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Salary/Rate
£10 - £14/hour 
Location
Manchester  
Posted
05/06/2015 (16:55) 
Agency
Job Type
Part Time 
Description

Service Desk Analyst - Manchester
�10-�14 per hour

A Service Desk Analyst is required to join part of a professional and commercially strong IT Service Desk team. The Service Desk Analyst will be responsible for providing support to their customers.

The Service Desk Analyst will be required to provide front line IT support to their customers via telephone, remote support applications and email. They will also be required to take responsibility of support incidents and tracking the process through to resolution.

The Service Desk Analyst will need technical skills as follows:
-Experience of Network and Server Monitoring
-Experience…

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Job Type
Part Time 
Applications
More than 10  
 
Salary/Rate
£18000 - £20000/annum 
Location
Luton  
Posted
26/06/2015 (17:41) 
Agency
Job Type
Permanent 
Description

Service Desk Analyst job based near Luton. A large multinational services business require a Service Desk Analyst on a permanent basis. The role will support a number of high profile brands within the organisation covering a mix of 1st and 2nd Line issues.

As the Service Desk Analyst duties will include;
· Resolving queries from internal Customers.
· Ensuring that requests progress and are resolved in an appropriate manner.
· Escalate procedures to ensure that high priority issues are managed within the desired timeframe.
· Assist in the delivery of specific Service Desk projects
· Provide management information and make recommendations…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£20000 - £22000/annum + Bens  
Location
Birmingham, West Midlands  
Posted
01/07/2015 (10:01) 
Agency
Job Type
Permanent 
Description

Service Desk Analyst - Birmingham

Managed Services, Cloud Services, Microsoft Office, Office365, Windows Server, Active Directory, Exchange, SQL, BMC Remedy, Footprints, ServiceNow, ManageEngine, Hornbill, LANDesk

My client are a leading IT Services provider with a major focus on Datacentre Services, Cloud Services, and Security Managed Services. Due to growth they have an urgent requirement for a number of Service Desk Analyst.

As Service Desk Analyst you will have a proven IT Services background and outstanding Customer Service and Communication skills. The Service Desk Analyst will have excellent documentation skills and attention…

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Job Type
Permanent 
Applications
Less than 10  
 
Salary/Rate
£18000 - £21000/annum 
Location
Basingstoke  
Posted
16/06/2015 (14:39) 
Agency
Job Type
Permanent 
Description

SERVICE DESK ANALYST - BASINGSTOKE - £18-21k - 9 month Fixed term contract initially.

A FTSE 250 company are currently recruiting for a Help Desk/Service Desk analyst to provide end user clients with PC and Phone support based at their site in Basingstoke.

The Service Desk analyst will provide a first time fix where possible and troubleshoot problem areas (in person, by telephone or via email) in a timely and accurate manner and provide end user assistance where required.

The Help Desk/Service Desk analyst will be part of a busy team dealing with approximately 80 calls and 120 emails per day and record, log and track all incidents…

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Salary/Rate
£0 - £19000/annum 
Location
Posted
05/06/2015 (16:24) 
Agency
Job Type
Permanent 
Description

Service Desk Analyst - Southampton - up to £19,000

Introduction

An incredibly exciting opportunity has arisen for a service desk analyst to join an established but growing team in an exciting managed service provider.

Introduction

Service Desk Analyst - Southampton - up to £19,000

As a service desk analyst you will be responsible for the end to end management of incidents and service requests reported by the customer, achieving first time fix where possible.

This role is on a shift pattern basis and therefore you will receive a 15% uplift of your basic annual salary. Please do contact us directly for shift pattern times.

Key Tasks…

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Salary/Rate
£35000/annum 
Location
Ipswich  
Posted
Just Added!
Agency
Job Type
Permanent 
Description

Role: Service Desk Team Leader
Location: Suffolk
Package: 35K

We have an excellent opportunity for Service Desk Team Leader to join a growing fast pasted organisation. My client is looking for a natural leader of people with knowledge of service desk management. We are looking for somebody with a customer focus who is driven to find solutions and improve efficiency. Ideally from an IT support background, we are looking for somebody who has worked with Microsoft extensively. ITIL experience is also preferable.

The role is to drive the team and make sure that the service they provide is to the highest standards the company…

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Location
Nottingham  
Posted
30/06/2015 (12:28) 
Company
Job Type
Permanent 
Description



An exciting opportunity has arisen for a 3rd Line Service Desk Engineer to join an award winning managed services provider based in Nottingham. In return we can offer a competitive salary plus benefits, full training with new and emerging technologies plus continual self-development and career progression.

The 3rd Line Service Desk Engineer role will involve working to support, administer, monitor, manage, maintain and troubleshoot technology to provide crucial support to a range of managed clients located locally, nationwide and overseas. Successful candidates will provide remote and telephone support for client infrastructure…

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Job Type
Permanent 
Applications
Less than 10  
 
Salary/Rate
£24000 - £30000/annum + Bens 
Location
Coventry, West Midlands  
Posted
05/06/2015 (16:03) 
Agency
Job Type
Permanent 
Description

This is an exciting opportunity to join a fast moving and progressive business in the IT Solutions and Managed Services arena and due to expansion, our client, is looking to recruit a Service Desk Coordinator. The Coordinator is responsible for overseeing the day to day running of the Service Desk, including the maintenance of customer service standards and team management. The role requires a person with a high level of attention to detail, excellent customer service capability and people management skills.

The successful candidate for this role must be able to demonstrate the following:

Experience of working within a busy service desk

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£16000 - £18000/annum corporate package 
Location
Cirencester  
Posted
24/06/2015 (08:56) 
Agency
Job Type
Permanent 
Description

Service Desk Analyst

Our client is a leading marketing organisation and are looking for a Service Desk Analyst with excellent verbal and written communication skills to support a range of customer support calls. Their head office is in Cirencester and the role has the opportunity to develop your skills and experience.

Company Details

A leader in their field, the client is a household name and continues to grow. The Service Desk Analyst is a key IT support opportunity within the company and requires someone with a proven track record in working in either a customer service or IT support environment. This is an ideal opportunity to build…

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Salary/Rate
£14.03 - £17.80/hour 
Location
Hackney, Greater London  
Posted
26/06/2015 (17:01) 
Agency
Job Type
Contract, Temporary 
Description

Main duties

Use initiative to provide prompt and effective response to users across the Council, through proactive and creative resolution of incidents and service requests in line with agreed SLAs and provision of direct professional advice and guidance on ICT matters.

Ensure processing and coordination of appropriate and timely responses to incidents and service requests, including channelling requests to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress towards service restoration.

Provide and develop technical and process expertise covering all aspects of delivery…

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Location
Fareham  
Posted
29/06/2015 (14:36) 
Agency
Job Type
Permanent 
Description

Service Desk Team Leader required to work for growing Telecommunications provider in Fareham, Hampshire. Must be a proactive and enthusiastic individual with previous experience of leading a service desk. Excellent opportunity offering a competitive salary of up to £33,000 + benefits. 

Key Skills & Background

- ITIL & Prince2 certifications are highly desirable

- Service Management background and experience

- Experience of managing direct reports within a service desk environment

- Technical knowledge of customer IT environments

- Technical understanding of fixed line & data connectivity solutions- desirable

- Excellent…

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Salary/Rate
£20000 - £23000/annum 
Location
Cambridge  
Posted
22/06/2015 (10:34) 
Agency
Job Type
Permanent 
Description

Senior Service Desk Administrator

Cambridge

Salary £20,000-£23,000 plus benefits

Our client is a progressive leader in their field, providing advanced payment and communication solutions to the transportation industry.

With significant growth and exciting projects planned, they are now seeking a Senior Service Desk Administrator.

As a Senior Service Desk Administrator, your role will be:

* Act as the first point of escalation for customers
* Consistently deliver the highest standards of customer service
* Effectively report and assign incidents, ensuring client downtime is reduced through expedient resolution and recovery
* Timely…

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Job Type
Permanent 
Applications
Less than 10  
 

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Salary/Rate
£25000 - £27000/annum + Excellence Benefits Package 
Location
Posted
10/06/2015 (17:43) 
Agency
Job Type
Permanent 
Description

Service Desk Analyst- Windows, Server, Microsoft Office 365, Citrix, WAN, LAN

My client is a multi award winning IT Services company based in Slough. They are currently looking to recruit an experienced Service Desk Analyst (Windows, Server, Microsoft Office 365, Citrix, WAN, LAN) to work on their highly technical and fast paced helpdesk team. The ideal Service Desk Analyst (Windows, Server, Microsoft Office 365, Citrix, WAN, LAN will have the following skills:

* Knowledge and experience of ITIL based Service Management / Helpdesk software (Service-Now would be ideal).
* Knowledge and experience of MS Server technologies
* Experience…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£12000 - £13000/annum Benefits 
Location
Ruddington  
Posted
04/06/2015 (09:28) 
Agency
Job Type
Permanent 
Description

Trainee Service Desk Analyst Job - Ruddington

Due to growth, Capita, FTSE 100 and leading Business Process Outsourcer, is NOW seeking more Trainee Service Desk Analyst to join their team in Ruddington, South of Nottingham.

Full on the job training will be provided so any customer service experience background is welcome. Seeking applicants who are interested in IT and that have good customer service skills that are happy and willling to learn new skills and want a career in IT.

Although this is an initial fixed term contract for 3 months there is high potential to go permanent afterwards depending on performance. Hours varies between 7am…

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Salary/Rate
£25000 - £33000/annum Benefits 
Location
London  
Posted
12/06/2015 (12:43) 
Agency
Job Type
Permanent 
Description

Service Desk Analyst - Law Firm
Location: London
Salary: Up to £33,000
Skills: Service Desk, Law Firm, 1st line, 2nd line, Windows, MS Office, Active Directory, BES, Blackberry, Active Directory, Mimecast, SCCM, Desktop, Document Management System, Expert, Interaction, CMS

A highly regarded International Law Firm requires an experienced IT Service Desk Analyst to work at their Central London offices. The Service Desk Analyst is required to provide proactive 1st and 2nd line support across the London office as well as other international locations. The Service Desk Analyst will act as the first point of contact for all IT queries, log…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£0 - £20000/annum 
Location
Southampton  
Posted
05/06/2015 (16:18) 
Agency
Job Type
Permanent 
Description

Service Desk Analyst (level 2) - Southampton - up to £20,000

Introduction

An incredibly exciting opportunity has arisen for a service desk analyst to join an established but growing team in an exciting managed service provider.

Introduction

Service Desk Analyst - Southampton - up to £20,000

As a service desk analyst you will be responsible for the end to end management of incidents and service requests reported by the customer, achieving first time fix where possible.

This role is on a shift pattern basis and therefore you will receive a 15% uplift of your basic annual salary. Please do contact us directly for shift pattern times…

More
Salary/Rate
£23000 - £25000/annum + Excellence Benefits Package 
Location
Slough  
Posted
17/06/2015 (17:05) 
Agency
Job Type
Permanent 
Description

MIS Service Desk Analyst- Windows, Server, Microsoft Office 365, Citrix, WAN, LAN

My client is a multi award winning IT Services company based in Slough. They are currently looking to recruit an experienced Service Desk Analyst (Windows, Server, Microsoft Office 365, Citrix, WAN, LAN) to work on their highly technical and fast paced helpdesk team. The ideal Service Desk Analyst (Windows, Server, Microsoft Office 365, Citrix, WAN, LAN will have the following skills:

* Knowledge and experience of ITIL based Service Management / Helpdesk software (Service-Now would be ideal).
* Knowledge and experience of MS Server technologies…

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Salary/Rate
£24911 - £35169/annum 
Location
London  
Posted
09/06/2015 (10:16) 
Company
Job Type
Permanent 
Description

Peabody has an exciting opportunity and is looking for an Service Desk Analyst to join our team based in London. The successful applicant will join us on a full time and permanent basis and will receive £24,911- £35,169 per annum.

When you join Peabody, you join an extensive and growing business. One with 27,000 homes, 70,000 residents and a 150-year history. As a major housing association we have outstanding challenges for people with talent and motivation. But we also have a strong commitment to the ideals of our philanthropist founder: George Peabody. That means you’ll have every chance to achieve – while making a difference…

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Salary/Rate
£28000 - £30000/annum + Bens  
Location
Birmingham, West Midlands  
Posted
01/07/2015 (09:42) 
Agency
Job Type
Permanent 
Description

Service Desk Team Lead - Birmingham

Managed Services, Cloud Services, Remedy, Service Now, Footprints, ManageEngine, ITIL.

My client are a leading IT Services provider with a major focus on Datacentre Services, Cloud Services, and Security Managed Services. Due to growth they have an urgent requirement for a Service Desk Team Lead.

As Service Desk Team Lead you will have a proven ISP/Managed Services background and be able to demonstrate your ability to lead a small team of Service Desk Analysts. The Service Desk Team Lead will have a proven knowledge of Service Desk tools (such as Remedy, Service Now, Footprints, ManageEngine…

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Salary/Rate
£15000 - £17400/annum Good benefits package available 
Location
Exeter  
Posted
25/06/2015 (15:14) 
Agency
Job Type
Permanent 
Description

Customer Service Desk Analyst - Devon.

Great opportunity to start you IT career and join a first class organisation with a company where the work really makes a difference

Title: Customer Service Desk Analyst.
Location: Exeter, Devon.
Start Date: ASAP, client will wait for right person.
Salary: £15190 - 17360 pa neg on exp + excellent benefits.

There is the option to work a shift pattern which would have a 20% allowance.

SKILLS: Passion for IT, Proactive nature, ability to learn, excellent communication skills. Attention to detail. Customer Service Desk or IT Helpdesk experience is not essential but would be a plus.

DUTIES…

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Salary/Rate
£16500/annum + benefits 
Location
Harrogate, Yorkshire  
Posted
30/06/2015 (16:56) 
Company
Job Type
Permanent 
Description

The Company
PH Hotels, De Vere Venues and Four Pillars Hotels are united under shared Starwood Capital ownership and a passion for hospitality. We’re experts at delivering the best training, meetings and conferences, with over 1,500 meeting rooms and space for 2 to 1,000 people in our Grand Spaces.

Committed to meeting the needs of our clients by offering innovative services and facilities, and flexible space, we provide sensational customer service to over one million top professionals a year. This comes down to more than top rate facilities; it’s reflected in our people and their personal expression of service.

With over 50 properties…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£20000 - £24000/annum Benefits 
Location
Glasgow  
Posted
16/06/2015 (15:01) 
Agency
Job Type
Permanent 
Description

Service Desk / IT Support Analyst- North East Glasgow - £20k-£24k + Great Benefits Package

Service Desk Analyst / Service Desk Support / 1st Line Support / 2nd Line Support Application Support / Application Support Analyst / SQL / Transact SQL / ERP Support / 1st and 2nd Line application Support

Application Support Analyst- Cathcart Associates is working with a niche technology consultancy in Glasgow to help find a crucial new employee. You will have a strong background in 1st and 2nd line Support, and be keen to progress / focus on applications / software, and further your career within the Application Support arena.

This positon…

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Salary/Rate
£20000 - £22000/annum 
Location
Stafford, Staffordshire  
Posted
16/06/2015 (15:07) 
Agency
Job Type
Permanent 
Description

A fantastic opportunity to join a market leader in the manufacture and supply of ICT Solutions to the Public Sector. Working from the business Head Office In Acton Gate, Stafford.

Duties will include
• Answer customer calls in a professional and courteous manner, either routed through the customer services team or directly during peak times, within the agreed time as defined in the Service Department

• Effectively, efficiently and accurately record customer information necessary to progress the request, provide technical assistance or provide information to the customer

• Support both public sector and end user customers…

More
Job Type
Permanent 
Applications
More than 10  
 

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