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Location
Cannock/Rugeley  
Posted
22/07/2015 (09:35) 
Company
Job Type
Permanent 
Description

Service Desk Supervisor/Team Leader

£ negotiable

Norton Commercial are an expanding UK wide planned and reactive maintenance contractor with c47 regionally based plumbing and gas engineers. We currently have an exciting opportunity for an experienced Manager of our service desk.

About the Service desk team

The service desk is manned by 3 service desk coordinators and the UK is split into four areas; Scotland, North, Midlands (incorporating wales & SW of England) and the South.

They are the first line of response to incoming Service calls to Norton Commercial’s helpdesk. Recording details immediately and concisely onto Norton’s Job…

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Salary/Rate
£20000 - £24000/annum with Company Benefits 
Location
Wiltshire  
Posted
17/07/2015 (16:43) 
Agency
Job Type
Permanent 
Description

Our client a leading Data Centre Development Company is currently looking to recruit a Service Desk Analyst. The analyst will be responsible for service excellence and offering an external service desk to new and existing customers. The services include monitoring, managing and co-ordinating Resolver Groups to support data centre incidents through ITIL controlled processes. Remote Hands, Visitor Access, internal user services, 3rd Party interworking and co-ordination to deliver client focussed assistance from our client’s Service Desk.

Tasks

• The day to day service management of Key activities for SLA driven availability.
• Customer…

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Job Type
Permanent 
Applications
Less than 10  
 
Salary/Rate
£20000 - £22000/annum + Bens  
Location
Birmingham, West Midlands  
Posted
27/07/2015 (08:23) 
Agency
Job Type
Permanent 
Description

Service Desk Analyst - Birmingham

Managed Services, Cloud Services, Microsoft Office, Office365, Windows Server, Active Directory, Exchange, SQL, BMC Remedy, Footprints, ServiceNow, ManageEngine, Hornbill, LANDesk

My client are a leading IT Services provider with a major focus on Datacentre Services, Cloud Services, and Security Managed Services. Due to growth they have an urgent requirement for a number of Service Desk Analyst.

As Service Desk Analyst you will have a proven IT Services background and outstanding Customer Service and Communication skills. The Service Desk Analyst will have excellent documentation skills and attention…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£20000/annum 
Location
Cuffley  
Posted
24/07/2015 (17:07) 
Agency
Job Type
Permanent 
Description

IT Service Desk Engineer

Our client is a highly reputable company in the home improvements industry and they are currently looking to recruit an IT Service Desk Engineer.

Your role as an IT Service Desk Engineer will be to provide an effective service to the employee community and engaging in service desk projects. You will be the first point of escalation for any technical incidents, you will be responsible for logging all issues on our clients service desk software then providing basic technical support and escalating issues where necessary.

The successful IT Service Desk Engineer will have –

- IT support experience providing phone…

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Job Type
Permanent 
Applications
Less than 10  
 
Salary/Rate
£25000 - £30000/annum Bonus and great environment City off 
Location
EC1aA !AA  
Posted
17/07/2015 (16:03) 
Agency
Job Type
Permanent 
Description

Service Desk Team Leader - Strong technical support knowledge of Experience with Office 365 Virtualisation Networking Linux PowerShell Active Directory Group Policy ITIL Experience

Service Desk Team Leader hands on 1st and 2nd Line support 70-80% and Team Leader Team Mentor to 2 junior / 1st line support

20% - 30% reporting, Incident and request management and analysis, purchasing, planning and managing the activities of the IT service desk team, and shift management.

Looking after 9 remote sites, implementing processes that you will control on your service desk. Nice to have ISO 27001

Technically mentor and serve…

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Salary/Rate
£20000 - £25000/annum Company Pension 
Location
Oldbury  
Posted
16/07/2015 (15:38) 
Agency
Job Type
Permanent 
Description

Title: Service Desk Analyst (Networking)

Location: Birmingham

Salary: Circa £20,000 to £25,000 p.a dependant on Experience

Benefits: Company Pension

My client is an established company that provides IT network security solutions to both large private and public sector organisations. The company has established a niche place in the market and has built its name on expertise and offering an excellent customer experience. The company looks after its staff and as a result enjoys good continuity across all departments. Due to continued success they are looking for an additional Service Desk Analyst to join the organisation.

The Role…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£17.4/hour 
Location
South Yorkshire  
Posted
Just Added!
Agency
Job Type
Contract 
Description

We have a number of exciting opportunities to work for a leading NHS Trust on a large scale Clinical System Implementation project. These positions are on a shift basis. Day shifts / evening shifts and weekend work is available - also full time or part time hours (more information provided on application)

Working within the central Service Desk Team you will report in to the Service Desk Manager. As part of a team of 4 you will be responsible for a team of Service Desk/1st Line Support technicians during a large scale Clinical System implementation (Lorenzo). Responsibilities will include:

*Ensuring that staffing levels are maintained…

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Salary/Rate
£21000/annum 21000 + benefits + progression 
Location
Redhill, Horley, Gatwick  
Posted
20/07/2015 (17:05) 
Agency
Job Type
Permanent 
Description

Inbound Service Desk Telephone Operator

We are looking for an enthusiastic Inbound Service Desk Telephone Operator who will become a key player in a rapidly expanding company. You will be working in an enjoyable working environment and report to a Manager who wants to help you succeed. You will receive the best product training available and be heavily supported throughout your contract.

The Client: Is a leading Manufacturer of highly advanced specialist electronic systems used within demanding transportation applications. My client possesses a strong order book with a multitude of highly prestigious customers and is in a period of…

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Salary/Rate
£8.50 - £9.50/hour 
Location
Loughborough, Nottinghamshire  
Posted
20/07/2015 (10:52) 
Agency
Job Type
Permanent 
Description

IT Service Desk Analyst/Customer Services

IT Service Desk Analyst /1st line Support

Job Purpose

Our client who are an international Concern are looking for a new team member to join their IT Service Desk function provides first line support for I.T. system users within UK businesses. Service Desk analysts handle application issues, communication and hardware calls and queries from all levels of the business and are the primary interface between system users, IT staff and external service providers you will be supporting and Servicing 900+ branches and area offices including Head Offices.

The role

Providing an efficient, personalised…

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Location
Corsham, Wiltshire  
Posted
07/07/2015 (10:08) 
Company
Job Type
Permanent 
Description

Ark Services and Support

Ark Data Centres Limited has transitioned from a “Design & Build” led company to an “Operate & Manage” Service Delivery led business. This is a targeted growth area, the analyst is responsible for service excellence and offering an external service desk to new and existing customers. The services include monitoring, managing and co-ordinating Resolver Groups to support data centre incidents through ITIL controlled processes. Remote Hands, Visitor Access, internal user services, 3rd Party interworking and co-ordination to deliver client focussed assistance from the Ark Service Desk. The support offering…

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Job Type
Permanent 
Applications
Less than 10  
 

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Salary/Rate
£25000 - £30000/annum 
Location
Warwick  
Posted
24/07/2015 (17:38) 
Agency
Job Type
Permanent 
Description

Technical Help Desk / Service Desk Support
Based in the Coventry area
• My client is currently seeking a Technical Help Desk / Service Desk Support to support and join their existing team.
• In return they are able to offer a very competitive package along with excellent career prospects.

Technical Help Desk / Service Desk Support
The correct candidate will have the following skills;
• Must be a team player
• Have experience with Fanuc controls & Heidenhain
• Maintenance and repair experience preferably on CNC machines
• Have planning experience
• Good customer skills (both face to face and over the phone)
• Be robust
• Have good…

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Job Type
Permanent 
Applications
Less than 10  
 
Salary/Rate
£10 - £12/hour 
Location
Aylesbury, Buckinghamshire  
Posted
10/07/2015 (14:33) 
Agency
Job Type
Contract 
Description

IT service Desk Operator, Service Desk Analyst, Windows, Citrix, Cloud, Contract, Aylesbury Vale

Service Desk analyst required for an initial 3 month contract to be based from my client’s offices in Aylesbury.

My client is passionate about providing the highest quality of service to their customers. They have a requirement for an IT Service Desk Analyst to work within the Service Desk Team maintaining and improving the level of customer satisfaction.

The ideal candidate will be from a Service Desk or support background and must have excellent communication skills, together with the ability to work under pressure as an individual…

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Salary/Rate
£25000 - £35000/annum Pension + Healthcare + Parking 
Location
Worcestershire  
Posted
24/07/2015 (16:40) 
Agency
Job Type
Permanent 
Description

Service Desk Linux Engineer

A highly successful, fast growing managed service provider is looking for an ethusiastic Service Desk Linux Engineer with good written and verbal communication skills to join their family owned business.

Essential Skills:

Redhat
Debian
Mandrake
Exchange
Active Directory
Good customer service skillsDesirable skills:

DHCP
BIND
POSTFIX
VIRole: Your role as a Service Desk Linux Engineer will be exciting and varied and will consist of dealing with all support queries related to 1st 2nd and 3rd line Linux infrastructure. Training and qualifications will be provided but the ideal candidate is expected to have a keen…

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Salary/Rate
£25000 - £28000/annum annual bonus and lots more 
Location
London, City  
Posted
23/07/2015 (20:58) 
Agency
Job Type
Permanent 
Description

Our client is a global Shipping company are seeking a Service Desk Technician, with experience of various shipping systems.
Job purpose:
This position in the Business Application team, part of the European Information Systems Group, involves two elements:
• Provide day-to-day support to users (across Europe) on a wide range of bespoke applications.
• System application support
Key tasks and responsibilities:
1. Act as first line support to all European and UK users for all scope services.
2. Monitor/Action/Resolve inbound incidents to the European service desk.
3. Assist end users to resume normal service as quickly as possible.
4…

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Salary/Rate
£0 - £16/hour 
Location
Southampton  
Posted
14/07/2015 (17:33) 
Agency
Job Type
Contract 
Description

A Service Desk Analyst is required on a 3 month initial contract (possibility to go permanent after this) based in Southampton, Hampshire.

For this role the Service Desk Analyst will be responsible for the end to end management of incidents and service requests reported by the customer, achieving first time fix where possible.

This role is on a shift pattern basis operating 4 days on, 4 days off.

Key Tasks:
*Monitor the service desk mailbox/unassigned queues
*Monitor the telephone wallboard to ensure that there are analysts available
*Complete additional tasks set out by the service desk management team
*Incident progression…

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Salary/Rate
£16000 - £16500/annum 10% Bonus 
Location
Chelmsford  
Posted
28/07/2015 (08:56) 
Agency
Job Type
Permanent 
Description

1st Line Service Desk Analyst

Capita SIMS is part of the Capita Group, a FTSE100 company. SIMS develops and markets MIS software for Schools in the UK and abroad.

Due to business growth we are looking to appoint 4 additional 1st Line Service Desk Analyst

Role
To provide 1st Line support to customers in the Education sector.
To provide software support on Capita's SIMS system and Technical support on Microsoft products and general hardware issues.

Responsibilities

* To work as a member of the 1st line team to log/update contacts made to our Service Desk using the company database or other media as required.
* To provide…

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Job Title
Location
Corsham, Wiltshire  
Posted
07/07/2015 (10:13) 
Company
Job Type
Permanent 
Description

Ark Services and Support

This service desk lead is a key position for Ark as the service desk grows, responsible for managing the service desk functions and personnel, working to provide service excellence and for offering an external service desk to new and existing customers. The services include monitoring, managing and co-ordinating the Resolver Groups to support data centre incidents, Remote Hands, Visitor Access, internal user services, 3rd Party interworking and co-ordination to deliver client focussed assistance from the Ark Service Desk. Aligned to the ITIL methodology the support offering is via telephone, email & portal based…

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Job Type
Permanent 
Applications
Less than 10  
 
Salary/Rate
£15000 - £16000/annum 2 X Bonuses per year 
Location
Bodmin  
Posted
27/07/2015 (11:21) 
Agency
Job Type
Permanent 
Description

Clinical Service Desk Support - Windows 98/2K/XP, SCO UNIX, routers, modems, hubs, print servers, fileservers, TCP/IP, printers.

1st Line Support for Windows 98/2K/XP, SCO UNIX, routers, modems, hubs, print servers, fileservers, TCP/IP, printers.

Looking to use your experience in using windows, routers, modems, printers and for a career in IT support? If so, this may be the job for you.

My client is looking for a 1st Line support technician to join their expanding company in lovely Cornwall, where you will have the opportunity for career progression.

Job Title: Clinical Service Desk Operative - 1st Line Support

Location: commutable…

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Job Type
Permanent 
Applications
Less than 10  
 
Salary/Rate
£0 - £20000/annum 
Location
Southampton  
Posted
06/07/2015 (09:35) 
Agency
Job Type
Permanent 
Description

Service Desk Analyst (level 2) - Southampton - up to £20,000

Introduction

An incredibly exciting opportunity has arisen for a service desk analyst to join an established but growing team in an exciting managed service provider.

Introduction

Service Desk Analyst - Southampton - up to £20,000

As a service desk analyst you will be responsible for the end to end management of incidents and service requests reported by the customer, achieving first time fix where possible.

This role is on a shift pattern basis and therefore you will receive a 15% uplift of your basic annual salary. Please do contact us directly for shift pattern times…

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Salary/Rate
£28000 - £30000/annum + Bens  
Location
Birmingham, West Midlands  
Posted
27/07/2015 (08:22) 
Agency
Job Type
Permanent 
Description

Service Desk Team Lead - Birmingham

Managed Services, Cloud Services, Remedy, Service Now, Footprints, ManageEngine, ITIL.

My client are a leading IT Services provider with a major focus on Datacentre Services, Cloud Services, and Security Managed Services. Due to growth they have an urgent requirement for a Service Desk Team Lead.

As Service Desk Team Lead you will have a proven ISP/Managed Services background and be able to demonstrate your ability to lead a small team of Service Desk Analysts. The Service Desk Team Lead will have a proven knowledge of Service Desk tools (such as Remedy, Service Now, Footprints, ManageEngine…

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Location
Stourport-on-Severn, Worcestershire  
Posted
08/07/2015 (14:43) 
Company
Job Type
Permanent 
Description

Senior IT Service Desk Consultant to join the Computer Services Division, supporting a large customer base throughout the UK.

This senior role is based within the Service Desk based at premises in Stourport-on-Severn, Worcestershire.

Utilising the latest in remote support tools they require a dynamic individual who can diagnose and resolve complex IT issues; additionally you will act as a role model to mentor and support team members assisting them in developing their technical skills and knowledge.

Senior IT Service Desk Consultant - Main Duties:

The main purpose of the role is to resolve escalated 3rd line support issues from other…

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Salary/Rate
£18000 - £25000/annum 
Location
Posted
24/07/2015 (11:29) 
Agency
Job Type
Permanent 
Description

Customer Service Desk Analyst - Software House CS or Service Desk B/G
Location Dunstable
1st line support for a software house supporting banks - Customer Services / Call Centre or IT service desk background.

Our client a large software house currently seek a Customer Service person to be the first point of call supporting their customers typically banks. This is not really a very technical role and is more about accurately logging calls and dealing with minor issues thus we are happy to consider people with a general customer service background and represents an excellent opportunity to enter the software industry.

Key requirements…

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Salary/Rate
£18000 - £21000/annum 
Location
Walsall  
Posted
16/07/2015 (13:26) 
Agency
Job Type
Contract 
Description

A managed services provider in the West Midlands is seeking a I.T Service Desk Team Leader to join their successful team for up to 12 Months. This role will encompass supervising the I.T service desk team answering support queries via the telephone or email and deal with escalations.

Key responsibilities include:

* Ensure all calls are logged in the Service Desk logging system
* Manage the performance of services, ensure that service levels are achieved in line with contracted SLA's and that customers' expectations are met or exceeded
* Analyse existing operations and make recommendations for the improvement and development of the relevant…

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