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Helpdesk / 2nd Line Support (£28k - £33k)
Are you an experienced 2nd Line Support / Helpdesk Analyst looking for a new exciting opportunity? Working for a highly successful IT Solutions company this brand new position offer’s a friendly working environment, competitive salary + fantastic company benefits, based in Abingdon.
Your responsibilities as the Helpdesk – 2nd Line Support:
To provide 2nd Line support and Customer Service on customer supported computer applications
and platforms. Troubleshoot problems and advise on the appropriate action.
• To receive, log, prioritise, allocate and resolve Service Desk/Remote Managed Service alerts…
£25000 - £29000/annum
A great opportunity for a 2 nd line IT Support Engineer (MS Server 2008, 2012 / Win 7/8/10, AD, DHCP etc) to provide support to schools as part of a Managed Service with one of the UK's Top IT Employers.
RM Education is the leading provider of IT software & services to the Education sector and employs over 1500 staff. Working within RM's Managed Services team in Newham, the Support Engineer will be part of a core team delivering a comprehensive IT Managed Service against SLAs to London schools.
In this role the Support Engineer will be based at a secondary school as the sole IT Engineer…
£21500 - £37000/annum
Are you looking for a first-class online IT training course? Are you technically minded and have a passion for technology? If so, you are ideally suited to train for an exciting career in IT Support . Become an IT professional with the IT Support Specialist training package and have the latest technology at your fingertips.
Average Annual Salaries for fully trained IT Support careers:
1st Line Support - £21 500
2 nd Line Support - £26 000
IT Support Specialist - £35 500
3rd Line Support - £37 000
Whether you are new to IT or in the early to mid-level stage of your IT career, this carefully tailored…
Junior candidates wishing to apply for this position should have a good solid background working in 1st/ 2 nd Line Support position where they have been supporting ; General Microsoft Technologies, TCP/IP. DNS, DHCP, Group Policy and who is hungry to touch Cisco Routers and Switches. Our client is looking for enthusiastic candidates, with a passion for working with technology and to learn. This position would suit an experienced…
Position: Team Leader
Reports To: Assistant Call Centre Manager
Location: Milton Keynes
Basic Purpose and Scope:
Responsible for delivering on service and call quality targets and the delivery of a first class customer Service centre, your role will be to develop a strong team culture where patients and employees are at the heart of what we do. We understand that the best way of achieving goals is by engaging, supporting and developing our employees.
If people are your passion, if you are a clear and concise communicator who is extremely organised and process driven, then this is the role for you.
Role: 2nd Line Support Engineer, permanent.
Are you looking for a fantastic opportunity?
Do you have a passion for technology?
Have you got what it takes?
If so: I have a fantastic opportunity that has arisen with my Client based in Kent, who are seeking a 2nd Line Support Engineer with a minimum of two years` experience within a 2nd line IT support role. Permanently based in the office, you will join the team responsible for the support and upkeep of up the clientele. You will support and handle escalated support queries from 1st line and you will be involved in project work.
Skills and Experience…
We are seeking two Junior Systems Engineers to work in our Matlock/Derby offices. Working as part of the Engineering and Technologies Solutions business (ETS), you will be required to support the delivery of our Rail software projects.
We are looking for candidates with general software programming knowledge and an interest in tradition engineering solutions
What you'll be doing
Duties and responsibilities will include;
60-70% of the role will be programming, using C# and Microsoft development stack
Contribute to software development projects within the Balfour Beatty Rail signalling and software team, by undertaking analysis…
2nd Line Support - Microsoft Products - Servers - Office 356 - Multisite
My client based in East London are on the market for a 2nd Line Support engineer on a permanent basis to work for a number of their clients across London.
You will need to have experience of working on multiple sites as a 2nd line Support engineer and have proven knowledge of supporting technical products such as the main Microsoft Products, Office 365, Networks and server knowledge.
If you are interested in the position, please send me your CV ASAP
Murray Recruitment are currently recruiting an IT Support Analyst for a UK Leading IT and Telecommunications Services provider. Due to recent contract wins they have seen a substantial growth in business and are looking for someone to join their existing support desk on the outskirts of Glasgow on a full time permanent basis.
A Support Analyst with good commercial experience and able to support a variety of Microsoft Technologies to customers and internal users is required for our growing technical team. The role, based in Glasgow, will be to provide 2nd line support both on the phone and face to face.
Key technical skills and role responsibilities…
This role will suit a candidate with experience of 2nd LIne support who is looking to progress into a 3rd Line support engineering role
The purpose of the role is to deliver excellent customer service in providing second line support to the company’s IT and Telecoms systems and users. To provide support and development for main business applications.
• Behaving as an ambassador of the IT Department at all times.
• Be the Second line technical point of contact for all IT support issues.
• Taking First and Second line service desk calls when needed.
• Monitor systems and provide proactive support.
• Carry out regular maintenance…
2nd Line Support Engineer
£24,000 - £35,000 per annum
Our client is a Microsoft Gold partner looking for 2nd Line support engineer. This is a client facing role that offers excellent opportunities for career development you will already have or be willing to achieve the MCSE or MCITP in your first year in the business.
Examples of the currently technology is,
Windows Server 2012
Exchange Server 2013
For further information on this role please apply.
Huntress Group does not discriminate on the grounds of 'protected characteristics' as defined…
basic + bonus + pension + healthcare+ flexi bens + holiday
Are you a 2nd Line Support Engineer providing support via email, phone and remote tools? If so then look no further as this is the role for you. My client is a market leading managed services / IT services company, growing rapidly with over 180 staff nationwide. If you have a passion for IT and an understanding in any of the following then we need to talk now:
• Windows XP/7 and Office 2007
• VMware vSphere/vCenter 5.1 (ESX & ESXi)
• Windows Server 2003/2008 R2 | Active Directory
• Exchange 2007
• Citrix XenApp – Basic Administration
• Strong and demonstrable troubleshooting skills…
1st & 2nd Line Support Analyst
A global company are looking for a 1st & 2nd Line Support Analyst to join the Global Information Systems team.
The successful 1st & 2nd Line Support Analyst will be responsible for providing technical /user support for IT applications; infrastructure and technology solutions throughout the region.
As a 1st & 2nd Line Support Analyst your role will include the building of hardware, configuration of software and physical installation of systems, maintain a high degree of customer satisfaction and ensuring the achievement of agreed upon SLA's.
The successful 1st & 2nd Line Support Analyst will ideally…
IT Support Analyst - 2nd Line Support £30k to £35k base + bens
Microsoft Windows desktop applications support
Our client develops solutions to keep vulnerable internet users safe online and their software products are currently helping keep c. 1 million individuals safe whilst online. Due to expansion, they are in need of an experienced 2nd Line Wintel Support Analysts to work out of their Bournemouth facility.
This role sits within a modest sized IT team supporting a medium user base within a 1st line / 2nd line capacity on core Wintel applications such as Windows 7 - 10 , Microsoft Server 2008 / 2012, MS SQL Server 2008 / 2012…
2nd Line support engineer - Cambridge £11K plus benefits PART TIME Monday to Friday
We are urgently looking for an experienced 2nd line support engineer. you will be required to respond to 1st and 2nd line hardware & software support issues, escalating where required:
* Incident management.
* Basic web application support.
* Printer support (installation of printer drives, troubleshooting, replacement of consumables.)
* Diagnosing basic server access issues.
* Administering users in Office 365 and Active directory.
* Machine imaging and software installation using Casper Suite.
* Machine deployment.
* Keep Web Help Desk application…
2nd Line Support Analyst - Office 2010, iOS, Windows, Retail Systems - Fareham, commutable from Southampton, Eastleigh, Portsmouth, Bournemouth, Andover.
Our client is currently looking for a 2nd Line Support Analyst for an initial 3 month contract.
Answer and respond to support incidents via phone and email
Diagnose & troubleshoot both hardware and software based issues
Respond and escalate support tickets through the relevant teams.
Installation and configuration of hardware and software
Proactive monitoring of retail systems and servers.
Daily systems checks and administrative operational processes.
Technical Support Engineer (Nights) Cornwall £28,000-32,000k + Benefits Permanent
Are you used to working in a busy Customer Facing Operations Centre? Do you have experience of working direct with customers? Have you been successful in fixing issues first time?
Our client is a leading independent provider of communications services. The Technical Support Engineer will deliver high quality support to customers. To provide 2nd line technical support and customer service for all DVB technical service issues as well as the BGAN PoP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network…
Healthcare, pension (3%), flexi-benefits, On-Call, Overtime, 31 Days holiday, Training, courses & certifications paid for.
You will be required to work the following shifts during the month:
• 6AM – 2:30PM (For a week)
• 8:45AM – 5:30PM (For a week)
• 1:15PM – 10PM (For a week)
• One in every 8 weeks you will be on call for a week (Extra money for being on call) & (Extra money when you are called out)
Are you a 2nd Line Support Engineer providing support via email, phone and remote tools? If so then look no further as this is the role for you. My client is a market leading managed services / IT services company, growing…
2nd Line Support Engineer (Linux): A talented hands-on customer orientated 2nd Line Support Engineer with strong business level Linux knowledge is required to join the Managed Service team supporting and driving forward infrastructure in the cloud on Amazon Web Services and custom applications developed on the (url removed) platform.
Reporting to the Technical Support Team Manager, this brand new role would suit a 2nd Line Linux Support Engineer passionate about new technologies and working at the cutting edge of the ICT industry to provide innovative new services to clients.
The company is a fun and dynamic, fast growing tech and Software…
2nd Line Support Engineer - Permanent - Chessington - £28,000pa
Huntress Group are currently recruiting for a IT Systems Support Analyst for a well established company spread nationwide. This role is a hands on role and the successful candidate would be responsible for supporting the companies' key revenue generating systems. A typical candidate would have some general experience in supporting desktop and server applications such as Outlook, Office and Active Directory.
Supporting key revenue generating systems
Ensure that appropriate levels of IT technical support are provided
Provide support for key business systems…
2nd Line Support Engineer – Crawley
Permanent role paying up to £27,000 per annum
My client is an established Managed Service Provider of Business Technology Solutions and Support.
The successful candidate will have a good level of experience of support orientated experience within a similar MSP environments where they will have owned issues from creation to completion, ensuring ticket resolution within agreed SLA’s, while working to company KPI’s to ensure quality standards are kept at all times.
Key Technical Capabilities:
•Experience with Windows server, desktop, applications (SQL/Exchange 2003/2007/2010/2013)
•Experience with Active…
Shortlist Recruitment have an exciting opportunity for an experienced 1st line/ 2nd line Support Engineer to join a well-established software house in Liverpool.
We are currently looking for an experienced 1st line/ 2nd line Support Engineer who has helpdesk experience within either an IT support provider or a large software house.
Required Skills for the 1st line/ 2nd line Support Engineer
1st or 2nd line support experience.
Self-driven and innovative individual.
Web and PC based application knowledge
Previous experience in a similar PC Installation, support environment.
Excellent troubleshooting and fault finding…
Optima Recruitment are currently recruiting for a 2nd Line Support Analyst to join a leading household brand based in Nottingham. This will be a full time, permanent role and will offer both a competitive salary along with a great benefits package!
As a Second Line Analyst, you will have responsibility to identify ways to improve IT service over time. This is achieved by through proactive monitoring as well as reactive resolution of existing problems raised through Service Desk.
The ideal candidate will be capable of understanding and analysing complex often conflicting information, determining a course of action and securing commitment…
1st / 2nd Line Support Engineer / Technical Support Engineer - Windows Server - XP - 7 - MS Office - Grantham - £20,000 - £23,000 Per Annum + Benefits
1st / 2nd Line Support Engineer / Technical Support Engineer urgently required. My client, a well-established and still expanding organisation with offices in Grantham has an extremely urgent requirement for an experienced 1st / 2nd Line Support Engineer / Technical Support Engineer to join their highly experienced team.
This opportunity has become available due to high demand and the ideal candidate will therefore need to hit the ground running and will be responsible for the technical support…
2nd Line IT Support Technician to work across 4 sites required for a creative agency. You will be responsible for the management and co-ordination of 3 1st Line Support Technician’s. This will be a varied and challenging role and extensive travel will be involved with your own transport essential. You will have experience of managing a small team as well as having a very hands on approach and have a thorough technical knowledge as outlined below.
Key Responsibilities will include the following:
• To coordinate and delegate the 1st Line Support team
• Purchasing and budget management
• To install hardware/software and complete all activities…
2nd Line Support Specialist * Managing 1st Line *
Egham based with regular travel to London Office & Customer Sites
Salary: £32,000 - £38,000 plus Bonus & Benefits
Essential: Full Driving Licence & Car Owner
Are you a highly motivated IT Support Specialist looking for a varied role where your strong technical support and good communication skills will offer future career progression & development opportunities?
In this 2nd Line Support role for this successful organisation who provide transformation services to other businesses, you will provide in-depth 2nd Line support to circa 300 internal Users whilst managing & co-ordinate the 1st Line…
2nd Line Technician - Service Desk
This post has responsibility for the registration (where applicable), resolution or escalation of incidents reported to the Service Desk (business & IT related) requiring 2nd line intervention and the execution of IBM AS400 , HP Blade, HP 3-PAR and general IT Infrastructure operations as necessary to maintain business as usual activities.
Through training, education and documentation drive transfer of 2nd line tasks to front line and FTF (First Time Fix) provisioning.
Coach and mentor peers and colleagues within the Service Desk and other IT functional areas.
Contribute to development of best practice…
Service Desk Engineer 1st Line Support Windows Exchange Active Directory Customer Service
Service Desk Engineer
My fantastic client in Reading are currently looking for a solid Service Desk Engineer to come on board for a 6 month contract. The role will be offering both 1st/2nd Line Support to approx. 20,000 users. This will include telephone support, remote support and the occasional desktop support.
The role will be focused on supporting Windows, Office, Active Directory and exchange. Any experience in Citrix would be desirable.
The candidate needs to have a minimum of 2 years 1st/2nd Line experience with excellent initiative and the ability…
2nd Line Support Engineer is required to join a growing and progressive IT outsourcing company from their head office on the outskirts of Bournemouth.
The role of 2nd Line Support Engineer will involve dealing with a number of complex and constantly different IT issues from my clients customer base. The vast majority of the issues will be based around the Microsoft infrastructure and could range from desktop support queries, server issues, Exchange, Active Directory along with other queries that may involve networking, Wi-Fi, virtualisation (mainly VMware but could involve some Hyper-V) through to VoIP systems and networked security cameras…
2nd Line Support Engineer, Coventry
Job Type: Permanent
Benefits: Pension, Free Parking, 25 Days Holiday
Start Date: ASAP
We have an exciting opportunity for a highly motivated and talented 2nd Line Support Engineer to join a rapidly expanding IT team. You will take responsibility for administering a number of Windows and Linux based systems. The role will be varied and include both project work and general support.
*Microsoft Windows Server 2008 R2
*Knowledge of Linux command line administration
*Windows 7 desktop support
*Backup and AV management…