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Trainee IT Support Specialist
Are you looking for a first-class online IT training course? Are you technically minded and have a passion for technology? If so, you are ideally suited to train for an exciting career in IT Support. Become an IT professional with the IT Support Specialist training package and have the latest technology at your fingertips.
Average Annual Salaries for fully trained IT Support careers:
1st Line Support - £21 500
2nd Line Support - £26 000
IT Support Specialist - £35 500
3rd Line Support - £37 000
Whether you are new to IT or in the early to mid-level stage of your IT career, this carefully tailored IT Support…
A great opportunity for an IT Support Engineer to join an award winning and highly respected IT Employer and provide 1st line remote support to schools across the UK.
RM Education is the leading provider of IT software & services to the Education sector and employs over 1500 staff. Based at the Bellshill office near Glasgow, the Support Engineer will work within a friendly and collaborative 1st & 2nd line central helpdesk support team, taking calls from schools and providing 1st line problem solving resolutions and call logging/escalations as appropriate…
Do you have a passion for technology? Are you always helping family and friends with their computer problems and want to find an online IT training course that will give you the knowledge and skills you need to enjoy a fulfilling and exciting career in the IT industry? The IT Support Specialist training programme can help you become an IT professional enjoying the benefits of having the latest technology on hand to provide results.
Did you Know?
Having a career as an IT support specialist can provide you with a good average annual salary. ITJobsWatch in 2015 showed the average salaries as follows…
£13 - £16/hour
The successful candidate will be experienced in working in first line support both on the phone and face to face and have prior experience of dealing with user accounts in Active Directory (adding/removing users and password resets etc.) and MS Exchange 2003 & 2010.
*Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware.
*Provide assistance by phone, email, in person and/or using a ticket management system.
*Demonstrate strong communication skills…
The primary interface between the Customer and all internal departments and/or 3rd party agents.
Provide support for the CSO (drivers) community regarding delivery and customer queries.
• Call handling and resolution of all customer enquiries on a first time basis, taking ownership for the completion of enquiries from initial contact to resolution.
• Provide customers with timely and comprehensive feedback to their enquiries and actively managed the expectations of the customer.
• Utilise the Company systems, including liaison with internal departments and with CSO’s to achieve the effective resolution of all enquiries…
FIRST LINE SUPPORT TECHNICIAN
REPORTS TO: GROUP IT MANAGER
SALARY: £19,000 - £21,000
Working with a leader in electronic access control, this is a key role within the IT function in the continued maintenance, support & development of overall IT infrastructure.
To assist business users, ensuring that the technology infrastructure that supports them in the completion of their duties is appropriate & robust.
As part of a small team, work with great autonomy to deliver outstanding and consistent levels of support in a fluid and high pressure multi-site environment.
Assist with the administration of the companies…
Balfour Beatty has an exciting opportunity for an BI Support Analyst to join our Enabling Functions - IT team to work in Linlithgow, Sheffield or Newcastle Upon Tyne.
What you'll be doing
As a Solution Analyst, you will be:
Provides effective applications support ensuring any relevant incidents allocated are quickly identified, prioritised and resolved to ensure the service provided is in line with the required operational targets and business need.
Ensures appropriate communication is provided to relevant stakeholders and users on incident progress and escalations
Maintains the Applications within designated area to ensures…
We are seeking a Civil and Temporary Works Engineer to join us, based in Cumbernauld.
The purpose of this role will be to work with the project team, designers and subcontractors through the design phase to deliver the safe and suitable scope of works in line with the project objectives. Also, to provide advice as to the constructibility and sequencing of civil design and temporary works designs for Power T&D business around Cabling, Overhead Lines and Substations.
What you'll be doing
To undertake the design and co-ordination of civil and temporary works designs required on projects, from the initial…
£0 - £45000/annum
To lead and manage a team of Account Executives for our flagship Human Capital Management solution, focusing on ensuring relationship stability and enhancing the client experience across the client base.
To support role out of the service model to new and existing associates
To support delivery of stronger relationships between ADP and the clients across the team's portfolio with a focus on non operation engagement
To actively develop and manage the Account Executives so they understand what relationship management looks like and how to get there
Associate KPI measurement and tracking of performance…
BUSINESS AREA: Conduit Global
• Respond to customer telephone, email and voicemail enquiries concerning support requests, application availability and general questions, and to co-ordinate the entire support incident for the client, ensuring excellent customer service
• Provide desktop support for the call centre and admin team (to include some remote support of admin users/field sales)
• Troubleshoot PC and printer problems
First Line Technical Support - IT & Telecoms
Salary: £18,000 - £21,000 DOE
Our client is an award winning Leeds based telecommunications company. With over 30,000 clients, both the product base and customer base is widening considerably. Due to continued growth and success, this has provided a truly exciting opportunity for 2 First Line Technical Support Engineers to join their busy and energetic Leeds city centre based office!
As a First Line Technical Support Engineer you will be in a customer facing role, providing support, problem solving and advising customers. You will be required to provide front line technical support…
Adecco are currently recruiting for a First Line Support role in Grimsby. This is an outstanding permanent opportunity to join a leading local business in the region that would offer superb long term career prospects and many benefits. The salary will vary from £13,000 - £17,000.
Your role will be providing first line support to all technical queries within numerous company departments. Your duties will also mean you will have to be flexible with working with vendors and other departments on a daily basis.
*Providing first line support for all system and hardware faults.
*Ensure all systems are upto date with the latest…
The position is based at My clients European Headquarters, located in Worcester reporting to the regional IT Manager. However, it will require a large portion of time within the Worcester Manufacturing Facility and also the Manufacturing Facility (with potential international travel).
You will be responsible for the Administration of the European Service Desk, providing both 1st and 2nd line technical support to all of European computer and telephone users (including the facilities, 3rd party logistics and repackaging plants, Manufacturing Reps, Distribution partners, customers and field based direct sales force) and any visiting…
Position: Graduate First Line Support Analyst / Service Desk Analyst
Salary: £18,000 - £23,000 p/a
A fantastic opportunity has arisen with Cooper Lomaz for a bright and enthusiastic Graduate First Line Support Analyst to further their career in IT Support within an outstanding, Cambridge-based company.
This is an excellent chance for an entry level candidate to become part of a customer-service focussed, Service Desk Team who provide a high standard of first line support to the organisation's users.
You will primarily be responsible for the following:
- Working amongst First Line Team to provide…
Our client based in Peterborough is seeking a Customer Support Consultant for a 6 month fixed term contract. You will be responsible for assisting customers with first line system issues, taking inbound technical calls from customers offering remote support and assistance, problem solving minor IT issues, logging and tracking support, updating customers on resolution, making managers aware of any common trends, weekly reporting and occasional registration of new customers, training and outbound service calls. To be considered for this role you will have exceptional telephone based customer service skills, strong verbal and written communication…More
1st Line IT Support
£14,000 - £15,000 DOE
Our client a leading business within their sector are currently seeking a 1st Line Support Technician to join their team.
As the 1st Line Helpdesk Agent will be responsible for providing first class, helpdesk style, technical support and service to your client base. This will include providing support and advice to clients for all queries and ensure the highest levels of customer service are adhered too.
To be considered for this role you must have worked in a customer service environment, have a genuine interest in IT & Technology, have excellent customer service skills and be highly…
1st Line IT Support Analyst, Abingdon, £18k - £23k + bonus & benefits:
Are you an IT graduate or IT college leaver who is passionate about a career in IT?
If so, our client based in the Abingdon area of Oxfordshire, is looking to recruit a 1st Line IT Support Analyst to join their talented IT team.
If you were to be successful in gaining this 1st Line IT Support Analyst position, you will provide a first line response to internal users either remotely or through desk visits. You will take responsibility for all aspects of the day-to-day support and administration of the organisations windows network, resolving technical issues…
1st Line Service Desk Analyst
Established client in the hospitality sector is recruiting a 1st Line Servicedesk Analyst to be the first point of contact & support for technology issues for business users and external software/service suppliers. This is a fixed term contract for 3 months paying 16k pro rata, with the possibility of the role being made permanent.
As a 1st Line servicedesk analyst the role will include:
- Respond to service or incident requests for technical assistance in person, via phone or electronically providing 1st line support or passing to other members of IT in line with Service/Incident Management policies, processes…
1st line - Helpdesk Analyst – Nightshifts – Runcorn
My industry Leading Client based in Runcorn, Cheshire is currently looking to recruit a 1st Line IT Support Helpdesk person to work as part of our client’s award winning Service Desk team. This is a fantastic opportunity for someone to join a progressive forward thinking organisation.
The role is based on a 4 nights, 4 nights off operation and the role is paying £23,000 to £25,000 per year (plus excellent company benefits, incentives and bonuses).
Role and Responsibilities:
• Provide a call-answering and logging function
• Carry out a wide range of first time fixes against an agreed service…
1st Line Support Technician - Graduates & School Leavers Considered
Are you an ambitious individual with a passion for computers and technology? Would you be interested in joining a progressive company that will invest in and support your IT career development for the long-term?
We are seeking a talented and committed 1st Line Support Technician to perform a key role in assisting clients with remote desktop support issues.
You will be working with a diverse range of technologies that will enhance your skills, and you will be working with like-minded people in a friendly and dedicated team. This role has become available due to continued growth…
We are looking to recruit an experienced 1st Line IT Support Technician to work on a temporary basis for our client based in Bolton office. The successful candidate will report directly to the IT Manager and the principle purpose of the role shall be to provide first line helpdesk support to clients, assisting them with hardware and software problems via phone and e-mail.
* To provide 1st line technical support; answering support queries via phone and e-mail
* To support users remotely
* Configuration of laptops / pc’s
* Basic administration of telephony system
* Provide support on the range of internal systems
* Respond to enquiries…
Our client is the UK’s leading feline welfare charity. They now help around 205,000 cats and kittens through their network of over 250 volunteer-run branches and 31 adoption centres and homing centres.
An excellent opportunity has now arisen for a Senior IT Services Technologist to join them at their office in Chelwood Gate, Haywards Heath. This is a fixed term contract for 12 months.
Within this role, you will be responsible for providing first and second line IT support to volunteers and staff throughout the UK using remote management tools and techniques. You will also be responsible for configuring, installing, and maintaining software…
Chesterfield Adecco have an exciting opportunity for an experienced 2nd line IT technician to join their excellent leading organisation.
The role will be based in an office so experience in an office environment is essential. The candidate will be required to liaise with various members of staff within the organisation so excellent communication skills are essential.
The successful candidate will have experience as a 2nd line support I.T. technician and it is essential that the candidate has experience on an I.T. helpdesk. The successful candidate will also have experience rolling out PCs. The successful candidate will have experience with…
1st Line IT Support Analyst, Service Desk - Windows
1st Line IT Support Analyst, Service Desk, Helpdesk, Microsoft, Windows, MS Office, Desktop, ITIL
1st line IT Support / Service Desk Analyst is needed to work as part of a busy IT support team. You will be providing first line support to a range of primarily internal users across the business. The role involves the support of Microsoft Windows 7, 8 and 10 along with MS Office 2007, 2010, 2013 along with other Desktop software and some hardware troubleshooting. Tasks include call logging, resolution of faults and appropriate escalation ensuring that SLAs are met. The right candidate will…
1st Line Support Technician required for a leading manufacturer of leading technical products, based in Brighton. You will be supporting the end users across a range of IT systems including hardware and desktops.
As the 1st Line Support Technician, you will be playing a key role within the IT department in the maintenance, support and development of the IT infrastructure. You will be supporting business users, ensuring that the technology infrastructure is appropriate and robust for their IT needs.
Working as part of a small team, you will be able to manage your own workloads, delivering high (and consistent) levels of support. This role will…
Job Title: 1st Line Support Advisor
Salary: £17K P/a Neg DOE
Hours: Monday to Friday
The IT Support Technician will provide a wide range of support services at a first/second line level, escalating to the Network Manager when necessary.
The role requires an adaptable and enthusiastic approach to performing a wide variety of duties. These include but are not limited to:
• Provide first/second line IT Support as directed
• Provide exemplary customer service at all times
• Respond to service requests via email, telephone calls, personal contact or other methods and ensure all are logged in the appropriate service desk system…
IT Support role in Pembury…
Our client is a well established IT firm based in Pembury who provide professional services and a market leading service.
The role will include providing first line support for our clients customers based in the UK, Europe and the USA. Your duties will include; answering customer queries quickly and efficiently, performing initial problem determination on assigned cases, provide remote support and change management assistance to customers, ensuring documentation is clear, concise and updated in the Helpdesk/CRM systems and continuous customer interaction on the status of their issues.
We are currently recruiting for an IT Support adviser, this position may suit someone who is looking to move in to an IT role as a trainee or an existing IT Support adviser who is looking for a new challenge.
This will be a diverse role, working as part of a small team you will require the ability to multi task and work well under pressure. You will be interacting directly with clients and customers, experience of working in a customer focused role previously will be advantageous.
The IT Support role will include:
• Answering incoming calls from clients
• Logging calls onto helpdesk system and attempting first…
Junior IT Technician (IT Support, Helpdesk, 1st Line) BLUJ33037
Salary £18,000 – £20,000 depending on skills and experience plus Benefits
From its beginnings in 1961, our client has become a leading supplier of small domestic appliances, spare parts and accessories for your home and garden. The Company has shown impressive growth from £11.5m turnover in 2009 to £29m in 2015.
With a streamlined distribution and planning process and excellent customer service approach, the business enjoys a 5* rating in the US and receives 97% positive feedback from Amazon customers in the UK.
They are currently seeking a proactive individual…
Reqiva are working with a Reading based technology company who are looking for a 2nd Line Support Engineer to join their team. You will have hands on responsibility of the whole IT Infrastructure including servers, desktops and applications.
You will report directly to the IT Manager and sit above 1st level IT support engineers. The role will be split between Reading and a Surrey based office.
Role and responsibilities:
*First line support for day to day technical queries
*Troubleshooting IT issues and requests over the phone, email and remote access
*Act as an escalation point for Windows server support
*Active Directory and Exchange…
Infrastructure Engineer / Infrastructure Analyst / IT Support Engineer / Infrastructure Support
Commutable from Warrington, Liverpool, Manchester, St Helens, Wigan
My client, a prestigious organisation based in Warrington, is currently recruiting for an Infrastructure Support Engineer to join their highly successful team. The successful Infrastructure Support Engineer will support and develop the firm's system as a whole. My client is a large organisation and this is a fantastic opportunity to join a leading firm which offers excellent career progression opportunities.
- Windows Server 2008R2 (2012 desirable)
JOB: Support Engineer - 1st Line
COMMUTABLE FROM: Bury St Edmunds, Stowmarket, Ipswich, Thetford.
JOB TERM: Permanent
My client based in Suffolk have an immediate requirement for a Support Engineer to provide ongoing support for their internal systems across various sites..
In this role you will be dealing with a variety of internal issues, providing 1st line support. You will liaise with internal teams, deal with queries and ensure that incidents and problems are resolved quickly first time.
This is an excellent opportunity for someone looking to progress their IT career, and my client offer training…
Role: 2nd Line Support Analyst
Salary: £24,000 - £29,000 + Benefits package
My worldwide client is looking for a 2nd line support analyst to join their team in their Bristol based office. Reporting to the Service Desk Supervisor you will be involved in the day to day support and maintenance of the IS network infrastructure.
This is an exciting opportunity for a strong 2nd line analyst to join a small, friendly team with a varied role as you provide technical support, assistance and expertise to all end users of those systems.
You will need to have experience working in the 2nd line in a networked business environment…