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Salary/Rate
£17000 - £19000/annum free training  
Location
Woking  
Posted
17/06/2015 (10:59) 
Agency
Job Type
Contract 
Description

1st Line Support / Helpdesk Technician / Service Desk
Woking, Surrey

A great opportunity to work for a well established, niche and fast growing successful business. The company operate multiple websites in over 40 different countries. The company is a friendly, hard-working organisation offering great opportunities for the right candidate.

As Service Desk Technician you will be responsible for First Line Desktop services issues including Apple & Microsoft operating systems (XP/Win7/WIN8) alongside the MS Office suite of applications (2003-2013, Office365). You will need strong interpersonal skills with the ability to communicate…

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Salary/Rate
£18000 - £20000/annum + Good Benefits 
Location
Hemel Hempstead, Hertfordshire  
Posted
24/06/2015 (10:32) 
Agency
Job Type
Permanent 
Description

1st Line IT Helpdesk Support - Junior. My award winning client based in Hemel Hempstead are looking for Junior 1st Line IT Helpdesk Support. Role would suit an school leaver or graduate or someone with 1 years experience, with a genuine interest in IT and desktops/Computers in general, with a good understanding of MS desktop applications including Word, Excel, Email, Windows 7/8, MS Office, with excellent communication skills. Role is to provide technical support over the phone and remotely to clients across the UK and mainland Europe, this includes 1st line support of MS Technologies, printers. Faxes, telephony, scanners etc. Working hour…

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Salary/Rate
£9 - £10/hour £9.00 - £10.00 per hour 
Location
Leeds  
Posted
12/06/2015 (11:48) 
Agency
Job Type
Contract 
Description

1st Line Support Analyst (Helpdesk, Service Desk, 1st Line IT, Education Sector)

Leeds, West Yorkshire

1 month contract initially, likely to extend

£9.00 - £10.00 per hour

Syntax Consultancy have a requirement for a 1st Line Support Analyst to be based in Leeds on a contract basis. This is to start ASAP.

Key skills and experience:

- Basic understanding of IT systems infrastructure and user applications.
- 1-3 years` experience providing IT support and supporting ICT infrastructure.
- Technical experience to include; Active Directory, Printer faults, Windows 7, Microsoft Exchange, Remote log in.

Responsibilities…

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Salary/Rate
£22000 - £25000/annum 
Location
Andover, Hampshire  
Posted
11/06/2015 (17:24) 
Agency
Job Type
Permanent 
Description

Our client based in Andover, is looking for an experienced 1st Line Helpdesk Support Technician to join their established team. You will have exceptional communication skills, understand the importance of being a team player and have a real ‘can do’ attitude. Starts ASAP.

Job Role:

* Act as the internal customer’s first point of contact for the department through phone and email
* Log and process support requests and distribute them amongst the department
* Liaise with other members of the department and third party providers to provide solutions to technical issues
* Escalate recurring issues when required
* Daily support and development…

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Salary/Rate
£15000 - £18500/annum to £18,500 
Location
Brackley  
Posted
Just Added!
Agency
Job Type
Permanent 
Description

IT Support / Helpdesk / 1st Line Support (Windows) to £18,500

Our client is one of largest suppliers of software to their sector, do you want to be part of their exciting journey…

Location: Brackley, Northamptonshire (commutable from Buckingham, Banbury, Towcester, Northampton, Milton Keynes)
Salary: to £18,500
Hours: 9.00am - 5.30pm Monday to Friday, plus some Saturdays on a rota basis

About the Role:
They are currently searching for someone to join their IT Support / Helpdesk / Service Desk team as an IT Support Analyst.

 

You will support their entire existing customer base, ensuring they are getting the best use of their software…

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Salary/Rate
£15000/annum Occassional shift payments 
Location
Coventry  
Posted
10/06/2015 (17:08) 
Agency
Job Type
Temporary 
Description

Our client is a professional IT solutions organisation and is seeking to appoint an additional 3 staff to the team, and this will commence on a temporary basis with a possible view to permanent. The role is extensively providing 1st Line IT Helpdesk/Service desk support to high profile clients.

Duties include:

- Offering 1st Line Helpdesk support via telephone
- Requires strong communication skills with excellent an telephone manner
- Good IT knowledge, an IT qualification/diploma is highly advantageous - in-house systems training will be provided
- Previous IT helpdesk experience is an advantage for this role but is not essential…

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Salary/Rate
£15000 - £19000/annum 
Location
Aldermaston  
Posted
29/06/2015 (16:48) 
Agency
Job Type
Permanent 
Description

Helpdesk / Servicedesk / 1st line Support Analyst is required by my client a global IT Services customer to work with our range of their end clients within a fun and friendly team. The role of Helpdesk / Servicedesk / 1st line Support Analyst will be focused on the support of a range of technical IT issues within a busy environment.

The client that is looking for the Helpdesk / Servicedesk / 1st line Support Analyst are a fantastic business, they are growing there UK operation and this role will be one of 4 members that are joining them as Helpdesk / Servicedesk / 1st line Support Analyst within this team.

The responsibilities…

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Salary/Rate
£25000 - £28000/annum 
Location
London  
Posted
14/06/2015 (10:40) 
Agency
Job Type
Permanent 
Description

IT Help-Desk Support
Salary: £25,000 - £28,000 (inclusive of LLA)
Location: Central London

A great opportunity to join a growing Government department in Central London.

You will work on a busy helpdesk dealing with 1st & 2nd line support. The position offers a fantastic working environment and a chance to join a supportive and professional team.

Duties & Responsibilities:

Assist staff with resolving IT problems
Provide IT Help-desk support
Logging calls from members of staff
Ensure that SLA’s are met and exceeded
Provide a high level of customer service to staff
Assist with the provision of IT hardware
Ensure service desk compliance…

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Salary/Rate
£24000 - £27000/annum + Good Benefits  
Location
London  
Posted
25/06/2015 (10:19) 
Agency
Job Type
Permanent 
Description

1st Line Helpdesk IT Support. My prestigious client based in London (nearest tube station – Blackfriars) are looking for a Helpdesk / 1st Line IT Support person. You must have experience working in a busy Helpdesk / Service desk / 1st line role (taking around 50 calls per day and resolving 30-40 of them) with technical skills in supporting & troubleshooting including Active Directory, Exchange, MS Office 2003/2007, Outlook, installation of Windows XP/Vista, Hardware setups, with outgoing personality, with excellent customer services /communications skills – verbal & written. You will act as first point of contact & communication channel…

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Salary/Rate
£16.00 - £17.25/hour 
Location
Coventry  
Posted
29/06/2015 (12:18) 
Agency
Job Type
Contract 
Description

Helpdesk Support
Coventry, Contract Duration: 8 months
Rate £17.25ph

An experienced 1st Line Helpdesk Support person to respond to queries received via telephone, online and email in a timely manner in accordance with Service Level Agreements, you will have previous experience in first line helpdesk support or customer services, have accurate information gathering skills, excellent interpersonal skills both face to face and particularly on the telephone,

Responsibilities:
Record information accurately, adding any pertinent information and passing on within the defined timescales.
Call chasing and escalation.
Responsible for developing…

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Salary/Rate
£12/hour Contract to Perm Position 
Location
Essex  
Posted
18/06/2015 (15:39) 
Agency
Job Type
Contract 
Description

An exciting opportunity has arisen for a 1st Line / Helpdesk Support Analyst to join a NHS Trust based in North East Essex, the IT Helpdesk Analyst will join a very busy team supporting more than 1000 users, logging and taking ownership of calls as well as providing password resets and troubleshooting within the Helpdesk Team
Main responsibilities will include, but not be limited to
1st Line / Helpdesk Support
• Strong knowledge of Microsoft Outlook and Word 2010
• Good knowledge of Microsoft Excel and PowerPoint 2010
• Good knowledge of Windows 7, Windows Server 2003,2008 and 2012 (including Active Directory and Group Policy)
• Research…

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Salary/Rate
£25000/annum 
Location
Knutsford  
Posted
11/06/2015 (16:35) 
Company
Job Type
Permanent 
Description

Living Ventures are looking for a 1st / 2nd Line IT Helpdesk Support Analyst to join our successful and growing business. Salary £25,000 plus benefits. Owners of some of the best loved restaurants in the country, including Gusto, Blackhouse, The Oast House, The Alchemist, The Botanist, Artisan and Australasia. The role is based at the Head Office in Knutsford.

A busy IT Department is seeking an enthusiastic and dynamic 1st / 2nd Line IT Helpdesk Support Analyst who wants to join a thriving organisation with opportunities for personal development and growth, delivering excellent quality IT solutions and support for award winning Bars…

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Salary/Rate
£22000 - £24000/annum 
Location
West End  
Posted
02/07/2015 (16:06) 
Agency
Job Type
Permanent 
Description

Job Title 1st & 2ND Line (Helpdesk) IT Support Engineer
Job DescriptionIT Support Engineer
London
£22,000 - £24,000 DOE Plus Monthly Travel Allowance + Company Mobile

A central London based IT support and Consultancy Company, offering businesses a dedicated and professional IT support and consultancy service. An opportunity has now arisen for a 1st & 2ND Line (Helpdesk) IT Support Engineer to join our team.
This is the ideal role for a motivated professional, who can bring skills set that includes experience of Microsoft desktop and server products looking to further their career within a leading company.
As an IT Support Engineer…

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Salary/Rate
£26000 - £28000/annum 
Location
Brighton, East Sussex  
Posted
24/06/2015 (09:13) 
Agency
Job Type
Permanent 
Description

Skills: 1st and 2nd Line Support. Helpdesk. Microsoft Exchange. SQL Server. Wireless networking. Solutions. MSP. Network. Analyst.

The 1st and 2nd Line Helpdesk Network Support Analyst
Our client is a successful MSP looking for somebody with previous help desk experience who is keen to further develop their career within the IT industry. You will be providing technical support services to SMEs throughout the UK on IT and Telecoms products and services. You will be responding to phone calls and tickets covering the installations and maintenance of the companies growing client base. These solutions include but not limited to Windows…

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Salary/Rate
£12 - £15/annum 
Location
London  
Posted
30/06/2015 (16:16) 
Agency
Job Type
Contract 
Description

1st line/2nd Line/Helpdesk/Desktop Support - Windows 7/Active Directory - Technical Desktop Support - Immediate Start

A fantastic opportunity has arisen at a large global advertising organisation as they are looking for a Service Desk Analyst to provide 1st/2nd line support to their users within their London office.
 
This is a 2 month contract based in London and are looking to pay up to £12-15 per an hour.

Essential skills for the 1st/2nd line support engineer: 

Experience with supporting large users bases of 1000+ users
Hardware and Software installations and configurations
Windows 7
Active Directory
Basic Networking and Patching…

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Salary/Rate
£22000 - £25000/annum 
Location
London  
Posted
Just Added!
Agency
Job Type
Permanent 
Description

1st Line / 2nd Line Helpdesk / Desktop Support - ITIL / Windows 7 / Active Directory

Marcus Donald are currently recruiting for an IT support Engineer with a minimum of 18 months experience to join a fast paced, growing team providing desktop and application support to a charity organisation. The role will be responsible for providing desktop and general IT support for 2000+ users. This is an excellent opportunity to work with a vibrant and dynamic team providing a best-in-class IT support service to a large national organization.

This role in the desktop support team requires someone who has experience in;

- Windows7 and Microsoft…

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Salary/Rate
£13.00/hour 
Location
East Kilbride  
Posted
01/07/2015 (17:31) 
Agency
Job Type
Contract 
Description

Aspirare are currently recruiting for a Level 1st / 2nd line Helpdesk Support professional for our data storage client with global reach.

Candidates will hold previous experience in a helpdesk environment handling inbound support calls via email and telephone with a strong understanding of following policies , procedures from an administration view point.

Technically knowledge of Windows Desktops and Laptops, MS Office, Outlook, Networking, Printers, and Smartphones is a requirement of the role with hands Administration of Active Directory ,Troubleshoot Networking issues, Use DOS commands via Command Prompt Troubleshoot Virus and Malware…

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Job Type
Contract 
Applications
Less than 10  
 
Salary/Rate
£18000 - £21000/annum 
Location
London  
Posted
02/07/2015 (16:43) 
Agency
Job Type
Permanent 
Description

Title: Helpdesk IT Support Analyst
Location: London
Salary: £18,000 - £21,000
Skills: IT Support, TCP/IP, MS Windows, Call logging software, Communication,

My client, a leading brand in digital marketing, email marketing, data strategy and e-CRM are actively recruiting for a bright, enthusiastic Service Desk IT Support Analyst to join their friendly support function. Working as part of a fun, energetic team, the suitable Support Analyst will be handling all 1st Line Support queries, providing users with application, desktop and mobile support.

Suitable Helpdesk candidates must have a decent level of IT skills using MS Windows systems…

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Salary/Rate
£15000 - £17500/annum 17500 
Location
Crewe, Cheshire  
Posted
11/06/2015 (16:34) 
Agency
Job Type
Permanent 
Description

Customer Support Agent - Service Desk - ITIL - Information Technology Infrastructure Library
Based - Crewe, Working in shared service centre/ managed services call centre on an ITIL Service Desk
UP to 17500 - 6 months to possible permanent.
Apply by answering in full the questions at the bottom of the page and sending a targeted CV with salary and notice
Would suit someone who has worked on a Professional MS Workplace or IT Service Desk as 1st line or 2nd line support
This is an IT Support role, the successful candidate will need to have a fantastic telephone manner, articulate and concise, great attention and the ability to assist…

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Salary/Rate
£9.5 - £11.5/hour 
Location
Reading  
Posted
22/06/2015 (11:22) 
Agency
Job Type
Contract 
Description

A Junior Helpdesk Support Engineer is required on a 3 month initial contract (likely to be extended) based in Reading, Berkshire.

For this position the Junior Helpdesk Support Engineer will be required to provide support to users via telephone and email including basic call logging and password resets. For this role you will need a good telephone manner with any experience within an IT environment supporting users being highly beneficial.

This role is to start ASAP and will pay up to £9.50 + HP (PAYE) or £11.50 per hour (ltd/umbrella) dependant on previous experience.

To apply for this position, candidates must be eligible to live…

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Job Title
Salary/Rate
£18000 - £30000/annum Dependent on experience  
Location
Posted
29/06/2015 (09:27) 
Agency
Job Type
Permanent 
Description

Fleet, Hampshire based or Wiltshire
£18k-30k base depending on experience

Are you a 1st Line Support Engineer looking to enhance your career in to eventually a 2nd & 3rd line engineer? If so then look no further as my client is in need of several new IT support staff. My client would need you to work with both external clients and internal users

1st Line Support - Technical Skills
Knowledge
• Understanding/experience within virtualised IT environments (preferably VMware)
• Appropriate IT degree

Experience
• Previous experience in an IT support desk
• An understanding of ITIL processes
• Experience with helpdesk tools within an ITIL…

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Job Title
Salary/Rate
£17000 - £17500/annum 
Location
City of London  
Posted
18/06/2015 (14:19) 
Agency
Job Type
Permanent 
Description

1st Line Support

£17,500

One of my best clients currently need a fantastic 1st line Support technician to join their team for a 12 month FTC.

The successful individual will be a driven, enthusiastic individual, who has either graduated and looking for their first role, or are fresh in the industry looking for a change.

Key Skills:

Have a degree within Computing, Computer Science or other IT based subjects
Have knowledge of a Helpdesk Support environment.
Experience within a Helpdesk role for at least 6 months is Beneficial.
Have understanding of Call Logging and basic troubleshooting of Windows
Be extremely enthusiastic, driven…

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Salary/Rate
£100 - £130/day 
Location
Leamington Spa  
Posted
Just Added!
Agency
Job Type
Contract 
Description

Service Desk Analyst, with strong 1st line support experience within an IT Service Desk / IT Helpdesk, is required for an initial 2 month contract (likely to be extended) based in Leamington Spa, Warwickshire.

Working for a large organisation within the IT Service Desk / IT Helpdesk, the Service Desk Analyst will be providing 1st line support to the internal users of the company. This would include receiving and logging incidents / requests from the users and attempting a first time fix or escalating to the technical IT support teams. The Service Desk Analyst will be supporting the IT infrastructure user access, set up & configuration…

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Salary/Rate
£17000 - £23000/annum Excellent Benefits 
Location
Leeds, West Yorkshire  
Posted
16/06/2015 (10:19) 
Agency
Job Type
Permanent 
Description

1ST LINE TECHNICAL SUPPORT CONSULTANT
£17-23K

We are looking to recruit a 1ST Line Technical Support Consultant to join our client based at their North East Leeds office.

• Do you want to work in a friendly, fast paced environment, set in private manicured grounds outside Leeds city centre?
• Can you work on multiple issues at the same time?
• Do you thrive on pressure?
• Can you deliver Exceptional Customer Service?
• Could you consistently maintain a customer satisfaction score?
• Could you ensure that all customers receive a 1st response with 30 minutes?

The Role & Responsibilities:
You will be involved in a variety of duties…

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Salary/Rate
£10.25 - £13.25/hour 
Location
Southampton  
Posted
11/06/2015 (12:43) 
Agency
Job Type
Contract 
Description

A 1st Line Support Technician is required for a 3 month initial contract (likely to go long term) based near Southampton, Hampshire.

Working within the central helpdesk team of a busy IT and Customer Services Department, you will be providing general telephone support including 1st Line Support (Hardware & Software).

Responsibilities will include providing a high level of Customer Services including call logging / basic trouble-shooting - remote fixes and escalating more complex issues to the 2nd line support team. Call numbers are around 35 per day with a 60% first time fix rate.

You need either previous IT experience or an IT…

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