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Job Title
Salary/Rate
£18000 - £24000/annum 
Location
Canterbury, Kent
Posted
15/01/2016 (13:27) 
Agency
Job Type
Permanent 
Description

Software Support
Location: Canterbury
Salary: £18k - £24k + Bonus
VR/01662R

Our Client is a successful Software House. Due to expansion they are now seeking a motivated and enthusiastic Software Support engineer to join their bright and dynamic team. They are looking for candidates with a good understanding of databases and an appreciation of the value of good customer service.
The role involves telephone technical support of their clients in their specialist software and extensive use of their contact management software to log details of the calls taken.
Candidates will be keen to learn and have the ability to work well in a team environment…

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Job Title
Salary/Rate
£17500 - £19000/annum 
Location
York
Posted
18/01/2016 (12:59) 
Agency
Job Type
Permanent 
Description

Software Support / Customer Service
£17,500 - £19,000
York

About the Company:

A highly successful national organisation is expanding their customer support base due to the high demand of their products and services. The company have an exceptional senior management team and market leading technology, the business offer exceptional first class customer service for their clients. This company places their customers at the heart of everything they do and by having this ethos have become very successful. Joining the organisation at this stage of growth will provide excellent opportunities for both earnings potential and career progression…

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Job Type
Permanent 
Applications
Less than 10
 
Job Title
Salary/Rate
£200 - £300/day 
Location
City of London
Posted
13/01/2016 (10:35) 
Agency
Job Type
Contract 
Description



Software Support - DV Cleared

The successful candidate will be responsible for responding with 2nd line and 3rd line support for the client. This will be checking settings and also finding bugs and writing codes to fix these on occasional basis. You will be working with an Oracle platform and need a good knowledge of this however; there will be other historical applications which will need to be worked with.

Duties and Responsibilities

Daily maintenance and incident resolution for business critical systems.
Provide system enhancements and bug-fixes.
Provide advice and assistance to project teams as required.
Available for occasional weekend…

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Salary/Rate
£24000/annum Benefits 
Location
Exeter
Posted
03/02/2016 (13:40) 
Agency
Job Type
Permanent 
Description

Software Support Analyst/Developer - £24,000 + Benefits (PHP, MySQL, .net, SharePoint) - Exeter
Commutable from Plymouth, Exmouth, Taunton, Exeter, Bridgwater, Barnstable

We are seeking a Software Support Analyst / Developer to work for a market leading IT Solutions Provider in Exeter. This is a brand new role working as part of a small team providing software support and application enhancements to existing clients and their web / software solutions.

Due to a restructure in the business and operations there is an opportunity for the successful candidate to work on new development projects using SharePoint as well as providing service…

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Salary/Rate
£30000 - £45000/annum Benefits 
Location
Slough
Posted
05/02/2016 (18:52) 
Agency
Job Type
Permanent 
Description

An excellent opportunity has arisen for a Software Support Analyst to join an exciting and rapidly growing software company based near Slough. Due to continued success, we are looking for Software Support Analyst / Application Support Analyst to provide exceptional service to a high profile customer base, working with a range of cutting edge technologies in a forward thinking and dynamic organisation.

The software support analyst / application support analyst must have a strong technical background in technical support and strong troubleshooting skills. You will be involved in decoding technical software output and installation logs, SQL database…

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Salary/Rate
£16000 - £23000/annum + Benefits 
Location
Leicester, Leicestershire
Posted
05/02/2016 (17:32) 
Agency
Job Type
Permanent 
Description

I am actively seeking to recruit for a Software Support Analyst to work within an expanding team based in a permanent role in Leicester.

As a Software Support Analyst you will provide customer service focussed 1st and 2nd tier support to end-users via remote software support tools, as well as email and telephone contact. You will show excellent communication skills within an ITIL environment to assure issues are triaged effectively and resolved or escalated accordingly, whilst assuring future issues are resolved via knowledge and training sessions.

Your background will be within an application support or software support position, ideally…

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Salary/Rate
£20000 - £25000/annum + excellent benefits! 
Location
Abingdon, Oxfordshire
Posted
05/02/2016 (20:40) 
Agency
Job Type
Permanent 
Description

SOFTWARE SUPPORT ANALYST
£20,000 - £25,000 plus benefits.
This role is based near Abingdon, Oxfordshire.

NewGen Technology are proud to be working with a leading software solutions company based near Abingdon, Oxfordshire. As part of an exciting growth strategy in 2016 the business requires a talented and ambitious graduate/ junior level Software Support Analyst.

ABOUT THE JOB

What will you be doing?
- Conduct the initial investigation into incidents raised and either fix the issue or escalate it to other team members.
- Manage incidents through to resolution by following up escalated issues, documenting progress and ensuring incidents get…

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Salary/Rate
£27000 - £35000/annum 
Location
Fareham
Posted
25/01/2016 (16:59) 
Agency
Job Type
Permanent 
Description

Infrastructure / Software Support, SQL - £25k - £35k - Fareham
SQL, ITIL

Infrastructure / Software Support Engineer required by a market leading company based in Fareham. The successful Infrastructure / Software Support Engineer will join an existing team of skilled Engineers and will have the opportunity to work in a variety of technical areas.

This role would suit an IT Support professional with good server knowledge (ideally Windows Server) and SQL who is keen to pick up new technologies and would like an opportunity to progress.

Key experience;

- Microsoft SQL Server

- Windows Server (2008/2012)
- Support / networking / administration…

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Job Type
Permanent 
Applications
Less than 10
 
Salary/Rate
£20000 - £25000/annum 
Location
Luton
Posted
03/02/2016 (09:26) 
Agency
Job Type
Permanent 
Description

Customer Service, Customer Support, Client Support, Account Manager, Account Management, Service Desk ,Customer care, Service Centre, Help Desk, Application Support Analyst, Product Support, Software Support

A leading edge technology company is looking for a proactive and diligent Application / Software Support Analyst to join their growing and friendly team to cover their Voice Processing business which covers the EMEA, Asia and the US.

You will be providing 1st/ 2nd line Software Application Support to clients in the healthcare, financial and legal sectors by; logging customer and partner queries, diagnosing and solving hardware and software

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Job Type
Permanent 
Applications
More than 10
 
Salary/Rate
£38.75/hour 
Location
Yeovil
Posted
18/01/2016 (09:24) 
Agency
Job Type
Contract 
Description

Software Support Engineer x 5 - Java, IOS, REST API

A Software Support Engineer with Java, IOS and REST API experience is required to work on a nine month contract with the possibility of extension for our Defence client based in Yeovil.

This is a 9 month contract with a leading UK Defence Business.

Overview of the Software Support Engineer contract role

The Logistic Applications business and require an innovative developer to explore new business opportunities within the Interactive Electrical Technical Publications product area.

Key skills required for the Software Support Engineer

Java and Javascript
REST API
Objective and Swift…

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Salary/Rate
£22000 - £26000/annum 
Location
Chertsey
Posted
27/01/2016 (09:35) 
Agency
Job Type
Permanent 
Description

Helpdesk / IT Software Support £22-26k, Chertsey

PLEASE ONLY APPLY IF YOU HAVE PROVIDED BESPOKE SOFTWARE SUPPORT TO CUSTOMERS/USERS.

This well established software provider requires someone to work on the helpdesk to respond to customer software support requests. Candidates will be trained on company products but you must be a quick learner and a good communicator with excellent IT Support / Helpdesk experience.

Responsibilities will include:

Log and respond to customer support requests whether received by telephone or email

Help customers with ‘how to` type queries on their use of hardware and software

Use remote system tools to monitor…

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Salary/Rate
£20000 - £24000/annum 
Location
Exeter
Posted
Just Added!
Agency
Job Type
Permanent 
Description



Software Support Developer - Exeter - £20-24k

Are you a Support professional looking for a new challenge? Can you offer a high level of technical support and Customer Service to external partners?

Excipion have a fantastic opportunity for a Software Support professional to join a dedicated and ambitious Software Company in Exeter. The company in question are a successful provider of IT and Training solutions and are experiencing an exciting period of growth. The client are continually pushing the boundaries of what they can offer their expanding client base and are keen to bring pro active and enthusiastic people to their team…

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Salary/Rate
£28000 - £34000/annum benefits 
Location
Royston
Posted
29/01/2016 (12:04) 
Agency
Job Type
Permanent 
Description

Software Technical Support/Validation Engineer
Location: Royston
Salary: £28,000 - £34,000 plus benefits

Software Technical Support/Validation Engineer

We are a rapidly growing high technology equipment manufacturer based in Hertfordshire. Due to our continued growth, we have a requirement for a Software Technical Support/Validation Engineer who will lend their professional and technical expertise to our customers. This role will be predominantly based from our Royston offices providing a service support to our customers, however, the individual will be required on occasion to attend customer sites. The Software Support/Validation Engineer…

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Job Type
Permanent 
Applications
Less than 10
 
Salary/Rate
£20000/annum 
Location
Dartford, Greater London
Posted
22/01/2016 (14:31) 
Agency
Job Type
Permanent 
Description

My client, a specialist software technology company, operating in the real estate arena, are seeking to recruit a Software Support Technician to expand their established technical team based in Dartford.
This is a great role for an experienced Software Support person to join a rapidly expanding IT support company.

Duties will include:
Providing telephone and remote support for multiple Real Estate software products to our Clients both in the UK and Internationally.
To review, analyse and troubleshoot Client enquiries received by telephone, email and other media.
To determine an appropriate approach and solution to each enquiry in a timely…

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Job Type
Permanent 
Applications
Less than 10
 
Salary/Rate
£18000/annum 
Location
Milton Keynes
Posted
15/01/2016 (16:16) 
Agency
Job Type
Permanent 
Description

Graduate Software Support Engineer

Job Location: Milton Keynes, Buckinghamshire

Job Salary: £18k

Our client is a provider of time and attendance software products. They are currently in the process of expanding their busy IT team in Milton Keynes and require a Computer Science graduate with a good level of client-facing skills.

The job will see the successful candidate assist clients chiefly with software support duties, though the role will require someone who is able to take ownership of other departmental IT tasks.

Job Requirements:

A degree in Computer Science or a relevant subject
Strong client-facing, interpersonal and problem solving…

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Salary/Rate
£18900/annum 
Location
Wellington, Somerset
Posted
Just Added!
Agency
Job Type
Permanent 
Description

Our client, successful developer of bespoke software packages is looking for technically minded people who are searching for new challenging career paths. Do you enjoy working with people and have customer service experience? Are you keen to learn new technologies? We are waiting for candidates like you.

Reporting to the Technical Support Manager, they are part of a 1st Line Support team involved in all aspects of technical and customer support.
They will be tasked with identifying and resolving issues reported from our bespoke in-house suite of software’s customer configuration templates.
They will also be tasked with enhancing these templates…

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Salary/Rate
£18000 - £20000/annum 
Location
Bagshot
Posted
14/01/2016 (10:26) 
Agency
Job Type
Permanent 
Description

A wonderful opportunity has arisen for a Software Support Executive to join a fast moving, entrepreneurial and creative business which already have a highly talented existing support team!

This is a customer facing role which requires you to become an expert on this companies software as well as how it is applied in business.

Duties include training customers in the use of the software, fielding 1st level support questions and queries, documenting new features and non technical system maintenance among others.

The successful candidate will have a superb opportunity to gain both experience and training in all aspects of software. You will…

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Job Type
Permanent 
Applications
Less than 10
 
Salary/Rate
£18900/annum  
Location
Wellington
Posted
18/01/2016 (16:03) 
Agency
Job Type
Permanent 
Description

Reporting to the Technical Support Manager, you are to be a part of a 1st Line Support team involved in all aspects of technical and customer support.

You will be tasked with identifying and resolving issues reported from our bespoke in-house suite of software`s customer configuration templates.

You will also be tasked with enhancing these templates according to customer specification.

You will work closely with our customers and our `Customer Support` team to resolve calls in an efficient and timely manner.

This is a fast paced role which is often time critical.

Principal Activities

* Understanding and implementing customer requirements…

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Job Type
Permanent 
Applications
Less than 10
 
Salary/Rate
£18000 - £23000/annum 
Location
Dartford, Greater London
Posted
20/01/2016 (08:40) 
Agency
Job Type
Permanent 
Description

Software Support Consultant - SQL
Location: Dartford
Salary £18k - £23k
VR/01665R

The Support Team provides the first point of contact for customers requiring assistance with ERP Software and Hardware. The team aims to provide a high level of customer satisfaction.
Support calls are managed and prioritised in accordance with the SLAs.

The Support Consultant will be responsible for accurately recording customer enquiries, assigning an appropriate priority and taking ownership of providing a solution.

A key skill is to clearly determine the root of a customer enquiry, identifying the process being undertaken, the program…

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Salary/Rate
£15000 - £20000/annum 
Location
Lincoln
Posted
18/01/2016 (15:12) 
Agency
Job Type
Permanent 
Description

Due to continued expansion my client is now looking to recruit a Software Support Consultant to be based from their Lincoln office.

Experience in the following areas is essential:
Remote and telephone support of software applications
General IT support
Excellent verbal and written English skills
Ability to work in a reactive and sometimes stressful environment
Be part of a bright and enthusiastic team who genuinely work together
Knowledge / experience of supporting accounting systems would be beneficial

Our client offers a progressive environment to work and develop your IT career.

Hours of work are 09:00 - 17:30 M-F.

Salary £15…

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Salary/Rate
£22000 - £30000/annum + Car + Benefits  
Location
East Grinstead
Posted
21/01/2016 (16:01) 
Agency
Job Type
Permanent 
Description

Software Consultant

22-30k + Car + Benefits + Bonus

Calling all software engineers/consultants!

This is a rare opportunity to become a software consultant and trainer. This role comes with full training as you ride a steep learning curve to become an expert in your field.

You’ll be working for a well-established business that prides itself on the well-known customers they attract and the autonomy they offer staff. Shrinking violets need not apply, as we’re looking for people who are personable and enjoy customer contact. Your future employer has a track record of training brilliant software consultants from scratch.

You'll be working…

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Salary/Rate
£20000 - £30000/annum 
Location
Warwickshire
Posted
25/01/2016 (16:32) 
Agency
Job Type
Permanent 
Description

Software Support Engineer - SQL
Advert Ref: RMW-4935/27
£30000 + Benefits
Warwickshire

A world leader in design and manufacturing of leading edge technologies is looking for a Software Support Engineer - SQL to be based at their site in Warwickshire to join their growing Engineering team.
The successful applicant will work alongside fellow engineers and directly with customers supporting the global install base across a variety of different time-zones, cultures and languages.

To apply for the Support Engineer - SQL you must have:
Experience with C# or VB.Net
Degree qualified (or equivalent) in a related IT subject
Good experience of MS SQL…

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Salary/Rate
£18900/annum 
Location
Wellington
Posted
Just Added!
Agency
Job Type
Permanent 
Description

Have you just graduated in an IT/ computer related course from university/ college and unsure of your next move? Are you the unsung hero amongst your technophobic peers?

We are looking for tech - savvy candidates to join an established 1st Line Support team and get stuck into all aspects from technical to customer support. Lack of experience isn't a drawback - as long as you have an interest in coding and are able to work quickly, methodically to meet deadlines, we actively encourage you to apply.

The successful candidate would identify and resolve issues reported from the clients bespoke in- house software. They will also be altering templates…

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Salary/Rate
£18900/annum 
Location
Wellington
Posted
19/01/2016 (15:27) 
Agency
Job Type
Permanent 
Description

The role is effectively 2nd line support by dealing with queries which cannot be resolved through the Customer Support team. They are looking for someone who does not necessarily have an IT background but who have an interest in IT and/or technology. This role will be beneficial to someone who is looking for a change in career or looking to start a career.

If you have a desire to learn new things then this will be a good opportunity as detailed training is provided for the software and job role.

The ideal candidate will be the following:
*Good at problem solving - flexible & questionable in an analytical approach
*Customer facing
*Tenacious…

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Job Type
Permanent 
Applications
Less than 10
 
Salary/Rate
£30000 - £32000/annum On Call + Benefits 
Location
Fareham
Posted
25/01/2016 (16:45) 
Company
Job Type
Permanent 
Description

An exciting opportunity has arose working for the UK's leading independent provider of managed communications services. We help organisations transform ICT into a strategic asset to support growth, enhance agility and efficiency, boost collaboration and deliver competitive advantage. Our flexible, integrated communications services encompass IP and mobile telephony, converged networks, unified communications, contact centres and document solutions.

To staff the software support desk responding to support tickets and providing a professional and timely response to customers, maintaining customer records, contact history and management reports…

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