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Reqiva are currently working with a Berkshire based managed service provider who are looking for a 1st line / Helpdesk Engineer to join their team. The ideal candidate will have around 6 months experience working in a 1st line/ Helpdesk role.
As a 1st line/ Helpdesk Engineer you will be part of a small team responsible for 1st and 2nd line support issues.
Role and responsibilities:
*Providing day to day technical support
*Installing and configuring applications on laptops, desktops, servers
*Provide out of hours support, when required
*Be responsible for the purchasing, updating and repair of any hardware/software
The role will involve dealing with customers over the phone and via e-mail, regarding access control incidents to establish whether their issue is access related.
This is not a technical role, but the ideal candidate will be familiar with Active Directory and Office apps i.e. Word and Excel.
The most important skills for the 1 st Line Support Analyst are the ability to pick things up quickly, use your own initiative with minimal supervision, follow procedures…
Our client, a community pharmacy company, are now looking for Internal Technical Support to provide remote support to their pharmacy branches located all over the UK.
Answering calls from busy pharmacy branches, you will be responsible for administration processes, and will provide first line support with the ProScript PMR and MultEpos systems. Additionally you will be responsible for call logging and troubleshooting faults with various software packages & hardware.
The successful candidate will have at least one higher level qualification in Information Technology or alternatively…
£20 - £33/hour
My client are a globally renowned company, offering an excellent working environment, as well as a chance to add a fantastic client to your CV.
The position will involve arranging and documenting kick off meetings as well data gathering for FMECA processes for a number of pieces of equipment within the company.
This will be full cycle, involving everything from data gathering, QTS change management, SOP updates, through to production of final FMECA reports…
£35,000 - £40,000/annum
Based- Brentwood, Essex
Salary £35-40K dependent on experience
Here at McColls we pride ourselves on being UK market leaders in community retailing with over 1 ,350 stores nationwide.
We have a clearly stated aim to continue to expand our C Stores estate and our current success means we can offer a challenging and rewarding career.
We are currently looking to recruit highly experienced Analyst Programmer for ISeries who will be required to support and develop new and existing retail systems for our busy support centre.
Suitable candidates must have experience of the following system frameworks…
1st Line IT Helpdesk Support Analyst
Our client, a global leader in the I.T industry, has an excellent opportunity available for enthusiastic, motivated and hardworking individuals to join the I.T Helpdesk team on a temporary basis, with the potential to move into a permanent role, depending on own performance. This role is based in Stevenage, Hertfordshire.
I.T Helpdesk experience is not required, but would be beneficial. Full training will be provided, so this is a great opportunity for applicants who can show great I.T knowledge and who are eager to get a foot in the door and build an I.T helpdesk career.
It is essential that applicants…
A fantastic opportunity to work for a Global Telecommunications company based in Newark.
3 month contract role with an immediate start.
The overall purpose of this role is to provide support for Order Management users, managing the error queues and technical administration and support of the system within the Service Delivery team.
As a member of our dedicated team, you will be responsible for supporting the systems involved in delivering an industry leading telephony solution for Small to Medium Enterprise customers; the solution integrates customer's mobile handsets with traditional fixed line handsets through a hosted VoIP solution.
Helpdesk / Service Desk Engineer / 1st Line Support
Reqiva are currently working with a leading broadcast company in West Berkshire who are looking for a Helpdesk / Service Desk Engineer to join their team. The ideal candidate will have previous experience in a Helpdesk / Service Desk role.
Full training will be provided for the successful Helpdesk / Service Desk Engineer allowing you to learn new technologies and progress within the team.
*Be the initial point of contact for all clients
*Resolve issues by phone, email, live chat
*Manage call queues
*Provide resolution or escalate issues
Support Analyst- Technical Support-Helpdesk- 1st/2nd Line
Technical Support Analyst with solid experience of 1st/2nd Line Support required for a leading Financial Services organisation based in Hampshire.
As an Experienced Support professional you will have proven experience within technical support within a 24 X 7 managed services environment providing 1st and 2nd line support within an ITIL Framework.
As Technical Support/Helpdesk Analyst you will have experience of the following:-
Experience within a Managed Services environment within the IT industry
Experience of conducting technical analysis and troubleshooting within a technical environment…
SUPPORT ENGINEER / HELPDESK SUPPORT ENGINEER
£23,000 Basic + 5% Pension + BUPA Healthcare + 33 Days Holiday + Free Parking + Excellent Benefits
Our Client is looking for a 1st Line Support / Helpdesk Advisor to join their expanding Helpdesk Support Teams within their UK Head Office Operation
This role requires a dynamic and proactive person who is able to work well with the IT Team to Support 2000+ Users over a Multi-Site Operation. You must be technically able to Support Microsoft Office & Windows, as well as Troubleshoot Hardware & Network Connectivity & Issues.
Key Responsibilities of the role would include:
•Answer the IT Helpdesk…
Role: 1st Line Support Engineer
Skills: 1st line Support, Helpdesk, Windows, Exchange, Network Support, Active Directory
I have a client based in Cheltenham who is looking for 1st Line Support Engineer who has experience with 1st line Support, Helpdesk, Windows, Exchange, Network Support and Active Directory on a Permanent basis.
Our Client is offering the successful 1st Line Support Engineer a salary up to £23,000 based on experience.
Skills and Experience Required
Excellent communication and people skills
1st Line Support
Windows 7 & 8
Windows Server 2003/2008/2012
Active Directory, Group Policy
Exchange 2007 - 2013
Office 365 Support…
1st line Support Engineer
Up to £18,000 plus bonus
PH Media Group is currently recruiting for a 1st line support coordinator to join our IT support team. In this varied role, you'll help to maintain our systems with both helpdesk and desktop support, while learning new skills and gaining exposure to emerging technologies. This is a great opportunity to gain valuable commercial experience and develop and widen your skill set at one of the UK's fastest growing company and a World leader in Audio Branding.
Responsibilities of 1st line support Engineer:
Taking responsibility for first-line desktop support
Answering and resolving queries…
Helpdesk Analyst | Service Desk Analyst | 1st/2nd line support | Legal | North West London
Marcus Donald People are currently looking for a Helpdesk Analyst to join the team at a growing Legal company based in North West London. You will be joining a team of four, supporting roughly 80 users. This is a permanent position paying circa £25,000 per annum.
The successful candidate will be performing IT helpdesk duties and will have the passion to move into deskside and server support.
Main responsibilities of the Helpdesk Analyst:
-Day to day priority managing/resolving of logged helpdesk calls
-Logging support calls with 3rd part maintenance…
1st Line IT Help Desk Technician/Engineer
£16-19K dependent on experience
5 minutes from M1 Junction 34 and on a public transport route
Our client is one of South Yorkshire’s leading IT and telecoms solutions companies with a fantastic reputation for delivering an exemplary service to organisations large and small. They are experiencing continual growth and as a result are expanding their team yet again and need two professional and motivated IT technicians to supply both field and office based support to a variety of end users, minimal experience is accepted as full training will be given.
Linked Recruitment are currently recruiting on behalf of a Poole based client for a Helpdesk Advisor.
The main duties of this role include:
Dealing efficiently with inbound calls from customers seeking technical assistance in a professional and courteous manner.
Co-coordinating, prioritising and assigning support requests to engineers.
Undertaking other help desk support administrative duties as set by the line manager
Ensuring the companies database is maintained and updated with all relevant details, in a timely manner as per stated helpdesk procedures.
Maintaining accurate logs of all email support requests.
The ideal candidate…
Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing,…
1st Line Support
IT Support / helpdesk person required for growing technology support company based in North London.
Our client offers customers a fully managed IT infrastructure that includes: 24 x 7 network monitoring, 24 x 7 unlimited helpdesk support, managed e-mail, managed security, remote user support and upgraded hardware and software. This is provided for a completely fixed monthly price with no upfront capital expenditure.
The role will be to work in a helpdesk environment supporting customers with their IT issues. Most of the issues are based around Microsoft technologies so you will need to have a good understanding of Microsoft…
IT Technician / 1ST Line Support
Excellent perm opportunity for IT Support Technician. You will be 1st line support for all their employees this will be via helpdesk support, telephone and face to face.
* Helpdesk support / 1st line support for employees that may arise
* Installation and configuration of existing and potential IT hardware
* Maintenance of existing IT assets including desktops pc's, servers and printers
* Installation of new desks
* Solid networking experience
* Good MS Office, Windows, Windows Server and Exchange packages
* Good technical knowledge
This client offers an excellent working environment…
Reqiva are currently working with a Reading based managed service provider who are looking for a 1st Line Support Engineer to join their growing team. The ideal candidate will have around 6 months experience working in 1st line / helpdesk line support role.
You will receive training in all aspects of the job including general troubleshooting, Windows Servers, networking and virtualisation.
Responsibilities of the 1st Line Support Engineer:
* Supporting Windows Operating Systems on laptops, desktops and handheld devices
* Active Directory, Exchange, Outlook
* Basic networking (TCP/IP, DNS, DHCP)
* Administrating backups and antivirus tools…
Technical Support, First Line Support, 1st Line, Helpdesk Support - VMWare, Linux, Networking
£25,000 to £27,000 Neg + G'Teed (10% of basic) Bonus + Excellent Benefits
One of the UKs most progressive companies in the provision of cloud (IaaS, PaaS, SaaS) and managed hosting services is seeking Infrastructure Helpdesk, Customer Support, Telephone Support Analysts to be first point of contact for incoming customer calls, management of incoming tickets (resolution and assignment, depending on the complexity). The ideal candidates for this role will have the perfect mixture of communication skills…
1st Line Support Analyst – Canary Wharf
Permanent role paying up to £22,500 per annum
This is an exciting opportunity to join an established and professional company in this exciting area of London to work on the Helpdesk and to provide first line support to all users.
This position is on a shift rota basis as the Helpdesk operates from 07:30 to 18:00 hrs.
No day is the same. Activities can vary from printer diagnostics straight through to full office moves, data migrations, outages, server support, and network deployment and server configuration.
Desired Skills & Experience
• Minimum 12 months support experience, ideally…
1st Line Support Analyst / £12.50-£15.00 Per Hour / 6 Months / Manchester
Our client is looking to bring on board a strong customer focused 1st line support analyst to work on an initial 6 month contract on site in Manchester. As the successful candidate you will be providing daily IT Software/Hardware support for all internal users and supporting the helpdesk function via call logging and escalation.
The successful candidate should have the following expertise, knowledge and skills:
* Excellent customer service skills - Both on the phone and face to face
* Must have strong verbal and written communication skills for answering technical…
ICT 1st Line Support Engineer
Up to £20,000
Our client has ambitious plans…they need ambitious people to help them deliver!
They’re clear that their core business is the management and maintenance of current homes and the development of new ones. They have an ambition to be world class by 2020.
They are looking for a proactive and passionate person with a strong customer focus. You will be the focal point of the Service Desk with the ability to fix 60% of calls at first contact, coordinating day to day service management activities including maintaining a call recording system and ensuring booking requests are logged…
Role: IT Support Technician (1st Line)
Salary: £14,500 per Annum
Do you have a love of IT? Do you want to work for a great, local and well established company?
To provide 1st Line support within the IT team
Maintain and operate the IT Helpdesk Systems
Troubleshoot user's issues with internal systems
Capacity planning activities to enhance the performance of the network resources
Installing and testing network hardware and software, performs routine maintenance, and applies vendor updates to software
Liaising with vendors, users, management, and IT staff
Maintaining network support softwareThe successful candidate…
Our client is a fast paced global corporate based in Egham looking to recruit a 1st Line Customer Support Analyst to work in the EMEA helpdesk team offering support by phone and remote control.
Duties will include:
• Answering calls promptly and logging accurately
• Responding to helpdesk emails, escalating where necessary
• Provide user support by providing on-line documents, intranet links and first hand advice
• Gather information for initial and known problems
• Maintain log of hardware and software problems
• Provide high standard of customer service and adhere to service level agreements
• Ad hoc and project duties as required
1st Line IT Support/Helpdesk - Norfolk - Full Time - Contract - £110pd limited/ umbrella
We currently have a fantastic opportunity for an experienced IT professional to provide 1st line support to a large number of users within the local authority.
Your duties and responsibilities will include:
- Dealing with all issues relating to apps including OneDrive, 365 outlook, etc
- Dealing with a high volume of support calls due to a refresh of all IT equipment with HP machines with a mixture of Windows 8.1/Windows 7
- Remote support to user's machines
- User training for the new functions such as OneDrive, Office 365 etc
- Help with…
1st Line Support Engineer Required!
1st Line Support / Service Desk / Helpdesk / Located in Basingstoke / January Start / Permanent / Windows XP/7 / MS Office / Active Directory / ITIL
An exciting opportunity has arisen for an experienced IT 1st Line Support Engineer, to join a FTSE 100 company located in Basingstoke.
You will be responsible for providing IT Service Desk Support, responding to issues via email, web and telephone. You must be familiar with using call logging systems and be able to identify and prioritise your work load, adhering to all SLA's agreed. You will resolve enquiries whenever possible and where needed escalate…
1st Line Support Engineer - Southampton, Hampshire - £19k
1st Line Support Engineer required to join my client in Southampton, Hampshire. You will be making up a new team supporting a new product as a result of a recent client win. You will be responsible for all support queries into the business in relation to this project. This is an excellent opportunity for someone with 1st Line Support Skills to join this team and advance their career fairly quickly to 2nd or 3rd Line Support.
You will be required to ensure all support calls / e-mails are logged within KPI's using the call management system. You will provide both software and hardware…
A forward thinking IT solutions Company are looking for a 1st line helpdesk engineer to join a well-established and friendly team of 18 engineers who are split between 1st line/helpdesk, 2nd line and 3rd line.
The company provides outsourced IT services to small and medium sized business in and around the Bucks / Berks & West London area. Currently supporting over 450 businesses,they primarily specialise in Microsoft software and Dell hardware but also use a wide range of other proven hard/software.
You will be joining a very staff focused company who will expect you to be working towards at least 1 Microsoft qualification at any time. All training…