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Salary/Rate
£15,000 - £18,000/annum 
Location
Reading
Posted
20/05/2016 (09:04) 
Company
Job Type
Permanent 
Description

Service Desk Analyst

Location: Reading

Salary: £15k - £18k

Benefits: Pension - Life Insurance - Healthcare

Working hours: Split shift covering 08:00 to 18:00 Monday - Friday

Due to our continuing success and growth as a Managed Service Provider to the automotive industry, we are currently looking for a Service Desk Analyst. You will be based at our Reading office managing calls, web requests or emails.

Key Areas of responsibility:

- Logging of faults as reported by customers.
- Assisting customers in troubleshooting faults.
- Setting up new users and other service requests.
- Triaging tickets and escalation to 2nd/3rd level Support teams…

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Salary/Rate
£20,000 - £25,000/annum 
Location
Watford, Hertfordshire
Posted
06/05/2016 (10:54) 
Company
Job Type
Permanent 
Description

The Service Desk Analyst provides 1st line support to CAE's contract base 24x7. Central to the service desk operation, excellent technical skills should be combined with first class customer service. The role works on a 4 on 4 off, 12 hour shift pattern including night shifts.

Key Responsibilities:

Provide 1st line support within CAE's Service Desk function including:

Provide 1st class customer service to all stakeholders
Provide 1st line IT support as required:

- Call ownership - Ticket Creation, Update, Closure
- Troubleshooting, diagnosis and resolutions of IT problems (could include being dispatched to a customer site)
- Monitoring…

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Salary/Rate
£17,000 - £20,000/annum 
Location
Southampton   Also in other locations
    Posted
    23/05/2016 (09:37) 
    Company
    Job Type
    Permanent 
    Description

    Service Desk Analyst - Southampton - £17,000 - £20,000

    An incredibly exciting opportunity has arisen for a service desk analyst to join one of the UK's leading retail organisations

    Specification

    Service Desk Analyst - Southampton - £17,000 - £20,000

    As a service desk analyst you will join a certified IT support team in an exciting and busy role at one of the UK's leading retail companies.

    You will provide remote IT support and will ensure the quality of the IT environment is maintained. You will join a successful team of 30 analysts and will ensure processes are followed correctly.

    Ideal applications will have previous experience…

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    Salary/Rate
    £15,000 - £18,000/annum £15,000 - £18,000 + Benefits  
    Location
    Stockport
    Posted
    23/05/2016 (10:16) 
    Company
    Job Type
    Permanent 
    Description

    Position: Service Desk Analyst
    Location: Stockport, Cheshire
    Salary: £15,000 to £18,000 + Company Benefits (Subject to Skills & Experience)

    The Company:
    Our client is a leading supplier of software solutions to the UK insurance sector, providing their clients with the competitive edge in an increasingly aggressive marketplace. Their success is down to their people and with an expanding headquarters, this is an exciting time to join them.

    The Service Desk Analyst Role:
    They are looking for enthusiastic individuals to work in their Service Desk Team within their busy Service Management department. Confident and able to react quickly to support…

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    Location
    Gatwick
    Posted
    Just Added!
    Company
    Job Type
    Contract 
    Description

    Service Desk Analyst

    We are seeking a Service Desk Analyst with strong experience of the below requirements. The initial contract runs for 3 months and you will be working for a public sector organisation based in Gatwick.

    Daily Rate: £115-£125 per day

    The successful candidate must either hold SC level clearance or be willing to undergo security vetting in order to obtain the level required.

    Role Overview:

    This is a 1st line role for a technical service desk where excellent communication skills are essential. The role includes answering telephone calls and logging incidents and requests in the support portal but also attempting to fix 40…

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    Location
    Norfolk
    Posted
    Just Added!
    Company
    Job Type
    Permanent 
    Description

    My client, a highly successful IT Services Company known for their excellent customer service is looking for a Technical Service Desk Analyst to provide both 1st and 2nd line support to their client base. It is likely that you will have a minimum of two years’ experience in a technical support role. If you have worked for a Managed Services Provider this would be a distinct advantage. As the core of my client’s support team your performance greatly influences how my client is seen by their clients and it is therefore very important that you have a combination of skills which include excellent customer service, a logical and calm manner…

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    Salary/Rate
    £11.18/hour 
    Location
    Basildon, Essex   Also in other locations
      Posted
      26/05/2016 (10:15) 
      Company
      Job Type
      Temporary 
      Description

      We are looking for a fantastic applicant for a interesting new temporary vacancy

      You will be working on a temporary basis for the National Health Service

      The Service Desk Analyst role is that of providing effective and positive first line customer focussed support through managing calls and handling the resulting incidents or service requests, supporting the service operation using the incident management and request fulfilment processes, in line with Service Desk objectives.

      The Role requires the following experience and competencies:

      Significant experience of working in a support role within a technical team providing services direct…

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      Salary/Rate
      £20,000 - £25,000/annum 
      Location
      Posted
      11/05/2016 (13:16) 
      Company
      Job Type
      Permanent 
      Description

      Role: Service Desk Analyst

      Skills: Helpdesk, Service Desk, Exchange, Active Directory

      Are you a proven Service Desk engineer looking for a new challenge?

      I have an IT client based in the Surrey area who is looking for a Service Desk Engineer on a permanent basis and they are offering a salary up to £25,000 based on experience.

      Service Desk Engineer Duties

      To ensure that all calls to the helpdesk are logged and responded to within pre-set service levels

      Identify relevant problem types and associated priorities

      Verify information back to the customer on the call details ensuring that all the relevant information is entered into the call…

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      Salary/Rate
      £25,000 - £32,000/annum 
      Location
      Leeds, West Yorkshire
      Posted
      06/05/2016 (15:48) 
      Company
      Job Type
      Permanent 
      Description

      Service Desk Analyst

      £25,000 - £32,000 Basic Salary
      Private healthcare, Critical illness, Death in service, Pension, Childcare vouchers
      West Yorkshire
      Permanent to start ASAP
      We are currently working with a specialist software company in Leeds who require an experienced Service Desk Analyst to assist their clients in utilising their market leading Case Management software. Their systems assist professionals to coordinate joint activities for children and adults with complex needs, in order to improve the experiences and outcomes of individuals and families.
      This appointment will offer good career opportunities with a company that has a demonstrable…

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      Salary/Rate
      £11.18 - £11.52/hour 
      Location
      Beccles, Suffolk,
      Posted
      24/05/2016 (15:07) 
      Company
      Job Type
      Temporary 
      Description

      Service Desk Analyst needed Immediately until December 2016 on £11 per hour

      Job Description:

      The Service Desk Analyst role is that of providing effective and positive first line customer focussed support through managing calls and handling the resulting Incidents or Service Requests, supporting the service operation using the incident management and request fulfilment processes, in line with Service Desk objectives.

      Experience Required:

      Significant experience of working in a support role within a technical team providing services direct to the client base
      Experience of working effectively to KPIs
      Experience of working and engaging…

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      Salary/Rate
      £18,000 - £20,000/annum + Plus Shift Allowance 
      Location
      Peterborough, Cambridgeshire,
      Posted
      09/05/2016 (15:38) 
      Company
      Job Type
      Permanent 
      Description

      IT Service Desk Analyst

      Our client, one of the areas best known companies, has a requirement for an IT Service Desk Analyst to join the team. Working in the financial arena, you will be working with business customers and internal users, the role will involve providing 1st line support, call management, fault finding, problem solving, providing resolution for users hardware/software issues. This opportunity will offer you the chance to work for a market leading company who prides themselves on offering a good and supportive working environment that will provide a great foundation for you IT career. You will also have the chance to gain IT…

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      Salary/Rate
      £10.27/hour Plus Statutory Holiday Pay 
      Location
      South Yorkshire
      Posted
      06/05/2016 (17:43) 
      Company
      Job Type
      Temporary 
      Description


      Advert Reference - ES2035716

      JOB TITLE: Service Desk Analyst
      Subject: IT Department
      LOCATION: South Yorkshire
      SALARY: £10.27 per hour plus statutory holiday pay

      teachFE is pleased to be working alongside a leading Further Education College to recruit for an exciting temporary position as an experienced Service Desk Analyst within the South Yorkshire area.

      The hours for this role would be 36.5 hours per week - on a shift basis.

      This role is currently a 3 month term with a strong possibility of extension

      Ideally you would need experience within a similar role

      Suitable candidates will meet the following criteria:
      * Ideally have experience…

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      Salary/Rate
      £40,000 - £45,000/annum 
      Location
      Reading
      Posted
      19/05/2016 (18:09) 
      Company
      Job Type
      Permanent 
      Description

      Our client, an independent not for profit organisation, based in Reading, is currently hiring for a Service Desk Analyst to support to internal and external users and help to maintain the highest support standards for a wide range of services.

      Responsibilities

      * Act as a first point of contact for the incident management process
      * Monitor the incident management process by prioritising and escalating incidents as appropriate
      * Responding to general support requests submitted by email, telephone or in person
      * Interacting with internal and external service providers
      * Contributing to the definition and implementation of Service Desk processes…

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      Location
      Camberley
      Posted
      25/05/2016 (12:07) 
      Company
      Job Type
      Permanent 
      Description

      Role Profile:
      *The Service Desk Analyst is responsible for providing first level support to the 24*7 Service Centre
      *The 24*7 Service Centre provides network management, 1st line maintenance, asset management, logistics services and remote monitoring support for mission critical systems to telent customers

      Typical Deliverables:
      *To provide first level support and ownership for all incidents and requests
      *Responsible for initial incident triage
      *Proactively monitor remote networks and extract logs; progress and resolve as required
      *Maintaining the rapport with customers by displaying a detailed understanding of their support requirements…

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      Location
      Dover
      Posted
      04/05/2016 (14:03) 
      Company
      Job Type
      Temporary 
      Description

      Our client is currently looking for a IT Service Desk Analyst to work on a temporary basis for approximately eight weeks.

      The successful candidate will be a key contributor to the IT Service Desk team in the provision of a first line response to reported incidents and requests raised by users of the IT systems, in collaboration with IT support teams and third party suppliers.

      Duties will include:

      * receiving, recording and updating incidents

      * assigning reported incidents and requests to the correct resolver groups

      * applying fixes to incidents and requests

      * performing regular system availability checks

      * consistently providing…

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      Salary/Rate
      £18,000 - £23,000/annum Corporate Package  
      Location
      Coventry
      Posted
      24/05/2016 (11:20) 
      Company
      Job Type
      Permanent 
      Description

      Service Desk Analyst

      This position will include someone to providing systems administration support to the Service Desk facility and ensuring that all users of the Service Desk facility receive a friendly, helpful, and efficient response and continual updates, until incidents are satisfactorily closed.

      Key Responsibilities:

      To keep the system operational by:

      *

      Performing system administration tasks as defined by the Operating Procedures
      *

      Routinely monitoring the system using the software and hardware tools provided
      *

      Responding appropriately to errors or faults as notified
      *

      Maintaining information regarding the system activities…

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      Salary/Rate
      £8.29/hour 
      Location
      Gloucester, Gloucestershire
      Posted
      16/05/2016 (10:56) 
      Company
      Job Type
      Contract 
      Description

      An excellent opportunity has arisen for a Service Desk Analyst based near central Gloucester. The successful candidate will receive and record service desk incidents, mainly via telephone, record details accurately and to provide a high level of first line support and advice. They will also be expected to resolve issues at the point of contact or determine the best team suited to take over the task.

      The successful candidate will have the equivalent qualifications or similar experience in the following :

      • HNC in an IT related subject or equivalent qualifications and/or experience.

      • The post holder must have an in-depth knowledge of IT based…

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      Salary/Rate
      £13.5 - £15/hour 
      Location
      Bristol, Bristol   Also in other locations
        Posted
        24/05/2016 (17:54) 
        Company
        Job Type
        Contract 
        Description

        Our Bristol based client is currently looking to recruit an Service Desk Analyst for a 2-3 month initial contract starting immediately.

        The role is required to provide 1st/2nd line support for various ICT systems and services and acting as the point of contact for users seeking assistance.

        Essential skills:
        - Previous experience of working within the Service Desk, Incident and Request Fulfilment process disciplines.
        - Good working knowledge of Microsoft Office applications plus an understanding of general networking technologies.
        - Excellent telephone manner.
        - Ability to effectively communicate with both customers and colleagues…

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        Salary/Rate
        £10.75/hour 
        Location
        Shipley, West Yorkshire
        Posted
        29/04/2016 (09:04) 
        Company
        Job Type
        Temporary 
        Description

        We are looking for an ICT Service Desk Analyst to work for our Shipley based client, this will be an immediate start for an initial 12 week contract, although may progress into more long term.

        The role will be full time, paying £10.75 per hour.

        Duties will include;

        • ICT Helpdesk/First line support role
        • Answering the phone and emails, logging calls, resetting passwords, following pre-set scripts to resolve common queries
        • Some previous experience is necessary
        • Passion for ICT and customer service is key
        • Ability to think outside the box

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        Salary/Rate
        £23,000 - £25,000/annum + 20 days holiday + benefits 
        Location
        London
        Posted
        06/05/2016 (14:31) 
        Company
        Job Type
        Permanent 
        Description

        An innovative new technology company in Central London is seeking an experienced Service Desk Analyst to provide 1st line support to all of the business units across multiple remote sites in the UK. You will be supporting a wide range of technologies from Windows, VMWare, Printers, Microsoft Office and bespoke applications.

        Principle Responsibilities

        You will correctly record and categorise incidents within the IT Service Management tool to a high standard of accuracy and detail, with a complete information trail of actions performed.
        Creating and improving documentation of Knowledgebase articles.
        Excellent communicator, organised, motivated…

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