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£25,000 Per Annum +Benefits
A managed service provider, specialising in delivering high quality managed IT services is seeking a Service Desk Team Leader with broad experience of supporting a variety of IT services. This position offers an opportunity to work with a highly talented team and to rapidly develop your skill set. Candidates are expected to have excellent organization and communication skills.
You will have strong knowledge of Microsoft technologies including Windows Server 2008/12, Active Directory and Exchange etc. The successful candidate will also possess a broad knowledge of technologies including operations systems, servers…
£20000 - £25000/annum
Some of the key experience you will have is:
Negotiation skills, Telephone and Face to Face Sales and have the will and drive to achieve your targets. Starting with a warm desk you will be required to maintain existing business…
Title: IT Service Desk Team Lead / Manager
Salary: £35,000 - £40,000
Skills: Service Management, ITIL v3, Change / Problem Management, Remedy, SQL
IT Service Desk Team Lead / Manager required to head up a busy 1st line support / Service Desk team consisting of 4 individuals, working for an internationally renowned cutting edge solutions provider in a trendy London location. Your primary objective will be to ensure system operation of the First Line Support Team, and to report to the Operations Manager.
The Service Desk handles approximately 200 tickets per day from both internal and global external customers, with a shift…
The role of the Service Desk Team Leader is to effectively and efficiently lead the Service Desk team to deliver the contractual SLA's.
Ideally seeking a candidate who will have experience at a similar level, with a background within Help Desk, Call Centre of similar.
Responsible for driving the Service Desk team to achieve the business needs and objectives of the company.
Ensure adequate resourcing levels.
Developing new & current processes that result in cost savings to the business through driving efficiencies.
Operate and own the Continuous Improvement Initiative plans.
We are seeking a Service Desk Lead with experience within banking. This role would suit a 1st/2nd line support specialist who has recently moved into a lead role. The initial contract runs until the end of the year and is based in Buckinghamshire.
You will be working as a hands-on lead that is responsible for a team of 5 1st/2nd line support executives. The team will be taking calls regarding faults for the UK ATM estate.
This role will include shift work
Recent lead experience
1st/2nd Support experience within banking
Experience if ensuring incident timescales are monitored and met
Day to day operational…
Brilliant opportunity for a Service Desk Team Leader / Technical Lead to join a rapidly expanding IT managed services company with an array of Clients. You don't need to be a leader currently, we're open to training around technical skills and leadership - passion is a must.
The role will be varied and interesting; it is the most integral hire for the company to date and you will be essential to the growth and efficiency of the Service Desk Team.
You'll spend 70% of your time in the office, assisting the Service Desk Team and seeing issues through to resolution, hiring, training and leading. You'll also spend 30% of your time working on project…
NSOC Operation Lead / Team Lead / NSOC Supervisor
32K – 38K + Bonus
A Fantastic opportunity for NSOC Operations Lead / Team Lead / NSOC Supervisor to join a leading managed service company in London. You will be a supervisor of a 24/7 Team monitoring and supporting NetSure360° Managed Services to our Customers.
Responsibilities as a NSOC Operation Lead / Team Lead / NSOC Supervisor
* Supervising day-to-day NSOC Operational Activity, assigning roles, monitoring and reporting performance
* Day to Day Management of Ticket Queues (Incident, Problem, Operational Activities, Change and Service Request)
* First point of escalation…
Service Desk Manager
Salary - £46,000 - £62,000
The role is responsible for operational control, supplier management, stakeholder management and continuous service improvement. Implementing change is an important aspect of the role as company is embarking on a multi-year change programme to adapt IT services to evolving business needs.
The role manages an internal team of Incident Lifecycle Coordinators and Escalation Analysts. Additional support is provided by separate (internal) functions of Knowledge Management, and Service Request Management. The Service Desk itself is provided by third party and is off-shore.
Our Client is one of the UK's largest and most prestigious IT, Telecommumications and Media/Entertainments companies. They are currently seeking a Service Desk Manager to manage a 24 x 7 service desk in accordance with their policies and customer contractual obligations.
Your key duty will be to lead the team and oversee the delivery of solutions according to the required specification and according to the Quality Standards that are appropriate. The role will include regular meetings with your staff members to manage team and individual performance levels, whilst utilising call quality checks to ensure continuous improvement.
You will manage…
The role of the Service Desk Analyst will include such responsibilities as
* Manage call handling and Incident Records according to Service Level Agreements.
* Take ownership of incident records; performing problem investigation until the conclusion of the incident or the reassignment of the incident to an appropriate team.
* Demonstrate initiative in unknown situations.
* Use acquired knowledge/education to benefit all members of staff.
* Undertake and complete tasks as required by the Service Desk Lead in a timely manner.
The role will initially be based in Farnborough until April 2016 and will then move to Hursley so you must be willing…
The UK's leader in Managed Services and IT are currently recruiting a Service Desk Manager to join their busy 24/7 Centre.
In this fast paced and interesting role, you will over see the management of the 24 x 7 service desk in line with procedures and agreed service level agreements. Your day to day responsibility will be for maximising the overall productivity of the 24/7 team through technical and procedural monitoring, mentoring, training and process adherence.
Key Accountabilities will include
- To effectively lead a team across the 24/7 service, including regular meetings and the management of both team/individual performance levels…
IT Service Desk Manager (ITIL)
IT Service Desk Manager / Support Services Manager needed for a permanent career opportunity. A chance to join a fast-moving IT solutions business based near Nottingham (M1/J26). Key experience and responsibilities will include:
- Delivering excellent IT support services to clients (24/7/365). Ensuring service levels / SLAs are achieved in line with contracts
- Managing the IT Service Desk Team to ensure support services meet customer expectations.
- Line management for a team of 20+ IT support professionals.
- Motivating, mentoring and developing the IT Service Desk…
You will be joining a dynamic team based in our Bournemouth office working as a member of our service desk. You will become the customer lead for several of our enterprise and infrastructure customers providing an "expert" support service handling escalations from both customers and colleagues on the service desk.
You will be included in the 24/7 out of hours support rota after the probation period and therefore we are looking for someone who can be flexible outside of normal office hours; including occasional weekend work. Your primary location will be our Bournemouth office. You will be required to visit other Modrus facilities and customer…
Systems Service Desk Manager (IT, Technical, Support) BLUS31295
£30,000 - £35,000 depending on experience
Our client administer the Principal Civil Service Pension Scheme and provide pensions to over 1.5 million people. With a strong heritage as the provider of a broad portfolio of administration services, their deep public and private sector knowledge and experience means they are a unique provider in the field
Over the past three years, their business has grown from strength-to-strength aided by the fantastic talent of their employee partners. So, to help them grow, our client is on the look-out for more ambitious professionals…
IT Service Desk Manager / IT Helpdesk Manager - required for a growing Cambridge company to lead and supervise their support function including 1st, 2nd line and the Support Engineers. You will be working closely with the IT Manager and Senior Management and Directors. You will manage the day to day activities of the team, prioritising work, handling major incidents, and acting as a point of escalation for the other team members.
Responsibilities will include:
• Overseeing daily priorities and taking appropriate action to ensure excellent service standards are achieved across all areas, including service desk, and desktop support
Our client is currently recruiting for an exciting opportunity for a Service Desk Analyst to join their team based in West Malling, Kent looking to pay £23-25,000 per annum.
The successful Service Desk Analyst will worked closely with the Service Desk Team Lead, you will support to 1st / 2nd line service desk support and will also have experience of desktop support.
The strong Service Desk Analyst will have solid experience working with Active Directory and Exchange to set up users, Windows 2008-2013 and knowledge of mobile devices such as IPhones, Tablets and Laptops. You will have the ability to communicate with senior levels and have excellent…
Responsible for the day to day operational management and leadership of the Service Desk Team.
Manage the effective allocation of service calls to a national team of field service engineers, working closely with the Regional Service Managers and Team Leaders to achieve demanding SLA's.
Responsible for all deadlines for the Service Desk Team for key functions including Boiler Inspections, Reactive Calls, Planned Preventative maintenance visits and ordering of service parts.
Responsible for the management of Customer Portals.
Manage the production of regular reports both internal and fro Customers.
Manage escalations of Customer…
IT Helpdesk Team Leader / Manager - Coventry - £150 p/d
An excellent opportunity exists for an IT Helpdesk Team Leader / Manager to join a brand new Technical IT Helpdesk Team working within a dynamic fast paced environment on an initial contract basis (with a view to switch to permanent employment).
My client is looking for a technically skilled and knowledgeable candidate who has solid commercial experience working within a Windows based environment.
Lead, manage and motivate a team of IT Helpdesk Analysts, ensuring procedures and policies are maintained and adhered to.
Monitoring of Service Desk ticket queues…
IT Support Supervisor is required to join a leading and progressive IT Support Services company from their head office based in central Bournemouth
The role of IT Support supervisor will involve providing a leadership function to all 1st and 2nd line support staff. Coming from a technical background you will work throughout the full lifecycle in regard to the Service Desk environment from ensuring that all calls are logged, being dealt with or being escalated to the correct level. You will ensure that the Service Desk acts as the main point of contact for all related IT issues and requests for a particular site/sites and to take responsibility…
IT Support Manager is required to join a leading and progressive IT Support Services company from their head office based in central Bournemouth
The role of IT Support Managerwill involve providing a leadership function to all 1st to 3rd line support staff, including all field engineer and network technicians. Coming from a technical background you will work throughout the full lifecycle in regard to the Service Desk environment from ensuring that all calls are logged, being dealt with or being escalated to the correct level. You will ensure that the Service Desk acts as the main point of contact for all related IT issues and requests…
My client, a Microsoft Gold partner has an exciting management role for an experienced Technical Service Desk Manager to join their growing company based in Central London.
The business provides MSP services to wide range of clients across London and is looking for someone who shares their ambition and is capable of managing an increasing workload and their expanding team.
The principal objective of the role is to lead and manage the delivery of their IT services and provide high level technical expertise in a professional and client-focused manner, ensuring that service levels are achieved and that client expectations are exceeded.
As a member of the management team, you will be responsible for ensuring all facilities, plants and assets owned or managed are presented and maintained to the highest standard within our multi-site operations across the UK. Providing a positive, safe, environmentally sensitive working and customer environment.
You will be adept at asset management, contractor and supplier, property and facilities management and have a focus on quality. As an experienced Facilities Manager who will have managed multi-site contracts and will ensure outstanding facilities are provided. Enabling the organisation to not only deliver on existing contracts…
Helpdesk and Office Moves Coordinator, Marketing Department based in Coventry - 902964 - up to £89.55/day ltd co rate
Our client is a global manufacturer off luxury vehicles who require an
Develop, lead, and motivate a team to ensure the Help Desk and Office Moves Coordinator can deliver excellent technical/non-technical support with outstanding customer service, satisfaction, and timeliness.
- Manage Help Desk resources for optimal performance in the distribution of the e-tracker job requests. This will consist of preparing staffing brief with our contracted services and resource management for incoming customer inquiries…
IT Manager|Charity Organisation|Central London|Sharepoint|Office 365| Service Desk Management
Marcus Donald People are currently looking for a new IT Services Manager to join a growing charity organisation based in Central London. This is a permanent position paying up to £45,000 per annum, with interview slots scheduled for two weeks time.
The IT Manager will be responsible for the day to day running of the service desk as well as getting involved in projects and experience managing a team.
The successful candidate will have between 1-2 years in a management or team lead position and have worked on a variety of infrastructure projects…
IT Manager|Charity Organisation|Central London|Sharepoint|Office 365|Project Management Service Desk Management
Marcus Donald People are currently looking for a new IT Services Manager to join a growing charity organisation based in Central London. This is a permanent position paying up to £45,000 per annum, with interview slots scheduled for two week`s time.
The IT Manager will be responsible for the day to day running of the service desk managing 1 other team member as well as the relationship with the outsourced IT provider. Apart from the day-to-day BAU work you will also be heavily involved in project work including Reconfiguring…
A leading facilities service provider are seeking a Facilities Manager to join there team at two school sites in North London. The Facilities Manager will be responsible for all aspects of the services delivered on both sites, Hard and Soft. The salary offered for this position is £40,000 with car allowance plus full benefits package.
·The Facilities Manager will be responsible for all service provisions on both sites, including cleaning, help desk, maintenance and security.
·Direct management of all staff on site including sub contractors
·Full budget management, working to KPI's and SLA'S
·Follow company policies in line with…