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2nd Line Service Desk Analyst – ITIL
2nd Line Service Desk Analyst is required by our client based in London to join their existing team of 7 Service Desk Analysts to provide face to face, telephone and remote support to a user base of 600.
As the Service Desk Analyst you should have an understanding of simple ITIL terms (incidents, request and change) as well as this you should have a proven background in working on a busy helpdesk/IT Service Desk where you have been responsible for handling a good volume of calls and also had exposure to Project work. As well as providing support to users the successful candidate will also be involved…
£18000 - £18500/annum
At Babcock, our Service Desk Advisors provide an extremely high level of customer care and response to our customers operating in critical environments. Working to clear call and quality targets, you will ensure that all telephone calls relating to vehicle breakdowns and repair and maintenance activities are dealt with promptly and efficiently; ensuring that calls are progressed and completed in line with expected service levels.
This position is perfect for someone who puts great customer service at the very forefront of everything they do. You’ll be speaking to customers, colleagues and suppliers on a daily basis and therefore you will…
£20198 - £23386/annum
The University is seeking to appoint an enthusiastic and committed team player to the position of Finance Systems Helpdesk Analyst in the Finance Systems Team, within the Processing and Systems division.
· Excellent problem solving skills
· Strong interpersonal skills with the ability to communicate effectively
· Able to identify issues swiftly
· Good organisational skills
· Excellent attention to detail
· Ability to multi task
· Good understanding of business processes and different department requirements
· Good knowledge of Agresso, Self…
Newton-le-Willows, Merseyside Commutable from St Helens, Wigan and Warrington
Salary in line with NMW
Our client sell rugged, mobile devices for use in retail, logistics, education and field service . They offer a comprehensive managed service for those devices, and this is provided by their Service Desk .
They provide total support of their customer’s entire mobility solution including mobile devices and printers, application and device software, servers, mobility platform, wired/wireless and structured cabling infrastructure.
They now have a fantastic…
Service Desk Analyst - Birmingham
Managed Services, Cloud Services, Microsoft Office, Office365, Windows Server, Active Directory, Exchange, SQL, BMC Remedy, Footprints, ServiceNow, ManageEngine, Hornbill, LANDesk
My client are a leading IT Services provider with a major focus on Datacentre Services, Cloud Services, and Security Managed Services. Due to growth they have an urgent requirement for a number of Service Desk Analyst.
As Service Desk Analyst you will have a proven IT Services background and outstanding Customer Service and Communication skills. The Service Desk Analyst will have excellent documentation skills and attention…
Service Desk Analyst - Leeds - £18,000 - £20,000
An incredibly exciting opportunity has arisen for a Service Desk Analyst to join an established organisation based in Leeds.
Service Desk Analyst - Leeds - £18,000 - £20,000
As a service desk analyst you will work within the UK technology team and will be responsible for providing quality remote first line support to colleagues within an established but growing business.
The role of a service desk analyst will entail:
-Working on a rotational shift basis covering the core hours of 8:00am to 18:00pm
-Answering the support phone number and logging helpdesk calls
Service Desk Analyst - Devon
My client, based in Devon, has a cracking new opening for a 1st line support engineer to join them on an initial 3 month contract (extensions very likely).
Candidates must have at least 2+ years Windows/Microsoft based Desktop Support experience in a commercial environment. Excellent communication skills and customer facing abilities essential.
Any previous experience migrating from Windows XP to 7 is beneficial, as is additional Google Apps, Office, and general hardware and software support.
The client is interviewing this week for candidates to start 10th August.
Please send an up-to-date…
Service Desk Analyst
£23,000 + benefits
An exciting opportunity has arisen for an Service Desk Analyst to join an expanding manufacturing firm based on the outskirts of Southampton. As this global business continues to grow they require a new member to join the IT support team that covers both software and Hardware issues.
The successful IT Support Analyst will be responsible for IT system support, maintenance and administration.
Candidate that have held the flowing job title maybe suitable - IT Support Analyst, 1st line support, 2nd line support, IT Support officer, Service Desk Analyst
Service Desk Analyst - 1st Line – Central London -Salary - £24K - £26K
A market leading UK organisation is looking for a service desk analyst to join their large IT department located just near to Oxford Street.
The company is a friendly, large company that genuinely offers great opportunities to progress.
Our client is looking for a Service Desk Analyst with great verbal and written communication skills and a real desire to progress and build a career in IT Support.
The main duties will be responding to support queries by telephone, in person or by email.
Skills/ Experience required;
• Experience in a Service Desk environment…
Service Desk Analyst|North West London|Windows 7|Active Directory
A globally recognised organisation are currently looking for a Service Desk Analyst to join the IT support team in North West London. This is a permanent position paying up to £28000 per annum.
The role is to support over 200 full time staff using laptop PCs, Dell desktop, telephone PABX and mobiles.
Required skills and experience of the Service Desk Analyst:
-Strong windows 7 and MS Office 2013 experience
-Basic experience of server platforms including 2008/2012
-Call logging system WolarWinds Web Help Desk or equivalent
-Ability to learn new…
Peabody has an exciting opportunity and is looking for an Service Desk Analyst based in London. The successful applicant will join us on a full time, fixed term contract and will receive £25,359 - £35,802 per annum.
When you join Peabody, you join an extensive and growing business. One with 27,000 homes, 70,000 residents and a 150-year history. As a major housing association we have outstanding challenges for people with talent and motivation. But we also have a strong commitment to the ideals of our philanthropist founder: George Peabody. That means you’ll have every chance to achieve – while making a difference.
Our principles are simple…
Service Desk Analyst | 1st/2nd Line Support Engineer | Global Media Organisation | Up to £23,000 per annum + benefits + overtime | West London
A fantastic opportunity has arisen at a large global media company as they are looking for a Service Desk Analyst to provide 1st/2nd line support to their users within the West London office.
This is a permanent role based in West London and are looking to pay up to £23,000 per annum + benefits and overtime.
Duties and Responsibilities for a Service Desk Analyst;
Telephone and email support, Install and test new IT equipment, Assist with application of service pack, upgrades and maintenance of…
SERVICE DESK ANALYST - BASINGSTOKE - £21-23,000 PLUS BENEFITS
A FTSE 250 company are currently recruiting for a help desk/service desk analyst to provide end user clients with support to ensure successful computer and telephone operation to accomplish business tasks in a timely and accurate manner.
Perform 1st line diagnostics and resolve when appropriate, record, track and document the service desk problem-solving process and to escalate problems (when required) to the appropriately experienced technician, lead or is management as per the escalation process.
To be considered for the service desk role, you will have a strong customer…
Service Desk Analyst – First Line Support.
I am recruiting for multiple roles with an excellent opportunity for a large group of companies. As a Service Desk Analyst you will provide first line technical support to the all of the staff within the group.
There are roles working on a full time 8am-6pm Monday-Friday as well as roles on a 24/7 bases with flexible shifts working 2 days then 2 days off then 3 days on followed by 3 days off.
- Liaise with external suppliers to ensure resolution to agreed standards and timescales.
- Benchmarking exercises
- Advise and support colleagues with complex…
IT Service Desk Analyst - Luton - up to £20,000
An IT Service Desk Analyst is needed to join our Randstad UK Shared Service Centre in Luton. This will be to join our busy IT Department, and be part of a successful team dedicated to continued growth and development.
You will provide telephone and desk-side support to users at all levels. The role will include:
- Knowledge of Microsoft Office
- Exposure to XenApp/Citrix environments
- Provide initial support, fault diagnostic and call allocation to other IT functions
- Deliver continued improvements in customer support and service
- Provide support, maintain…
Our client a leading Data Centre Development Company is currently looking to recruit a Service Desk Analyst. The analyst will be responsible for service excellence and offering an external service desk to new and existing customers. The services include monitoring, managing and co-ordinating Resolver Groups to support data centre incidents through ITIL controlled processes. Remote Hands, Visitor Access, internal user services, 3rd Party interworking and co-ordination to deliver client focussed assistance from our client’s Service Desk.
• The day to day service management of Key activities for SLA driven availability.
Service Desk Analyst
Central London based
Up to £25,000 per annum
H&R Talent are seeking a Service Desk Analyst on a permanent basis for an expanding Managed Services Provider based in Central London providing support to Media, Legal and Insurance sector clients.
Key Technical Skills:
*Windows XP/ 7/8,
*Active Directory administration
*Apple Mac OSX- Desirable but not essential
Day to day you will be largely providing support to the users over the telephone, remotely and via email, some occasional support at client’s site may be required from time to time. This role will be split between technical support…
Service Desk Analyst - 15k - 18k + Shift Allowance, Bonus, Pension, Health Care
My client is a market leading organisation based in the heart of South Wales. They are currently looking to recruit a Service Desk Analyst to join their growing team. This is an entry level role and they are looking for someone keen to progress further in an IT environment as they will provide further training. Typical responsibilities for this role include:
- Being first point of contact for all incoming technical issues.
- Logging calls and allocating them to specific teams.
- Managing all email traffic on the helpdesk
This is a fantastic opportunity…
My client is looking to recruit a Service Desk Analyst in Peterborough. With experience on an IT Service Desk, the successful applicant will have exceptional communication skills, the ability to quickly and efficiently diagnose technical problems, and correctly log incidents.
This role, in a busy and challenging environment will suit highly organised individuals with a great work ethic.
Key Skills Required;
Experience within an IT Service Desk position
Good technical knowledge (Including Windows 7, MS Office and Active Directory)
Excellent customer service skills
Excellent communication skills
ITIL knowledge highly desirable…
An excellent opportunity has arisen for an experienced Service desk analyst for a global organisation. This is a customer focused position offering specialist and bespoke technical support across the group.
You will be responsible for providing 1st and 2nd line support via telephone, email and remote access. You will have a good understanding of ITIL best practice. Being the first point of contact you will be required to complete first fix whenever possible, and leasing with multi-tier support for any escalations.
Key Experience Required:
Vast experience supporting multiple Microsoft operating systems (XP,Vista,7)
Good working knowledge…
An excellent opportunity has arisen for an experienced Service Desk Analyst for a global organisation in the Sheffield area. This is a customer focused position offering specialist and bespoke technical and administrative support service to high profile executive customers, via telephone, email and face to face.
Key Experience Required:
To offer outstanding first line support
To identify and resolve incidents within SLA, taking ownership of them and seeing the incident management process through end-to-end.
To be able to prioritise and manage one's own work load according to agreed standards, procedures and SLAs.
To be able to identify…
We are recruiting for an experienced Service Desk Analyst in Chipping Sodbury to be responsible for the logging, resolving and management of all calls from point of initial contact through to resolution and closure.
*Good technical knowledge including (but not limited to) Windows XP, Citrix technologies, Active Directory, Microsoft applications (including Office and Outlook/Exchange), desktop and laptop hardware, McAfee anti virus, remote control software, TCP/IP, printers (various types) and VPN technologi.
*Excellent communication and customer service skills.
*Have the ability to manage a varied workload.
*Must be able…
Service Desk Analyst
My client a Manchester based leading Solutions Provider, looking to an experienced 1st Line Support Administrator to provide first line defence to over 450 users in 22 sites through the UK. This is a exciting opportunity for the right talented individual to join a growing infrastrcuture team and fast paced company.
This is not for the faint hearted !
You will be responsible for the delivery of high class support of Desktop, Server and Network infrastructure to all levels of the business including building and working on enterprise grade software systems.
You will be highly competent in general maintenance…
Exceptional luxury travel company seeks a new IT Helpdesk Analyst to join a growing team that provides IT support to offices and resorts across the UK and overseas.
Based in Surbiton and benefitting from excellent training, the successful Helpdesk Analyst will have at least six months experience providing desktop support within a busy Helpdesk / Service Desk environment. Specifically supporting Active Directory, MS Exchange and Windows 7.
Working within a supportive team, you will benefit from regular days training, developing your skillset and shaping your IT career in the direction that best suits you. Working in a broader IT…
3rd line Service Desk Analyst
A highly successful, fast growing managed service provider is looking for an ethusiastic 3rd line Service Desk Analyst with good written and verbal communication skills to join their family owned business.
Windows Server 2008/2012
Good customer service skillsDesirable skills:
Ability to write technical documentation
Ability to mentor junior membersRole: Your role as a 3rd line Service Desk Analyst will be a challenging varied role, you will require a structured and analytical approach to problem solving and have experience of…
Senior Service Desk Analyst |SCCM | Citrix Support | £15-16 per hour | London | Windows 7 / Microsoft Office / Active Directory
I am currently recruiting for a Service desk analyst for a well-known Charity organisation in the South East London. This is a 2nd Line Support role so you will be required to be the initial point of contact for technical issues and will require a good knowledge of Windows 7, Active Directory, Citrix, SCCM, Office 2013 experience remote support and supporting blackberries and other hardware.
This position is for an initial 3 month contract with a strong potential for this poition to be extended…
Service Desk Analyst, Help Desk, ITIL, Customer Support, Escalations, Co-ordinations, Scheduling
Leading Managed Services Business require Service Desk Analayst to manage tickets end to end resolution dealing with client calls and e-mails, proactively monitoring, escalating incidents and co-ordinating between the different technical teams, and 3rd party suppliers to ensure resolution within agreed SLAs throughout the life-cycle of the incident. This is a non-technical role and is all about customer management and service management within a ICT and telecoms managed services environment.
Must be articulate and confident communicator…
Are you a recent Graduate? Do you have work experience or an internship in 1st line support? My client is currently recruiting for a Junior Service Desk Analyst who will be the first point of contact for the Technology department. This is a great position for a 1st or 2nd job within helpdesk, you will be creating relationships across the business by providing helpful and efficient support to all desktop queries or issues.
Key Accountabilities for Junior Service Desk Analyst:
*Provide onsite 1st line support face to face, via telephone and through the Service Desk ticketing tool.
*Provide support to remote sites and users, with…