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Salary/Rate
£20000 - £25000/annum Company Pension 
Location
Oldbury  
Posted
16/07/2015 (15:38) 
Agency
Job Type
Permanent 
Description

Title: Service Desk Analyst (Networking)

Location: Birmingham

Salary: Circa £20,000 to £25,000 p.a dependant on Experience

Benefits: Company Pension

My client is an established company that provides IT network security solutions to both large private and public sector organisations. The company has established a niche place in the market and has built its name on expertise and offering an excellent customer experience. The company looks after its staff and as a result enjoys good continuity across all departments. Due to continued success they are looking for an additional Service Desk Analyst to join the organisation.

The Role…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£20000 - £22000/annum + Bens  
Location
Birmingham, West Midlands  
Posted
27/07/2015 (08:23) 
Agency
Job Type
Permanent 
Description

Service Desk Analyst - Birmingham

Managed Services, Cloud Services, Microsoft Office, Office365, Windows Server, Active Directory, Exchange, SQL, BMC Remedy, Footprints, ServiceNow, ManageEngine, Hornbill, LANDesk

My client are a leading IT Services provider with a major focus on Datacentre Services, Cloud Services, and Security Managed Services. Due to growth they have an urgent requirement for a number of Service Desk Analyst.

As Service Desk Analyst you will have a proven IT Services background and outstanding Customer Service and Communication skills. The Service Desk Analyst will have excellent documentation skills and attention…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£0 - £20000/annum 
Location
Southampton  
Posted
06/07/2015 (09:35) 
Agency
Job Type
Permanent 
Description

Service Desk Analyst (level 2) - Southampton - up to £20,000

Introduction

An incredibly exciting opportunity has arisen for a service desk analyst to join an established but growing team in an exciting managed service provider.

Introduction

Service Desk Analyst - Southampton - up to £20,000

As a service desk analyst you will be responsible for the end to end management of incidents and service requests reported by the customer, achieving first time fix where possible.

This role is on a shift pattern basis and therefore you will receive a 15% uplift of your basic annual salary. Please do contact us directly for shift pattern times…

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Salary/Rate
£8 - £10/hour 
Location
London  
Posted
23/07/2015 (11:20) 
Agency
Job Type
Contract 
Description

Service Desk Analyst | Helpdesk Analyst | £10 per hour | Farringdon | Windows 7 | Microsoft Office

My client is currently looking for a Service Desk analyst to join their team. This is great opportunity to progress with your career and development new skills.

This is an initial 6 month contract with the potential of becoming permanent, they are based in Farringdon and are paying up to £10 per hour. They are looking for a keen individual to join their team who is willing to learn, develop their skills and grow within the company.

The main responsibilities of the role would be to provide efficient 1st line support to the company`s users…

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Salary/Rate
£100 - £130/day 
Location
Leamington Spa  
Posted
06/07/2015 (12:58) 
Agency
Job Type
Contract 
Description

Service Desk Analyst, with strong 1st line support experience within an IT Service Desk / IT Helpdesk, is required for an initial 2 month contract (likely to be extended) based in Leamington Spa, Warwickshire.

Working for a large organisation within the IT Service Desk / IT Helpdesk, the Service Desk Analyst will be providing 1st line support to the internal users of the company. This would include receiving and logging incidents / requests from the users and attempting a first time fix or escalating to the technical IT support teams. The Service Desk Analyst will be supporting the IT infrastructure user access, set up & configuration…

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Salary/Rate
£20000 - £24000/annum 7% flexi, pension, bonus, benefits 
Location
London  
Posted
16/07/2015 (13:21) 
Agency
Job Type
Permanent 
Description

Service Desk Analyst (IT, Network, Telephony, Incident, Requests, 1st Line, Call Logging, Customer Service) - £20,000 - £24,000 plus excellent benefits and bonus - City, London

My client a leading bank is looking to recruit a Service Desk Analyst to ensure concise and accurate logging and fixing first line calls.

Responsibilities
• Deliver best practice call management. Acting as first point of contact for IT, Network & Telephony queries, logging, classifying and routing all new incidents and service requests including incident closures once customer is satisfied.
• First point of contact for customer liaison and keeping customers…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£8.50 - £9.50/hour 
Location
Loughborough, Nottinghamshire  
Posted
20/07/2015 (10:52) 
Agency
Job Type
Permanent 
Description

IT Service Desk Analyst/Customer Services

IT Service Desk Analyst /1st line Support

Job Purpose

Our client who are an international Concern are looking for a new team member to join their IT Service Desk function provides first line support for I.T. system users within UK businesses. Service Desk analysts handle application issues, communication and hardware calls and queries from all levels of the business and are the primary interface between system users, IT staff and external service providers you will be supporting and Servicing 900+ branches and area offices including Head Offices.

The role

Providing an efficient, personalised…

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Location
Corsham, Wiltshire  
Posted
07/07/2015 (10:08) 
Company
Job Type
Permanent 
Description

Ark Services and Support

Ark Data Centres Limited has transitioned from a “Design & Build” led company to an “Operate & Manage” Service Delivery led business. This is a targeted growth area, the analyst is responsible for service excellence and offering an external service desk to new and existing customers. The services include monitoring, managing and co-ordinating Resolver Groups to support data centre incidents through ITIL controlled processes. Remote Hands, Visitor Access, internal user services, 3rd Party interworking and co-ordination to deliver client focussed assistance from the Ark Service Desk. The support offering…

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Job Type
Permanent 
Applications
Less than 10  
 
Salary/Rate
£10 - £12/hour 
Location
Aylesbury, Buckinghamshire  
Posted
10/07/2015 (14:33) 
Agency
Job Type
Contract 
Description

IT service Desk Operator, Service Desk Analyst, Windows, Citrix, Cloud, Contract, Aylesbury Vale

Service Desk analyst required for an initial 3 month contract to be based from my client’s offices in Aylesbury.

My client is passionate about providing the highest quality of service to their customers. They have a requirement for an IT Service Desk Analyst to work within the Service Desk Team maintaining and improving the level of customer satisfaction.

The ideal candidate will be from a Service Desk or support background and must have excellent communication skills, together with the ability to work under pressure as an individual…

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Salary/Rate
£0 - £16/hour 
Location
Southampton  
Posted
14/07/2015 (17:33) 
Agency
Job Type
Contract 
Description

A Service Desk Analyst is required on a 3 month initial contract (possibility to go permanent after this) based in Southampton, Hampshire.

For this role the Service Desk Analyst will be responsible for the end to end management of incidents and service requests reported by the customer, achieving first time fix where possible.

This role is on a shift pattern basis operating 4 days on, 4 days off.

Key Tasks:
*Monitor the service desk mailbox/unassigned queues
*Monitor the telephone wallboard to ensure that there are analysts available
*Complete additional tasks set out by the service desk management team
*Incident progression…

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Salary/Rate
£16000 - £16500/annum 10% Bonus 
Location
Chelmsford  
Posted
Just Added!
Agency
Job Type
Permanent 
Description

1st Line Service Desk Analyst

Capita SIMS is part of the Capita Group, a FTSE100 company. SIMS develops and markets MIS software for Schools in the UK and abroad.

Due to business growth we are looking to appoint 4 additional 1st Line Service Desk Analyst

Role
To provide 1st Line support to customers in the Education sector.
To provide software support on Capita's SIMS system and Technical support on Microsoft products and general hardware issues.

Responsibilities

* To work as a member of the 1st line team to log/update contacts made to our Service Desk using the company database or other media as required.
* To provide…

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Salary/Rate
£250 - £350/day 
Location
Cardiff  
Posted
Just Added!
Agency
Job Type
Contract 
Description

**Service desk analyst - Cardiff - 3-4 month contract**

My client is looking for a service desk analyst to join the IT services team on a 3-4 month contract.

The focus of this role will be to staff one of my clients service desk’s on a daily basis and help with the new ITSM tool implementation within the team, manage the SD tickets verifying correct priorities and categories, assign tickets accordingly either to the SD or the rest of resolvers and help the team to respond to end user queries or requests regarding the new ITSM tool.

Job Requirements

* Experience of being part of a 1st/2nd line customer facing support role within and IT…

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Salary/Rate
£20000 - £24000/annum with Company Benefits 
Location
Wiltshire  
Posted
17/07/2015 (16:43) 
Agency
Job Type
Permanent 
Description

Our client a leading Data Centre Development Company is currently looking to recruit a Service Desk Analyst. The analyst will be responsible for service excellence and offering an external service desk to new and existing customers. The services include monitoring, managing and co-ordinating Resolver Groups to support data centre incidents through ITIL controlled processes. Remote Hands, Visitor Access, internal user services, 3rd Party interworking and co-ordination to deliver client focussed assistance from our client’s Service Desk.

Tasks

• The day to day service management of Key activities for SLA driven availability.
• Customer…

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Job Type
Permanent 
Applications
Less than 10  
 
Salary/Rate
£9.50 - £10/hour 
Location
Farnborough  
Posted
10/07/2015 (11:03) 
Agency
Job Type
Contract 
Description

Adecco are looking for a Service Desk Analyst to work for their international Blue Chip Client, based onsite in Farnborough until May 2016, and then Hursley. Candidates must be able to work at both locations.

Paying up to £10.00 per hour, the candidate will work 40 hours per week, between 8am and 5pm, Monday to Friday.

The role of the Service Desk Analyst will include such responsibilities as
* Manage call handling and Incident Records according to Service Level Agreements.
* Take ownership of incident records; performing problem investigation until the conclusion of the incident or the reassignment of the incident to an appropriate team…

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Job Type
Contract 
Applications
Less than 10  
 
Salary/Rate
£10.00/hour 
Location
Newcastle upon Tyne  
Posted
24/07/2015 (14:11) 
Agency
Job Type
Contract 
Description

Service Desk Analyst - Newcastle - Contract - £10ph (limited/umbrella)

We currently have a fantastic opportunity for a Service Desk Analyst to provide IT support to a University's staff and students.

This role will involve:
- Providing support through multiple channels such as telephone, email, instant chat, remote support tools and occasionally face to face.
- Allocating unresolved calls as appropriate.
- Maintaining accurate records regarding actions taken.

To be suitable for this opportunity; you must have:
- Knowledge of relevant systems, processes and procedures including standard software packages.
- Experience in a help…

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Salary/Rate
£23000/annum excellent bonuses 
Location
Shipley, Yorkshire  
Posted
07/07/2015 (14:35) 
Agency
Job Type
Permanent 
Description

HPCareers are recruiting for a professional Service Desk Analyst to join a small dynamic team. Must have the ability to deal with users at all levels, the successful candidate will be technically minded, have strong experience configuring and supporting Windows based environments and networks and is a team player. You must have excellent communication skills and you'll ideally be an all-rounder who is comfortable doing 1st and some 2nd line support.

Responsibilities
• Support a wide range of IT users and systems
• Log all service desk tickets on the ITSM system
• Manage Service Request tasks (e.g. new starter requests)
• Proven…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£14280 - £17850/annum 
Location
Hereford  
Posted
24/07/2015 (14:17) 
Agency
Job Type
Temporary 
Description

Service Desk Analyst
Fixed Term - 12 Months
37 hours per week
Salary: Band A (currently £14,280 - £17,850)
Based at: Thorn Office Centre, Hereford

An exciting opportunity has arisen to join the Hoople ICT Service Desk, looking after a wide range of public sector and private sector customers and users. You will be working in a team-based environment on the Service desk, logging customer ICT queries, faults and issues coming in via telephone, email and e-form, as well as focusing on 1st line resolution. You will have excellent customer service skills and be focused on customer delivery, as well as possessing a good all-round knowledge of ICT…

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Job Type
Temporary 
Applications
Less than 10  
 
Salary/Rate
£10 - £11.51/annum 
Location
Harrogate  
Posted
15/07/2015 (16:14) 
Agency
Job Type
Permanent 
Description

Excellent opportunity working for a well renowned organisation in Harrogate.

We are looking for a Service Desk Analyst to join this established team in this exciting opportunity.

The role will involve logging and co-ordinating all customer service desk requests, resolving incidents and service requests whilst providing high levels of remote support and referring or escalating unresolved incidents and service requests.

We are looking for someone with practical experience of using and supporting computers running in a Microsoft Active Directory environment with Microsoft Office products including Word, Excel, Outlook and MS Exchange…

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Job Type
Permanent 
Applications
Less than 10  
 
Salary/Rate
£18000 - £25000/annum 
Location
Glasgow  
Posted
17/07/2015 (13:49) 
Agency
Job Type
Permanent 
Description

My client, a leading international professional services company is looking for experienced Service Desk Analysts, for full time weekend shifts based in Glasgow.

You will provide a professional IT Support service including 1st level support for all incidents and service requests for IT systems.

You must have previous I.T helpdesk/support experience including logging all IT incidents and service requests whilst managing individual ticket queues.

This demanding role also includes travel within the UK and occasionally world wide.

Essential Skills & Experience:

Analysis and troubleshooting skills of IT incidents
Microsoft Office XP/WIN7…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£18000/annum 
Location
Birstall  
Posted
03/07/2015 (17:23) 
Agency
Job Type
Permanent 
Description

Our client is currently looking to recruit a Service Desk Analyst to join their expanding business.

The successful candidate will be required to provide technical remote support diagnosing and resolving customer issues. You will have previous 1st/2nd line or Service Desk experience with past experience supporting Windows XP-7, Active Directory, Exchange, MS Office Applications and VPN's.

It would also be advantageous to have Windows Server 2008 and / or Citrix experience however this is not essential. In addition to technical skills you will also have excellent customer service, communication and problem solving skills.

Preference will…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£17000 - £20000/annum up to £20k DOE 
Location
Portsmouth  
Posted
21/07/2015 (17:32) 
Agency
Job Type
Permanent 
Description

A dynamic & exciting company based just outside of Portsmouth are looking to add a service desk analyst to their IT operations team to support the business with existing IT infrastructure, IT applications and IT equipment.

To be successful & to secure a interview with the client skills in the following areas are a necessity:
- Windows XP and Windows 7 administration experience.
- Active directory
- Office 365
- Knowledge & understanding of ITIL

If you are interested in the position please send your CV for review ASAP.

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£9.00 - £10/hour 
Location
Coventry  
Posted
06/07/2015 (14:47) 
Agency
Job Type
Temporary 
Description

We are currently recruiting for IT Support and IT Administration functions for our client based in Coventry.

Responsibilities

To receive and action service desk calls and support request emails from system users throughout the IT collaborative. To diagnose and resolve system or user problems where practical, possible and within the defined service desk parameters for Tier 1 Support Analysts, using remote control software or Windows administration tools as appropriate.

Qualifications Required

A+ Certification - Essential

Foundation level ITIL qualified

ECDL advanced level qualified

Skills Required

Experience of and good degree of…

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Job Type
Temporary 
Applications
More than 10  
 
Location
Birmingham  
Posted
20/07/2015 (10:11) 
Company
Job Type
Permanent 
Description

We are currently looking for an enthusiastic first line Multilingual Customer Service Agents to join our Multilingual Service Desk team based at our European Support Office in Birmingham.

Multilingual Service Desk Analyst
We are currently looking for an enthusiastic first line Multilingual Customer Service Agents to join our Multilingual Service Desk team based at our European Support Office in Birmingham. You would be required to be fluent in English, in addition to two of the following languages: German, Spanish and French.

About the Role
Day to day will predominantly involve supporting our retail stores across Europe helping…

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