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Salary/Rate
£28000 - £30000/annum + Bens  
Location
Birmingham, West Midlands  
Posted
27/07/2015 (08:22) 
Agency
Job Type
Permanent 
Description

Service Desk Team Lead - Birmingham

Managed Services, Cloud Services, Remedy, Service Now, Footprints, ManageEngine, ITIL.

My client are a leading IT Services provider with a major focus on Datacentre Services, Cloud Services, and Security Managed Services. Due to growth they have an urgent requirement for a Service Desk Team Lead.

As Service Desk Team Lead you will have a proven ISP/Managed Services background and be able to demonstrate your ability to lead a small team of Service Desk Analysts. The Service Desk Team Lead will have a proven knowledge of Service Desk tools (such as Remedy, Service Now, Footprints, ManageEngine…

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Salary/Rate
£33000 - £37000/annum 
Location
Brighton  
Posted
17/07/2015 (17:11) 
Agency
Job Type
Permanent 
Description

Service Desk Team Lead - Permanent - Brighton - £33,000-£37,000

We have an exciting opportunity for an experienced Service Desk Team Lead to work alongside a team of technicians in the running of their web infrastructure and internal systems.

Duties and responsibilities:
- Managing a service desk department of 10
- Leading service reviews
- Manage the resolution of major incidents
- Ensure services are adhering to SLAs

To be suitable for this role, you will need:
- Strong communication skills
- Excellent troubleshooting skills
- Solid experience in a customer facing role
- Experience of working with both Windows and Unix/Linux systems…

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Job Type
Permanent 
Applications
Less than 10  
 
Salary/Rate
£20000 - £25000/annum benefits 
Location
Bournemouth  
Posted
08/07/2015 (16:59) 
Agency
Job Type
Permanent 
Description

IT Service Desk Lead - Helpdesk, IT Support, Windows, Hardware, Software, 1stline / 2ndline - Bournemouth - a senior member / team lead of the IT support team providing technical support a large userbase helping to resolve faults and technical issues.

As the lead member of a large service desk team based in Bournemouth you will act as a mentor offering guidance and support to new and junior members of the team as well as motivating and leading the team to deliver against SLA's and deadlines. You will play a part in analysing KPI's and performance and work with the Support management team to deliver a consistently high performance.

The role…

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Salary/Rate
£30000 - £31000/annum 
Location
Brighton  
Posted
20/07/2015 (17:23) 
Agency
Job Type
Permanent 
Description

Summary:

Reqiva are working with a Brighton based web publishing company who are looking for a Service Desk Team Lead, to head up their web operations service desk team. The role requires organisational and management responsibilities, ensuring high level service delivery of the support function.

Role and Responsibilities:

*Manage the incident management process including evaluation and continual improvement
*Work closely with service users, prioritising support queues and clearing backlogs effectively
*Meet Service level Agreements and ensure high customer service standards.
*Take ownership of the service management system road map…

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Salary/Rate
£30000 - £31000/annum 
Location
Brighton  
Posted
27/07/2015 (08:08) 
Agency
Job Type
Permanent 
Description

Summary:

Reqiva are working with a Brighton based web publishing company who are looking for a Service Desk Team Lead, to head up their web operations service desk team. The role requires organisational and management responsibilities, ensuring high level service delivery of the support function.

Role and Responsibilities:

*Manage the incident management process including evaluation and continual improvement
*Work closely with service users, prioritising support queues and clearing backlogs effectively
*Meet Service level Agreements and ensure high customer service standards.
*Take ownership of the service management system road map…

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Salary/Rate
£28000 - £30000/annum 
Location
Woking  
Posted
08/07/2015 (09:48) 
Agency
Job Type
Permanent 
Description

IT Service Desk Team Leader / IT Support Team Leader

Woking, Surrey - parking on-site

£28,000 - £30,000 + benefits

A managed services provider in Woking, Surrey is seeking a Service Desk Team Leader to join their successful team. This role will encompass managing the service desk and staff to provide 1st & 2nd level technical support; answering support queries via the telephone or email and deal with escalations.

Job Description:

Take overall responsibility for incident management and request fulfilment on the Service Desk.
Ensure staff take ownership of user problems and be proactive when dealing with user issues.
Ensure all calls…

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Salary/Rate
£9.50 - £10/hour 
Location
Farnborough  
Posted
10/07/2015 (11:03) 
Agency
Job Type
Contract 
Description

Adecco are looking for a Service Desk Analyst to work for their international Blue Chip Client, based onsite in Farnborough until May 2016, and then Hursley. Candidates must be able to work at both locations.

Paying up to £10.00 per hour, the candidate will work 40 hours per week, between 8am and 5pm, Monday to Friday.

The role of the Service Desk Analyst will include such responsibilities as
* Manage call handling and Incident Records according to Service Level Agreements.
* Take ownership of incident records; performing problem investigation until the conclusion of the incident or the reassignment of the incident to an appropriate team

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Job Type
Contract 
Applications
Less than 10  
 
Salary/Rate
£25000 - £32000/annum benefits 
Location
Bournemouth  
Posted
08/07/2015 (16:57) 
Agency
Job Type
Permanent 
Description

24x7 IT Helpdesk Team Lead - Helpdesk, IT Support, Hardware, Software, 1stline / 2ndline - Bournemouth - a senior member / team lead of the IT support team providing technical support a large userbase helping to resolve faults and technical issues.

As the lead member of a large 24x7 service desk team based in Bournemouth you will act as a mentor offering guidance and support to new and junior members of the team as well as motivating and leading the team to deliver against SLA's and deadlines. You will play a part in analysing KPI's and performance and work with the Support management team to deliver a consistently high performance…

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Job Type
Permanent 
Applications
Less than 10  
 

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Salary/Rate
£24000 - £27000/annum 
Location
Huntingdon  
Posted
07/07/2015 (10:29) 
Agency
Job Type
Permanent 
Description

We have an excellent opportunity for an Administration Team Leader to work for a leading company. Based in the offices near Huntingdon you will be responsible for leading the Area Administrative function to provide effective support for the area teams and area management.

Duties will include but are not limited to:
*General Administration
*Lead the area office administrative function ensuring it runs efficiently and meets business needs
*Support the Area Manager as required including attending monthly meetings, preparing reports, etc.
*Liaise with the client and supply chain
*Support the Site teams to ensure consistency across the area…

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Salary/Rate
£24000 - £27000/annum 
Location
Huntingdon  
Posted
07/07/2015 (16:57) 
Agency
Job Type
Permanent 
Description

My client are looking for an Administration Team Leader to work for their leading company on a permanent basis. Based in the offices near Huntington you will be responsible for leading the Area Administrative function to provide effective support for the area teams and area management.

Duties will include but are not limited to:

General Administration
Lead the area office administrative function ensuring it runs efficiently and meets business needs
Support the Area Manager as required including attending monthly meetings, preparing reports, etc.
Liaise with the client and supply chain
Support the Site teams to ensure consistency…

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Salary/Rate
£22700 - £24700/annum free onsite parking  
Location
Reading, Berkshire  
Posted
27/07/2015 (16:27) 
Company
Job Type
Permanent 
Description

Do you have 12 months experience in an IT Helpdesk role? Are you interested in progressing your career within IT and working as an IT Helpdesk / 1st Line Support/ IT Customer Service Executive? If so this role based at our Reading HQ could be for you.

Role Purpose:

* Lead shift team performance to ensure that SLA's are met

* Ensure all tickets are accurately recorded and rapidly processed

* Identify tickets that are in 'jeopardy' of breaching contractual obligations and act as first point of contact when necessary

* Conduct regular team training

* Assist the Global Service Desk Manager in preparation and delivery of performance…

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Salary/Rate
£37000 - £42000/annum 
Location
Saffron Walden  
Posted
10/07/2015 (15:34) 
Agency
Job Type
Permanent 
Description

Customer Support Team Leader

Job Summary
Here is an exciting opportunity to join a growing company based south of Saffron Walden. The purpose of this role is to help achieve new levels of performance within the Support Team and customer handling and support. This company is seeking energetic and passionate individuals that are focused on providing first-class customer service and have a strong interest in technology.

Key Responsibilities

*Experience with motivating, supervising and coordinating a team to achieve KPI's set by the business
*Ability to demonstrate service improvement initiatives
*Responsible for the management…

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Salary/Rate
£26000 - £30000/annum Commission 
Location
City of London  
Posted
10/07/2015 (09:38) 
Agency
Job Type
Permanent 
Description

A rare and amazing opportunity to join a very successful recruitment organisation in the heart of London.

My client are seeking an experienced and recruiter who is perhaps looking to take that next step and manage a team whilst also being able to successful run their own billings desk.

Are you confident in B2B sales?

Do you have experience within the recruitment industry.

If so this could be the role you have been waiting for!

You will be responsible for:

* Manage, lead and develop a team of up to Recruitment Consultants to ensure the continued delivery and on-boarding of high quality calibre candidates for all vacancies
* Deliver…

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Location
Cannock/Rugeley  
Posted
22/07/2015 (09:35) 
Company
Job Type
Permanent 
Description

Service Desk Supervisor/Team Leader

£ negotiable

Norton Commercial are an expanding UK wide planned and reactive maintenance contractor with c47 regionally based plumbing and gas engineers. We currently have an exciting opportunity for an experienced Manager of our service desk.

About the Service desk team

The service desk is manned by 3 service desk coordinators and the UK is split into four areas; Scotland, North, Midlands (incorporating wales & SW of England) and the South.

They are the first line of response to incoming Service calls to Norton Commercial’s helpdesk. Recording details immediately and concisely onto Norton’s Job…

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Salary/Rate
£28000 - £33000/annum Up to £33,000 + Bonus + Package 
Location
London  
Posted
22/07/2015 (15:46) 
Agency
Job Type
Permanent 
Description

Service Desk Analyst Team Lead – (ITIL, Service Request, IT Incidents, Team Lead, Mentoring, Escalations) - Up to £33,000 + Flexi, Bonus, Pension - London

My client, a leading financial organisation, based in Central London is looking for a Service Desk Analyst Team Leader. The Service Desk Analyst Team Leader reports to the Service Desk Manager and the key responsibility is to lead a team of 18 analysts who offer the first contact to our customers and are critical to the professionalism and success of the Service Desk. The key attribute required for the Team Leader is excellent customer care skills and the primary objective is to ensure…

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Salary/Rate
£25000 - £30000/annum Bonus and great environment City off 
Location
EC1aA !AA  
Posted
17/07/2015 (16:03) 
Agency
Job Type
Permanent 
Description

Service Desk Team Leader - Strong technical support knowledge of Experience with Office 365 Virtualisation Networking Linux PowerShell Active Directory Group Policy ITIL Experience

Service Desk Team Leader hands on 1st and 2nd Line support 70-80% and Team Leader Team Mentor to 2 junior / 1st line support

20% - 30% reporting, Incident and request management and analysis, purchasing, planning and managing the activities of the IT service desk team, and shift management.

Looking after 9 remote sites, implementing processes that you will control on your service desk. Nice to have ISO 27001

Technically mentor and serve…

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Salary/Rate
£35000 - £40000/annum + NHS Top Up + Pension 
Location
Yorkshire  
Posted
23/07/2015 (16:43) 
Agency
Job Type
Contract 
Description

IT Manager (12 Months Fixed-Term Contract, with potential for full-time role on completion)
York
Circa £40,000 per annum + benefits
(Salary dependent upon qualifications and/or experience)

The Client:
A global distributor of electrical components.

The Opportunity:
Our client is looking for an experienced IT Manager who can take full responsibility of a busy IT department.

Key responsibilities may include, but are not limited to:
• Managing a department of three staff.
• Taking responsibility for all current IT systems.
• Providing IT support to over 100 members of staff throughout a variety of locations.
• Ensuring efficient and…

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Salary/Rate
£8 - £10.72/day 
Location
Newcastle upon Tyne  
Posted
Just Added!
Agency
Job Type
Contract 
Description

Working for a well know public sector, the 1st Line Support Analyst will be required to work in the Service Desk team as part of a 24 hours support model consisting of 37.5 hours per week. The 1st Line Support Analyst will be responsible for all of the activities associated with dealing with customer queries and system stability from the time a call is raised until it is closed with the customer's agreement.

The 1st Line Support Analyst will be responsible for -

*Monitoring and escalating incidents and requests relative to the appropriate SLAs
*Closing Incidents and Service requests
*Carrying out daily tasks within the Service Desk

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Job Title
Location
Corsham, Wiltshire  
Posted
07/07/2015 (10:13) 
Company
Job Type
Permanent 
Description

Ark Services and Support

This service desk lead is a key position for Ark as the service desk grows, responsible for managing the service desk functions and personnel, working to provide service excellence and for offering an external service desk to new and existing customers. The services include monitoring, managing and co-ordinating the Resolver Groups to support data centre incidents, Remote Hands, Visitor Access, internal user services, 3rd Party interworking and co-ordination to deliver client focussed assistance from the Ark Service Desk. Aligned to the ITIL methodology the support offering is via telephone, email & portal based…

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Job Type
Permanent 
Applications
Less than 10  
 
Salary/Rate
£20000 - £25000/annum 
Location
Coventry, West Midlands  
Posted
22/07/2015 (15:10) 
Agency
Job Type
Permanent 
Description

The Client:

Our client is one of the fastest growing Telecoms Companies in the UK. They have over 10 years’ experience providing Bespoke Telephony Communications solutions too small to medium businesses in Australia and now in the UK & Republic of Ireland.

As a result of our ongoing success, Our client are experiencing continued growth in its UK based Operations in Coventry, and requires 4 Telesales staff to complement the Direct Field Sales team spread across various regions of the UK.

Role title: Technical / Customer Support Manager (Including Products)

Job Location: Desk Based, Coventry. Might involve site visits to Customers at…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£18000 - £21000/annum 
Location
Walsall  
Posted
16/07/2015 (13:26) 
Agency
Job Type
Contract 
Description

A managed services provider in the West Midlands is seeking a I.T Service Desk Team Leader to join their successful team for up to 12 Months. This role will encompass supervising the I.T service desk team answering support queries via the telephone or email and deal with escalations.

Key responsibilities include:

* Ensure all calls are logged in the Service Desk logging system
* Manage the performance of services, ensure that service levels are achieved in line with contracted SLA's and that customers' expectations are met or exceeded
* Analyse existing operations and make recommendations for the improvement and development of the relevant…

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