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Customer Service Manager
12 months fixed term contract
An exciting opportunity has become available for a Customer Service Manager to join a well-established installations company in Sheffield.
The company are looking to recruit a Customer Service Manager to cover a maternity leave contract for a minimum of 12 months. Working closely with a team of 3 colleagues, the Customer Service Manager will not have any direct line responsibility.
The Customer Service Manager will ideally come from a service led background. You will be organised, efficient, service and sales driven and able to communicate effectively both telephone…
We now have the opportunity for an experienced Customer Service Team Leader to help with the con-tinuing expansion of the UK’s fastest growing job board. The Customer Service team is integral to our continued success…
The purpose of the Customer Service Administrator Apprentice position is to enhance the customer experience and support with general queries and order processing.
*Problem solving where necessary and helping to ensure that the customer journey is managed effectively
*Chasing suppliers to see what further actions are required in order to complete customer orders
*Updating customers and finalising order documentation
*Checking supplier orders and signing off to confirm they are correct…
We’re Costa, the nation’s favourite coffee shop brand*, pouring our heart and soul into everything we do and creating moments to remember for our customers , our communities and for each other. Together we turn sips into smiles, choices into opportunities and passions into careers. Help us spread a little happiness!
About the role
As Assistant Manager , you’ll be the face of our brand, championing the Costa culture and putting great customer service at the heart of everything we do. Supporting your Store Manager , and leading the team in their absence, your responsibilities will be wide and varied, from assisting with recruitment…
£35000 - £42000/annum
The duties of this position include:
-Recruitment of service operatives
-Managing a team of 8 staff and supporting their training and development
-Carrying out employee reviews
-Ensuring all Health and Safety practices are met and following company policies and procedures accurately
-Reviewing and analysing costs to ensure maximum profitability
-Organise and monitor stock control…
Customer Service Manager (Ecommerce)
FTC, maternity cover
We are looking for a highly proactive Customer Service Manager who has a strong proven background of delivering outstanding customer service to join our Ecommerce client based in North London
Customer Service Manager – The Role
• Managing a Customer Service Team
• Ensuring outstanding customer service is delivered to each and every one of your customers
• Conducting on going evaluation of service and SLAs
• Managing annual budgets and forecasting for the Customer Service team
• Continual monitoring of departmental KPI’s
• Measuring, tracking, reporting and analysing of the department…
£17000 - £19000/annum
If you have a can do attitude, a proactive professional approach to work along with a passion for providing excellent service then we would love to hear from you. We are a small independent service Company based in Hedge End. Some days are quiet others are manic! An adaptable, forward thinking, hands on person is required to join our team.
The Company consists of 1 x MD, 1 x FD, 1 x OP Manager , 4 field based engineers, 1 sales administrator and this position. We are members of the National Security Inspectorate and operate a Quality ISO management system, therefore accuracy and the desire and ability to do things properly…
£17000 - £19000/annum
At present we are looking to recruit a Service & Maintenance Coordinator to work in our Marston Green office supporting the Service & Maintenance Manager and Supervisor with the daily running of the department
The main responsibility of the Coordinator will be for inputting incoming customer service requests / reactive calls and organizing / prioritising schedules for field engineers…
Stoke on Trent
£44000 - £48000/annum
An opportunity for an experienced Operations Manager with excellent customer relationship skills to work within a large-scale school IT managed service with a renowned IT Employer.
RM Education is the leading provider of software & services to the Education sector and employs over 1500 staff. Field based and reporting to a Regional Manager , the Operations Manager will lead the Stoke-on-Trent Managed Service team of 13 school and mobile Support Engineers and Technical Specialists that combine with RM's centralised helpdesk and other remote services…
We are a dynamic, professional, established company, providing retail merchandising solutions for some of the best known names in retailing across the U.K and Ireland.
Due to continual growth we now have an opportunity for a:
Responsibilities of a Dee Set Merchandiser include:
Maximising sales by ensuring a full availability of all products through accurate stock taking, inventory controls, stock and ordering processes along with effective communications with the Line Manager
Ensuring correct selling and handling routines, storage and rotation…
Customer Service Manager - Ringwood
Salary: £23,000 to £25,000 Plus Benefits
We have an exciting opportunity for the right candidate to join our busy Customer Service department. You will be responsible for managing the activities of the customer service team in order to enhance and maintain customer relationships, and for developing a high performing team capable of ensuring all our customer needs and expectations are met.
Gilgen Door Systems, a member of Nabtesco Group in Japan, is renowned for its innovative door drive systems and overall solutions for use in-door, gate and folding-wall systems. Our employees are our most valued…
Customer Service Manager
CST is a leading provider of innovative communication and software / hardware solutions. Our core B2B client base is the hospitality industry where we are firmly the #1 comms partner. Other industries include retail, healthcare, corporate and leisure. A hard working, passionate group - we like to get the job done and have some fun along the way.
Located in Edgware, Middlesex but will relocate locally in 2017. (Watford, Elstree, Borehamwood, Hemel Hempstead).
* Customer Service Desk / Team - managing our 1st and 2nd line support service function and team (6 people) to ensure quality…
Customer Services Manager
Managing a small team of between 2-6 people
Customer services management
Liaising with clients and customers regarding their requirements
Recognising needs and tailoring service to suit
Coordinating and scheduling engineer appointments
Responsible for purchasing and invoicing
Developing client relationships
Motivating and managing staff daily
Previous customer services management experience is essential
Experience of sales within a service environment
Excellent communication and organisational skills
A strong and confident manager who can motivate and manage a team of diverse…
Are you capable of delivering exceptional customer service? Can you manage a team? Are you a passionate, enthusiastic and motivated individual? Bi-lingual written and spoken Dutch/English to a business level languages required.
Dutch Customer Services Manager / Customer Services Team /Customer Services/Sales Manager
An exceptional thriving company, with in excess of 20 years’ experience and a presence in more than 20 cities, are seeking a Dutch Customer Services Manager. My client is an outsourcing provider for a list of household market leading brands, this opportunity is focusing within the leisure/holiday sector. Any previous exposure…
Customer Service Manager -
Due to continued growth we have a fantastic position available for a high calibre Customer Service Manager to join our client on a permanent basis in the Newport area.
The role and company
Reporting into the Commercial Manager the Customer Services Manager will lead an established team of Customer Account Executives, developing, coaching and managing individuals to drive performance and increase customer spend. Working for this global company you will benefit from an excellent working environment with the opportunity to further develop your career, you will receive excellent training, development and compensation…
Customer Service Manager- Luxury Developer
£35,000 to £45,000 plus package
South West London
I am working with a leading, luxury Developer who is known for the quality of their build and high customer satisfaction scores, to find a Customer Service Manager to join their well established, but consistently growing, team.
As a Customer Service Manager you will be based on a high end, luxury development in an exclusive part of West London and responsible for maintaining the already high levels of Customer Care that are in place.
You will be a Customer Care Manager at the moment with proven knowledge of the Construction industry…
Job Title: Customer Service Manager
A vacancy exists for a Customer Service Manager based at Hartlepool. We are looking for someone who is passionate about customer services and known for their ability to successfully lead, motivate and develop others.
You will ensure your team professionally handle sales enquiries, orders, artwork or cutter requests and that complaints and queries are processed to both internal and external customer satisfaction. As an excellent communicator you will ensure clear communication channels exist between departments within the Hartlepool plant…
Customer Service Manager
Salary £40k to £60k plus benefits
My client has an excellent opportunity to join the company as a Customer Service Manager. This is a brand new role created to maintain and grow the customer relationships within my client’s Revenue Recovery client base, taking advantage of all cross and up selling opportunities of their services. You will have a high level, broad knowledge of the energy industry gained from sales or account management within a supplier, broker or consultancy. With the gravitas to network and build relationships you’ll also be leading a small team so you should be a confident and effective people…
Customer Service Manager (Internal) based in Bedford
Capita Children's Services provides Management Information Solutions for Schools and Local Authorities. Its SIMS software is used in over 22,000 schools nationwide. A wide range of services are provided to support schools and academies. This role is based at the Capita Bedford office.
The Customer Services Managers play a vital role in managing customer satisfaction with SIMS software and services. The key purpose of this role is to build relationships with customers so that business is retained and increased wherever possible. The postholder will deal with schools and academies…
CUSTOMER SERVICES MANAGER
GLOBAL COMPANY RELOCATING TO SOLIHULL AREA
TO £33000 + GENEROUS BONUS + BENEFITS
CLOSING DATE FOR APPLICATIONS - WEDS 18TH FEBRUARY 2016
**FIRST INTERVIEWS TO TAKE PLACE 23RD FEBRUARY**
We're seeking a Customer Services Manager with relevant experience to oversee the UK Sales and Service centre of this established and successful company.
No doubt you'll have the managed a small team of up to 6 people and have a minimum of 5 years experience in a similar role.
The ability to lead and motivate a team by example, coupled with your excellent interpersonal skills will be paramount. Responsible for HR and Training…
Ecommerce Customer Services Manager
£40,000 - £50,000 + bonus + benefits
A young but exciting global online retailer whose turnover is expected to grow from £300m+ to £700m+ in 2016 are looking to hire a new Customer Services Manager to manage the UK team of Customer Service Supervisors and Agents. Aside from the day to day operational activity of coaching, managing & developing the team, you will also play a strategic management role in building a strategy & plan to help the company reach the next level of growth & ensure customers continue to have huge smiles!
Implement & develop the strategy, vision and objectives…
Customer Service Manager - £27,000 to £31,000 + Company Car, Fuel Card and Benefits.
One of the UK's leading independent IT service and software solution providers to the UK Corporate Hospitality market, our Customers are groups including include pubs, clubs, restaurants and hotels.
We are currently seeking a Customer Service Manager to join our expanding team who will be responsible for maintaining Customer relationships alongside managing allocated projects.
Other key responsibilities will include:
* Building and maintain strong Customer relationships.
* Attending Customer project meetings as and when required alongside ensuring…
Customer Service Manager required for growing business in Hull £30,000 - £50,000 pa + bonus and 23 days holiday + bank holidays
You will be required to train up a new customer team and implement new procedures and policies in a brand new customer service department. This is a fantastic oppurtunity to join a growing company with excellent career growth.
Participate in the recruitment, induction, and development of staff
Manage and develop the team to ensure performance and motivation levels are high
Build an excellent level of product knowledge and pro-actively drive improvements in service quality leading to enhanced customer experience…
A B Resourcing is currently recruiting a Customer Service Manager to join this growing organization.
Based within a central location in the Midlands the role would suit an experienced Customer Service Manager who is seeking a fresh challenge or someone at team leader level who is looking for the next career move.
The successful candidate will have the experience and ability to :-
Build, develop and motivate a high performing team committed to achieving success through each other.
Continually lead and motivate team members through effective monitoring of agreed team and individual targets on a regular basis.
Conduct regular staff reviews…
A new opportunity has arisen for an experienced Customer Service Manager to join our forward thinking, innovative client based in Harrogate.
This is an exciting opportunity for someone with previous managerial experience, preferably within a call centre, to join a company whose emphasis is always on providing a high quality product and outstanding customer service.
* Working as part of the team providing support, respect and assistance to fellow colleagues across the business
* Direct the daily operations of the customer service team to ensure proper functioning of the department
* Identify and utilise individual skills…
Customer Service Manager
Our client is a leading manufacturing business based on the outskirts of Newport.
The client is going through significant expansion plans and as a result their Customer Service / Account Management department is expanding.
Responsible for increasing customer satisfaction and continuously improving KPI performance. This is achieved by coaching, setting standards for the customer service teams, building necessary skills to retain and grow profitable customers by identifying, quantifying and selling the clients value to the customer.
40 hours per week.
A very successful online retailer are growing based in the Harrogate area they offer a fantastic office and work environment and are looking to appoint a Customer Service Manager.
Main Job Tasks and Responsibilities
Working as part of the team providing support, respect and assistance to fellow colleagues across the business.
Direct the daily operations of the customer service team – inclusive UK/FR/DE to ensure proper functioning of the department.
Identify and utilise individual skills and strengths within the team and allocate and motivate accordingly
Review, develop and implement customer service policies and procedures
Pearson Whiffin is currently recruiting for a Customer Service Manager position in the rural Maidstone area.
Do you have previous experience managing a team?
Is providing exceptional customer service something that comes easily to you?
Are you looking for that next step in your career?
Do you have a full UK driving licence and access to your own vehicle?
Pearson Whiffin can help you!
Your duties would include but not be limited to:
Identifying ways to measure customer service, analysing statistics and reviewing the services and implementing new processes where needed
Escalation point for any high level customer complaints
We are searching for a strong Sales & Customer Service Manager to join a successful team based in Langley Mill, Nottingham. This is an opportunity within an established company, where you will manage a team of experienced B2B telesales/customer service executives, who are generating business from outbound cold calls and servicing existing customers.
You will be working for a reputable company within the Printing Industry. They manufacture and distribute Printers and Accessories in over 35 countries worldwide.
This role will require you to perform the following duties:-
- Monitor, and manage KPI's
- Manage teams of Telesales and Customer…
My client in Huntingdon are looking for an experienced Customer Service manager to join their very reputable business on a permanent basis due to an internal promotion. This is a fantastic opportunity for anyone looking for career development and the opportunity to excel.
The day to day management of all direct reports including the allocation of work, monitoring attendance, conduct and performance in conjunction with the HR Department
Develop SOP's for the team and ensure cross-training amongst all team members
Model excellent pro-active customer care practice for the team
Control and manage staff holiday requests to ensure effective…
Customer Services Manager required to manage and lead the Customer Service Team of large, reputable company based near Ipswich.
The successful applicant will ensure that all customer enquiries, orders and correspondence for the company’s products are promptly processed and managed and will maximise sales opportunities via inbound and outbound calling in order to drives sales performance. He or she will manage the daily sales administration process ensuring sales databases are maintained and monitoring sales team activities.
Applicants must have previous proven experience of managing and leading a busy customer services team, and will preferably…
Customer Service Manager
PERMANENT ROLE £40K to £50k per annum + Benefits (NEG)
We require an experienced Customer Service/Call Centre Manager for an exciting opportunity that has arisen with a leading merchant provider in the Hull area. Ideally you will be an experienced Manager working in a high volume call centre who maybe looking for their next stage of career progression.
Successful candidate will be responsible for:
Directly manage the team to ensure all levels of performance and motivation is as high as possible.
Recruiting suitable staff for the operation.
Continuously improve existing processes and develop new ones with…
CUSTOMER SERVICE MANAGER for a National Top 20 House Builder to cover an area of South Yorkshire and East Ridings - You must have a background working for another New Build business, Housing Association or similar Construction company as you will be dealing with Clients during the 2 year warranty period after the property has been built and occupied.
You will manage the Customer relationships on sites across South and East and into Central Yorkshire ensuring that any reactive maintenance issues are resolved within given timeframes to the customer satisfaction.
You will manage both in house and contracted Maintenance Operatives to ensure…