The position you are looking for is no longer available, but here are some similar jobs that might interest you
At Babcock, our Service Desk Advisors provide an extremely high level of customer care and response to our customers operating in critical environments. Working to clear call and quality targets, you will ensure that all telephone calls relating to vehicle breakdowns and repair and maintenance activities are dealt with promptly and efficiently; ensuring that calls are progressed and completed in line with expected service levels.
This position is perfect for someone who puts great customer service at the very forefront of everything they do. You’ll be speaking to customers, colleagues and suppliers on a daily basis and therefore you will…
£22000 - £23000/annum
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
£21000 - £25000/annum
The successful candidate can enjoy uncapped commissions, a vibrant working atmosphere and the chance to work within a successful, growing company, known for its excellent customer service and dynamic product base. We also offer fantastic development opportunities within our business for successful Telesales Executives, come on board and be part of this market leading business
The key to success is being driven, hard working with a 'can do' attitude! Do you fit the bill?
We offer a basic salary, uncapped commission earnings…
Working within a Service Management framework the successful candidate will be joining a busy and diverse service desk team that is rapidly growing and evolving in-line with the Sky Betting & Gaming business…
2nd Line Service Desk Analyst – ITIL
2nd Line Service Desk Analyst is required by our client based in London to join their existing team of 7 Service Desk Analysts to provide face to face, telephone and remote support to a user base of 600.
As the Service Desk Analyst you should have an understanding of simple ITIL terms (incidents, request and change) as well as this you should have a proven background in working on a busy helpdesk/IT Service Desk where you have been responsible for handling a good volume of calls and also had exposure to Project work. As well as providing support to users the successful candidate will also be involved…
£24000 - £29000/annum
A great opportunity for an IT Support Engineer (MS Server 2008,2012 / Win 7/8, AD, DHCP, VMware, SAN, Wireless, Citrix, CC4 etc) to provide 2nd/3rd line IT support to schools as part of a Managed Service with one of the 'UK's Top IT Employers'*.
RM Education is the leading provider of IT software & services to the Education sector and employs over 1500 staff. Working within RM's Managed Services team in Salford, the Support Engineer will be part of a core team delivering a comprehensive IT Managed Service , against SLAs, to Salford schools.
In this role the engineer will…
Service Desk Technician / Technical Support / IT / Customer Services / Computing
Newton-le-Willows, Merseyside Commutable from St Helens, Wigan and Warrington
Salary in line with NMW
Our client sell rugged, mobile devices for use in retail, logistics, education and field service. They offer a comprehensive managed service for those devices, and this is provided by their Service Desk.
They provide total support of their customer’s entire mobility solution including mobile devices and printers, application and device software, servers, mobility platform, wired/wireless and structured cabling infrastructure.
They now have a fantastic…
Service Desk Analyst
£23,000 + benefits
An exciting opportunity has arisen for an Service Desk Analyst to join an expanding manufacturing firm based on the outskirts of Southampton. As this global business continues to grow they require a new member to join the IT support team that covers both software and Hardware issues.
The successful IT Support Analyst will be responsible for IT system support, maintenance and administration.
Candidate that have held the flowing job title maybe suitable - IT Support Analyst, 1st line support, 2nd line support, IT Support officer, Service Desk Analyst
Our client a leading Data Centre Development Company is currently looking to recruit a Service Desk Analyst. The analyst will be responsible for service excellence and offering an external service desk to new and existing customers. The services include monitoring, managing and co-ordinating Resolver Groups to support data centre incidents through ITIL controlled processes. Remote Hands, Visitor Access, internal user services, 3rd Party interworking and co-ordination to deliver client focussed assistance from our client’s Service Desk.
• The day to day service management of Key activities for SLA driven availability.
Service Desk Analyst - Devon
My client, based in Devon, has a cracking new opening for a 1st line support engineer to join them on an initial 3 month contract (extensions very likely).
Candidates must have at least 2+ years Windows/Microsoft based Desktop Support experience in a commercial environment. Excellent communication skills and customer facing abilities essential.
Any previous experience migrating from Windows XP to 7 is beneficial, as is additional Google Apps, Office, and general hardware and software support.
The client is interviewing this week for candidates to start 10th August.
Please send an up-to-date…
Service Desk Analyst - Birmingham
Managed Services, Cloud Services, Microsoft Office, Office365, Windows Server, Active Directory, Exchange, SQL, BMC Remedy, Footprints, ServiceNow, ManageEngine, Hornbill, LANDesk
My client are a leading IT Services provider with a major focus on Datacentre Services, Cloud Services, and Security Managed Services. Due to growth they have an urgent requirement for a number of Service Desk Analyst.
As Service Desk Analyst you will have a proven IT Services background and outstanding Customer Service and Communication skills. The Service Desk Analyst will have excellent documentation skills and attention…
This is a great opportunity for an experienced IT Service Desk Associate to join this organisation based in Leeds city centre.
Job Title: Service Desk Associate
Salary: up to £26,500
To receive and action calls received at the Service Desk
To participate in the daily activities and processes that take place within the Service Desk, and to ensure operational, tactical and strategic objectives are achieved.
To action escalated calls on the Service Desk system.
To participate in the Service Desk shift system
To act as an escalation point for open call issues and report to Specialists when appropriate.
Ensuring ITIL processes…
Service Desk Team Leader|Media|Central London|£30000 per annum
Marcus Donald people are looking for an IT Service Desk Team Leader to assist in the running of the Service Desk at a global Media company, based in Central London. This is a permanent position paying up to £30,000 per annum.
The successful candidate will have a minimum of three years Desktop experience, Team Lead experience and also experience working with Mac.
Responsibilites of a service desk team leader include but are not limited to;
-Actively mentor all members of the IT Service desk whilst also being responsible for overseeing the Major Incident Process.
Service Desk Duty Manager - London
Managed Services, Cloud, NOC, ITIL, KPI, SLA
My client are a leading provider of IT Managed, Network and Cloud Services. Due to on-growing growth they have an immediate requirement for a Service Desk Duty Manager.
As Service Desk Duty Manager you will have a proven NOC / Managed Services / Cloud / Services provider background and be able to demonstrate the ability to lead the Service Desk Team ensuring all tasks and duties are completed. The Service Desk Duty Manager will have an understanding of ITIL and a proven background in working to strict SLA's
The role will require flexibility to work…
IT Network Infrastructure and Service Desk Manager is required for a fantastic opportunity to join our prestigous Retail client and be responsible for all network, infrastructure and service desk activity across the company.
This is a very hands on technical role and you will need to demonstrate experience and skills in a wide range of predominantly Microsoft technologies.
These will include but will not be limited to:
MS SQL Server
Cisco Switches and routers
Service Desk Systems
Store Tills (EPoS)
This is a multi-sited role where you will be responsible for a small team of 2-3 and will…
Service Desk Analyst - 1st Line – Central London -Salary - £24K - £26K
A market leading UK organisation is looking for a service desk analyst to join their large IT department located just near to Oxford Street.
The company is a friendly, large company that genuinely offers great opportunities to progress.
Our client is looking for a Service Desk Analyst with great verbal and written communication skills and a real desire to progress and build a career in IT Support.
The main duties will be responding to support queries by telephone, in person or by email.
Skills/ Experience required;
• Experience in a Service Desk environment…
Service Desk Analyst - Leeds - £18,000 - £20,000
An incredibly exciting opportunity has arisen for a Service Desk Analyst to join an established organisation based in Leeds.
Service Desk Analyst - Leeds - £18,000 - £20,000
As a service desk analyst you will work within the UK technology team and will be responsible for providing quality remote first line support to colleagues within an established but growing business.
The role of a service desk analyst will entail:
-Working on a rotational shift basis covering the core hours of 8:00am to 18:00pm
-Answering the support phone number and logging helpdesk calls
IT Service / Help Desk Analyst – 1st Level (ITIL)
Service Desk Analyst urgently required for a short term (+/- 4 weeks) contract. You will be working as part of a small but busy global service desk supporting over 750 users. Providing a primary point of contact for IT related technical issues and requests, you will have previous experience of working on an IT service desk (preferably one using ITIL guidelines) and a knowledge of Microsoft Desktop Systems and Applications. You must be an effective communicator to all levels of users and management, be outgoing, positive and enthusiastic. You will be used to problem solving in a pressurised…
SERVICE DESK ANALYST - BASINGSTOKE - £21-23,000 PLUS BENEFITS
A FTSE 250 company are currently recruiting for a help desk/service desk analyst to provide end user clients with support to ensure successful computer and telephone operation to accomplish business tasks in a timely and accurate manner.
Perform 1st line diagnostics and resolve when appropriate, record, track and document the service desk problem-solving process and to escalate problems (when required) to the appropriately experienced technician, lead or is management as per the escalation process.
To be considered for the service desk role, you will have a strong customer…
Service Desk Linux Engineer
A highly successful, fast growing managed service provider is looking for an ethusiastic Service Desk Linux Engineer with good written and verbal communication skills to join their family owned business.
Good customer service skills
Excellent communication skillsDesirable skills:
DebianRole: Your role as a Service Desk Linux Engineer will be exciting and varied and will consist of dealing with all support queries related to 1st 2nd and 3rd line Linux infrastructure. Training and qualifications will be provided but the ideal candidate…
Service Desk Analyst – First Line Support.
I am recruiting for multiple roles with an excellent opportunity for a large group of companies. As a Service Desk Analyst you will provide first line technical support to the all of the staff within the group.
There are roles working on a full time 8am-6pm Monday-Friday as well as roles on a 24/7 bases with flexible shifts working 2 days then 2 days off then 3 days on followed by 3 days off.
- Liaise with external suppliers to ensure resolution to agreed standards and timescales.
- Benchmarking exercises
- Advise and support colleagues with complex…
My client in Plymouth is looking for an experienced IT Service Desk Technician able to provide comprehensive support service to the end customers and to start as soon as possible
Key Responsibilities and Accountabilities:
* Experienced ICT Technician able to provide comprehensive support service to the end customers within a Retail environment
* Log and resolve incidents within our Service Desk System
* Provide technical support and liaise with 3rd party support companies for all systems used throughout our Retail Stores
* Provide support to our customers at Head Office and Retail Stores for third party applications
* Provision of Technical…
We require a Service Desk Team Lead to work with a leading Defence company to b e based in Preston. Initial 6 month contract (likely to be extended).
- The role of Incident Governance Manager requires you govern all incident management delivery, including service desk performance, to ensure incident management SLAs are met and you will provide escalation route for failing and poorly trending SLAs.
- You will also ensure Customer Satisfaction (CSAT) targets are met and instigate and manage Service Improvement Plans to prevent or remediate failures. You will provide Operational Change authority on Service Desk affecting…
Wise Employment have a fantastic new opportunity for an IT Service Desk Technician to join a busy IT Team for a Plymouth based business.
You will be providing professional, timely and courteous support for customers by resolving computer software/hardware problems.
Key Responsibilities and Accountabilities
• Experienced ICT Technician able to provide comprehensive support service to the end customers
• Provide technical support and liaise with 3rd party support companies for all systems used throughout Retail Stores
• Key personal characteristics include reliability, flexibility and willingness to contribute to a team…
Service Desk Manager/ Senior Technical Engineer required by rapidly expanding fast paced business, Our client is considered one of the top uk managed service providers and considered one of the fastest growing it services company built on reputation and outstanding customer feedback, are currently seeking a service desk manager to manage incidents/ requests Manage the workload of 1st and ensure all 2nd /3rd line escalations are met. Ensuring they are resolved effectively and efficiently within the service level agreements. To manage call queues, service desk tickets etc know when to escalate customers complaints and manage clients…More
FINTEC recruit is seeking a Service Desk Engineer for our client who delivers customer contact solutions. This is a permanent role with a salary £27,000 - £30,000 dependent upon experience.
Role and Responsibilities
The Service Desk Engineer leads the team by example, setting the highest standards of Customer Service and Incident/Problem/Change Management Fulfilment. You will also be responsible for training inexperienced Service Desk team members through mentoring and training.
Take on assigned cases, provide first line troubleshooting and escalate if necessary
Responsible for communication with customer as to progress of the issues
Service Desk Team Lead - Birmingham
Managed Services, Cloud Services, Remedy, Service Now, Footprints, ManageEngine, ITIL.
My client are a leading IT Services provider with a major focus on Datacentre Services, Cloud Services, and Security Managed Services. Due to growth they have an urgent requirement for a Service Desk Team Lead.
As Service Desk Team Lead you will have a proven ISP/Managed Services background and be able to demonstrate your ability to lead a small team of Service Desk Analysts. The Service Desk Team Lead will have a proven knowledge of Service Desk tools (such as Remedy, Service Now, Footprints, ManageEngine…
To effectively allocate engineers from the field service workforce to customer tickets ensuring that work tickets are completed in a timely and satisfactorily manner meeting both SLA and Customer requirements.
Main Duties & Responsibilities
• Review your aligned Hemmersbach TPM and PM kit queue ensuring tickets are completed within SLA, and ensuring field service engineers are aware of tickets approaching SLA deadline.
• Escalate any situations where Hemmersbach are unable to provide technical assistance to resolve a call to the TPM UK Team Leader in the first instance and then onto the TPM and PM Kit…
Peabody has an exciting opportunity and is looking for an Service Desk Analyst based in London. The successful applicant will join us on a full time, fixed term contract and will receive £25,359 - £35,802 per annum.
When you join Peabody, you join an extensive and growing business. One with 27,000 homes, 70,000 residents and a 150-year history. As a major housing association we have outstanding challenges for people with talent and motivation. But we also have a strong commitment to the ideals of our philanthropist founder: George Peabody. That means you’ll have every chance to achieve – while making a difference.
Our principles are simple…