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Salary/Rate
£28000 - £30000/annum + Bens  
Location
Birmingham, West Midlands  
Posted
17/08/2015 (08:20) 
Agency
Job Type
Permanent 
Description

Service Desk Team Lead - Birmingham

Managed Services, Cloud Services, Remedy, Service Now, Footprints, ManageEngine, ITIL.

My client are a leading IT Services provider with a major focus on Datacentre Services, Cloud Services, and Security Managed Services. Due to growth they have an urgent requirement for a Service Desk Team Lead.

As Service Desk Team Lead you will have a proven ISP/Managed Services background and be able to demonstrate your ability to lead a small team of Service Desk Analysts. The Service Desk Team Lead will have a proven knowledge of Service Desk tools (such as Remedy, Service Now, Footprints, ManageEngine…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£28000 - £30000/annum 
Location
Posted
13/08/2015 (20:37) 
Agency
Job Type
Permanent 
Description

Service Desk Team Leader|Media|Central London|£30000 per annum

Marcus Donald people are looking for an IT Service Desk Team Leader to assist in the running of the Service Desk at a global Media company, based in Central London. This is a permanent position paying up to £30,000 per annum.

The successful candidate will have a minimum of three years Desktop experience, Team Lead experience and also Mac experience.

Responsibilites of a service desk team leader include but are not limited to;

-Actively mentor all members of the IT Service desk whilst also being responsible for overseeing the Major Incident Process.
-Support the Service

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Job Type
Permanent 
Applications
Less than 10  
 
Salary/Rate
£29.71/hour 
Location
Preston  
Posted
25/08/2015 (12:41) 
Agency
Job Type
Contract 
Description

We require a Service Desk Team Lead to work with a leading Defence company to b e based in Preston. Initial 6 month contract (likely to be extended).

**Description**

- The role of Incident Governance Manager requires you govern all incident management delivery, including service desk performance, to ensure incident management SLAs are met and you will provide escalation route for failing and poorly trending SLAs.

- You will also ensure Customer Satisfaction (CSAT) targets are met and instigate and manage Service Improvement Plans to prevent or remediate failures. You will provide Operational Change authority on Service Desk affecting…

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Job Type
Contract 
Applications
More than 10  
 
Location
High Wycombe  
Posted
04/08/2015 (17:25) 
Agency
Job Type
Permanent 
Description

One of our clients are a leading supplier of Managed Services within IT.

They currently supply all manner of services including Networking, Storage, Security and Data Centre.

Our client are looking to recruit a Service Delivery Team Manager within their Operations Centre. As a Service Delivery Team Manager you will be accountable for the end to end customer engagement process and developing new on-site help-desk services.

As a Service Delivery Team Manager you will be expected to mentor, lead and develop the Service Desk and other Service Delivery Managers.

A successful candidate for the role of Service Delivery Team Manager will…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£40000 - £45000/annum + Bens  
Location
E1  
Posted
13/08/2015 (16:06) 
Agency
Job Type
Permanent 
Description

Service Desk Duty Manager - London

Managed Services, Cloud, NOC, ITIL, KPI, SLA

My client are a leading provider of IT Managed, Network and Cloud Services. Due to on-growing growth they have an immediate requirement for a Service Desk Duty Manager.

As Service Desk Duty Manager you will have a proven NOC / Managed Services / Cloud / Services provider background and be able to demonstrate the ability to lead the Service Desk Team ensuring all tasks and duties are completed. The Service Desk Duty Manager will have an understanding of ITIL and a proven background in working to strict SLA's

The role will require flexibility to work…

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Job Type
Permanent 
Applications
Less than 10  
 
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Salary/Rate
£22000 - £25000/annum  
Location
Kilmarnock  
Posted
06/08/2015 (15:16) 
Agency
Job Type
Permanent 
Description

Service Desk Manager - Perm - Kilmarnock - £25k

Abrecco wish to recruit, on behalf of our well established client, a Service Desk Manager. This is a business critical role with the successful applicant taking responsibility for the management of the team who are the first point of call for all customer requests. The ideal candidate will have a track record in a similar role and will have the drive and enthusiasm to ensure the existing team deliver best in class support to the clients rapidly expanding customer base. You should possess the following skills and experience:
Essential:
- Track record of Service Desk management
- Excellent…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£40000 - £50000/annum 
Location
Uxbridge  
Posted
07/08/2015 (16:12) 
Agency
Job Type
Permanent 
Description

Helpdesk Manager - Service Desk Manager - Banking  
Brand new operation - Retail Banking Software Service
Ideally with some Change Management experience 

Helpdesk Manager required to lead a team of 4 helpdesk analysts supporting a software service provided to banking institutions. This is a greenfield opportunity working on a brand new service with a new team excellent opportunity to make an impact. Ideally we seek people who have experience of change management or managing through change given the nature of this new operation

Keywords: Helpdesk Manager. Support Manager, IT Support, Customer Support, Applications Support Manager. Technical…

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Location
City of Edinburgh  
Posted
27/08/2015 (09:35) 
Agency
Job Type
Permanent 
Description

Helpdesk Team Leader x3 are now required to assist in creation of an industry leading remote / centralised 24/7 365 helpdesk service for internal and external globally dispersed Clients.

Working for world class consulting Organisation the successful Helpdesk Team Leaders will be given the unique opportunity to recruit and establish best of breed processes and practices to deliver a brand new helpdesk service.

As one of the Helpdesk Team Leaders you will recruit a team of 5 - 6 Helpdesk Analysts to provide 1st and 2nd line support to customers and application users based across the globe. You will be given the opportunity to utilise…

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Job Title
Salary/Rate
£27000 - £30000/annum Pension, Healthcare 
Location
Manchester  
Posted
19/08/2015 (09:00) 
Agency
Job Type
Permanent 
Description

Help Desk Manager/ Customer Service Manager

£30,000 plus benefits

Manchester

Perm

 

Help Desk Manager/ Customer Service Manager required to join a growing waste management provider based from Manchester.

 

This is a fantastic opportunity for someone with previous experience in the waste industry to head up a new team focusing on processing waste transactions, help-desk calls and producing waste reports for customers.

 

We are looking for someone with the following skills and qualities:

- Ability to manage, lead and engage a team of help desk staff and operations administrators
- Manage the sub contractor relationships…

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Job Type
Permanent 
Applications
More than 10  
 
Location
Middlesex  
Posted
20/08/2015 (17:13) 
Agency
Job Type
Contract 
Description

Key Responsibilities:

Regional Category Lead / Regional Sourcing Lead - Earn up to £360 per day (PAYE) plus benefits or £470 per day (LTD)

Develop Action Plans
Create summary data
Focus on a major sourcing activity - a new service desk - that supports a number of other departments
Manage sourcing group processes, including e-sourcing
Assess and analyse complex business processes
Negotiate and manage contracts
Communicate with a wide variety of stakeholders
Work effectively within a team
Deliver strategic capability within several categories of expenditure and commodity areas.

Qualifications / Experience / Skills:

Minimum of 5 years of…

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Job Type
Contract 
Applications
Less than 10  
 
Job Title
Salary/Rate
£8.50/annum 
Location
Northamptonshire  
Posted
19/08/2015 (17:27) 
Agency
Job Type
Temporary 
Description

Customer Service Administration £8.50 per hour Brackmills Mon - Fri standard office hours Full Time

This is more than just a temporary role, this is an amazing opportunity to join a leading employer that could very well lead to a permanent opportunity. Based with in a busy Customer Service team, that work to strict SLA's, you will provide administration support by responding to emails, call logging and if necessary updating customers by telephone. This a great company, a great team and a great opportunity.

The temporary desk is incredibly busy at the moment we are always on the look out for talented or experienced candidates. Please call…

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Job Type
Temporary 
Applications
More than 10  
 
Salary/Rate
£28000 - £31000/annum benfits & training 
Location
Bournemouth  
Posted
14/08/2015 (15:14) 
Agency
Job Type
Permanent 
Description

IT Support Supervisor is required to join a leading and progressive IT Support Services company from their head office based in central Bournemouth

The role of IT Support supervisor will involve providing a leadership function to all 1st and 2nd line support staff. Coming from a technical background you will work throughout the full lifecycle in regard to the Service Desk environment from ensuring that all calls are logged, being dealt with or being escalated to the correct level. You will ensure that the Service Desk acts as the main point of contact for all related IT issues and requests for a particular site/sites and to take…

More
Job Type
Permanent 
Applications
Less than 10  
 

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Salary/Rate
£8 - £10.72/day 
Location
Newcastle upon Tyne  
Posted
10/08/2015 (15:00) 
Agency
Job Type
Contract 
Description

A 1st Line Support Analyst is required for 3 months (likely to be extended) based in Newcastle.

Working for a well know public sector, the 1st Line Support Analyst will be required to work in the Service Desk team as part of a 24 hours support model consisting of 37.5 hours per week. The 1st Line Support Analyst will be responsible for all of the activities associated with dealing with customer queries and system stability from the time a call is raised until it is closed with the customer's agreement.

The 1st Line Support Analyst will be responsible for -

*Monitoring and escalating incidents and requests relative to the appropriate SLAs…

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Salary/Rate
£30000 - £35000/annum 
Location
Speke  
Posted
10/08/2015 (14:27) 
Agency
Job Type
Permanent 
Description

Customer Service Centre Manager 30 - 35k per annum

My client, one of the UK's largest property services company are looking for customer service manager to based in Speke.

Job Role:
Ensure that the Local Customer Service Centres are working in a consistent and coherent way, with a uniform service across the country that is focused on serving Occupants.

Ensure the maintenance of internal tools and systems in a correct and timely manner by the LCSC Advisors
Maintain a thorough knowledge of the geographic areas to enable understanding of the issues during occupancy allocations and disputes in order for Occupant's issues…

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Salary/Rate
£9.50 - £10/hour 
Location
Farnborough  
Posted
Just Added!
Agency
Job Type
Contract 
Description

Adecco are looking for a Customer Service Advisor to work for their international Blue Chip Client, based onsite in Farnborough until May 2016, and then Hursley. Candidates must be able to work at both locations.

Paying up to £10.00 per hour, the candidate will work 40 hours per week, between 8am and 5pm, Monday to Friday.

The role of the Customer Service Advisor will include such responsibilities as
* Manage call handling and Incident Records according to Service Level Agreements.
* Take ownership of incident records; performing problem investigation until the conclusion of the incident or the reassignment of the incident…

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Salary/Rate
£20000/annum £20000 basic + £20k variable 
Location
Central London  
Posted
26/08/2015 (11:26) 
Agency
Job Type
Permanent 
Description

A fast growing provider of helpdesk software with best of breed awards and very successful is seeking IT Sales Graduates to join their expanding team in Central London. It is a truly global brand with customers including large well-known companies. This is a fantastic opportunity to join the growth-phase SaaS company in the helpdesk and service desk market with a career progression into Sales Account Management. This is an office based role located in West End Central London in the heart of shops / restaurants and next to a tube station for easy travel.

As an IT Sales Graduate you will:

• Along with your manager, define and execute plans…

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Salary/Rate
£32000 - £35000/annum 
Location
Northampton  
Posted
07/08/2015 (09:07) 
Agency
Job Type
Permanent 
Description

Service Desk Team Leader - Northampton - Up to £35,000

This role is to work for the UK's fastest-growing national law firms to work out of their Northamptonshire office.

An exciting opportunity has come up to supervise the day-to-day operations of the Service Desk in conjunction with the Service Delivery Manager, ensuring SLA's & KPI's are met in line with agreed working practices. To identify and specify improvements in the Service Desk System ensuring maximum return on investment.

Main responsibilities
* (50%) Perform the full Job Responsibilities of "Support Analyst"
* (25%) Assist the Service Delivery Manager in maintaining…

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Salary/Rate
£27000 - £30000/annum pension, healthcare etc. 
Location
Greater Manchester  
Posted
14/08/2015 (17:06) 
Agency
Job Type
Permanent 
Description

Helpdesk Manager /Operations Manager required to join a growing waste management provider based from Greater Manchester.

This is a fantastic opportunity for someone with previous experience in the waste industry to head up a new team focusing on processing waste transactions, help-desk calls and producing waste reports for customers.

We are looking for someone with the following skills and qualities:
*Ability to manage, lead and engage a team of helpdesk staff and operations administrators
*Manage the sub contractor relationships ensuring the client’s needs are met and the contracts are serviced within the service level agreement.
*Define…

More
Job Title
Salary/Rate
£30000 - £35000/annum 
Location
City of Edinburgh  
Posted
27/08/2015 (09:22) 
Agency
Job Type
Permanent 
Description

Helpdesk Managers x3 are now required to assist in creation of an industry leading remote / centralised 24/7 365 helpdesk service for internal and external globally dispersed Clients.

Working for world class consulting Organisation the successful Helpdesk Manager will be given the unique opportunity to recruit and establish best of breed processes and practices to deliver a brand new helpdesk service.

As one of the Helpdesk Manager you will recruit a team of 5 - 6 Helpdesk Analysts to provide 1st and 2nd line support to customers and application users based across the globe. You will be given the opportunity to utilise your experience…

More
Job Type
Permanent 
Applications
Less than 10  
 
Job Title
Location
Slough  
Posted
18/08/2015 (00:30) 
Agency
Job Type
Permanent 
Description

Incident Manager required by a leading provider of global IT solutions and managed services based in Slough. Highly competitive salary and benefits package offered.

Our Managed Service Operations Department deliver proactive management of a customer`s Networking, Computing and Cloud infrastructure. The teams monitor a customer`s environment using a portfolio of industry leading management tools.

We now have an exciting opportunity for an Incident Manager to manage, coordinate and drive resources in order to restore normal service operation for our customers as quickly as possible minimising the disruption to customers businesses…

More
Job Type
Permanent 
Applications
More than 10  
 
Related Searches
 
Salary/Rate
£35000 - £85000/annum OTE plus Life, Pension, PHI and much 
Location
Brighton  
Posted
14/08/2015 (14:46) 
Agency
Job Type
Permanent 
Description



Position: Recruitment Manager - Construction/Engineering

Location: Brighton

Salary: c £35-45k basic salary + OTE c £85k + excellent company benefits

A leading Consultancy in the UK, my client aims to become the employer of choice. They have created a working environment that attracts and retains the best, where there is every chance to succeed and every possibility of progressing and developing within the company

They are seeking an experienced Recruitment Manager or Recruitment Team Leader to take over a small team of 3. This is a HOT HOT desk /team, fully up and running, very successful with an established client base.

A true Gem…

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Salary/Rate
£28000 - £30000/annum 
Location
Blackburn  
Posted
18/08/2015 (09:04) 
Agency
Job Type
Permanent 
Description

Position: Digital Project Manager

Location: Blackburn

Salary: £30K per annum

This is an exciting opportunity for a highly motivated and experienced Digital Project Manager to join an established award winning digital design, multichannel ecommerce and online marketing agency.

As the Digital Project Manager, you will be responsible for the smooth running of the day to day operations and ensuring client projects are delivered on time to budget.

Ideally, this role would be suitable for a highly organised and commercially astute individual who has previously worked as an…

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Salary/Rate
£30000 - £35000/annum plus commission and benefits  
Location
Birmingham, West Midlands  
Posted
18/08/2015 (17:30) 
Agency
Job Type
Permanent 
Description

Are you a current Recruitment Branch Manager or a Senior Recruitment Consultant looking for a step up in your career? Do you have a successful track record of billing and managing a sales team? Want to take on a new challenge in education recruitment? If this is you then read on….

Connex Education are a leading teaching supply agency, and we’re offering an exciting opportunity for a talented individual to join us as Branch Manager.
The Branch Manager will be responsible for successfully running and motivating the sales office, using effective techniques to get the best out of your team.

You will be rewarded with the following…

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Salary/Rate
£28000 - £70000/annum OTE/BENEFITS 
Location
Liverpool  
Posted
06/08/2015 (09:22) 
Agency
Job Type
Permanent 
Description

BRANCH MANAGER - RECRUITMENT CONSULTANCY

Location: Liverpool City Centre

Salary / OTE: £30,000 to £35,000 basic, Excellent Uncapped OTE uncapped

Benefits: 25 days holiday, parking, excellent bonuses & incentives

The Company:

Get Recruited is a privately owned and independent recruitment business that operates as a multi-sector consultancy providing temporary and permanent recruitment services to organisations throughout the region and nationally via our office network.

The business has experienced exceptional growth and continues to increase staff headcount, win new clients, increase revenues and add new vertical sectors…

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Salary/Rate
£27000 - £32000/annum 
Location
Swindon  
Posted
24/08/2015 (12:38) 
Agency
Job Type
Permanent 
Description


JOB PURPOSE/OVERVIEW
My client is looking for a bright and enthusiastic, self-motivated individual to join their team within the UK.
The role will provide support to desktop and laptop users in all UK Ltd sites as well as provide technical contribution to Corporate Projects.

KEY RESPONSIBILITIES
Hardware installation, software installation
Trouble shooting; both face to face with the customer and remotely
Support and maintenance of all PCs, printers, scanners and mobile devices
Support of Apple hardware and software
Lead technical role on implementing corporate projects and initiatives
Lead technical role researching new…

More
Job Type
Permanent 
Applications
More than 10  
 

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