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Salary/Rate
£32500 - £37500/annum 
Location
London  
Posted
15/07/2015 (17:36) 
Agency
Job Type
Contract, Permanent 
Description

1st Line Support/Helpdesk Analyst - Commodity Trading Floor - £35,000 or £130 per day- London

Two of my clients, both of whom are large commodities trading companies, are looking for 1st Line Support Analysts to work on their trading floors here in London.

One is looking for someone on a Permanent basis - £35,000
The other is looking for someone on a Freelance basis - £130 per day They're both looking for floor-walking and desk-based support specialists who have experience working on:

Windows 7
Office 2013
Reuters/Bloomberg
Citrix
Active Directory
Blackberry configuration
(Ideally) from a Commodities Trading House…

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Salary/Rate
£9.31 - £9.76/hour , pension, holidays 
Location
Leeds  
Posted
23/07/2015 (11:36) 
Agency
Job Type
Temporary 
Description



I am currently recruiting 4 1st Line IT Support Helpdesk Agents to work at the Health and Social Care Information Centre.

This is a long term on going temporary opportunity. Immediate starts available. Hours of work are Mon - Fri. 37.5 hours a week.

The rate of pay is 9.31 moving to a Government Pay Scale 4 (£18,000 - £23,000 Per annum)

This is an excellent vacancy for someone with some IT Service Desk or 1st Line Support experience who is looking for career progression within the Public Sector

You will need a good knowledge of MS Office and also some level of working in an IT Help Desk Environment

Key Responsibilities include…

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Job Type
Temporary 
Applications
More than 10  
 
Salary/Rate
£22000 - £24000/annum + Package + Further Training 
Location
London  
Posted
13/07/2015 (10:33) 
Agency
Job Type
Permanent 
Description

My Client is a leading IT service provider and currently have a number of exciting opportunities for 1st Line Technical Support / Service Desk Analysts to join their business and work full time in the North West London area. I welcome candidates with experience across sectors as long as it is within a structured service desk / IT helpdesk environment.

Responsibilities include:
-Answer, action and monitor centralised IT Service Desk phone calls, log as Incidents, Service Requests or Queries.
-Carry out initial Incident diagnostics, resolve with a first line fix where possible or escalate to other areas of the IT Department to resolve…

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Location
Hammersmith and Fulham  
Posted
30/07/2015 (11:49) 
Agency
Job Type
Contract 
Description

An excellent opportunity to join a Global Telecommunications company with offices throughout the UK. This role will be based in the Hammersmith office.

The helpdesk analyst will work in a team of around 20 of various shift patterns and is responsible for resolving 1st line calls.

Key Accountabilities
* To provide 1st line helpdesk to users and local admin via telephone calls and email
* Responsible for delivering high levels of Customer Satisfaction, by ensuring support is delivered to customer requirements.
* Ensure full technical escalation processes to 3rd line support and 3rd party support.
* Manage day to day tactical response…

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Job Type
Contract 
Applications
More than 10  
 
Salary/Rate
£15000 - £18500/annum to £18,500 
Location
Brackley  
Posted
06/07/2015 (14:52) 
Agency
Job Type
Permanent 
Description

IT Support / Helpdesk / 1st Line Support (Windows) to £18,500

Our client is one of largest suppliers of software to their sector, do you want to be part of their exciting journey…

Location: Brackley, Northamptonshire (commutable from Buckingham, Banbury, Towcester, Northampton, Milton Keynes)
Salary: to £18,500
Hours: 9.00am - 5.30pm Monday to Friday, plus some Saturdays on a rota basis

About the Role:
They are currently searching for someone to join their IT Support / Helpdesk / Service Desk team as an IT Support Analyst.

 

You will support their entire existing customer base, ensuring they are getting the best use of their software…

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Salary/Rate
£7 - £8/hour Free Car Parking 
Location
Ashford, Kent  
Posted
23/07/2015 (16:46) 
Agency
Job Type
Temporary 
Description

Exciting vacancy for a IT Helpdesk Advisor dealing with 1st Line IT queries. You will be working for a large employer of choice in Ashford, as part of a busy IT team.

This is a temporary role starting immediately.

Experience required:
- Ideally 1 to 2 years 1st Line IT experience
- Excellent Customer Service skills
- Quick to learn new systems and procedures
- Ability to work in a fast paced environment and to deadlines

This is a temporary role, you must therefore be available immediately. As a temp with Office Angels you receive weekly pay, 28 days holiday a year, possible tax relief on your travel costs and additional incentives…

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Location
Newark  
Posted
19/07/2015 (09:40) 
Agency
Job Type
Contract 
Description

A fantastic opportunity to work for a Global Telecommunications company based in Newark.

3 month contract role with an immediate start.

The overall purpose of this role is to provide support for Order Management users, managing the error queues and technical administration and support of the system within the Service Delivery team.

As a member of our dedicated team, you will be responsible for supporting the systems involved in delivering an industry leading telephony solution for Small to Medium Enterprise customers; the solution integrates customer's mobile handsets with traditional fixed line handsets through a hosted VoIP solution…

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Salary/Rate
£9.3 - £11.3/hour 
Location
South Yorkshire  
Posted
29/07/2015 (09:05) 
Agency
Job Type
Contract 
Description

12 Helpdesk / Customer Services / 1st Line Support Technicians required - 3 month contract based in South Yorkshire (full time / part time / weekend hours available)

We have a number of exciting opportunities to work for a leading NHS Trust on a large scale Clinical System Implementation project. These positions are on a shift basis. Day shifts / evening shifts and weekend work is available - also full time or part time hours (more information provided on application)

Working within the central Service Desk team, you will be part of a team providing customer services and general 1st line support during the implementation of a new Clinical…

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Salary/Rate
£17000 - £24000/annum Benefits 
Location
Posted
12/07/2015 (06:50) 
Agency
Job Type
Permanent 
Description

1st/2nd Line Helpdesk Support Analyst

Salary: £17,000 - £24,000 + Benefits

Key Skills

* Experience in 1st/2nd Line Helpdesk/service desk customer support to external customers.
* Fluency in the use of computers and in the use of Microsoft office and Windows operation (Win9x,
Win2000, WinXP)
* Experience (or an aptitude) to investigate and solve technical problems
* A fluent, confident but thoughtful telephone manner
* Flexibility to work shifts including a night shift once in every six weeks
* Full driving license is required

About The Role

With a recent background in 1st/2nd Line Helpdesk Support, you will have an excellent…

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Salary/Rate
£20000/annum 
Location
East Kilbride  
Posted
23/07/2015 (19:04) 
Agency
Job Type
Permanent 
Description

Aspirare are currently recruiting for an IT Service Desk professional experienced in 1st and 2nd line support for our data storage and smart media client with global reach.

IT service desk Candidates will hold previous experience in a helpdesk environment handling inbound support calls via email and telephone with a strong understanding of following policies , procedures from an administration view point. 1st and 2nd line service desk experience is essential.

As in IT Helpdesk professional. Technical knowledge of Windows Desktops and Laptops, MS Office, Outlook, Networking, Printers, and Smartphones is a requirement of the role with…

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Job Type
Permanent 
Applications
Less than 10  
 
Salary/Rate
£9 - £10/hour £9 - £10 Per Hour 
Location
Lanarkshire  
Posted
29/07/2015 (13:51) 
Agency
Job Type
Contract 
Description

1st Line Support Analyst
Lanarkshire
2 - 3 Months Initially
£9 - £10 Per Hour

Syntax Consultancy has an excellent opportunity for a 1st Line Support Analyst to be based in Lanarkshire for a 2 - 3 month initial contract to start August 2015. The successful candidate will have the following key skills and experience:

- Excellent communication skills
- 1st line service desk experience
- Strong IT knowledge and experience in a phone based role.
- Good keyboard skills
- Computer literate - user knowledge of Microsoft Excel, Outlook and Word.
- Organised and self-motivated
- Flexibility in working
- Ideally with full driving license…

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Salary/Rate
£90 - £100/day 
Location
London  
Posted
20/07/2015 (17:46) 
Agency
Job Type
Contract 
Description

Office 365 - 1st line / 2nd Line / Helpdesk / Desktop Support - O365

Helpdesk / Desktop Support - Office 365

My client is looking to add to their technical support team to provide support for there current and ongoing Office 365 migration and therefore require an experienced 1st / 2nd line support engineer. The role is based in London.

Your skills to include: 
- Office 365
- Windows XP, 7 clients os
- MS Office
- Hardware; HP and Dell, servers, desktops, laptops, thin and zero clients, Android and Apple phones and tablets, HP and general printers
- Good general networking / TCP/IP, DHCP DNS 
- Understanding of ITIL and project management…

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Salary/Rate
£150 - £200/day  
Location
Crawley  
Posted
10/07/2015 (12:08) 
Agency
Job Type
Contract 
Description

Our client is currently recruiting for an exciting opportunity for a Desktop / Helpdesk Support Analyst to work in Crawley, West Sussex looking to pay £150-200 per day.

The strong Desktop Support Analyst will have solid experience supporting to 1st / 2nd Line, you will have excellent problem solving skills with a strong attention to detail.

The solid Desktop Support Analyst will have experience working with Active Directory to set up users, reset passwords and delete accounts. You will have strong experience working within a Windows environment supporting version 7 and 8.1.

Previous experience of working on Office 365 is highly desirable…

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Salary/Rate
£0 - £13.00/hour 
Location
Glasgow  
Posted
07/07/2015 (17:41) 
Agency
Job Type
Contract 
Description

Aspirare are currently recruiting for a Level 1st / 2nd line Helpdesk Support professional for our data storage client with global reach.

As a 1st / 2nd Line Helpdesk Agent. Candidates will hold previous experience in a helpdesk environment handling inbound support calls via email and telephone with a strong understanding of following policies , procedures from an administration view point.

Technically knowledge of Windows Desktops and Laptops, MS Office, Outlook, Networking, Printers, and Smartphones is a requirement of the role with hands Administration of Active Directory ,Troubleshoot Networking issues, Use DOS commands via Command…

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Salary/Rate
£22000 - £25000/annum 
Location
London  
Posted
06/07/2015 (18:11) 
Agency
Job Type
Permanent 
Description

1st Line / 2nd Line Helpdesk / Desktop Support - ITIL / Windows 7 / Active Directory

Marcus Donald are currently recruiting for an IT support Engineer with a minimum of 18 months experience to join a fast paced, growing team providing desktop and application support to a charity organisation. The role will be responsible for providing desktop and general IT support for 2000+ users. This is an excellent opportunity to work with a vibrant and dynamic team providing a best-in-class IT support service to a large national organization.

This role in the desktop support team requires someone who has experience in;

- Windows7 and Microsoft…

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Salary/Rate
£15000 - £21000/annum 
Location
Posted
17/07/2015 (11:15) 
Agency
Job Type
Permanent 
Description

Birmingham based major IT Company are currently recruiting for IT support/analyst and technicians.

* IT Support in a Windows environment - for example Help desk or Desktop support with Active Directory.
* Networking skills are desirable.

The ideal candidates will be looking for a career in IT though do not have the necessary qualifications, or you are already working in IT and looking for a recognised progression path with Microsoft.
IT Basic Desktop and Network experience is an advantage though not necessary as you could be selected for the UK renowned Microsoft Certified NMCP Program, which involves training and working side by side…

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Job Title
Salary/Rate
£18000 - £30000/annum Dependent on experience  
Location
Hampshire  
Posted
30/07/2015 (14:35) 
Agency
Job Type
Permanent 
Description

Fleet, Hampshire based or Wiltshire
£18k-30k base depending on experience

Are you a 1st Line Support Engineer looking to enhance your career in to eventually a 2nd & 3rd line engineer? If so then look no further as my client is in need of several new IT support staff. My client would need you to work with both external clients and internal users

1st Line Support - Technical Skills
Knowledge
• Understanding/experience within virtualised IT environments (preferably VMware)
• Appropriate IT degree

Experience
• Previous experience in an IT support desk
• An understanding of ITIL processes
• Experience with helpdesk tools within an ITIL…

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Salary/Rate
£100 - £130/day 
Location
Leamington Spa  
Posted
06/07/2015 (12:58) 
Agency
Job Type
Contract 
Description

Service Desk Analyst, with strong 1st line support experience within an IT Service Desk / IT Helpdesk, is required for an initial 2 month contract (likely to be extended) based in Leamington Spa, Warwickshire.

Working for a large organisation within the IT Service Desk / IT Helpdesk, the Service Desk Analyst will be providing 1st line support to the internal users of the company. This would include receiving and logging incidents / requests from the users and attempting a first time fix or escalating to the technical IT support teams. The Service Desk Analyst will be supporting the IT infrastructure user access, set up & configuration…

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Salary/Rate
£21000/annum 
Location
London  
Posted
16/07/2015 (17:30) 
Agency
Job Type
Permanent 
Description

Title: IT Helpdesk Analyst – x-train in Application Support
Location: London
Salary: £21,000
Skills: IT Helpdesk Analyst, 1st Line Support, Application Support, SQL, SQL Server, .Net, TCP/IP

An extremely rare opportunity has arisen for a talented 1st Line Helpdesk Analyst to join one of London’s most exciting companies. You will have previous experience of providing IT Support to end users and possess a genuine desire to learn more about providing application support.

My client is heavily involved in SQL Server databases and data warehousing and therefore the suitable applicant should ideally have some basic SQL knowledge (even if it…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£14.00 - £16.00/hour 
Location
Abingdon  
Posted
15/07/2015 (10:59) 
Agency
Job Type
Contract 
Description

My client is a world-leading research institution, based just outside of Abingdon, Oxfordshire. They have a requirement for a 1st line support engineer to join their busy Helpdsek team.

The successful candidate will be required to provide IT Helpdesk front-line support for Authority IT users. The role requires the candidate to respond to users requests for assistance in resolving any Office-computing based IT problem (hardware and software) and ensure the user is given a timely and satisfactory response. This is required to ensure users can work efficiently and effectively and are kept aware of general issues relating to the status of…

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Salary/Rate
£17000 - £19000/annum 
Location
Telford  
Posted
21/07/2015 (10:42) 
Agency
Job Type
Permanent 
Description

We are currently recruiting for a Technical Support Operative to join this Telford-based support team and provide technical assistance to customers.

You will be logging and diagnosing customers issues, and working towards fault resolution with them. The vast majority of contact will be inbound calls and emails, but you will also take responsibility for contacting customers to ensure excellent service is continually provided.

The ideal candidate for this role would:

Be experienced within a technical support role
Have existing knowledge or interest in IT, telecoms, and internet services
Have an excellent telephone manner…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£23000 - £25000/annum 
Location
Epsom  
Posted
07/07/2015 (09:35) 
Agency
Job Type
Permanent 
Description

An exciting 1st / 2nd Line Support opportunity for a candidate with excellent customer care skills, with experience in a Helpdesk role to join an IT support team at a prestigious company based in the Epsom area. This is a great opportunity to work for an industry leading managed services provider, with opportunities to develop further technical skills, and to gain industry recognised accreditations. If you are looking to build a career within a well respected IT Company, please apply ASAP.

You will be working on the Service Desk / Helpdesk providing 1st and 2nd Line Software and Systems support to internal customers. You will be required…

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