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Salary/Rate
£14500/annum 14500 
Location
Crewe, Cheshire
Posted
28/01/2016 (17:03) 
Company
Job Type
Permanent 
Description

We are a large commercial business based in Crewe and a market leader in our field.Due to expansion and growth we are now seeking to expand or IT team by recruiting an additional IT support / IT Technician (Level 1)You will be responsible for providing 1st line support & be 1st line contact for all our employee’s via the IT Helpdesk website, telephone and face to face.

JOB KNOWLEDGE, SKILLS AND EXPERIENCE

Solid networking experience.
Experience or knowledge of operating within an IT ticketing environment
Good operational knowledge of Microsoft Office, Windows, Windows Server and Exchange packages.
Overall sound judgement and technical knowledge…

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Salary/Rate
£17000 - £21000/annum 
Location
Norwich, Norfolk
Posted
10/02/2016 (14:47) 
Company
Job Type
Permanent 
Description

Our Norwich based client has an immediate requirement for a 1st Level / Helpdesk Support Engineer to join their busy support team.

Having won a number of recent contracts, the client requires an experienced Service Desk Professional to assist on the front line, answering the phone, logging tickets, and resolving issues. In this role you will need to have excellent communication skills, knowing how to listen, interpret requirements and accurately log tickets, whilst escalating issues to Level 2 and Level 3 Service Desk Professionals effectively.

You will be required to possess experience, within a technical support role of the following…

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Salary/Rate
£10.05/hour Pension and Holiday 
Location
Worcester
Posted
Just Added!
Company
Job Type
Part Time 
Description



Part-time role - 22.5 hours per week.

Predominately Monday-Friday 9-5 with some occasional flexing of hours.

Day to Day Duties

1. Call handling and resolution of all customer enquiries on a first time basis, taking ownership for the completion of enquiries from initial contact to resolution.

2. To provide customers with timely and comprehensive feedback to their enquiries and actively managed the expectations of the customer.

3. To utilise the Company systems, including liaison with internal departments to achieve the effective resolution of all enquiries.

4. Effective diagnosis of symptoms relating to the delivery systems…

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Salary/Rate
£18000 - £20000/annum 
Location
Abingdon
Posted
03/02/2016 (16:43) 
Company
Job Type
Permanent 
Description

Secondsite Recruitment is assisting a rapidly growing and client focussed company based in the Abingdon area to find an ambitious IT candidate to join them as a 1st Line Support Helpdesk Technician. This is a Full-Time Permanent role that will expose the successful candidate not only to first line support but also hardware maintenance and repairs, enabling them to build a diverse skillset.

Whether you're currently in a 1st line support role and looking for a change of environment or have recently completed an IT related course or apprenticeship this could be the perfect role to enable you to develop a career within IT!

Offer package:
*Salary…

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Salary/Rate
£120 - £140/day 
Location
City of London, Greater London
Posted
05/02/2016 (16:34) 
Company
Job Type
Contract 
Description

1st Line IT Helpdesk and Service Desk – City of London – paying c£120 to £140 per day for an initial 3 months.

Job Overview:

My industry leading client based in London is currently looking to recruit a 1st Line Support and Service Desk Analyst to work on their IT Helpdesk supporting clients and internal customers throughout the UK. The ideal candidate will have previous experience in Service Desk, Customer Service or Scheduling environments, although any experience would be well received. The role will include elements of procurement, administration and reporting as part of the Service Desk function so understanding the all aspects of IT Support

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Salary/Rate
£23000 - £25000/annum (plus excellent company benefits) 
Location
Runcorn, Cheshire   Also in other locations
    Posted
    04/02/2016 (09:44) 
    Company
    Job Type
    Permanent 
    Description

    1st line - Helpdesk Analyst – Nightshifts – Runcorn

    My industry Leading Client based in Runcorn, Cheshire is currently looking to recruit a 1st Line IT Support Helpdesk person to work as part of our client’s award winning Service Desk team. This is a fantastic opportunity for someone to join a progressive forward thinking organisation.

    The role is based on a 4 nights, 4 nights off operation and the role is paying £23,000 to £25,000 per year (plus excellent company benefits, incentives and bonuses).

    Role and Responsibilities:

    • Provide a call-answering and logging function
    • Carry out a wide range of first time fixes against an agreed service…

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    Salary/Rate
    £6.86/hour holiday pay 
    Location
    Stevenage
    Posted
    28/01/2016 (15:37) 
    Company
    Job Type
    Temporary 
    Description

    1st Line IT Helpdesk Support Analyst

    Our client, a major global player in the I.T industry, has an excellent opportunity available for enthusiastic, motivated and hardworking individuals to join the I.T Helpdesk team on a temporary basis, with the potential to move into a permanent role, depending on own performance. The client's office is based in Stevenage.

    I.T Helpdesk experience is not required, but would be beneficial. Intensive training will be provided, so this is a great opportunity for applicants who can show great I.T knowledge and to get a foot in the door and build an I.T helpdesk career.

    Intensive training will be provided…

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    Salary/Rate
    £23500 - £25000/annum 
    Location
    High Wycombe, Buckinghamshire
    Posted
    Just Added!
    Company
    Job Type
    Contract, Temporary 
    Description

    My client is a non-profit making organisation created and owned by a major food retail chain that enables franchisees to benefit from purchasing and supplying product in large volume.

    They are currently looking for to hire a German speaking 1st Line Helpdesk Support person to work with their sister operations in the US and APAC to assist with taking a small pilot in the UK and turning it into a 'global' 24*7 support model.

    The role is a 12 month maternity cover and will involve supporting the Franchises with Windows based POS systems, printers, Wi-Fi routers and basic networking. The role requires fluency in German, and ideally one other European…

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    Salary/Rate
    £13000 - £15500/annum 
    Location
    Kingston upon Thames
    Posted
    31/01/2016 (15:09) 
    Company
    Job Type
    Part Time 
    Description

    Have you worked in Financial Services or Software companies?

    Have you worked as a 1st Line Support Analyst/ External Helpdesk Support?

    Can you commute to Kingston on a daily basis?

    Are you looking for part time work only, ideally Mon-Thurs 10am - 3pm?

    If you have answered YES to all 4 questions then please APPLY NOW!!!

    Our client is a leader in it's field and this is an excellent opportunity for a part time experienced 1st line Support Analyst/ External Helpdesk Support to work ideally Mon - Thurs 10am-3pm in their offices in Kingston. The successful candidate will be working within the support team providing software support and basic training…

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    Salary/Rate
    £18000 - £20000/annum + Good Benefits 
    Location
    Manchester
    Posted
    Just Added!
    Company
    Job Type
    Permanent 
    Description

    1st Line Helpdesk IT Support. Based in Manchester city centre my client has a new requirement for for an 1st Line Helpdesk IT Support / IT Administrator for an 3 months Fixed Term contract (You will be on my clients payroll paying £18k-£20k pro-rata –please do not send in your CV if you are looking for a daily or hourly rate- this role would suit someone who is available now or at short notice). You must have around 1 years experience within an IT support or 1st Line Support or IT Helpdesk role with excellent customer service skills/ telephone skills with basic knowledge of IT, Windows, Desktops, password resets etc. Role involves:
    • To effectively…

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    Salary/Rate
    £9 - £10/hour 
    Location
    Dewsbury
    Posted
    28/01/2016 (18:07) 
    Company
    Job Type
    Permanent 
    Description

    1st Line Helpdesk / Desktop Support Analyst - Dewsbury - £10 PER HOUR

    *** 8 WEEK CONTRACT ***

    My market leading client are looking to recruit a are looking to recruit a 1st Line IT Support Engineer to support their customers where you will be responsible for supporting a diverse range of technology covering Windows XP, Vista, 7, Windows Server 2003, Active Directory, Citrix, VMware, Desktop & Helpdesk Support, VNC etc.

    Additionally as this role will involve working in some educational environments, a CRB check to an enhanced level prior to commencing work is required.

    Duties will include,

    Logging calls on the IT Service Desk and maintaining…

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    Salary/Rate
    £16000 - £19000/annum Pension, Private Health 
    Location
    Posted
    27/01/2016 (10:02) 
    Company
    Job Type
    Permanent 
    Description

    1st/2nd Line Helpdesk Application Support Analyst (SQL)

    Location: Oldham, Lancashire

    Salary: £16,000-£19,000 + Benefits

    Do you have at least 6 months 1st/2nd line support helpdesk support experience? If YES, this an excellent opportunity with a leading software company offering training and development!!!

    Key Skills

    *Previous Helpdesk support experience providing support to external customers
    *Good working knowledge of SQL
    *Knowledge of various remote access tools
    *Be customer focused
    *Possess good communication skills - both verbal and written
    *A good problem solver

    About the role

    You will be required to provide full technical helpdesk

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    Location
    Preston, Lancashire
    Posted
    11/02/2016 (10:07) 
    Company
    Job Type
    Permanent 
    Description

    1st Line Technical Support Advisor / Helpdesk

    Location: Preston, Lancashire.
    Salary: £Competitive + Benefits. DOE
    Employment Status: Full Time, Permanent

    Here at HGS we work a little differently. Working in conjunction with Talk Talk we invest heavily in our people. From day 1 all eligible employees are enlisted in an apprenticeship programme which results in an Industry recognised qualification QFC (NVQ). Once an established advisor there are many more opportunities to develop such as the Quality Professional excellence programme. In the last 6 months alone we have seen agents progress into Trainers, Scheduling, Team Management and even Operations…

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    Salary/Rate
    £18000 - £20000/annum Benefits inc. training 
    Location
    Sutton
    Posted
    25/01/2016 (11:26) 
    Company
    Job Type
    Permanent 
    Description

    1st Line Helpdesk Engineer / 1st Line Technical Support - £18,000-£20,000 - Sutton, Surrey

    UK's leading managed services consultancy who are also a Microsoft Gold Partner are currently looking for a dynamic, hardworking 1st Line Helpdesk Engineer / 1st Line Technical Support Engineer looking to take a big step in their technical career.

    Key duties of the 1st Line Helpdesk Engineer / 1st Line Technical Support Engineer role will include:-

    Joining a well-established Technical Support team, to provide outstanding professional 1st and 2nd line service support advice to the company's extensive client base.

    Working alongside the Field-Service…

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    Job Type
    Permanent 
    Applications
    More than 10
     
    Location
    Denton, Greater Manchester
    Posted
    21/01/2016 (14:25) 
    Company
    Job Type
    Permanent 
    Description

    Junior IT Technician (IT Support, Helpdesk, 1st Line) BLUJ33037
    Denton, Manchester
    Salary £18,000 – £20,000 depending on skills and experience plus Benefits

    From its beginnings in 1961, our client has become a leading supplier of small domestic appliances, spare parts and accessories for your home and garden. The Company has shown impressive growth from £11.5m turnover in 2009 to £29m in 2015.

    With a streamlined distribution and planning process and excellent customer service approach, the business enjoys a 5* rating in the US and receives 97% positive feedback from Amazon customers in the UK.

    They are currently seeking a proactive individual…

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    Salary/Rate
    £23000/annum 
    Location
    Hertfordshire   Also in other locations
      Posted
      11/02/2016 (14:54) 
      Company
      Job Type
      Permanent 
      Description

      SUPPORT ENGINEER / HELPDESK SUPPORT ENGINEER

      £23,000 Basic + 5% Pension + BUPA Healthcare + 33 Days Holiday + Free Parking + Excellent Benefits

      Our Client is looking for a 1st Line Support / Helpdesk Advisor to join their expanding Helpdesk Support Teams within their UK Head Office Operation

      This role requires a dynamic and proactive person who is able to work well with the IT Team to Support 2000+ Users over a Multi-Site Operation. You must be technically able to Support Microsoft Office & Windows, as well as Troubleshoot Hardware & Network Connectivity & Issues.

      Key Responsibilities of the role would include:

      •Answer the IT Helpdesk

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      Job Type
      Permanent 
      Applications
      More than 10
       
      Salary/Rate
      £30000 - £40000/annum + excellent benefits 
      Location
      London
      Posted
      29/01/2016 (17:26) 
      Company
      Job Type
      Permanent 
      Description



      IT Security Analyst - 1st/2nd Line Support - Helpdesk

      IT Security Analyst - 1st/2nd Line Support - Helpdesk - Our global financial services client is expanding within the UK and requires a IT Security Analyst to support both physical and virtual systems within their corporate headquarters based in London, a large part of this role is making sure that the customer experience is exceptional and is a customer-facing support position that provides a response – via email, phone, IM, or Lync screen sharing session to customers needing assistance with the use of their Physical and/or Logical access credentials in order to access facilities…

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      Job Title
      Salary/Rate
      £17000 - £23000/annum Benefits + Pension 
      Location
      Salisbury
      Posted
      05/02/2016 (14:47) 
      Company
      Job Type
      Permanent 
      Description

      1st Line Support - Salisbury - Perm

      Working as part of the IT Support Team the post holder will support Wintel and Citrix across Desktop and Infrastructure, supporting and assisting the evolution of the existing platforms.

      The role requires the individual to have the willingness to want to aid in supporting all aspects of the IT service assisting other teams where required from helpdesk, support through to desk rollouts and implementation.

      Key Responsibilities and Accountabilities:

      The key responsibilities of the role include:

      Troubleshoot desktop and system problems, diagnose and solve hardware/software Incidents/problems
      Provide exceptional…

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      Salary/Rate
      £18000 - £21000/annum Benefits 
      Location
      Brighton
      Posted
      19/01/2016 (17:23) 
      Company
      Job Type
      Permanent 
      Description

      1st Line Support Technician required for a leading manufacturer of leading technical products, based in Brighton. You will be supporting the end users across a range of IT systems including hardware and desktops.

      As the 1st Line Support Technician, you will be playing a key role within the IT department in the maintenance, support and development of the IT infrastructure. You will be supporting business users, ensuring that the technology infrastructure is appropriate and robust for their IT needs.

      Working as part of a small team, you will be able to manage your own workloads, delivering high (and consistent) levels of support. This role will…

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      Salary/Rate
      £19000 - £25000/annum 
      Location
      Posted
      31/01/2016 (19:36) 
      Company
      Job Type
      Permanent 
      Description

      My client is a FTSE100 company; this dynamic growing company is looking for a number of 1st Line Support Technicians to join their team. You will be working with the latest technologies.

      My client offers wonderful growth opportunities and benefits. You need to be up to date with the latest skills. IT helpdesk experience is beneficial. Be professional and able to think on your feet. Solid networking and desktop experience.

      There is opportunity to grow from 1st line support to 2nd line support for the right candidate.

      We are looking for candidates who have:
      1 year helpdesk experience
      • Microsoft applications knowledge
      • Experience working…

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      Salary/Rate
      £18000 - £23000/annum 
      Location
      Posted
      18/01/2016 (19:23) 
      Company
      Job Type
      Permanent 
      Description

      Role: 1st Line Support Engineer

      Skills: Helpdesk, 1st line Support, Windows, Active Directory, SQL

      I have a client based in Bristol who is looking for 1st Line Support Engineer who has experience with 1st line Support, Windows, Active Directory and SQL on a Permanent basis.

      Our Client is offering the successful 1st Line Support Engineer a salary up to £23,000 based on experience.

      Skills and Experience Required

      Excellent communication and people skills
      Desktop Support
      Helpdesk Support
      Windows
      Active Directory
      SQL
      Call Logging and Escalating Calls
      Good Troubleshooting skills
      General Office Skills
      Microsoft Configuration Checks
      High level of…

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      Salary/Rate
      £18000 - £25000/annum 
      Location
      Shipley
      Posted
      01/02/2016 (16:41) 
      Company
      Job Type
      Permanent 
      Description

      1st Line Software Support
      Salary: Dependent upon experience £18-25k

      This is a rare opportunity to support a unique software solution. You will provide technical support to customers of their exclusive, bespoke, software. Are you a tech minded person with experience in customer service? If so this could be the perfect position for you. We will even give you a break from dealing with customers by giving you the opportunity to be involved in testing and developing the software.

      THE ROLE

      You will play a key role in the 1st line team involved in all aspects of technical and customer support whilst being fully supported by our in-house developers…

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      Job Type
      Permanent 
      Applications
      More than 10
       
      Salary/Rate
      £14000 - £15000/annum 
      Location
      Ashford
      Posted
      26/01/2016 (09:59) 
      Company
      Job Type
      Permanent 
      Description

      1st Line IT Support
      Ashford
      £14,000 - £15,000 DOE

      Our client a leading business within their sector are currently seeking a 1st Line Support Technician to join their team.

      As the 1st Line Helpdesk Agent will be responsible for providing first class, helpdesk style, technical support and service to your client base. This will include providing support and advice to clients for all queries and ensure the highest levels of customer service are adhered too.

      To be considered for this role you must have worked in a customer service environment, have a genuine interest in IT & Technology, have excellent customer service skills and be highly…

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