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Service Desk / Customer Support
swcomms has been established for 33 years and is the largest independent communications business in the South West, growing its business on excellent customer service underpinned with technical knowledge and expertise, allied with the right products and partners.
We are currently expanding our Service Desk / Customer Support area.
This role is totally office based and is in Exeter, Devon.
Salary dependant on experience.
Main Job Tasks and Responsibilities
- Respond to requests for technical assistance via phone and electronically
- Follow up with customers, provide feedback and see problems…
£21000 - £25000/annum
Due to the
growing demand for our services , we are now actively recruiting for a number of
candidate can enjoy uncapped commissions, a vibrant working atmosphere and the
chance to work within a successful, growing company, known for its excellent
customer service and dynamic product base. We also offer fantastic development
opportunities within our business for successful Telesales Executives, come on board and be part of this market
The key to
success is being driven, hard working with a 'can do' attitude! Do you fit the
We offer a basic
£20000 - £21000/annum
The main focus of the help desk operative role is to provide excellent customer service standards to the customers of the client. Using a single system and information gathering, agents will ascertain issues and provide solutions to customers. The role is based in a steady flow, inbound and outbound environment. Fluent speakers of both Welsh and English are essential for this role.
„X Act as a representative to a Government Digital Services system;
„X Be a first and final point of contact…
A Halfords Autocentre Service Receptionist needs to adopt a customer focussed approach to everything that they do. They are great communicators and great at working as part of a team.
You may have experience within the motor trade, working as a Service Receptionist, Parts Advisor, Service Advisor or Vehicle Technician looking to move into a new role; however, talented candidates with fantastic customer service experience from other industries will be considered.
As a Service Receptionist you can expect…
Our client a prestigious dealership in Peterborough has an opportunity to support their busy service reception.
Taking up to 120 calls per day you will be the first point of contact to existing customers, attention to detail is key, meeting and greeting new and existing customers with first class professionalism.
This is a busy and fast paced role for someone who thrives within a busy environment.
Ideally you would have supported a busy reception desk.
This is an exciting opportunity to join a world class brand, excellent working hours Monday – Friday 8am – 5.30pm.
To provide programming, design, analysis, training and project management services for the development and maintenance of IT based systems, which include -
IBM Notes client & Xpages technologies
Web based applications in other technologies…
The successful candidate will be responsible for supporting and managing the real time operation to support delivery of a first class Customer Service Centre.
Responsibilities include but are not limited to:
• Support Resource Delivery and HRs/FTE delivery achievement.
• Ownership and effective real-time running of contract/ service covering all aspects of:
o Agent schedule adherence
o Real-time leave
o Attendance tracking
o Shrinkage & AUX monitoring
o Off-line coordination and management
o Availability management
o Effective overtime management
o Collation of technical issues
o Staff skill transfers
o Meetings / briefings…
The company has 14 further depot locations strategically placed throughout the country and this appointment would play a pivotal role in attracting suitable applicants for positions throughout the network, establishing the most effective and efficient means of advertising through to arranging and coordinating the interview process.
The role will predominantly…
Newcastle upon Tyne
£18000 - £28000/annum
Office Location: Newcastle Upon Tyne, NE1 7JG
Events and Retail Locations: Throughout the North West
Legal Minimum Age Requirement: 18
Education or Work Experience Required: None
Swan Global Direct has just diversified its client portfolio to include one of the UK's best phone, broadband and television service providers.
Our director launched the new campaign with an handful of high rollers from our other campaigns, and we expect our team to double in size within the next 4-6 weeks.
We're looking to attract talented people with an interest in personal and professional growth for our entry level…
Service Desk Manager
Salary - £46,000 - £62,000
The role is responsible for operational control, supplier management, stakeholder management and continuous service improvement. Implementing change is an important aspect of the role as company is embarking on a multi-year change programme to adapt IT services to evolving business needs.
The role manages an internal team of Incident Lifecycle Coordinators and Escalation Analysts. Additional support is provided by separate (internal) functions of Knowledge Management, and Service Request Management. The Service Desk itself is provided by third party and is off-shore.
Aspirare Recruitment are currently recruiting for an IT Service Desk professional experienced in 1st and 2nd line support for our data storage client with global reach.
IT service desk Candidates will hold previous experience in a helpdesk or service desk environment handling inbound support calls via email and telephone with a strong understanding of following policies and procedures from an administration view point.
1st and 2nd line service desk experience is essential as is a professional telephone manner and can do attitude.
As IT Service Desk professional. Technical knowledge of Windows Desktops and Laptops, MS Office, Outlook, Networking…
Our client a leading Data Centre Development Company is currently looking to recruit a Service Desk Analyst. The analyst will be responsible for service excellence and offering an external service desk to new and existing customers. The services include monitoring, managing and co-ordinating Resolver Groups to support data centre incidents through ITIL controlled processes. Remote Hands, Visitor Access, internal user services, 3rd Party interworking and co-ordination to deliver client focussed assistance from our client’s Service Desk.
• The day to day service management of Key activities for SLA driven availability.
• Customer liaison…
Role: Bilingual Service Desk Analyst
Skills: Helpdesk, Service Desk, Exchange, Active Directory, German
Are you a proven Bilingual Service Desk engineer looking for a new challenge?
I have an IT client based in the Surrey area who is looking for a Bilingual Service Desk Engineer on a permanent basis and they are offering a salary up to £28,000 based on experience.
Please note to be considered for this opportunity you will need to speak both fluent English & German.
Service Desk Engineer Duties
To ensure that all calls to the helpdesk are logged and responded to within pre-set service levels
Identify relevant problem types and associated…
Service Desk - Active Directory - Cisco - Avaya
My client is looking to bring a Bi-Lingual (English & German) Service Desk Analyst based in Surrey for 3 months.
The Service Desk provides support services to internal customers.
The focus of this role is Service Management and we are seeking a Service Delivery professional who is motivated by high standards, meeting demanding targets, taking ownership of service deliverables, and striving to achieve service excellence and results consistently.
The successful candidate must be motivated to oversee and deliver IT services within process and timeframes…
Role: Service Desk Manager
Skills: Windows, Active directory, exchange, service desk
Are you a successful Service Desk Manager looking for a fresh challenge?
I have a client based in Watford who is looking for an Service Desk Manager on a permanent basis and they are offering a salary ranging between £38,000 and £42,000 based on experience.
Service Desk Manager Duties
Management of the service desk support team
Ensure Service Desk performance targets against agreed SLA's achieved
Provide Service Desk performance statistics and reporting
Ensure all IT incidents are recorded accurately and assigned to the relevant support departments
Service Desk Analyst based in City of London. A position has become available for a Service Desk Analyst to join a rapidly expanding team in City of London, focused on delivering excellent customer service and technical expertise.
As a Service Desk Analyst you will be;
· Liaising with internal customers
· Managing end to end lifecycle of requests
· Invoke escalation procedures where appropriate
The Service Desk Analyst position requires;
· Technical understanding of Windows, Active Directory, Citrix
· Knowledge of ITIL procedures
· Previous experience in a service desk environment
A fantastic opportunity for a Service Desk Analyst to join…
IT Service Desk Coordinator/Team Leader
Salary - £20,000 - £27,000 per annum Dependant on experience
Location - Cheltenham
My client - a managed services IT support company - is currently looking for a Service Desk Coordinator to join their expanding team in Cheltenham on a Permanent basis. We are looking for a strong communicator with skilled organisation/expediting skills to be the bridge between customers, IT Engineers and the IT Support Manager.
The successful candidate will provide support to the IT Support Manager by managing the 10 Service Desk staff on a day-day basis. You will oversee the ticket queries, allocating…
IT Service Desk Manager - IT Service Desk Management in a Microsoft Windows Environment, Microsoft Desktop, ITIL Best Practice, Footprints Software
An IT Service Desk Manager with experience of IT Service Desk management in a Microsoft Windows Environment, Microsoft Desktop, ITIL Best Practice and Footprints Software is required to work on a 6 month contract WITH THE POSSIBILITY OF EXTENSION for a high profile Government organisation based in Warrington with some travel
Key skills required for the IT Service Desk Manager
Substantial experience in an IT Service Desk Management role in a Microsoft Windows environment.
Extensive customer service…
A fantastic oportunity has arisen to join my clients Service Desk Management team in Luton providing support to one of their most prestigious clients.
* Provide line management and technical leadership and direction to the Technical Service Desk Team
* Improve customer satisfaction to meet or exceed ESP customer satisfaction targets.
* Conduct weekly service review meetings with the customer to ensure that all operational deliverables are being achieved and client satisfaction is maintained.
* Identify all opportunities to increase the revenues by maintaining a good level of account knowledge, conducting regular reviews with counterparts…
IT Service Desk Analyst is required by Logic Engagements to work for our industry leading client based in London.
The IT Service Desk Analyst will be the first point of contact into the IT Department for user specific IT issues. The team aims to successfully diagnose and resolve 80% of user IT and technical issues first time, referring to the 2nd or 3rd line support team the more complex issues.
The IT Service Desk Analyst applying will have previous experience working on an IT Service Desk / Helpdesk and will have solid technical background. The IT Service Desk Analyst will also have an understanding of the ITIL Service & Support processes…
Service Desk Analyst Helpdesk 1st line Support 2nd line Support Windows Exchange Active Directory ITIL
Service Desk Analyst
My fantastic global client in Beckenham is currently looking for a solid Service Desk Analyst to come on a permanent basis. The role will be to offer 1st Line Support via telephone and email as well as offering remote desktop support. The role will include supporting all internal users focused on Windows, Active Directory, Citrix, and Office applications.
The client is also willing to look at IT Graduates.
Service Desk Engineer needs:
Experience of 1st/2nd line support
Excellent experience of Windows, Active Directory…
Service Desk Analyst, Help Desk, Customer Support, Customer Service, Provisioning, Escalations, Co-ordination, Scheduling, Service Management, Telecoms, IT, Incidents, Requests, SLAs, Rotational Shift.
Leading Managed Services Business require x 4 Service Desk Analysts to manage tickets end to end resolution dealing with client calls and e-mails, proactively monitoring, escalating incidents and coordinating between the different technical teams, and 3rd party suppliers to ensure resolution within agreed SLAs throughout the life-cycle of the incident.
This is a non-technical role and is all about customer management and service management…
Job Title: Service Desk Analyst
Salary: £21,000 - £22,000
The Service Desk Analyst is responsible for providing first level support within the 24*7 Service Centre.
- To provide first level support and ownership for all incidents and requests
- Maintaining the rapport with customers by displaying a detailed understanding of their support requirements and maintain high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution
- Liaise with suppliers and escalate where necessary to ensure timely call resolution in order to achieve customer specific…
Our corporate financial client who are based in Birmingham City Centre are looking to recruit an IT Service Desk Analyst ( First Line Support )
This role will be initially on a 6 month fixed term contract.
Duties to include:
•Providing first and second line support to users on IT hardware, software, telecoms and mobile services
•Receiving problems / enquiries from users and resolving using first line investigation and diagnosis wherever practical
•Logging all relevant incident and service request details, allocating categorisation and prioritisation codes in the IT Service Management tool, assigning problems / enquiries as necessary to support…
Service Desk Analyst
£250 - £335 p/day
This client are Global Leaders, they are fast paced and regarded as one the most successful companies in the insurance industry.
We are looking for a forward thinking, dynamic Service Desk Analyst that has got proven experience in the insurance industry. As a Service Desk Analyst you will have worked in a large scale, enterprise wide environment. You must have experience with purchasing systems experience and Financial systems experience.
Interviews can happen immediately so please send your CV to be considered.
Service Desk / Insurance industry / Purchasing Systems
Randstad Technologies Ltd is acting…
The UK's leader in Managed Services and IT are currently recruiting a Service Desk Manager to join their busy 24/7 Centre.
In this fast paced and interesting role, you will over see the management of the 24 x 7 service desk in line with procedures and agreed service level agreements. Your day to day responsibility will be for maximising the overall productivity of the 24/7 team through technical and procedural monitoring, mentoring, training and process adherence.
Key Accountabilities will include
- To effectively lead a team across the 24/7 service, including regular meetings and the management of both team/individual performance levels…
Service Desk Real Time Supervisor
Temporary to Permanent
Service Desk Real Time Supervisor is required to:
• Manage service level performance by managing the client queues on a day to
• Liaise with the Service Desk Staff Planning & Scheduling Manager, Team
Leaders and Operations to establish contract/service priorities each day.
• Monitor and react to unplanned shrinkage
• Work closely with the Service Desk Staff Planning & Scheduling Manager,
Operation Co-ordinators and team leaders to manage the transfer of staff
between contracts as required.
The CPS Group is currently looking for a Service Desk Analyst to join an established, fast paced business in an expanding market based in Burgess Hill.
This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong inter-personal skills are required to guide customers through situations, providing the customer satisfaction. This may often be under challenging conditions.
In this role, you will be required to:
-Work with your colleagues on the Service Desk to effectively monitor customer systems and network performance, answer incoming calls, process alerts and manage Incidents…
Customer Support Analyst/Service Desk Analyst is required to work on a busy IT Customer Service Desk for our NHS client in Folkstone, Kent. Candidates wishing to apply must have previous experience of either working in a Call Centre or providing telephone support to customers. However, it is not necessary for candidates to be IT experts as training will be given. The Customer Support Analyst will be required to handle approximately 80 incoming calls per day which will mainly be dealing with password resets. Any more complex calls will be escalated to the IT Technical Teams to resolve.
Position: Service Desk Analyst
Salary: £170 per day-Ltd
Job Type: 4 months
Our client is a Central government Organisation based in London seeks an experienced Service Desk Analyst to provide first and second line customer facing support for all IT related issues within this organisation. You must hold current SC level or willing to undergo the UK SC security clearance process
Skills and Experience
Demonstrable experience of working in a front line support, 1st line support, or a service desk environment;
Experience of working with desktop and software management and fault finding/resolution;
Service Desk Analyst
Circa £18,000 to £22,000 Dependant on Experience
Duties and Responsibilities:-
* As part of a team, provide 1st and 2nd line technical support; answering support queries via phone and email.
* As part of a team, check and maintain customer backups.
* Occasionally visit customer sites to provide onsite support and hardware/software installations.
* To maintain a high degree of customer service for all support queries and adhere to all service management/ITIL principles.
* As part of a team, take ownership of user faults and requests and be proactive when dealing with user issues.
* As part of a team, support…
My Client is looking for a full time Service Desk Analyst to join a team in there head office in Camden.
As a Service Desk Analyst you will provide 1st and 2nd line IT support for over 1500 users. You will ensure all levels of customer service requests are resolved related to both hardware and software.. Troubleshooting issues and ensuring they are managed and resolved within the agreed SLAs. This role will require a high level of customer service performance both facing and over the phone.
We are looking for an individual who has experience of working in a busy service desk environment. You will have the customer service skills and a positive…