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Job Title
Salary/Rate
£18000 - £28000/annum 
Location
Bristol  
Posted
17/08/2015 (14:40) 
Agency
Job Type
Permanent 
Description

1st/2nd line support helpdesk ticketing Hardware support

£16,000 - £28,000 Bristol

My client is a growing systems and software company serving to healthcare organisations and hospitals in the UK. They are looking for an individual who is highly computer literate with quality communication and interpersonal skills to join their thriving helpdesk team.

The responsibilities of the role include;

*Supporting the organisation's own bespoke software
*Logging user complications and resolving technical issues where applicable
*Escalating queries to 3rd line support where necessary
*Hardware and testing support
*Customer management…

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Job Type
Permanent 
Applications
More than 10  
 
Job Title
Location
Slough, Berkshire  
Posted
25/08/2015 (10:10) 
Agency
Job Type
Permanent 
Description

Software Helpdesk

Helpdesk Support for a software house giving technical support to customers of their software solutions.You will be providing support on a complex software solution which site on top of a sql server database or is available as a cloud app.

You should have a broad applications background which covers business or finance applications and ideally have some knowledge of a SQL based database but more important is an excellent telephone manner, good written English (a fair number of queries are dealt with by email), a logical methodical approach to problem solving and experience with business software (not just MS Office or PC…

More
Job Type
Permanent 
Applications
More than 10  
 
Job Title
Salary/Rate
£25000 - £30000/annum 
Location
Wilton, Wiltshire  
Posted
24/08/2015 (11:25) 
Agency
Job Type
Permanent 
Description

Helpdesk
Wiltshire
30k per annum depending on experience

To log, manage and resolve client issues to the client’s satisfaction.
To manage the resolution and communication with the client in a manner that delivers user satisfaction and client retention.

Must have at least 3 MCP, basic Hyper V troubleshooting, Microsoft exchange administration and basic virtualisation troubleshooting.

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Job Title
Salary/Rate
£30000 - £35000/annum 
Location
City of Edinburgh  
Posted
Just Added!
Agency
Job Type
Permanent 
Description

Helpdesk Managers x3 are now required to assist in creation of an industry leading remote / centralised 24/7 365 helpdesk service for internal and external globally dispersed Clients.

Working for world class consulting Organisation the successful Helpdesk Manager will be given the unique opportunity to recruit and establish best of breed processes and practices to deliver a brand new helpdesk service.

As one of the Helpdesk Manager you will recruit a team of 5 - 6 Helpdesk Analysts to provide 1st and 2nd line support to customers and application users based across the globe. You will be given the opportunity to utilise your experience…

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Job Type
Permanent 
Applications
 
Job Title
Salary/Rate
£6.75/hour 
Location
Norwich  
Posted
03/08/2015 (12:24) 
Agency
Job Type
Temporary 
Description

My client, a busy public sector helpdesk has a vacancy for 3 helpdesk operators to start immediately in central Norwich. The roles are initially for 3 months but are likely to be extended.

The helpdesk takes in excess of 5000 calls per week and each advisor is expected to take between 80-100 calls per day. All calls will be inbound enquiries from the general public.

As a helpdesk advisor your role will include, but not be limited to:
*Answering all court related queries by phone/email and post
*Logging call details on the in house system
*Dealing with any information requests
*Court administration

My client would like to see a background…

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Job Type
Temporary 
Applications
More than 10  
 
Job Title
Salary/Rate
£18000 - £20000/annum 
Location
Southam, Cheshire  
Posted
12/08/2015 (11:33) 
Agency
Job Type
Permanent 
Description

Helpdesk Advisor jobs. Are you an IT Helpdesk Advisor / IT Customer Support Advisor to provide 1st line support and 2nd line support. Ideally you will have an interest in IT and problem solving and excellent customer service skills. This is an exciting opportunity to join an expanding IT, technology and engineering business in Southam, Warwickshire.

The jobs working environment, opportunities and rewards:
• Join a successful and well respected IT and engineering company in a role with growth potential.
• A people first culture, a friendly and supportive team.
• The role will be diverse, working closely with the production and office teams…

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Job Type
Permanent 
Applications
More than 10  
 
Job Title
Salary/Rate
£25000 - £30000/annum Training + Excellent Benefits  
Location
Cambridge  
Posted
Just Added!
Agency
Job Type
Permanent 
Description

Helpdesk Engineer

Cambridge

£25'000 - £30'000 + Training + Progression + Excellent Benefits

Excellent role on offer for a Helpdesk Engineer, looking to train and progress rapidly in to a senior role where they will be responsible for managing the entire Cambridge site.

Do you have experience troubleshooting and networking in a Windows environment? Do you have a degree in Computer Science/other relevant professional qualifications?

Established for the last 25 years, this company has been a market leader in developing equipment for use in the production of LED technology. Working with a range of blue chip clients across the World…

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Job Type
Permanent 
Applications
 
Job Title
Salary/Rate
£18000 - £20000/annum Excellent 
Location
TAUNTON  
Posted
11/08/2015 (17:10) 
Agency
Job Type
Contract 
Description

Helpdesk Operator
Taunton
Circa £19K

Ref - 85173

Helpdesk Operator wanted!
Are you an experienced Helpdesk Operator? Do you have a background in Facilities Management or property Services? Then this could be the role for you!

As the Helpdesk Operator on this busy facilities management team within the education sector, your key responsibilities will be:
* Accurately co-ordinate the help desk service in line with the contract requirements including reactive tasks, assisting with PPM assignment, sub contractors, suppliers, premises staff and engineer task allocation
* Organise and monitor Help Desk delivery in relation to and including…

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Salary/Rate
£20000 - £21000/annum 
Location
Wiltshire  
Posted
10/08/2015 (13:36) 
Agency
Job Type
Permanent 
Description

We are recruiting for an experienced Helpdesk Supervisor to manage the day to day running of the Helpdesk team, promoting excellent customer service and continually striving to improve service levels. This is working on full time basis Monday to Friday based in Salisbury.

The duties will include:

Manage and monitor the day-to-day operation of the Helpdesk Team
Collate statistics and prepare monthly reports
Assist with the co-ordination of KPI's, customer feedback and customer service surveys
Co-ordinate and deliver monthly team meetings
Provide 'hands on' help, advice and assistance
Investigating and solving customer issues providing…

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Salary/Rate
£8 - £11/annum 
Location
London  
Posted
17/08/2015 (16:13) 
Agency
Job Type
Temporary 
Description

Job Tittle: Helpdesk Administrator.

Location: London

Hours: 40 hours a week

Salary: £11ph Limited

Job Role:
The successful applicant MUST have previous experience working with Maximo or have previous knowledge of CAFM systems as the role will include day to day operation of helpdesk, and logging accurate information on the CAFM database and producing weekly reports as well as raise and purchase orders and invoicing. You will be expected to deliver high quality of customer service in a professional and knowledgeable manner as you will be liaising with clients keeping them up to date with job progress. The role will also include being able…

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Salary/Rate
£22000 - £25000/annum 
Location
London  
Posted
07/08/2015 (09:54) 
Agency
Job Type
Permanent 
Description

Job Tittle: Facilities Helpdesk

Location: London

Hours: Monday - Friday 9am - 5pm

Salary: £22k - £25k depending on experience

Company Profile:
Listening to our customers and forming close working relationships with them allows us to bring together all the essential elements of facilities management and support services to deliver the most effective solution every time. With experience that spans a wide variety of built environments, our focus is on finding a better way of doing things that meets and exceeds your objectives from single disciplines to total facilities management. FM CORE is our mantra (cost, operators, risk and environment…

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Job Type
Permanent 
Applications
More than 10  
 
Job Title
Salary/Rate
£8.00 - £9.00/hour 
Location
Smethwick  
Posted
05/08/2015 (18:01) 
Agency
Job Type
Contract 
Description

We are currently recruiting for an experienced Helpdesk Advisor for a well established and expanding automotive organisation based in Smethwick. This is a long term temporary position offering an immediate start paying £8.00 per hour.

The purpose of the role is to support customers UK wide with an efficient helpdesk service and to ensure the timely arrival of engineers to their sites to resolve breakdowns or issues with the customers vehicles.

Daily duties will include:

- Taking volume inbound calls from business customers
- Logging all calls on the CRM system and detailing the fault or issue in detail
- Allocating breakdowns to 3rd…

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Job Type
Contract 
Applications
More than 10  
 
Job Title
Salary/Rate
£7 - £8.5/hour 
Location
Worcester  
Posted
20/08/2015 (15:40) 
Agency
Job Type
Temporary 
Description

Our client is looking for a Helpdesk Assistant to start on 2nd September for a period of up to 5 months, to assist the Helpdesk Officer with the answering of incoming telephone calls. This is a part time position preferably Wednesday - Friday.

The main responsibilities include

To follow/chase up progress of queries/calls received and logged via the Helpdesk
To place daywork and quotation orders via the information system
To assist the Facilities Team by responding to phone and e-mail requests as required
To assist the Service Contract Officer in logging, monitoring and processing of service contract invoices and associated reports…

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Job Type
Temporary 
Applications
More than 10  
 
Salary/Rate
£17000/annum 
Location
Amersham, Buckinghamshire  
Posted
11/08/2015 (09:56) 
Agency
Job Type
Permanent 
Description

We are currently looking for a Helpdesk Administrator to join a successful Property Management company, you will be working in a team of up to 8.
Please note, due to the remote location of the company a car is essential.

The Role:

Chase outstanding order requests & quote requests with suppliers
Various filing/data sorting
Compile reports for the Helpdesk Manager
Ensure all orders are up to date and proactively managed to completion
1st line Backup for call answering for overflow calls
Be prepared for reactive requests from the Helpdesk Manager

The Candidate:

Good work ethic, able to concentrate on a single task for a period of time
Self…

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Salary/Rate
£8.75/hour 
Location
Milton Keynes  
Posted
10/08/2015 (16:59) 
Agency
Job Type
Temporary 
Description

Helpdesk Administrator

Temporary - Permanent Opportunity

£8.75 per hour/£17,500 annual salary

My client based in Kingston, Milton Keynes is looking for a Helpdesk Administrator to start as soon as possible. This is a long term, temporary - permanent opportunity in a lovely environment with a progressive company.

Duties:

Provide initial phone contact for customer enquiries and log incoming calls on the company system

Allocate Field engineers to jobs to provide optimum territory coverage and use initiative in order to prioritise jobs according to urgency as well as location
Provide customers with ETAs and updates on jobs booked
Liaise…

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Salary/Rate
£20000 - £24000/annum 
Location
West London  
Posted
25/08/2015 (10:40) 
Agency
Job Type
Permanent 
Description

Position
Helpdesk Administrator

Company
Fawkes & Reece

Contact
Caroline Hudson

Job Type
Perm

Our Client
My client is a leading facilities management, building solutions and maintenance provider. They are currently seeking an Facilities Administrator to be based on a static site in West London

The Role:
Answering helpdesk phones.
Issuing PPMs.
Raising PO's
Arranging subcontractor planned and reactive visits.
Chasing suppliers for work sheets.
Helpdesk email

Experience in Planon/Dynamics would be an advantage.

You must have proven experience and be able to provide references.

If this role is of interest please send…

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Job Type
Permanent 
Applications
More than 10  
 
Job Title
Salary/Rate
£20 - £25/hour  
Location
United Kingdom  
Posted
19/08/2015 (15:04) 
Agency
Job Type
Contract 
Description

We are currently recruiting for a SIMS officer/ SIMS helpdesk / Service desk support. this is a sick cover for an initial 1 -3 months. the role is paying 20 - 25 per hour negotiable, based in central London.

the purpose of this role is to provide a high level of support to schools and colleagues in the use of SIMS.

Your responsibilities will include providing responsive support and advice to schools clients and colleagues via telephone, email and remote access, providing first and second line support for SIMS technical / software issues. You will be in charge of scheduling and ensuring all software updates are released to all schools…

More
Job Type
Contract 
Applications
Less than 10  
 
Location
Cambridge  
Posted
31/07/2015 (17:00) 
Agency
Job Type
Contract 
Description

Urgent requirement

Helpdesk Coordinator

Ongoing temporary assignment

My client, based in the centre ofCambridge, urgently requires a helpdesk coordinator to join their team on an ongoing temporary assignment with the possibility for the right candidate to go permanent.

I am looking for candidates who have strong customer service skills and experience supervising a team. The ideal candidate will be a dynamic, confident self-starter who is looking for a new and exciting challenge. This is a demanding role and requires the individual to implement productivity and positive change to a department. You will have strong people management skills…

More
Job Type
Contract 
Applications
Less than 10  
 
Job Title
Salary/Rate
£17000 - £18000/annum + Benefits 
Location
Posted
12/08/2015 (16:24) 
Agency
Job Type
Permanent 
Description

HELPDESK ASSISTANT

Key Responsibilities:

To take incoming calls and provide advice to enquires regarding benefit claims, terms and conditions and other issues across the product portfolio

To provide a professional, efficient customer service resolving issues whenever possible or referring and following up

To proactively seek cross and up-selling opportunities via incoming calls using telephone sales techniques

To seek Tell-a-Friend referrals via proactive incoming telephone sales techniques

To follow-up dispatched literature with proactive outbound sales techniques

To represent the company in dealing directly with customers…

More
Job Type
Permanent 
Applications
More than 10  
 
Job Title
Salary/Rate
£12.50/hour 
Location
City of London  
Posted
07/08/2015 (12:22) 
Agency
Job Type
Temporary 
Description

We are looking for an IT Helpdesk Support to join a large charity organisation in central London!

Main Responsibilities: -

* User administration tasks such as creating/deleting users in Active directory, creating email distribution groups, RSA tokens, Follow-me printing solutions
* To provide technical support for all incoming incidents logged via phone, email and web.
* To maintain a high level of customer service for all assigned calls by ensuring that customers are provided with regular appropriate updates and updating ITSM solution with regular updates
* Diagnose and fix hardware faults
* To listen and interpret customer queries…

More
Job Type
Temporary 
Applications
More than 10  
 
Job Title
Location
Coleshill  
Posted
11/08/2015 (17:27) 
Agency
Job Type
Permanent 
Description

Helpdesk Advisor
West Midlands
Circa £18K

Ref -85174

This professional and diverse Facilities Management provider is seeking an experienced Help Desk Operator for their Head Office in the West Midlands.
As the Help Desk Operator, your key responsibilities will be: Call handling, Logging reactive maintenance jobs, Liaising with engineers, General Admin tasks, Diarising and prioritising workloads
You will ideally have experience on a maintenance helpdesk, preferably in a school or hospital environment and you will be adaptable to CAFM systems.
The successful candidate can expect a supportive and professional working environment with…

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Job Type
Permanent 
Applications
More than 10  
 
Job Title
Salary/Rate
£10 - £12/hour 
Location
Spalding  
Posted
14/08/2015 (09:42) 
Agency
Job Type
Contract 
Description

Helpdesk Analyst / Service Desk Analyst / 1st Line Support Analyst - MS Windows, MS Office - Peterborough - 4 months - Excellent rates

An opportunity have arisen with a leading organisation based in the Peterborough area for a Helpdesk Analyst / Service Desk Analyst / 1st Line Support Analyst to provide 1st line support for all IT related issues to over 4000 users/5000 assets across IS supported sites in the UK and Europe.
You will have at least 1 years experience of working in a 1st line support role, have experience using support call logging systems and ideally have knowledge of the ITIL Framework. This role will include troubleshooting…

More
Job Type
Contract 
Applications
Less than 10  
 

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