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Job Title
Salary/Rate
£19000 - £22000/annum 
Location
Posted
01/05/2015 (16:02) 
Agency
Job Type
Permanent 
Description

Helpdesk Analyst is now required to join a dynamic customer focused support team within the one of the UK's leading service Companies. On a day to day basis as the successful Helpdesk Support Analyst you will support a significant mobile and fixed user base throughout the UK, supporting Microsoft desktop and bespoke business applications.

Joining as a Helpdesk Analyst you will be offered a clear career progression route. Based on success you will be able to move from Helpdesk Analyst to 2nd line or field based support and onwards into server and network disciplines. Full training will be offered.

The essential commercial experience…

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Job Type
Permanent 
Applications
More than 10  
 
Location
Birmingham  
Posted
13/05/2015 (12:57) 
Company
Job Type
Permanent 
Description

Helpdesk Representatives

Birmingham

Competitive salary + excellent benefits including 23 days holiday (rising to 25), bonus scheme, sick pay scheme, pension scheme

We currently have a number of vacancies at our busy response maintenance helpdesk based in Birmingham. Our helpdesk provides scheduling, customer liaison and administrative support to the company’s social housing repairs and maintenance contracts.

We are a leading company that provides a safe, secure and friendly working environment and great opportunities for career progression.

As Helpdesk Representative, you will become an expert in your field. The duties of the various…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£22000 - £24337/annum Onsite Parking  
Location
Coventry, Warwickshire  
Posted
06/05/2015 (13:15) 
Agency
Job Type
Contract 
Description

Helpdesk Administrator
£24,337
4 Month contract

We are currently recruiting for a Helpdesk Administrator for a company based in Coventry City Centre. This is a full time position working Monday to Friday 9am to 5.30pm. Working within the Helpdesk team which supports users of the companies' online system, the helpdesk role involves dealing with telephone and email queries mainly from customers, providers, employers and internal staff.

This position is to start on the 26th May so is only suitable for candidates who are immediately available.

Main duties of the Helpdesk Administrator:
Answering on average up to 30 calls per day
Responding…

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Job Type
Contract 
Applications
More than 10  
 
Salary/Rate
£17250/annum 
Location
Birmingham  
Posted
27/04/2015 (13:55) 
Agency
Job Type
Contract 
Description

Helpdesk Co-ordinator

Birmingham

Temporary (on-going)

Immediate Start

£17,250

An immediate and exciting opportunity for a Helpdesk Co-ordinator has arisen with my client who is one of the largest independent Facilities Management companies. The successful Helpdesk Co-ordinator will be responsible for effectively using the planners, allocating engineers and ensuring the completion of tasks in accordance with the clients requirements.

Main duties and responsibilities:

• Managing engineers diaries
• Booking engineers on site
• Ensuring closure maintenance is completed within specified timescales
• Allocating the engineers by skill…

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Job Type
Contract 
Applications
More than 10  
 
Salary/Rate
£18000/annum 
Location
Edinburgh  
Posted
13/05/2015 (15:23) 
Agency
Job Type
Permanent 
Description

Due to a recent lucrative contract win, my client a UK Leading Facilities Services provider to the built environment are currently recruiting for an experienced Helpdesk Administrator to provide outstanding emergency and reactive maintenance on a full time permanent basis.

Working within their fast paced Helpdesk function working closely with the Administration Manager within a team of four, you will be responsible for:

• Co-ordinating and planning of PPM and Reactive Works in line with SLA's within designated geographical area to a multi skilled mobile workforce.
• Logging of all PPM’s and making sure these are completed in time…

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Job Title
Salary/Rate
£15080/annum 
Location
Glasgow  
Posted
14/05/2015 (10:46) 
Agency
Job Type
Permanent 
Description

Job Title: Helpdesk Advisor (Full Time – 37.5hrs)
Location: Glasgow
Salary: £15,080 - rising to £15,404 after 3 months and £16,158 after 6months

Our client is a market leading Facilities Management company enjoying substantial growth with an impressive multi-site customer retail base.

As a result of continued growth we are now looking to recruit a Helpdesk Advisor for a key account to be based at their head office in Gorbals area of Glasgow

Job Purpose:

To receive inbound fault calls and queries from Customers and field engineers and make necessary outbound calls in a professional manner. Accurately and efficiently complete all relevant…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£6032/annum 
Location
Posted
14/05/2015 (11:33) 
Agency
Job Type
Part Time 
Description

Job Title: Helpdesk Administrator (Part Time – 15hrs)
Location: Glasgow
Salary: £6,032 - rising to £6,161 after 3 months

Our client is a market leading Facilities Management company enjoying substantial growth with an impressive multi-site customer retail base.

As a result of continued growth we are now looking to recruit a part-time Helpdesk Administrator to be based at their head office in Gorbals area of Glasgow.

This role is working weekends and weekday evenings between the hours of 7am – 10pm. We are therefore looking for candidates to be flexible with working hours.

Job Purpose:

To receive inbound fault calls and queries…

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Salary/Rate
£20000 - £21000/annum 
Location
Docklands  
Posted
30/04/2015 (20:09) 
Agency
Job Type
Permanent 
Description

I am recruiting for a Facilities Helpdesk Operator to work for one of the UK leading service providers. This is a great opportunity to be part of a successful organisation and join a prestigious contract.

* To administer all helpdesk calls in line with site specific SLA’s
* Assist and provide general contract administration to Management & team
* To oversee items produced in Maximo and Oracle, such as the quality of narrative and accuracy of information
* To be a contact point for subcontractors
* To ensure that the teams Purchase Invoices are approved to pay as soon as reasonably possible
* Records Filing & Requests
* Assisting…

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Salary/Rate
£16500/annum + benefits 
Location
Newmarket  
Posted
19/05/2015 (15:23) 
Agency
Job Type
Permanent 
Description

Title: Helpdesk Coordinator

Location: Newmarket

Salary: £16,500 + benefits

Holidays: 23 + stats

Key Skills: Excellent I.T Skills, Customer Service, Facilities Management experience, Helpdesk, Engineering

The Role

Working on the Pre-Planned Maintenance (PPM) and Reactive Helpdesk in the Newmarket office, you will be responsible for effectively using the planners, allocating engineers and ensuring the completion of tasks in accordance with the client’s requirements.

Your duties will include but won’t be limited to the following:

* Use the PPM Planners and Engineers diary to plan tasks
* Allocate the correct engineer…

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Job Type
Permanent 
Applications
Less than 10  
 
Job Title
Salary/Rate
£20000 - £24000/annum bens 
Location
Ascot  
Posted
13/05/2015 (12:03) 
Agency
Job Type
Permanent 
Description

Helpdesk Support

We are a looking for a Helpdesk Support analyst with good Windows support skills for this medium size corporate organisation.

The role will be working in a multiskilled team providing 1st and 2nd line IT support with a clear commitment to end-user (customer) satisfaction of 200+ users. The support executive is responsible for the day to day support of user base by telephone, email, remote access online tickets and other relevant IT Admin process. The role will include a split between 1st/2nd line support of all PC desktops, laptops, MDM (mobile device management), networking and other end-user corporate applications…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£15500 - £16500/annum 
Location
Birmingham  
Posted
12/05/2015 (16:08) 
Agency
Job Type
Permanent 
Description

Helpdesk Representative (Property/ Facilities)

Birmingham £15,500 - £16,500

About Our Client

My client specialises in the social housing, education and commercial sectors. They provide a broad range of facilities management services to the built environment. These services include painting, M&E gas and electrical, bathroom and kitchen refurbishments and renewable energy solutions. They operate in the private and public sectors, housing and non-housing, their clients are in a broad range of sectors including local authorities, housing associations, education, retail, private and commercial.
They are looking to recruit Helpdesk

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Job Type
Permanent 
Applications
More than 10  
 
Job Title
Salary/Rate
£16000 - £20000/annum 
Location
Abingdon  
Posted
15/05/2015 (11:32) 
Agency
Job Type
Permanent 
Description

Helpdesk Engineer - 1st and 2nd Line

Abingdon

£16,000 to £20,000 Depending on experience - includes excellent training!

This is a fantastic opportunity for you, a 1st / 2nd line support engineer, IT Support Engineer, Helpdesk Engineer or potentially Junior Engineer, to join a leading IT Support company based near to Abingdon in Oxfordshire.

This company are offering excellent training, and so to be successful all you need is to be able to say yes to these questions:

* Do you have some experience in IT support?
* Are you happy to work shifts patterns? (This will be based around 7 days and 8am to 10pm with early and late shifts…

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Job Type
Permanent 
Applications
Less than 10  
 

Get the latest Helpdesk jobs with Jobs by Email

Job Title
Salary/Rate
£16000 - £17500/annum 
Location
Nottingham  
Posted
20/05/2015 (17:33) 
Agency
Job Type
Permanent 
Description

I am actively seeking to recruit for a Helpdesk Analyst in a permanent position based in Nottingham.

As a Helpdesk Analyst you will provide excellent customer service focussed support for SQL driven applications. You will have experience working via telephone and email to resolve issues, ideally in a technical environment. You will have knowledge of both SQL and Excel as well as web-based applications.

If you are a match for this role and are looking for a new opportunity please apply immediately.
Due to the volume of applicants responding successful candidates will be contacted in due course. Should you not be selected on this occasion…

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Job Type
Permanent 
Applications
Less than 10  
 
Salary/Rate
£0 - £23000/annum 
Location
City of London  
Posted
18/05/2015 (17:40) 
Company
Job Type
Permanent 
Description

Title: Helpdesk Coordinator
Length: Full time, Permanent position
Salary: Up to £23,000 Per Annum
Location: London

My client a FTSE 250 organisation is looking to hire a Helpdesk Administrator in London on a full time, permanent basis.

Main duties
* Receiving inbound and outbound calls
* To assist managing all Administration Processes
* Raise job tickets on Maximo for engineers
* Complete P6 Journals for monthly recharges
* Final/Hard closure of all tasks in Task Management systems
* Check WRS Summary Data Sheets
* Raise Purchase Order Requests and Uplifts
* Capturing all non-productive hours
* Chase engineers for paperwork…

More
Job Type
Permanent 
Applications
More than 10  
 
Job Title
Salary/Rate
£28000 - £40000/annum 
Location
High Wycombe, Buckinghamshire  
Posted
01/05/2015 (17:26) 
Agency
Job Type
Permanent 
Description

My client is a non-profit making organisation created and owned by a major food retail chain that enables franchisees to benefit from purchasing and supplying product in large volume.

They are currently looking for to hire a number of Helpdesk Support people to work with their sister operations in the US and APAC to assist with taking a small pilot in the UK and turning it into a 'global' 24*7 support model.

This will involve supporting the Franchises with Windows based POS systems, printers, Wi-Fi routers and basic networking.

Required:

• A friendly and personable personality with a real & can-do attitude.
• A good and willing…

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Job Type
Permanent 
Applications
More than 10  
 
Job Title
Salary/Rate
£10 - £10.50/hour Company Benefits 
Location
Sittingbourne, Kent  
Posted
30/04/2015 (15:41) 
Agency
Job Type
Contract, Permanent 
Description

Our client are a market leading national Construction & Facilities Management Group who are looking to recruit two Helpdesk Advisors with customer service experience to work on a new contract taking inbound & outbound calls from all external & internal customers. You will work from their offices in Sittingbourne, Kent.

General responsibilities will include:

• Answer calls within agreed performance measures, ensuring polite and professional telephone manner at all times
• Log each call effectively ensuring correct data is captured and the system reflects up to date customer information
• Build and maintain excellent relationships…

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Job Type
Contract, Permanent 
Applications
More than 10  
 
Job Title
Salary/Rate
£17000/annum 
Location
Purfleet  
Posted
Just Added!
Agency
Job Type
Permanent 
Description

An opportunity has arisen for a Helpdesk Advisor to work for a well established organisation based in Essex. It is a first line customer support role, where you will be taking between 180 and 230 calls a day.

You will be responsible for resolving system issues and first time resolution where possible (for software and hardware issues), understanding business requirements and the impact on systems, be pro-active and have a positive approach towards fault resolution, ensuring all relevant parties are kept informed at all times, and building excellent relationships with employees.

The ideal candidate would have worked in a similar role…

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Job Type
Permanent 
Applications
Less than 10  
 
Salary/Rate
£8 - £10/hour 
Location
Watford  
Posted
30/04/2015 (12:01) 
Agency
Job Type
Permanent 
Description

Office Angels Watford are urgently seeking Helpdesk Co-ordinators/Schedulers to join a variety of clients in the local area...

We have several temporary and permanent roles currently available which are offering competitive hourly rates, salaries and immediate starts!

The general duties of these roles include but are not limited to

- General Administration
- Scheduling
- Co-ordinating
- Data Entry
- Customer Service

If you have previous experience which has included the duties listed above, please apply now!

Office Angels are an equal opportunities employer

Office Angels are an Employment Business

All successful applications…

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Job Type
Permanent 
Applications
More than 10  
 
Location
Blackpool, Lancashire  
Posted
28/04/2015 (15:45) 
Company
Job Type
Temporary 
Description

Helpdesk Technician

This is a key role for SPS, the Coordinator focuses on revenue and profit generation through strategic new business development, from both existing and new revenue clients within their region. The Technician will work closely with their customers to ensure all logged and ticketed issues are resolved and the user experience is positive. Success in this role will primarily be measured on your ability to offer effective resolution, maintain customer satisfaction and project assistance. We wish to ensure the Company values or demonstrated throughout your employment.

Person Specification
- Confident and self-aware…

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Job Type
Temporary 
Applications
More than 10  
 
Job Title
Salary/Rate
£14000 - £18000/annum Parking, Progression, Pension 
Location
Marple  
Posted
28/04/2015 (17:34) 
Agency
Job Type
Permanent 
Description

IT Helpdesk
Permanent
Marple
Monday-Friday
8.30am-4.30pm
No weekends

A rare opportunity has arisen with a key client in the Marple area. They are a leading provider within the public sector for over 25 years. The company were the first to incorporate the technology they specialise in. You would be joining a friendly busy team who work together to ensure all clients needs are met within a timely manner.

Over the years they have made it there priority to listen carefully to the customer and constantly evolve the systems they offer whilst implementing upgrades. As a department they provide ongoing support to thousands of clients in the UK…

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Job Type
Permanent 
Applications
More than 10  
 
Job Title
Salary/Rate
£15600/annum 
Location
Sutton Coldfield  
Posted
29/04/2015 (09:34) 
Agency
Job Type
Permanent 
Description

Office angels are currently recruiting for a client based in Streetly, near the Sutton Coldfield area of Birmingham. Our client is rapidly expanding and is recruiting for a Service Operations Technician (Customer Service / 1st Line Support) that can add value to in their existing Service Operations Team. This is an immediate start for the right candidate, so if you feel you meet the requirements please do not hesitate to apply.

The purpose of this role is to provide 1st Line support and Customer Service to a large client and customer base.

Duties;
* Taking inbound / outbound calls
* Logging incidents and faults on in-house system
*…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£25000/annum 
Location
Trowbridge  
Posted
18/05/2015 (18:58) 
Agency
Job Type
Permanent 
Description



Vacancy Description

The Technical Services helpdesk provides 1st and 2nd line support to nearly 150 local government software customers. Support is provided verbally or via email. In addition, around 80 customers subscribe to an element of our Remote Support service which provides remote database administration and software expertise. This service includes the completion of software upgrades, performance monitoring and database administration.

The role is split between providing adhoc support to all customers and completing scheduled work for the Remote Support customers. The successful applicant will be expected to take ownership…

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Job Type
Permanent 
Applications
Less than 10  
 
Job Title
Salary/Rate
£8 - £9/hour 
Location
Newport  
Posted
24/04/2015 (16:18) 
Agency
Job Type
Temporary 
Description

Are you an IT graduate or 1st Line Support Engineer?

Are you looking for an opportunity to get some experience under your belt and be exposed to a busy commercial environment that will allow you to learn on the job?

Acorn Recruitment is the leading recruitment and training agency in Wales, who are under the Synergie group the 5th largest recruitment organisation in Europe. Acorn is looking to take on a first line Helpdesk / Support Engineer on an initial 3 month contract.

If you are an enthusiastic people person with a high level of communication skills and want the opportunity to learn and develop, then this is the position…

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Job Type
Temporary 
Applications
More than 10  
 
Job Title
Salary/Rate
£14.40/hour 
Location
City of London  
Posted
27/04/2015 (12:18) 
Agency
Job Type
Temporary 
Description

We are looking for a temporary candidate to work in one of our higher education clients. You will need to have previous call centre or HR helpdesk experience as the job will require you to be logging queries into a system and then forwarding them on to the relevant person to respond. You will have a standard script to follow for the calls and as they get up to speed it is anticipated that they will be able to answer basic queries that come through. The queries will range from:

* General - how will this change affect me? Can you explain what the process is? When will we be consulted on this?
* Redundancy - what will my redundancy pay amount…

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Job Title
Salary/Rate
£17000 - £18000/annum 
Location
Posted
18/05/2015 (17:18) 
Agency
Job Type
Permanent 
Description

PRG are currently recruiting for a Helpdesk Operator to join a specialist Facilities Management provider in the Edinburgh area. Reporting to the Service Manager your main duties will include:

• Raise and arrange job tasks in conjunction with the service manager
• Update daily service reports
• Check engineers daily reports
• Maximise engineers productivity through tracking system
• Carry out and complete daily, weekly and monthly end reporting
• Ordering materials as and when required

The successful candidate must have previous experience working in a helpdesk role.

This in an urgent requirement and the client is able to offer…

More

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