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1st Line Support Analyst £16k - £18k
Are you an experienced 1st Line Support Analyst looking for a new exciting opportunity? Working for a highly successful IT Solutions company this position offer’s a competitive salary (£16k - £18k) + fantastic company benefits, based in Poole.
Responsibilities of the 1st Line Support Analyst:
•Provide user support and customer service on customer supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.
•To receive customer phone calls, log, prioritise, allocate and resolve Service Desk/Remote Managed Service alerts/calls by or support request…
You must have excellent communication skills and 1 st Line Support experience.
For this role you will need proven experience of -
- 1 st Line Support
- Excellent communication skills
- Excellent technical knowledge
- Experience of supporting IT software such as Windows, Microsoft Office packages
You must be polite and professional with an excellent telephone manner and able to work without close supervision.
Any experience gained within a local authority would be highly advantageous.
Apply with an updated CV ASAP…
We are looking to build upon our success by appointing an experienced Technical Support Engineer to join our fast paced Service Desk which form part of the wider Group Hosting and Technology Support division.
We are Six Degrees Group and we exist to bring people and information together.
Six Degrees Group provides integrated managed data services linking people, places and clouds. We do this by leveraging our core capabilities and next generation network assets to deliver a fully integrated range of cloud…
£17000 - £19000/annum
£17,000 - £19,000 Per annum
Based in Central Milton Keynes - Retail Merchant Services is the fastest growing and largest independent merchant services provider in the UK. Over 36,000 businesses use our Chip & PIN Terminals every day to process nearly £3 billion credit & debit card transactions every year.
As a business we receive a number of high volume incoming calls on a daily basis from customers across the UK and ROI, you will be expected to take inbound calls from customers to provide an excellent service and handle a manner of enquiries of a technical nature and more importantly…
Are you a customer focused 1st Line Support Engineer / IT Helpdesk Support seeking a new position with a global forward thinking company based in Cornwall....?
We are currently seeking a candidate to provide high quality customer service working alongside desktop and networking engineering teams.
Based at the company H/Q in Redruth you will respond to calls into the helpdesk and use the company specific helpdesk ticketing system to log issues, follow up user issues and resolve 1st line issues using your own knowledge whilst escalating 2nd line issues to other members of the team.
You will need to use your skills in providing high quality…
Shortlist Recruitment has an exciting opportunity for an 1st Line Support, IT Helpdesk, IT Support Engineer to join a specialist software house in Macclesfield.
The 1st Line Support, IT Helpdesk, IT Support Engineer role will work on a small service desk, covering 1st line Support and change management. The IT Support Analyst will be supporting users remotly, over the phone and face to face so the work is varied.
The successful 1st Line Support, IT Helpdesk, IT Support Engineer for this role will ideally be a recent graduate, with up to 2 years of Service Desk experience and a good all round technical appreciation of business application…
SERVICE DESK ANALYST
BASED IN BRACKNELL
UP TO £20,000 PLUS BONUS
FULL TIME PERMANENT ROLE
Are you enthusiastic about technology…..?
Do you have excellent communication skills…..?
Would you like to kick-start your career in IT…..?
My client has an exciting career opportunity for an Entry level IT Support Agent who will be a member of their Global Service Desk team located in their Bracknell office.. The successful candidate needs to be highly motivated with great communication and customer service skills, quick learner, and ability to multi-task and solve computing or communication issues. You will be the 1st point of contact for users with…
Our client is a large public sector organisation who are looking for a 1st Line Helpdesk Support advisor to join their team on a temporary basis.
As a Helpdesk Advisor, you will be:
* Providing 1st Line Helpdesk support to users in the organisation
* Answering the phone to customers and providing advise and support on problems and queries
* Responsible to resolving helpdesk calls
* Previous experience working in a 1st line helpdesk role would be beneficial to the role
* Previous experience working in a contact centre is advantageous
* Excellent telephone manner
* Excellent IT skills
This role is a temporary role…
1st Line IT Support / Helpdesk. Based in London (nearest tube – Tottenham Court Road) my client has a new requirement for an 1st Line IT Support / Helpdesk. My client offers a superb working culture, 8.45-5.00 office hours, with a relaxed environment, training courses and opportunities to develop. You must be enthusiastic and have excellent telephone manner/communication skills. You must have recent 1st Line Support / IT Helpdesk experience of call logging, Windows XP/7, MS Office 2003/2010, excellent telephone manner/communication skills. You will be responsible for providing 1st Line IT support, logging tickets, escalating queries…More
Junior IT Support
A fantastic entry level opportunity has arisen to join SmithCorp’s growing IT team.
SmithCorp is a South West based recruitment group encompassing 5 different brands working predominantly in the education and manufacturing sectors.
We are currently looking to recruit an enthusiastic member to our helpdesk team.
This perhaps will be your first full time role working within IT, or perhaps you have just left college with a desire to work with hardware, networks and software. On a day to day basis you will be delivering 1st line support to our IT users around the business.
As you can tell we don’t necessarily need…
Title: 1st line Technical Support Analyst – Telematics Helpdesk
Location: Coleshill, Warwickshire B46 1HG
£ c £17K + Good Benefits (25 days holiday, pension etc.)
Trakm8 is a global leader in Telematics Technologies having sold and licenced its vehicle tracking products in 27 countries worldwide. We produce a wide range of software, hardware and engineering consultancy services to a diverse range of clients to include Blue Chip's, SME's and Government Organisations. Trakm8 is experiencing significant growth and now requires a 1st line technical application support analyst to be based in our Coleshill office.
JOB TITLE: 1st Line IT Helpdesk / Support - Servers
LOCATION: Based Gloucester
SALARY: to £20k inc. shift premium
My client is a highly successful IT Services Company. They need an additional person to join their motivated team working on 1st Line Server Support providing 24/7 cover to their customers.
This is an excellent opportunity for you to develop your knowledge and expertise in an environment where you will be technically challenged but have excellent opportunities to learn and develop yourself further.
WHAT WE ARE LOOKING FOR:
The successful candidate will have the following skills and experience…
1st Line IT Support Engineer Required!
1st Line Support / Service Desk / Helpdesk / 1st Level / IT Support / Microsoft / Located in Basingstoke / Windows XP/7 / MS Office / Active Directory / ITIL / Permanent
An exciting opportunity has arisen for an experienced IT 1st Line Support Engineer, to join a FTSE 100 company located in Basingstoke.
You will be responsible for providing IT Service Desk Support, responding to issues via email, web and telephone. You must be familiar with using call logging systems and be able to identify and prioritise your work load, adhering to all SLA's agreed. You will resolve enquiries whenever possible…
An excellent opportunity to join a Global Telecommunications company with offices throughout the UK. This role will be based in the Hammersmith office.
The helpdesk analyst will work in a team of around 20 of various shift patterns and is responsible for resolving 1st line calls.
* To provide 1st line helpdesk to users and local admin via telephone calls and email
* Responsible for delivering high levels of Customer Satisfaction, by ensuring support is delivered to customer requirements.
* Ensure full technical escalation processes to 3rd line support and 3rd party support.
* Manage day to day tactical response…
1st Line Helpdesk Support Analyst - Coventry - £15 - £17ph
My client is a dynamic organisation in the West Midlands and they have an exciting opportunity for a talented and motivated 1st Line Support Analyst to join their growing Service Desk on a contract basis.
This is a 1st Line Helpdesk role and is an excellent opportunity to join an exciting global organisation.
• Previous Helpdesk experience
• Windows 7, Office 2010
• Active Directory, MS Exchange
• Strong customer service skills
• Excellent written and verbal communication skills
In line with the Conduct Regulations 2003, when advertising permanent…
1st line Support Engineer
£18K - £22K
This is a fantastic opportunity for you an experienced 1st line Support Engineer - first line support engineer to join a provides professional IT consultancy in Birmingham. You will be joining their service desk and develop and hone your skills, whilst tackling challenging issues and dealing with a variety of clients.
Key Job Responsibilities
* Working as part of a team of 1st line engineers ensuring high service availability and service levels are maintained or excelled
* Provide 1st line technical support; answering support queries via phone and client tickets…
IS Helpdesk Analyst/1st Line Support
Upto £21,500 + Company car after qualifying period + Other Benefits
A well-known, industry leading company is looking for a skilled Helpdesk Analyst based in Portsmouth, to be a key part of a successful and hugely diverse global automotive team. Your role will be to provide 1st IS support for all agents, contractors and employees on supported business systems, hardware and applications.
You will be Responsible for…
- Ensuring all work orders are completed within agreed SLA's.
- Providing ongoing maintenance, support, installations and upgrades of all supported software…
A fantastic opportunity to work for a Global Telecommunications company based in Newark.
3 month contract role with an immediate start.
The overall purpose of this role is to provide support for Order Management users, managing the error queues and technical administration and support of the system within the Service Delivery team.
As a member of our dedicated team, you will be responsible for supporting the systems involved in delivering an industry leading telephony solution for Small to Medium Enterprise customers; the solution integrates customer's mobile handsets with traditional fixed line handsets through a hosted VoIP solution…
1st/2nd Line Helpdesk Support Engineer (Mac and Windows)
Salary up to £30k
H&R Talent are seeking a 1st/2nd Line Helpdesk Support Engineer on a permanent basis for a Technology Solutions Company based in Central London. You will be providing telephone, remote and email support to a variety of clients including Media, Insurance, Oil and Education to name a few. Due to the variety of customers you will need to be able to provide support with both Mac and Windows OS, servers and networking.
The ideal candidate will have previous Mac and Windows cross platform experience, excellent telephone manner with a hands…
1st Line IT Helpdesk Support - Infrastructure
Our client, a major global player in the I.T industry, has an excellent opportunity available for enthusiastic, motivated and hardworking individuals to join the I.T Service Desk team on a temporary basis, with the potential to move into a permanent role after a 6 month period. The client's office is based in Stevenage.
I.T Helpdesk experience is not required, but would be beneficial. Intensive training will be provided so this is a great opportunity for applicants who can show some I.T knowledge and to get a foot in the door and build an I.T helpdesk career.
4 - 6 weeks intensive training…
1st Line Technical Support Agents
You will work for a successful and growing call centre based in Preston. The successful candidate will be customer focused and have problem solving skills and experience working from within customer services and/or call centre background, and must be able to pass Financial and DBS checks upon offer of employment. Working hours are Mon-Sat 8am-9pm Mon-Sat 40 hours per week on a rota 5 in 7 days.
Synopsis of Role
This role will be to provide first line customer technical support through the identification of homephone and broadband faults/issues and resolution of these. Delivering a high quality customer…
IT Helpdesk Analyst | 1st/2nd line support analyst | Charity Organisation | up to £20,000 per annum
My client is currently looking for a helpdesk analyst to join their growing team. This is great opportunity for someone who is looking for the first/second position within IT as they provide training and development that will help you to progress with your career and learn new skills.
This is a permanent position based in Wimbledon and are paying up to £20,000 per annum depending on experience. They are looking for a keen individual who is willing to learn, develop their skills and grow within the company.
The main responsibilities of…
Helpdesk Analyst | 1st-2nd Line Support | £8 - 10 per hour | London | Windows 7, 8 / Microsoft Office / Active Directory
I am currently recruiting for a helpdesk analyst for a well-known Charity organisation in the South East London. This is a 1st line Support role so you will be required to be the initial point of contact for technical issues and will require a good knowledge of Windows 7, Active Directory, Office 2013 experience remote support and supporting blackberries and other hardware.
This position is for an initial 6 month contract with a strong potential for this position to be extended - You will…
Service Desk Analyst x 2 / IT Support / 1st Line / 2nd Line / Helpdesk
Leeds, West Yorkshire
12 month fixed term contract
Our client is a charitable housing association providing homes, care and support across Yorkshire.
They are currently seeking a Service Desk Analyst to provide 1st and 2nd line technical support and the administration of their ICT systems from their head office in Leeds on a 12 month fixed term contract. Within this role your main responsibilities will include providing technical support via the centralised service desk function, monitoring assigned incidents, problems and service requests to ensure…
IT Support Specialist - 1st line
Reporting to the EU IT Director
£15K - £17K (experience dependant)
This is a fantastic opportunity for a 1st line helpdesk/Junior IT Support Engineer to join a thriving and leading organisation that offer excellent ongoing training and career development. You'll have access to everything you need to provide 1st class Helpdesk Support to approx 250 users.
* Telephone and Virtual Desktop Support
* Some server administration - setting up new users, email issues etc. You will need good Active Directory and ideally some Exchange, remote access (VPN)
* Receiving, prioritizing…
Job Title: 1st Line IT Support Engineer / Helpdesk Analyst
Salary: £18,000 - £22,000 plus training and benefits
Location: Dorking, Surrey
Skills: IT Support. 1st line. Helpdesk. Troubleshooting. Microsoft. Windows. Managed Service Provider. CRM Helpdesk. Active Directory. Microsoft Server. Exchange.
Benefits: Fantastic office environment with modern offices. 21 days holiday. Parking. Pension. Training.
Do you have some commercial experience working in a busy helpdesk environment, and are you keen to develop your career as an IT Support Engineer?
We have an exciting opportunity for a 1st Line Helpdesk IT…
As an IT Helpdesk / 1st line IT support you will be responsible for providing support to all members of staff at Head Office, as well as providing telephone and remote support to around 40 staff base throughout the UK. Support includes:-…More
1st Line IT Support / Helpdesk Web Support (European Bi-Lingual)
Do you want to work for one of the largest solutions provider within their industry? Do you want to work with some of the world`s leading clients and businesses?
Our client has won numerous awards for their support services, this is mainly down to the people they employ and by creating a fun, friendly and relaxing working environment, which means all of their employees get to do a job they love.
Join today, apply online.
Location: Croydon, Surrey – Walking distance of East Croydon Train Station (Commutable from Sutton, Bromley, Mitcham, Thornton Heath, South London…