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Job Title
Salary/Rate
£13000 - £16000/annum 
Location
Cheadle, Greater Manchester
Posted
19/01/2016 (14:12) 
Company
Job Type
Permanent 
Description

Position: Service Desk
Reports to: Technical Support Manager
Location: Cheadle, SK8

Salary £17-21K

Overview

GPC Computer Software Ltd is a successful international software house. We currently employ over 200 people and with 60% market share we are the global market leader. Our team is built from hardworking committed people that are customer focused and professional.

We are looking for Service Desk Analyst to join a busy service desk where customer care is our priority and there are opportunities to grow and excel within the business.

You will be the 1st point of contact for our UK customers, by email, telephone and in person.

Responsibilities…

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Job Type
Permanent 
Applications
More than 10
 
Salary/Rate
£19000 - £21000/annum 
Location
London, Surrey
Posted
02/02/2016 (15:53) 
Company
Job Type
Permanent 
Description

Service Desk Administrator

• Permanent - Monday – Friday 9.00- 5.30
• £19,000-£21,000
• London Bridge
• Starting ASAP

About the Company
Established in 1991, Laserlife is a successful and well-established supplier of copiers, printers, printer/copier consumables and toner/ink manufacturing based in central London.

Main Purpose of the Job Role
The main purpose of the role is to act as a support for the Engineers Service Desk by logging calls, updating clients, liaising with engineers, updating the sales team.

Main Duties
• Dealing with customer requests and queries via telephone and email
• Answering the phones
• Logging service desk calls…

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Job Title
Salary/Rate
£20000 - £23000/annum 
Location
Glasgow
Posted
15/01/2016 (13:10) 
Agency
Job Type
Contract 
Description

Aspirare Recruitment are currently recruiting for an IT Service Desk professional experienced in 1st and 2nd line support for our data storage client with global reach.

IT service desk Candidates will hold previous experience in a helpdesk or service desk environment handling inbound support calls via email and telephone with a strong understanding of following policies and procedures from an administration view point.

1st and 2nd line service desk experience is essential as is a professional telephone manner and can do attitude.

As IT Service Desk professional. Technical knowledge of Windows Desktops and Laptops, MS Office, Outlook, Networking…

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Job Type
Contract 
Applications
More than 10
 
Salary/Rate
£0 - £25000/annum 
Location
Caerphilly   Also in other locations
    Posted
    12/01/2016 (18:16) 
    Agency
    Job Type
    Permanent 
    Description

    Role: Service Desk Analyst

    Skills: Service Desk, Windows, Active Directory, Exchange, Troubleshooting and 1st/2nd Line support

    I have a client based near Caerphilly who is looking for a Service Desk Analyst who has experience with Service Desk, Windows, Active Directory, Exchange, Troubleshooting and 1st/2nd Line support on a Permanent basis.

    Our Client is offering the successful Service Desk Analyst a salary up to £25,000 based on experience.

    Skills and Experience Required

    Excellent communication and people skills
    Service Desk or Helpdesk Experience
    1st line or 2nd Line Support
    Windows XP
    Windows 7/8
    Exchange 2003, 2008 Servers.
    Educated…

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    Salary/Rate
    £20000 - £25000/annum Benefits 
    Location
    Reading
    Posted
    14/01/2016 (08:35) 
    Agency
    Job Type
    Permanent 
    Description

    Role: Service Desk Analyst

    Skills: Helpdesk, Service Desk, Exchange, Active Directory

    Are you a proven Service Desk engineer looking for a new challenge?

    I have an IT client based in Reading who is looking for a Service Desk Engineer on a permanent basis and they are offering a salary up to £25,000 based on experience.

    Service Desk Engineer Duties

    To ensure that all calls to the helpdesk are logged and responded to within pre-set service levels
    Identify relevant problem types and associated priorities
    Verify information back to the customer on the call details ensuring that all the relevant information is entered into the call logging system…

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    Job Type
    Permanent 
    Applications
    More than 10
     
    Salary/Rate
    £17.00 - £18/hour 
    Location
    Ashford
    Posted
    22/01/2016 (17:53) 
    Agency
    Job Type
    Permanent 
    Description

    Working as part of the UK IT Service Desk team to provide a high level of support and service to internal clients and stakeholders including visitors from international sites, in response to incidents, requests and project work arising on behalf of the Company's supported computer applications and platforms.

    Role Specification:

    Troubleshoot and provide first level support on service desk calls spanning a wide range of applications, systems and hardware.

    Create detailed service desk calls in USD tool, monitor, chase resolver groups and keep internal clients informed of progress through the lifecycle of the call, from inception through to resolution…

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    Job Type
    Permanent 
    Applications
    More than 10
     
    Salary/Rate
    £17000 - £20000/annum Competitive 
    Location
    Bury St Edmunds
    Posted
    11/01/2016 (09:25) 
    Agency
    Job Type
    Permanent 
    Description

    Service Desk Analyst

    Our client is one of the UK`s most well know and reputable catering and facilities management providers. They specialise in a variety of services including; Cleaning, Catering, Security, Building Services, Pest Control, and Energy. Focusing on quality service delivery with an emphasis on investing heavily in their internal talent, together with their growth strategy means now is an exciting time to join their organisation.

    Our client currently has an exciting opportunity for a Service Desk Analyst. A key part of the role will be providing 1st line support to assist internal customers with any questions or problems…

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    Salary/Rate
    £25000 - £28000/annum 
    Location
    Manchester
    Posted
    28/01/2016 (11:57) 
    Company
    Job Type
    Permanent 
    Description

    Service Desk Manager
    Based in Manchester (Trafford Park)
    Salary: upto £28,000

    My client are a FTSE 250 business providing facilities, property and asset management for some of the biggest public and private sector businesses. They specialise in strategic outsourcing and energy services, bringing together expertise and capabilities to help their clients achieve their organisational goals. In simple terms, they find out what their clients want and use their people and technology to help them get it as efficiently as possible. They have revenues in excess of £1.8bn and a reputation for being the best in their business.

    We have a fantastic opportunity…

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    Job Type
    Permanent 
    Applications
    More than 10
     
    Salary/Rate
    £18000 - £22000/annum 
    Location
    Cambridge
    Posted
    14/01/2016 (10:53) 
    Agency
    Job Type
    Permanent 
    Description

    Position: Service Desk Analyst / First Line Support Analyst
    Location: Cambridge
    Type: Permanent
    Salary: £18,000 - £22,000 p/a

    A fantastic opportunity has arisen with Cooper Lomaz for a bright and enthusiastic Service Desk Analyst / First Line Support Analyst / 1st Line Support Analyst to further their career in IT Support within an outstanding, Cambridge-based company.

    This is an excellent chance for an entry level candidate to become part of a customer-service focussed, Service Desk Team who provide a high standard of first line support to the users.

    You will primarily be responsible for the following:

    - Monitoring of the Service

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    Job Type
    Permanent 
    Applications
    More than 10
     
    Location
    York, Yorkshire
    Posted
    21/01/2016 (15:50) 
    Agency
    Job Type
    Permanent 
    Description

    Building around 14,000 beautifully designed new homes a year in 400 attractive locations nationwide, Our client is one of the UK's leading house builders, committed to the highest standards of design, construction and service. They believe our quality really differentiates them from the competition. In fact, their reputation is built on quality.

    They are looking for an enthusiastic, committed Service Desk Administrator to join a small but dedicated team. The principle purpose of the role will be to provide all administration support to the Service Desk. This is a new role designed to relieve the impact of administration on the Service Desk

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    Location
    Kegworth
    Posted
    13/01/2016 (09:27) 
    Agency
    Job Type
    Permanent 
    Description

    Job title: IT Service Desk Analyst
    Location: Kegworth, Derbyshire (Commutable from Derby, Leicester and Nottingham)
    Salary: Negotiable (DOE)

    About Us

    Founded in 1990, Plan-Net has been transforming the IT of organisations, large and small, for twenty-five years. Our solutions help our clients maintain high levels of service while still meeting demands for a reduction in IT spending.

    We currently have an exciting opportunity for several IT Service Desk Analysts to work full time client site - a leading banking organisation in Kegworth, Leicestershire.

    The role will work as part of a thriving IT Service Desk, providing 1st Line telephone…

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    Salary/Rate
    £20000 - £22000/annum 
    Location
    Knutsford, Cheshire
    Posted
    26/01/2016 (15:17) 
    Agency
    Job Type
    Permanent 
    Description

    Service Desk Analyst - 1st Line Support - IT Helpdesk

    Service Desk Analyst / Administrator with strong 1st and 2nd line support experience is required by a Hotel chain who's Service Desk is based in Knutsford, Cheshire. This role will be responsible for the successful first line contact with customers and vendors using various software to ensure that the services provided by the department meet agreed service levels.

    Key Responsibilities:

    Responsible for the day to day activities on the IT Service Desk, including: resolving issues and troubleshooting; ensuring systems are current; and meeting agreed business SLAs.
    Respond to issues…

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    Salary/Rate
    £20000 - £24000/annum bonus + bens 
    Location
    Bedford
    Posted
    17/01/2016 (16:05) 
    Agency
    Job Type
    Permanent 
    Description

    Service Desk Analyst, Advisor, Agent, Help Desk Support, Customer Support, Customer Service, Call Logging, Escalations, Co-ordination, Scheduling, Service Management, Incidents, Requests, SLAs, ITIL

    Imperative People is working with a leading technology provider in Bedfordshire to recruit for a Service Desk Analyst to log incidents, changes and requests and work to strict SLAs.

    Snipped of responsibilities:

    To work within the Service Desk environment logging internal and external customers' incidents and requests, resolving where possible, otherwise escalating faults to 2nd Level Support Groups in accordance with defined procedures.
    Utilise…

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    Salary/Rate
    £101 - £130/hour 
    Location
    Oxford
    Posted
    14/01/2016 (11:59) 
    Agency
    Job Type
    Contract 
    Description

    A Technical Service Desk Analyst is required for 8 months (likely to be extended) based in Oxford

    The Technical Service Desk Analyst will act as first line support & primary point of contact for all service-related queries, issues & requests
    Log all calls made to the Service Desk with correct level of detail & impact to facilitate resolution
    Refer unresolved calls to the most appropriate resolver group & escalate calls to the correct level of management as appropriate
    Monitor the successful conclusion of all calls
    Actively communicate user requirements & concerns from a service perspective within IS Act as 2nd Line Support function…

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    Salary/Rate
    £30000 - £35000/annum Benefits 
    Location
    Oxfordshire
    Posted
    Just Added!
    Agency
    Job Type
    Permanent 
    Description

    Service Desk Manager
    £35,000 | Oxfordshire

    We are actively recruiting a skilled service desk manager to join one our global IT solutions providers. You will be a key member of the operation management team and will driving customer service experience.

    Ideal candidates will have the following:

    -Minimum 2 years' in a leadership or management role, preferably within a B2B service desk.
    -Good technical, analytical and interpersonal skills
    -Experience delegating duties, performance reviews and conducting regular mentoring
    -Working knowledge of up to date desktop applications
    -ITIL or similar certifications

    Personal attribute's:

    -Passionate…

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    Job Type
    Permanent 
    Applications
    Less than 10
     
    Location
    Essex
    Posted
    15/01/2016 (15:04) 
    Agency
    Job Type
    Contract 
    Description

    Service Desk Support Engineer
    Location: Essex
    Duration: Rolling contract
    Rate: Negotiable

    Role: Service Desk Support Engineer

    * Work as the on-site helpdesk support and coordinate activities within the project team.
    * Work closely with Project Managers: evaluating business case, preparing end project report and any follow-on action recommendation after project closure
    * Liaise with the Deployment Manager for deployment of resources to the various areas scheduled. Also ensure the required standards are being met. Ensure that site project plans, project documents are maintained and updated on the project shared drive (project folder).
    * Carry…

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    Salary/Rate
    £20000 - £23000/annum Bonus + Benefits 
    Location
    Essex
    Posted
    20/01/2016 (12:05) 
    Agency
    Job Type
    Permanent 
    Description

    Service Desk Analyst

    Our client requires a service desk analyst who will work as part of a European team that interfaces primarily by telephone and email with user communities (or outsourced third party service providers)

    You will be asked to deliver technical support for all MIS services in EMEA as first point of contact.

    The role primarily includes taking first level calls and coordinating incidents to resolution.

    Key responsibilities:

    Manage, prioritize, and respond to inquiries to the service desk, inc specialists and others
    Work with others to plan, schedule and monitor all system performance and installation work.
    Implement daily production…

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    Salary/Rate
    £12/hour 
    Location
    Peterborough
    Posted
    04/02/2016 (13:51) 
    Agency
    Job Type
    Contract 
    Description

    IT Service Desk Analyst - Peterborough

    I am currently recruiting for a 1st Line IT Service Desk Analyst in Peterborough, to support a rapidly growing Service Desk.

    Successful Candidate for IT Service Desk Analyst role:

    * The successful candidate will act as a single point of contact to customers and will ensure that incidents are fully managed through to resolution.
    * The successful candidate should have a good IT knowledge and proven customer service skills - relevant industry qualifications are favourable
    * The successful candidate should have a knowledge of Active Directory, Exchange, Citrix

    Responsibilities include:

    * Answering incoming…

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    Salary/Rate
    £18000 - £23000/annum up to 2k incentive 
    Location
    Harlow
    Posted
    20/01/2016 (17:53) 
    Agency
    Job Type
    Permanent 
    Description

    Are you looking for a new Service Desk Analyst job?

    I am currently working with my existing client, a Global company based in Harlow, they are now recruiting for 1st and 2nd Line Support, are you currently in a similar support role?

    You will be joining an existing 1st and 2nd Line Support team, you will be based in Harlow but ideally you will be a car driver as travel will be included in order to visit other branches around the company.

    You will work as part of a team and will be working mainly over the telephone and via email, you will be assisting the other branches and outsourced third party service provider's.
    You will be providing technical…

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    Salary/Rate
    £18000 - £20000/annum 
    Location
    Peterborough
    Posted
    22/01/2016 (17:12) 
    Agency
    Job Type
    Permanent 
    Description

    My client is looking for an enthusiastic IT Service Desk support analyst to be part of an exciting business, delivery first class IT support. You will have great communications skills and be working in alongside other IT Support Analyst supporting a wide range of latest technologies. This is a great opportunity to join a great market leading company that offers a competitive salary and who really value their employees. This role is full-time, based in Peterborough.

    You will be responsible for:

    · To provide a first class IT support service via telephone or e-mail

    · Log/handle customer incidents and requests on the Service Desk ticketing…

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    Salary/Rate
    £25000/annum with Company Benefits 
    Location
    Wiltshire
    Posted
    13/01/2016 (09:39) 
    Agency
    Job Type
    Permanent 
    Description

    Our client a leading Data Centre Development Company is currently looking to recruit a Service Desk Analyst. The analyst will be responsible for service excellence and offering an external service desk to new and existing customers. The services include monitoring, managing and co-ordinating Resolver Groups to support data centre incidents through ITIL controlled processes. Remote Hands, Visitor Access, internal user services, 3rd Party interworking and co-ordination to deliver client focussed assistance from our client’s Service Desk.

    Tasks

    • The day to day service management of Key activities for SLA driven availability.
    • Customer liaison…

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    Location
    York, Yorkshire
    Posted
    21/01/2016 (15:56) 
    Agency
    Job Type
    Permanent 
    Description

    Building around 14,000 beautifully designed new homes a year in 400 attractive locations nationwide, Our client is one of the UK's leading house builders, committed to the highest standards of design, construction and service. They believe their quality really differentiates them from the competition. In fact, their reputation is built on quality.

    They are looking for an enthusiastic, committed Trainee IT Service Desk Analyst to join a small but dedicated team. Comprehensive on the job training will be given to enable the successful candidate to deliver first class IT support via telephone, remote access and email.

    The Trainee IT Service

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    Salary/Rate
    £25000 - £28000/annum £2.5k bonus,pension,life assuranceet 
    Location
    Cardiff
    Posted
    15/01/2016 (11:21) 
    Agency
    Job Type
    Permanent 
    Description

    The CPS Group are working exclusively with a growing company based in the outskirts of Cardiff who have a newly created position for a Service Desk Supervisor / Team Leader to join their business.

    The purpose of the position is to come in and take responsibility for the Service Desk (Team of 3), ensuring that the appropriate SLA's & KPI's are put in place & that you are able utilise the reporting / ticketing tools effectively.

    This is essentially a green field opportunity and you will be given the opportunity to put in the appropriate policies and procedures in place to make a success of this position & improve the efficiency of the Service

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