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Location
Manchester
Posted
09/02/2016 (13:47) 
Company
Job Type
Permanent 
Description

Service Desk Analyst(Service Desk, Analyst, 1st Line, Windows 7, Exchange, AD, Active Directory, MS Office, ITIL) - Permanent - Wythenshawe

Search IT are currently looking for a Service Desk Analyst on a permanent basis for our prestigious client based in the Wythenshawe area.

Skills/Requirements for the Service Desk Analyst:
* Previous experience in a Helpdesk or Service Desk environment
* Windows 7 remote support experience
* MS Office from a professional perspective
* Strong Active Directory experience
* Excellent communication skill

Desirable Skills:
* Any knowledge of MS Exchange
* ITIL

Start date is ASAP

The Service Desk Analyst

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Salary/Rate
£17000 - £20000/annum 
Location
Southampton   Also in other locations
    Posted
    12/02/2016 (10:40) 
    Company
    Job Type
    Permanent 
    Description

    Service Desk Analyst - Southampton - £17,000 - £20,000

    An incredibly exciting opportunity has arisen for a service desk analyst to join one of the UK's leading retail organisations

    Specification

    Service Desk Analyst - Southampton - £17,000 - £20,000

    As a service desk analyst you will join a certified IT support team in an exciting and busy role at one of the UK's leading retail companies.

    You will provide remote IT support and will ensure the quality of the IT environment is maintained. You will join a successful team of 30 analysts and will ensure processes are followed correctly.

    Ideal applications will have previous experience…

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    Location
    York, Yorkshire
    Posted
    21/01/2016 (15:56) 
    Company
    Job Type
    Permanent 
    Description

    Building around 14,000 beautifully designed new homes a year in 400 attractive locations nationwide, Our client is one of the UK's leading house builders, committed to the highest standards of design, construction and service. They believe their quality really differentiates them from the competition. In fact, their reputation is built on quality.

    They are looking for an enthusiastic, committed Trainee IT Service Desk Analyst to join a small but dedicated team. Comprehensive on the job training will be given to enable the successful candidate to deliver first class IT support via telephone, remote access and email.

    The Trainee IT Service

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    Salary/Rate
    £20000 - £22000/annum 
    Location
    Knutsford, Cheshire
    Posted
    Just Added!
    Company
    Job Type
    Permanent 
    Description

    Service Desk Analyst - 1st Line Support - IT Helpdesk

    Service Desk Analyst / Administrator with strong 1st and 2nd line support experience is required by a Hotel chain who's Service Desk is based in Knutsford, Cheshire. This role will be responsible for the successful first line contact with customers and vendors using various software to ensure that the services provided by the department meet agreed service levels.

    Key Responsibilities:

    Responsible for the day to day activities on the IT Service Desk, including: resolving issues and troubleshooting; ensuring systems are current; and meeting agreed business SLAs.
    Respond to issues…

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    Job Type
    Permanent 
    Applications
    More than 10
     
    Salary/Rate
    £18000 - £23000/annum up to 2k incentive 
    Location
    Harlow
    Posted
    20/01/2016 (17:53) 
    Company
    Job Type
    Permanent 
    Description

    Are you looking for a new Service Desk Analyst job?

    I am currently working with my existing client, a Global company based in Harlow, they are now recruiting for 1st and 2nd Line Support, are you currently in a similar support role?

    You will be joining an existing 1st and 2nd Line Support team, you will be based in Harlow but ideally you will be a car driver as travel will be included in order to visit other branches around the company.

    You will work as part of a team and will be working mainly over the telephone and via email, you will be assisting the other branches and outsourced third party service provider's.
    You will be providing technical…

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    Salary/Rate
    £18000 - £22000/annum 
    Location
    Newcastle upon Tyne
    Posted
    08/02/2016 (11:54) 
    Company
    Job Type
    Permanent 
    Description

    My client are looking for Service Desk Analysts to come and join a growing I.T. department.

    We are looking for the following skill-set;

    *Working knowledge of Microsoft products including Excel and PowerPoint.
    *Knowledge of Linux based systems and CLI desirable
    *Previous experience in managing and monitoring a network system using an SNMP based product
    *ITIL Foundation level (Nice to have)
    *Previous experience working as a 1st line technical support analyst desirable; not desktop support or call centre.

    You'll be responsible for -

    *Using the incident management system log issues accurately, deal with issue escalations and progress issues…

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    Salary/Rate
    £16000/annum 
    Location
    Colne, Lancashire
    Posted
    03/02/2016 (13:52) 
    Company
    Job Type
    Contract 
    Description

    Ashberry Recruitment are currently recrutiing for 1st Line Service Desk Analyst for a client based in Barnoldswick.

    1st Line Service Desk Analyst
    Established client in the hospitality sector is recruiting a 1st Line Servicedesk Analyst to be the first point of contact & support for technology issues for business users and external software/service suppliers. This is a fixed term contract for 3 months paying 16k pro rata, with the possibility of the role being made permanent.

    As a 1st Line servicedesk analyst the role will include:
    - Respond to service or incident requests for technical assistance in person, via phone or electronically providing…

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    Salary/Rate
    £20000 - £23000/annum Bonus + Benefits 
    Location
    Essex
    Posted
    20/01/2016 (12:05) 
    Company
    Job Type
    Permanent 
    Description

    Service Desk Analyst

    Our client requires a service desk analyst who will work as part of a European team that interfaces primarily by telephone and email with user communities (or outsourced third party service providers)

    You will be asked to deliver technical support for all MIS services in EMEA as first point of contact.

    The role primarily includes taking first level calls and coordinating incidents to resolution.

    Key responsibilities:

    Manage, prioritize, and respond to inquiries to the service desk, inc specialists and others
    Work with others to plan, schedule and monitor all system performance and installation work.
    Implement daily production…

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    Salary/Rate
    £30000 - £33000/annum 
    Location
    Camden
    Posted
    09/02/2016 (12:17) 
    Company
    Job Type
    Permanent 
    Description



    We have an excellent opportunity for a full time Service Desk Analyst to work in our Head Office in Camden, North London. This role will see you operate as a pivotal part of the IT Support team.
    As a Service Desk Analyst you will provide strong 1st and 2nd line IT support for over 1500 users. You will ensure all levels of customer service requests are resolved related to both hardware and software. Troubleshooting issues and ensuring they are managed and resolved within the agreed SLAs. This role will require a high level of customer service performance both facing and over the phone.
    We are looking for an individual who has experience of working…

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    Salary/Rate
    £21000 - £26000/annum Training, Certs and Benefits 
    Location
    Kettering
    Posted
    19/01/2016 (13:00) 
    Company
    Job Type
    Permanent 
    Description

    Service Desk Analyst - up to £26,000
    Kettering - commutable from Corby, Rushden, Wellingborough, Northampton

    I am seeking a Service Desk Analyst to join a thriving organisation based in Kettering. Your role will be to provide first class customer support of a 1st and 2nd line nature to multiple sites UK wide.

    This role will suit somebody who enjoys working within a medium sized support team and takes satisfaction and reward for their excellent support service and happy customers. To be successful in this role you must have a track record of providing remote desktop and network support in some or all of the following arenas:

    * Windows…

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    Salary/Rate
    £17000 - £21000/annum + excellent benefits 
    Location
    Horsham
    Posted
    02/02/2016 (12:06) 
    Company
    Job Type
    Permanent 
    Description

    Service Desk Analyst

    Salary: £17,000 - £21,000

    Location: Horsham, UK

    My Client are seeking a technically literate, highly motivated IT Service Desk Analyst. You will act as the first point of contact for all IT enquiries using an ITIL based framework, delivering excellent customer service and meeting/exceeding service level targets detailed in the SLA. This role will be a great step to learn and progress in your IT career.

    Main responsibilities

    Being the first point of contact for all IT enquires and fixing first hand or escalating where needed.
    Fixing hardware
    Experience.

    Experience of working on an IT Helpdesk
    Troubleshooting IT applications…

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    Salary/Rate
    £20000 - £22000/annum 
    Location
    Cornwall
    Posted
    12/02/2016 (16:12) 
    Company
    Job Type
    Permanent 
    Description

    Service Desk Analyst (1 year experience supporting PC's/Users and System administration)

    Salary: £20-22K Base + Benefits

    Location: Nr. Saltash

    Description: To provide 1st line support through taking calls, handling of incident logs and Service requests, in relation to the services defined within the IT Service. To facilitate the timely resolution of incidents and requests from our service customers.

    Role:
    Resolving IT service calls (incidents and requests) at the first point of contact
    Communicating with the users community and resolving their IT issues in a positive and supportive manner
    Providing an exceptional level of customer service

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    Salary/Rate
    £10 - £11/hour 
    Location
    Farnborough
    Posted
    25/01/2016 (12:06) 
    Company
    Job Type
    Contract 
    Description

    PLEASE NOTE: The role will initially be based in Farnborough until April 2016 and will then move to Hursley so you must be willing and flexible to work from either site.

    The role of the Service Desk Analyst will include such responsibilities as

    * Manage call handling and Incident Records according to Service Level Agreements.
    * Take ownership of incident records; performing problem investigation until the conclusion of the incident or the reassignment of the incident to an appropriate team.
    * Demonstrate initiative in unknown situations.
    * Use acquired knowledge/education to benefit all members of staff.
    * Undertake and complete tasks as required…

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    Job Type
    Contract 
    Applications
    Less than 10
     
    Salary/Rate
    £7.50 - £8/hour Free parking and canteen facilities 
    Location
    Barnoldswick, Lancashire
    Posted
    09/02/2016 (10:33) 
    Company
    Job Type
    Temporary 
    Description

    We are currently recruiting on behalf of our client a temporary IT Service Desk Analyst for 3 - 6 months on a full time basis working 35 hours a week.

    • Respond to service or incident requests for technical assistance in person, via phone or electronically providing 1st line support or passing to other members of IT in line with Service/Incident Management policies, processes & procedures. All requests/incidents should be logged via the Assyst Service Management tool in line with Group SOX requirements.

    • Oversee the daily flow of the Change Management process ensuring policies and procedures are followed by all users directing the Change…

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    Salary/Rate
    £20000 - £24000/annum bonus + bens 
    Location
    Bedford
    Posted
    17/01/2016 (16:05) 
    Company
    Job Type
    Permanent 
    Description

    Service Desk Analyst, Advisor, Agent, Help Desk Support, Customer Support, Customer Service, Call Logging, Escalations, Co-ordination, Scheduling, Service Management, Incidents, Requests, SLAs, ITIL

    Imperative People is working with a leading technology provider in Bedfordshire to recruit for a Service Desk Analyst to log incidents, changes and requests and work to strict SLAs.

    Snipped of responsibilities:

    To work within the Service Desk environment logging internal and external customers' incidents and requests, resolving where possible, otherwise escalating faults to 2nd Level Support Groups in accordance with defined procedures.
    Utilise…

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    Salary/Rate
    £18000 - £22000/annum Excellent benefits 
    Location
    Birmingham
    Posted
    25/01/2016 (16:51) 
    Company
    Job Type
    Permanent 
    Description

    Service Desk Analyst, German Speaking - Birmingham

    Service Desk Analyst (German Speaking) is required to join a global technology company based in Birmingham.

    Essential Skills:

    Good general IT support experience
    Strong interest in IT
    Good customer service skills
    Excellent interpersonal skillsRole: Your day to day role will be very varied and will consist of supporting German users in a service desk environment, helping them troubleshooting and assisting with technical issues. This will not just be a ticket logging exercise, you will be actively troubleshooting and resolving customer's issues so it is a great place to start or build your career…

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    Location
    Salisbury
    Posted
    19/01/2016 (10:27) 
    Company
    Job Type
    Permanent 
    Description

    Service Desk Analyst - 1st/2nd Line Support

    Leading UK charity organisation based near Salisbury

    We are working with one of the UK's most well-known and respected charity organisations. They are seeking a skilled IT Service Desk Analyst / IT Support Analyst to work within their internal IT support team.

    The team environment is professional but relaxed and the company have a friendly and approachable work ethic.

    The ideal candidate will be able to respond to user requests in order to diagnose, categorise and prioritise incidents effectively and efficiently to ensure as many incidents are resolved at first point of contact. The role requires…

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    Salary/Rate
    £25000/annum with Company Benefits 
    Location
    Wiltshire
    Posted
    09/02/2016 (09:04) 
    Company
    Job Type
    Permanent 
    Description

    Our client a leading Data Centre Development Company is currently looking to recruit a Service Desk Analyst. The analyst will be responsible for service excellence and offering an external service desk to new and existing customers. The services include monitoring, managing and co-ordinating Resolver Groups to support data centre incidents through ITIL controlled processes. Remote Hands, Visitor Access, internal user services, 3rd Party interworking and co-ordination to deliver client focussed assistance from our client’s Service Desk.

    Tasks

    • The day to day service management of Key activities for SLA driven availability.
    • Customer liaison…

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    Job Type
    Permanent 
    Applications
    More than 10
     
    Salary/Rate
    £30000 - £38000/annum Benefits 
    Location
    London
    Posted
    08/02/2016 (17:25) 
    Company
    Job Type
    Permanent 
    Description

    IT Service Desk Analyst - London

    We are currently seeking an experienced IT Service Desk Analyst for a very exciting permanent role with a global law firm based in central London.

    This role will involve assisting the IT Manager in providing both desktop/laptop and telephone support (1st and 2nd line) to end users based in their European offices. Sound knowledge and experience of MS Windows, MS Office 2010, Document Management Systems and trouble ticket software technologies is required

    The ideal candidate will have excellent communications skills both written and verbal along with desirable experience of providing support to high profile users…

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    Salary/Rate
    £7.45 - £7.95/hour 
    Location
    Chesterfield   Also in other locations
      Posted
      09/02/2016 (15:33) 
      Company
      Job Type
      Temporary 
      Description

      A new and exciting opportunity has arisen for an IT focused customer service advisor role in Chesterfield!

      Due to continued growth, our client is looking for a number of customer service advisors to join their new and expanding team as Trainee Service Desk Analysts in Chesterfield. You will initially work on a temporary ongoing basis but there is an opportunity to become a permanent employee for the right candidate.
      Conveniently located in Brampton, our client's offices offer free onsite parking, together with a canteen serving hot and cold food, and free drinks vending machines. In this role you will benefit from a generous annual leave entitlement…

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      Salary/Rate
      £20000 - £22000/annum 
      Location
      High Wycombe, Buckinghamshire
      Posted
      25/01/2016 (17:00) 
      Company
      Job Type
      Permanent 
      Description

      This is full time, permanent position.

      Our client, who provides industry leading IT system support & outsourced IT project solutions are seeking a Service Desk Analyst their professional team.

      This is an ideal role for someone with extensive IT experience who’s looking to get out of an office environment and spend more time in a customer-facing role.

      This role is constantly on-the-move, with no two days being the same!

      Duties and responsibilities include –

      - Providing 1st and 2nd line technical support via phone and email.
      - Visit customer’s sites to provide onsite troubleshooting, support and hardware/software installations.
      - Providing…

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