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A Service Desk Analyst role has arisen with one of the most respected blue chip business' within the UK. My client based in Woking requires a strong 2nd Line Service Desk Analyst to join their service desk team. The role offers great career potential as well as excellent benefits and bonus.
Service Desk Analyst £30,000 Woking:
Excellent Communication skills
Experience within a Service Desk environment.
MCP or CCNA certified
Microsoft Windows platforms in particular Windows 7 / 8
Microsoft Server 2003 / 2010
Microsoft Exchange Server 2010
Active Directory and Group Policy Management
Blackberry Enterprise Server/iPhone support
You must have excellent communication skills and 1st Line Support experience.
For this role you will need proven experience of -
- 1st Line Support
- Excellent communication skills
- Excellent technical knowledge
- Experience of supporting IT software such as Windows, Microsoft Office packages
You must be polite and professional with an excellent telephone manner and able to work without close supervision.
Any experience gained within a local authority would be highly advantageous.
Apply with an updated CV ASAP…
In this role you will provide support and maintenance to system users and the business IT systems in general. Working as part of a larger support team your responsibilities will include manning the support desk , taking calls from customers and users, creating and resolving support tickets. You will also be responsible for the installation and maintenance of IT related hardware and software where required.
To be successful…
£16000 - £18000/annum
Duties will include the following:
** Taking calls from customer and clients with a service or breakdown need
** Booking and scheduling appointments to engineers
** Confirming appointments with customers
** Calling customers to book in annual service appointments for engineers
** Identifying customer problems and offering solutions
** Updating database and managing bookings on an in-house portal
** Someone who is calm…
As a Client Service Analyst , you will be looking to start or further your career in a fast-moving, corporate environment; taking a professional approach while covering a variety of activities, from general customer telephone queries, through to managing and resolving customer complaints. You will be an important point of contact for our clients, communicating in a confident and knowledgeable manner at all times, through a variety of mediums, including telephone, email, letter and internet messaging, to provide our customers with a world- class service experience.
Working from our office in the heart of St Helier…
Service Desk Analyst 1st Line Support Helpdesk Windows Epos
Service Desk Analyst
My huge client in Croydon is currently looking for a solid Service Desk Analyst to come on board on a permanent basis. The candidate will be joining the IT help desk and dealing with support for all users within the company. The role will he heavily focused around Windows, Office and Active Directory. You must have previous experience in a help desk and any experience in EPOS is desirable.
1st/2nd line IT support
Excellent customer service skills
Previous experience in a help desk environment This is a permanent role…
Provident Financial Group is a FTSE 250 company that includes Provident, glo, Satsuma Loans and Vanquis Bank. We are the UKs leading supplier of personal credit products to customers who might have trouble obtaining credit elsewhere. In fact, we have made life better for millions of people for over 133 years by looking after them where others might not. In a clear, honest and responsible way.
Our heritage, understanding and proven performance all give us real confidence as we enter our next chapter. Our passion for making our business better goes hand in hand with our commitment to making life better for our customers as their needs…
Newcastle upon Tyne
Balfour Beatty has an exciting opportunity for a Sharepoint Support Analyst to join our Enabling Functions team to work in either Newcastle or Linlithgow.
What you'll be doing
As, Sharepoint Support Analyst you will:
Ensure the timely resolution of incidents and requests as per agreed processes and within SLA's.
Display exceptional customer service skills and call ownership in communications across teams and end users.
Provide technical guidance and support on 2nd line incidents and problems
Identify knowledge gaps within the Service Desk and create/train against resulting knowledge base articles, providing support…
Service Desk Analyst position based near Luton. A great opportunity to join a high profile business currently thriving in their specialist industry. Due to expansion there is the opportunity for a high calibre service desk analyst to join a well established team.
Duties as the Service Desk Analyst;
Resolving queries from internal customers.
Manage the end to end lifecycle of received requests, ensuring that requests progress and are resolved in an appropriate manner.
Ensuring customers are fully informed on the progress of their query at all times.
Escalation of procedures to ensure that high priority issues
Assist in the delivery of…
Service Desk Analyst - Southampton - £20,000 - £22,000
An incredibly exciting opportunity has arisen for a service desk analyst to join one of the best Microsoft Gold Partners in the UK.
Service Desk Analyst - Southampton - £20,000 - £22,000
As a service desk analyst you will be responsible for the end to end management of incidents and service requests reported by our customer base achieving first time fix where possible.
You will be:
-Central Point of contact between our customers and IT services
-Manage incidents and requests
-Receive and record all calls from our customers and troubleshoot technical issues
Service Desk Analyst, with strong 1st line support experience within an IT Service Desk / IT Helpdesk, is required for an initial 2 month contract (likely to be extended) based in Leamington Spa, Warwickshire.
Working for a large organisation within the IT Service Desk / IT Helpdesk, the Service Desk Analyst will be providing 1st line support to the internal users of the company. This would include receiving and logging incidents / requests from the users and attempting a first time fix or escalating to the technical IT support teams. The Service Desk Analyst will be supporting the IT infrastructure - user access, set up & configuration…
Service Desk Analyst - 3 months - Exeter
My client as cracking new openings for a 1st/2nd Line Support Analyst to join them on an extendable 3 month contract, based fully on-site in Exeter.
Candidates must have at least 3 years first/second line support experience. It is essential for candidates to have previously worked in a mid-large size organisation, working both with a large back log of tickets, as well as remotely logging in and fixing a wide range of Windows based issues and escalating as appropriate.
Standard Windows XP, Windows 7 and Microsoft Office (2003 and 2010) support skills required.
Good communication skills…
Service Desk Analyst
Service Desk Analyst based in Liverpool City Centre (Some travel will be required)
Full time permanent position
The IT department is responsible for ensuring that all IT systems are managed and maintained to a high professional standard.
All telecoms and infrastructure, hardware and software, staff IT training and all aspects of systems security are also managed by the IT department.
The IT department must ensure that all customers, both internal and external, are treated equally and promptly to maximise productivity. The IT team also act as a technical advisory to all other departments within the organisation…
The CPS Group is currently looking for a Service Desk Analyst to join an established, fast paced business in an expanding market based in Solihull
This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong inter-personal skills are required to guide customers through situations, providing the customer satisfaction. This may often be under challenging conditions.
In this role, you will be required to:
* Work with your colleagues on the Service Desk to effectively monitor customer systems and network performance, answer incoming calls, process alerts and manage Incidents…
Service Desk Analyst
Location : Cannock
Salary: up to £24k
An opportunity has arisen for a service desk analyst to join a brilliant company in Cannock. They are extremely well established and are recognised as a big local employer. The service desk analyst will be responsible for the support of around 1200 users and will look after all aspects of IT including voice and data communications.
- Previous hands on technical support through a small IT support team.
- Excellent communication skills, both personal and electronic.
- Articulate, well presented and motivated to succeed and provide great customer service…
Service Desk Analyst / Desktop Support Analyst - Windows XP - 7 - Active Directory - Hardware / Software Support - 1st - 2nd Line - London - £22,000 - £24,000 Per Annum + Benefits
Service Desk Analyst / Desktop Support Analyst urgently required. My client, a leading IT Solutions Provider based in London has an urgent requirement for an experienced Service Desk Analyst / Desktop Support Analyst to join their highly experienced team. This opportunity has become available due to high demand and the ideal candidate will therefore need to hit the ground running by providing a range of Service Desk and hardware / desktop support tasks whilst…
Service Desk Analyst | 1st/2nd Line Support Engineer | Global Media Organisation | Up to £23,000 per annum + benefits + overtime | West London
A fantastic opportunity has arisen at a large global media company as they are looking for a Service Desk Analyst to provide 1st/2nd line support to their users within the West London office.
This is a permanent role based in West London and are looking to pay up to £23,000 per annum + benefits and overtime.
Duties and Responsibilities for a Service Desk Analyst;
Providing 1st/2nd line telephone, email support and some face to face duties, Install and test new IT equipment, Assist with…
SENIOR SERVICE DESK ANALYST
Role Title: Senior Service Desk Analyst
Location: Leeds City Centre
Start Date: ASAP
Salary: £25'000 per annum (will pay slightly more for an exceptional candidate)
The Service Desk provides support services to both internal and external customers, covering a large array of services, from generic internal IT support, to specialised online solutions for major external customers.
The Service Desk is the central function in a wider Service Management operation that is based on ITIL best practice and is certified to BSI standard ISO 20000.
The focus of this role is Service Management…
Role: Service Desk Analyst - 6 month contract
Location: Chelmsford, Essex
Day rate: £15 - £18 p/hour
6 month contract
I have an immediate need for an experienced Service Desk Analyst to work within the Service desk team at my client based in Chelmsford.
The successful candidate must have experience and knowledge of:
- Customer service experience
- Networking skills (LAN/WAN/TCP/IP)
- Software upgrades
- Active Directory & Exchange
- Strong communication and prior service desk experience
Please send your CV to if you meet the criteria for this contract role.
Service Desk Analyst - 2 month contract - Cheshire - £100 - £140 per day DOE
Our client, based in Cheshire, is currently recruiting for a Service Desk Analyst to join their team for a 2 month contract due to an increased workload. The successful Service Desk Analyst will be responsible for logging calls and 1st line support within an ITIL environment. You will have experience with troubleshooting Windows, MS Office and Active Directory.
Key responsibilities for the Service Desk Analyst:
- Working a purely phone based role
- Logging calls with Marvel call logging system
- Providing 1st line support and troubleshooting Windows 7, MS…
Our client is currently looking for a 1st/2nd Line Level Service Desk Analyst to work in West Malling. We are looking for an IT Service Desk Analyst to provide internal support for employees and contractors. Candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people.
The ideal candidate will have:-
- Previous experience of working within the Service Desk
- Analytical thinking and problem solving skills.
- Good personal planning and organisational skills (attention to detail).
- Knowledge of technology including and not limited to Microsoft Server 2008 - 2012, Microsoft…
Our client a leading Data Centre Development Company is currently looking to recruit a Service Desk Analyst. The analyst will be responsible for service excellence and offering an external service desk to new and existing customers. The services include monitoring, managing and co-ordinating Resolver Groups to support data centre incidents through ITIL controlled processes. Remote Hands, Visitor Access, internal user services, 3rd Party interworking and co-ordination to deliver client focussed assistance from our client’s Service Desk.
• The day to day service management of Key activities for SLA driven availability.
Service Desk Analyst Manchester £20,000 -£25,000
A big brand specialist retailer with an impressive heritage, great people and huge plans for the future.
The coming 2-3yrs will see a complete IT transformation programme, to support the business' growth plans.
We are looking to hire a number of key people to drive this change and be part of building and embedding a brand new IT estate, fit to support this growing, dynamic business.
A key role is that of Service Desk Analyst. You will be given responsibility for delivering first class IT support and instilling exceptional customer service…
IT Service Desk Analyst.
A well established property development business in Woking are looking for an IT Service Desk Analyst.
Provide market leading IT support to staff.
Maintain an up to date knowledge of IT systems and services.
Assist with Servers/network/storage administration, support and upgrades.
Working as a team to deliver key IT projects. Experience and skills required:
A minimum of 2 years previous experience in an IT support role.
High attention to detail.
Good, polite communication skills-both verbal and written.
Problem solving, analytical…
Service Desk Analyst - Norwich - 6 -8 weeks contract
I am currently recruiting for a Service Desk Analyst for my client based in Norwich. We are looking for candidates that can hit the ground running and a strong knowledge and experience working with:
- Active Directory
- Exchange 2010
- Remote Access
Candidates with Healthcare or NHS experience would be desirable but not essential.
This role is a short term contract for 6 - 8 weeks.
For more information please call Lori Broadhurst on 01543-622386 or send your latest CV to email@example.com We are paying £11.50 - £13.50 per hour (dependant…
Service Desk Analyst - 15k - 18k + Shift Allowance, Bonus, Pension, Health Care
My client is a market leading organisation based in the heart of South Wales. They are currently looking to recruit a Service Desk Analyst to join their growing team. This is an entry level role and they are looking for someone keen to progress further in an IT environment as they will provide further training. Typical responsibilities for this role include:
- Being first point of contact for all incoming technical issues.
- Logging calls and allocating them to specific teams.
- Managing all email traffic on the helpdesk
This is a fantastic opportunity…
XMR are seeking a Ex Military ICT Specialist for an opportunity as a Service Desk Analyst
Job Type: Permanent
Category: IT and Customer Service
Location: West Midlands
The single point of contact to handle all IT enquiries for security cleared commercial accounts. You are the first point of call to support clients and customers with queries and questions related to IT issues.
Respond to network, web and server alerts.
Log incoming calls into the call management system. Take ownership in ensuring the response escalation is in line with service level agreements.
Do have a flair for customer services?
Do you enjoy problem solving?
Do you have experience of working or studying in IT?
If you answered yes to these questions we have the perfect role for you!
We are currently recruiting a number of Service Desk Analysts for a Leading High Street Brand to work as part of its highly skilled team to provide technical customer service support to its customers in a fast paced environment
As an integral part of the organisation you will be responsible for:
* Providing 1st line support to business users across the network
* Reducing the number of incidents progressing to 2nd line support
Randstad UK - is multinational human resources consulting firm specialising in temporary and permanent recruitment, including contract staffing of professionals and senior managers.
We have a fantastic and rewarding opportunity to join Randstad in our UK head office based in Luton as an IT Service Desk Analyst.
Reporting into the IT service delivery manager you will be responsible for providing initial support and fault diagnostic to the Randstad business. Along with assisting with the day to day running of the I.T support delivery team, you will help maintain the teams KPI's in accordance with the I.T service delivery managers…
Manpower are currently recruiting for a large number of Trainee Service Desk Analysts. Our client, a market leader in Business Solutions and services, are undergoing a period of growth, and are therefore looking for a number of candidates to speak with customers who are experiencing a variety of IT issues such as password and connectivity problems. Other responsibilities include (but are not limited to) :
- Deliver excellent customer service.
-Ensure resolution of IT issues using a web based system.
-Meet service delivery targets and deadlines.
-Following company processes to log incidents.
Ideal candidates will possess a basic…
Our client is currently looking to recruit a Service Desk Analyst to join their expanding business.
The successful candidate will be required to provide technical remote support diagnosing and resolving customer issues. You will have previous 1st/2nd line or Service Desk experience with past experience supporting Windows XP-7, Active Directory, Exchange, MS Office Applications and VPN's.
It would also be advantageous to have Windows Server 2008 and / or Citrix experience however this is not essential. In addition to technical skills you will also have excellent customer service, communication and problem solving skills.