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Job Title
Salary/Rate
£10/hour 
Location
Birmingham, West Midlands
Posted
Just Added!
Agency
Job Type
Contract 
Description

Complaint Handlers

Our Client is a leading provider of technology and solutions for complex administration and payments. Their technology platforms and solutions are used by 70% of the FTSE 100, Government and other large corporates, particularly in banking, insurance and other financial services. Our client has 1,700 clients, make £90 billion worth of payments through their systems every year, hold records for 70 million shareholders, look after pension schemes for 20% of all pension scheme members in the UK, and provide services which touch 27 million consumers.

Reed Talent Solutions have worked in partnership with this client for over 10…

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Job Title
Salary/Rate
£17000 - £21000/annum + Excellent Benefits 
Location
West Malling
Posted
28/01/2016 (14:34) 
Agency
Job Type
Permanent 
Description

Complaints / Disputes Handler

Kings Hill

£17 - 21,000 per annum

Hours: Monday to Friday 8.00am - 4.00pm and 9.00am - 5.00pm

Permanent

Excellent benefits: Gym subsidy, healthcare cash back plan, travel insurance, pension, 22

days holiday

Our successful client, market leader within their industry with Investors in Gold accreditation, is currently recruiting for a Complaints / Disputes Handler, to join their Customer Care department.

The role involves investigating and resolving customer and 3rd party complaints and disputes, providing a superior customer experience and fair outcome.

Key Accountabilities…

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Job Type
Permanent 
Applications
More than 10
 
Job Title
Salary/Rate
£21000 - £23000/annum super package! 
Location
London
Posted
Just Added!
Agency
Job Type
Permanent 
Description

A superb and exciting opportunity has arisen for an experience Complaints Handler based in West London. The opening is for a vastly growing, global company, with a market leading package of £21,000-£23,000 alongside fast-tracked career opportunities. The organisation prides themselves in their culture offering excellent incentives as well as themed days, competitions and a lot of fun!

What the job entails:
* Speaking with customers & clients whilst advising the best solution to deal with their complaint.
* Drafting letters from scratch.
* Conduct high quality investigations to assure the appropriate decision is reached.

What we're looking…

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Job Title
Salary/Rate
£20000 - £25000/annum Free Parking plus more  
Location
Farnborough, Hampshire
Posted
18/01/2016 (12:49) 
Agency
Job Type
Permanent 
Description

This is an excellent Temporary to Permanent opportunity for an experienced customer services / account handler who ideally has also been involved in addressing complaints.

You will be taking ownership of customers queries / complaints , logging those queries and then taking all the necessary steps to ensure the query/ complaint is resolved resulting in a positive outcome for all parties concerned.

You will be working within this incredibly successful and growing business with every opportunity to develop and grow.

Thank you for your interest in this role; if you do not hear from us within 5 working days unfortunately your application…

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Job Type
Permanent 
Applications
More than 10
 
Job Title
Location
Accrington
Posted
Just Added!
Agency
Job Type
Permanent 
Description

Complaints Handler 

Express Gifts Limited is one of the largest direct mail order business in the UK. Whilst historically catalogue based, a growing tendency for customers to shop online means that around 50% of orders are placed via the Internet. 

Position: Complaints Handler 
Location: Clayton-le-Moors, Accrington, Lancashire 
Salary: £Competitive 

ROLE: 
The Complaints Handler will provide a consistently high level of service to the small percentage of customers who have the requirement to raise a complaint

RESPONSIBILITIES: 
- Investigate customer complaints in a timely manner and identify the root cause in order to prevent any reoccurrence…

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Job Title
Salary/Rate
£19000/annum Benefits 
Location
Birmingham
Posted
26/01/2016 (10:35) 
Agency
Job Type
Permanent 
Description

Capita Health and Wellbeing are looking for Complaints Coordinators who will report to the Complaints and Customer Services Manager. The position holder will be responsible for receiving, investigating and responding to complaints within contractual service levels. The position holder will be an integral part of the Business Assurance Team ensuring that claimants are provided with excellent customer service and demonstrating Capita's commitment to fair and ethical treatment for all claimants.

Responsibilities Include:

Ensuring that all complaints are logged accurately, acknowledged and a resolution provided in accordance with contractual service…

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Job Type
Permanent 
Applications
More than 10
 
Job Title
Salary/Rate
£18000 - £20000/annum 
Location
Redhill
Posted
04/02/2016 (11:06) 
Agency
Job Type
Permanent 
Description

My client currently have a new opportunity for a Complaints Advisor within their Customer Relations team within their Customer Services Department.

The Customer Relations Team is responsible for responding to all written customer complaints within regulatory timescales, liaising with customers, dealers and others areas of the business to ensure complaints are satisfactorily resolved.

My client is a leading consumer finance company that recognise hard work and that as they help you develop your career, you'll be doing the same for their business.

Job Purpose

Responsible for investigating complaints that have been received via correspondence…

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Job Type
Permanent 
Applications
Less than 10
 
Salary/Rate
£9.00 - £9.30/hour 
Location
Lewes
Posted
Just Added!
Agency
Job Type
Temporary 
Description



Urgent Role for a dedicated Complaints Handler

We are currently recruiting for a Complaint handler for a busy office in Lewes. The role is an ongoing temporary position starting as soon as possible. The office is accessible from the train station in Lewes and is just off the high street.

The role is quite involved and centres mainly around excellent customer service follow up and handling of complaints when they come through, this could be via phone or email. You should be well-spoken, diplomatic and like to see a problem through to resolution. It is also a very confidential environment and needs a responsible individual who will be reliable…

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Salary/Rate
£15000 - £19000/annum 
Location
Kings Lynn
Posted
10/02/2016 (16:39) 
Agency
Job Type
Permanent 
Description

Do you have exceptional customer service and complaints handling skills?

Would you like to earn a starting salary of £15,000 - £19,000 (negotiable), with excellent career progression and development?

Would you like a role that is varied and satisfying?

Are you able to deal with complaints from start to finish over the telephone and via written communication?

If you have answer YES to the above then this position could be exactly what you are looking for?

Our client is seeking motivated and effective Customer Complaints Handler with solid complaints handling experience to join their team within King's Lynn, this is a permanent role with…

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Salary/Rate
£0 - £20000/annum 
Location
Posted
02/02/2016 (09:51) 
Agency
Job Type
Permanent 
Description

CUSTOMER COMPLAINTS HANDLER

Salary: up to £20,000 per annum (depending on experience)

Location: Shirley, Solihull

37 hours per week Monday to Friday between the hours of 8.30am and 6pm.

Due to business growth within the company, we are seeking talented, customer focused individuals with strong attention to detail to work for a Finance company based in Solihull.

Skills required:
*Excellent Customer Service Skills
*A confident and professional telephone manner and ability to build rapport?
*Ability to deal with demanding customers in a professional manner?
*Able to work on your own initiative?
*Strong decision making skills?
*Enjoy working…

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Job Type
Permanent 
Applications
More than 10
 
Salary/Rate
£18000 - £20000/annum 
Location
Redhill
Posted
01/02/2016 (18:04) 
Agency
Job Type
Permanent 
Description

Office Angels Crawley are currently recruiting for a Customer Complaints Handler to join a Customer Relations team within a large, well known client in the Redhill area. Our client is a market leader within their field and are ready to offer a huge amount of progression for the perfect candidate.

Main responsibilities include:

* Escalating and investigating customer complaints
* Updating and responding to customers who have filed queries and complaints with sensitivity and tact
* Providing a high level of customer service at all times and ensuring that customers needs are always met
* Write and issue resolution letters explaining relevant…

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Job Type
Permanent 
Applications
More than 10
 
Salary/Rate
£21000 - £23000/annum benefits 
Location
Posted
08/02/2016 (16:40) 
Agency
Job Type
Permanent 
Description

We have a an opportunity for a experienced complaints and case handler with a background in financial services to join my client.

The role will require you to ensure all complaints are handled in accordance with company standards, TCF and FSA regulations.

Duties will include:
- Handle complaints from policy holders in a timely manner and adherence to all processes
- Regularly review cases and progress
- Prioritisation of workload
- Liaison with FOS
- Accurate data entry to complaints database ensuring accurate MI

Skills and experience required:
- Knowledge and understanding of rules relating to handling policyholders complaints

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Salary/Rate
£20000/annum 
Location
Potters Bar, Hertfordshire
Posted
08/02/2016 (16:47) 
Agency
Job Type
Permanent 
Description

Our Client, an established and well respected name in the financial sector are who are looking for an experienced PPI Claims Handler to join their friendly team!

The Role:

• Requesting appropriate information from customers and third parties
• Identifying and responding to the needs of customers and resolving queries by various mediums, including telephone
• Assessment of mis-sell claims
• Maintaining and applying a detailed and up-to-date knowledge of products and procedures
• Issuing of final decision letters
• Accurate record keeping of all data

The Candidate:

• Previous experience within a similar position
• Previous call handling experience…

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Salary/Rate
£145/day 
Location
Andover
Posted
26/01/2016 (11:00) 
Agency
Job Type
Contract 
Description

A top retail banking client in Andover has a number of complaint handling opportunities available, and Huntswood are assessing on 24th February, in Reading, for this opportunty.

These are contract-based roles starting throughout March and April.

Rate: £145 per day

Duration: Till the end of June 2016 with a view to extend

Working hours: Either 6am-2pm, 9am-5.30pm or 2pm-10pm, Monday to Friday, with an expectation to complete the production and quality targets that are set

Key Responsibilities:

Processing complaints
Verbal and written correspondence
Data entry, using internal systems and MS OfficeAbout us: Huntswood is a specialist resourcing…

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Salary/Rate
£21000 - £23000/annum super package! 
Location
London
Posted
04/02/2016 (10:38) 
Agency
Job Type
Permanent 
Description

Calling all Dutch Speakers!!! A superb and exciting opportunity has arisen for a Dutch speaking Customer Service Advisor based in West London. The opening is for a vastly growing company, with a market leading package of £21,000-£23,000 alongside fast-tracked career opportunities. The organisation prides themselves in their culture offering excellent incentives as well as themed days, competitions and a lot of fun!

What the job entails:
* Speaking with customers & clients whilst advising the best solution to deal with their complaint.
* Drafting letters from scratch.
* Conduct high quality investigations to assure the appropriate decision…

More
Salary/Rate
£28000/annum Super Package! 
Location
Posted
04/02/2016 (09:37) 
Agency
Job Type
Permanent 
Description

Calling all Dutch speakers! We're looking for someone with experience in Complaints Handling looking to take their next step into a Team Leader position. Paying £28,000 per annum, this is an opportunity to develop within a brand new team for a very reputable organisation!

What the job entails:
* Speaking with customers & clients whilst advising the best solution to deal with their complaint.
* Drafting letters from scratch.
* Conduct high quality investigations to assure the appropriate decision is reached.
* Monitor teams performance and efficiency.

What we're looking for:
* Fluent Dutch and English both spoken and written.
* A customer orientated…

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Job Title
Salary/Rate
£18000 - £20000/annum 
Location
Chatham, Kent
Posted
19/01/2016 (13:59) 
Agency
Job Type
Permanent 
Description

A new and exciting opportunity has become available with our prestigious client, based in Chatham, are seeking an experienced complaints handler to expand their team.

Job Purpose
The purpose of this role is to ensure that all complaints are handled in accordance with Internal Complaints Handling Policy and Procedures. Ensure complaints are managed in line with TCF and FCA regulation considerations ensuring complaints are managed fairly, accurately and clearly.

Responsibilities
• Ensure good customer service is provided to complainants and ensure they are aware of the of the Bank’s complaints procedures.
• Acknowledging, drafting and sending…

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Job Type
Permanent 
Applications
More than 10
 
Salary/Rate
£17500 - £20000/annum Bonus 
Location
West Malling
Posted
25/01/2016 (11:50) 
Agency
Job Type
Permanent 
Description

Our client, a national debt management firm has an exciting opportunity available as a Complaint Handler to join their busy team in Kings Hill, Kent.

As a Complaint Handler you will be providing excellent customer service support to internal and external customers - investigating and resolving customer complaints in a professional and timely manner.

Your key responsibilities will include;
-Ensuring all customers are treated fairly
-Manage cases from receipt to conclusion
-Ensure all complaints are resolved within FCA guidelines and timescales
-Formal correspondence
-Maintain all records and databases
-General administration duties…

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Job Type
Permanent 
Applications
More than 10
 
Salary/Rate
£9.33/hour 
Location
Lewes
Posted
21/01/2016 (12:03) 
Agency
Job Type
Temporary 
Description

What: Complaints Administrator

Where: Lewes

When: Jan 2016

How much: £9.33 per hour

An experienced complaints handler is required for a busy public sector organisation based in Lewes.

Responsibilities will include:

Dealing with escalated complaints in a timely manner
Answering emails, letters and dealing with enquiries via telephone.
Liaising with different departments and gathering information in relation to the complaintExperience required

Solid complaints handling experience ideally within the health care/public sector industry
Excellent communication skills and the ability to deal with sensitive situations
Excellent IT skillsThis…

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Job Type
Temporary 
Applications
More than 10
 
Salary/Rate
£25000 - £28000/annum benefits package 
Location
Chatham
Posted
08/02/2016 (16:44) 
Agency
Job Type
Permanent 
Description

We have a an opportunity for a experienced complaints and case handler with a background in insurance services to join my very well established client.

The role will require you to ensure all complaints are handled in accordance with company standards, TCF and FSA regulations.

Duties will include:
- Handle complaints from policy holders in a timely manner and adherence to all processes
- Regularly review cases and progress
- Prioritisation of workload
- Liaison with FOS
- Accurate data entry to complaints database ensuring accurate MI

Skills and experience required:
- Knowledge and understanding of rules relating to handling…

More
Salary/Rate
£22000 - £26000/annum benefits package 
Location
Chatham
Posted
20/01/2016 (14:30) 
Agency
Job Type
Permanent 
Description

We have a an opportunity for a experienced complaints and case handler with a background in insurance services to join my very well established client.

To handle complaints from overseas policyholders in accordance with the relevant overseas regulatory bodies and the FCA rules ensuring:

Review of the complaint and response to ensure that it has been actioned within the correct timeframes, correct referral rights given and that the outcome is appropriate
Liaison with managing agents and coverholders
Undertake regular review of open cases to ensure that all cases are progressed within regulatory deadlines
Effective prioritisation of case load…

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Salary/Rate
£30000 - £35000/annum 
Location
Reading
Posted
10/02/2016 (16:10) 
Agency
Job Type
Permanent 
Description

A Team Manager in pension related complaints for £35K in Reading, Berkshire....

An exciting new job vacancy has arisen for a Team Manager focusing on complaints relating to pension products, based in Reading, Berkshire.

The successful candidate will have a proven and demonstrable track record in providing exceptional customer service, leadership and people management, as well as financial services experience gained, ideally, within a Life & Pensions environment.

The job holder will be responsible for leading a team of complaints handlers, be an accountable decision maker with the customer at the heart of everything they do.

Hays Specialist…

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Job Type
Permanent 
Applications
 
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