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Customer Services Manager- York
Advert Ref: RSP-103281/2
Up to £36k
A fantastic opportunity has arisen for a Customer Service Manager, to join a global organisation who are industry leading in the design and manufacture of audio solutions and the relevant accessories. This opportunity is based in York.
The Customer Service Manager, York will report to the Operations Director and will be responsible for the day to day management of the Customer Service Department. You will need to provide leadership and direction to Customer Service Advisors and Administrator to ensure that an excellent standard of service is provided…
Cowbridge, Vale of Glamorgan Commutable from Cardiff, Barry and Bonvilston
Salary £20,390 - £23,475
Our client is the UK’s 6th largest building society with 53 branches and 18 agencies across Wales and the Borders. They are a mutual building society, founded in 1860. Being a mutual means that they are owned by and run for the benefit of the 500,000 Members – the savers and borrowers. Their key priority is to keep the Members’ money safe – and their consistently good financial performance reflects this.
The key responsibility of this role will be to lead, coach and develop…
We now have the opportunity for an experienced Customer Support Supervisor to help with the continuing expansion of the UK’s fastest growing job board. The Customer Service team is integral to our continued success…
£16700 - £18200/annum
Business: General Insurance
Department: General Insurance
Location: Manchester City Centre
Salary: £16,700-18,200 Per Annum
Closing date: 30 Nov 2015
Hours per week: 35.00
Positions available: 10
Customer Service Advisors
Up to £18,200 + excellent benefits depending on experience
As an award-winning provider of general insurance products, we know that our people are our biggest investment – and to every single one of our 1.4 million customers , our Customer Service Advisors are so much more than a friendly voice on the phone. They’re experts on anything from home…
This is full time permanent position starting ASAP working for a global leader in the supply and sales of IT software and packages.
Applicants must have exposure working within targeted and results motivate environment.
In order to be considered for this role you must be able to fluently speak, and have written communication in English AND Swedish languages.
The role will consist of supporting new and existing clients with the renewals of maintenance and service contracts by telephone, and overall improvements in the customer retention…
Customer Services Manager - West Sussex - circa £45kpa
A successful specialist manufacturing company based in West Sussex are currently recruiting for a Customer Services Manager.
As Customer Services Manager you will be responsible for the management of the sales and customer service team. You will plan, direct, and monitor all customer service activities, monitoring performance and delivery, investigating complaints, negotiating pricing and discounts. Also responsible for reporting customer service metrics and action planning when issues are identified.
In order to be considered for the position of Customer Service Manager you will…
Supplier of Live Gaming Products and Services
An additional Business Development Manager is required to join an international business to manage existing large customers and to develop new ones.
Key Skills & Background:
An experienced sales professional with a successful track record winning business in a complex, fast paced environment is required. You should be able to understand customers ’ businesses so that you can develop mutually beneficial proposals. A range of tools and techniques will be required to reduce the sales cycle, implementing innovative solutions…
£18000 - £25000/annum
You will act as the first point of contact for all clients and will be responsible for managing support calls from assignment to closure, providing…
£20000 - £22000/annum
Permanent, Full Time
£20,000 - £22,000 OTE £40,000
I am currently recruiting a Client Support Manager for a large and rapidly expanding audio branding company based just outside the Salford Quays area of Manchester. Commutable from: Salford, Stockport, Bury, Altrincham, Eccles, Ashton, Denton, Hyde. Established for over 15 years this business services clients globally across 39 countries and are currently opening more offices worldwide.
The successful candidate will be responsible for supporting a portfolio of new and existing clients as well as providing clients with world-class services and support…
We are a dynamic, professional, established company, providing retail merchandising solutions for some of the best known names in retailing across the U.K and Ireland.
Due to continual growth we now have an opportunity for a:
Responsibilities of a Dee Set Merchandiser include:
Maximising sales by ensuring a full availability of all products through accurate stock taking, inventory controls, stock and ordering processes along with effective communications with the Line Manager
Ensuring correct selling and handling routines, storage and rotation…
Customer Service Manager – Shrewsbury - Permanent
ITR Personnel are now recruiting on behalf of a well-established and respected, Shrewsbury based concern for a new Customer Service Manager. This permanent role will suit an experienced office based Customer Service Manager who is looking for their next challenge.
Strong relationships are forged with their customers all over the UK and you’ll be at the forefront of cementing and developing these while leading and mentoring a small team of customer service / sales administrators.
Duties will include (but not be limited to):
• Day to day line management of Customer Service Team
• Monthly staff…
Customer Service Manager
Salary: £30K - £45K + Benefits
International company, with 50 offices located all over the world with over 50,000 staff, is now seeking a skilled Customer Service Manager to join their team at Heathrow. The company are market leaders in their field of Electronics and Technology, meaning plenty of chance for you to expand your knowledge and to progress within the business going forward. They have a modern office with on-site parking, demonstration facility and customer training room, they also have a Technical Support team on site so that you only have to worry about Customer Service…
Customer Services Manager required, for a well established online retail platform.
Our Surrey based client is rapidly becoming the market leader within the exciting daily deal industry, allowing it's customers to take advantage of huge discounts. Businesses across a range of industries including Health & Beauty, Consumer Electronics, Restaurants, Hotels, and Leisure & Fitness use their online platform to advertise special one off promotions, deals and offers. An exciting opportunity has now arisen for a Customer Services Manager to join their team.
Job Title: Customer Services Manager
Salary: £30,000 - £40,000 + Bonus
Warehousing logistics and order fulfilment company which handles point of sale, Storage, data management, printing and mailing services seeks high calibre Customer Service Manager.
The Customer Service Manager will oversee a team of 5 Customer Account Managers and up to 15+ warehouse and production staff. You will monitor the inventory levels across all customer accounts and ensure that your team’s various customer accounts are managed effectively within the agreed SLA’s.
• Responsible for the day-to-day activities and guidance of the team.
• Ensure proactive communication between your own company and its customers with regular progress reports…
Reporting to the Business Director this role is to ensure the needs of the existing and potential customers are exceeded, in terms of delivering the contract, service and support and develop the team to ensure that consistently high standards of customer service are driven and maintained and to drive key measures and targets of the business within the customer service function
Coordinate with the production, quality, planning warehouse and transport to ensure that customer service requirements are met, and feedback their performance to the business
Direct management of the planner to include performance, training…
Customer Service Manager – Southern Region
Our client is the leading distributor and wholesaler of pharmaceutical, medical and healthcare products serving over 16,200 pharmacies, hospitals and dispensing doctors throughout the UK on a twice daily basis. They are part of a global brand and have an opening for a Customer Service Manager to join them on an initial 12 month fixed term contract basis.
* Location: Home based, with regular travel to and presence across five sites in the South to include;
- Exeter, Swansea, Croydon, Chessington and Letchworth
* Package: Up to £45,000pa pending experience plus car/car allowance, pension, private…
Customer Service Manager
£30,000 - £40,000 DOE
Due to expansion we are currently looking to recruit an experienced Customer Service/After sales Manager to join a well-established team based in Wellingborough.
The Customer Service Manager will be responsible for:
*Ensuring that the team provides the very best service to customers
*Dealing with technical queries and escalations relating to a home build
*Assisting the Operations Manager in ensuring the Customer Service Department fully implements the company policy and procedures, and that all issues raised are professionally dealt with quickly and satisfactorily.
We have a very exciting opportunity to join us as our Customer Service Manager in Stamps and Collectibles. Based in Edinburgh the role is responsible for managing a team of customer service agents, providing great service to our customers on all communication platforms.
At Royal Mail Stamps and Collectibles we capture, commemorate and celebrate the nation's events and passions. We are a highly profitable team sourcing exciting new products, to transform a traditionally declining core philatelic market.
The very first stamp, the Penny Black was introduced in the UK in 1840 and today stamps appear on letters all over the world, including…
I am currently recruiting for a Customer Services Manager to head up a brand new Customer Services Team based in Newcastle upon Tyne. The successful applicant will be responsible for the day to day management and continuous improvement and development of their team. The team will deliver value to all customers to enable them to achieve their objectives and be successful through the utilization of the products and services. The Customer Services Manager will not only manage and motivate the team but also engages with customers daily to ensure the team meets its targets for customer satisfaction and retention.
This is an office based position…
An international award winning, product based company, is now recruiting for an experienced Customer Service Manager, responsible for managing, coaching and motivating a small multi-lingual customer service and admin team.
The customer service team offer first line technical support to a growing network of international Franchisees. As the customer champion the CSM will manage, monitor and improve department systems and quality standards, working closely with other internal specialists to ensure the customer support team has the right product and market knowledge.
The CSM will also manage the centralised facilities and admin…
Customer Service Manager (Internal) based in Bedford
Capita Children's Services provides Management Information Solutions for Schools and Local Authorities. Its SIMS software is used in over 22,000 schools nationwide. A wide range of services are provided to support schools and academies. This role is based at the Capita Bedford office.
The Customer Services Managers play a vital role in managing customer satisfaction with SIMS software and services. The key purpose of this role is to build relationships with customers so that business is retained and increased wherever possible. The postholder will deal with schools and academies…
Customer Service Manager
After a period of business transfer, an experienced and high performing Customer Service Manager is required.
* To manage the Customer Service Team, promoting a culture of high performance, specifically:
* Ensuring a high level of service to customers, internal and external
* Motivation and coaching individuals to deliver high performance
* Tracking and maintenance of absence data (annual leave/sick leave/maternity etc)
* A “hands on” approach in eliminating team obstacles and identifying the most efficient and effective way of working
* Working with each member of the team to ensure…
Customer Service Manager
£20,000 - £25,000
Elevation Recruitment Group are currently recruiting for an experienced Customer Services Manager to manage the online customer service and web based helpdesk function for a successful and growing organisation based in the Harrogate area of North Yorkshire.
Duties of the role are to include:
*Responsible for developing and delivering the Customer Service strategy, building a team and infrastructure to support the overall business objectives.
*Supervision of all customer contacts whether by email, phone or social media, ensuring all communication to customers is personal, of the highest quality…
The Position – Customer Service Manager
Location – Oldham
Salary - £27,000 - £30,000
Duration – Permanent
Reporting to the Operations Manager, the successful Customer Service Manager will be responsible for handling all aspects of the contact centre, with up to 12 people reporting directly to yourself at any one time. Your duties will include but not restricted to monitoring KPI’s, liaising with the customer quality team to ensure great customer service and ensuring the contact centre runs as smoothly as possible.
You will be required to use the in house systems in order to keep all aspects of tenant files and progress…
Customer Service Manager Central London Salary on Application
MiddletonMurray are currently recruiting for a Customer Service Manager to join our Head Office team in a prime location in Central London.
Key duties will include:
* Managing the Customer Service Executives
* Delivering high level customer service
* Producing call statistics and satisfaction ratings
* Conducting follow up calls and customer satisfaction surveys
* Maintaining customer records of inquiries, comments and complaints
* Working closely with marketing team
The successful candidate will need working knowledge within a similar role, superb customer service capability…
Fantastic opportunity for a customer services manager to join a well-established company based on the outskirts of Wigan.
Working within a large organisation the role of the customer services manager will involve:
� Key Account Management
� Forming and building solid relationships with clients
� Supporting and development of the team ( 5 x customer services assistants)
� Liaising with other departments within the business to ensure excellent level of service to clients
� Creating new and developing existing policies and procedures
� Helping and managing the change of new ERP Systems being installed
Ideally the position will suit someone with…
12 Month Fixed Term Contract - Customer Service Manager - £50,000 - £65,000 An exciting and unique opportunity has arisen for an experienced Customer Service Manager professional in an established and well known manufacturer within the largest market share of healthcare products in the world. This is an amazing opportunity to be part of an organisation that has been around for 20 years and has it's products distributed across 70 countries globally. This role is based in Sunbury upon Thames and is a 12 month fixed term maternity contract.
Your new role will involve coaching, looking at strategy and developing a large customer service team with…
The main purpose of the position is to ensure customer needs and requirements are fulfilled on time and in full. The Customer Service Manager is responsible for the smooth running of the Customer Services department ensuring excellent communication between the customer, sales team, production & warehouse departments. Ability to work fully independently liaising with all aspects of the business. This is a challenging and demanding job that requires focus and a disciplined approach.
The successful candidate must have previous proven supervisory experience within a customer service environment.
Main Duties & Responsibilities:
Are you an inspiring and enthusiastic manager?
Do you have proven experience of managing a Contact Centre, Call Centre or Customer Services Centre?
Are you ready for a fulfilling new challenge?
YES? Then do not miss out on this opportunity!
This is your opportunity to work with one of the most reputable companies in the world who treat their staff well and reward hard work!
As a Customer Services Team Manager, for the Phone Team, you will be responsible for the effective provision of customer care to their Field Sales Team. The Customer Services team provides General Service, Sales and Product Support to their Franchisee customer base…
Adecco are proud to be working with a well established and highly successful company who are looking to recruit an experienced Customer Service Manager.
Managing a small team and reporting directly to the Head of Supply Chain you will be responsible for managing the customer service process and activity whilst supporting the commercial and supply chain teams in delivery of the budget. Responsibility will also include developing and implementing process and system improvements.
*To manage all sales order processing activities
*To provide service trend data for the commercial team and customers
*To fully resolve customer issues and co…
Hours: Any 5/7 days between 9am and 7pm (with weekend work)
Do you love motivating people? Are you looking to join a forward thinking business? Would you pride yourself on your customer service skills?
Due to continued growth and business expansion, our client have an exciting new opportunity within a vibrant contact centre in the Crewe area. We are looking for Customer Service Team Manager with the passion to drive their team forward to deliver an exceptional customer experience.
The right person will enjoy leading and developing people to exceed targets within a proven customer focussed approach and thrive in an environment…
An amazing opportunity has arisen for an experienced Customer Service Manager to join a global, well established and leading organisation based in West Sussex. This highly successful firm have a reputation for quality of service and exceptional standards. This is a very exciting company to join who actively encourage both personal and professional growth, an exciting career move with endless possibilities!
Working across two sites you will be responsible for managing the Customer Services teams (50 people) to deliver the highest level of service and drive efficiencies through the use of technology.
Key duties will include:
Leadership Duties are as follows...
Proactively promote and measure customer service standards, helping the Customer Service Team to achieve these goals. Collate and present KPI'S for the sales office.
Demonstrate to all staff commitment to the company's strategic goals and core values.
Lead from the front with a positive attitude and vision and demonstrate an ability and willingness to challenge others and challenge negativity.
Project a professional image at all times-communicating with other team members in a manner that gives them the support they may require.
Deal with the stresses and demands of the role whilst whilst help improve…