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Salary/Rate
£24000 - £26000/annum 
Location
London
Posted
19/01/2016 (18:57) 
Agency
Job Type
Permanent 
Description

2nd Line Support | Up to £26,000 per annum

A fantastic opportunity to join a growing company as they are looking for a 2nd Line Support Engineer to join their team, to provide 2nd line support to their users across the London offices.

This is a permanent role based in Central London and they are looking to pay up to £26,000 per annum + benefits.

Duties and Responsibilities of the 2nd Line Support Engineer:

Providing 2nd Line Support to the user across multiple sites in London; this will be primarily face to face with occasional remote support.
You will be responsible for installing and testing new IT equipment, assist with all IT related…

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Job Title
Salary/Rate
£22000 - £28000/annum pension, bonus, BUPA 
Location
Bristol
Posted
14/01/2016 (12:16) 
Agency
Job Type
Permanent 
Description

Outsource UK Ltd are actively seeking to recruit a 2nd Line Support Engineer / Application Support Engineer for a permanent role on behalf of a client.

The Client:

My client are market leaders in their sector, growing rapidly and urgently looking for a 2nd Line Support Engineers / Application Support Engineers due to expansion.

The Job:

The primary role of the 2nd Line Support Engineer / Application Support Engineer is to provide high quality technical support for my client's product range under SLA agreements with their customer base. The Role:

Incident management - responsible for the receipt, diagnosis and subsequent fixing of faults…

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Job Type
Permanent 
Applications
More than 10
 
Job Title
Salary/Rate
£16000 - £20000/annum 
Location
Wakefield
Posted
28/01/2016 (11:49) 
Agency
Job Type
Contract 
Description

TechMonkeys are a Wakefield based “Managed I.T. Service Provider”, who provide their customers with a single point of contact for all their I.T. problems.
TechMonkeys support over 300 end users, ranging from builders, car hire providers, and financial planners to telecomm providers.

TechMonkeys are looking for a 2nd Line I.T. Support engineer to join their fast growing team on an initial 12 month contract

KEY SKILLS:
Networking, Windows Server, Windows 7, MS Office, Active Directory, TCP/IP, Office365

The ideal candidate will be a confident, technical, and motivated communicator who is pro-active and understands the need for a high level of…

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Job Title
Salary/Rate
£100 - £150/day NEG 
Location
Reading
Posted
04/02/2016 (08:43) 
Agency
Job Type
Contract 
Description

2nd Line - Windows - Active Directory - Exchange - Office

One of Premiers key clients are looking to bring on a 1st/2nd Line Engineer for a period of 6 Months intially. You will be brought on to help with the current work load on the service desk and also small project work.

Skills
-1st/2nd Line Support
-Server experience
-Hardware
-Lan/Wan knowledge
-Project Work

My client are looking to do interviews ideally tomorrow and Monday, with a start date to shortly follow.

Premier are acting as an employment agency

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Job Title
Salary/Rate
£30000 - £35000/annum + Benefits 
Location
City of London, Greater London
Posted
21/01/2016 (17:25) 
Agency
Job Type
Permanent 
Description

German speaker would be an advantage but is not essential.

My client a Private Bank based in the City of London is looking for an experienced 2nd Line Support to join their busy team

Primary job function:
Support for users (on site, via call or remote)
• Troubleshooting and request managements for all IT technical issues
• Problem diagnosis and accurate capture of problems
• Responsible for all IT workplace related issues

Education / Training:
• Minimum of 2 years’ experience IT Support
• Academic qualifications may include BTEC HNC/HND or a degree in an IT related subject

Knowledge / Technical Skills:
• Proven experience with Windows…

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Job Title
Salary/Rate
£23000 - £26000/annum 
Location
Ashford
Posted
02/02/2016 (17:18) 
Agency
Job Type
Permanent 
Description

My client is a dynamic company based in Ashford, Kent looking for an enthusiastic IT Support Engineer for a permanent opportunity to join our technical team. The chosen candidate will be a professional team-player with excellent communication skills technical background.

Reporting to the Manager, you will be responsible for the maintenance of their clients' networks and you will provide support remotely and on site. You will also be involved in the management, maintenance and exploitation of our company network in the UK. Your role will involve the: Maintenance, management and improvement of IT network including troubleshooting, installation…

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Job Type
Permanent 
Applications
Less than 10
 
Job Title
Location
Glasgow
Posted
21/01/2016 (16:32) 
Agency
Job Type
Part Time 
Description

My Client are a charitable organisation based in Glasgow and are looking to recruit a number of fixed term, part time roles in their IT function focusing on 2nd line support.

Working in a part time or full time role you will be working with a worthwhile charity and helping them support users with any IT issues that may occur. This will require a good knowledge of IT Support and Infrastructure knowledge.

Looking for a short term contract or the chance to work in a flexible environment then this would be a great role for you. This would be a great chance for someone looking to get back into work, work part time hours or who may currently…

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Job Type
Part Time 
Applications
More than 10
 
Salary/Rate
£13 - £17/hour Benefits 
Location
City of London
Posted
26/01/2016 (18:02) 
Agency
Job Type
Contract 
Description

1st Line Support, 2nd Line Support, Engineer, Microsoft Solutions, Exchange, SCCM

1/2nd line Support

My client, a Medical organisation, are looking for a 1st/2nd Line Support Engineer to join their team. This exciting role will be supporting users from around the UK and internationally providing Microsoft solutions.

It is essential that the successful 1st/2nd Line Support Engineer has experience in:

Microsoft Products - 2010, 2013
Outlook
SCCM
Lync
SharePoint would be advantageous
Service Manager would be advantageous

The successful engineer will be supporting desktop and remotely. They will be resolving issues via the phone or allocated…

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Salary/Rate
£10 - £12/hour 
Location
Norwich
Posted
20/01/2016 (17:49) 
Agency
Job Type
Permanent 
Description

1st-2nd Line Support Engineer

Norwich

Immediate

3 month contract

£10 - £12 per hour

1st-2nd Line Support Engineer summary

1st-2nd Line Support Engineer to work within the public sector. This is a fantastic opportunity for a 1st-2nd Line Support Engineer to develop there technical skills and grow within an organisation.

1st-2nd Line Support Engineer MUST have the following experience:

Hardware experience
Good communication skills
Team player
Service desk/helpdesk experience
Active Directory user administration- new user setup, password resets etc.
Car driverPlease send your CV

Capita IT Resourcing welcome applications from all suitably…

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Salary/Rate
£22000 - £30000/annum Company car+fuel card+Childcare vouc 
Location
Worcestershire
Posted
11/01/2016 (10:16) 
Agency
Job Type
Permanent 
Description

Im currently working on an exciting oppirtunity to join one of the Midland's fastest growing IT Services companies. expanding team.

About the Role:

This is an important role within my clients organisation that will suit a technology driven individual with a desire to succeed in all areas.

As a 2nd Line Support Engineer you will be involved in the full lifecycle of solution delivery. This will include pre-sales, site survey, delivery, documentation and support. The role will be both office and field-based, and will be required to travel mainly around the Midlands and surrounding areas, but it can also include any part of England and Wales…

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Salary/Rate
£27000 - £34000/annum Bonus 
Location
Salisbury
Posted
14/01/2016 (10:50) 
Agency
Job Type
Permanent 
Description

A Service Desk 2nd Line Support Analyst is required to join an innovative market leader in the field of Finance and Investments to join an IT Support team responsible for delivering and maintaining a stable Desktop and Infrastructure, supporting and assisting the evolution of the existing platforms.

Role: Service Desk 2nd Line Support Analyst
As Service Desk 2nd Line Support Analyst you will be responsible:

+ 2nd Line IT Support (Helpdesk and Deskside)
+ User administration within the following environments
+Citrix
+Active Directory
+ Exchange
+ Providing exceptional Service Support and Customer Service to the Business, via Deskside Support

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Salary/Rate
£30000 - £35000/annum benefits 
Location
Bournemouth
Posted
02/02/2016 (09:07) 
Agency
Job Type
Permanent 
Description



IT Support Analyst - 2nd Line Support £30k to £35k base + bens
Bournemouth
Microsoft Windows desktop applications support

Our client develops solutions to keep vulnerable internet users safe online and their software products are currently helping keep c. 1 million individuals safe whilst online. Due to expansion, they are in need of an experienced 2nd Line Wintel Support Analysts to work out of their Bournemouth facility.

This role sits within a modest sized IT team supporting a medium user base within a 1st line / 2nd line capacity on core Wintel applications such as Windows 7 - 10 , Microsoft Server 2008 / 2012, MS SQL Server 2008 / 2012…

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Salary/Rate
£30000 - £35000/annum 
Location
London
Posted
02/02/2016 (17:50) 
Agency
Job Type
Permanent 
Description

2nd Line Support Analyst required by this leading global Legal firm based in London.

My client are looking for a 2nd Line Support Analyst to join their team on a permanent basis to provide support throughout their UK office, along with select offices across Europe.

Key Responsibilities:

- Investigate, troubleshoot and resolve first and second level software, hardware and system user problems in a timely manner.

- Routinely perform various user, equipment and software tasks, for example: setting up, maintaining and troubleshooting desktop and mobile devices, such as iOS, Blackberry and Laptops.

- Participate in hardware and software rollouts…

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Job Type
Permanent 
Applications
More than 10
 
Salary/Rate
£22000 - £26000/annum bonus, benefits 
Location
Redhill
Posted
11/01/2016 (16:56) 
Agency
Job Type
Permanent 
Description

Service Support Advisor (2nd Line) - Redhill - £22,000-26,000k + Benefits - Permanent
Are you used to working in a busy Customer Facing Operations Centre? Do you have experience of working direct with customers? Have you been successful in fixing issues first time?

Our client is a leading independent provider of communications services. The Service Support Advisor will deliver high quality support to customers. To provide 2nd line technical support and customer service for all technical service issues assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related…

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Job Type
Permanent 
Applications
Less than 10
 
Salary/Rate
£22000 - £25000/annum 
Location
Peterborough
Posted
15/01/2016 (16:06) 
Agency
Job Type
Permanent 
Description

Recruit Mint is working with an National IT Solutions company located in Peterborough that require a 2nd Line Support Engineer on a Permanent basis. This office based opportunity requires an experienced Support Technician with excellent communication skills to provide support to clients on technical issues.

The 2nd line support engineers primary objective will be to liaise with customers via phone and email usually being the second point of contact for all new support cases. Good customer ‘soft skills’ are highly valued to compliment technical ability.
New support team members will be introduced to fielding calls and creating “sparks” for distribution…

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Salary/Rate
£25000 - £29000/annum 
Location
Surrey
Posted
Just Added!
Agency
Job Type
Permanent 
Description

Reqiva are working with a Reading based technology company who are looking for a 2nd Line Support Engineer to join their team. You will have hands on responsibility of the whole IT Infrastructure including servers, desktops and applications.

You will report directly to the IT Manager and sit above 1st level IT support engineers. The role will be split between Reading and a Surrey based office.

Role and responsibilities:
*First line support for day to day technical queries
*Troubleshooting IT issues and requests over the phone, email and remote access
*Act as an escalation point for Windows server support
*Active Directory and Exchange administration…

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Salary/Rate
£22000/annum 
Location
Maidstone
Posted
21/01/2016 (16:04) 
Agency
Job Type
Permanent 
Description

Role: 2nd Line Support Analyst - SC cleared - 6 Month Fixed Term Contract
Location: Maidstone
Salary: £22,000

I have an immediate need for a 2nd Line Support Analyst with Security Clearance for a role with my client based in Maidstone.

The role will include the following duties:
- Provide second line support across the company for PC s, laptops, WIDs, printers, scanners and iPads.
- To manage and support User Access Systems and Remote Access Systems
- Anti-Virus
- Networking LAN / WAN
- To provide IT related training to different levels of staff
- To be flexible and adaptable
- Hardworking

If you feel that you tick the boxes…

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Salary/Rate
£25000 - £26000/annum 
Location
London
Posted
15/01/2016 (09:48) 
Agency
Job Type
Permanent 
Description

Field Engineer | 2nd Line Support | Media Organisation | MAC OSX | Up to £26,000 per annum

A fantastic opportunity has arisen at a large global media company as they are looking for a Field Engineer to join the team, to provide 2nd line support to their users across the London offices.

This is a permanent role based in Central London and they are looking to pay up to £26,000 per annum + benefits.

Duties and Responsibilities of the Field Engineer:

Providing 2nd Line Support to the user across multiple sites in London; this will be primarily face to face with occasional remote support.
You will be responsible for installing and testing…

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Salary/Rate
£190 - £200/day Corporate Package 
Location
Posted
Just Added!
Agency
Job Type
Contract 
Description

1ST & 2ND LINE SUPPORT ANALYST - LEGAL SECTOR

An exciting new opportunity for a 1st & 2nd Line Support Analyst has arisen from one of the UK's leading FTSE 500 legal firms located in the heart of the City. Working for a forward thinking organisation and an ever expanding organisation, this is a premier opportunity

They are currently looking for experienced 1st & 2nd Line Support analysts - presentable, bright and energetic with deep problem solving skills who can work on multiple projects and manage conflicting priorities within the IT domain.

THE ROLE

+ Answering, logging and fixing calls in call logging

+ Imaging and Configuring of Laptops…

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Salary/Rate
£24000 - £28000/annum 
Location
Milton Keynes, Buckinghamshire
Posted
26/01/2016 (10:47) 
Agency
Job Type
Permanent 
Description

As a 2nd line Service Desk Engineer your role is to proactively ensure that all clients have continual exceptional operational service and that all support is performed with minimal business impact on the customer within agreed service levels.

You will be providing technical support across many platforms for multiple clients using both remote support and onsite as required.

Main Responsibilities

Prioritising and managing a personal ticket queue for our client’s technical support issues, changes and requests.
Handling escalated calls from the 1st line team and escalating calls as necessary to the 3rd line team.
Resolve a wide variety of calls…

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Salary/Rate
£18000 - £25000/annum 
Location
Hull
Posted
15/01/2016 (17:42) 
Agency
Job Type
Permanent 
Description

A large Financial Services business in Hull are looking to recruit a 2nd Line Support Analyst for a brand new role in their growing IT department. If you are looking for a challenging and rewarding position in a relaxed, professional environment then this could be the role for you!

We are ideally looking for someone to have:
• An advanced 1st line or 2nd line technical support role
• A demonstrable and genuine interest in IT.
• Administering and maintaining Microsoft software based environments.
• Working within TCP/IP LAN networks including fault diagnosis, and standard changes.
• Working with backup and Antivirus technologies
• Understanding…

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Salary/Rate
£20000 - £25000/annum Generous Benefits 
Location
Birmingham
Posted
15/01/2016 (16:02) 
Agency
Job Type
Permanent 
Description

Shortlist Recruitment have a great opportunity for a 2nd Line Support Engineer, Network Support Engineer, Telecoms Support Engineer to work within a well funded innovative technology led organisation at their head office in Birmingham.

As a 2nd Line Support Engineer, Network Support Engineer, Telecoms Support Engineer you'll be responsible for providing support for all fixed voice and network services supplied to my client's customers.

Experience required for the 2nd Line Support Engineer, Network Support Engineer, Telecoms Support Engineer role:

Voice Service Support including:
- Hosted Telephony
- SIP
- TDM Voice
- IP PBX

Network Support

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Salary/Rate
£20000 - £25000/annum Benefits 
Location
Coventry
Posted
14/01/2016 (15:18) 
Agency
Job Type
Permanent 
Description

Desktop Support Engineer / 2nd Line Support Engineer - FTSE100 - Active Directory - Windows OS - Hardware / Software Support - Coventry - £20,000 Per Annum - £25,000 Per Annum

Desktop Support Engineer / 2nd Line Support Engineer urgently required to work within a leading FTSE 100 organisation with offices in Coventry. We have an extremely urgent requirement for a seasoned Desktop Support Engineer / 2nd Line Support Engineer to join the existing IT Support team and provide 2nd line hardware and software support across the business unit.

This opportunity has become available due to high demand, the ideal Desktop Support Engineer / 2nd Line Support

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Salary/Rate
£16 - £20/hour 
Location
Malmesbury
Posted
21/01/2016 (16:53) 
Agency
Job Type
Contract 
Description

Service Desk Analyst - 1st/2nd Line Support Engineer

Service Desk Analyst to join a leading technology business in Malmesbury on a 6 month contract. This is an excellent opportunity to join a pioneering and fasting growing technology leader.

You will be responsible for 1st and 2nd line technical support in a traditional service desk environment. A strong work ethic and excellent customer service is a must for this role.

This is an urgent requirement so do not delay sending over your CV.

Key responsibilities for 1st/2nd Line Support Engineer include:

Tasks:

1st and 2nd line support/troubleshooting of IT related incidents
Troubleshoot basic…

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Salary/Rate
£100 - £125/day 
Location
Glasgow
Posted
10/01/2016 (13:35) 
Agency
Job Type
Contract 
Description

I am currently working with a client based in Glasgow who are looking for a 2nd Line Support Engineer who will be able to work a temporary 3 month contract.

The roles main task will be reporting to the Helpdesk Team Lead and will be responsible for providing 2nd line support to the Glasgow office.

Responsibilities:

To deal with 2nd line issues logged to the IT Helpdesk via telephone and email
Support raised tickets for issues that cannot be solved at 1st line
Help to resolve 1st line issues when less busy Essentials for the role are that you have a proven IT Service Desk experience providing 1st line support. Knowledge of MS Windows, Microsoft…

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