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Job Title
Location
Posted
20/01/2016 (16:32) 
Company
Job Type
Part Time, Temporary 
Description

We are currently looking for an experienced helpdesk operator within the London area in a busy office environment. The individual should be highly computer literate with quality communication and interpersonal skills to join our helpdesk team.

The responsibilities of the role will include;

*Logging user complications and resolving issues where applicable
*Answering calls from various locations
*Logging calls and forwarding them to relevant departments

Therefore you must possess the following skills:

*Experience within a helpdesk role
* Customer service skills
* Good IT skills
* Ability to work well within a team
*Good phone…

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Job Type
Part Time, Temporary 
Applications
More than 10
 
Job Title
Salary/Rate
£22000 - £27000/annum 
Location
Bristol
Posted
15/01/2016 (14:40) 
Company
Job Type
Permanent 
Description

2nd line support helpdesk ticketing Hardware support

£22,000 - £27,000 Bristol

My client is a growing systems and software company serving to healthcare organisations and hospitals in the UK. They are looking for an individual who is highly computer literate with quality communication and interpersonal skills to join their thriving helpdesk team.

The responsibilities of the role include;

*Supporting the organisation's own bespoke software
*Logging user complications and resolving technical issues where applicable
*Escalating queries to 3rd line support where necessary
*Hardware and testing support
*Customer management…

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Job Type
Permanent 
Applications
More than 10
 
Job Title
Salary/Rate
£20000 - £24000/annum 
Location
Farnham, Surrey
Posted
03/02/2016 (11:24) 
Company
Job Type
Permanent 
Description

Tiva IT Solutions Ltd are an established Business IT Support and Solutions Provider in Farnham, Surrey.

We are looking for a personable, customer focused individual to join our IT Helpdesk team.

The successful candidate will be required to log and respond to requests to the Helpdesk and liaise with customers to diagnose and resolve a range of hardware, software and network related problems.

Ideally the candidate will have at least 1 years’ experience working on an IT Helpdesk

Excellent Microsoft Windows Desktop experience
Experience of troubleshooting Internet/connectivity related problems including routers, firewalls and switches
Microsoft…

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Job Type
Permanent 
Applications
More than 10
 
Job Title
Salary/Rate
£13000 - £15000/annum + benefits 
Location
Sheffield
Posted
21/01/2016 (14:42) 
Company
Job Type
Permanent 
Description



Helpdesk Advisor (Customer Services)
Sheffield, Yorkshire
Salary £13,000 - £15,000 per annum

Our client is a Computer Software and Services company providing high-end enterprise software solutions to Franchised and Independent Car dealerships throughout the UK.

Due to their continued success they are now looking for a Helpdesk Advisor to be based out of their Sheffield office.

The role is extremely varied and would suit anyone who is bright, switched on, enthusiastic and relishes a challenge!

Working on their busy customer helpdesk you will be action support issues via phone and email

Main Responsibilities:

* Answer incoming calls…

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Job Type
Permanent 
Applications
More than 10
 
Salary/Rate
£18000 - £24000/annum 
Location
Posted
28/01/2016 (10:58) 
Company
Job Type
Permanent 
Description

Job Title: Facilities Helpdesk

Location: Central Essex

Salary: £18k - £24k depending on experience

A Facilities and Construction company who pride itself on a very strong partnership culture and ensure they value and respect their work colleagues by offering amazing opportunities, are seeking an experienced Facilities Helpdesk to join one of their growing and plush offices based in Central Essex. The successful candidate will have worked in a similar role previously and MUST have the relevant experience required as you will be solely responsible for operating the helpdesk.

Duties and Responsibilities:

- Log calls/jobs on the helpdesk database…

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Job Type
Permanent 
Applications
More than 10
 
Salary/Rate
£21000 - £22000/annum + generous benefits 
Location
Fife
Posted
27/01/2016 (17:11) 
Company
Job Type
Permanent 
Description

We are pleased to be working with a leading FM and energy services provider to recruit for a Helpdesk Supervisor reporting in to the Regional Helpdesk Manager providing first class customer service to the client.

The role:

- Supervise and coordinate the day to day tasks of the Helpdesk ensuring compliance with contractual KPI targets.

- Ensure the Helpdesk team is fully conversant and compliant with all processes which support the delivery of Helpdesk services as detailed in the Project Agreements.

- Effectively supervise call flows, resources, reporting systems and processes ensuring documentation and procedures are kept up to date

- Drive…

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Job Title
Salary/Rate
£26000/annum 
Location
Solihull
Posted
20/01/2016 (10:28) 
Company
Job Type
Permanent 
Description

Helpdesk Operator

Helpdesk Operator
North Solihull
£26,000 per annum

A well-established property company that are experts in their industry are looking for a well experienced Helpdesk Operator to provide support to the Property Manager.

This role will require you to allocate work orders to directly employed maintenance team and/or supply chain, taking calls regarding facilities and maintenance issues, allocate jobs to engineers, ensuring job completion, liaising with client on update on job progress. As well as updating electronic records and maintaining the system to the highest possible level, reporting back to clients and contract…

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Job Type
Permanent 
Applications
More than 10
 
Job Title
Salary/Rate
£20000 - £21000/annum £21000 + ex. benefits 
Location
Redhill, Reigate, Horley, Gatwick, Surrey
Posted
08/02/2016 (14:12) 
Company
Job Type
Permanent 
Description


Our Client is a leading Manufacturer of highly advanced specialist electronic systems used within demanding transportation applications. My client urgently seeks a dynamic individual to take on this opportunity to work for them as a Helpdesk Analyst.

The Role: The successful Helpdesk Analyst will ideally have a working knowledge within a technical helpdesk environment or customer service background. As a Helpdesk Analyst you will be involved in researching and responding to queries received from the customer via telephone calls, emails and call-backs. You will be required to monitor, manage and update systems within the Helpdesk Service Call…

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Job Type
Permanent 
Applications
Less than 10
 
Job Title
Salary/Rate
£10.50/hour 
Location
Taunton
Posted
08/02/2016 (16:35) 
Company
Job Type
Temporary 
Description

Helpdesk Manager Job

Taunton

Temp - Perm

£10.50 per hour / £22,000 per annum

This globally successful and diverse Facilities provider is seeking a proactive and motivated Helpdesk Manager for their busy Taunton office. This award winning company have achieved their status via sustainable growth and are now one of the UK's leading contractors.

As the Helpdesk Manager you will manage the day to day administration of both planned and reactive works, adhering to strict timescales. You will manage a team of helpdesk operators / administrators, driving performance levels and productivity. You will be the main point of contact for managing communication…

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Job Type
Temporary 
Applications
Less than 10
 
Salary/Rate
£21000/annum 
Location
Redhill, Surrey
Posted
08/02/2016 (17:22) 
Company
Job Type
Permanent 
Description

Helpdesk Technician – Redhill, Surrey

£21000, 25 Days Holiday, Excellent Pension Scheme, Healthcare Benefits

Shifts - 12hrs 4 on 4 off (combines days, nights and weekends)

Key Skills: Technical Support, Telephone Support, First Line Support

The Company
This leading engineering and IT systems company supports remote machines and equipment used by their customers. They currently have openings for experienced customer service professionals to join the team in providing 1st line telephone and email support to these customers.

The Job
As a Helpdesk Technician you will be responsible for;

• Taking phone calls and emails from customers…

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Job Type
Permanent 
Applications
Less than 10
 
Salary/Rate
£8/hour 
Location
Wolverhampton
Posted
26/01/2016 (16:10) 
Company
Job Type
Contract 
Description

VAC-286677

Helpdesk Administrator

Wolverhampton

£8.00 Per hour

The Company – Administrator

My client is a leading Social Housing Gas Maintenance Contractor who cover a nationwide basis and work on various large contracts, they have an enviable reputation for their project delivery and standard of finish. Owing to the increased workload of a long term responsive maintenance contract within the Social Housing sector, they are urgently seeking to appoint a Helpdesk Admin.

The Position – Administrator

Reporting to the Office Manager, the successful Helpdesk Admin will assist the team and ensure the worked is booked in for the engineers…

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Location
Tower Hamlets
Posted
Just Added!
Company
Job Type
Temporary 
Description

Helpdesk Supervisor

MAIN PURPOSE OF THE JOB

Responsible for overseeing the running of the Helpdesk and assisting the Workplace Support Manager in developing and sustaining an Intelligent Helpdesk function in support of FM operations

Duties

*Ensuring that user requests are properly logged, recorded, actioned, and closed in accordance with agreed processes and procedures
*Ensuring that SLA timescales are met and actively monitoring the workflow of the Helpdesk to meet target response and fix times
*Prioritising user requests and job tickets to ensure that SLAs are met
*Authorising the use of specialist supply chains to deliver responsive…

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Get the latest Helpdesk jobs with Jobs by Email

Location
Redditch, Warwickshire
Posted
03/02/2016 (11:57) 
Company
Job Type
Permanent 
Description

Helpdesk Coordinator

Redditch

We are currently looking for a Helpdesk Coordinator for a reputable Electrical & Building Maintenance company that specialises in the Food Industry.

They have an excellent reputation and extensive portfolio of blue chip clients and work with some of the most famous food and retail outlets in the country and pride themselves on building long term relationships. Other projects include working within Hospitals, Schools and Offices.

Due to continued success and growth they are looking for a Helpdesk Coordinator to join the team and help with their current workload and future plans.

Ideally you will be currently…

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Job Type
Permanent 
Applications
More than 10
 
Job Title
Salary/Rate
£10.65/hour 
Location
Kirkcaldy, Fife
Posted
03/02/2016 (11:15) 
Company
Job Type
Contract, Part Time, Temporary 
Description

We are currently looking for an experienced helpdesk operator in a busy office environment. The individual should be highly computer literate with quality communication and interpersonal skills to join our helpdesk team.

The responsibilities of the role will include;

*Logging user complications and resolving issues where applicable
*Answering calls from various locations
*Logging calls and forwarding them to relevant departments

Therefore you must possess the following skills:

*Experience within a helpdesk role
* Customer service skills
* Good IT skills
* Ability to work well within a team
*Good phone demeanour

NOTE…

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Salary/Rate
£21000 - £22000/annum 
Location
Liss
Posted
28/01/2016 (11:33) 
Company
Job Type
Permanent 
Description

Helpdesk Administrator required ASAP on a permanent basis! Joining an established team you have a key role where you will be required to provide an excellent helpdesk and administration service to their client. You will ensure their training facilities are fit for purpose including safety communications, responding to operational calls, surveillance, access control, producing reports, diary management and general correspondence.

Other duties will include but are not limited to:
*General office administration
*Providing excellent customer service and communication skills
*General typing
*Data input
*Email and post correspondence
*Work on a shift…

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Job Title
Salary/Rate
£18000/annum 
Location
Reading
Posted
21/01/2016 (14:53) 
Company
Job Type
Permanent 
Description

Do you have 12 months experience in a Customer Services role now looking to enter the IT Industry? Perhaps you are an IT Graduate interested in progressing your career within IT. Have you considered working as an IT Helpdesk/ 1st Line Support/ IT Customer Service Executive? If so this role based at the HQ of ESP Global Service could be the next role for you.

Role Purpose:
* Provide the highest level of customer service at all times to all global customers and users.
* To log all customer tickets accurately and deliver a timely completion of all tickets.
* Proactively monitor, review and chase outstanding tickets to ensure that they are responded…

More
Job Type
Permanent 
Applications
More than 10
 
Job Title
Salary/Rate
£8 - £11/hour 
Location
Belvedere
Posted
19/01/2016 (17:11) 
Company
Job Type
Contract 
Description

One of out top Facilities clients is currently looking for a Helpdesk Assistant to work in a local hospital.

Your duties will be:

Answer incoming calls and face-to-face queries where required, promptly and in a polite manner, assisting callers and visitors in identifying the correct department/number and connecting calls or directing visitors accordingly. Completing appropriate records as required.
Undertake any duties deemed necessary in order to promote the effective and efficient operation of the department e.g. maintenance of appropriate contact details, bleep numbers and on call details, the issue and recovery of ID cards, keys etc.
Implement…

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Job Type
Contract 
Applications
More than 10
 
Salary/Rate
£23000 - £25000/annum 
Location
Benton, Tyne and Wear   Also in other locations
    Posted
    02/02/2016 (10:43) 
    Company
    Job Type
    Permanent 
    Description

    Helpdesk Technician
    Location: Benton, Newcastle-Upon-Tyne
    Salary: £23-25k
    VR/01677J

    Our client, a solutions provider based in Newcastle-Upon-Tyne, is looking for a Helpdesk Technician with 2/3 years’ telephone and remote support experience. You will have good experience with;

    · Server Operating Systems (2003/2008/2012, 2012R2, SBS Small Business Server and Active Directory)
    · Microsoft Exchange Server
    · Desktop Operating Systems (Windows XP, 7 & 8)
    · Experience in Virtualisation (Hyper-V)
    · Good Hardware Skills
    . Backup Solutions knowledge
    . Office 365 experience.…

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    Job Type
    Permanent 
    Applications
    More than 10
     
    Job Title
    Salary/Rate
    £35000 - £42000/annum 
    Location
    Ipswich
    Posted
    20/01/2016 (09:15) 
    Company
    Job Type
    Permanent 
    Description

    An exciting opportunity has arisen for an experienced Service Desk Manager to join the team of our software development client.

    The position will involve managing the helpdesk and the 4 support engineers. The aim of this position is to improve customer satisfaction and service. You will be responsible for ensuring that all cases are reviewed and assessed in a timely manner.

    The successful applicant will have previously experience of managing a service desk team alongside experience of actually working as a helpdesk technician. You will have experience of managing web based applications alongside Linux and SQL skills.

    It is essential…

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    Job Type
    Permanent 
    Applications
    More than 10
     
    Job Title
    Salary/Rate
    £0 - £7/hour 
    Location
    Woolpit
    Posted
    04/02/2016 (10:07) 
    Company
    Job Type
    Temporary 
    Description

    Helpdesk Advisor
    £7 per hour
    Woolpit

    The client is a fleet management company based in Woolpit looking for temporary helpdesk advisor,

    The basic duties of the role include taking calls from drivers in regards to fleet vehicles and their maintenance,

    To be successful in application candidate will need to have good customer service skills and telephone manner.

    If this role is of interest to you, please send your CV to Olivia today!

    Compass Point Recruitment has a number of similar permanent customer service jobs. For more information on jobs of this type please visit our website, where you will find sales jobs, accountancy jobs, industrial…

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    Job Type
    Temporary 
    Applications
    Less than 10
     
    Job Title
    Salary/Rate
    £38000 - £45000/annum + Excellent corporate bonus and bene 
    Location
    Central London
    Posted
    05/02/2016 (16:23) 
    Company
    Job Type
    Permanent 
    Description

    IT Support Manager (Helpdesk Manager,Service desk Manager)- 55k plus benefits - Learning and Development - ITIL

    IT Support Manager (Helpdesk Manager, Service desk Manager)- 55k plus benefits - Learning and Development - ITIL

    I have a fantastic opportunity for an IT Support Manager to join a globally recognised technology vendor based in their Central London Office.

    The Support Manager is responsible for the efficient daily operation of the team, triage and escalation of complex issues.

    You will need to have proven experience in the below :-

    - In depth expertise on e-mail delivery processes

    - Excellent skills in communication and trouble…

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    Job Type
    Permanent 
    Applications
    More than 10
     
    Job Title
    Salary/Rate
    £16000/annum 
    Location
    Glasgow
    Posted
    25/01/2016 (14:34) 
    Company
    Job Type
    Permanent 
    Description

    Pertemps Office Services Division are currently recruiting for Nightshift Helpdesk/Service desk operators to work with a busy Engineering firm based in the Hillington area of Glasgow.

    My client is in a period of growth due to a new contract win and are looking to take on candidates on temporary basis with a view to the role going permanent for the right candidates.

    You will be expected to manage inbound calls from the client and book in engineers for routine inspections, maintenance and repair. You will also be expected to keep in touch with the engineer and the client to make sure the job is progressing within SLA's and keep the client…

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    Job Type
    Permanent 
    Applications
    More than 10
     
    Job Title
    Salary/Rate
    £25000 - £35000/annum Benefits 
    Location
    Posted
    04/02/2016 (16:02) 
    Company
    Job Type
    Permanent 
    Description

    Our prestigious client based in Greenford are currently recruiting for a Helpdesk Engineer to support and maintain in-house computer systems, desktops and peripherals and end users via the IT Service Desk. To include installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment while ensuring optimal workstation performance.

    Key responsibilities:

    Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
    Support development and implementation of new computer projects and new hardware installations.
    Accurately document instances of hardware failure, repair, installation…

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    Job Type
    Permanent 
    Applications
    More than 10
     
    Job Title
    Salary/Rate
    £21000 - £22500/annum 
    Location
    Wallington
    Posted
    08/02/2016 (13:23) 
    Company
    Job Type
    Permanent 
    Description

    Due to continued growth and expansion for 2016, this is a perfect opportunity for someone to continue a high focused customer service role with one of the largest independently owned Mechanical, Electrical and Fabric property maintenance business in the UK. From a reputation of delivering engineering excellence and a strong partnership culture, they provide a range of maintenance solutions individually tailored to suit our client's needs, providing both Planned Preventative and Reactive Maintenance to over 1,600 clients in 40,000 locations.

    Working within a team of 8, you will be a focal point with a busy office taking responsibility for…

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    Job Type
    Permanent 
    Applications
    More than 10
     
    Salary/Rate
    £8.00 - £8.20/hour 
    Location
    Nottingham
    Posted
    04/02/2016 (09:48) 
    Company
    Job Type
    Permanent 
    Description

    Helpdesk Administrator based in Nottingham - Temp to Perm role

    A successful growing international business who offer advice on offer advice, design, construction, equipment, facilities management and front-line public services are looking to appoint a Helpdesk Administrator for their established team.

    Based in their Nottingham Office you will be working in a team of 4 and be responsible for managing enquires within various departments, the queries relate to anything from a printer broken, faulty lighting, leaking tap etc...

    You will be required to log the enquiry on the system and then liaise with internal/external contractors with regards…

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