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Helpdesk Support for a software house giving technical support to customers of their software solutions.You will be providing support on a complex software solution which site on top of a sql server database or is available as a cloud app.
You should have a broad applications background which covers business or finance applications and ideally have some knowledge of a SQL based database but more important is an excellent telephone manner, good written English (a fair number of queries are dealt with by email), a logical methodical approach to problem solving and experience with business software (not just MS Office or PC Support…
£18000 - £25000/annum
You will act as the first point of contact for all clients and will be responsible for managing support calls from assignment to closure, providing…
As a Barclays Business Technical Support Executive, you’ll play a leading role at our high-performing office in Jersey. We’ll look to you to provide a world-class client experience for global clients in a multi-channel environment. It’s all about providing authoritative specialist advice and guidance on banking, working with colleagues across the business to ensure our customers always receive the best service possible. It’s a great opportunity to develop your career while building meaningful relationships with international colleagues – all with flexible hours to suit your needs.
Working from our office…
£22000 - £25000/annum
The successful candidate will be responsible for providing a high level of technical support across the company, both to internal customers and to external customers. To continually innovate in order to ensure the department is offering the best level of service in terms of services and equipment.
MAJOR ACTIVITIES, RESPONSIBILITIES / PRINCIPAL ACCOUNTABILITIES.
Establish a strong focus on internal and external customer service
Helpdesk Support Engineer (1st/2nd Line Software Applications)
A great opportunity for an IT Helpdesk Support Engineer to provide 1st / 2nd line software application support working for an award-winning and highly respected IT Employer.
RM Education is the leading provider of IT software & services to the Education sector and employs over 1500 staff. Based at the Bellshill office near Glasgow within a newly created support team for the 'RM Results' division, the Helpdesk Support Engineer will field calls from schools, local authorities, exam boards and markers, providing problem solving for our world-class and innovative assessment & data software…
An ICT Analyst/Helpdesk Analyst is required by our client based in Lancashire to provide technical support to project related activities, primarily the roll out of SOLUS 3 upgrade to over 500 schools across Lancashire.
The successful candidates must have experience of the following:
• Remote Support, desktop sharing software, ISL Light and Remote Desktop
• Working within a process driven software rollout project environment
• SQL both domain and express versions
• Experience of backup protocols
• Managing and troubleshooting Windows Client
Prior experience of Local Authority ICT provision would be highly desirable, as would knowledge of SOLUS…
We have an exciting opportunity for a Customer Helpdesk Digital Imaging Advisor to join our team reporting to the Technical and Infrastructure manager on a permanent basis at one of the UK’s leading Dental Supply companies based in Witham, offering a competitive salary and benefits including an Aviva Pension Scheme, Company Sick Scheme, and Free Parking.
Customer Helpdesk Digital Imaging Advisor - Role Purpose:
To work within the Customer Helpdesk Department providing remote support for Digital products to both external and internal customers. Schedule installation appointments, take support calls and keep relevant documentation up to date…
Role: Helpdesk Manager
Skills: Helpdesk Management, 3rd line Support, VMWare, HyperV, Windows, Exchange, Office365.
I have a client based in Brighton who is looking for Helpdesk Manager who has experience with Helpdesk Management, 3rd line Support, VMWare, HyperV, Windows, Exchange and Office365 on a Permanent basis.
Our Client is offering the successful Helpdesk Manager a salary up to £35,000 based on experience.
Skills and Experience Required
Excellent communication and people skills
3rd Line Support & Infrastructure
Virtualisation, VMWare or Hyper V
If this Helpdesk…
Customer Service Operative
Our client are an established supplier of industrial and commercial machinery, based in South Leicester. Currently they are looking to recruit an experienced Helpdesk Advisor, to help manage inbound breakdown calls.
The Role - Helpdesk Controller
- Dealing with inbound machine breakdown calls
- Logging relevant details on inhouse systems
- Passing job details to the relevant service engineer
- Working as part of a small team
- Monday-Friday, 8.30am-5.00pm
Required Skills - Helpdesk Controller
- Experience of dealing with inbound customer calls
- Good general geography…
Helpdesk Analyst - Peterborough
I am currently recruiting for a Helpdesk Analyst in Peterborough, to support a rapidly growing Service Desk.
The successful Helpdesk Analyst will act as a single point of contact to customers and will ensure that incidents are fully managed through to resolution.
The successful Helpdesk Analyst should have a good knowledge of IT platforms, equipment and applications and proven customer service skills - relevant industry qualifications are favourable
Responsibilities of the Helpdesk Analyst include:
* Answering incoming calls and emails from customers and accurately logging incidents ensuring all relevant…
Position: Helpdesk Analyst
Salary: £22K - £25K
Our Client, an exciting, dynamic fast paced global IT service and support organisation are seeking a Helpdesk Analyst for an immediate start.
The ideal candidate will be capable of interacting with clients at a very high level, as well as being technically competent and highly motivated.
Duties of the Helpdesk Analyst:
The role involves providing 1st and 2nd line technical support to clients from their Central London Helpdesk. This includes point of call resolution, telephone, email and remote support services and backup management…
£9.20 an hour - Temp
Ref - 85591
Helpdesk Operator wanted!
Are you an experienced Helpdesk Operator? Do you have a background in Facilities Management or property Services? Then this could be the role for you!
As the Helpdesk Operator on this busy facilities management team within the education sector, your key responsibilities will be:
* Accurately co-ordinate the help desk service in line with the contract requirements including reactive tasks, assisting with PPM assignment, sub contractors, suppliers, premises staff and engineer task allocation
* Organise and monitor Help Desk delivery in relation to and including…
Job Title: Facilities Helpdesk Temporary
Location: Sittingbourne, Kent
Salary: £9.00ph - £11ph Ltd
An exciting opportunity has arisen for an experienced Facilities Helpdesk to join our growing and plush offices based in Sittingbourne Kent on a temporary basis. The successful applicant MUST have knowledge of a Helpdesk role, be able to hit the ground running and be able to work well under pressure as you will be working in an extremely busy environment. We are a property, residential, construction and services group, which invests in, builds, maintains and renews the places where we work, live and play. We operate across a range of sectors…
Temp - Perm
Our client, based in Central Watford, are currently seeking a Helpdesk Co-ordinator to join their busy helpdesk. The main duties of the role will be scheduling jobs for field based engineers, liaising with external contacts at all levels, logging calls, working with contracts, handling incoming calls and correspondence, invoicing and database management.
Some diary management/scheduling knowledge and similar experience from working with FM Helpdesk would be beneficial but is not essential.
This is full-time, temp to permanent position offering an immediate start and an opportunity to join a growing…
JOB TITLE: Helpdesk Operator
JOB DESCRIPTION: Duties will be taking calls from helpdesk user (staff, patients and visitors) and logging reactive issues in to our Geneva (CAFM) system ensuring as much detail is captured to assist the estates team to rectify the problems efficiently. Also involved will be monitoring the jobs from start to finish which will include dealing with chased jobs and taking the completed job inputting engineers details and closing out jobs.
PERSON SPECIFICATION: The ideal candidate will be computer literate in using software such as Excel, Word and Outlook. Previous use of a CAFM (computer aided facilities management…
Aspirare are currently recruiting for an IT Service Desk professional experienced in 1st and 2nd line support for our data storage client with global reach.
IT service desk Candidates will hold previous experience in a helpdesk environment handling inbound support calls via email and telephone with a strong understanding of following policies, procedures from an administration view point. 1st and 2nd line service desk experience is essential.
As IT Helpdesk professional. Technical knowledge of Windows Desktops and Laptops, MS Office, Outlook, Networking, Printers, and Smartphones is a requirement of the role with hands Administration of Active…
Lloyd Recruitment Services, the East Grinstead branch are working with a fantastic Software company based in Gatwick area, who are looking for an experienced Helpdesk Consultant to join their expanding Helpdesk team.
The role involves handling and logging support calls and queries, analysis of the faults, proposing solutions or assisting further by connecting to the clients PC remotely. A high level of customer service must be maintained by phone and email.
Full Training will be provided for the software; however the successful candidate will have a solid working background within a Helpdesk and Customer Services environment.
The role with…
***** Helpdesk, Customer Services, Call Handlers and Team Leaders needed! ****
Our client is a leader in Property management and workplace solutions industry and is now looking to recruit experienced call handlers, helpdesk and team leader personnel based in the Leeds area. Reporting to the Sales Manager, you will provide a fully functional and varied telephone/switchboard and sales support role to the BDM team. This will include incoming and outbound calls plus database management.
The role ranges from "junior" to team leader.
20-25k - Team Leader
Full time position/permanent role
Monday to Friday basic 40 hours…
My client is looking for Helpdesk Operator/Contract Support.
To act as the Helpdesk/Contract Support for all operations on the Sure Telecom Contract. Provide a
comprehensive support service to the client and operational site teams and manage the Concept system and Helpdesk.
Key tasks will include, but are not limited to:
* Taking calls via the CBRE Help desk in a professional and timely manner
* Logging all faults from incoming calls I emails from the Help desk onto the Concept Evolution software within an agreed SLA
* Liaising with operational teams and third party suppliers for task allocations
* Providing customers with comprehensive…
My client who are a UK Leading Facilities Management provider are currently recruiting for experienced Helpdesk Administrators to join their busy team on the outskirts of Glasgow on an initial temporary contract with a view of progressing into permanent position depending on performance.
Reporting to the Service Desk Manager and Supervisor, you will be key member of the Helpdesk and its team and be responsible for managing the PPM process with engineers and sub-contractors ensuring that the contractual priorities and timescales are met.
• Scheduling and planning of planned maintenance works
• Liaising with Sub Contractors to arrange…
Helpdesk Supervisor - Urgently Required
based in Manchester
Paying up to £25kper annum
I am currently recruiting for a Helpdesk Supervisor with knowledge of Windows Server, Active Directory and Exchange to manage the performance of the service desk and provide support to clients to ensure service levels are achieved and expectations are met or exceeded. The team cover all 1st line support issues raised by their client base concerning their software.
Oversee all of the requests, incidents and problems raised by clients and the team and manage and coordinate urgent and complicated support issues.
Determine root cause…
A well regarded Corporate Law firm with four offices based in London and Kent is currently seeking a Helpdesk Supervisor to join one of their Kent Offices.
You will be reporting to the ICT Manager and be responsible for the performance of the ICT Helpdesk team. The role combines a ‘hands-on’ approach to problem solving and people management.
• Delivering basic training
• Problem Solving
• Deskside break/ fix and floor walking services
• Liaising with all members of the ICT team, Partners, Senior Management, support staff and external suppliers
• Ensure the day to day operation of the ICT Helpdesk team
• Strong communication…
Helpdesk Analyst - Dudley, West Midlands - £15,000 per annum + Health Cash Plan and Company Pension
The Company is one of the UK's leading independent IT service and software solution providers to the UK Corporate Hospitality market, our Customers are groups including include pubs, clubs, restaurants and hotels.
We are currently seeking an enthusiastic Helpdesk Analyst to join our dynamic and expanding team. You will be responsible for Ensuring that all Customer calls are answered promptly and Handled Professionally. In conjunction with this, you’ll be required to complete Detailed and Accurate call records, leading to Fault Analysis and Resolution…
We are currently seeking Helpdesk Advisors to work Monday to Friday 0900 – 1730
Working for a Blue chip organisation you will be responsible for the following:
• First point of contact for all incoming support calls
• Respond to requests for technical assistance
• Diagnose and resolve technical software issues
• Identify and escalate situations require attention
• Navigate customers around the database
• Reset passwords – as necessary
• Escalate any issues to senior executives
• Provide customers with information on utilising the database correctly and efficiently
• Research questions using available information resources
• Follow standard helpdesk…
My client, an established national company based in Knutsford, is looking for a Helpdesk Associate to join their buzzing, friendly team.
The company operate in more than 20 companies, and you will be providing a support function for clients and vendors. Duties will involve:
-Receiving service requests via phone, email and online portal and logging information accurately and correctly
-Providing advice and support if the issue can be resolved immediately
-Escalating higher priority incidents to relevant teams
-Occasionally providing cover to schedule field agents
-Undertaking any admin tasks as required
The successful candidate will…
We are looking for a Helpdesk Operator for a contract role until 4th of December in Lingley Mere, Warrington.The successful candidate will assist and manage all aspects of the Helpdesk systems including Planned Preventative Maintenance, Reactive Works and Project Works. You will receive and action direct telephone, email requests for service in accordance with the Help Desk procedures, control the administration of sub-contractors and suppliers, receive and make welcome all visitors, compile and distribute data and other duties in line with the role.The successful candidate will have previous experience within a similar role, experience of SLA…More
Salary: Competitive Salary (Dependent on experience)
Location: (Hertford | SG13 7NW)
NFS Hospitality is one of the leading providers of hospitality solutions serving clients such as Chelsea Football Club, Arena Leisure, Langans Restaurant Group and major law firms such as Clifford Chance LLP. NFS has offices in Hertfordshire, New York, Dublin and South Africa, serving over a thousand customers worldwide. The Company develops its own solutions as well as delivering leading global brands of hospitality software.
Working as part of a team on a busy helpdesk primarily supporting meeting / conference room…
1. JOB PURPOSE
To answer and respond appropriately to all incoming enquiries from the public on a range of topics.
Answer incoming telephone calls, email and correspondence in a timely and efficient manner using scripts as a guide, weighing up issues and making judgements on individual cases as required, in support of service level targets.
Formulate written responses to enquiries from the public on a range of topics, enlisting support from elsewhere in the organisation and conducting research where required in order to develop succinct, appropriate and accurate responses that satisfy the public…