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Location
Buckinghamshire
Posted
10/05/2016 (16:48) 
Company
Job Type
Permanent 
Description

Service Desk Team Leader

Permanent Opportunity

Buckinghamshire

An exciting permanent opportunity to work for an innovative IT Network & Infrastructure provider who are an investor in training and promoting internally.

The Service Desk Team Lead will take accountability for resource availability, mentoring, incident management and identifying staffing needs.

Manage a team service desk agents operating in both a reactive and proactive configuration.

Shift patterns will cover the hours of 7am - 11pm Mon - Fri and 8am - 5pm Saturday

The shift manager will be responsible for managing rota's to ensure adequate skilled staffing to handle incoming…

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Salary/Rate
£28,000 - £32,000/annum plus bonus and bens 
Location
Warrington, Cheshire
Posted
04/05/2016 (16:36) 
Company
Job Type
Permanent 
Description

Service Desk Team Lead (ITIL)

Service Desk Team Lead - ITIL, Windows Server 2003/ 2008, Exchange 2010, Active Directory (AD) 2003/ 2008, Citrix Xen Desktop/ Receiver, MS Office, MS Outlook - Northwich - £28-32k + bens

An experienced Service Desk Team Lead is urgently required to lead an IT Service Support providing exceptional IT support to all of the company’s desktop and mobile computing users. Based in Northwich, you will be responsible for recording and managing all customer contacts within the company’s IT Service Management tool to agreed service levels.

Service Desk Teal Lead (ITIL) Role and Responsibilities:
- Lead the IT Service

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Location
Central Belt
Posted
17/05/2016 (17:04) 
Company
Job Type
Permanent 
Description

Service Desk - Team Lead - Windows Server / Desktop technologies - German language skills

Do you have a passion for technology and speak fluent German. Do you have experience of working as a Service Desk Team Lead? Then get in touch.

Our client is growing their Service Desk team and are looking for an additional Team Lead to support and manage one of the German language teams. As such, we are keen to speak to candidates with the following background and experience:

* Proven background working as a Team Lead, managing and supporting day-to-day activities, training needs, shift scheduling for a small team of Service Desk Analysts
* Fluency…

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Salary/Rate
£28,000/annum Holiday free parking  
Location
Wool, Dorset
Posted
16/05/2016 (10:19) 
Company
Job Type
Permanent 
Description

To act as point of contact for all IT issues. Co-ordinate all support queries and distribute to the service desk team. Provide 1st and 2nd Line IT support and administrative support to the IT function

Reporting to the IT Infrastructure Manager, the Service Desk Lead will be responsible for ensuring that all helpdesk queries are answered and dealt with appropriately within the agreed service level to the business. Responsibilities include:
Provide 1st and 2nd line call response and assistance to all IT issues and changes
Prioritise issues and distribute to IT service desk staff
Co-ordinate the service desk team day tasks
Provide feedback…

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Job Type
Permanent 
Applications
Less than 10
 
Salary/Rate
£35,000 - £45,000/annum Fantastic Benefits Package  
Location
Cambridge
Posted
10/05/2016 (15:03) 
Company
Job Type
Permanent 
Description

Service Desk/Help Desk Manager - Cambridge - Up to £45,000 + Benefits

My market leading client based in Cambridge are looking for a passionate and experienced Service Desk/Help Desk Manager to join them and lead their technical operations and support team.

As a Service Desk/Help Desk Manager you will be a highly motivated individual, with proven leadership skills and an ability to mentor others, having ideally been working within a small to medium sized business, preferably in the technology sector. You will have ideally been working within a small to medium sized technology enterprise and be familiar with incident and problem management…

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Job Type
Permanent 
Applications
More than 10
 
Salary/Rate
£34,400 - £36,000/annum 
Location
Caerphilly
Posted
09/05/2016 (16:22) 
Company
Job Type
Permanent 
Description

IT Support Lead
Cardiff - Commutable from Caerphilly, Newport, Cwmbran
£34,400 - £36,800

Our ambitious market leading client is seeking an IT Team Leader to manage their 1st and 2nd technical support services across their business. They are looking for someone with a strong background in IT Support who has gone on to successfully lead a team. It would give the successful candidate an opportunity to be really consolidate their support knowledge and prepare them for more senior management roles. The client offers a great working environment with a fun and vibrant team culture that encourages innovation and hard work.

If you are a hardworking…

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Salary/Rate
£35,000 - £42,000/annum Various 
Location
Cambridge, Cambridgeshire
Posted
06/05/2016 (13:18) 
Company
Job Type
Permanent 
Description

Polkadotfrog are recruiting an experienced Service Desk Manager to join our leading clients operations team to lead a growing team who are responsible for monitoring our clients technical services environment which are provided on a 24x7 basis.

Applicants shall be motivated individual, with a 'can do’ approach and be regarded as the go to person who is not afraid to roll up your sleeves as part of the team. With proven team leading skills, you will be adept at motivating, mentoring and delivering through others. You will have ideally been working within a small to medium sized technology business and be familiar with Incident and Problem Management…

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Salary/Rate
£30,000 - £43,000/annum 
Location
Cambridge, Cambridgeshire
Posted
03/05/2016 (16:10) 
Company
Job Type
Permanent 
Description

Polkadotfrog are currently recruiting for a growing IT Team in Cambridge who are seeking a Helpdesk Team Leader to join a small but growing team and play a large part in the evolution of the team. The IT Team are responsible for a broad range of systems throughout the global organaisation

My clients IT Support team / group provides secure, resilient IT Support across multiple sites worldwide (500+ users) and is responsible for developing, installing and maintaining a range of services to support existing and future business systems and processes. Working within the Infrastructure team, you will be required to provide line management of…

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Salary/Rate
£9 - £10/hour Bonus 
Location
Croydon, Greater London
Posted
16/05/2016 (11:53) 
Company
Job Type
Permanent 
Description

A super opportunity has arisen at this highly successful Orthodontics Practice for a Customer Service Team Leader to lead a front desk team and ensure that the highest level of service is offered to patients.

Focus on customer service excellence from the first point of contact through the whole customer journey is central to the success of the practice.

Key areas of skills to demonstrate the suitability for this role include:

People Management and Leadership. They will motivate others towards shared goals and ensure each team member develops.

Customer Focus

•Able to focus on delivering exceptional customer service internally and externally…

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Salary/Rate
£25.69/hour 
Location
Posted
26/04/2016 (08:47) 
Company
Job Type
Contract 
Description

A Service Desk Team Leader is required for 3 months (likely to be extended) based in Whitechapel, London

Working within the IT Department for a well-established organisation, the Service Desk Manager will be responsible for all of the activities associated with the Service Desk and Operations throughout the Business. This will include managing the day to day relationship with end users of the IT systems within the organisation, line managing the Service Desk Analysts and providing management information and reports from Service Now and relevant tools in order to Implement, document and review procedures and processes to improve the service

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Job Type
Contract 
Applications
More than 10
 
Job Title
Salary/Rate
£16,000 - £18,000/annum Holiday 
Location
Posted
09/05/2016 (16:49) 
Company
Job Type
Permanent 
Description

Help Desk Operator: - £16,000 - £18,000 basic, (depending on Experience) + holiday.

A leading building services company have key requirements within their Buildings Services Maintenance team for a Help desk Operator for their head office. The role will be managing enquiries, liaising with engineers and clients, and administrative tasks. will be working on the electrical and mechanical PPM's, changing filters and belts on AHU's and FCU's, and plumbing duties working alongside a lead engineer.

As the Help Desk Operator you will be working on:-

* Manage incoming enquiries as the Help desk Operator
* Book and allocate jobs to the engineers…

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Job Type
Permanent 
Applications
Less than 10
 
Salary/Rate
£22,000 - £27,000/annum Pension  
Location
Derby
Posted
17/05/2016 (09:44) 
Company
Job Type
Permanent 
Description

Role: Service Desk Team Leader
Location: Derby

Do you have a passion for IT Support? Are you a strong leader, ready to take the next step in your career?

The Role:

* Managing a team of five 2nd Line Support staff members
* Delegating support tickets and ensuring these are resolved within the given time frame
* Supporting clients and customers using IT Knowledge and logging support tickets
* Becoming the point of call for any staff queries
* Communicating with clients to ensure their expectations are met

The sucessful candidate will have:

* Essential to have a full driving licence as site visits may be required from time to time…

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Job Type
Permanent 
Applications
More than 10
 

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Salary/Rate
£23,000 - £25,000/annum 
Location
Bracknell
Posted
16/05/2016 (17:30) 
Company
Job Type
Contract 
Description

Job title: Service Desk Technician (12 month FTC)

Salary: £23,000 - £25,000

Hours: 35 hours

Location: Bracknell

Are you an experienced 1st line Service Desk Assistant ? Are you looking to further your career in a successful and growing business ? If so, this could be the role for you...

Responsibilities Include:

* 1st and 2nd line Service Desk support for Bracknell as well as International offices.
* Identify, escalate and resolve customer incidents successfully with a focus on continual service improvement
* Ensuring IT policies and procedures are adhered to during day to day work both within the IT department and across the business…

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Salary/Rate
£40,000 - £45,000/annum Up to £45,000 per annum 
Location
Stevenage, South East
Posted
05/05/2016 (12:32) 
Company
Job Type
Permanent 
Description

We are SCC - Europe's largest independent IT services group. We supply IT managed support services to large commercial organisations and public sector bodies across the UK .

We are continuing to expand and now have a real career opportunity for a talented and career orientated individual to lead our support team based on site at our customer's facility in Stevenage .

The role :

* To lead and manage the day to day activities of the technical services team that perform 3rd line support for the front office components in a secure network ; responding to requests from the customer around any aspect of desk top /software support…

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Job Type
Permanent 
Applications
More than 10
 
Salary/Rate
£0 - £50,000/annum Car Allowance + Benefits  
Location
Theale
Posted
26/04/2016 (15:04) 
Company
Job Type
Permanent 
Description

Permanent Senior Service Contracts Manager job for a company based in Theale

Do you want to work a growing company?

Do you want to work for a company that will offer progression?

Are you a Service Manager who is used to dealing with service contracts?

Are you looking for a more commercial role?

If yes, please read on…

The company are an established 3rd party managed service supplier to the NHS. As a trusted partner to a lot of NHS trusts, they are continuing their phase of growth and are now in the position to recruit for a Senior Service Contracts Manager to work with the Head if Supply Chain and Procurement.

* Take a leading role…

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Job Type
Permanent 
Applications
Less than 10
 
Salary/Rate
£0 - £34,000/annum 
Location
City of London
Posted
29/04/2016 (16:42) 
Company
Job Type
Permanent 
Description

Performance Manager - Helpdesk
Central London
Full Time, Permanent

My client is looking for an experienced Performance Manager to manager a helpdesk team in central London. This is an exceptional opportunity to enhance your career within facilities services working for a large and well-known FTSE250 FM Outsourcing business.

The Company

My client is one of the UK's largest technical facilities management companies. They employ in excess of 6,000 people and service major clients across every sector. They self-deliver virtually all of their hard FM services nationally, coordinated through one of the UK's most sophisticated customer service

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Salary/Rate
£130 - £131/day 
Location
Bristol
Posted
12/05/2016 (14:05) 
Company
Job Type
Temporary 
Description

Service Desk Supervisor - NHS

I have a fantastic opportunity with one of my public sector clients for a Service Desk Supervisor based in Bristol. This role is a temporary assignment for initially 12 weeks, Monday to Friday and full time 37.5 hours a week.

Service Desk Supervisor - Job Purpose

You will need experience of working and supervising/leading a high pressurised ITIL V3 IT Service Desk, which handles calls from all customers in diagnosing and resolving IT issues on first point of contact.

You will need the ability to manage key stakeholders, along with excellent problem solving and communication skills.

You will also need to manage…

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Salary/Rate
£28,000 - £30,000/annum plus benefits 
Location
Farnborough, Hampshire
Posted
19/05/2016 (16:46) 
Company
Job Type
Permanent 
Description

Reporting to the Head of Group IT and working alongside a Senior IT Support Engineer, this role will be predominately internal customer facing, responding to IT calls that are logged within the group’s service desk application.

Your typical day will involve but not be limited to:
• Providing technical support to requests from onsite and remote users.
• Monitoring calls with 3rd party suppliers to ensure that SLA’s are adhered to.
• Ensuring all workstations are scanned into Service desk for software license monitoring and machine auditing purposes.
• Administration of Active Directory and Exchange which will entail creating and modifying user…

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Location
Lincoln, Lincolnshire
Posted
06/05/2016 (12:18) 
Company
Job Type
Permanent 
Description

A fantastic opportunity has arisen for an IT Infrastructure Manager to join our client based in Lincoln. The key emphasis of this role is to lead the Infrastructure Support Team and Service Desk, delivering strategic guidance to the senior leadership team and managing all aspects of service delivery from a development and infrastructure perspective.

You will be responsible for:
• Ensuring quality in delivered solutions, in accordance with best practice and regulatory requirements
• Providing technical guidance in the design and delivery of major infrastructure and development projects
• Scheduling out of hours’ maintenance with the business…

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Job Type
Permanent 
Applications
Less than 10
 
Related Searches
 
Salary/Rate
£90 - £110/day 
Location
London, Surrey
Posted
11/05/2016 (16:25) 
Company
Job Type
Contract 
Description

1st Line Support Analyst - Contract – South West London – up to £110.00 per day

A well known organisation based in South West London is looking for a 1st Line Support Analyst to join their team. You will work a 35 hour week with occasional out of hours support when required.

Purpose of role:
• Play a key role in the provision of 1st line service desk support to all users (c.800) of IT.
• To act as a point of escalation and lead junior support colleagues, take lead responsibility for specific technical projects within the IT team.
Lead service desk team on critical issues and provide ongoing mentoring
• Provide 1st line support for a wide…

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Salary/Rate
£22,000 - £28,500/annum 
Location
London, Surrey
Posted
11/05/2016 (11:49) 
Company
Job Type
Permanent 
Description

2nd Line Support Analyst – South West London – up to £28,500 per annum

A well known organisation based in South West London is looking for an experienced 2nd Line Support Analyst to join their team. You will work a 35 hour week with occasional out of hours support when required.

Purpose of role:
• Play a key role in the provision of excellent 2nd line service desk support to all users (c.800) of IT.
• To act as a point of escalation and lead junior support colleagues, take lead responsibility for specific technical projects within the IT team.
Lead service desk team on critical issues and provide ongoing mentoring
• Provide 2nd line support…

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Job Title
Salary/Rate
£32,000 - £38,000/annum + £3,000 Bonus  
Location
London, Greater London,
Posted
27/04/2016 (13:05) 
Company
Job Type
Permanent 
Description

NOC Team Lead

London

£32,000 - £38,000 + £4,000

Responsibilities Include:

* Supervising day-to-day NSOC Operational Activity, assigning roles, monitoring and reporting performance
* Day to Day Management of Ticket Queues (Incident, Problem, Operational Activities, Change and Service Request)
* First point of escalation to Service Management
* First point of contact for Desk to Desk services
* Co-ordinate NSOC Training and On boarding Process
* Knowledge Management and Wiki maintenance
* Direction of L2 & L3 Duty Engineers when assigned to the NSOC
* Ensuring Handover to Service documentation is fit for NSOC purpose
* Evaluation of shift…

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Job Type
Permanent 
Applications
Less than 10
 
Location
Hampshire
Posted
18/05/2016 (17:42) 
Company
Job Type
Contract 
Description

1st, 2nd Line Support Analyst – 3 Year contract – Hampshire

1st, 2nd line Support Analyst to perform desk-side support service per my client`s pre-defined/location specific service process

Perform video conferencing end user support and meeting setup
Manage workflow and service request through client`s call ticketing system (Remedy)
Imaging/Re-Imaging end user desktop and laptop machines
Software installation, configuration, and troubleshooting for end users
Hardware and Software upgrades
1st, 2nd Line Support Analyst to performance of IT support duties as defined by the appropriate team lead
General Desktop Support/Project Coordination/Move…

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Salary/Rate
£20,000 - £25,000/annum plus uncapped commission 
Location
City of London, Greater London
Posted
13/05/2016 (12:51) 
Company
Job Type
Permanent 
Description

The Opportunity

This opportunity will see you take the first step into the largest asset class in the world, foreign exchange. Working with the head of desk, you will be trained on knowledge of different currencies while correlating that information with current affairs to appropriately identify and target companies or high net worth individuals, to qualify their current currency solutions and build long term relationships through continuing transactions.

• Up to £25,000 plus commission (FY OTE £30,000-£45,000)
• The opportunity to work with a leading currency solutions business in London
• Regular development towards senior positions
• Ongoing…

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Salary/Rate
£12.50/hour 
Location
Hampshire
Posted
29/04/2016 (08:18) 
Company
Job Type
Permanent 
Description

1st Line Support Analyst - Temp to Permanent - £12.50 per hour - Otterbourne

Our client, a nationwide lead within their industry, is seeking an additional 1st line support professional to join their busy service desk based in Otter Bourne. As the 1st Line response advisor you will be responsible for quick response call taking, ticketing, logging and take charge in making sure the 2nd Lien team are aware of issues in a timely fashion. This is an exciting opportunity to join an expanding international company who offer long term prospects within their motivated and professional working environment.

Main responsibilities:

* Call logging…

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