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Salary/Rate
£35000 - £40000/annum Bonus, Pension 
Location
Berkshire
Posted
28/01/2016 (10:29) 
Company
Job Type
Permanent 
Description

My client is a market leader in the smart metering solutions and IT manufacturing industry worldwide

Within this dynamic, fast growing organisation is an urgent requirement for a Service Desk Team Leader to join this expanding technology organisation

The ideal candidate will have experience 5 years experience in a Service environment and 2 years experience leading or managing a help desk in the utilities, telecoms, IT manufacturing or other technology related industries would also be considered.

ITIL certified candidates are desired and experience in a rapidly changing environment would be beneficial

This opportunity is in the Thames Valley…

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Location
Birmingham, West Midlands
Posted
08/02/2016 (16:39) 
Company
Job Type
Permanent 
Description

Our belief in the power of big and small is an affirmation of what makes our company so special. We celebrate the power of big with our power brands, global innovation platforms, and being ‘open and inclusive’. But we also embrace the power of small… by fostering an entrepreneurial spirit, acting like owners and keeping it simple.

We’re Europe’s favourite snacks company with iconic snack brands for any occasion. Our European business generates $14 billion net revenue, holding the number 1 position in chocolate & biscuits and a leading position within gum and candy. Every day some 26,000 people work across 33 markets to create the brands…

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Salary/Rate
£25000 - £37000/annum Benefits 
Location
Liverpool
Posted
04/02/2016 (19:56) 
Company
Job Type
Permanent 
Description

IT Helpdesk Manager / Service Desk Manager / Team Leader - Liverpool

An opportunity has arisen for an IT Helpdesk Manager / IT Service Desk Manager or Team Leader to join a large, successful retail business in their Liverpool office. This is a fantastic opportunity for an IT Helpdesk / Service Desk Manager or Team leader to join a rapidly expanding business and a growing IT department. The existing team consists of 5 helpdesk engineers with plans to expand the team further.

About the role:

As the IT Helpdesk / Service Desk Manager, you will work in a hands-on role taking responsibility for the Helpdesk support operations, ensuring SLAs…

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Location
Birmingham, West Midlands
Posted
09/02/2016 (17:11) 
Company
Job Type
Permanent 
Description

We are SCC - Specialist Computer Centres , the Uk's leading IT services provider . We provide mission critical IT support services to a growing base of customers resulting in a real career opportunity for a talented Team Leader to join us at our Call Response Centre in Birmingham to lead a team 1st and 2nd line service desk analysts to ensure the day to day performance of the IT service desk in line with agreed service level agreements and key performance indicators to ensure customers' expectations are exceeded and that any escalations and complaints are responded to in a timely and effective manner .

Responsibilities…

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Salary/Rate
£25000 - £28000/annum 
Location
Manchester
Posted
28/01/2016 (11:57) 
Company
Job Type
Permanent 
Description

Service Desk Manager
Based in Manchester (Trafford Park)
Salary: upto £28,000

My client are a FTSE 250 business providing facilities, property and asset management for some of the biggest public and private sector businesses. They specialise in strategic outsourcing and energy services, bringing together expertise and capabilities to help their clients achieve their organisational goals. In simple terms, they find out what their clients want and use their people and technology to help them get it as efficiently as possible. They have revenues in excess of £1.8bn and a reputation for being the best in their business.

We have a fantastic opportunity…

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Job Type
Permanent 
Applications
More than 10
 
Salary/Rate
£18000 - £22000/annum 
Location
Newcastle upon Tyne
Posted
08/02/2016 (17:30) 
Company
Job Type
Permanent 
Description

A great opportunity for a Service Desk Analyst to join a leading global organisation at their office based in Newcastle. There are multiple roles on offer, and successful candidates will have an understanding of IT, keen to develop this further.

As the Service Desk Analyst you will be providing first line support through taking calls, responding to emails and utilising the internal monitoring / reporting systems to identify live and historic issues. You will be liaising with people at all levels, so excellent communication skills are essential.

**There will be shift work required for this role - both night and day working - so you will need…

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Salary/Rate
£10 - £11/hour 
Location
Farnborough
Posted
25/01/2016 (12:06) 
Company
Job Type
Contract 
Description

PLEASE NOTE: The role will initially be based in Farnborough until April 2016 and will then move to Hursley so you must be willing and flexible to work from either site.

The role of the Service Desk Analyst will include such responsibilities as

* Manage call handling and Incident Records according to Service Level Agreements.
* Take ownership of incident records; performing problem investigation until the conclusion of the incident or the reassignment of the incident to an appropriate team.
* Demonstrate initiative in unknown situations.
* Use acquired knowledge/education to benefit all members of staff.
* Undertake and complete tasks as required…

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Job Type
Contract 
Applications
Less than 10
 
Salary/Rate
£25000 - £28000/annum Benefits 
Location
Derbyshire
Posted
02/02/2016 (11:54) 
Company
Job Type
Permanent 
Description

Support Desk Team Lead/Windows/SQL Derbyshire £25-28k

A highly successful Software House based in Derbyshire is currently looking to recruit an experienced Support Desk Team Lead who can provide leadership to their software application support team.

This isn't a hands on role but a knowledge of Windows O/S is essential, and the key deliverable will be to ensure the service desk team effectively handle user issues.

Responsibilities
* Take ownership for the delivery of IT Services and Bespoke Application support to end users
* Manage and motivate the IT Support Team
* Responsible for ensuring all SLAs are adhered to
* Provide a high level of…

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Job Type
Permanent 
Applications
Less than 10
 
Salary/Rate
£30000 - £40000/annum Exceptional benefits 
Location
Bath
Posted
20/01/2016 (09:32) 
Company
Job Type
Permanent 
Description

IT Service Desk Leader
Bath
£30,000 - £40,000

A great opportunity for an IT Service Desk Leader to join a global company and be a key part in the help desk team.

The company are a world leader in engineering consulting. They are based in central Bath, and offer a relaxed yet professional working environment. You'll benefit from flexible working arrangements, a great benefits package (including early Friday finishes) and a genuine chance to advance in your role.

About the role:
Managing and continuously develop the IT incident and Service request processes to improve service levels and remove waste / failure demand to our customers to meet…

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Job Type
Permanent 
Applications
Less than 10
 
Salary/Rate
£20000 - £24000/annum 
Location
Northamptonshire
Posted
25/01/2016 (16:33) 
Company
Job Type
Permanent 
Description

Service Desk Analyst £20k - £24k + Excellent Benefits
Law Firm
Northampton

An exciting opportunity has come up for 2 Service Desk Analyst's to join a successful but growing law firm based in Northampton. The successful candidate will be required to provide 1st and 2nd line IT support services through the Service Desk. Ensuring that they are delivering the highest level of support and coaching to end users.

Skills / Environment
*Good understanding of IT systems and infrastructure
*1st Line support
*2nd Line Support
*Experience of providing support across multiple sites via a central Service Desk
*Has had exposure to working to tight SLA…

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Salary/Rate
£40000 - £44000/annum £40,000 - £44,000 +Benefits 
Location
Solihull
Posted
04/02/2016 (19:35) 
Company
Job Type
Permanent 
Description

Service Desk Team Leader - SOLIHULL

+Pension, Healthcare, Flexi-Benefits, Training, certifications & Courses contributed to.

• Are you currently managing or over seeing a team of 2nd line support engineers or are you considering a move in to management? If so then call me now as my client in the Midlands are expanding rapidly and now need a Service Desk Team Leader to oversee their team of 1st line support engineers.
• For this role you must have experience of managing a team at 1st or 2nd line support level.
• As an integral member of the Service Desk team, you will play a key role in overseeing the delivery of high quality technical support…

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Job Type
Permanent 
Applications
Less than 10
 
Job Title
Salary/Rate
£18450/annum 
Location
Haverhill
Posted
01/02/2016 (14:43) 
Company
Job Type
Permanent 
Description

Customer Service Team Leader - £18,450 - Mon to Fri – 8am until 5pm

Our client based in Haverhill has an excellent opportunity to join their friendly,

progressive team. This role will be to effectively and efficiently lead the Service Desk

team to deliver the contractual SLA’s.

Duties and responsibilities:

You will be responsible for driving the Service Desk team to achieve the business needs and objectives of the company.

Ensure adequate resourcing levels.

Develop new & current processes that result in cost savings to the business through driving efficiencies.

Operate and own the Continuous Improvement…

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Job Type
Permanent 
Applications
More than 10
 

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Location
Glasgow
Posted
26/01/2016 (15:13) 
Company
Job Type
Permanent 
Description

The Role:

Based in our Glasgow Head Office an excellent opportunity has arisen in our IT Department for an IT Service Desk Team Leader. The Service Desk team leader will manage the IT Support Helpdesk/ Service Desk ensuring the highest level of IT support and service is provided at all times. In addition you will allocate of work to support analysts and play a key role in staff recruitment and retention, appraisals, reviews and monitoring. A key aspect of this role is diagnosing, trouble-shooting and resolving IT issues on or before time in line with agreed SLA's and providing reports and statistics to the business highlighting the performance…

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Job Type
Permanent 
Applications
More than 10
 
Salary/Rate
£34997 - £43747/annum up to £43,747 per annum + benefit 
Location
Manchester
Posted
27/01/2016 (16:26) 
Company
Job Type
Contract, Part Time, Permanent, Temporary 
Description

Service Desk Team Leader

Location: Manchester, UK

Working Hours: 38 hours per week; varied hours to fit in with shift patterns and requirement to cover Service Desk roles 24/7.

Salary: £34,997 - £43,747 per annum plus benefits.
Interview Dates: Selected candidates will be required to be available for interview week commencing 8/2/16.

Service Desk Team Leader, Manager – Managing Service Desk Analysts, Service Improvement, Business Continuity, Customer Service, Infrastructure, IT Support, Desktops, PC Hardware, Microsoft OS, Windows, Active Directory, Exchange, Citrix, Configuration, Servers, ITIL, MCP, MCSE, MCSA, CompTIA, A+, Net+, Manchester…

More
Job Type
Contract, Part Time, Permanent, Temporary 
Applications
More than 10
 
Salary/Rate
£35000 - £45000/annum 35000 - 45000 
Location
NG9 6RZ
Posted
20/01/2016 (17:18) 
Company
Job Type
Permanent 
Description

Infrastructure Team Leader
Nottingham
£35-45K
Overview of role

This is a key role within the IT department as you will be responsible for leading our IT infrastructure team and the ongoing maintenance of our current IT infrastructure. The role will be split between technical hands on work and managerial/leadership duties (70/30). You will be required to lead technical projects at a very detailed level ensuring delivery to a high standard and agreed timescales.

Key Accountabilities:
Lead a team of infrastructure engineers and service desk analysts. ?
Manage multiple IT infrastructure projects through from initiation to completion. ?
Contribute…

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Job Type
Permanent 
Applications
More than 10
 
Location
Peterborough
Posted
28/01/2016 (14:22) 
Company
Job Type
Permanent 
Description

Our client is currently looking to recruit a Technical Customer Support Team Leader to lead their Technical Customer Support function and the achievement of the associated service levels.

Within the role you will be responsible for the management of IT staff, developing, implementing and overseeing processes and procedures, providing subject matter expertise advice to other IS and IT colleagues, ensuring correct hand over or escalation to appropriate third line or 3rd party supports if unable to resolve and supporting the service desk with contact handling.

Candidates will have previous experience in a team leader / service desk based role…

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Job Type
Permanent 
Applications
Less than 10
 
Location
Peterborough
Posted
26/01/2016 (15:53) 
Company
Job Type
Permanent 
Description

Team Leader - 2nd Line - Shifts
Peterborough

An exciting opportunity has arisen for an experienced Team Leader to join a growing technical service desk in Peterborough. This role will see the successful applicant working in a fast-paced environment, where providing a great customer experience is essential. My client provides 24/7 support to their customers, and this role will form part of the shift rota, ensuring that their prestigious customers are always provided with the same levels of excellent service.

Candidates with strong customer service skills, and a good technical knowledge will find themselves working in a great environment…

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Job Type
Permanent 
Applications
Less than 10
 
Salary/Rate
£34997 - £43747/annum Salary + 17.5% shift allowance 
Location
Manchester
Posted
27/01/2016 (16:22) 
Company
Job Type
Contract, Part Time, Permanent, Temporary 
Description

Service Desk Team Leader (Shifts)

Location: Manchester, UK

Working Hours: 38 hours per week; varied hours to fit in with shift patterns and requirement to cover Service Desk roles 24/7. (Awaiting shift rota)

Salary: £34,997 - £43,747 per annum plus 17.50% shift allowance and benefits.
Interview Dates: Selected candidates will be required to be available for interview week commencing 8/2/16.

Service Desk Team Leader (Shifts), Manager – Managing Service Desk Analysts, Service Improvement, Business Continuity, Customer Service, Infrastructure, IT Support, Desktops, PC Hardware, Microsoft OS, Windows, Active Directory, Exchange, Citrix, Configuration…

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Job Type
Contract, Part Time, Permanent, Temporary 
Applications
More than 10
 
Salary/Rate
£28000 - £32000/annum Benefits  
Location
Birmingham
Posted
27/01/2016 (12:11) 
Company
Job Type
Permanent 
Description

** VB.NET/ASP.NET/SQL **
National Law Firm
c£30,000 + Benefits
Birmingham

The Role

Senior Developer required to step up into their first managerial / team lead role to develop and maintain high-value, bespoke solutions for the business. You will lead a small internal team of .Net developers and liaise with others in the wider IT team and 3rd party suppliers. Key responsibilities include:

Interact with stakeholders in a confident manner and understand and interpret user requirements correctly
Communicate clear instructions to team members and provide adequate guidance
Design, execute, assess and troubleshoot software programs and develop…

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Location
Bolton
Posted
02/02/2016 (12:14) 
Company
Job Type
Permanent 
Description

Position: Assistant Service Manager
Location: Bolton, Lancashire
Salary: Competitive Basic Salary + Excellent OTE
 
The Company:
Having started out in 1998, the success of our client has been down to hard work and the determination of their experienced team to ensure that customers are provided with the best value deals on new and used cars and vans.

From the very beginning until now their objectives have stayed the same - to make buying and maintaining vehicles simple and affordable - while providing customers with the best service possible.

The Assistant Service Manager Role:
They now have a fantastic opportunity for an experienced Assistant…

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Job Type
Permanent 
Applications
More than 10
 
Salary/Rate
£17000 - £19000/annum 
Location
Bristol, North Somerset.
Posted
08/02/2016 (17:12) 
Company
Job Type
Permanent 
Description

Service co-ordinator/Administrator
Our Client is a leading and expanding gas metering Installation Company and this is a permanent vacancy at their new regional (Bristol) Depot. So an excellent opportunity to join the team at the beginning of a new operation.
Ideal but not essential previous experience:
Service co-ordinate.
• Help-Desk.
• Customer Service
• Strong Administration
Responsibilities
• Co-ordinating timetables & activities for installation engineers.
• Communicating with customers and engineers on the phone.
• Booking in installations and visits.
• Understanding lead-times agreed with customers.
• Planning and assigning…

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Location
London
Posted
11/02/2016 (10:46) 
Company
Job Type
Permanent 
Description

SOFTWARE SUPPORT HELPDESK ANALYST – Sought by our client who prides itself on high quality service to provide 1st line software support to our clients global customers base. Successful applicants will have experience in application support.

Technical Skills:
• previous experience of working on a Software Service Desk/Software Help Desk in the area of Application Support is ESSENTIAL
• familiarity with Microsoft Office products
• previous experience of Broking computer systems and/or knowledge of the Insurance/Reinsurance business considered
Duties:
• answering software support calls from customers and dealing with them in a timely and professional…

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Salary/Rate
£35000 - £42000/annum + excellent benefits package 
Location
Haywards Heath
Posted
12/02/2016 (12:01) 
Company
Job Type
Permanent 
Description

Our client who provide web based software solutions are looking for an experienced Client Account Manager with experience of IT software solutions.

The job spec is as follows:

Work closely with the client to forge good relationships and have a detailed understand of how they use their software to support their business processes. Host regular account meetings (both remote and face-to-face) with clients to discuss any issues and new requirements. Manage action plans from account meetings Understand the client contract and the clients responsibilities in adhering to it. Manage client expectations in relation to the contract. Collate required…

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Salary/Rate
£35000 - £42000/annum + Excellent company benefits 
Location
Haywards Heath
Posted
04/02/2016 (16:47) 
Company
Job Type
Permanent 
Description

Our client who provide web based software solutions are looking for an experienced Client Account Manager with experience of IT software solutions.

The job spec is as follows:

Work closely with the client to forge good relationships and have a detailed understand of how they use their software to support their business processes. Host regular account meetings (both remote and face-to-face) with clients to discuss any issues and new requirements. Manage action plans from account meetings Understand the client contract and the clients responsibilities in adhering to it. Manage client expectations in relation to the contract. Collate required…

More
Job Title
Location
Hemel Hempstead   Also in other locations
    Posted
    27/01/2016 (15:17) 
    Company
    Job Type
    Permanent 
    Description

    Shop Manager

    Location: HEMEL HEMPSTEAD GARDEN CENTRE, Leighton Buzzard Road, Piccotts End, Hemel Hempstead, Herts, HP1 3BA

    Salary: Competitive Salary, Uniform, Pension and Staff Discount after a qualifying period.

    We are currently seeking a Shop Manager at our Hemel Hempstead Garden Centre. The ideal candidate will be an experienced retailer with a passion for customer service, a flair for visual merchandising and display and be able to lead and develop a knowledgeable and busy, customer service based team.

    You will be responsible for the Garden Shop, Leisure and Giftware departments, leading and motivating your team, maintain stock to achieve…

    More

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