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Location
Bradford
Posted
28/04/2016 (09:21) 
Company
Job Type
Permanent 
Description

Senior Complaints Handler

Bradford

Up To £28,000 dependant on experience

My client operate in more than 50 countries worldwide and supply products and services in the motoring industry to over 500,000 customers, they are a continuously growing and innovative business looking to add to their excelling Customer Service Team.

In this Senior Complaints Handling role you will be able to mould the team around you as this is a completely new function within the business. You will be included in improving the complaints procedures already in place and have the opportunity to see customer feedback drive the changes in the business.

This Senior…

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Job Type
Permanent 
Applications
More than 10
 
Job Title
Salary/Rate
£9.00/hour 
Location
Tamworth
Posted
14/04/2016 (17:35) 
Company
Job Type
Part Time 
Description

Excellent Opportunity Available
Complaints Handler
£9.00 ph
Tamworth
Temporary-on going
Monday to Friday, Hours between 10:00 -2:00
20 hours a week

Experienced complaints handler vacancy, Do you have experience of handling complaint's Have you worked in a fast paced environment with strong attention to detail? Adecco has an exciting opportunity within a large, reputable company in Tamworth that is looking for you!

Duties Include but are not limited to:

*Answering calls in a confident and professional manner,
*Ability to deal with demanding customers
*Able to build a rapport with customers
*Updating system records,
*Ensuring complaints

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Job Type
Part Time 
Applications
More than 10
 
Job Title
Salary/Rate
£20,000/annum £20k 
Location
Glasgow
Posted
26/04/2016 (17:18) 
Company
Job Type
Contract 
Description

We are recruiting for a role in a busy Glasgow call centre for an experienced Complaints Handler.

This is a 12 month fixed term contract.

Duties:

- Carry out telephone interviews with customers
- Make the final decision on the outcome of a complaint
- Collate all documentation and evidence in relation to each complaint and have the ability to evaluate in accordance with the company procedure
- Communicate the final decision either written or verbally and resolve any outstanding customer service issues.

The chosen candidate should have experience in prioritising and working to SLA’s, an awareness of fraud and exceptional listening…

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Job Type
Contract 
Applications
More than 10
 
Job Title
Salary/Rate
£19,000 - £23,000/annum Excellent Benefits 
Location
Romford
Posted
20/04/2016 (10:40) 
Company
Job Type
Permanent 
Description

The role will involve taking initial calls from complainants, gaining an understanding of the full scope of the complaint and then liaising as necessary for the complaint to be investigated and resolved. The job holder will also be required to draft and issue initial acknowledgement and final resolution letters in a format which complies with the FCA regulations and to also liaise with Insurer Customer Relations Teams to provide updates on progress with investigation and resolution of complaints. The role will also require some involvement in the preparation of complaint MI for internal and external distribution.

The jobholder will have a thorough…

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Job Type
Permanent 
Applications
More than 10
 
Job Title
Salary/Rate
£20,000 - £23,000/annum 
Location
Bracknell, Berkshire
Posted
27/04/2016 (15:15) 
Company
Job Type
Permanent 
Description

Are you seeking a new position?

Our client is currently looking for someone to join their customer service team dealing with their customer complaints. A progresive company with a luxury cliental looking for a candidate with excellent communiction skills

Start: ASAP

Salary : £20-23k

Area: Bracknell

Duties will include:

Logging customer complaints
Escalating customer complaints as and when required
Dealing withe existing clients on the database
Logging all correspondence onto the database
Excellent customer service experience…

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Job Type
Permanent 
Applications
More than 10
 
Salary/Rate
£8.00/hour 
Location
Poole
Posted
29/04/2016 (16:49) 
Company
Job Type
Temporary 
Description

Customer Service/ Complaint Handler

Temporary Contract (Poole)

£8.00 per hour

Monday to Friday 08.30- 17.30

Our client based in Poole are looking for a Customer Service/Complaint Handler.

The duties are as follows:

Dealing and logging complaints

Responding to Complaints via email and telephone.

Logging calls on the database

You will also need to have a good understanding of using Word & Excel.

Please send your cv

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency…

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Job Type
Temporary 
Applications
Less than 10
 
Salary/Rate
£25,000 - £35,000/annum Bonus + Extensive Benefits 
Location
Cirencester
Posted
15/04/2016 (16:09) 
Company
Job Type
Permanent 
Description

Our client is one of the most recognisable and arguably the most successful organisation operating within financial planning. Committed to providing the best possible client experience they are seeking to recruit a regulated complaints handler in Cirencester.

The main focus of the role will be on investigating complaints relating to advice and the service provided by the firm's consultants in compliance with the regulators rules. Furthermore the successful candidate will be expected to make decisions and recommendations for condensation to those complaints whilst liaising with al affected parties.

A previous background in complaint handling…

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Job Type
Permanent 
Applications
Less than 10
 
Salary/Rate
£7.84 - £9.64/hour 
Location
Derby
Posted
14/04/2016 (09:47) 
Company
Job Type
Contract 
Description

Our leading international logistics client are looking for experienced telephone complaints handlers for an-going contract.

Working full time between the hours of 8am and 6pm Monday to Friday, applicants need to have previous experience in handling complaints and issue resolution, ensuring the customer is fully communicated to throughout the process.

Strong telephone communication, objection handling, the ability to empathise and multi tasking are must-have's as successful applicants will be managing a number of cases at the same time.

Weekly Pay rate is £7.84ph rising to £9.64ph from the 13th week of employment. All candidates will be subject…

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Job Type
Contract 
Applications
More than 10
 
Location
Leighton Buzzard, Bedfordshire
Posted
07/04/2016 (11:17) 
Company
Job Type
Permanent 
Description

WHO WE ARE: A NATIONAL MULTI-AWARD WINNING ESTATE AGENCY GROUP

WHAT WE ARE LOOKING FOR: CUSTOMER RELATIONS COMPLAINTS HANDLER - LEIGHTON BUZZARD

Connells are part of one of the UK's leading Estate Agents being part of the Connells Group inc Sequence with over 510 High Street Branches. We are looking to recruit Quality Assurance Complaints Handler for our Head Office in Leighton Buzzard.

Your main responsibilities will be to support the Group mortgage services business by completing prompt, high quality investigations (in accordance with FCA Dispute Resolution Rules) of customer complaints in order to ensure that an appropriate decision…

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Salary/Rate
£8.50/hour 
Location
Plymouth
Posted
26/04/2016 (14:04) 
Company
Job Type
Temporary 
Description

We are urgently looking for 10 Customer Service Complain Handlers for a project in Plymouth, to start Tuesday 3rd May. The assignment will be for a minimum of two weeks but may be extended

The Role

- Handling of customer queries & complaints in a call centre environment

- Advising customers on the status of orders and the delivery status items

- Providing general advice and guidance to customers and/or forwarding queries you are unable to support to the correct member of staff

- Ensuring exceptional levels of customer service are maintained and a first class customer experience is provided to customers

The Person

- Excellent communication…

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Job Type
Temporary 
Applications
More than 10
 
Salary/Rate
£26,000 - £28,000/annum 
Location
Glasgow
Posted
21/04/2016 (14:06) 
Company
Job Type
Permanent 
Description

CAPITA REMEDIATION SERVICES

JOB DESCRIPTION

JOB TITLE

Senior Case Handler

OFFICE LOCATION

Glasgow

PURPOSE OF THE JOB

To investigate, assess, reach a conclusion, perform accurate calculations and provide a high standard of customer service on individual cases in line with relevant product, procedural and regulatory requirements.

DIMENSIONS AND SCOPE

* The role will work on client project(s) with personal and team targets set aligned to client delivery.
* The role provides support to colleagues, which may include training/mentoring other team members and checking and feedback of work.
* The role is managed by the Team Manager…

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Salary/Rate
£11.54/hour 
Location
Milton Keynes
Posted
11/04/2016 (09:16) 
Company
Job Type
Contract 
Description

Our presitgious company based in Milton Keynes has vacancies for Customer Complaint Advisors to work in a busy team in Milton Keynes.

This is a good opportunity to be working within a excellent company

This is a 3 month contract to start with - could extend to 6 months

There are altenate shifts 8am - 4pm and 12pm - 8pm with one Saturday in 4 9am - 5.30pm

MUST have a clean credit history

Descripton:

Manage more complex customer queries or complaints where the customer or advisor feels that the issue needs to be escalated.

Manage and resolve customer complaints that are received into customer services by phone or letter in order to satisfy…

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Job Type
Contract 
Applications
More than 10
 

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Salary/Rate
£12.68/hour 
Location
Luton
Posted
Just Added!
Company
Job Type
Temporary 
Description

Are you an experienced call handler dealing with complaints? Ideally, you will have worked within a Call Centre Council environment and will be confident dealing with unhappy, distressed or angry customers.

you will pride yourself on handling the complaint from start to finish in a structured and pro-active manner. You will have a calm, understanding and kind manner and you will aim for top customer service at all times.

The divisions you will specialise in are - Freedom of Information (FOI), Environmental Information Regulations (EIR) and Subject Access Requests (SAR) and complaints.

The role is to start immediately and for at least 3 months…

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Job Type
Temporary 
Applications
 
Location
Manchester
Posted
28/04/2016 (14:38) 
Company
Job Type
Permanent 
Description

Job Title: Collections officer

Location: Manchester City Centre

Salary: Up to £25,000

Hours: Monday to Friday 9am -5pm - No weekends!

Benefits:

* 25 days holiday - increasing with length of service
* Pension
* Health plan
* Childcare vouchers
* Much more savings and discounts!

The Company

We are currently recruiting a Complaints Officer for an established award winning firm based in Manchester Centre. Our client has won numerous awards over the last few years and are recognised for being a reputable and well respected organisation. Due to recent expansion our client is looking for career driven individuals to join their team…

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Job Type
Permanent 
Applications
More than 10
 
Salary/Rate
£18,000 - £21,000/annum bonus 
Location
Leicester
Posted
23/04/2016 (13:49) 
Company
Job Type
Permanent 
Description

Customer Service Advisor

Complaints Handler

Leicester

£18,000-£21,000 depending on experience

A Leicester based client of mine is looking to hire a Customer Service Advisor/Complaints Handler to join their current team. The client is looking to expand their team in Leicester throughout the year and so this role offers the opportunity for an individual to move into a Team Leader role in the near future.

The Customer Service Advisor will have:

* Experience working on the phones to deal with customer enquiries and complaints
* Experience working as a Complaints Handler is a bonus
* Strong telephone manner
* Ability to work as part of…

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Job Type
Permanent 
Applications
More than 10
 
Salary/Rate
£30,000 - £35,000/annum bonus and benefits 
Location
Uxbridge
Posted
21/04/2016 (16:44) 
Company
Job Type
Permanent 
Description

This is a very exciting role working for a London based Airport. The role is focused on delivering outstanding and explanatory correspondence to their valued customers.

Queries and complaints will come from visitors and passengers to the airport and a diplomat and professional response will be required

The ideal candidate will have :

* Excellent writing skills in order to be able to deal with and communicate back to passengers
* Customer service experience - someone that has come from a contact centre environment would be great.
* Salesforce or similar - advantageous

Someone with an editorial background may consider this job

It is Wells…

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Job Type
Permanent 
Applications
More than 10
 
Salary/Rate
£18,000 - £20,000/annum 
Location
Leeds
Posted
03/05/2016 (16:17) 
Company
Job Type
Permanent 
Description

Customer Complaints Executive - Leeds City Centre - £18K-£20K + Excellent benefits

The Overview:

RH Recruiting are working in partnership with a market leading digital company located in Leeds City Centre (recently nominated as one of the Sunday Times Top 100 companies to work for) and seeking a Customer Complaints Executive to join the team.

The Role:

As a designated Complaint handler within the Contact Centre, it goes without saying that you'll be a great communicator. You will be able to identify, take ownership, investigate and resolve complaints while ensuring a fair outcome for the customer. You will create an excellent customer experience…

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Job Type
Permanent 
Applications
Less than 10
 
Salary/Rate
£20,000/annum 
Location
Leeds, Yorkshire
Posted
Just Added!
Company
Job Type
Permanent 
Description

Our client who are striving to be the best digital business in the UK and we're well on the way, this year they've been nominated as one of The Sunday Times Top 100 companies to work for as well as bagging a handful of accolades at the 2015 EGR awards.

As a designated Complaint handler within the Contact Centre you will be:

·A great communicator.

·You will be able to identify, take ownership, investigate and resolve complaints while ensuring a fair outcome for the customer.

·You will create an excellent customer experience treating each case impartially and accurately to provide a unique and satisfactory customer journey.

·Furthermore…

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Job Type
Permanent 
Applications
Less than 10
 
Salary/Rate
£15,000 - £18,000/annum 
Location
Tunbridge Wells   Also in other locations
    Posted
    22/04/2016 (11:31) 
    Company
    Job Type
    Permanent 
    Description

    Complaints Support Administrator

    Location – Tunbridge Wells

    Salary - £15,000 - £18,000 depending on experience, coupled with an excellent benefits package

    About Our Client

    Leading Motor Insurance Company are seeking to attract a Complaints Support Administrator with a strong administration and customer service background to join the team based  in Tunbridge Wells.  

    In this role you will be supporting the complaints team in providing an administrative function to ensure effective resolution of complaints cases against internal SLAs and regulatory timescales.This is a superb opportunity for a Complaints Support Administrator to develop…

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    Job Type
    Permanent 
    Applications
    More than 10
     
    Salary/Rate
    £22,000 - £28,000/annum 
    Location
    Tunbridge Wells
    Posted
    19/04/2016 (10:20) 
    Company
    Job Type
    Permanent 
    Description

    Complaints Team Leader (Motor Insurance)
    Location – Tunbridge Wells, Kent
    Salary - £ 22,000 - £ 28,000 based on experience + Excellent Benefits

    Entrepreneurial and award wining  insurance company with a strong presence in the specialist Motor Insurance markets  are currently seeking to attract a experienced Team Leader to join the group based in Tunbridge Wells.

    As a Complaints Team Leader you will be responsible for the day to day management of small team of Complaints Handlers, ensuring an efficient resource allocation and maintenance of service standards is delivered and achieved.

    The Complaints Team are responsible for dealing with…

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    Job Type
    Permanent 
    Applications
    Less than 10
     
    Salary/Rate
    £20,000 - £22,000/annum 
    Location
    West Yorkshire
    Posted
    Just Added!
    Company
    Job Type
    Permanent 
    Description

    Do you have the desire to succeed?

    Are you an experienced complaints handler and would like to lead a team?

    Stafflex Ltd is an Employment Agency and Business, and is recruiting on behalf of a well renowned marketing company, for a permanent Complaints Team Manager.

    In this role you will be required to handle inbound and outbound calls in a busy office environment, as well as deliver results towards team targets.

    You will oversee all complaints handling and investigations with the effort to maintain new and existing custom and ensure a weekly progress report.

    In return the company will offer you the opportunity of pay increase through performance…

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    Job Type
    Permanent 
    Applications
    Less than 10
     
    Related Searches
     
    Salary/Rate
    £26,000 - £28,000/annum 
    Location
    Glasgow
    Posted
    20/04/2016 (12:26) 
    Company
    Job Type
    Permanent 
    Description

    Do you have a significant working knowledge of investment products? Have you got experience handling complaints, or with past business review?

    Reed Insurance are recruiting for Senior Case Handlers with investments experience to join the UK's leading business process outsourcing organisation on a permanent basis. Working on behalf of their financial services client, you'll be based in Glasgow city centre close to Glasgow Central station.

    This position offers a salary of £26,000 - £28,000 per annum (depending on experience) and excellent progression opportunities to candidates with experience with investment products and complaints / review…

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    Job Title
    Salary/Rate
    £25,000 - £30,000/annum 
    Location
    Reading
    Posted
    26/04/2016 (13:59) 
    Company
    Job Type
    Permanent 
    Description

    Our client based in Reading is currently recruiting for an Account Handler based in Reading to join their team.

    The Role

    * To offer a comprehensive insurance service to existing customers.
    * This will involve placing cover when instructed, inviting and confirming renewals
    * Dealing with mid-term adjustments
    * Broking client requirements within the insurance market and providing assistance with claims issues when appropriate and collection of money when requested.
    * Administration and data entry

    Main Duties

    * Manage a book of small ticket renewals, from issuing renewal proposals, seeking terms and inviting renewals.
    * Control…

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