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Featured Jobs
Salary/Rate
£15,000 - £18,000/annum 
Location
Reading
Posted
20/05/2016 (09:04) 
Company
Job Type
Permanent 
Description

Service Desk Analyst

Location: Reading

Salary: £15k - £18k

Benefits: Pension - Life Insurance - Healthcare

Working hours: Split shift covering 08:00 to 18:00 Monday - Friday

Due to our continuing success and growth as a Managed Service Provider to the automotive industry, we are currently looking for a Service Desk Analyst. You will be based at our Reading office managing calls, web requests or emails.

Key Areas of responsibility:

- Logging of faults as reported by customers.
- Assisting customers in troubleshooting faults.
- Setting up new users and other service requests.
- Triaging tickets and escalation to 2nd/3rd level Support teams…

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Salary/Rate
£20,000 - £25,000/annum 
Location
Watford, Hertfordshire
Posted
06/05/2016 (10:54) 
Company
Job Type
Permanent 
Description

The Service Desk Analyst provides 1st line support to CAE's contract base 24x7. Central to the service desk operation, excellent technical skills should be combined with first class customer service. The role works on a 4 on 4 off, 12 hour shift pattern including night shifts.

Key Responsibilities:

Provide 1st line support within CAE's Service Desk function including:

Provide 1st class customer service to all stakeholders
Provide 1st line IT support as required:

- Call ownership - Ticket Creation, Update, Closure
- Troubleshooting, diagnosis and resolutions of IT problems (could include being dispatched to a customer site)
- Monitoring…

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Location
Buckinghamshire
Posted
10/05/2016 (16:48) 
Company
Job Type
Permanent 
Description

Service Desk Team Leader

Permanent Opportunity

Buckinghamshire

An exciting permanent opportunity to work for an innovative IT Network & Infrastructure provider who are an investor in training and promoting internally.

The Service Desk Team Lead will take accountability for resource availability, mentoring, incident management and identifying staffing needs.

Manage a team service desk agents operating in both a reactive and proactive configuration.

Shift patterns will cover the hours of 7am - 11pm Mon - Fri and 8am - 5pm Saturday

The shift manager will be responsible for managing rota's to ensure adequate skilled staffing to handle incoming…

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Salary/Rate
£250/day 
Location
London
Posted
03/05/2016 (12:52) 
Company
Job Type
Contract 
Description

A Service Desk Team Leader is required for 3 months (likely to be extended) based in Whitechapel, London

Working within the IT Department for a well-established organisation, the Service Desk Manager will be responsible for all of the activities associated with the Service Desk and Operations throughout the Business. This will include managing the day to day relationship with end users of the IT systems within the organisation, line managing the Service Desk Analysts and providing management information and reports from Service Now and relevant tools in order to Implement, document and review procedures and processes to improve the service

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Job Type
Contract 
Applications
More than 10
 
Salary/Rate
£25,000 - £30,000/annum Excellent Company Benifits 
Location
Bury
Posted
16/05/2016 (17:36) 
Company
Job Type
Permanent 
Description

Service Desk Manager

£25,000 - £30,000 +Excellent Company Benefits

Bury, Greater Manchester

Bolton, Rochdale, Heywood, Radcliffe, Whitefield, Prestwich, Oldham, Manchester, Salford, Blackburn

Are you a Service Desk Manager from an Engineering, Facilities Customer Service background with experience of managing a Team looking to grow and develop your career to senior positions with a well-established, market leading Engineering Service Company?

On Offer is a Service Desk Manager role managing a 24 Hour Service Desk Team to clients KPI's and SLA's. You will be the face of the company when it comes to client and customer management, ensuring…

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Job Type
Permanent 
Applications
More than 10
 
Salary/Rate
£20,000 - £25,000/annum 
Location
Posted
11/05/2016 (13:16) 
Company
Job Type
Permanent 
Description

Role: Service Desk Analyst

Skills: Helpdesk, Service Desk, Exchange, Active Directory

Are you a proven Service Desk engineer looking for a new challenge?

I have an IT client based in the Surrey area who is looking for a Service Desk Engineer on a permanent basis and they are offering a salary up to £25,000 based on experience.

Service Desk Engineer Duties

To ensure that all calls to the helpdesk are logged and responded to within pre-set service levels

Identify relevant problem types and associated priorities

Verify information back to the customer on the call details ensuring that all the relevant information is entered into the call…

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Salary/Rate
£17,000 - £20,000/annum 
Location
Southampton   Also in other locations
    Posted
    23/05/2016 (09:37) 
    Company
    Job Type
    Permanent 
    Description

    Service Desk Analyst - Southampton - £17,000 - £20,000

    An incredibly exciting opportunity has arisen for a service desk analyst to join one of the UK's leading retail organisations

    Specification

    Service Desk Analyst - Southampton - £17,000 - £20,000

    As a service desk analyst you will join a certified IT support team in an exciting and busy role at one of the UK's leading retail companies.

    You will provide remote IT support and will ensure the quality of the IT environment is maintained. You will join a successful team of 30 analysts and will ensure processes are followed correctly.

    Ideal applications will have previous experience…

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    Salary/Rate
    £38,000 - £40,000/annum 
    Location
    Wigan
    Posted
    03/05/2016 (12:12) 
    Company
    Job Type
    Permanent 
    Description

    IT Service Desk Manager - Wigan - £38K-£40K

    A growing Manufacturer/Distributer currently requires an ITIL certified IT Service Desk Manager. This company who have a turn-over of £200+ million per annum are currently going through a period of change and this vacancy is a brand new function within the business as part of the IT Division restructure to ensure the future growth of the business.

    As the IT Service Desk Manager you will be running a busy service desk of 4 IT Support Analyst and an apprentice. You will be responsible for the day-to-day activities of supporting a multi-site user base. This role will also offer career progression…

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    Job Type
    Permanent 
    Applications
    More than 10
     

    Get the latest Service Desk jobs with Job Alerts

    Salary/Rate
    £20,000 - £40,000/annum Excellent Benefits 
    Location
    Bristol
    Posted
    28/04/2016 (18:50) 
    Company
    Job Type
    Permanent 
    Description

    An exciting opportunity has arisen within a leading organisation based in Bristol.

    The business requires an IT Service Desk Analyst to join it's operation during a period of extended growth.

    You will take responsibility for providing a 1st and 2nd Line IT Service Desk Support across a dynamic and challenging business environment. In addition to providing support across products, services and platforms you will take ownership of incidents an look to build relationships throughout the Service Desk Team, IT Group and the wider organisation.

    You will have a background within IT Service Desk / Helpdesk / 1st Line Support as part of a Windows Operating…

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    Salary/Rate
    £25,000/annum 
    Location
    Castle Donington
    Posted
    04/05/2016 (10:14) 
    Company
    Job Type
    Permanent 
    Description

    IT Service Desk Supervisor

    | 40 hours per week | Based at Castle Donington | Permanent

    Role Summary

    In this hands-on role you will supervise and co-ordinate a small in-house IT service desk team, in addition to providing support and occasional cover to the service desk. You will be responsible for providing a high level of service to internal and external customers. Importantly you will analyse service desk statistics to identify and highlight trends and issues and recommend solutions and process improvements.

    Key Responsibilities

    * Supervision of the day to day operation of the MWUK IT Service Desk and be the point of contact for request…

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    Salary/Rate
    £28,000/annum Holiday free parking  
    Location
    Wool, Dorset
    Posted
    16/05/2016 (10:19) 
    Company
    Job Type
    Permanent 
    Description

    To act as point of contact for all IT issues. Co-ordinate all support queries and distribute to the service desk team. Provide 1st and 2nd Line IT support and administrative support to the IT function

    Reporting to the IT Infrastructure Manager, the Service Desk Lead will be responsible for ensuring that all helpdesk queries are answered and dealt with appropriately within the agreed service level to the business. Responsibilities include:
    Provide 1st and 2nd line call response and assistance to all IT issues and changes
    Prioritise issues and distribute to IT service desk staff
    Co-ordinate the service desk team day tasks
    Provide feedback…

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    Job Type
    Permanent 
    Applications
    Less than 10
     
    Location
    Bolton
    Posted
    10/05/2016 (14:24) 
    Company
    Job Type
    Permanent 
    Description

    We Are Barr - Are You?

    We are about being brilliant. We are always learning. We are results driven and we build relationships that deliver.

    A.G. Barr p.l.c. is one of the UK's leading independent soft drink manufacturers in the FMCG market. Founded as a family company in 1875 we are now a successful FTSE 250 Company with a track record of creating and building iconic brands.

    Due to continued success and growth, we are now looking to recruit an experienced Service Desk Manager to be based at our Middlebrook site in Bolton.

    What will I be responsible for…

    The successful Service Desk Manager, will be responsible for delivering excellent levels…

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    Job Type
    Permanent 
    Applications
    Less than 10
     
    Salary/Rate
    £35,000 - £45,000/annum Fantastic Benefits Package  
    Location
    Cambridge
    Posted
    10/05/2016 (15:03) 
    Company
    Job Type
    Permanent 
    Description

    Service Desk/Help Desk Manager - Cambridge - Up to £45,000 + Benefits

    My market leading client based in Cambridge are looking for a passionate and experienced Service Desk/Help Desk Manager to join them and lead their technical operations and support team.

    As a Service Desk/Help Desk Manager you will be a highly motivated individual, with proven leadership skills and an ability to mentor others, having ideally been working within a small to medium sized business, preferably in the technology sector. You will have ideally been working within a small to medium sized technology enterprise and be familiar with incident and problem management…

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    Job Type
    Permanent 
    Applications
    More than 10
     
    Salary/Rate
    £25,000 - £28,000/annum training + progression + benefits 
    Location
    Manchester
    Posted
    17/05/2016 (12:04) 
    Company
    Job Type
    Permanent 
    Description

    Service Desk Coordinator

    £25'000 - £28'000 + Training + Progression + Excellent Benefits Package

    Manchester

    Are you a Service Coordinator, looking for a technically challenging role with an expanding company where you will oversee an international Service desk?

    This is an excellent opportunity to receive full training in a new industry and play a key role in the future of this highly successful organisation.

    This global brand are recognised internationally as leaders in their industry and will provide full training to allow you to become an expert in their products.

    You will be responsible for all logistics for the Service team…

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    Salary/Rate
    £25,000 - £33,000/annum training + progression + benefits 
    Location
    Manchester
    Posted
    24/05/2016 (16:06) 
    Company
    Job Type
    Permanent 
    Description

    Service Desk Coordinator (Telecoms)

    £25'000 - £30'000 + 15% Bonus + Training + Progression + Excellent Benefits Package

    Manchester

    Are you a Service Coordinator, from a Telecoms background, looking for a dynamic role with in a young vibrant company where you will oversee an international Service desk?

    This is an excellent opportunity to receive full training in an expanding industry and play a key role in the future of this highly successful organisation.

    This global brand are recognised internationally as leaders in their industry and will provide full training to allow you to become an expert in their products.

    You will be responsible…

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    Salary/Rate
    £17,000 - £18,000/annum + generous benefits 
    Location
    Carr Gate, West Yorkshire
    Posted
    28/04/2016 (14:57) 
    Company
    Job Type
    Permanent 
    Description

    We are pleased to be working with a global Service Provider and Construction company to recruit for a Service Desk Advisor to be based at their offices in Carr Gate.

    This is an exciting opportunity to join the Facilities Management part of the business working on a Police PFI contract based in West Yorkshire.

    The role is working on a shift pattern, 12 hour shifts 7am-7pm, 4 days on, 4 rest days, 4 on 4 off, then 4 night shifts. Shifts do include bank holidays. The successful candidate will need to complete a police security check prior to joining the company.

    The Role:

    - To be the point of contact for the Police Service Desk covering 3 different…

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    Job Type
    Permanent 
    Applications
    More than 10
     
    Salary/Rate
    £40,000 - £45,000/annum 
    Location
    Reading
    Posted
    19/05/2016 (18:09) 
    Company
    Job Type
    Permanent 
    Description

    Our client, an independent not for profit organisation, based in Reading, is currently hiring for a Service Desk Analyst to support to internal and external users and help to maintain the highest support standards for a wide range of services.

    Responsibilities

    * Act as a first point of contact for the incident management process
    * Monitor the incident management process by prioritising and escalating incidents as appropriate
    * Responding to general support requests submitted by email, telephone or in person
    * Interacting with internal and external service providers
    * Contributing to the definition and implementation of Service Desk processes…

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    Salary/Rate
    £15,000 - £18,000/annum £15,000 - £18,000 + Benefits  
    Location
    Stockport
    Posted
    23/05/2016 (10:16) 
    Company
    Job Type
    Permanent 
    Description

    Position: Service Desk Analyst
    Location: Stockport, Cheshire
    Salary: £15,000 to £18,000 + Company Benefits (Subject to Skills & Experience)

    The Company:
    Our client is a leading supplier of software solutions to the UK insurance sector, providing their clients with the competitive edge in an increasingly aggressive marketplace. Their success is down to their people and with an expanding headquarters, this is an exciting time to join them.

    The Service Desk Analyst Role:
    They are looking for enthusiastic individuals to work in their Service Desk Team within their busy Service Management department. Confident and able to react quickly to support…

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    Location
    Gatwick
    Posted
    Just Added!
    Company
    Job Type
    Contract 
    Description

    Service Desk Analyst

    We are seeking a Service Desk Analyst with strong experience of the below requirements. The initial contract runs for 3 months and you will be working for a public sector organisation based in Gatwick.

    Daily Rate: £115-£125 per day

    The successful candidate must either hold SC level clearance or be willing to undergo security vetting in order to obtain the level required.

    Role Overview:

    This is a 1st line role for a technical service desk where excellent communication skills are essential. The role includes answering telephone calls and logging incidents and requests in the support portal but also attempting to fix 40…

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    Location
    Dover
    Posted
    04/05/2016 (14:03) 
    Company
    Job Type
    Temporary 
    Description

    Our client is currently looking for a IT Service Desk Analyst to work on a temporary basis for approximately eight weeks.

    The successful candidate will be a key contributor to the IT Service Desk team in the provision of a first line response to reported incidents and requests raised by users of the IT systems, in collaboration with IT support teams and third party suppliers.

    Duties will include:

    * receiving, recording and updating incidents

    * assigning reported incidents and requests to the correct resolver groups

    * applying fixes to incidents and requests

    * performing regular system availability checks

    * consistently providing…

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