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1st/2nd line support helpdesk ticketing Hardware support
£16,000 - £22,000 Bristol
My client is a growing systems and software company serving to healthcare organisations and hospitals in the UK. They are looking for an individual who is highly computer literate with quality communication and interpersonal skills to join their thriving helpdesk team.
The responsibilities of the role include;
*Supporting the organisation's own bespoke software
*Logging user complications and resolving technical issues where applicable
*Escalating queries to 3rd line support where necessary
*Hardware and testing support
£16000 - £20000/annum
Do you want to build a career out of this?
We are currently recruiting for a growing and forward thinking IT company based in East Sussex.
We are looking for 1st Line Help Desk Support.
This position could be filled by someone with existing level 1 Helpdesk experience, or someone who displays all the right qualities to fulfil the role and grow with the company.
If you bring and interest in IT, we can offer a career path.
We need someone with the following skills to go with their interest in IT...
Good listener, good communication, both written and verbal.
To be "confident" and "give confidence…
Do you have phone-based customer service experience?
We are looking for a part-time Service Desk Analyst to work for our well-known retail and financial services client in Manchester City Centre.
Working alongside a team of other Service Desk Analysts, you will be responsible for helping internal colleagues with any IT issues via phone and email.
-Logging all calls and emails in the Service Desk Call Logging System
-Taking ownership of user problems and following up the status of problems on behalf of the user
-Arranging for external…
Candidates wishing to apply for this position should have a solid Windows/Microsoft Support (Windows Server 2008 / 2012, Exchange 2010 / 2013, Active Directory) background as well as hands on experience with Citrix Xenapp 6.5 (Administering Servers with the new architecture in v6.5 as well as being involved with builds and…
Our success is driven by being at the heart of the UK’s gaming community through delivering incredible games launches and fantastic exclusive events. We are always looking for great talent and you’ll need to show that you can be the best and be part of a team which strives to be at the heart of the gaming community and industry, delivering for customers, teams and…
Helpdesk Analyst x 2
Salary: £20,900 to £23,600
We’re looking for an enthusiastic individual to join the Helpdesk team, based at our head office in the centre of Cambridge. The Helpdesk supports customers on a wide variety of issues, and as a Helpdesk Analyst you will be responsible for:
- answering general enquiries about our exams, products and services
- supporting our global network of exam centres in the administration of exams
- supporting customers in their use of our websites
It can be a high-pressured environment at times, and our success depends on our knowledgeable staff…
£14500 - £16500/annum
Working within the customer service department, Product Support Advisors are responsible for resolving customer broadband, telecom and mobile phone issues including connectivity, set up and faults. In addition the role requires communication with 3rd party wholesalers in order to drive a resolution for the customer where necessary. Individuals will be working in a fast paced, customer focussed, KPI driven environment.
Hours: Monday to Friday, 9.00am – 6.00pm.
• Offer excellent customer service by keeping customers updated on faults and…
£20000 - £24200/annum
In a nutshell…
Working at the Reading HQ. To log all customer incidents and tickets accurately and provide fault diagnosis and call vetting to successfully resolve as many issues on a first time fix basis. Pro-actively monitor, review and chase outstanding tickets and ensure that a high level of customer service is provided at all times to all customers and users.
We are looking for candidates with:
- IT Service Desk exposure
- CompTIA A accreditation
£28000 - £32000/annum
My client is a well established Air Conditioning Company based in Oxfordshire and are looking for a Help Desk Manager. As Help Desk Manager you will lead and manage a team of Help Desk Assistants ensuring they are working to the SLA's and KPI's of the company.
As Help Desk Manager you will;
Play an important role in a rapidly expanding business
Having a Strategic input to company strategy and development
Have a hands on lead from the front approach
Be a first class service professional
Have knowledge and preferably work in a Building Services / Facilities…
£29000 - £38000/annum
We are looking for an experienced Technical Account Manager with excellent customer relationship skills to join our London & South East Managed Service team to deliver a full IT Managed Service to a range of schools In Barking & Dagenham
This is a key customer facing role with direct responsibility for customer service and contract delivery in schools. It requires excellent interpersonal and customer…
£25'000 - £30'000 + Training + Progression + Excellent Benefits
Excellent role on offer for a Helpdesk Engineer, looking to train and progress rapidly in to a senior role where they will be responsible for the management of an entire site.
Do you have experience troubleshooting and networking in a Windows environment? Do you have a degree in Computer Science/other relevant professional qualifications?
Established for the last 25 years, this company has been a market leader in developing equipment for use in the production of LED technology. Working with a range of blue chip clients across the World…
My client, a busy public sector helpdesk has a vacancy for 3 helpdesk operators to start immediately in central Norwich. The roles are initially for 3 months but are likely to be extended.
The helpdesk takes in excess of 5000 calls per week and each advisor is expected to take between 80-100 calls per day. All calls will be inbound enquiries from the general public.
As a helpdesk advisor your role will include, but not be limited to:
*Answering all court related queries by phone/email and post
*Logging call details on the in house system
*Dealing with any information requests
My client would like to see a background…
We are recruiting for a full time professional helpdesk administrator with previous experience in the building services, facilities management or building maintenance sector to work with a dedicated team providing contract helpdesk and asset support in the Manchester area. Salary is circa £17 - 19k dependent on experience.
A full time vacancy has arisen for a Helpdesk Administrator for the Commercial Contracts within the Manchester Office reporting to the Helpdesk Manager. The role will include:
- Inputting of reactive calls onto in-house & client systems
- Issuing jobs to Engineers
- Categorising & resourcing correct…
We are recruiting for a full time professional FM Helpdesk Administrator with previous experience in the building services, facilities management or building maintenance sector to work with a dedicated team in the Birmingham area. Pay rate is £7.69ph dependent on experience.
A full time temporary vacancy has arisen for a FM Helpdesk Administrator within the Birmingham Office reporting to the Helpdesk Manager. The role will include:
- Inputting of reactive calls onto in-house & client systems
- Issuing jobs to Engineers
- Categorising & resourcing correct labour resource according to geographical need.
- Handling calls…
Helpdesk Analyst - Service Desk Analyst
The role will follow a proven successful development path, initially starting as a key individual supporting the end user enterprise and public sector customers, assisting our client in achieving contracted SLA’s and delivering our award winning managed services. A planned training program will ensure continued growth and development, initially within the Service desk environment, then moving into a more specialised role within a key technology vertical.
The primary function will be to ensure our client continues to deliver exceptional service to their end Customers.
The applicant needs…
Job Tittle: Facilities Helpdesk
Hours: Monday - Friday 9am - 5pm
Salary: £22k - £25k depending on experience
Listening to our customers and forming close working relationships with them allows us to bring together all the essential elements of facilities management and support services to deliver the most effective solution every time. With experience that spans a wide variety of built environments, our focus is on finding a better way of doing things that meets and exceeds your objectives from single disciplines to total facilities management. FM CORE is our mantra (cost, operators, risk and environment…
We are currently recruiting for an experienced Helpdesk Advisor for a well established and expanding automotive organisation based in Smethwick. This is a long term temporary position offering an immediate start paying £8.00 per hour.
The purpose of the role is to support customers UK wide with an efficient helpdesk service and to ensure the timely arrival of engineers to their sites to resolve breakdowns or issues with the customers vehicles.
Daily duties will include:
- Taking volume inbound calls from business customers
- Logging all calls on the CRM system and detailing the fault or issue in detail
- Allocating breakdowns to 3rd…
We are currently looking for a Helpdesk Administrator to join a successful Property Management company, you will be working in a team of up to 8.
Please note, due to the remote location of the company a car is essential.
Chase outstanding order requests & quote requests with suppliers
Various filing/data sorting
Compile reports for the Helpdesk Manager
Ensure all orders are up to date and proactively managed to completion
1st line Backup for call answering for overflow calls
Be prepared for reactive requests from the Helpdesk Manager
Good work ethic, able to concentrate on a single task for a period of time
FTC positions: 3 month and 6 month contracts
Salary: £24,000 basic salary
Closing date: ASAP
My client is one of the UK's largest engineering and building services companies who operate across a variety of sectors. Working on site at a leading legal company, you are expected to take full ownership of your working environment and maintain consistently high standards across all Facilities Management services.
The responsibilities include:
*Answer the telephone and address enquiries from different client offices
*Raise reactive call outs on Maximo / Concept along with quotations to the client…
Temporary - Permanent Opportunity
£8.75 per hour/£17,500 annual salary
My client based in Kingston, Milton Keynes is looking for a Helpdesk Administrator to start as soon as possible. This is a long term, temporary - permanent opportunity in a lovely environment with a progressive company.
Provide initial phone contact for customer enquiries and log incoming calls on the company system
Allocate Field engineers to jobs to provide optimum territory coverage and use initiative in order to prioritise jobs according to urgency as well as location
Provide customers with ETAs and updates on jobs booked
A Helpdesk Operator is required for 1 month (likely to be extended) based in Lingley Mere, Warrington
The Helpdesk Operator will be required to receive and action direct telephone, email requests for service in accordance with the Help Desk procedures, answering calls in a professional and personable manner. The Helpdesk Operator will monitor and record the response of EFS Technicians to Help Desk requests and to ensure customer satisfaction with the service as well as -
*Control the administration of Planned Maintenance system, in accordance with EFS standard procedures including the issuing and tracking of Planned Maintenance dockets…
We are recruiting for a 6 month position for a large Facilities and Maintenance service provider
The role is £22-24k
The duties of the job will be:
* Using Maximo to administer all helpdesk calls in line with site specific SLA’s.
* Working with the Engineering team to sign off tasks once complete.
* Escalating outstanding jobs.
* Providing administration assistance to the Engineering team.
* Working with Head of Engineering to allocate, issue and close PPM’s on time.
* Assisting any Service Desk Teams & Team Leaders where necessary and provide general contract administration to the team.
* Overseeing items produced in Maximo and Oracle…
An exciting opportunity has arisen for a Technical Helpdesk Support person to provide helpdesk, technical and field service support. You will be working for a hardware and software consultancy dealing with contract maintenance calls from clients based all over the UK. The role provides variety and occasional visits to clients and you will be part of an on-call rota system one week in four for which overtime and a £100 fee is payable.
Candidates should have previous industry experience, good customer service skills and experience/knowledge of networking and servers. The company is located in Egham town centre within easy walking distance…
Helpdesk Administrator- £10-£10.79ph- Reading
Helpdesk Administrator required to act as the first point of contact for all customer enquiries, in a busy hospital environment.
Providing professional and courteous customer communications and organisational skills by answering incoming and making outgoing calls to allocate job tasks, your main job duties will be:
To log reactive tasks and providing updates to existing tasks.
Take ownership by allocating and co-ordinating the day to day reactive and planned preventative maintenance tasks.
Answer customer enquiries
Liaise with sub-contractors and hospital staff with regards to the job orders…
We are currently recruiting on behalf of our client, who are looking for a part-time Helpdesk Advisor.
The role is 30 hours a week, Monday to Friday, either between the hours 8.30am to 3.00pm or 9.00am to 3.30pm, you will be entitled to all school holidays off, with only having to work 10 days during the holiday periods, which are negotiable.
The role is to provide support and periodic updates on the client issues and maintenance to the Property Support Advisor, who you will be working closely with. You will be the first point of contact for client with regards to all their maintenance issues, technical queries, health and safety queries…
We are looking for a Helpdesk Operator on a permanent basis in Lingley Mere, Warrington. The successful candidate will assist and manage all aspects of the Helpdesk systems including Planned Preventative Maintenance, Reactive Works and Project Works. You will receive and action direct telephone, email requests for service in accordance with the Help Desk procedures, control the administration of sub-contractors and suppliers, receive and make welcome all visitors, compile and distribute data and other duties in line with the role.The successful candidate will have previous experience within a similar role, experience of SLA's and KPI…More
Skills: experience within a customer focused environment, strong communication skills, helpdesk/service desk coordinator background ideal
The purpose of this role is to provide a full internal and external administrative support service to ensure all contractual obligations are processed in a timely manner.
As a leading role in the development of the Service Desk, you will be required to take incoming calls from customers, organise engineer call outs and fulfil customer expectations.
Duties to include:
• Engineer’s diary management.
• Sub-contractors diary management
• Implementation of document control measures.
My client, a market leading organisation within their field are seeking a Helpdesk Coordinator, initially on a temporary basis with a view to go permanent after 8-12 weeks. This role is subject to shift pattern so you will be required to work a rota which will be created in advance to give you prior warning. After training you will be required to work 1 weekend in every 5 from home. A company laptop and mobile will be provided and you will be paid extra overtime. The ideal candidate will have previous administration and call handling/dispatching experience, familiar with working in a pressurised service environment…
Ongoing temporary assignment
My client, based in the centre ofCambridge, urgently requires a helpdesk coordinator to join their team on an ongoing temporary assignment with the possibility for the right candidate to go permanent.
I am looking for candidates who have strong customer service skills and experience supervising a team. The ideal candidate will be a dynamic, confident self-starter who is looking for a new and exciting challenge. This is a demanding role and requires the individual to implement productivity and positive change to a department. You will have strong people management skills…
Elevation Office Support is currently recruiting for a Helpdesk Coordinator to work for one of my key clients based in the Worksop area. This is a fantastic opportunity to join a choice employer in its industry that can offer progression and career development for the right candidate.
Elevation Office Support are keen to speak with candidates with the following skills and experience:
-Acting as the first point of contact for customers; dealing with enquires in a professional and friendly manner
-Opening new accounts and checking credit worthiness
-Coordinating logistics to ensure maximum efficiency
-Ensuring job packs are created…
I am currently looking for a 1st line Helpdesk Assistant for a specialist top law firm based in the city.
This would be ideal for someone who is a graduate looking to get some experience in an IT support environment or someone who has 1-2 years experience looking to gain experiece in a legal company.
My client is looking to pay around 18-22k
The main duties of the role include:
Maintenance of printers, desk phones and PC's
Logging IT queries and resolving issues when possible
Providing desk side assistance when required
Completing maintenance tasks
Testing new software apps
We offer up to £500 referral reward, so if you know…
Yellow Bricks are working with a fast moving helpdesk who are going through a high growth phase, they are looking for experienced advisors to join the on a temp to permanent basis. The role involves taking inbound calls from customers with service related issues, you will log the call and organise for a resolve, updating the customer regularly as per the agreed SLA. We require an excellent communicator who has bundles of common sense and a wealth of experience delivering customer service over the telephone.
Answering inbound calls
Providing the customer with relevant information
Creating a case on the internal system
A rapidly expanding company, leader in the field of customer self-order kiosks, is looking for a helpdesk analyst.
The role would suit someone who enjoys working in a small company and offers the opportunity for progression as the company grows.
Your responsibilities would include:
" Responding to end users' computer issues
" Respond to help desk calls and e-mails
" User creation and maintenance
" Minimise downtime by rapidly diagnosing and resolving problems
" Provide phone support
" Classify and prioritise incoming requests
" Provide status updates when requested
You will possess a friendly, outgoing, customer service support attitude…