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Job Title – 1st Line Support
Location - Leicester; commutable from Oadby, Leicester City Centre, Enderby, Narborough, Wigston
Salary - £30,000-£35,000
Duration – Full time, permanent
Key Skills – CAD, CAM, 1st line support, IT support, after sales support, IT literate
Flowers Associates are currently recruiting for an experienced 1st line support officer for an established engineering business in Leicestershire.
• Remotely accessing clients databases, providing support and offering solution
• Provide 1st line support for all IT related issues to clients
Our client is looking for a candidate who has proven experience…
Do you have phone-based customer service experience?
We are looking for a part-time Service Desk Analyst to work for our well-known retail and financial services client in Manchester City Centre.
Working alongside a team of other Service Desk Analysts, you will be responsible for helping internal colleagues with any IT issues via phone and email.
-Logging all calls and emails in the Service Desk Call Logging System
-Taking ownership of user problems and following up the status of problems on behalf of the user
-Arranging for external…
£450 - £500/day
The SAS Developer/Analyst will be joining a large financial services provider for a 12 month programme involving the design, development and implementation of a Credit Risk Delivery solution.
Production and maintenance of the Credit Capital Reporting Suite for Basel II reporting
Development of a data quality suite across SAS, Teradata and DB2 platofrms
Base SAS, SAS Macro, SAS Graph, SAS Stat, Enterprise Guide
Liaising between business and technical support teams
If you are interested, please apply immediately with an updated CV.
KEYWORDS: SAS ANALYST, SAS DEVELOPER, BASE SAS…
Support Desk Analyst/ 1st Line Support/ Helpdesk
Salary: £24,401– £29,000 plus benefits
Our client currently has an opportunity for a Support Desk Analyst to join their team based in London. You will manage and provide proactive support for a range of ICT services provided by the Helpdesk team.
Ensuring that the business services are delivered in an efficient and cost effective manner you will be required to provide 1st and 2nd line ICT support services to their user base.
They are looking for the successful candidate to respond to everyday ICT support calls by logging, investigating and escalating where necessary. You will perform…
Carrying out business analysis, you will produce business and technical specifications (FSR’s) and develop software based on the business requirements. You will be required to Unit Test and Function Test in accordance with internal standards ensuring that any errors are rectified. Additionally, you will maintain high standards of our Internal Administration System (IAS…
1st line Desktop Support
£18K - £22.5K (depending on experience and skill set)
This is a fantastic opportunity for an experienced 1st line Helpdesk Engineer/1st line Desktop Support Engineer to join a leading Software Provider working at their Cambridge HQ.
About the company:
A leading organisation within their specialist software field offering fantastic opportunities, training and personal development.
The salary for this permanent position is £18K - £22,500 per annum with 5 weeks holiday and personal pension contribution - based in their Cambridge office with a standard 37.5 hour week from 9:00am to 5…
1st line - Helpdesk Analyst – Nightshifts – Runcorn
My industry Leading Client based in Runcorn, Cheshire is currently looking to recruit a 1st Line IT Support Helpdesk person to work as part of our client’s award winning Service Desk team. This is a fantastic opportunity for someone to join a progressive forward thinking organisation.
The role is based on a 4 nights, 4 nights off operation and the role is paying £23,000 to £25,000 per year (plus excellent company benefits, incentives and bonuses).
Role and Responsibilities:
• Provide a call-answering and logging function
• Carry out a wide range of first time fixes against an agreed…
We are looking for a 1st Line Support/Helpdesk Engineer to join a friendly team within a great company in Worthing. This is a great opportunity to work for our client on a Permanent basis as the first line helpdesk engineer for their vast range of clients.
•Your role will be to provide 1st line support to clients who are experiencing technical difficulties
•Offering first class customer service
•Troubleshooting and taking responsibility for the queries you log
•You will log new issues over the phone and via email and diagnose faults, provide solutions and escalate to 2nd line where required.
You will need to have first class communication…
1st Line Support Analyst (Helpdesk, Service Desk, 1st Line IT, Education Sector)
2 - 3 Months Initially
£8 - £9 Per Hour
Syntax Consultancy has an excellent opportunity for a 1st Line Support Analyst to be based in Lanarkshire for a 2 - 3 month initial contract to start early August 2015. The successful candidate will have the following key skills and experience:
Skills and Experience:
Excellent communication skills
1st line service desk experience
Strong IT knowledge and experience in a phone based role.
Good keyboard skills
Computer literate - user knowledge of Microsoft Excel, Outlook and Word.
Organised and self-motivated…
1st LINE TECHNICAL SUPPORT TECHNICIAN / HELPDESK SUPPORT ENGINEER
£23,000 Basic + 5% Pension + BUPA Healthcare + 33 Days Holiday + Free Parking + Excellent Benefits
Our Client is looking for a 1st Line Support Technician / Helpdesk Advisor to join their expanding Helpdesk Support Teams within their UK Head Office Operation
This role requires a dynamic and proactive person who is able to work well within a growing Helpdesk Team of 20 1st & 2nd Line Technicians to Support 2250+ Users over a Multi-Site Operation throughout the UK.
You must be technically able to Support Microsoft Office & Windows, as well as Troubleshoot Hardware & Network…
IT Helpdesk (1st Line support)
£9-11 per hour
Our client has a contract position available for an IT Helpdesk Support Technician to provide first line IT helpdesk support.
- Respond to all incidents raised on the helpdesk
- Manage all incidents to resolution, providing reliable and timely solutions
- Record all faults and resolutions in line with SLAs
- To provide regular updates to customers about issues/resolutions
- Desktop support and PC rollout assistance
- Manage backups and restore checks
- Escalate incidents that cannot be fully resolved within SLAs
- Work alongside incident managers…
1st Line Support / IT Helpdesk
£16,000 - £18,000 + Bonus
We are an award winning, high growth recruitment business built for a buoyant privately owned and capital invested market recruiting for some of the UK's coolest brands. We’ve placed for two consecutive years in the Sunday Times and Virgin Fast Track Top 100. Our technology has been recognised on a global scale alongside businesses such as Facebook, L'Oreal and Electronic Arts. We have an exciting opportunity for a graduate calibre 1st / 2nd Line Support / IT Helpdesk individual to share in our journey.
We're right at the start of a very exciting 5…
1st Line Helpdesk / Desktop Support Analyst - Rotherham
My market leading client are looking to recruit an experienced 1st Line IT Support Engineer to support their internal users where you will be responsible for supporting a diverse range of technology covering Windows XP, Vista, 7, Windows Server 2003, Active Directory, Citrix, VMware, Desktop & Helpdesk Support, VNC etc.
Duties will include,
Logging calls on the IT Service Desk and maintaining details of software / hardware problems
Providing 1st line technical support; answering support queries either directly or via phone or e-mail.
Escalating with external support…
Helpdesk / Service Desk / 1st Line Support Analyst - 6 months - Spalding
As a Helpdesk / Service Desk / 1st Line Support Analyst you will provides support for all IT related issues to over 4000 users/5000 assets across IS supported sites in the UK and Europe.
This role will include troubleshooting issues for all supported hardware and software. Imaging desktops/laptops and installing applications. Managing AD accounts and groups, Blackberry and mobile support. Performing routine security checks.
You will be able to provide first line resolution over a wide range of issues and thorough troubleshooting for hardware issues being confident…
IT Support Engineer (Helpdesk, Service Desk, 1st Line Support, Scottish PVG)
3 month contract initially
£130 - £150 Per Day (Negotiable)
Syntax Consultancy have a requirement for an IT Support Engineer to be based in Aberdeen on a contract basis.
All applicants must hold a Scottish PVG and be able to provide a copy of the certificate.
- Provide 1st Line IT Support on customer sites
- Provide excellent customer service
- Troubleshoot and resolve calls
- Escalate calls to 2nd/3rd line support
- Maintain ownership of Incidents, ensuring regular updates are provided to the customer and resolution…
1st line/2nd Line/Helpdesk/Desktop Support - Windows XP, 7/Active Directory Technical Desktop Support - Windows XP, 7/Citrix
My client is looking to add to their technical support team and therefore require an experienced 1st/2nd line Support Engineer.
The role is based in Hertfordshire and will include travelling between 2 sites so a driving licence and access to a car is compulsory.
- Windows XP, 7 clients OS
- Microsoft Office
- Hardware; HP and Dell, Servers, desktops, laptops, thin and zero clients, Android and Apple phones and tablets, HP and general printers
- Good general networking/TCP/IP, DHCP DNS…
Helpdesk Technical Support, 1st/First Line Support - VMWare, Linux, Cisco
£25,000 to £30,000 Neg + Ex Bens + 10% Bonus + Share Options
Corsham, Wiltshire, South West
One of the UK’s most progressive companies in the provision of cloud (IaaS, PaaS, SaaS) and managed hosting services is seeking Infrastructure Helpdesk, Customer Support, Telephone Support Analysts to be first point of contact for incoming customer calls, management of incoming tickets (resolution and assignment, depending on the complexity). The ideal candidates for this role will have the perfect mixture of communication skills and the confidence…
Helpdesk Technical Support, 1st/First Line Support - VMWare, Linux, Cisco
£25,000 to £30,000 Neg + Ex Bens + 10% Bonus + Share Options
Hampshire, Surrey, South East, South West
One of the UK’s most progressive companies in the provision of cloud (IaaS, PaaS, SaaS) and secure hosting services is seeking Infrastructure Helpdesk, Customer Support, Telephone Support Analysts to be first point of contact for incoming customer calls, management of incoming tickets (resolution and assignment, depending on the complexity). The ideal candidates for this role will have the perfect mixture of communication skills and the confidence…
Birmingham based professional services firm are looking to recruit an IT Helpdesk Assistant to provide 1st and 2nd line support to the office. Working in a bigger team this is an ideal role for anyone who enjoys helpdesk but also enjoys the face to face work floor contact.
The role will entail:
• Providing support to all users by phone, email and face-to-face, using your knowledge and initiative to solve issues, or escalate them within the IT department, where necessary.
• Assist IT Support, Department Managers and Secretarial Coordinators to identify IT training needs of staff and report findings to HR.
• Provide training as necessary…
1st / 2nd Line IT Helpdesk Support £13 per hour East Kilbride
Aspirare are currently recruiting for a Level 1st / 2nd line Helpdesk Support professional for our data storage client with global reach.
Candidates will hold previous experience in a helpdesk environment handling inbound support calls via email and telephone with a strong understanding of following policies , procedures from an administration view point.
Technically knowledge of Windows Desktops and Laptops, MS Office, Outlook, Networking, Printers, and Smartphones is a requirement of the role with hands Administration of Active Directory ,Troubleshoot Networking issues, Use…
Title: Helpdesk IT Support Analyst
Salary: £18,000 - £21,000
Skills: IT Support, TCP/IP, MS Windows, Call logging software, Communication,
My client, a leading brand in digital marketing, email marketing, data strategy and e-CRM are actively recruiting for a bright, enthusiastic Service Desk IT Support Analyst to join their friendly support function. Working as part of a fun, energetic team, the suitable Support Analyst will be handling all 1st Line Support queries, providing users with application, desktop and mobile support.
Suitable Helpdesk candidates must have a decent level of IT skills using MS Windows systems…
he Support consultant position is an exciting role in which successful applicants will be joining a well-established customer support team to provide outstanding professional 1st and 2nd line service support to their clients. The role of a First Line Support Consultant is to deliver quality support to our customers and to promote high levels of customer satisfaction, loyalty and retention.
A First Line Support Consultant advises our clients how to use the software in order to meet their business objectives or overcome problems. The role will involve working in a small team of mixed roles within support. The first line support…
Fleet, Hampshire based or Wiltshire
£18k-30k base depending on experience
Are you a 1st Line Support Engineer looking to enhance your career in to eventually a 2nd & 3rd line engineer? If so then look no further as my client is in need of several new IT support staff. My client would need you to work with both external clients and internal users
1st Line Support - Technical Skills
• Understanding/experience within virtualised IT environments (preferably VMware)
• Appropriate IT degree
• Previous experience in an IT support desk
• An understanding of ITIL processes
• Experience with helpdesk tools within an ITIL…
**1st Line Support** Permanent opportunity** Respected organisation, market leaders in their field**
Key Words: 1st Line Support, helpdesk, support, hardware, voice/data communications systems, network, applications.
Exciting opportunity to work with a respected organisation who are market leaders in their field. They are looking for a talented 1st Line Support Engineer to join their expanding team.
The role will involve:
Providing timely resolution of user issues, or escalate issues to level 2 support as appropriate.
Assists in user support
Entering help desk tickets into on-line tracking mechanism, and ensures each ticket…
An exciting opportunity has arisen with our prestigious clients based in Castle Cary for a IT Support Technician.
This is a Full Time, Permanent Vacancy
Provide 1st Line Support to all end users within the organisation
Prioritise, assign and manage all helpdesk queries and issues
Maintain IT stocks onsite and registering all new equipment whilst maintaining standards for IT across the office
Carry out routine maintenance to the network and also individual PC's
Assist with system administration including setting up new users and complete basic IT inductions
Create SQL queries and reports for company management…
A Junior Helpdesk Support Engineer is required on a 3 month initial contract (likely to be extended) based in Reading, Berkshire.
For this position the Junior Helpdesk Support Engineer will be required to provide support to users via telephone and email including basic call logging and password resets. For this role you will need a good telephone manner with any experience within an IT environment supporting users being highly beneficial.
This role is to start ASAP and will pay up to £9.50 + HP (PAYE) or £11.50 per hour (ltd/umbrella) dependant on previous experience.
To apply for this position, candidates must be eligible to live…
1st Line IT Support, Hitchin
Our client needs a temporary IT Assistant based at their office in Hitchin.
Duties will include-
-Assisting with 1st line helpdesk calls
-Routine checks of error alerts and company quarantine
-IT department administration (hardware/software/licencing/warranty orders
-Assist with IT end user maintenance
-Exchange and Active Directory user profile changes
-Hardware and software configuration
Ideal qualifications to include-
-Level 2 IT Diploma
IT Support / 1st Line Support
£19,000.00 + benefits
The salary for this position will be up to £19,000.00 plus benefits. This is a full time Monday to Friday position.
My client, a fantastic and well known brand based in Guildford is looking for an IT Support Technician to join their busy team. This is the ideal position for someone with a genuine and keen interest in IT, and is looking for their first or second role within this industry. Below experience is desirable, but most importantly you will be passionate about IT. You will be providing both deskside and remote helpdesk support to the company's users.