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Are you an experienced customer services professional looking for an exciting new challenge? Do you thrive when working in a rewarding, supportive, team based environment? If this sounds like you, we may have the ideal opportunity based from our offices in Stockton-on-Tees. As Service Desk Team Lead, you will oversee a 24x7 shift based team ensuring focus on maintaining critical applications running 24 hours a day. You will have autonomy over the end-to-end management of incidents and service requests reported by our customer and achieving first line fixes where possible; escalating and liaising with other business units…
Are you an experienced customer services professional looking for an exciting new challenge? Do you thrive when working in a rewarding, supportive, team based environment? If this sounds like you, we may have the ideal opportunity based from our offices in Stockton-on-Tees. As Service Desk Team Lead , you will oversee a 24x7 shift based team ensuring focus on maintaining critical applications running 24 hours a day. You will have autonomy over the end-to-end management of incidents and service requests reported by our customer and achieving first line fixes where possible; escalating and liaising with other business units…
£30,000 - £35,000/annum
DO YOU HAVE A BACKGROUND IN THE RECRUITMENT SECTOR??
CAN YOU DELIVER HIGH CALIBER CANDIDATES IN HIGH VOLUME???
DO YOU WANT TO JOIN A PROGRESSIVE AND SUCCESSFUL BUSINESS????
IF SO THIS OPPORTUNITY IS JUST WHAT YOU'RE LOOKING FOR!!!!
An opportunity has arisen for an experienced Recruitment Hub Manager to join our Hub Team in Warring ton.
The right candidate will be an accomplished Recruitment Branch Manager and have extensive experience of building and managing a successful recruitment branch, preferably in the Commercial Driving and Industrial Warehouse sectors.
You will be responsible for all aspects from sales…
Service Desk Team Lead-NHS
6 Month contract
£190-£220 per day
Service Desk Team Lead-NHS Summary
Service Desk Team Lead with NHS experience, this is an immediate position for someone who has fantastic communication skills and an eagerness to develop themselves with their team. Service Desk Team Lead will be working alongside the Service Desk Manager on a day basis. Implement Service Improvement Tools is an advantage with this position but not essential.
Service Desk Team Lead-NHS skills and experience
* NHS experience
* Implement Service Improvement Tools
* Leadership experience
* Service desk/helpdesk experience…
Our client, a market-leading organisation based in Basingstoke, are currently looking for a Service Desk Team Lead to join their team on a permanent basis looking to start ASAP.
The Team Lead will primarily provide supervision for the Technical Service Desk whom provides 2nd & 3rd line support for employees, partners and 3rd parties working on behalf of the company as well as network and server support.
*Shift patterns will cover 7am to 10pm Monday to Friday and occasional Saturdays 10am to 4pm*
* Supervise and be 'hands on' in the management and maintenance of the existing server and network infrastructure to agreed…
IT Service Desk Team Lead
IT Service Desk Team Lead - ITIL, Windows Server 2003/ 2008, Exchange 2010, Active Directory (AD) 2003/ 2008, Citrix Xen Desktop/ Receiver, MS Office, MS Outlook - Northwich - £28-32k + bens
An experienced IT Service Desk Team Lead is urgently required to lead an IT Service Support providing exceptional IT support to all of the company’s desktop and mobile computing users. Based in Northwich, you will be responsible for recording and managing all customer contacts within the company’s IT Service Management tool to agreed service levels.
IT Service Desk Teal Lead Role and Responsibilities:
- Lead the IT Service Desk…
Help Desk Team Lead
Salary: up to £30,000 DOE
Start Date/Contract: Immediately/Perm
EdgeSR have been engaged by a leading PLC with a world-wide name. This is a fantastic opportunity for an experience help desk team lead that will be responsible for managing the helpdesk resources.
The successful team lead will provide management and technical expertise to the IT service desk function. You will also be responsible for carrying out support for all aspects of the IT infrastructure in person, on the phone and via remote connection, carry out fault finding and problem solving on software and hardware issues. On top of…
Service Desk Manager, Chippenham
A new opportunity has become available for a Service Desk Manager for an established but ever growing business in the heart of Chippenham.
As a Service Desk Manager you will need to have previous experience of working on a helpdesk/ service desk as a 1st/2nd Support Analyst. You will be a practive problem solver and a confident leader.
You will manage the day-to-day workload of the team and allocating resources, as the Service Desk Manager you will help to ensure that the processes are compliant, reporting requirements are met, and the standards are always high.
This Service Desk Manager wil need to be comfortable…
Our client is a leading national coffee and vending service provider, and they are seeking a Service Desk Coordinator to join their team in Leeds. The Service Desk Coordinator will take the lead in dealing with service calls, and will directly manage two other members of staff who are also working within the team.
The Service Desk Coordinator will need strong communication and team management skills, a positive and friendly telephone manner, be able to work well under pressure and have good organisational skills.
The role is office based in Leeds, and they are responsible for the smooth running of the installation and servicing of a variety…
As the Service Desk Team Leader you are required to manage the client facing service staff on a daily basis, in order to deliver excellent customer service, by way of meeting client expectations as defined in client SLAs.
From time to time you will need to develop service desk standards and targets that ensure the quality of the service desk function evolves and remains effective to meet client SLAs.
This role reports to the Service Support Manager with additional responsibilities of management cover when required.
You will be responsible for:
- Proactively monitoring requests made to the service desk, ensuring calls are logged…
Support Desk Team Lead/Windows/SQL Derbyshire £28-35k
A highly successful Software House based in Derbyshire is currently looking to recruit an experienced Support Desk Team Lead who can provide leadership to their software application support team.
The successful candidate will be joining an experienced team managing technical queries from initial contact through to resolution.
This isn't a hands on role but a knowledge of Windows O/S is essential, and the key deliverable will be to ensure the service desk team effectively handle user issues.
* Take ownership for the delivery of IT Services and Bespoke Application support…
A Service Desk Team Leader is required for 3 months (likely to be extended) based in Whitechapel, London
Working within the IT Department for a well-established organisation, the Service Desk Manager will be responsible for all of the activities associated with the Service Desk and Operations throughout the Business. This will include managing the day to day relationship with end users of the IT systems within the organisation, line managing the Service Desk Analysts and providing management information and reports from Service Now and relevant tools in order to Implement, document and review procedures and processes to improve the service…
IT Service Support Team Leader
Salary £26,000 - £30,000
Our client is one of the UK’s leading property management specialists with an enviable trading history, offering bespoke services to a wide range of private and public sector clients via a network of offices across the UK.
An exciting new opportunity has arisen for a Team Leader who is a confident and enthusiastic IT professional to join their IT Service Support team, dedicated to providing exceptional customer service.
Their IT Service Desk is the face and voice of IT to its customers and as the first point of contact for all IT support faults, requests and guidance, you will…
To ensure that employees follow Systems and Procedures correctly and compliantly to maximise good customer experiences, branch efficiency and profitability.
• To assist with employee reviews.
• Analyzing and reporting on Sales Data KPIs of Front of House and Sales Staff
• Analyzing Call recordings on Sales Data KPIs of Front of House and Sales Staff
• Visiting branches to analyse and report KPIs are being reached and no breaches.
• Ensuring that Daily Routines to Compliance are being followed :
• Daily / Walk In Sheets
• Daily Banking
• No Shows
• Daily Returns
• eVHCs are being completed correctly…
Do you have previous experience in Physiotherapy?
We are a busy clinic in the heart of London Waterloo looking to add an additional Physiotherapist to our successful team. Our clientele consists of sports people, office workers and high profile celebrities with a variety of conditions that are exercise or desk related.
We are looking for a self-employed Physiotherapist who is a team player, trustworthy, and has nothing but excellent customer service. Sports Injuries interest and experience is a bonus.
This is a part-time job and salary is commission based (percentage to be agreed) on a win-win basis.
The days we need someone for are Mondays…
We are SCC - Europe's largest independent IT services group. We supply IT managed support services to large commercial organisations and public sector bodies across the UK .
We are continuing to expand and now have a real career opportunity for a talented and career orientated individual to lead our support team based on site at our customer's facility in Stevenage .
The role :
* To lead and manage the day to day activities of the technical services team that perform 3rd line support for the front office components in a secure network ; responding to requests from the customer around any aspect of desk top /software support…
Service Operations Manager
This is a fantastic opportunity for a hungry, ambitious and forward thinking Service Operations Manager to join a rapidly expanding Cloud Services Provider. Not only does this role offer excellent prospects, but also the chance to make a major impact at every level of the business.
The Service Operations Manager will be accountable for the day to day ownership of the service delivered to the client. This includes responsibility for client satisfaction, service improvements and demonstrating value. This critical position will lead efforts to strengthen the overall relationships and focus on delivering the central…
Permanent Senior Service Contracts Manager job for a company based in Theale
Do you want to work a growing company?
Do you want to work for a company that will offer progression?
Are you a Service Manager who is used to dealing with service contracts?
Are you looking for a more commercial role?
If yes, please read on…
The company are an established 3rd party managed service supplier to the NHS. As a trusted partner to a lot of NHS trusts, they are continuing their phase of growth and are now in the position to recruit for a Senior Service Contracts Manager to work with the Head if Supply Chain and Procurement.
* Take a leading role…
Performance Manager - Helpdesk
Full Time, Permanent
My client is looking for an experienced Performance Manager to manager a helpdesk team in central London. This is an exceptional opportunity to enhance your career within facilities services working for a large and well-known FTSE250 FM Outsourcing business.
My client is one of the UK's largest technical facilities management companies. They employ in excess of 6,000 people and service major clients across every sector. They self-deliver virtually all of their hard FM services nationally, coordinated through one of the UK's most sophisticated customer service…
SCC UK Services provide quality IT service desk support to large Blue Chip corporate organisations and public sector bodies . We continue to win new customers and now have an exciting career opportunity for a Senior Problem Manager to lead our problem management team .
Responsibilities will include :
* To plan , develop and implement problem management strategy
* Coordinate and promote the effective functioning of problem management activities across all departments and investigate problems via root cause analysis and/or via proactive trend analysis and monitoring.
* Examine potential areas for service improvement and raise proposals…
A fantastic opportunity has arisen for an Infrastructure Manager to join our client based in Lincoln. The key emphasis of this role is to lead the Infrastructure Support Team and Service Desk, delivering strategic guidance to the senior leadership team and managing all aspects of service delivery from a development and infrastructure perspective.
You will be responsible for:
• Ensuring quality in delivered solutions, in accordance with best practice and regulatory requirements
• Providing technical guidance in the design and delivery of major infrastructure and development projects
• Scheduling out of hours’ maintenance with the business…
NOC Team Lead
£32,000 - £38,000 + £4,000
* Supervising day-to-day NSOC Operational Activity, assigning roles, monitoring and reporting performance
* Day to Day Management of Ticket Queues (Incident, Problem, Operational Activities, Change and Service Request)
* First point of escalation to Service Management
* First point of contact for Desk to Desk services
* Co-ordinate NSOC Training and On boarding Process
* Knowledge Management and Wiki maintenance
* Direction of L2 & L3 Duty Engineers when assigned to the NSOC
* Ensuring Handover to Service documentation is fit for NSOC purpose
* Evaluation of shift…
UNDERSTANDING, SERVICE, TRUST
3 Words that Guarantee Results in Recruitment
ON-SITE AV/VC TECHNICIAN
Paris circa £27.000
One of Europe's pre eminent providers of integrated audio visual communication systems Due to continued growth are seeking to recruit a senior on- site Support Technician to support all audio visual activity from high profile events o meeting room support incorporating a range of AV/ VC products this role is based in the centre of Paris as part of the AV Team in London and Frankfurt reporting to the onsite manager in London.
"On Site A.V. V.C. Experience"
* Day to Day support of all the AV and VC facilities…
1st Line Support Analyst - Temp to Permanent - £12.50 per hour - Otterbourne
Our client, a nationwide lead within their industry, is seeking an additional 1st line support professional to join their busy service desk based in Otter Bourne. As the 1st Line response advisor you will be responsible for quick response call taking, ticketing, logging and take charge in making sure the 2nd Lien team are aware of issues in a timely fashion. This is an exciting opportunity to join an expanding international company who offer long term prospects within their motivated and professional working environment.
* Call logging…
Construction Recruitment Consultant
Permanent People are currently recruiting for a leading international search and recruitment provider to the Property, Construction & Engineering and Financial Services & Accounting sectors.
With offices in the UK, Europe, Middle East, Asia and New Zealand, they recruit at all levels from recently qualified professionals to Board Directors on a permanent and interim basis.
Due to planned expansion and success-driven growth in their Construction, Infrastructure and Property division, we are looking for an established Recruitment/Search Consultant to join lead their Infrastructure desk.
You would be joining…
Infrastructure Server Engineer required by our public sector client in London to help with the design and maintenance of the ICT Server infrastructure. You will be expected to lead on the, maintenance and proactive monitoring of Server, Network and Storage infrastructure
Cisco / firewalls / Checkpoint / support
Role and accountabilities:
* To design, build, deploy, document and maintain all planned infrastructure systems.
* Ensuring adherence to industry best practice for example ISO 20001 and ITIL
* Ensuring the continuing evolution of support processes and procedures to maintain the CMA's accreditation, PSN and other standards attained…
Sales & Marketing Support
£25,000 + Benefits
Our client designs, manufactures, installs and maintains a complete range of external and internal signs. A market leader in their respected field, they employ over 200 staff in the UK. Due to the volume of business the company is experiencing, they are now looking to recruit a new Sales Administrator.
Working with the Chairman, Commercial Manager, external sales team, internal and external service providers, it will be your job to help increase their reputation and profile in the market to help increase the enquiry bank and order book.
* Direct customer…