type
Permanent 
Description

1ST LINE SUPPORT - TECHNICAL SUPPORT - for an experienced, keen communicator who can offer an excellent customer service to its internal and external clients.

With your experience of answering support queries efficiently and effectively, proactive approach to problem solving and a prompt response to client enquiries. You will relish the chance to make this job your own.

Key responsibilties you will understand are diagnostic and resolution of technical issues - whether resolved by your own efforts or to call in external technical support for more complex matters.

Experience of Internet Technologies, Experience of TCP/IP Networking…

More
Salary/Rate
£6.86 - £7.69/hour 
Location
Stevenage  
Posted
27/08/2015 (14:53) 
Agency
Job Type
Temporary 
Description

I.T Helpdesk Support - Great I.T Career Opportunity

Our client, a major global player in the I.T industry, has an excellent opportunity available for enthusiastic, motivated and hardworking individuals to join the I.T service desk team on a temporary basis, with the potential to move into a permanent role after a 6 month period. The office is based in Stevenage although depending on the role some training sessions and the initial interview may take place in Stockley Park, Uxbridge.

I.T helpdesk experience is not required as intensive training will be provided so this is a great opportunity for applicants who can show some I.T knowledge…

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