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Salary/Rate
£18000 - £23000/annum 
Location
Fareham  
Posted
19/08/2015 (10:12) 
Agency
Job Type
Permanent 
Description

Service Desk Analyst
£23,000 + benefits
Manufacturing
Fareham

An exciting opportunity has arisen for an Service Desk Analyst to join an expanding manufacturing firm based on the outskirts of Southampton. As this global business continues to grow they require a new member to join the IT support team that covers both software and Hardware issues.

The successful IT Support Analyst will be responsible for IT system support, maintenance and administration.

Candidate that have held the flowing job title maybe suitable - IT Support Analyst, 1st line support, 2nd line support, IT Support officer, Service Desk Analyst

Experience with…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£20000 - £24000/annum with Company Benefits 
Location
Wiltshire  
Posted
11/08/2015 (07:13) 
Agency
Job Type
Permanent 
Description

Our client a leading Data Centre Development Company is currently looking to recruit a Service Desk Analyst. The analyst will be responsible for service excellence and offering an external service desk to new and existing customers. The services include monitoring, managing and co-ordinating Resolver Groups to support data centre incidents through ITIL controlled processes. Remote Hands, Visitor Access, internal user services, 3rd Party interworking and co-ordination to deliver client focussed assistance from our client’s Service Desk.

Tasks

• The day to day service management of Key activities for SLA driven availability.
• Customer…

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Job Type
Permanent 
Applications
More than 10  
 
Location
Devon  
Posted
04/08/2015 (13:06) 
Agency
Job Type
Contract 
Description

Service Desk Analyst - Devon

My client, based in Devon, has a cracking new opening for a 1st line support engineer to join them on an initial 3 month contract (extensions very likely).

Candidates must have at least 2+ years Windows/Microsoft based Desktop Support experience in a commercial environment. Excellent communication skills and customer facing abilities essential.

Any previous experience migrating from Windows XP to 7 is beneficial, as is additional Google Apps, Office, and general hardware and software support.

Market rates.

The client is interviewing this week for candidates to start 10th August.

Please send an up-to-date…

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Job Type
Contract 
Applications
More than 10  
 
Salary/Rate
£20000 - £22000/annum + Bens  
Location
Birmingham, West Midlands  
Posted
17/08/2015 (08:20) 
Agency
Job Type
Permanent 
Description

Service Desk Analyst - Birmingham

Managed Services, Cloud Services, Microsoft Office, Office365, Windows Server, Active Directory, Exchange, SQL, BMC Remedy, Footprints, ServiceNow, ManageEngine, Hornbill, LANDesk

My client are a leading IT Services provider with a major focus on Datacentre Services, Cloud Services, and Security Managed Services. Due to growth they have an urgent requirement for a number of Service Desk Analyst.

As Service Desk Analyst you will have a proven IT Services background and outstanding Customer Service and Communication skills. The Service Desk Analyst will have excellent documentation skills and attention…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£0 - £26500/annum 
Location
Leeds  
Posted
21/08/2015 (18:01) 
Agency
Job Type
Permanent 
Description

This is a great opportunity for an experienced IT Service Desk Associate to join this organisation based in Leeds city centre.

Job Title: Service Desk Associate

Salary: up to £26,500

The role:

To receive and action calls received at the Service Desk
To participate in the daily activities and processes that take place within the Service Desk, and to ensure operational, tactical and strategic objectives are achieved.
To action escalated calls on the Service Desk system.
To participate in the Service Desk shift system
To act as an escalation point for open call issues and report to Specialists when appropriate.
Ensuring ITIL processes…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£27000 - £30000/annum 
Location
Posted
05/08/2015 (14:44) 
Agency
Job Type
Permanent 
Description

Service Desk Team Leader|Media|Central London|£30000 per annum

Marcus Donald people are looking for an IT Service Desk Team Leader to assist in the running of the Service Desk at a global Media company, based in Central London. This is a permanent position paying up to £30,000 per annum.

The successful candidate will have a minimum of three years Desktop experience, Team Lead experience and also experience working with Mac.

Responsibilites of a service desk team leader include but are not limited to;

-Actively mentor all members of the IT Service desk whilst also being responsible for overseeing the Major Incident Process.
-Support…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£40000 - £45000/annum + Bens  
Location
E1  
Posted
13/08/2015 (16:06) 
Agency
Job Type
Permanent 
Description

Service Desk Duty Manager - London

Managed Services, Cloud, NOC, ITIL, KPI, SLA

My client are a leading provider of IT Managed, Network and Cloud Services. Due to on-growing growth they have an immediate requirement for a Service Desk Duty Manager.

As Service Desk Duty Manager you will have a proven NOC / Managed Services / Cloud / Services provider background and be able to demonstrate the ability to lead the Service Desk Team ensuring all tasks and duties are completed. The Service Desk Duty Manager will have an understanding of ITIL and a proven background in working to strict SLA's

The role will require flexibility to work…

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Job Type
Permanent 
Applications
Less than 10  
 
Related Searches
 
Salary/Rate
£24000 - £26000/annum Plus great benefits 
Location
London  
Posted
28/08/2015 (09:27) 
Agency
Job Type
Permanent 
Description

Service Desk Analyst - 1st Line – Central London -Salary - £24K - £26K

A market leading UK organisation is looking for a service desk analyst to join their large IT department located just near to Oxford Street.
The company is a friendly, large company that genuinely offers great opportunities to progress.

Our client is looking for a Service Desk Analyst with great verbal and written communication skills and a real desire to progress and build a career in IT Support.

The main duties will be responding to support queries by telephone, in person or by email.

Skills/ Experience required;
• Experience in a Service Desk environment…

More
Job Type
Permanent 
Applications
Less than 10  
 

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Salary/Rate
£18000 - £20000/annum 
Location
Posted
13/08/2015 (14:13) 
Agency
Job Type
Permanent 
Description

Service Desk Analyst - Leeds - £18,000 - £20,000

Introduction

An incredibly exciting opportunity has arisen for a Service Desk Analyst to join an established organisation based in Leeds.

Service Desk Analyst - Leeds - £18,000 - £20,000

As a service desk analyst you will work within the UK technology team and will be responsible for providing quality remote first line support to colleagues within an established but growing business.

The role of a service desk analyst will entail:

-Working on a rotational shift basis covering the core hours of 8:00am to 18:00pm
-Answering the support phone number and logging helpdesk calls
-Update un…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£150 - £165/day 
Location
Blackpool  
Posted
24/08/2015 (14:44) 
Agency
Job Type
Contract 
Description



IT Service / Help Desk Analyst – 1st Level (ITIL)

Service Desk Analyst urgently required for a short term (+/- 4 weeks) contract. You will be working as part of a small but busy global service desk supporting over 750 users. Providing a primary point of contact for IT related technical issues and requests, you will have previous experience of working on an IT service desk (preferably one using ITIL guidelines) and a knowledge of Microsoft Desktop Systems and Applications. You must be an effective communicator to all levels of users and management, be outgoing, positive and enthusiastic. You will be used to problem solving in a pressurised…

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Job Type
Contract 
Applications
More than 10  
 
Salary/Rate
£21000 - £23000/annum 
Location
Basingstoke  
Posted
28/08/2015 (15:35) 
Agency
Job Type
Permanent 
Description

SERVICE DESK ANALYST - BASINGSTOKE - £21-23,000 PLUS BENEFITS

A FTSE 250 company are currently recruiting for a help desk/service desk analyst to provide end user clients with support to ensure successful computer and telephone operation to accomplish business tasks in a timely and accurate manner.

Perform 1st line diagnostics and resolve when appropriate, record, track and document the service desk problem-solving process and to escalate problems (when required) to the appropriately experienced technician, lead or is management as per the escalation process.

To be considered for the service desk role, you will have a strong customer…

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Salary/Rate
£30000 - £40000/annum Pension + Healthcare + Parking 
Location
Worcestershire  
Posted
28/08/2015 (15:40) 
Agency
Job Type
Permanent 
Description

Service Desk Linux Engineer

A highly successful, fast growing managed service provider is looking for an ethusiastic Service Desk Linux Engineer with good written and verbal communication skills to join their family owned business.

Essential Skills:

Redhat
Exchange
Active Directory
Good customer service skills
Excellent communication skillsDesirable skills:

DHCP
BIND
POSTFIX
Mandrake
DebianRole: Your role as a Service Desk Linux Engineer will be exciting and varied and will consist of dealing with all support queries related to 1st 2nd and 3rd line Linux infrastructure. Training and qualifications will be provided but the ideal candidate…

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Salary/Rate
£18000 - £20000/annum 
Location
Chesterfield  
Posted
24/08/2015 (16:57) 
Agency
Job Type
Permanent 
Description

Service Desk Analyst – First Line Support.

I am recruiting for multiple roles with an excellent opportunity for a large group of companies. As a Service Desk Analyst you will provide first line technical support to the all of the staff within the group.

There are roles working on a full time 8am-6pm Monday-Friday as well as roles on a 24/7 bases with flexible shifts working 2 days then 2 days off then 3 days on followed by 3 days off.

 

Responsibilities:

- Liaise with external suppliers to ensure resolution to agreed standards and timescales.
- Benchmarking exercises
- SLAs
- Advise and support colleagues with complex…

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Location
Plymouth  
Posted
21/08/2015 (16:19) 
Agency
Job Type
Permanent 
Description

My client in Plymouth is looking for an experienced IT Service Desk Technician able to provide comprehensive support service to the end customers and to start as soon as possible

Key Responsibilities and Accountabilities:
* Experienced ICT Technician able to provide comprehensive support service to the end customers within a Retail environment
* Log and resolve incidents within our Service Desk System
* Provide technical support and liaise with 3rd party support companies for all systems used throughout our Retail Stores
* Provide support to our customers at Head Office and Retail Stores for third party applications
* Provision of Technical…

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Salary/Rate
£29.71/hour 
Location
Preston  
Posted
25/08/2015 (12:41) 
Agency
Job Type
Contract 
Description

We require a Service Desk Team Lead to work with a leading Defence company to b e based in Preston. Initial 6 month contract (likely to be extended).

**Description**

- The role of Incident Governance Manager requires you govern all incident management delivery, including service desk performance, to ensure incident management SLAs are met and you will provide escalation route for failing and poorly trending SLAs.

- You will also ensure Customer Satisfaction (CSAT) targets are met and instigate and manage Service Improvement Plans to prevent or remediate failures. You will provide Operational Change authority on Service Desk affecting…

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Job Type
Contract 
Applications
More than 10  
 
Location
Plymouth, Devon  
Posted
25/08/2015 (18:27) 
Agency
Job Type
Temporary 
Description

Wise Employment have a fantastic new opportunity for an IT Service Desk Technician to join a busy IT Team for a Plymouth based business.

You will be providing professional, timely and courteous support for customers by resolving computer software/hardware problems.

Key Responsibilities and Accountabilities

• Experienced ICT Technician able to provide comprehensive support service to the end customers
• Provide technical support and liaise with 3rd party support companies for all systems used throughout Retail Stores
• Key personal characteristics include reliability, flexibility and willingness to contribute to a team…

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Salary/Rate
£22000 - £25000/annum Good plus benefits  
Location
Bedford, Bedfordshire  
Posted
06/08/2015 (11:31) 
Agency
Job Type
Permanent 
Description

Service Desk Manager/ Senior Technical Engineer required by rapidly expanding fast paced business, Our client is considered one of the top uk managed service providers and considered one of the fastest growing it services company built on reputation and outstanding customer feedback, are currently seeking a service desk manager to manage incidents/ requests Manage the workload of 1st and ensure all 2nd /3rd line escalations are met. Ensuring they are resolved effectively and efficiently within the service level agreements. To manage call queues, service desk tickets etc know when to escalate customers complaints and manage clients…

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Job Type
Permanent 
Applications
Less than 10  
 
Salary/Rate
£27000 - £30000/annum 
Location
Glasgow  
Posted
28/08/2015 (11:47) 
Agency
Job Type
Permanent 
Description

FINTEC recruit is seeking a Service Desk Engineer for our client who delivers customer contact solutions. This is a permanent role with a salary £27,000 - £30,000 dependent upon experience.

Role and Responsibilities

The Service Desk Engineer leads the team by example, setting the highest standards of Customer Service and Incident/Problem/Change Management Fulfilment. You will also be responsible for training inexperienced Service Desk team members through mentoring and training.

Take on assigned cases, provide first line troubleshooting and escalate if necessary
Responsible for communication with customer as to progress of the issues
Log…

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Salary/Rate
£28000 - £30000/annum + Bens  
Location
Birmingham, West Midlands  
Posted
17/08/2015 (08:20) 
Agency
Job Type
Permanent 
Description

Service Desk Team Lead - Birmingham

Managed Services, Cloud Services, Remedy, Service Now, Footprints, ManageEngine, ITIL.

My client are a leading IT Services provider with a major focus on Datacentre Services, Cloud Services, and Security Managed Services. Due to growth they have an urgent requirement for a Service Desk Team Lead.

As Service Desk Team Lead you will have a proven ISP/Managed Services background and be able to demonstrate your ability to lead a small team of Service Desk Analysts. The Service Desk Team Lead will have a proven knowledge of Service Desk tools (such as Remedy, Service Now, Footprints, ManageEngine…

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Job Type
Permanent 
Applications
More than 10  
 
Job Title
Salary/Rate
£17000 - £19000/annum 
Location
Reading, Berkshire  
Posted
21/08/2015 (11:21) 
Company
Job Type
Permanent 
Description

Job Summary:

To effectively allocate engineers from the field service workforce to customer tickets ensuring that work tickets are completed in a timely and satisfactorily manner meeting both SLA and Customer requirements.
Main Duties & Responsibilities

Call Management
• Review your aligned Hemmersbach TPM and PM kit queue ensuring tickets are completed within SLA, and ensuring field service engineers are aware of tickets approaching SLA deadline.
• Escalate any situations where Hemmersbach are unable to provide technical assistance to resolve a call to the TPM UK Team Leader in the first instance and then onto the TPM and PM Kit…

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Job Type
Permanent 
Applications
Less than 10  
 
Salary/Rate
£25359 - £35802/annum + Benefits 
Location
London  
Posted
27/08/2015 (17:39) 
Company
Job Type
Contract 
Description

Peabody has an exciting opportunity and is looking for an Service Desk Analyst based in London. The successful applicant will join us on a full time, fixed term contract and will receive £25,359 - £35,802 per annum.

When you join Peabody, you join an extensive and growing business. One with 27,000 homes, 70,000 residents and a 150-year history. As a major housing association we have outstanding challenges for people with talent and motivation. But we also have a strong commitment to the ideals of our philanthropist founder: George Peabody. That means you’ll have every chance to achieve – while making a difference.

Our principles are simple…

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Job Type
Contract 
Applications
Less than 10  
 

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