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Salary/Rate
£25,000 - £30,000/annum benefits 
Location
Flintshire
Posted
11/04/2016 (11:45) 
Company
Job Type
Permanent 
Description

ShortList Recruitment has a new opportunity for an ITIL Service Desk Analyst to join a major employer in Flintshire.

The key focus of the ITIL Service Desk Analyst position is to drive the Incident and Problem management processes to ensure optimal service levels for the business. This will include escalating and assisting with the handling of incidents on a 24*7 basis.

As the successful ITIL Service Desk Analyst you will be responsible for identifying the root cause of any problems and then implementing resolutions through robust change management procedures.

Key requirements for the ITIL Service Desk Analyst role:

* At least 2 years of…

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Job Type
Permanent 
Applications
Less than 10
 
Salary/Rate
£25,000 - £30,000/annum benefits  
Location
Chester
Posted
25/04/2016 (10:30) 
Company
Job Type
Permanent 
Description

ShortList Recruitment has a new opportunity for an ITIL Service Desk Analyst to join a major employer in Flintshire.

The key focus of the ITIL Service Desk Analyst position is to drive the Incident and Problem management processes to ensure optimal service levels for the business. This will include escalating and assisting with the handling of incidents on a 24*7 basis.

As the successful ITIL Service Desk Analyst you will be responsible for identifying the root cause of any problems and then implementing resolutions through robust change management procedures.

Key requirements for the ITIL Service Desk Analyst role:

* At least 2 years of…

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Salary/Rate
£18,000 - £19,000/annum 
Location
Kingston Upon Hull
Posted
15/04/2016 (17:11) 
Company
Job Type
Permanent 
Description

Service Desk Analyst required for a successful organisation based in Hull. Salary is up to circa £18,000 - £19,000.

Our client is looking for a bright, articulate and customer friendly Service Desk Analyst. Working as part of a customer focused team the Service Desk Analyst will be working to contracted SLAs delivering best practice services to internal and external contacts.

As the Service Desk Analyst you would be expected to plan and monitor appropriate actions for your own and for your team's work. You will be tasked with improving the quality of incident handling whilst adhering to call handling procedures. The service desk analyst

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Job Type
Permanent 
Applications
More than 10
 
Salary/Rate
£19,000 - £23,000/annum 
Location
Winchester   Also in other locations
    Posted
    05/04/2016 (10:08) 
    Company
    Job Type
    Permanent 
    Description

    Service Desk Analyst - Winchester - £19,000 - £23,000

    An incredibly exciting opportunity has arisen for 2 Service Desk Analyst to join one of the UK's fastest growing organisations.

    Service Desk Analyst - Winchester - £19,000 - £23,000

    As a service desk analyst you will join a certified IT support team in an exciting and busy role at one of the UK's leading companies within its field.

    You will provide remote IT support and will ensure the quality of the IT environment is maintained. You will join a successful team of 3 Service Desk Analysts, escalating to a proven 2nd / 3rd line specialist team.

    Ideal applications will have previous experience…

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    Location
    Leeds, West Yorkshire
    Posted
    11/04/2016 (17:19) 
    Company
    Job Type
    Permanent 
    Description

    Benefits of the Service Desk Analyst include 12% pension, 25 days holiday, private medical insurance and healthcare cash plan.

    The Medical Protection Society (MPS) is the leading provider of professional protection to doctors, dentists and health professionals. We are a not-for-profit mutual organisation that serves more than 300,000 members in the United Kingdom and overseas. We employ more than 700 members of staff split across three offices in the UK, with additional staff based in Australia and New Zealand.

    We are currently recruiting for a confident and knowledgeable Service Desk Analyst to operate from our offices in Leeds.

    As the Service

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    Salary/Rate
    £20,000 - £180,000/annum Benfits 
    Location
    Manchester
    Posted
    22/04/2016 (17:08) 
    Company
    Job Type
    Permanent 
    Description


    1st Line Service desk Analyst - Windows/Microsoft -£20k - Manchester

    My client a market leading organisation are looking for a Service Desk Analyst to join their forward thinking support function.

    The Services Desk Analyst will be responsible for providing support to internal customers acting as a point of escalations, resolving software and hardware issues via email and phone.

    The Service Desk Analyst must have excellent communication skills and be comfortable dealing with various levels of stakeholders.

    The Service Desk Analyst must have previous exposure of supporting some of the following - Windows XP/7, MS server2003/2008, Networks…

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    Salary/Rate
    £17,000/annum 
    Location
    Eastleigh
    Posted
    11/04/2016 (16:38) 
    Company
    Job Type
    Permanent 
    Description

    Service Desk Analyst - Eastleigh - £17k + Benefits

    Do you have experience working on an IT Help Desk or Service Desk? Do you have excellent technical knowledge, strong customer service and problem solving skills? Do you want to be part of an award winning Global Organisation?

    Excipion are currently looking for a technical IT Support Service Desk Analyst to join a growing Service Desk at their IT Services head office in Eastleigh.

    The successful candidate will be dynamic and extremely flexible. They will be capable and managing and escalating IT requests following agreed processes and procedures.

    Key Responsibilities:

    To answer all requests…

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    Job Type
    Permanent 
    Applications
    Less than 10
     
    Salary/Rate
    £20,000 - £40,000/annum Excellent Benefits 
    Location
    Posted
    21/04/2016 (17:45) 
    Company
    Job Type
    Permanent 
    Description

    An exciting opportunity has arisen within a leading organisation based in Bristol.

    The business requires an IT Service Desk Analyst to join it's operation during a period of extended growth.

    You will take responsibility for providing a 1st and 2nd Line IT Service Desk Support across a dynamic and challenging business environment. In addition to providing support across products, services and platforms you will take ownership of incidents an look to build relationships throughout the Service Desk Team, IT Group and the wider organisation.

    You will have a background within IT Service Desk / Helpdesk / 1st Line Support as part of a Windows Operating…

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    Salary/Rate
    £20,000 - £27,500/annum Bonus + Benefits 
    Location
    Richmond upon Thames   Also in other locations
      Posted
      15/04/2016 (18:06) 
      Company
      Job Type
      Permanent 
      Description

      1st Line Windows Support/Service Desk Analyst - Windows, Active Directory, ITIL

      *1st Line Windows Support required by leading financial firm based in Richmond*

      GAIN: Promotion to 2nd Line.

      One of the biggest and most profitable financial firms, based in Richmond, are currently on the lookout for a 1st Line Windows Support/Service Desk Analyst (Windows, Active Directory, ITIL) to join a team of 8 in supporting 500 users.

      Upon joining, the 1st Line Windows Support/Service Desk Analyst (Windows, Active Directory, ITIL) will work with a broad range of tech as well as be on hand to support 500+ users in the head office in Richmond…

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      Job Type
      Permanent 
      Applications
      Less than 10
       
      Location
      Peterborough, Cambridgeshire,
      Posted
      21/04/2016 (10:56) 
      Company
      Job Type
      Permanent 
      Description

      Service Desk Analyst
      Peterborough
      Competitive

      My client in Peterborough is looking to recruit a Service Desk Analyst to provide support to a wide range of users.

      Working within a team of Analysts, you will be responsible for providing a first class service to people calling/emailing in IT issues. These issues could range from simple password resets through to major incidents, so the ability to quickly diagnose issues and escalate to the correct people is a must, as is an excellent telephone manner.

      Key Skills;

      * Previous IT experience
      * Strong knowledge of Windows 7, Active Directory and desktop support
      * Excellent communication skills…

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      Salary/Rate
      £20,000 - £27,500/annum Bonus + Benefits 
      Location
      Richmond upon Thames
      Posted
      22/04/2016 (16:12) 
      Company
      Job Type
      Permanent 
      Description

      1st Line Windows Support/Service Desk Analyst - Windows, Active Directory, ITIL

      *1st Line Windows Support required by leading financial firm based in Richmond*

      GAIN: Promotion to 2nd Line.

      One of the biggest and most profitable financial firms, based in Richmond, are currently on the lookout for a 1st Line Windows Support/Service Desk Analyst (Windows, Active Directory, ITIL) to join a team of 8 in supporting 500 users.

      Upon joining, the 1st Line Windows Support/Service Desk Analyst (Windows, Active Directory, ITIL) will work with a broad range of tech as well as be on hand to support 500+ users in the head office in Richmond…

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      Salary/Rate
      £23,000 - £26,000/annum 
      Location
      Lancashire
      Posted
      11/04/2016 (18:32) 
      Company
      Job Type
      Permanent 
      Description

      Full Time Senior Service Desk Analyst - £23.000-26.000

      A very reputable manufacturing company in Lancashire is looking for a Senior Service Desk Analyst to provide technical support and guidance for internal customers on various IT systems and administration of WMS.

      The ideal candidate will bring the following;
      -Experience of working on an IT Helpdesk, preferably supporting Microsoft products.
      -Minimum of 3 years experience of desktop and printer support
      -Good administrative skills
      -Good skills in common IT related packages
      -Educated on 'GCSE' level (incl. Maths and English)

      Key Tasks;
      -Technical owner and administrator of WMS including hand…

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      Salary/Rate
      £10.75/hour 
      Location
      Bradford
      Posted
      28/04/2016 (16:30) 
      Company
      Job Type
      Contract 
      Description

      ICT Service Desk Analyst

      Department: ICT

      Dtuies

      • ICT Helpdesk/First line support role
      • Answering the phone and emails, logging calls, resetting passwords, following pre-set scripts to resolve common queries
      • Some previous experience is necessary
      • Passion for ICT and customer service is key
      • Ability to think outside the box

      working Days 8am - 4.30pm Monday - Friday

      please call Scott Wilson on Tel 01274 200600 and e-mail me your CV to (url removed)

      Keywords
      ICT Service Desk Analyst. Helpdesk. First Line Support

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      Job Type
      Contract 
      Applications
      Less than 10
       
      Salary/Rate
      £10.75/hour 
      Location
      Shipley, West Yorkshire
      Posted
      Just Added!
      Company
      Job Type
      Temporary 
      Description

      We are looking for an ICT Service Desk Analyst to work for our Shipley based client, this will be an immediate start for an initial 12 week contract, although may progress into more long term.

      The role will be full time, paying £10.75 per hour.

      Duties will include;

      • ICT Helpdesk/First line support role
      • Answering the phone and emails, logging calls, resetting passwords, following pre-set scripts to resolve common queries
      • Some previous experience is necessary
      • Passion for ICT and customer service is key
      • Ability to think outside the box

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      Salary/Rate
      £10 - £12/hour 
      Location
      Milton Keynes
      Posted
      22/04/2016 (17:27) 
      Company
      Job Type
      Contract 
      Description

      Our client is currently looking to recruit a Service Desk Analyst to join their expanding business.

      The successful candidate will be required to provide technical remote support diagnosing and resolving customer issues. You will have previous 1st/2nd line or Service Desk experience with past experience supporting Windows XP-7, Active Directory, Exchange, MS Office Applications and VPN's.

      It would also be advantageous to have Windows Server 2008 and / or Citrix experience however this is not essential. In addition to technical skills you will also have excellent customer service, communication and problem solving skills.

      This is a fantastic…

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      Salary/Rate
      £21,000 - £24,000/annum 
      Location
      Twyford, Berkshire
      Posted
      08/04/2016 (10:15) 
      Company
      Job Type
      Permanent 
      Description

      iRecruit Specialists are recruiting for a Service Desk Analyst, for a market leading technical solutions provider. The company is a successful business that has been established for over 20 years and work with a number of companies across the UK. They offer a modern, fast paced and fun working environment. You will work with the latest technology and successful applicants will have genuine opportunities to grow and develop their skills and career.

      In this role you will be using your experience of working in a 1st line support environment to provide support and solutions across a wide range of technologies, however if this is not possible…

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      Salary/Rate
      £17,000 - £21,000/annum 
      Location
      Fareham
      Posted
      13/04/2016 (12:43) 
      Company
      Job Type
      Permanent 
      Description

      1st Line Service Desk Analyst - Hampshire - up to £21k + Benefits - Permanent

      Do you have excellent communication skills coupled with experience within a service desk environment? Have you completed an IT related qualification that you wish to use to develop your career?

      Our client is one of the UK's leading independent Managed Service Providers. They help organisations transform ICT into a strategic asset to support growth, enhance agility and efficiency, boost collaboration and deliver a competitive advantage.

      Currently this client are seeking a Service Desk Analyst to remotely support customers by telephone and remote management tools…

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      Salary/Rate
      £17,000/annum 
      Location
      Norwich
      Posted
      28/04/2016 (20:49) 
      Company
      Job Type
      Permanent 
      Description

      A fantastic job has become available at a Norwich based, award winning company. If you are an experienced Service Desk Analyst then keep reading!

      Who will you be working for?
      An award winning and marketing leading technology company, situated in the heart of Norwich. This company have gone from strength to strength since they were established nearly 10 years ago. They are market leaders in their field and pride themselves on being customer focused. They are pioneers in the development of software for their industry and continue to exceed all expectations.

      What will you be doing?
      The job will involve working alongside other talented service

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      Job Type
      Permanent 
      Applications
      Less than 10
       
      Salary/Rate
      £19,000 - £21,000/annum + benefits 
      Location
      Redhill, Surrey
      Posted
      21/04/2016 (09:47) 
      Company
      Job Type
      Permanent 
      Description

      Customer Service / Service Desk Analyst
      Redhill
      £19,000 - £21,000 + excellent benefits

      HOURS: You will work on a 4 on, 4 off, 12 hour shift pattern which could cover days, nights and weekends.

      Lloyd Recruitment’s client, a world leading manufacturing and software organisation with UK offices in Surrey and London are seeking an experienced Service Desk Analyst to join our busy Service Centre team. You will be required to provide quality support with a high degree of customer satisfaction, technical expertise and timeliness.

      Responsibilities:
      • Research, resolve and respond to queries received via telephone calls, emails and call-backs…

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      Job Type
      Permanent 
      Applications
      More than 10
       
      Salary/Rate
      £24,000 - £26,000/annum 20% Shift Allowance + Benefits 
      Location
      Solihull
      Posted
      20/04/2016 (08:44) 
      Company
      Job Type
      Permanent 
      Description

      Role: Tier 2 Service Desk Analyst
      Location: Solihull
      Salary: Up to £26,000 + 20% Shift Allowance + Benefits

      Due to business growth, we are currently recruiting for a Tier 2 Service Desk Analyst for a leading IT Outsourcing organisation based in Solihull, West Midlands.

      The suitable candidate will provide 1st and 2nd line support to both internal and external clients. The support analyst role will include adhering to service level agreements, logging, tracking and reporting service desk incidents, and providing on-call support duties.

      Responsibilities include:

      * Provide operations support for all hardware and operating systems software…

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      Salary/Rate
      £22,500/annum 
      Location
      Surrey
      Posted
      11/04/2016 (18:06) 
      Company
      Job Type
      Permanent 
      Description

      Service Desk Technician / Service Desk Analyst / 1st Line Support - Global Payments Organisation - Surrey - Permanent - £22,500 + Benefits

      My client who are a Global Payments Organisation are currently in need of a Service Desk Technician to provide quality support with a high degree of customer satisfaction, technical expertise and timeliness.

      Responsibilities:
      To accurately accept and log all telephonic, email and/or web interface requests and incidents
      To diligently follow all Service Desk Technician work instructions and processes
      To perform necessary troubleshooting and diagnostics to achieve high levels of First Contact Resolution…

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      Location
      Birmingham, West Midlands
      Posted
      20/04/2016 (14:29) 
      Company
      Job Type
      Permanent 
      Description

      Multilingual Service Desk Analyst

      We are currently looking for an enthusiastic first line Multilingual Service Desk Analyst to join our Multilingual Service Desk team based at our European Support Functions Office in Erdington, Birmingham.

      About the Role
      Day to day will predominantly involve supporting our retail stores across Europe helping our store colleagues to resolve queries and issues with their IT and EPOS till systems. It is important that all queries are logged, processed and resolved accurately and in accordance with our set service level agreement to ensure our stores are able to trade efficiently.

      About You
      The following skills…

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      Salary/Rate
      £26,653 - £27,255/annum 
      Location
      London
      Posted
      28/04/2016 (16:23) 
      Company
      Job Type
      Permanent 
      Description

      As the Service Desk Analyst, you will be a key member of the IT Support team responsible for the processing and coordination of appropriate and timely responses to incident reports, including channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress towards service restoration.

      Service Desk Analyst
      Job Ref: PLAN-561
      Location: London, EC1V (Near Old Street tube station)
      Permanent, Full Time, 34.5 hours per week (finish at 4.30pm on Friday)
      £26,653 - £27,255 per annum

      Required Experience

      - Being a Service Desk Analyst with strong customer service skills…

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