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Due to continued expansion and growth my prestigious client based in Northwich is looking to recruit 3 Helpdesk/Technical Support Agents for an ongoing temporary assignment. Working an 8 hour day between 7am and 8pm you will mainly be working Monday - Friday but you would be required to work occasional weekends. You will be responsible for receiving and resolving incoming calls from customers who are experiencing problems with their electronic equipment. The successful applicants must be able to communicate fluently and have previous customer service experience, be proficient in all aspects of Microsoft Office, have the ability to liaise at…More
£18,000 - £20,000/annum
Our long term vision is to be a leading non-bank asset finance, factoring, contract hire and consumer finance group in the UK, offering a premium service at a great price. We aspire to be the principal funding partner for Hitachi Limited supporting activities in Europe. Our key transformation over the plan period is to raise the brand profile of HCUK by investing in people and developing our communications and systems to lower the cost of acquisition of new business and foster lasting relationships with our customers.
Hitachi Capital Group HR
Our aim is to work…
£20 - £33/hour
My client are a globally renowned company, offering an excellent working environment, as well as a chance to add a fantastic client to your CV.
The position will involve arranging and documenting kick off meetings as well data gathering for FMECA processes for a number of pieces of equipment within the company.
This will be full cycle, involving everything from data gathering, QTS change management, SOP updates, through to production of final FMECA…
Our client, a community pharmacy company, are now looking for Internal Technical Support to provide remote support to their pharmacy branches located all over the UK.
Answering calls from busy pharmacy branches, you will be responsible for administration processes, and will provide first line support with the ProScript PMR and MultEpos systems. Additionally you will be responsible for call logging and troubleshooting faults with various software packages & hardware.
The successful candidate will have at least one higher level qualification in Information Technology or…
Are you an experienced customer services professional looking for an exciting new challenge? Do you thrive when working in a rewarding, supportive, team based environment? If this sounds like you, we may have the ideal opportunity based from our offices in Stockton-on-Tees. We are looking for a Technical Customer Services Advisor (Service Desk Technician) to join our service centre to manage and resolve queries from our customers in the transportation sector. You will provide a high quality, first line diagnosis and resolution service via phone and email.
What we�re looking for in you:
You will have proven experience…
We are currently recruiting for a Helpdesk Coordinator to join our Helpdesk team. This is a full time position working 40 hours spread over 5 days on a shift basis Monday to Sunday. Along with of salary £17000, depending on experience comes an array of benefits that the company offers to all employees.
The Helpdesk Coordinator role is responsible for logging reactive jobs and allocate them to the relevant maintenance team members. In this role your aim is to provide administrative support to both Helpdesk and Maintenance operations teams as well as an excellent customer service. The core duties will involve:
- To administer…
The role will involve dealing with customers over the phone and via e-mail, regarding access control incidents to establish whether their issue is access related.
This is not a technical role, but the ideal candidate will be familiar with Active Directory and Office apps i.e. Word and Excel.
The most important skills for the 1st Line Support Analyst are the ability to pick things up quickly, use your own initiative with minimal supervision, follow…
£35,000 - £40,000/annum
Based- Brentwood, Essex
Salary £35-40K dependent on experience
Here at McColls we pride ourselves on being UK market leaders in community retailing with over 1,350 stores nationwide.
We have a clearly stated aim to continue to expand our C Stores estate and our current success means we can offer a challenging and rewarding career.
We are currently looking to recruit highly experienced Analyst Programmer for ISeries who will be required to support and develop new and existing retail systems for our busy support centre.
Suitable candidates must have experience of the following system frameworks:…
ShortList Recruitment has a new opportunity just in for a IT Helpdesk Manager to join a Liverpool based Service Provider.
The right IT Helpdesk Manager for this role will have experience within a challenging and varied IT department. They will need to be a strong team player who is able to adapt to challenging situations.
Key requirements for the IT Helpdesk Manager role
- 2nd line Infrastructure engineer to support in-house staff across multiple sites
- Experience of telecoms or a fast paced environment with skills providing support and installations of Windows Clients and Servers
- Firm understanding of Windows 2008R2 and 2012R2, specifically…
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Administrator to join the team located in London. The successful candidate will play a leading role in the operations of the Helpdesk team, ensuring that all emails, phone calls and all other forms of enquiry are dealt with in line with response times and standard SLA’s agreed with client
Processing and managing the lifecycle of all service requests on the London campus.
Assist the CRMs in monitoring and managing the vendor Helpdesk queues.
Develop good working relationship with…
We are recruiting for a full time professional Helpdesk Operative with previous experience in the building services, facilities management or building maintenance sector to work with a dedicated team in the Staffordshire area.
This is a permanent position paying £18k per annum.
A full time vacancy has arisen for a Helpdesk Operative within the Staffordshire Office reporting to the Helpdesk Manager. The role will include:
- Inputting of reactive calls onto in-house & client systems
- Issuing jobs to Engineers
- Categorising & resourcing correct labour resource according to geographical need.
- Handling calls from clients…
We are currently working with a leading Construction and Facilities Management service provider to recruit for a Helpdesk and Events Administrator.
- Responsible for receiving and logging calls from clients reporting emergency breakdowns on their sites nationwide.
- Booking in engineers to attend ppm and reactive breakdown works on various client sites.
- You will be responsible for managing and prioritising engineers and works.
- You will part of a busy and friendly office ensuring the smooth running and efficiency of the helpdesk team.
- You will be an experienced helpdesk administrator - having had previous experience…
Helpdesk Operator - Engineering
Based: West Yorkshire
Salary - £7.20 p/h (Temp to Perm)
The Works Recruitment is currently assisting a major player within the Engineering sector in their urgent search for a Helpdesk Operator with an immediate start! This is a Temp to Perm position and offers great routes for progression. You will work alongside 7 experience, lively and friendly operators within the Helpdesk team and will take calls from clients and customers who are experience difficulties or breakdowns. Other responsibilities include;
- Offering first class customer service over the telephone.
- Taking extensive details of the breakdown…
Monday - Friday
8.00am - 5.00pm/ 9.00am - 6.00pm
£18,000 - £21,000
* Free Parking on site *
A great opportunity has arisen working for a very busy and friendly facilities company based in Romford, Essex.
This is a great role that offers variety, interaction and a challenging day.
Day to day you will manage diaries for planned maintenance works, liasing with engineers and administration.
Duties will include:
* Working on the helpdesk you will manage inbound calls from clients.
* Regular liaison with engineers to ensure they are working to timescales
* Ensuring engineers are keeping in touch and keeping…
Job Title: Helpdesk Analyst
The company is an IT managed services and support organisation with a client base consisting primarily of financial service clients, including Hedge Funds and Private Equity firms. These clients demand the very best levels of support and the company require someone who can augment their existing help desk team.
The ideal candidate will be capable of interacting with clients at a high level, as well as being technically competent and highly motivated, with the ability to prioritise tasks on a busy and fast paced help desk. The company's multi-cultural team prides itself in providing extremely high…
Helpdesk Analyst required by our leading client in Oldham to help support their Payment Management, ensuring that issues are responded to and resolved within the service level agreements set out.
Role and responsibilities;
To take calls from customers and log issues in the CRM database
To provide telephone support and query resolution for external customers
To resolve technical issues to customers' satisfaction within the SLA defined.
Maintain regular updates on existing, open calls and accurately record actions taken in resolving them
Ensure regular communication between the helpdesk and customers on the current status of their calls
A golden oppurtinity has arisen to join an expanding Helpdesk team for one of the largest environmental services orginisations in the world. My client is looking for an enthusiastic, ambitious and persdonable Helpdesk Support Analyst to join their team.
- Appropriate level experience of a busy 1st tier Service Desk operation
- Good application support experience with a proven ability to learn new and complex software applications
- Ability to work under pressure and deal with several problems simultaneously
- Demonstrable understanding of the ITIL Service Management framework and an appreciation of the complimentary quality…
Randstad CPE are working with a valued client who are currently looking for a Helpdesk Administrator to join their team on a permanent basis at their office in Livingston.
You will be required to provide assistance in the administration and helpdesk support across the region.
Provide administrative services
Allocate calls logged within the CAFM system to the inhouse workforce
Assistant in the compilation of periodic reports and KPI'sQualifications/ Desirable:
Ability to prepare, complie and present letters, spreadsheets, reports and general documentation.
Be proficient in Word, Excel & Emails, Helpdesk CAFM software…
We are looking for an immediately available Helpdesk Operator for 3 weeks contract to work for one of our clients based in Maidenhead. The successful candidate will assist and manage all aspects of the Helpdesk systems including Planned Preventative Maintenance (PPM), Reactive Works, and Project Works in accordance with the requirements, monitor and record the response of Technicians to Help Desk requests, control the administration of Planned Maintenance system, control the administration of sub-contractors and suppliers, receive and make welcome all visitors to the site accommodation and other duties in line with the role.
If you have previous…
Due to continued success and growth a new opportunity has arisen for a Helpdesk Engineer to join a fast past team in a forward thinking organisation based in Farnham.
Our clients is seeking an experienced IT helpdesk support engineer with strong customer service skills who has a passion for IT with a desire to progress further within IT support.
Previous experience working within a similar role would be a great advantage as you will be required to hit the ground running dealing with multiple clients providing a high quality varied IT support services.
Key areas of support will include:
Active Directories - Permissions, Passwords and Account…
My client are recruiting for the role of IT Helpdesk Manager based Didcot which will offer variety and challenges with each customer being unique and expecting excellent levels of service
Applicants for this IT Helpdesk Manager role should be ambitious individuals with a strong work ethic and desire to learn. You must relish having real responsibility and a desire to earn qualifications and further your career. This is a dynamic position within a fast growing organisation. As a 3rd Line Support Technician you will be joining a growing and experienced team in supporting a wide variety of technologies. This is a customer facing role…
A fantastic opportunity has arisen for an 1st/2nd Line Helpdesk Support Technician to join a dynamic team, working for a global retailer and manufacturer of FMCG products based in just outside of Greenford. Initially working on a 6 month contract, there is a possibility that it could go permanent.
As part of this role you will be required to:
Provide assistance to 1st Line Support Engineer
Provide support and advise to customers and staff
To maintain a high degree of customer service for all support queries
Implement customer projects, new installations, upgrades and system changes
Windows Small Business Server 2003…
The CPS Group are currently recruiting for a Helpdesk Technician with an international company based in Bridgend.
The ideal candidate should demonstrate the ability to troubleshoot IT related problems including hardware and software issues. You must have a proven ability to document all support requests and understand when to escalate problems to higher level support and/or manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Respond to requests for technical assistance in person, via phone, electronically (emails and ticket system).
Installation of hardware, software and peripherals.
Advise users on appropriate action.
£7.20 per hour
Our Woolpit client is looking for helpdesk advisors.
Duties will include:
Answering a high volume of inbound calls
Providing information on services provided
High levels of accurate data entry
Using various systems and excel spreadsheets to record information
Typing up documents
Responding to emails and enquiries
Liaising with other departments
General office administration
To be successful in application you will have strong communication skills, a brilliant telephone manner and must be a team player.
If you have experience in customer service please send you CV to Olivia today, email…
Pertemps are delighted to be working on behalf of a manufacturing and distribution company based in Crawley, to recruit a Technical Support Administrator - a vacancy which has come about due to the current member of staff being promoted.
The position is due to commence as soon as possible, and is an urgent requirement. Hours of work will be Monday to Friday 08:30 - 17:00, although there may be times where it is necessary to work outside these hours in line with the needs of the business.
This position primarily involves liaising with engineers and customers via telephone regarding technical issues on site and solving any issues remotely…
We are recruiting for a part time professional Helpdesk Administrator with previous experience in the building services, facilities management or building maintenance sector to work with a dedicated team in the Liverpool area. Pay rate is £8.96ph, working Monday to Friday, 22.5 hours per week.
The role will include:
- Taking calls from the client and issue jobs to the engineers
- General admin duties
- Inputting of reactive calls onto in-house & client systems
- Handling calls from clients, engineers and suppliers with regards to ongoing reactive or PPM work.
- Issuing Electronic Purchase Orders within assigned spend values.
- Providing cover…
£16,000 to £18,000 Per Annum
This family-run company have been trading for over 30 years. They have various offices in the UK and they are split in to several arms covering design, installation and maintenance across various commercial buildings.
They have over 300 staff in total and due to year on year growth, they are seeking an experienced Scheduler from a strong construction background, who believes in their company as much as they do. The Helpdesk Scheduler will be able to work well under pressure and understand the need for prompt allocation of works.
10:30 am - 7pm M-F (1 in 5 staurdays)
A Contract Support Coordinator is required to work for our facilities client based in Morley. This is a demanding and fast paced role which requires an organised, logical, assertive and persistent candidate to contribute to the continued growth and success of the business.
Duties for the role include:
* Plan and arrange call outs, maintenance visits and extra works
* Create and monitor customer reports on a monthly basis
* Collate and process timesheets and expenses
* Maintaining attendance planner and tracker
* Creating chargeable tasks
* Producing PO…
Based in Spalding - We have a contract Helpdesk Analyst position which will run until the end of the year (and then be reviewed and could be much longer). Duties will be to provide 1st line support for all IT related issues to over 4000 users/5000 assets across IS supported sites in UK and Europe. This will include troubleshooting issues for all supported hardware and software, imaging desktops/laptops and installing applications. Ideal candidate will be able to help analyse any problems from the customer's perspective and keep them informed throughout the process and have a 'can-do' attitude. It would be advantageous to have at least 1…More
A fantastic opportunity has arisen for a Helpdesk Administrator to join a dynamic and forward thinking organisation based in Crawley.
Your key duties will include:
Answering incoming telephone calls and dealing with Clients and Suppliers
Logging incoming helpdesk calls via email and telephone to ensure that SLA's are met
Liaising with Engineers for call resolution
Producing reports as required by management
Processing invoices for payment
Liaising with Contractors and Suppliers on a daily basis Your customer focused, organised and proactive approach to work combined with well developed communication skills, and the ability to prioritise workload…
Are you looking for a career with excellent progression potential?
We are currently recruiting for a Support/Helpdesk administrator based at our expanding and dynamic client in Crowthorne.
With onsite parking, generous holiday allowance, healthcare, childcare vouchers, pension and excellent training and progression potential, this would be a great company to work for.
This role requires excellent telephone manner as well as a passion to help new and existing customers by answering their queries to the best of your ability.
Good technical knowledge as well as experience within property or lettings would be desirable, but not essential…