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Job Title
Salary/Rate
£20000 - £24000/annum 
Location
Basingstoke  
Posted
24/08/2015 (09:54) 
Agency
Job Type
Permanent 
Description

Capita have an opportunity for a Complaints Handler to join the team based in Basingstoke.

This role will involve managing incoming emails to the for a large Capita client. You will be dealing with queries and complaints, logging them and investigating them appropriately, ensuring that appropriate communication is produced within the timeframe specified by the Candidate Charter and candidates are kept satisfied both in the short and long term.

An additional focus will be to manage the process of providing written feedback to candidates regarding their applications. The role will have responsibility for logging feedback requests…

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Job Type
Permanent 
Applications
More than 10  
 
Job Title
Salary/Rate
£0 - £15500/annum 
Location
Manchester  
Posted
12/08/2015 (17:36) 
Agency
Job Type
Permanent 
Description

Complaint Handler

PMP Recruitment are thrilled to be recruiting Complaint Handlers for a well-respected financial services company based in centre of Manchester.

We are looking for enthusiastic and motivated candidates who have the following skills:

Thorough understanding of the complaints procedure
Proven ability to deliver an outstanding customer experience
Good verbal and written communication
Strong attention to detail
Proven ability to resolve disputes and agree a fair out come

Duties will include:

Successfully taking 6-10 phone calls a day
Liaise with clients and team members to find solutions for complaints
Build…

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Job Type
Permanent 
Applications
Less than 10  
 
Job Title
Salary/Rate
£11.77/hour 
Location
Birmingham  
Posted
11/08/2015 (09:52) 
Agency
Job Type
Contract 
Description

We are currently recruiting a Complaints Handler to work on behalf of one of the UK's largest multi national banks on a fixed term contract for one year, in Edgbaston.

The company are devoted to employee training and development and successful candidates' may be extended or made permanent.

As a Complaints Handler you will be in charge of managing elements of the customer complaints journey, ensuring this is a smooth process whilst delivering excellent customer service at all times.
Duties will involve some aspects of telephony as well as writing email or letter correspondence to customers either negotiating outcomes or defending a position…

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Job Type
Contract 
Applications
More than 10  
 
Job Title
Salary/Rate
£145/day 
Location
Posted
08/08/2015 (06:00) 
Agency
Job Type
Contract 
Description

Complaint Handlers

£145 per day. Based in Andover.

Full time contract

Are you a good administrator with administration experience?
Do you have excellent communication skills?
Do you want a new role in a non-sales, customer services environment?

Huntswood is a specialist resourcing firm that helps companies solve their sales and customer service issues and we are now looking for people to join a large scale complaint handling project!

It's a dynamic, fast paced and professional environment that provides great insight into the world of contracting. But remember… the role will be challenging and involve daily targets…

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Job Type
Contract 
Applications
More than 10  
 
Job Title
Salary/Rate
£7.84 - £9.65/hour 
Location
Castle Donington  
Posted
19/08/2015 (12:33) 
Agency
Job Type
Contract 
Description

Our leading international logistics client are looking for experienced telephone complaints handlers for a contract running until the new year to cover their peak trading.

Working full time between the hours of 8am and 6pm Monday to Friday, applicants need to have previous experience in handling complaints and issue resolution, ensuring the customer is fully communicated to throughout the process.

Strong telephone communication, objection handling, the ability to empathise and multi tasking are must-have's as successful applicants will be managing a number of cases at the same time.

Weekly Pay rate is £7.84ph rising to £9.64ph from the 13…

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Job Type
Contract 
Applications
Less than 10  
 
Salary/Rate
£335/day 
Location
Glasgow  
Posted
21/08/2015 (16:56) 
Company
Job Type
Contract 
Description

WHO WE ARE

Momenta provide quality resource, consulting expertise and people development for financial services companies in the UK. Contracting with Momenta in the Financial Services marketplace offers many benefits, including opportunities to work on a variety of projects, enhance your skill set, gain exposure to different management styles and clients and also to develop or advance technical skills.

Our clients include High Street Retail Banks, Packaged Product Providers, Investment Banks, Life Assurance Companies, Investment Advisers and Professional Services Firms. Given that, we expect you to be able to demonstrate a high level of…

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Job Title
Salary/Rate
£10.86 - £11.12/hour 
Location
Rugeley  
Posted
28/08/2015 (14:24) 
Agency
Job Type
Temporary 
Description

Our NHS client based in Rugeley are looking to recruit a Complaints Handler on a temporary basis. The ideal candidate will be used to working in a fast paced environment, have good listening skills, be able to show empathy and have a good eye for detail. Applications for this role will only be considered from individuals with previous NHS complaints handling experience.

Spring Personnel Ltd is acting as an Employment Business in relation to this vacancy.

Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Posting Time…

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Job Type
Temporary 
Applications
Less than 10  
 
Location
Leighton Buzzard, Bedfordshire  
Posted
10/08/2015 (11:08) 
Company
Job Type
Permanent 
Description

WHO WE ARE: A NATIONAL MULTI-AWARD WINNING ESTATE AGENCY GROUP

WHAT WE ARE LOOKING FOR: CUSTOMER RELATIONS COMPLAINTS HANDLER - LEIGHTON BUZZARD

Connells are part of one of the UK's leading Estate Agents being part of the Connells Group inc Sequence with over 510 High Street Branches. We are looking to recruit Quality Assurance Complaints Handler for our Head Office in Leighton Buzzard.

Your main responsibilities will be to support the Group mortgage services business by completing prompt, high quality investigations (in accordance with FCA Dispute Resolution Rules) of customer complaints in order to ensure that an appropriate decision…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£14500/annum 
Location
Middlesbrough  
Posted
06/08/2015 (15:13) 
Agency
Job Type
Permanent 
Description

Complaint Handler - 17/08

Our client requires a customer service focused complaint handler for their fast paced team based in Middlesbrough. This is a permanent position, working 40 hours a week on a shift rotation, with a salary of £14,500

The post holder will be required to handle complaints from the Clients customers; ensuring they deliver excellent customer service. Complaint resolution will be managed using appropriate systems, letter writing and telephone conversations

Job role:
- Take ownership of complex complaints
- Investigate complaint cases to identify issues and ensure a correct decision regarding corrective action…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£17000 - £18000/annum 
Location
Warwick  
Posted
25/08/2015 (13:04) 
Agency
Job Type
Permanent 
Description

An exciting opportunity has arisen for exceptional Customer Complaint Handlers to join our well known corporate client on a permanent basis due to rapid growth.

As a customer complaints handler, your role will fundamentally be to deal with customers who are unhappy with any aspect of the company's products or services & work with the customer for a positive outcome.

Key Duties:
* Answer incoming calls.
* Resolve cases efficiently & in a timely manner.
* Investigate customer complaints thoroughly & resolve them

Key Requirements:
* Customer service background within an office environment
* Excellent written & verbal communication…

More
Job Type
Permanent 
Applications
Less than 10  
 

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Location
Manchester  
Posted
11/08/2015 (17:26) 
Agency
Job Type
Permanent 
Description

Interaction Recruitment is the UK's fastest growing independent recruiter with offices Nationwide. We operate within the Commercial, Industrial, IT, HR, Engineering and Local Government sectors.

This Manchester City Centre based contact centre are currently recruiting passionate and driven Complaint Handlers

This a exciting opportunity to join a new division within our clients call centre.

They are looking for vibrant professionals who have experience handling complaints preferably in the financial sector.

Required Experience

Proven track record in complaint handling

Able to objection handle

Strong customer service skills…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£7.50 - £8.50/hour 
Location
Reading, Berkshire  
Posted
14/08/2015 (11:34) 
Agency
Job Type
Permanent, Temporary 
Description

We are currently looking for a Customer Service/Complaints Handler to join our prestigious client on a long-term basis in the Theale, Berkshire area.

Key Responsibilities:

- Managing complaints and issues in a timely and effective manner with a real focus on quality
- Logging customer complaints into the system
- Delivering exceptional customer service ensuring customer enquiries are resolved effectively
- Taking incoming phone calls
- Carrying out general administrative duties as required.

Key Skills and Experience:

- Good verbal and written English
- Excellent telephone manner
- Professional and positive attitude
- Ability…

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Job Type
Permanent, Temporary 
Applications
More than 10  
 
Salary/Rate
£145/day 
Location
Posted
22/08/2015 (06:00) 
Agency
Job Type
Contract 
Description

PPI Complaint Handlers

£145 per day. Based in Chester.

Full time contract

Are you a good administrator with administration experience?
Do you have excellent communication skills?
Do you want a new role in a non-sales, customer services environment?

Huntswood is a specialist resourcing firm that helps companies solve their sales and customer service issues and we are now looking for people to join a large scale complaint handling project!

It's a dynamic, fast paced and professional environment that provides great insight into the world of contracting. But remember… the role will be challenging and involve daily targets…

More
Salary/Rate
£18000 - £22000/annum  
Location
Winchester  
Posted
04/08/2015 (15:41) 
Agency
Job Type
Permanent 
Description

Title - Sales Complaints Handler

Location - Winchester

Salary - £18,000 - £22,000

Benefits - 20 Days Holiday, Free Parking, Attendance Bonus, £1.25 p/h Monday supplement, Bike to Work, Company Health Plan, Discounted Gym Membership

Utilita are looking for a Sales Complaints Handler to join there team based in Winchester. This is an exciting opportunity to join a rapidly growing business with exciting career progression opportunities which rewards good attendance and performance with increased salary and additional bonus. If you are looking for a new and exciting career as a Sales Complaints Handler then this is the role…

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Job Type
Permanent 
Applications
Less than 10  
 
Salary/Rate
£18500/annum + Free onsite parking 
Location
Milton Keynes  
Posted
24/08/2015 (16:11) 
Agency
Job Type
Contract 
Description

3 - 6 Month Fixed Contract - Complaint Handler £18,500k, Free available parking

Can you:
Deal with written complaints from beginning to end / close final response?
Are you able to follow processes?
Are you able to work to deadlines?
Do you have excellent customer service experience?
Have you worked within a regulated/compliance environment?
Would you pass a credit check?

This is no ordinary role. You will be part of a fast moving, fabulous company based in a lovely part of Milton…

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Job Type
Contract 
Applications
Less than 10  
 
Salary/Rate
£20000 - £25000/annum + bonus and excellent benefits 
Location
Watford  
Posted
13/08/2015 (13:48) 
Agency
Job Type
Permanent 
Description

Do you want to work for one of the UK's leading finance houses?

Do you have experience with handling financial complaints?

Are you able to manage and prioritise your own time effectively, driven by a desire to deliver excellent customer service?

If you answered yes to the above, please read on…

JOB INFORMATION

Salary: £20,000 - £25,000 per annum
Hours: 09.00 - 17.30
Days: Mon - Fri
Location: Watford
Benefits: Excellent benefits (Pension, Healthcare, Bonus, Life Assurance)

JOB DESCRIPTION

The main purpose of the role is to investigate and resolve customer and 3rd party complaints within the resolutions department. Resolution…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£250 - £275/day 
Location
Posted
08/08/2015 (06:00) 
Agency
Job Type
Contract 
Description

Huntswood is a Financial Services Outsourcing Company that specialises in providing skilled individuals to financial services.

We are looking for experienced customer service advisors to handle complaints relating to pensions amongst other regulated products in accordance with the client's guidelines. These projects are due to start in the next month.

Role requirements include:

Conducting thorough investigations into Pensions complaints
In the course of the investigation liaise with the complainant to ensure all facts are established
Negotiate a resolution with the client/business
Resolving customer queries and / or complaint cases…

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Job Type
Contract 
Applications
Less than 10  
 
Salary/Rate
£7.85/hour 
Location
Warrington, Cheshire Also in 1 other location 
Posted
03/08/2015 (13:28) 
Agency
Job Type
Temporary 
Description

Customer Service/Complaint Handling
Shifts between 6am-10pm

Excellent opportunity to join a well established and professional company in Warrington, close to town centre.
Due to expansion our client is looking to recruit temporary customer service, complaints handling staff with a view of a permanent position:

The role will be working as part of the complaints handling team, duties will include:
• Working in a smart and friendly call centre environment
• Taking inbound calls from customers regarding complaints
• Gathering information during the call
• Researching into the complaint
• Adding required information onto computerised systems…

More
Job Type
Temporary 
Applications
More than 10  
 
Location
Bristol, Bristol  
Posted
11/08/2015 (13:09) 
Agency
Job Type
Permanent 
Description

A fantastic opportunity has arisen for a Complaints Reviewer to join a leading Financial Services organisation based within the heart of Bristol and close to all major transport links.

Working as part of the Group’s Customer Complaints Team, the Complaints Reviewer is responsible for reviewing completed customer complaints whilst providing high quality customer service.

Key duties will include –
• Providing advice to operational areas in relation to best practice in complaint handling activities
• Contributing to the design and delivery of complaint handling training programmes
• Ensuring all controls and procedures are implemented…

More
Job Type
Permanent 
Applications
Less than 10  
 
Salary/Rate
£24000 - £26500/annum 
Location
Chatham, Kent  
Posted
06/08/2015 (15:55) 
Agency
Job Type
Permanent 
Description

Our client, a successful lender, are currently recruiting for a Senior Complaints Officer to ensure that all complaints are handled in accordance with Policies and Procedures. The successful candidate will take responsibility for all escalated and complex complaints, as well as training and coaching across the business.

Responsibilities:

- Conducting quality reviews in line with business quality assurance and risk control self-assessment framework
- Documenting and maintaining quality results and analysis, providing feedback to case handlers and documented findings
- Ensuring that all complaints received for the CEO, or other members of…

More
Job Type
Permanent 
Applications
Less than 10  
 
Salary/Rate
£11.77/hour 
Location
Leeds  
Posted
26/08/2015 (17:20) 
Agency
Job Type
Part Time 
Description

**Ideal job for graduates & University students**

We are currently recruiting for an evening FOS Case Handler to work on behalf of a multi national finance company in Millshaw Court, Leeds. This is a temporary contract running until September 2016 - with opportunities to move up or become permanent during this time.

(Free Bus service from Leeds City Centre)

The role:

To manage elements of the customer complaint journey, ensuring that we deliver excellent service to our customers, Regulators (Financial Ombudsman Service (FOS) and Financial Services Authority (FSA) and stakeholders, ultimately enabling Barclays to restore trust with…

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Job Type
Part Time 
Applications
More than 10  
 
Salary/Rate
£0 - £11/hour 
Location
Northampton  
Posted
04/08/2015 (16:08) 
Agency
Job Type
Temporary 
Description

My Client has a temporary position (which could potentially turn to permanent) for a Complaints Handler to work in Northampton.

The bank are offering an hourly rate of £11, Shift will be 3pm-11pm Monday-Friday.

As a Complaints Handler you will be:

- dealing with complaints as a result of PPI mis-selling taking into account any risks of the Bank's reputation and ensure these are handled in accordance with the Financial Services Authority timescales.

-Providing excellent customer service on behalf of the bank.

-Using initiative in developing resolutions to complaints by telephone ensuring solutions satisfy both customer and the business…

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Job Type
Temporary 
Applications
More than 10  
 
Job Title
Salary/Rate
£11/annum 
Location
Stockton-on-Tees  
Posted
05/08/2015 (16:38) 
Agency
Job Type
Temporary 
Description

This is an exciting opportunity to join Barclay's as a PPI Complaint Handler on a temporary basis in Stockton on Tees, TS17.

The shift pattern will be 35 hour per week, 3pm-10.30pm Monday to Friday. Please note that this shift pattern is fixed and cannot be changed once you have started within the role.

The rate of pay is £11.00 per hour. The start date is 13 July 2014.

Training 9am - 5pm x2 weeks, then revert to PM

*Please note it is a temporary contract for 12 months*

Key Accountabilities

*Deal with complaints as a result of PPI miss-selling taking into account any risks of the Bank's reputation and ensure these are handled…

More
Job Type
Temporary 
Applications
More than 10  
 

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