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Salary/Rate
£26000 - £30000/annum 
Location
West Midlands  
Posted
13/08/2015 (10:32) 
Agency
Job Type
Permanent 
Description

An opportunity for a 2nd Line Support Analyst has arisen to join a leading consumer services organisation based in the West Midlands area. This role is a brand new role where you will be joining a fast moving the IT Infrastructure team.

As the 2nd Line Support Analyst you will be responsible for supporting the company`s infrastructure and ensure the availability of hardware and software platforms to all service level agreements.  The 2nd Line Support Analyst will support the operation of the business and team through CRM package, handling issues as they are escalated.

 

2nd Line Support Analyst will need to have the following…

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Salary/Rate
£27000 - £32000/annum Benefit package 
Location
London  
Posted
12/08/2015 (09:37) 
Agency
Job Type
Permanent 
Description

2nd Line Support Engineer

Key words: Windows Server 2012, Exchange Server 2013, Windows 8, Office 2013, Office 365, Hyper-V, SonicWall, Cisco

2nd Line Support Engineer with excellent customer service sought by a fast paced growing MSP to join their support team. You will be providing client facing BAU support, you will be supporting the latest technologies - Windows Server 2012, Exchange Server 2013, Office 365 and Hyper-V. The 2nd Line Support Engineer will liaise closely with the support teams to ensure the highest levels of service.

The successful 2nd Line Support Engineer will have exposure to the following:
-Good knowledge of…

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Salary/Rate
£30000 - £32000/annum 
Location
London  
Posted
10/08/2015 (08:06) 
Agency
Job Type
Permanent 
Description

2nd Line Support Engineer

Citrix, XenApp, Exchange, Windows Server, DFS, Active Directory, Server Build, VDI.

My client are the UK's leading provider of Hosted Virtual Desktop's and have an immediate requirement for x2 2nd Line Support Engineers. As 2nd Line Support Engineer you will have a proven background in the support of core infrastructure technologies such as Windows Server, AD, Exchange, DFS and exposure to Citrix XenApp and XenDesktop would be of great benefit. The 2nd Line support Engineer will also need to be able to demonstrate a background in Server Builds and some project based work.

This is a great opportunity to join…

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Job Type
Permanent 
Applications
More than 10  
 
Job Title
Salary/Rate
£25000 - £28000/annum £25,000 - £28,000 per annum 
Location
South East  
Posted
03/08/2015 (09:49) 
Agency
Job Type
Permanent 
Description

Code Red Associates (CRA) is a leading supplier of Permanent & Contract ICT resource to a variety of Blue Chip, SME & expanding organisations throughout the UK. We are currently recruiting for a customer focussed 2nd Line Helpdesk Support Analyst with a well-established organisation in the South East that are committed to employee development. They are specifically looking for a personable individual, that is committed to customer satisfaction and with a can do', enthusiastic approach to their work. This consideration will take equal precedence with technical support skills when shortlisting.

The purpose of the role will be to provide…

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Job Type
Permanent 
Applications
More than 10  
 
Job Title
Salary/Rate
£18000 - £22000/annum 
Location
Glasgow  
Posted
10/08/2015 (16:27) 
Agency
Job Type
Permanent 
Description

Murray Recruitment are currently recruiting a IT Support Analyst, my client who are a UK Leading IT and Telecommunications Services provider are looking for an IT Support Analyst to join their existing support desk on the outskirts of Glasgow on a full time permanent basis.

A Support Analyst with good commercial experience and able to support a variety of Microsoft Technologies to customers and internal users is required for our growing technical team. The role, based in Glasgow, will be to provide 2nd line support both on the phone and face to face.

Key technical skills and role responsibilities include:

• MS Windows Server 2003 2008…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£35000 - £40000/annum 
Location
Posted
19/08/2015 (17:19) 
Agency
Job Type
Permanent 
Description

2nd Line Support Manager required for a large organisation for a team supporting multiple sites in Sheffield. You will have demonstrable knowledge of 2nd Line IT Support and of managing / supervising staff.

As the 2nd Line Support Manager, you will be responsible for the day to day provision of second line support services, which includes the management of the site dedicated computer rooms. The team you will be managing is responsible for providing a range of support and installation services to the organisation, and has a wide remit, including responsibility for IT operations and the management of the dedicated computer rooms.

You will…

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Job Title
Salary/Rate
£20000 - £25000/annum 
Location
Borehamwood, Hertfordshire  
Posted
24/08/2015 (16:39) 
Agency
Job Type
Permanent 
Description

Our Client, is a vibrant and established organisation with stunning offices based in Borehamwood, who are recruiting for an experienced 2nd Line Support Engineer.

The Role:

•Diagnosing and resolving a wide range of IT issues for clients both on site and remotely.
•Building, installing and configuring hardware and software solutions.
•To drive, own and deliver small to medium IT change projects.
Supporting Windows Server 2003/2008, Small Business Server 2003/2008, Microsoft Exchange 2007/2010/2013 & knowledge Windows XP / VISTA / Windows 7
•Maintain CRM System.

The Candidate:

•Experience working as an IT Support Engineer / 2nd Line

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Job Title
Salary/Rate
£22000 - £24000/annum 
Location
Swindon  
Posted
13/08/2015 (14:30) 
Agency
Job Type
Permanent 
Description

Support Engineer

£24,000

Wiltshire

Immediate

My client is looking for an IT Support Engineer to work on fantastic projects. The ideal Support Engineer will have experience in the following:

IT Support Engineer skills

Windows Server platforms (desirable)
High level customer services
Knowledge of working for a Managed Service Provider
SQL

Please send you CV ASAP!

Desktop / Support / 2nd Line / Second Line / VMware / Mac / IOS / Windows 7 / Windows 8 / Sophos Desktop / Support / 2nd Line / Second Line / VMware / Mac / IOS / Windows 7 / Windows 8 / Sophos Desktop / Support / 2nd Line / Second Line / VMware / Mac / IOS / Windows 7…

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Job Type
Permanent 
Applications
Less than 10  
 
Job Title
Location
Burnley  
Posted
12/08/2015 (13:23) 
Company
Job Type
Permanent 
Description

Job Title: 2nd Line Support

Location: Burnley

Type: Permanent

An opportunity to work for one of the UK's leading independent provider of managed communications services. They help organisations transform ICT into a strategic asset to support growth, enhance agility and efficiency, boost collaboration and deliver competitive advantage. There flexible, integrated communications services encompass IP and mobile telephony, converged networks, unified communications, contact centres and document solutions.

The successful candidate will be required to act in a service delivery role, providing 2nd Line technical support and remedial services…

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Job Type
Permanent 
Applications
More than 10  
 
Job Title
Salary/Rate
£19.00/hour 
Location
Haywards Heath  
Posted
11/08/2015 (08:52) 
Agency
Job Type
Contract 
Description

2nd Line IT Support - Contract - West Sussex - £19ph (limited/umbrella)

We have an exciting opportunity for an experienced IT professional to join a busy team within a local authority and provide technical support at a 2nd line level.

To be suitable, you will need the following skills/experience:
- Experience in troubleshooting and resolving incidents for a wide range of software applications
- Strong technical background
- Experience in a similar role
- ITIL knowledge
- Experience of working to SLAs
- Ideally, experience of working within the public sector

The rate for this role is £19ph (limited/umbrella)
The role is based in Haywards…

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Location
London  
Posted
03/08/2015 (15:20) 
Agency
Job Type
Permanent 
Description

2nd Line Support Engineer | Desktop Support Engineer | Up to £31,000 pro rota | Publishing | 5 Month Fixed Term

A fantastic opportunity has arisen at a large Publishing Organisation as they are looking for a Desktop Support Engineer to provide 2nd line support to their users within their London office.
 
This is an initial 5 month fixed term role based in North London and are looking to pay up to £31,000 pro rota + benefits and overtime.

Duties and Responsibilities of the Desktop Support Engineer;
 
The main responsibilities of the role is to provide 2nd line support which will include providing phone, email and face to face support

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Salary/Rate
£20000 - £25000/annum 
Location
Swindon  
Posted
06/08/2015 (16:16) 
Agency
Job Type
Permanent 
Description

2nd Line Support Engineer

Swindon

6 Months Fixed Term Contract

Require an experience 2nd Line Support Engineer to work with a number of large clients on the Technical Support Team which supports our largest customers.

The successful candidate will support our software and hardware throughout the UK. A professional attitude, first class communication skills and a talent for resolving technical problems is a must.

Key responsibilities

Delivery against agreed SLA's
Work closely with other departments to resolve issues to deliver excellent customer service
Single point of contact for users
Ensuring operational procedures are followed…

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Salary/Rate
£13 - £15/hour 
Location
Nottinghamshire  
Posted
07/08/2015 (17:11) 
Agency
Job Type
Contract 
Description

Our client is currently looking to recruit a 2nd Line Support Analyst to join their busy Team on a 3 month contract.

The successful candidate will have experience providing remote (service desk / Helpdesk / 1st/2nd Line) and desk side (2nd line) support to internal users diagnosing and resolving IT issues. You will have experience supporting Windows XP, Vista and 7 as well as exposure to Active Directory, Exchange, MS Office Applications and Desktop / Laptop Hardware.

It would also be advantageous to have exposure to BES / Blackberry, Networking and / or be Microsoft Certified (MCTS, MCP, MCDST, MCITP, MCSA) however this is not essential…

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Salary/Rate
£20000 - £25000/annum 
Location
Rochester  
Posted
06/08/2015 (19:01) 
Agency
Job Type
Permanent 
Description

We are currently looking for an experienced 2nd Line Support Executive to join a large IT company based in The Kent area. They are looking for an individual who is technically minded and who is looking to develop a successful career!

The successful candidate must have the following:

- At least 2 years experience in a similar role

- Knowladge around active directory administration

- A good understanding of virtualisation technologies

- Experience around Microsoft server operating systems

- Passionate about IT and personable

The role will involve:

- Pprovide onsite support and telephone support for technical issues

- Logging calls…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£33000 - £35000/annum 
Location
Derbyshire  
Posted
25/08/2015 (11:55) 
Agency
Job Type
Permanent 
Description

Unified Communicatons Support Engineer is required by a globally recognised IT Services client. The Support Engineer will be responsible for delivering 1st and 2nd line technical service to customers of “Unified Communications” technologies (typically Cisco telephony, voice messaging, presence, collaboration and contact centre solutions), in line with business standards and processes.

To be considered for the Support Engineer role you must be able to demonstrate the following skills and expertise:

Experience

* At least 2 years’ experience working with telephony/UC products in a technical capacity
* Professional interaction at…

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Job Type
Permanent 
Applications
Less than 10  
 
Salary/Rate
£21500/annum 
Location
Nottinghamshire  
Posted
21/08/2015 (17:42) 
Agency
Job Type
Permanent 
Description

Our client is currently looking to recruit a 2nd Line Support Engineer on a permanent basis. The successful candidate will be required to provide remote, deskside and field based support to end users. You will have experience providing remote and desk side (2nd line) support to internal users diagnosing and resolving IT issues. You will have experience supporting Windows 7, Active Directory, Exchange, MS Office Applications and Desktop / Laptop Hardware. It would also be advantageous to have exposure to BES / Blackberry, Networking and Citrix however this is not essential. In addition to this you will have excellent customer service, team…

More
Salary/Rate
£20000 - £25000/annum 
Location
Borehamwood, Hertfordshire  
Posted
14/08/2015 (16:21) 
Agency
Job Type
Permanent 
Description

Our Client, is a vibrant and established organisation with stunning offices based in Borehamwood, who are recruiting for an experienced 2nd Line Support Engineer.

The Role

Diagnosing and resolving a wide range of IT issues for clients both on site and remotely.
Building, installing and configuring hardware and software solutions.
To drive, own and deliver small to medium IT change projects.
Supporting Windows Server 2003/2008, Small Business Server 2003/2008, Microsoft Exchange 2007/2010/2013 & knowledge Windows XP / VISTA / Windows 7
Maintain CRM System.

The Candidate

Experience working as an IT Support Engineer / 2nd Line Support

More
Salary/Rate
£28000 - £32000/annum £28-32k 
Location
London  
Posted
07/08/2015 (17:24) 
Agency
Job Type
Permanent 
Description

A pioneering UK-based IT solutions provider requires a hard-working, motivated and customer-focused individual to join its IT team. For the right individual this role is an opportunity to work in a varied environment with exposure to a range of hardware and software solutions. If you are working in a 2nd line support capacity and want to progress into a 3rd line and/or field engineer position, then read on.

With clients at a number of locations in the UK and overseas, support is key to the business and so your communication and customer skills are crucial as well as your attention to detail and willingness to be flexible to meet the client…

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Salary/Rate
£30000/annum 
Location
Woking  
Posted
25/08/2015 (10:13) 
Agency
Job Type
Permanent 
Description

A position has come up for a 2nd Line Support Engineer to join an organisation based in Woking. This role will be responsible for the setup of all hardware and to provide second line technical support to internal employees, assisting them with PC, networking and hardware problems via phone, email or onsite visits.

The position involves:
Providing 1st and 2nd line technical support issues
Provide effective resolutions and great customer service
Making sure all SLA's are met
Work with 3rd line support when issues require escalation
To take ownership of user problems
Perform a technical diagnosis and fix the issue either remotely…

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Salary/Rate
£28000 - £32000/annum 
Location
Posted
18/08/2015 (10:08) 
Agency
Job Type
Permanent 
Description

2nd Line Support Engineer

Huntress is currently recruiting for an experienced Support Engineer to join our clients based in the Epsom area. The position will be working within the clients head office, providing a range of IT and Technical support to staff both internally and remotely.

Responsibilities Include

Logging, prioritisation and escalation of IT support issues and requests on a wide range of in house systems and Hardware
Resolution support issues and requests via telephone, remote support or visits
Configuration of Laptops, Desktops, Tablets and Phones
Monitor, Manage and Configure and Install Servers including virtual environment…

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Salary/Rate
£35000/annum Bonus and great Bens 
Location
Exeter  
Posted
18/08/2015 (11:45) 
Agency
Job Type
Permanent 
Description

Our client is looking 2nd Line IT / Web Support Engineer to join their Infrastructure Services team. This is a 2nd line, technical role focusing on providing the operations support and maintenance of a comprehensive Infrastructure estate on behalf of internal and external clients and contracts. Working as part of a team you will respond to incidents raised through automated system alerts and triggers and respond to issues with application services and hardware which are impacting or causing risk to service availability. You will also proactively support servers and applications to ensure all systems function as required along with regular…

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Salary/Rate
£90 - £100/day 
Location
Ealing, Greater London Also in 1 other location 
Posted
06/08/2015 (17:09) 
Agency
Job Type
Contract 
Description

Our client has an opportunity for a 2nd Line Support Analyst/Technician join their team on a 6 month contract.

Working with the industry leader in IT and telecommunications, you will primarily based in West London offering support and technical fixes to a number of managed corporate clients.

The ideal candidate will have a good mix of Software troubleshooting skills (Windows 7, Office 2013, Active Directory and Exchange etc) and Hardware fix/repair skills on tier 1 manufactures (HP, Lenovo etc).

In addition to your technical experience candidates need to have excellent communication skills, be smart and presentable and have a willingness…

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Salary/Rate
£27000 - £29000/annum 
Location
London, Surrey  
Posted
26/08/2015 (14:33) 
Agency
Job Type
Permanent 
Description


Job Title: 2nd Line Support Technician
Salary: Up to £29,000
Location: London SE1
Skills: Server 2008/2012, VMWare, Exchange, Cisco, IT Support, ITIL, Degree

Do you have solid experience of providing technical support within a helpdesk environment? Are you looking to work for a leading UK organisation that can offer fantastic growth and career potential?

The Helpdesk Technician Role:

Is working for an amazing organisation within the education sector, providing infrastructure support to their offices and getting involved in project work, whilst mentoring other members of the team.

The Helpdesk Technician will be responsible…

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Salary/Rate
£22000 - £24000/annum Benefits 
Location
Chester  
Posted
14/08/2015 (16:00) 
Agency
Job Type
Permanent 
Description


Shortlist Recruitment has an exciting opportunity for a 2nd Line Support, IT Helpdesk, IT Support Engineer to join a specialist software house in Chester.

The 2nd Line Support, IT Helpdesk, IT Support Engineer role will work on a small service desk, covering 1st line Support and change management. The IT Support Analyst will be supporting users remotely, over the phone and face to face so the work is varied and fast paced.

The successful 2nd Line Support, IT Helpdesk, IT Support Engineer for this role will ideally be in a 1st Line Support position with up to 2 years of Service Desk experience and a good all round technical appreciation of…

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Job Title
Salary/Rate
£24000 - £30000/annum 
Location
Surrey  
Posted
05/08/2015 (15:24) 
Agency
Job Type
Permanent 
Description

This is a fantastic opportunity for an IT professional to join an established organisation where you will be exposed to new technology, and be encouraged to see issues through.

We are seeking a 2nd Line Support Analyst for an ERP Software provider (SAGE specialist).

The ideal candidate should be Degree educated, have a baste knowledge in ERP/SAGE and also in SQL, proven solving. We are looking to fill the vacancy immediately

Please contact us for any further information

Apply now!!

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Job Type
Permanent 
Applications
Less than 10  
 

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