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Job Title
Salary/Rate
£16,000 - £18,000/annum 
Location
Leeds, West Yorkshire,
Posted
18/05/2016 (10:25) 
Company
Job Type
Permanent 
Description

Complaints Handler - Hours: 8.30-16.30 Mon-Fri with the occasional Saturday.

Leeds City Centre (10 minutes walk from the train station)

£16,000-18000 per Annum

My client are a successful online retailer operating on a national scale.

They are currently looking for a Complaints Handler to support their rapid expansion plans in Leeds city centre.
You will need to be a confident, experienced telephone based complaints handler with a proven track record in resolving complex customer complaints.
Complaints Handlers work in an exciting, dynamic and driven environment where customer complaints are handled with the highest priority.
You will…

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Job Type
Permanent 
Applications
More than 10
 
Featured Jobs
Salary/Rate
£190/day 
Location
London
Posted
05/05/2016 (09:50) 
Company
Job Type
Contract 
Description

WHO WE ARE

Momenta provide quality resource, consulting expertise and people development for financial services companies in the UK. Contracting with Momenta in the Financial Services marketplace offers many benefits, including opportunities to work on a variety of projects, enhance your skill set, gain exposure to different management styles and clients and also to develop or advance technical skills. Our clients include High Street Retail Banks, Packaged Product Providers, Investment Banks, Life Assurance Companies, Investment Advisers and Professional Services Firms. Given that, we expect you to be able to demonstrate a high level of…

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Job Title
Salary/Rate
£17,000/annum 
Location
Warrington, Cheshire
Posted
05/05/2016 (16:23) 
Company
Job Type
Permanent 
Description

Temps Ltd are looking for Complaint Handlers to join one of our clients based in Birchwood (Warrington). The company is a well established business and are looking to expand their workforce. Complaint handling experience is essential.

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Duties:

- Responsible for taking complaints over the phone

- Diffusing difficult situations

- Speaking with the elderly therefore patience and excellent level of customer service skills is a must

- Updating in house systems

- Liaising with higher management

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Hours of Work: 9am-5pm Mon-Fri

+ 1 weekend day per month (additional day off in the week in return)

Permanent position - Immediate starts…

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Job Type
Permanent 
Applications
More than 10
 
Job Title
Salary/Rate
£17,000/annum 
Location
Canvey Island, Essex
Posted
19/05/2016 (16:08) 
Company
Job Type
Permanent 
Description

Complaints Handler

Location: Canvey Island, Essex

Working hours: Monday - Friday 8-4:30pm

Salary: £17,000per annum

Candidates must hold a Full UK Driving Licence if they live outside of Canvey due to the location of the business.

Our client is seeking a complaints handler to work in their busy showroom on the phones dealing with customers problems/issues, product information and pricing queries.

If you have good customer service skills and enjoy working on the phones - please apply below.

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Job Type
Permanent 
Applications
More than 10
 
Job Title
Salary/Rate
£20,000/annum 
Location
Posted
12/05/2016 (11:47) 
Company
Job Type
Contract 
Description

We are recruiting for a role in a busy Glasgow call centre for an experienced Complaints Handler.

This is a 12 month fixed term contract.

Duties:

- Carry out telephone interviews with customers
- Make the final decision on the outcome of a complaint
- Collate all documentation and evidence in relation to each complaint and have the ability to evaluate in accordance with the company procedure
- Communicate the final decision either written or verbally and resolve any outstanding customer service issues.

The chosen candidate should have experience in prioritising and working to SLA’s, an awareness of fraud and exceptional listening…

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Job Type
Contract 
Applications
More than 10
 
Location
Northampton
Posted
05/05/2016 (16:06) 
Company
Job Type
Contract 
Description

**Interim FOS Complaint Handler - 12 months - Leading Financial Services Organisation - Competitive Day Rate - Northampton**

Our client is a leading Financial Services Organisation based in Northampton who are looking to recruit a FOS Complaint Handler to join their team on a 12 month contract. If you are interested in this role please send your CV urgently as there is a deadline on this role so please respond early to avoid missing out.

Key Responsibilities:
The role would involve revisiting and reinvestigating PPI complaints that have not previously been resolved satisfactorily at Final Response stage and have then been escalated…

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Job Type
Contract 
Applications
More than 10
 
Job Title
Salary/Rate
£19,000/annum Benefits 
Location
Belfast
Posted
20/05/2016 (15:22) 
Company
Job Type
Permanent 
Description

Capita are looking for a Complaints Coordinator to join their team in Belfast. The position holder will be responsible for receiving, investigating and responding to complaints within contractual service levels. The position holder will be an integral part of the Business Assurance Team ensuring that claimants are provided with excellent customer service and demonstrating Capita's commitment to fair and ethical treatment for all claimants.

Responsibilities Include:

* Ensuring that all complaints are logged accurately, acknowledged and a resolution provided in accordance with contractual service levels agreements
* Receiving and managing complaints

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Job Type
Permanent 
Applications
Less than 10
 
Job Title
Salary/Rate
£19,000 - £23,000/annum Excellent Benefits 
Location
Romford
Posted
24/05/2016 (11:35) 
Company
Job Type
Permanent 
Description

The role will involve taking initial calls from complainants, gaining an understanding of the full scope of the complaint and then liaising as necessary for the complaint to be investigated and resolved. The job holder will also be required to draft and issue initial acknowledgement and final resolution letters in a format which complies with the FCA regulations and to also liaise with Insurer Customer Relations Teams to provide updates on progress with investigation and resolution of complaints. The role will also require some involvement in the preparation of complaint MI for internal and external distribution.

The jobholder will have a thorough…

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Job Type
Permanent 
Applications
More than 10
 
Salary/Rate
£25,000 - £35,000/annum Bonus + Extensive Benefits 
Location
Cirencester
Posted
10/05/2016 (09:23) 
Company
Job Type
Permanent 
Description

Our client is one of the most recognisable and arguably the most successful organisation operating within financial planning. Committed to providing the best possible client experience they are seeking to recruit a regulated complaints handler in Cirencester.

The main focus of the role will be on investigating complaints relating to advice and the service provided by the firm's consultants in compliance with the regulators rules. Furthermore the successful candidate will be expected to make decisions and recommendations for condensation to those complaints whilst liaising with al affected parties.

A previous background in complaint handling…

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Job Type
Permanent 
Applications
Less than 10
 
Salary/Rate
£16,000 - £18,000/annum 
Location
Leeds
Posted
17/05/2016 (17:32) 
Company
Job Type
Permanent 
Description

Role: Customer Service Complaints Handler

Area: LS2

Hours: Monday to Friday 08.30 until 16.30 with occasional Saturday

Salary: £16,000 to £18,000 depending on experience

Are you looking for a PERMANENT role within a well established retail company at a very exciting time of growth? If so, then we would like to hear from you... Our client based in LS2 is looking for a CUSTOMER SERVICE COMPLAINTS HANDLER

The working hours will be Monday to Friday 08.30 till 16.30 with the occasional Saturday The salary for this role is £16,000 to £18,000 dependant on experience. Reporting to the Branch manager the main duties of the role will be:

* Liaising…

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Job Type
Permanent 
Applications
More than 10
 
Job Title
Salary/Rate
£10.86/hour 
Location
Leeds
Posted
Just Added!
Company
Job Type
Temporary 
Description

To deliver high quality responses to formal complaints and general enquiries coming into the Customer Contact Centre from a range of stakeholders and members of the public. Specific responsibilities include:-
* Answering initial cases, seeking content and contributions provided by other directorates within the organisation.
* Work flexibly across a pool of staff to handle a mixed caseload of
enquiries, ensuring a high quality response that meets relevant standards
and deadlines.
* To establish sound working relationships with colleagues, ensuring the provision of quality and timely responses (within statutory deadlines)
* To process…

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Job Type
Temporary 
Applications
Less than 10
 
Salary/Rate
£19,000 - £22,000/annum 
Location
Taunton
Posted
17/05/2016 (11:25) 
Company
Job Type
Permanent 
Description

Senior Complaints Handler with exceptional communication skills required for this position based on the outskirts of Taunton, Somerset.

This is a full time, permanent position working Monday to Friday, 9am - 5.30pm with a salary of £19,000 - £22,000 PA DOE.

Your main duties will involve;

* Accountability for company complaints.
* Root cause analysis of complaints to identify 'true' cause of complaint.
* Improvement of processes to ensure complaints are reduced and maintained within acceptable thresholds.
* Coaching to Customer Service Team and Claims Handlers in complaint handling.
* Ensuring accurate complaint records are maintained…

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Job Type
Permanent 
Applications
Less than 10
 

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Salary/Rate
£19,000 - £20,000/annum Excellent Company benefits 
Location
Taunton, Somerset
Posted
13/05/2016 (09:43) 
Company
Job Type
Permanent 
Description

Senior Complaints Handler

Key Accountabilities:
Accountability for company complaints
Analysis of complaints to identify cause of complaint from Customer
Improvement of processes to ensure complaints are reduced and maintained within acceptable thresholds.
Coaching and support provided to our Clients’ Customer Services Team and Complaint Handling team
Ensure accurate complaint records are maintained on the in-house systems.
Liaison with clients and customers with regards to escalated complaints.
Participation in Managers Meetings
Complaints Escalation point for the business & clients
Production of monthly management information…

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Job Type
Permanent 
Applications
Less than 10
 
Salary/Rate
£20,000/annum 
Location
Glasgow
Posted
25/05/2016 (14:36) 
Company
Job Type
Permanent 
Description

PRG Business Support are recruiting for a role in a busy Glasgow call centre for an experienced Complaints Handler who speaks fluent Italian.

Duties:

- Carry out telephone interviews with customers
- Make the final decision on the outcome of a complaint
- Collate all documentation and evidence in relation to each complaint and have the ability to evaluate in accordance with the company procedure
- Communicate the final decision either written or verbally and resolve any outstanding customer service issues.

The chosen candidate should have experience in prioritising and working to SLA’s, an awareness of fraud and exceptional listening…

More
Job Type
Permanent 
Applications
Less than 10
 
Salary/Rate
£8.5 - £9/hour 
Location
Reading, Berkshire
Posted
25/05/2016 (11:55) 
Company
Job Type
Permanent, Temporary 
Description

We are looking for a Customer Service/Complaints Handler to join our prestigious client on a long-term basis in the Theale, Berkshire area.

Key Responsibilities:

- Managing customer queries and complaints in a timely and effective manner with a real focus on quality
- Logging customer complaints onto the system
- Delivering exceptional customer service ensuring customer enquiries are resolved effectively
- Taking incoming phone calls
- Carrying out general administrative duties as required.
- Taking ownership and responsibility for all enquiries presented to the customer service department, identifying customer needs and utilising appropriate…

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Job Type
Permanent, Temporary 
Applications
More than 10
 
Salary/Rate
£19,000 - £20,000/annum 
Location
Borehamwood
Posted
12/05/2016 (12:40) 
Company
Job Type
Permanent 
Description

Complaints Handler / Disputes Officer with Legal qualification

Key Duties & Responsibilities:

* Respond to all dispute calls and emails that have passed through to the Department via the escalation process within laid down key performance indicators
* Manage all relevant casework through the online or manual systems
* Deal effectively with the laid down rebuttal chasing and debt recovery procedures
* Ensure effective management of the ARC process
* Proof reading of internal/external adjudications and dealing with escalations where required
* Ensure that effective communication and business relationships are maintained with Members
* Ensure…

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Job Type
Permanent 
Applications
Less than 10
 
Salary/Rate
£19,500 - £20,000/annum Benefits 
Location
Uddingston
Posted
20/05/2016 (11:49) 
Company
Job Type
Temporary 
Description

Job Title; Customer Service Executive / Complaints Handler
Skills; customer service, complaints handling, resolution, query management, call centre, contact centre
Salary; £19,500 - £20,000 per annum
Location; Uddingston, Scotland

We have a number of new roles available for Customer Service Executives to join our rapidly expanding team in Scotland. This is an excellent opportunity to work for a household brand and a company that recognises and rewards its top performers. We have temporary on-going opportunities available immediately with an attractive basic salary and generous benefits package.

The Role
* Answering inbound calls, acting…

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Salary/Rate
£7.20/hour 
Location
Annesley
Posted
13/05/2016 (17:02) 
Company
Job Type
Permanent 
Description

Job Title: Customer Relations Advisor and Complaints Handler

Location: Annesley, NG15
Salary: £7.20 per hour
Position: Temp to Perm
Hours of work: 37.5 hours per week, 5 from 7 days 8am- 8pm

Due to recent success the company is expanding, so they're establishing a new Customer Relations Team at one of their sites located in, Annesley. The team will be working for one of their most established and prestigious clients who are internationally recognised and respected as a leading world brand.

The hours of work for this role are 37.5 working any time between 8am and 8pm, working any 5 out of 7 days.

Main Responsibilities of the role…

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Salary/Rate
£11.54/hour 
Location
Milton Keynes
Posted
09/05/2016 (09:52) 
Company
Job Type
Contract 
Description

Our presitgious company based in Milton Keynes has vacancies for Customer Complaint Advisors to work in a busy team in Milton Keynes.

This is a good opportunity to be working within a excellent company

This is a 3 month contract to start with - could extend to 6 months

There are altenate shifts 8am - 4pm and 12pm - 8pm with one Saturday in 4 9am - 5.30pm

MUST have a clean credit history

Descripton:

Manage more complex customer queries or complaints where the customer or advisor feels that the issue needs to be escalated.

Manage and resolve customer complaints that are received into customer services by phone or letter in order to satisfy…

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Job Type
Contract 
Applications
More than 10
 
Salary/Rate
£17,000/annum 
Location
Stoke-on-Trent, Staffordshire
Posted
10/05/2016 (08:19) 
Company
Job Type
Permanent 
Description

Our client is seeking a Customer Complaints Hander / Customer Relations Executive to work within their customer relations department.
You will be responsible for contacting customers who have expressed dissatisfaction with the service they have received. Obtaining all the information and investigating the complaint whilst adhering to regulatory timeframes. You will be required to reach an amicable resolution, which satisfies the customer making sure all regulations are adhered to. Responding to the customers within writing and making sure all correspondence is documented. Processing any payments to the customers an updating the system at…

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Job Type
Permanent 
Applications
More than 10
 
Salary/Rate
£20,000 - £23,000/annum 
Location
Chatham
Posted
23/05/2016 (11:33) 
Company
Job Type
Contract 
Description

We are currently recruiting for a fantastic financial services organisation that are seeking to employ an experienced complaints handler from a financial services background to join their organisation on a 12 month contract.

The role will require you to ensure that all complaints are handled in accordance with Policy and Procedures. Ensure complaints are managed in line with TCF and FCA regulation considerations ensuring complaints are managed fairly, accurately and clearly.

Duties will include:

* Ensure good customer service is provided to complainants
* Acknowledging, drafting and sending out complaints promptly and responding…

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Job Type
Contract 
Applications
More than 10
 
Salary/Rate
£18,000 - £20,000/annum 
Location
Leeds
Posted
03/05/2016 (16:17) 
Company
Job Type
Permanent 
Description

Customer Complaints Executive - Leeds City Centre - £18K-£20K + Excellent benefits

The Overview:

RH Recruiting are working in partnership with a market leading digital company located in Leeds City Centre (recently nominated as one of the Sunday Times Top 100 companies to work for) and seeking a Customer Complaints Executive to join the team.

The Role:

As a designated Complaint handler within the Contact Centre, it goes without saying that you'll be a great communicator. You will be able to identify, take ownership, investigate and resolve complaints while ensuring a fair outcome for the customer. You will create an excellent customer experience…

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Job Type
Permanent 
Applications
More than 10
 
Salary/Rate
£20,000/annum 
Location
Leeds, Yorkshire
Posted
04/05/2016 (11:11) 
Company
Job Type
Permanent 
Description

5 days out of 7 including evenings, weekends and Bank Holidays over a rotating shift pattern between 8am and 10pm.

Successful candidates must pass a Credit Check and DRB check

Betting & Gaming

Our client who are striving to be the best digital business in the UK and we're well on the way, this year they've been nominated as one of The Sunday Times Top 100 companies to work for as well as bagging a handful of accolades at the 2015 EGR awards.

As a designated Complaint handler within the Contact Centre you will be:

·A great communicator.

·You will be able to identify, take ownership, investigate and resolve complaints while ensuring a fair…

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Job Type
Permanent 
Applications
More than 10
 
Salary/Rate
£20,000 - £22,000/annum 
Location
West Yorkshire
Posted
04/05/2016 (10:14) 
Company
Job Type
Permanent 
Description

Do you have the desire to succeed?

Are you an experienced complaints handler and would like to lead a team?

Stafflex Ltd is an Employment Agency and Business, and is recruiting on behalf of a well renowned marketing company, for a permanent Complaints Team Manager.

In this role you will be required to handle inbound and outbound calls in a busy office environment, as well as deliver results towards team targets.

You will oversee all complaints handling and investigations with the effort to maintain new and existing custom and ensure a weekly progress report.

In return the company will offer you the opportunity of pay increase through performance…

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Job Type
Permanent 
Applications
More than 10
 
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