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Salary/Rate
£22,000/annum 28 days holiday, pension scheme 
Location
Doncaster
Posted
13/05/2016 (15:34) 
Company
Job Type
Permanent 
Description

1st Line IT Support / Helpdesk Engineer

Location: Doncaster
£20-22K Basic
Pension Scheme
20 days holiday + Bank Holidays
Hours: 7am-4pm / 10am-7pm (alternate weeks)

RH Recruiting are currently working in partnership with our client to recruit a 1st Line IT Support Engineer. The successful candidate must have previous experience in a similar role and will be supporting staff throughout the business.

Responsibilities:

* Provide first line support and incident management.
* Escalate issues as necessary to 2nd or 3rd line support
* Offer advice on areas for improvement with IT processes
* Order and configuration of new equipment
* Log all requests…

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Featured Jobs
Salary/Rate
£16,000 - £17,700/annum 
Location
Bradford, Yorkshire
Posted
06/05/2016 (16:06) 
Company
Job Type
Permanent 
Description

Salary: £16,000 - £17,700 plus training plan, generous holiday

Skills: IT Support. Customer Service. Windows Xp, 7, 8. Server. Audio Visual, AV. Microsoft Deployment Services. SCCM. Microsoft Office. TCP/IP, DNS, DHCP, VPN’s. Virtual Private Networks. Windows Server 2008R2 / 2012.

Benefits: Professional Development and Training Plan, Local Government Pension Scheme, Generous Holiday Allowance – 25 days plus bank holidays, rising to 30 days plus bank holidays after two years’ service, fantastic working environment and career progression.

The ICT Technician Role:

Is working for an incredibly successful national organisation…

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Salary/Rate
£8.25/hour 
Location
Stevenage
Posted
12/05/2016 (16:56) 
Company
Job Type
Temporary 
Description

1st Line IT Helpdesk Support Analyst

Our client, a global leader in the I.T industry, has an excellent opportunity available for enthusiastic, motivated and hardworking individuals to join the I.T Helpdesk team on a temporary basis, with the potential to move into a permanent role, depending on own performance. This role is based in Stevenage, Hertfordshire.

I.T Helpdesk experience is not required, but would be beneficial. Full training will be provided, so this is a great opportunity for applicants who can show great I.T knowledge and who are eager to get a foot in the door and build an I.T helpdesk career.

It is essential that applicants…

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Salary/Rate
£18,500 - £26,000/annum excellent benefits 
Location
Lutterworth
Posted
20/05/2016 (10:17) 
Company
Job Type
Permanent 
Description

We are currently supporting the recruitment of an experienced 1st Line Helpdesk Support Technician for our client based in Lutterworth. This is an exciting opportunity to work for an established international company who are growing rapidly. Successful candidates will have a minimum of 2-3 years' experience working within a busy and fast paced environment supporting 100+ end users. Full training will be given on their CRM system.

Duties and responsibilities:

* To deliver daily IT support to a high volume of users as required in a professional manner
* Configuration of mobile phones, I-pads, laptops and hand held scanners etc.
* Liaise with…

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Salary/Rate
£25,000 - £28,000/annum Benefits 
Location
Kingston upon Thames
Posted
11/05/2016 (15:12) 
Company
Job Type
Permanent 
Description

Have you worked in Financial Services or Software companies?

Have you worked as a 1st Line Support Analyst/ External Helpdesk Support?

Can you commute to Kingston on a daily basis?

Are you looking to work for a market leader in its field?

If you have answered YES to all 4 questions then please APPLY NOW!!!

Our client is a leader in it's field and this is an excellent opportunity for an experienced 1st line Support Analyst/ External Helpdesk Support to work in their offices in Kingston. The successful candidate will be working within the support team providing software support and basic training to users of their package.

The successful…

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Salary/Rate
£14.20/hour 
Location
Newham
Posted
25/05/2016 (10:08) 
Company
Job Type
Temporary 
Description

An exciting opportunity has arisen to provide 1st Line Support on an IT Helpdesk.

The main focus of the role will be providing excellent customer service, advice and IT support to service users.

The post holder will be responsible for:
- Ensuring that requests for assistance are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures.
- Updating self-help documents so customers/employees can try to fix problems themselves.
- Maintaining excellent customer relationships with users.

The ideal candidate will be competent in and have previous experience of:
- 1st line fault diagnosis
- 1st

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Salary/Rate
£15,000 - £20,000/annum 
Location
West Berkshire
Posted
16/05/2016 (08:16) 
Company
Job Type
Permanent 
Description

Helpdesk / Service Desk Engineer / 1st Line Support

Reqiva are currently working with a leading broadcast company in West Berkshire who are looking for a Helpdesk / Service Desk Engineer to join their team. The ideal candidate will have previous experience in a Helpdesk / Service Desk role.

Full training will be provided for the successful Helpdesk / Service Desk Engineer allowing you to learn new technologies and progress within the team.

Key Responsibilities:
* Be the initial point of contact for all clients
* Resolve issues by phone, email, live chat
* Manage call queues
* Provide resolution or escalate issues

Required Skills:
* Excellent…

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Salary/Rate
£21,000 - £23,000/annum £21,000 - £23,000 
Location
London
Posted
24/05/2016 (16:55) 
Company
Job Type
Permanent 
Description

Title: Helpdesk IT Support Analyst
Location: London
Salary: £21,000 - £23,000
Skills: IT Support, SQL Server, TCP/IP, MS Windows, Call logging software, Communication,

A hugely exciting opportunity has arisen for a talented 1st Line Support Analyst to join one of London’s most highly regarded technology solutions providers. You will be a bright, enthusiastic and hungry individual with a genuine thirst for knowledge who doesn’t mind going the extra mile to assist customers with their IT issues. Working as part of a fun, energetic team, the suitable Support Analyst will be handling all 1st Line Support queries, providing users with application…

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Salary/Rate
£24,000 - £26,000/annum 
Location
London
Posted
11/05/2016 (10:25) 
Company
Job Type
Permanent 
Description

IT Helpdesk Support / 1st Line / 2nd Line Support - Windows 

Marcus Donald People are looking for a keen IT Support / 1st line / 2nd line Support to work for an estate agency in South West London. 

You will be the first point of contact for an ambitious business that is leading in its sector and will be prodivding hands on support inlcuding the following. 

Skills Required:

- MS Office 
- Windows 7 & 8
- Active Directory
- Great Communication Skills 
- Passion for IT, new technologies and a willingness to learn

Experience:

- Previous experience of Helpdesk environment
- Previous experience in a multi-department organisation (desirable…

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Salary/Rate
£23,000/annum 
Location
Posted
20/05/2016 (15:39) 
Company
Job Type
Permanent 
Description

SUPPORT ENGINEER / HELPDESK SUPPORT ENGINEER

£23,000 Basic + 5% Pension + BUPA Healthcare + 33 Days Holiday + Free Parking + Excellent Benefits

Our Client is looking for a 1st Line Support / Helpdesk Advisor to join their expanding Helpdesk Support Teams within their UK Head Office Operation

This role requires a dynamic and proactive person who is able to work well with the IT Team to Support 2000+ Users over a Multi-Site Operation. You must be technically able to Support Microsoft Office & Windows, as well as Troubleshoot Hardware & Network Connectivity & Issues.

Key Responsibilities of the role would include:

•Answer the IT Helpdesk

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Salary/Rate
£18,000 - £19,000/annum + Training + Benefits 
Location
Sale, Cheshire
Posted
16/05/2016 (12:35) 
Company
Job Type
Permanent 
Description

My client are an established software solutions provider with over 14,000 clients worldwide. Their solutions are tailored to suit the needs of their clients – from large franchised chains to single site businesses and the constantly changing needs of the market.

With their Head Office located in Brisbane, Australia, and a regional office in Los Angeles, USA, this role will be based from the UK division in Sale, Manchester.

THE POSITION

The First Level Helpdesk Technician is responsible for providing support to Clients and Sales staff.

The Help Desk provides support on a rotational basis globally, and the First Level Technician is primarily…

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Salary/Rate
£23,000 - £25,000/annum 
Location
North West London   Also in other locations
    Posted
    29/04/2016 (17:48) 
    Company
    Job Type
    Permanent 
    Description

    Helpdesk Analyst | Service Desk Analyst | 1st/2nd line support | Legal | North West London

    Marcus Donald People are currently looking for a Helpdesk Analyst to join the team at a growing Legal company based in North West London. You will be joining a team of four, supporting roughly 80 users. This is a permanent position paying circa £25,000 per annum.

    The successful candidate will be performing IT helpdesk duties and will have the passion to move into deskside and server support.

    Main responsibilities of the Helpdesk Analyst:
    -Day to day priority managing/resolving of logged helpdesk calls
    -Logging support calls with 3rd part maintenance…

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    Salary/Rate
    £16,000 - £18,000/annum 
    Location
    Poole, Dorset
    Posted
    19/05/2016 (13:11) 
    Company
    Job Type
    Permanent 
    Description

    Linked Recruitment are currently recruiting on behalf of a Poole based client for a Helpdesk Advisor.

    The main duties of this role include:

    Dealing efficiently with inbound calls from customers seeking technical assistance in a professional and courteous manner.
    Co-coordinating, prioritising and assigning support requests to engineers.
    Undertaking other help desk support administrative duties as set by the line manager
    Ensuring the companies database is maintained and updated with all relevant details, in a timely manner as per stated helpdesk procedures.
    Maintaining accurate logs of all email support requests.

    The ideal candidate…

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    Salary/Rate
    £16,000 - £18,000/annum excellent benefits 
    Location
    Letchworth Garden City
    Posted
    06/05/2016 (12:00) 
    Company
    Job Type
    Permanent 
    Description

    Company Information

    Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing,…

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    Salary/Rate
    £10.25 - £13.25/hour 
    Location
    Fareham
    Posted
    11/05/2016 (09:49) 
    Company
    Job Type
    Contract 
    Description

    A 1st Line Support / Customer Services Technician is required for a 6+ month initial contract (likely to be long term) based near Fareham, Portsmouth, Hampshire.

    Working within the central helpdesk team of a busy IT and Customer Services Department, you will be providing general telephone support including 1st Line Support (Hardware & Software).

    Responsibilities will include providing a high level of Customer Services including call logging / basic trouble-shooting - remote fixes and escalating more complex issues to the 2nd line support team. Call numbers are around 35 per day with a 60% first time fix rate.

    This is an ideal position…

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    Salary/Rate
    £0 - £23,000/annum 
    Location
    Milton Keynes   Also in other locations
      Posted
      18/05/2016 (08:26) 
      Company
      Job Type
      Permanent 
      Description

      Role: 1st Line Support Engineer

      Skills: Helpdesk, 1st line Support, Windows, Active Directory, Exchange and Desktop

      I have a client based in Milton Keynes who is looking for 1st Line Support Engineer who has experience with 1st line Support, Windows, Active Directory, Exchange and Desktop on a Permanent basis.

      Our Client is offering the successful 1st Line Support Engineer a salary up to £23,000 based on experience.

      Skills and Experience Required

      * Excellent communication and people skills
      * Desktop Support
      * Helpdesk Support
      * Windows
      * Active Directory
      * Exchange
      * Call Logging and Escalating Calls
      * Good Troubleshooting skills…

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      Salary/Rate
      £15,000 - £19,999/annum 
      Location
      Reading
      Posted
      11/05/2016 (08:31) 
      Company
      Job Type
      Permanent 
      Description

      Reqiva are currently working with a Reading based managed service provider who are looking for a 1st Line Support Engineer to join their growing team. The ideal candidate will have around 6 months experience working in 1st line / helpdesk line support role.

      You will receive training in all aspects of the job including general troubleshooting, Windows Servers, networking and virtualisation.

      Responsibilities of the 1st Line Support Engineer:
      * Supporting Windows Operating Systems on laptops, desktops and handheld devices
      * Active Directory, Exchange, Outlook
      * Basic networking (TCP/IP, DNS, DHCP)
      * Administrating backups and antivirus tools…

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      Salary/Rate
      £18,000 - £20,000/annum 
      Location
      Purfleet
      Posted
      17/05/2016 (12:38) 
      Company
      Job Type
      Permanent 
      Description

      1st Line Support Engineer
      Industry: Information Technology and Services
      Salary: Lower -Mid-Level

      The Company:
      A leading provider of IT, facilities and corporate real estate infrastructure services for 30 years. Working across a wide range of industries, we help leading global organisations plan, install and manage the systems, infrastructure and connectivity they need for productive workplaces and efficient data centres. We provide a range of intelligent building services and tools, all designed to meet the operational requirements of the most demanding business environments.

      Main responsibilities:
      1st Line IT Support, providing desktop…

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      Salary/Rate
      £18,000 - £20,500/annum 
      Location
      London, Middlesex   Also in other locations
        Posted
        Just Added!
        Company
        Job Type
        Permanent 
        Description

        1st Line Support Analyst – Canary Wharf
        Permanent role paying up to £20,500 per annum

        This is an exciting opportunity to join an established and professional company in this exciting area of London to work on the Helpdesk and to provide first line support to all users.

        This position is on a shift rota basis as the Helpdesk operates from 07:30 to 18:00 hrs.

        No day is the same. Activities can vary from printer diagnostics straight through to full office moves, data migrations, outages, server support, and network deployment and server configuration.

        Desired Skills & Experience

        Minimum requirements
        • Minimum 12 months support experience, ideally…

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        Salary/Rate
        £25,000 - £27,000/annum Neg + G'teed 10% Bonus + Exc Bens 
        Location
        Farnborough, Hampshire
        Posted
        20/05/2016 (11:04) 
        Company
        Job Type
        Permanent 
        Description

        Technical Support, First Line Support, 1st Line, Helpdesk Support - VMWare, Linux, Networking

        Permanent
        £25,000 to £27,000 Neg + G'Teed (10% of basic) Bonus + Excellent Benefits
        Farnborough, Hampshire

        Background

        One of the UKs most progressive companies in the provision of cloud (IaaS, PaaS, SaaS) and managed hosting services is seeking Infrastructure Helpdesk, Customer Support, Telephone Support Analysts to be first point of contact for incoming customer calls, management of incoming tickets (resolution and assignment, depending on the complexity). The ideal candidates for this role will have the perfect mixture of communication skills…

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        Job Type
        Permanent 
        Applications
        More than 10
         
        Salary/Rate
        £17,000 - £20,000/annum 
        Location
        Rochester
        Posted
        12/05/2016 (11:51) 
        Company
        Job Type
        Permanent 
        Description

        1st Line IT Support
        Rochester
        £17,000 - £20,000 DOE

        Our client a leading business within their sector are currently seeking a 1st Line Support Technician to join their team.

        As the 1st Line Helpdesk Agent will be responsible for providing first class, helpdesk style, technical support and service to your client base. This will include providing support and advice to clients for all queries and ensure the highest levels of customer service are adhered too.

        To be considered for this role you must have worked in a customer service environment, have a genuine interest in IT & Technology, have excellent customer service skills and be highly…

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        Salary/Rate
        £23,000 - £25,000/annum 
        Location
        London
        Posted
        17/05/2016 (13:25) 
        Company
        Job Type
        Permanent 
        Description

        Helpdesk Analyst / 1st Line Support - Windows, Office 365, Active Directory

        *Helpdesk Analyst (Windows, Office 365, AD) required by world leading retail firm based in Central London*

        A leading retail firm, based in London are currently on the lookout for a very talented & charismatic help desk analyst Support (Windows, Office 365, AD) to join an existing team in supporting internal users within the firm and to get involved in migrations and implementations that the firm have planned over the next 12 months.

        The company are very exciting - they have seen 300% annual growth for the last 3 years and offer invaluable training & development…

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        Salary/Rate
        £18,000 - £20,000/annum 
        Location
        Bromsgrove, Worcestershire
        Posted
        20/05/2016 (10:09) 
        Company
        Job Type
        Permanent 
        Description

        1st Line Help Desk Support. Bromsgrove

        My client a well established Bromsgrove based IT support and service company is looking for an enthusiastic, customer focused 1st line support analyst to join their team on the busy Helpdesk. The right candidate will have experience of 1st line support, and have excellent customer service skills with good problem solving skills. They must also have the ability to work well under pressure, and have great organisation skills.

        You will be the first point of contact for all external customers. You will be responsible for diagnosing, resolving or escalating any issues that come through.

        Required Skills…

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        Salary/Rate
        £22,000 - £25,000/annum training & benefits 
        Location
        Witney
        Posted
        19/05/2016 (09:32) 
        Company
        Job Type
        Permanent 
        Description

        1st Line IT Support Analyst, Witney, £22k - £25k + technical training & benefits:

        Are you looking to progress your IT Support career and keen to study technical qualifications and certificates?

        A brand new role has arisen with my talented IT client based near Oxford. This is an amazing opportunity for a 1st Line IT Support Analyst to study microsoft qualifications and quickly progress your IT career. You will be responsible for fielding and resolving IT support calls from a variety of clients, providing telephone and remote support, escalating calls when required to 2nd/3rd line and managing customers' hardware via our remote monitoring system…

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