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Salary/Rate
£24000 - £26000/annum 
Location
London
Posted
19/01/2016 (18:57) 
Company
Job Type
Permanent 
Description

2nd Line Support | Up to £26,000 per annum

A fantastic opportunity to join a growing company as they are looking for a 2nd Line Support Engineer to join their team, to provide 2nd line support to their users across the London offices.

This is a permanent role based in Central London and they are looking to pay up to £26,000 per annum + benefits.

Duties and Responsibilities of the 2nd Line Support Engineer:

Providing 2nd Line Support to the user across multiple sites in London; this will be primarily face to face with occasional remote support.
You will be responsible for installing and testing new IT equipment, assist with all IT related…

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Job Title
Salary/Rate
£16000 - £20000/annum 
Location
Wakefield
Posted
28/01/2016 (11:49) 
Company
Job Type
Contract 
Description

TechMonkeys are a Wakefield based “Managed I.T. Service Provider”, who provide their customers with a single point of contact for all their I.T. problems.
TechMonkeys support over 300 end users, ranging from builders, car hire providers, and financial planners to telecomm providers.

TechMonkeys are looking for a 2nd Line I.T. Support engineer to join their fast growing team on an initial 12 month contract

KEY SKILLS:
Networking, Windows Server, Windows 7, MS Office, Active Directory, TCP/IP, Office365

The ideal candidate will be a confident, technical, and motivated communicator who is pro-active and understands the need for a high level of…

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Job Title
Salary/Rate
£180 - £230/annum NEG 
Location
Posted
11/02/2016 (19:02) 
Company
Job Type
Contract 
Description

Active Directory - Exchange - Office 365 - Simple Networking - Hardware - Printers - Second Line

Our client that is based near Brighton are looking for an experienced 2nd line support engineer to join their team on a 6 month basis with the chance of extending.

The main responsibilities of a Second Line Support Engineer are:

Providing desktop support for staff
Providing desk side support for the staff
Know up to date versions of Active Directory, exchange and office 365.
Willing to go the extra mile to solve technical issues
Escalate calls to third line engineers when appropriate
Investigate, diagnose and resolve issues relating to Desktop…

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Job Type
Contract 
Applications
Less than 10
 
Job Title
Salary/Rate
£30000 - £35000/annum + Benefits 
Location
City of London, Greater London
Posted
21/01/2016 (17:25) 
Company
Job Type
Permanent 
Description

German speaker would be an advantage but is not essential.

My client a Private Bank based in the City of London is looking for an experienced 2nd Line Support to join their busy team

Primary job function:
Support for users (on site, via call or remote)
• Troubleshooting and request managements for all IT technical issues
• Problem diagnosis and accurate capture of problems
• Responsible for all IT workplace related issues

Education / Training:
• Minimum of 2 years’ experience IT Support
• Academic qualifications may include BTEC HNC/HND or a degree in an IT related subject

Knowledge / Technical Skills:
• Proven experience with Windows…

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Job Title
Salary/Rate
£23000 - £26000/annum 
Location
Ashford
Posted
02/02/2016 (17:18) 
Company
Job Type
Permanent 
Description

My client is a dynamic company based in Ashford, Kent looking for an enthusiastic IT Support Engineer for a permanent opportunity to join our technical team. The chosen candidate will be a professional team-player with excellent communication skills technical background.

Reporting to the Manager, you will be responsible for the maintenance of their clients' networks and you will provide support remotely and on site. You will also be involved in the management, maintenance and exploitation of our company network in the UK. Your role will involve the: Maintenance, management and improvement of IT network including troubleshooting, installation…

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Job Type
Permanent 
Applications
Less than 10
 
Job Title
Location
Glasgow
Posted
21/01/2016 (16:32) 
Company
Job Type
Part Time 
Description

My Client are a charitable organisation based in Glasgow and are looking to recruit a number of fixed term, part time roles in their IT function focusing on 2nd line support.

Working in a part time or full time role you will be working with a worthwhile charity and helping them support users with any IT issues that may occur. This will require a good knowledge of IT Support and Infrastructure knowledge.

Looking for a short term contract or the chance to work in a flexible environment then this would be a great role for you. This would be a great chance for someone looking to get back into work, work part time hours or who may currently…

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Job Type
Part Time 
Applications
More than 10
 
Salary/Rate
£13 - £17/hour Benefits 
Location
City of London
Posted
26/01/2016 (18:02) 
Company
Job Type
Contract 
Description

1st Line Support, 2nd Line Support, Engineer, Microsoft Solutions, Exchange, SCCM

1/2nd line Support

My client, a Medical organisation, are looking for a 1st/2nd Line Support Engineer to join their team. This exciting role will be supporting users from around the UK and internationally providing Microsoft solutions.

It is essential that the successful 1st/2nd Line Support Engineer has experience in:

Microsoft Products - 2010, 2013
Outlook
SCCM
Lync
SharePoint would be advantageous
Service Manager would be advantageous

The successful engineer will be supporting desktop and remotely. They will be resolving issues via the phone or allocated…

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Salary/Rate
£10 - £12/hour 
Location
Norwich
Posted
20/01/2016 (17:49) 
Company
Job Type
Permanent 
Description

1st-2nd Line Support Engineer

Norwich

Immediate

3 month contract

£10 - £12 per hour

1st-2nd Line Support Engineer summary

1st-2nd Line Support Engineer to work within the public sector. This is a fantastic opportunity for a 1st-2nd Line Support Engineer to develop there technical skills and grow within an organisation.

1st-2nd Line Support Engineer MUST have the following experience:

Hardware experience
Good communication skills
Team player
Service desk/helpdesk experience
Active Directory user administration- new user setup, password resets etc.
Car driverPlease send your CV

Capita IT Resourcing welcome applications from all suitably…

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Salary/Rate
£24000 - £29000/annum Excellent Benefits Package  
Location
Bristol
Posted
08/02/2016 (17:09) 
Company
Job Type
Permanent 
Description

Role: 2nd Line Support Analyst
Location: Bristol
Salary: £24,000 - £29,000 + Benefits package

My worldwide client is looking for a 2nd line support analyst to join their team in their Bristol based office. Reporting to the Service Desk Supervisor you will be involved in the day to day support and maintenance of the IS network infrastructure.

This is an exciting opportunity for a strong 2nd line analyst to join a small, friendly team with a varied role as you provide technical support, assistance and expertise to all end users of those systems.
You will need to have experience working in the 2nd line in a networked business environment…

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Salary/Rate
£20000 - £25000/annum Bonus, Overtime 
Location
Salisbury
Posted
10/02/2016 (09:33) 
Company
Job Type
Permanent 
Description

A 1st/2nd Line Support Analyst is required to join an innovative market leader in the field of Finance and Investments to join an IT Support team responsible for delivering and maintaining a stable Desktop and Infrastructure, supporting and assisting the evolution of the existing platforms.

Role: 1st/2nd Line Support Analyst

As 1st/2nd Line Support Analyst you will be responsible for:

+ Troubleshooting desktop and system problems, diagnose and solve hardware/software Incidents/problems

+ Provide exceptional Service support to the business
+ Provide solution(s)/work around(s) to incidents and Problems
+ Contribute to polices, processes…

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Salary/Rate
£30000 - £35000/annum 
Location
London
Posted
02/02/2016 (17:50) 
Company
Job Type
Permanent 
Description

2nd Line Support Analyst required by this leading global Legal firm based in London.

My client are looking for a 2nd Line Support Analyst to join their team on a permanent basis to provide support throughout their UK office, along with select offices across Europe.

Key Responsibilities:

- Investigate, troubleshoot and resolve first and second level software, hardware and system user problems in a timely manner.

- Routinely perform various user, equipment and software tasks, for example: setting up, maintaining and troubleshooting desktop and mobile devices, such as iOS, Blackberry and Laptops.

- Participate in hardware and software rollouts…

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Job Type
Permanent 
Applications
More than 10
 
Salary/Rate
£22000 - £25000/annum 
Location
Peterborough
Posted
15/01/2016 (16:06) 
Company
Job Type
Permanent 
Description

Recruit Mint is working with an National IT Solutions company located in Peterborough that require a 2nd Line Support Engineer on a Permanent basis. This office based opportunity requires an experienced Support Technician with excellent communication skills to provide support to clients on technical issues.

The 2nd line support engineers primary objective will be to liaise with customers via phone and email usually being the second point of contact for all new support cases. Good customer ‘soft skills’ are highly valued to compliment technical ability.
New support team members will be introduced to fielding calls and creating “sparks” for distribution…

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Salary/Rate
£20000 - £29000/annum 
Location
Posted
08/02/2016 (17:42) 
Company
Job Type
Permanent 
Description

Reqiva are working with a Reading based technology company who are looking for a 2nd Line Support Engineer to join their team. You will have hands on responsibility of the whole IT Infrastructure including servers, desktops and applications.

You will report directly to the IT Manager and sit above 1st level IT support engineers. The role will be split between Reading and a Surrey based office.

Role and responsibilities:
*First line support for day to day technical queries
*Troubleshooting IT issues and requests over the phone, email and remote access
*Act as an escalation point for Windows server support
*Active Directory and Exchange…

More
Salary/Rate
£22000/annum 
Location
Maidstone
Posted
21/01/2016 (16:04) 
Company
Job Type
Permanent 
Description

Role: 2nd Line Support Analyst - SC cleared - 6 Month Fixed Term Contract
Location: Maidstone
Salary: £22,000

I have an immediate need for a 2nd Line Support Analyst with Security Clearance for a role with my client based in Maidstone.

The role will include the following duties:
- Provide second line support across the company for PC s, laptops, WIDs, printers, scanners and iPads.
- To manage and support User Access Systems and Remote Access Systems
- Anti-Virus
- Networking LAN / WAN
- To provide IT related training to different levels of staff
- To be flexible and adaptable
- Hardworking

If you feel that you tick the boxes…

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Salary/Rate
£25000 - £26000/annum 
Location
London
Posted
15/01/2016 (09:48) 
Company
Job Type
Permanent 
Description

Field Engineer | 2nd Line Support | Media Organisation | MAC OSX | Up to £26,000 per annum

A fantastic opportunity has arisen at a large global media company as they are looking for a Field Engineer to join the team, to provide 2nd line support to their users across the London offices.

This is a permanent role based in Central London and they are looking to pay up to £26,000 per annum + benefits.

Duties and Responsibilities of the Field Engineer:

Providing 2nd Line Support to the user across multiple sites in London; this will be primarily face to face with occasional remote support.
You will be responsible for installing and testing…

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Salary/Rate
£24000 - £28000/annum 
Location
Milton Keynes, Buckinghamshire
Posted
26/01/2016 (10:47) 
Company
Job Type
Permanent 
Description

As a 2nd line Service Desk Engineer your role is to proactively ensure that all clients have continual exceptional operational service and that all support is performed with minimal business impact on the customer within agreed service levels.

You will be providing technical support across many platforms for multiple clients using both remote support and onsite as required.

Main Responsibilities

Prioritising and managing a personal ticket queue for our client’s technical support issues, changes and requests.
Handling escalated calls from the 1st line team and escalating calls as necessary to the 3rd line team.
Resolve a wide variety of calls…

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Job Title
Salary/Rate
£10.58 - £13.62/hour 
Location
Leeds
Posted
11/02/2016 (11:14) 
Company
Job Type
Contract 
Description

A 2nd Line Support Analyst is required for 3 months (likely to be extended) based in Leeds.

Working for a global consultancy, this is an exciting opportunity for a 2nd line support analyst to become part of a dynamic, well-oiled team.

The 2nd Line Support Analyst will report to the UK IT Manager. This is a standard 37½ hr working week providing support across business hours 8:00am to 5:30pm Mon - Fri. However an element of flexibility will be required.

The 2nd line Support Analyst will be required to provide customer support and help on all IT related queries. The 2nd line Support Analyst will process first time fix calls for AD & telephone…

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Job Type
Contract 
Applications
Less than 10
 
Salary/Rate
£24000 - £27000/annum 
Location
Daventry
Posted
Just Added!
Company
Job Type
Permanent 
Description

2nd Line hardware and software support engineer wanted for a client in Daventry. Joining the small but busy IT team on a major ERP project. You will primarily provide 2nd line support on Windows Desktops with Windows 7, Citrix 2012 Server, Windows servers 2008/2012, Exchange 2010 and VMWare.

An intelligent and professional technical engineer that is able to work to tight deadlines whilst being a team player and working alone. Additional projects will involve consolidating network infrastructure across a number of other UK locations which consists of Cisco & Sonicwall firewalls.

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Salary/Rate
£22000 - £28000/annum 
Location
Dartford, Greater London
Posted
Just Added!
Company
Job Type
Permanent 
Description

2nd line Support Engineer
Dartford
£22k - £28k
VR/01681JR

Our client, a fast-growing IT managed service and hosted services provider, is seeking an addition to their support team. Based in Dartford, Kent you will be responsible for supporting customers of various sizes on varying technology.

Although primarily office-based you would be expected to travel to other local remote sites if required; so full access to a vehicle during your working day is essential.

In return you will receive a good salary with bonuses and incentives, plus a flexible, rewarding and pleasant working environment with exposure to varying technical opportunities including…

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Salary/Rate
£18000 - £25000/annum 
Location
Hull
Posted
15/01/2016 (17:42) 
Company
Job Type
Permanent 
Description

A large Financial Services business in Hull are looking to recruit a 2nd Line Support Analyst for a brand new role in their growing IT department. If you are looking for a challenging and rewarding position in a relaxed, professional environment then this could be the role for you!

We are ideally looking for someone to have:
• An advanced 1st line or 2nd line technical support role
• A demonstrable and genuine interest in IT.
• Administering and maintaining Microsoft software based environments.
• Working within TCP/IP LAN networks including fault diagnosis, and standard changes.
• Working with backup and Antivirus technologies
• Understanding…

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Salary/Rate
£30000 - £32000/annum 
Location
Swindon
Posted
10/02/2016 (11:44) 
Company
Job Type
Permanent 
Description

2nd Line Support Systems Engineer required for Global Distribution client based in Swindon. This is a permanent career opportunity for an experienced IT Comms and Technology Guru, who can evidence a robust understanding of ICT/Systems and Networks knowledge, able to diagnose and resolve all IT related requirements across the business. Salary offered £30,000 including excellent employee benefit scheme. Working primarily a Day Shift, there may be some out of hours support, Your main responsibilities will include server infrasturture, supporting Windpws platforms, SQL and DHCP administration, supporting hardware, P C's, Laptops, Printers…

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Job Type
Permanent 
Applications
Less than 10
 
Salary/Rate
£190 - £200/day Corporate Package 
Location
London
Posted
21/01/2016 (15:10) 
Company
Job Type
Contract 
Description

1ST & 2ND LINE SUPPORT ANALYST - LEGAL SECTOR - 4PM - 12PM

An exciting new opportunity for a 1st & 2nd Line Support Analyst has arisen from one of the UK's leading FTSE 500 legal firms located in the heart of the City. Working for a forward thinking organisation and an ever expanding organisation, this is a premier opportunity

They are currently looking for experienced 1st & 2nd Line Support analysts - presentable, bright and energetic with deep problem solving skills who can work on multiple projects and manage conflicting priorities within the IT domain.

THE ROLE

+ Answering, logging and fixing calls in call logging

+ Imaging and Configuring…

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Salary/Rate
£20000 - £25000/annum Generous Benefits 
Location
Birmingham
Posted
15/01/2016 (16:02) 
Company
Job Type
Permanent 
Description

Shortlist Recruitment have a great opportunity for a 2nd Line Support Engineer, Network Support Engineer, Telecoms Support Engineer to work within a well funded innovative technology led organisation at their head office in Birmingham.

As a 2nd Line Support Engineer, Network Support Engineer, Telecoms Support Engineer you'll be responsible for providing support for all fixed voice and network services supplied to my client's customers.

Experience required for the 2nd Line Support Engineer, Network Support Engineer, Telecoms Support Engineer role:

Voice Service Support including:
- Hosted Telephony
- SIP
- TDM Voice
- IP PBX

Network Support

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Salary/Rate
£22449 - £24567/annum benefits  
Location
Lewes
Posted
10/02/2016 (11:33) 
Company
Job Type
Permanent 
Description

1st/2nd Line Support Technician - Lewes - £22,000 - £24,500pa + benefits

Our Client, based in Lewes, is currently looking to recruit two 1st/2nd Line Support Technicians to join their expanding team to provide 1st and 2nd line support remotely and deskside to ensure the IT systems are fit for purpose through maintaining operational capability and developing new and improved capability.

The successful candidate will be experienced in 1st line support and will demonstrate and eagerness to learn, develop and progress their current knowledge and experience. As you would be speaking with internal users, excellent communication and customer service…

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Job Type
Permanent 
Applications
Less than 10
 
Salary/Rate
£16 - £20/hour 
Location
Malmesbury
Posted
21/01/2016 (16:53) 
Company
Job Type
Contract 
Description

Service Desk Analyst - 1st/2nd Line Support Engineer

Service Desk Analyst to join a leading technology business in Malmesbury on a 6 month contract. This is an excellent opportunity to join a pioneering and fasting growing technology leader.

You will be responsible for 1st and 2nd line technical support in a traditional service desk environment. A strong work ethic and excellent customer service is a must for this role.

This is an urgent requirement so do not delay sending over your CV.

Key responsibilities for 1st/2nd Line Support Engineer include:

Tasks:

1st and 2nd line support/troubleshooting of IT related incidents
Troubleshoot basic…

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