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Salary/Rate
£15,000 - £19,999/annum 
Location
Reading
Posted
15/04/2016 (17:33) 
Company
Job Type
Permanent 
Description

Reqiva are currently working with a Berkshire based managed service provider who are looking for a 1st line / Helpdesk Engineer to join their team. The ideal candidate will have around 6 months experience working in a 1st line/ Helpdesk role.

As a 1st line/ Helpdesk Engineer you will be part of a small team responsible for 1st and 2nd line support issues.

Role and responsibilities:
*Providing day to day technical support
*Installing and configuring applications on laptops, desktops, servers
*Provide out of hours support, when required
*Be responsible for the purchasing, updating and repair of any hardware/software

Essential skills:
*Previous…

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Salary/Rate
£8.25/hour holiday pay 
Location
Stevenage
Posted
21/04/2016 (14:22) 
Company
Job Type
Contract 
Description

1st Line IT Helpdesk Support Analyst

Our client, a global leader in the I.T industry, has an excellent opportunity available for enthusiastic, motivated and hardworking individuals to join the I.T Helpdesk team on a temporary basis, with the potential to move into a permanent role, depending on own performance. This role is based in Stevenage, Hertfordshire.

I.T Helpdesk experience is not required, but would be beneficial. Full training will be provided, so this is a great opportunity for applicants who can show great I.T knowledge and who are eager to get a foot in the door and build an I.T helpdesk career.

It is essential that applicants…

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Salary/Rate
£0 - £80/day 
Location
Newark
Posted
18/04/2016 (16:51) 
Company
Job Type
Contract 
Description

A fantastic opportunity to work for a Global Telecommunications company based in Newark.

3 month contract role with an immediate start.

The overall purpose of this role is to provide support for Order Management users, managing the error queues and technical administration and support of the system within the Service Delivery team.

As a member of our dedicated team, you will be responsible for supporting the systems involved in delivering an industry leading telephony solution for Small to Medium Enterprise customers; the solution integrates customer's mobile handsets with traditional fixed line handsets through a hosted VoIP solution.

First…

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Salary/Rate
£15,000 - £20,000/annum 
Location
West Berkshire   Also in other locations
    Posted
    15/04/2016 (17:31) 
    Company
    Job Type
    Permanent 
    Description

    Helpdesk / Service Desk Engineer / 1st Line Support

    Reqiva are currently working with a leading broadcast company in West Berkshire who are looking for a Helpdesk / Service Desk Engineer to join their team. The ideal candidate will have previous experience in a Helpdesk / Service Desk role.

    Full training will be provided for the successful Helpdesk / Service Desk Engineer allowing you to learn new technologies and progress within the team.

    Key Responsibilities:
    *Be the initial point of contact for all clients
    *Resolve issues by phone, email, live chat
    *Manage call queues
    *Provide resolution or escalate issues

    Required Skills:
    *Excellent…

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    Salary/Rate
    £25,000 - £30,000/annum + Benefits + Bonus 
    Location
    Hampshire
    Posted
    28/04/2016 (11:54) 
    Company
    Job Type
    Permanent 
    Description

    Support Analyst- Technical Support-Helpdesk- 1st/2nd Line
    Technical Support Analyst with solid experience of 1st/2nd Line Support required for a leading Financial Services organisation based in Hampshire.
    As an Experienced Support professional you will have proven experience within technical support within a 24 X 7 managed services environment providing 1st and 2nd line support within an ITIL Framework.
    As Technical Support/Helpdesk Analyst you will have experience of the following:-
    Experience within a Managed Services environment within the IT industry
    Experience of conducting technical analysis and troubleshooting within a technical environment…

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    Salary/Rate
    £23,000/annum 
    Location
    Posted
    29/04/2016 (15:04) 
    Company
    Job Type
    Permanent 
    Description

    SUPPORT ENGINEER / HELPDESK SUPPORT ENGINEER

    £23,000 Basic + 5% Pension + BUPA Healthcare + 33 Days Holiday + Free Parking + Excellent Benefits

    Our Client is looking for a 1st Line Support / Helpdesk Advisor to join their expanding Helpdesk Support Teams within their UK Head Office Operation

    This role requires a dynamic and proactive person who is able to work well with the IT Team to Support 2000+ Users over a Multi-Site Operation. You must be technically able to Support Microsoft Office & Windows, as well as Troubleshoot Hardware & Network Connectivity & Issues.

    Key Responsibilities of the role would include:

    •Answer the IT Helpdesk

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    Salary/Rate
    £0 - £23,000/annum 
    Location
    Cheltenham
    Posted
    11/04/2016 (13:34) 
    Company
    Job Type
    Permanent 
    Description

    Role: 1st Line Support Engineer

    Skills: 1st line Support, Helpdesk, Windows, Exchange, Network Support, Active Directory

    I have a client based in Cheltenham who is looking for 1st Line Support Engineer who has experience with 1st line Support, Helpdesk, Windows, Exchange, Network Support and Active Directory on a Permanent basis.

    Our Client is offering the successful 1st Line Support Engineer a salary up to £23,000 based on experience.

    Skills and Experience Required

    Excellent communication and people skills
    1st Line Support
    Windows 7 & 8
    Windows Server 2003/2008/2012
    Active Directory, Group Policy
    Exchange 2007 - 2013
    Office 365 Support

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    Salary/Rate
    £16,000 - £18,000/annum 
    Location
    Manchester, Lancashire
    Posted
    18/04/2016 (12:11) 
    Company
    Job Type
    Permanent 
    Description

    1st line Support Engineer
    Manchester
    Up to £18,000 plus bonus

    PH Media Group is currently recruiting for a 1st line support coordinator to join our IT support team. In this varied role, you'll help to maintain our systems with both helpdesk and desktop support, while learning new skills and gaining exposure to emerging technologies. This is a great opportunity to gain valuable commercial experience and develop and widen your skill set at one of the UK's fastest growing company and a World leader in Audio Branding.

    Responsibilities of 1st line support Engineer:

    Taking responsibility for first-line desktop support
    Answering and resolving queries…

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    Salary/Rate
    £23,000 - £25,000/annum 
    Location
    North West London
    Posted
    29/04/2016 (17:48) 
    Company
    Job Type
    Permanent 
    Description

    Helpdesk Analyst | Service Desk Analyst | 1st/2nd line support | Legal | North West London

    Marcus Donald People are currently looking for a Helpdesk Analyst to join the team at a growing Legal company based in North West London. You will be joining a team of four, supporting roughly 80 users. This is a permanent position paying circa £25,000 per annum.

    The successful candidate will be performing IT helpdesk duties and will have the passion to move into deskside and server support.

    Main responsibilities of the Helpdesk Analyst:
    -Day to day priority managing/resolving of logged helpdesk calls
    -Logging support calls with 3rd part maintenance…

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    Job Type
    Permanent 
    Applications
    More than 10
     
    Salary/Rate
    £16,000 - £19,000/annum 16-19K + incentives + career prosp 
    Location
    Sheffield
    Posted
    15/04/2016 (15:58) 
    Company
    Job Type
    Permanent 
    Description


    1st Line IT Help Desk Technician/Engineer
    (Office based)
    £16-19K dependent on experience
    5 minutes from M1 Junction 34 and on a public transport route

    The Company:
    Our client is one of South Yorkshire’s leading IT and telecoms solutions companies with a fantastic reputation for delivering an exemplary service to organisations large and small. They are experiencing continual growth and as a result are expanding their team yet again and need two professional and motivated IT technicians to supply both field and office based support to a variety of end users, minimal experience is accepted as full training will be given.

    The Role:
    The Helpdesk

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    Salary/Rate
    £16,000 - £18,000/annum 
    Location
    Poole, Dorset
    Posted
    20/04/2016 (16:48) 
    Company
    Job Type
    Permanent 
    Description

    Linked Recruitment are currently recruiting on behalf of a Poole based client for a Helpdesk Advisor.

    The main duties of this role include:

    Dealing efficiently with inbound calls from customers seeking technical assistance in a professional and courteous manner.
    Co-coordinating, prioritising and assigning support requests to engineers.
    Undertaking other help desk support administrative duties as set by the line manager
    Ensuring the companies database is maintained and updated with all relevant details, in a timely manner as per stated helpdesk procedures.
    Maintaining accurate logs of all email support requests.

    The ideal candidate…

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    Salary/Rate
    £16,000 - £18,000/annum excellent benefits 
    Location
    Letchworth Garden City
    Posted
    Just Added!
    Company
    Job Type
    Permanent 
    Description

    Company Information

    Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing,…

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    Job Title
    Salary/Rate
    £20,000 - £24,000/annum 
    Location
    London
    Posted
    08/04/2016 (08:44) 
    Company
    Job Type
    Permanent 
    Description

    1st Line Support

    IT Support / helpdesk person required for growing technology support company based in North London.

    Our client offers customers a fully managed IT infrastructure that includes: 24 x 7 network monitoring, 24 x 7 unlimited helpdesk support, managed e-mail, managed security, remote user support and upgraded hardware and software. This is provided for a completely fixed monthly price with no upfront capital expenditure.

    The role will be to work in a helpdesk environment supporting customers with their IT issues. Most of the issues are based around Microsoft technologies so you will need to have a good understanding of Microsoft…

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    Job Type
    Permanent 
    Applications
    More than 10
     
    Job Title
    Salary/Rate
    £16,500/annum Benefits 
    Location
    Crewe
    Posted
    27/04/2016 (12:11) 
    Company
    Job Type
    Permanent 
    Description

    IT Technician / 1ST Line Support
    Excellent perm opportunity for IT Support Technician. You will be 1st line support for all their employees this will be via helpdesk support, telephone and face to face.
    Duties:
    * Helpdesk support / 1st line support for employees that may arise
    * Installation and configuration of existing and potential IT hardware
    * Maintenance of existing IT assets including desktops pc's, servers and printers
    * Installation of new desks
    Candidate skills:
    * Solid networking experience
    * Good MS Office, Windows, Windows Server and Exchange packages
    * Good technical knowledge
    This client offers an excellent working environment…

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    Job Type
    Permanent 
    Applications
    More than 10
     
    Salary/Rate
    £15,000 - £19,999/annum 
    Location
    Reading
    Posted
    27/04/2016 (17:52) 
    Company
    Job Type
    Permanent 
    Description

    Reqiva are currently working with a Reading based managed service provider who are looking for a 1st Line Support Engineer to join their growing team. The ideal candidate will have around 6 months experience working in 1st line / helpdesk line support role.

    You will receive training in all aspects of the job including general troubleshooting, Windows Servers, networking and virtualisation.

    Responsibilities of the 1st Line Support Engineer:
    * Supporting Windows Operating Systems on laptops, desktops and handheld devices
    * Active Directory, Exchange, Outlook
    * Basic networking (TCP/IP, DNS, DHCP)
    * Administrating backups and antivirus tools…

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    Salary/Rate
    £25,000 - £27,000/annum Neg + G'teed 10% Bonus + Exc Bens 
    Location
    Farnborough, Hampshire
    Posted
    22/04/2016 (12:29) 
    Company
    Job Type
    Permanent 
    Description

    Technical Support, First Line Support, 1st Line, Helpdesk Support - VMWare, Linux, Networking

    Permanent
    £25,000 to £27,000 Neg + G'Teed (10% of basic) Bonus + Excellent Benefits
    Farnborough, Hampshire

    Background

    One of the UKs most progressive companies in the provision of cloud (IaaS, PaaS, SaaS) and managed hosting services is seeking Infrastructure Helpdesk, Customer Support, Telephone Support Analysts to be first point of contact for incoming customer calls, management of incoming tickets (resolution and assignment, depending on the complexity). The ideal candidates for this role will have the perfect mixture of communication skills…

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    Job Type
    Permanent 
    Applications
    More than 10
     
    Salary/Rate
    £20,000 - £22,500/annum 
    Location
    London, Middlesex
    Posted
    14/04/2016 (17:15) 
    Company
    Job Type
    Permanent 
    Description

    1st Line Support Analyst – Canary Wharf
    Permanent role paying up to £22,500 per annum

    This is an exciting opportunity to join an established and professional company in this exciting area of London to work on the Helpdesk and to provide first line support to all users.

    This position is on a shift rota basis as the Helpdesk operates from 07:30 to 18:00 hrs.

    No day is the same. Activities can vary from printer diagnostics straight through to full office moves, data migrations, outages, server support, and network deployment and server configuration.

    Desired Skills & Experience

    Minimum requirements
    • Minimum 12 months support experience, ideally…

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    Salary/Rate
    £0.00 - £120/day 
    Location
    Manchester
    Posted
    25/04/2016 (17:44) 
    Company
    Job Type
    Contract 
    Description

    1st Line Support Analyst / £12.50-£15.00 Per Hour / 6 Months / Manchester

    Our client is looking to bring on board a strong customer focused 1st line support analyst to work on an initial 6 month contract on site in Manchester. As the successful candidate you will be providing daily IT Software/Hardware support for all internal users and supporting the helpdesk function via call logging and escalation.

    The successful candidate should have the following expertise, knowledge and skills:

    * Excellent customer service skills - Both on the phone and face to face
    * Must have strong verbal and written communication skills for answering technical…

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    Salary/Rate
    £20,000/annum Up to 
    Location
    Chipping Sodbury, Bristol
    Posted
    20/04/2016 (12:43) 
    Company
    Job Type
    Permanent 
    Description

    ICT 1st Line Support Engineer
    Chipping Sodbury
    Up to £20,000

    Our client has ambitious plans…they need ambitious people to help them deliver!

    They’re clear that their core business is the management and maintenance of current homes and the development of new ones. They have an ambition to be world class by 2020.

    They are looking for a proactive and passionate person with a strong customer focus. You will be the focal point of the Service Desk with the ability to fix 60% of calls at first contact, coordinating day to day service management activities including maintaining a call recording system and ensuring booking requests are logged…

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    Salary/Rate
    £0 - £14,500/annum 
    Location
    Sutton-In-Ashfield
    Posted
    12/04/2016 (16:20) 
    Company
    Job Type
    Permanent 
    Description

    Role: IT Support Technician (1st Line)

    Salary: £14,500 per Annum

    Location: Sutton

    Do you have a love of IT? Do you want to work for a great, local and well established company?

    The Role:

    To provide 1st Line support within the IT team
    Maintain and operate the IT Helpdesk Systems
    Troubleshoot user's issues with internal systems
    Capacity planning activities to enhance the performance of the network resources
    Installing and testing network hardware and software, performs routine maintenance, and applies vendor updates to software
    Liaising with vendors, users, management, and IT staff
    Maintaining network support softwareThe successful candidate…

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    Location
    Egham, Surrey
    Posted
    15/04/2016 (15:29) 
    Company
    Job Type
    Permanent 
    Description

    Our client is a fast paced global corporate based in Egham looking to recruit a 1st Line Customer Support Analyst to work in the EMEA helpdesk team offering support by phone and remote control.

    Duties will include:

    • Answering calls promptly and logging accurately
    • Responding to helpdesk emails, escalating where necessary
    • Provide user support by providing on-line documents, intranet links and first hand advice
    • Gather information for initial and known problems
    • Maintain log of hardware and software problems
    • Provide high standard of customer service and adhere to service level agreements
    • Ad hoc and project duties as required

    Candidates…

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    Salary/Rate
    £110/day 
    Location
    Norwich
    Posted
    11/04/2016 (14:09) 
    Company
    Job Type
    Contract 
    Description

    1st Line IT Support/Helpdesk - Norfolk - Full Time - Contract - £110pd limited/ umbrella

    We currently have a fantastic opportunity for an experienced IT professional to provide 1st line support to a large number of users within the local authority.

    Your duties and responsibilities will include:
    - Dealing with all issues relating to apps including OneDrive, 365 outlook, etc
    - Dealing with a high volume of support calls due to a refresh of all IT equipment with HP machines with a mixture of Windows 8.1/Windows 7
    - Remote support to user's machines
    - User training for the new functions such as OneDrive, Office 365 etc
    - Help with…

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    Salary/Rate
    £18,000 - £20,000/annum benefits 
    Location
    Basingstoke
    Posted
    29/04/2016 (10:17) 
    Company
    Job Type
    Permanent 
    Description

    1st Line Support Engineer Required!

    1st Line Support / Service Desk / Helpdesk / Located in Basingstoke / January Start / Permanent / Windows XP/7 / MS Office / Active Directory / ITIL

    An exciting opportunity has arisen for an experienced IT 1st Line Support Engineer, to join a FTSE 100 company located in Basingstoke.

    You will be responsible for providing IT Service Desk Support, responding to issues via email, web and telephone. You must be familiar with using call logging systems and be able to identify and prioritise your work load, adhering to all SLA's agreed. You will resolve enquiries whenever possible and where needed escalate…

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    Salary/Rate
    £18,000 - £19,000/annum 
    Location
    Southampton
    Posted
    14/04/2016 (16:40) 
    Company
    Job Type
    Permanent 
    Description

    1st Line Support Engineer - Southampton, Hampshire - £19k

    1st Line Support Engineer required to join my client in Southampton, Hampshire. You will be making up a new team supporting a new product as a result of a recent client win. You will be responsible for all support queries into the business in relation to this project. This is an excellent opportunity for someone with 1st Line Support Skills to join this team and advance their career fairly quickly to 2nd or 3rd Line Support.

    You will be required to ensure all support calls / e-mails are logged within KPI's using the call management system. You will provide both software and hardware…

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    Salary/Rate
    £15,000 - £21,000/annum 
    Location
    Wooburn Green, Buckinghamshire
    Posted
    19/04/2016 (12:10) 
    Company
    Job Type
    Permanent 
    Description

    A forward thinking IT solutions Company are looking for a 1st line helpdesk engineer to join a well-established and friendly team of 18 engineers who are split between 1st line/helpdesk, 2nd line and 3rd line.
    The company provides outsourced IT services to small and medium sized business in and around the Bucks / Berks & West London area. Currently supporting over 450 businesses,they primarily specialise in Microsoft software and Dell hardware but also use a wide range of other proven hard/software.

    You will be joining a very staff focused company who will expect you to be working towards at least 1 Microsoft qualification at any time. All training…

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    Job Type
    Permanent 
    Applications
    More than 10
     

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