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Salary: £18k - £24k + Bonus
Our Client is a successful Software House. Due to expansion they are now seeking a motivated and enthusiastic Software Support engineer to join their bright and dynamic team. They are looking for candidates with a good understanding of databases and an appreciation of the value of good customer service.
The role involves telephone technical support of their clients in their specialist software and extensive use of their contact management software to log details of the calls taken.
Candidates will be keen to learn and have the ability to work well in a team environment…
£22000 - £23000/annum
Do you have a passion for delivering exceptional Customer Service? Do you enjoy working with technology and software solutions? Like resolving issues, providing guidance and building relationship with clients?
Then kick start your career with the largest supplier of payroll, and HR outsourcing services in the world as a Client Support Specialist at ADP.
The role provides day to day support and query resolution for National Account clients who use ADP software to run their payroll and HR solutions. Support is provided over the phone, via case management tools and during client meetings. You will be responsible for the overall operational support…
• Responsible for providing both end user and overall technical support to company ICT users based at HQ and operational sites. To do this by email, phone, using remote management tools or in person.
• To support other members of the ICT Department and site specific teams, in maintaining high levels of safety, availability and reliability for ICT hardware and software (including systems).
• To ensure the effective and accurate provision…
£27499 - £33569/annum
£27,499 - £33,569 per annum
College/Service: Strategic Development
Location: London College of Communication - Elephant and Castle
Why choose us?:
University of the Arts London is recognised around the world as a leading institution for teaching and research in arts, design, fashion, communication and the performing arts.
A world class creative University needs an innovative, high performing IT service that can play an important part in shaping future creative professionals and industries. As part of our IT Services department you will play a crucial role in our forward thinking, customer focused…
We need someone with experience of general desktop second line support , working within defined service levels across multiple business areas for our well-known client in their Manchester City Centre headquarters. Knowledge of Citrix XenDesktop, active directory, Exchange, mobile device support , antivirus and encryption required. You may also be asked to help support business project activities.
Working within the Corporate I.T department of the large organisation, you will be responsible for:
-Producing technical expertise, remote and localised technical fault resolution.
Software Support / Customer Service
£17,500 - £19,000
About the Company:
A highly successful national organisation is expanding their customer support base due to the high demand of their products and services. The company have an exceptional senior management team and market leading technology, the business offer exceptional first class customer service for their clients. This company places their customers at the heart of everything they do and by having this ethos have become very successful. Joining the organisation at this stage of growth will provide excellent opportunities for both earnings potential and career progression…
Your main purpose is to provide IT & Data maintenance to systems & manage IT projects.
IT & System Data Support Assistant’s Core Duties
• Responsible for managing backups and tape rotation
• Diagnosing and resolving technical issues
• Undertaking IT/operational projects as instructed
• Setting up and configuring new laptops and desktops
• Installing authorised software to laptops and desktops
• Ensuring security…
£17000 - £19000/annum
At present we are looking to recruit a Service & Maintenance Coordinator to work in our Marston Green office supporting the Service & Maintenance Manager and Supervisor with the daily running of the department
The main responsibility of the Coordinator will be for inputting incoming customer service requests / reactive calls and organizing / prioritising schedules for field engineers…
An exciting position has arose in our support department assisting another member of staff supporting photo booth software both by telephone and remotely.
Other tasks include providing full training to customers, assembling photo booths.
Other software tasks are also involved, full training will be given
Please reply with your CV
South East England
£25000 - £31000/annum
A great opportunity for a Field Support Consultant to provide installation and support services to internal and external customers nationwide with one of the 'UK's Top IT Employers'*.
RM Education is the leading provider of IT software & services to the Education sector and employs over 1500 staff. Working within RM`s National Service and Software Delivery (NSSD) team, Field Support Consultants visit customer sites based all over the UK to deliver IT professional services as a part of RM's Service`s to schools.
Although you would predominately be based in the South East, as a Field Support Consultant…
Software Support Analyst (SQL)
Required Experience: Application Support.
Desirable Experience: SQL
Salary: £20 - 23K
Please note: You will need a driving licence and previous software support experience (with some SQL exposure) to be considered. On-site parking is available.
Working with a highly successful and growing technology company based in Derby, Rebel Recruitment are exclusively recruiting for 2 application support analysts to join their customer / software support team.
It's a company where new things happen all the time. It's a fast paced and rewarding place to work and the career development opportunities…
Software Support Analyst/Developer - £24,000 + Benefits (PHP, MySQL, .net, SharePoint) - Exeter
Commutable from Plymouth, Exmouth, Taunton, Exeter, Bridgwater, Barnstable
We are seeking a Software Support Analyst / Developer to work for a market leading IT Solutions Provider in Exeter. This is a brand new role working as part of a small team providing software support and application enhancements to existing clients and their web / software solutions.
Due to a restructure in the business and operations there is an opportunity for the successful candidate to work on new development projects using SharePoint as well as providing service…
An excellent opportunity has arisen for a Software Support Analyst to join an exciting and rapidly growing software company based near Slough. Due to continued success, we are looking for Software Support Analyst / Application Support Analyst to provide exceptional service to a high profile customer base, working with a range of cutting edge technologies in a forward thinking and dynamic organisation.
The software support analyst / application support analyst must have a strong technical background in technical support and strong troubleshooting skills. You will be involved in decoding technical software output and installation logs, SQL database…
I am actively seeking to recruit for a Software Support Analyst to work within an expanding team based in a permanent role in Leicester.
As a Software Support Analyst you will provide customer service focussed 1st and 2nd tier support to end-users via remote software support tools, as well as email and telephone contact. You will show excellent communication skills within an ITIL environment to assure issues are triaged effectively and resolved or escalated accordingly, whilst assuring future issues are resolved via knowledge and training sessions.
Your background will be within an application support or software support position, ideally…
SOFTWARE SUPPORT ANALYST
£20,000 - £25,000 plus benefits.
This role is based near Abingdon, Oxfordshire.
NewGen Technology are proud to be working with a leading software solutions company based near Abingdon, Oxfordshire. As part of an exciting growth strategy in 2016 the business requires a talented and ambitious graduate/ junior level Software Support Analyst.
ABOUT THE JOB
What will you be doing?
- Conduct the initial investigation into incidents raised and either fix the issue or escalate it to other team members.
- Manage incidents through to resolution by following up escalated issues, documenting progress and ensuring incidents get…
Infrastructure / Software Support, SQL - £25k - £35k - Fareham
Infrastructure / Software Support Engineer required by a market leading company based in Fareham. The successful Infrastructure / Software Support Engineer will join an existing team of skilled Engineers and will have the opportunity to work in a variety of technical areas.
This role would suit an IT Support professional with good server knowledge (ideally Windows Server) and SQL who is keen to pick up new technologies and would like an opportunity to progress.
- Microsoft SQL Server
- Windows Server (2008/2012)
- Support / networking / administration…
Customer Service, Customer Support, Client Support, Account Manager, Account Management, Service Desk ,Customer care, Service Centre, Help Desk, Application Support Analyst, Product Support, Software Support
A leading edge technology company is looking for a proactive and diligent Application / Software Support Analyst to join their growing and friendly team to cover their Voice Processing business which covers the EMEA, Asia and the US.
You will be providing 1st/ 2nd line Software Application Support to clients in the healthcare, financial and legal sectors by; logging customer and partner queries, diagnosing and solving hardware and software…
Software Support Engineer x 5 - Java, IOS, REST API
A Software Support Engineer with Java, IOS and REST API experience is required to work on a nine month contract with the possibility of extension for our Defence client based in Yeovil.
This is a 9 month contract with a leading UK Defence Business.
Overview of the Software Support Engineer contract role
The Logistic Applications business and require an innovative developer to explore new business opportunities within the Interactive Electrical Technical Publications product area.
Key skills required for the Software Support Engineer
Objective and Swift…
Helpdesk / IT Software Support £22-26k, Chertsey
PLEASE ONLY APPLY IF YOU HAVE PROVIDED BESPOKE SOFTWARE SUPPORT TO CUSTOMERS/USERS.
This well established software provider requires someone to work on the helpdesk to respond to customer software support requests. Candidates will be trained on company products but you must be a quick learner and a good communicator with excellent IT Support / Helpdesk experience.
Responsibilities will include:
Log and respond to customer support requests whether received by telephone or email
Help customers with ‘how to` type queries on their use of hardware and software
Use remote system tools to monitor…
Software Support Developer - Exeter - £20-24k
Are you a Support professional looking for a new challenge? Can you offer a high level of technical support and Customer Service to external partners?
Excipion have a fantastic opportunity for a Software Support professional to join a dedicated and ambitious Software Company in Exeter. The company in question are a successful provider of IT and Training solutions and are experiencing an exciting period of growth. The client are continually pushing the boundaries of what they can offer their expanding client base and are keen to bring pro active and enthusiastic people to their team…
Software Technical Support/Validation Engineer
Salary: £28,000 - £34,000 plus benefits
Software Technical Support/Validation Engineer
We are a rapidly growing high technology equipment manufacturer based in Hertfordshire. Due to our continued growth, we have a requirement for a Software Technical Support/Validation Engineer who will lend their professional and technical expertise to our customers. This role will be predominantly based from our Royston offices providing a service support to our customers, however, the individual will be required on occasion to attend customer sites. The Software Support/Validation Engineer…
My client, a specialist software technology company, operating in the real estate arena, are seeking to recruit a Software Support Technician to expand their established technical team based in Dartford.
This is a great role for an experienced Software Support person to join a rapidly expanding IT support company.
Duties will include:
Providing telephone and remote support for multiple Real Estate software products to our Clients both in the UK and Internationally.
To review, analyse and troubleshoot Client enquiries received by telephone, email and other media.
To determine an appropriate approach and solution to each enquiry in a timely…
Graduate Software Support Engineer
Job Location: Milton Keynes, Buckinghamshire
Job Salary: £18k
Our client is a provider of time and attendance software products. They are currently in the process of expanding their busy IT team in Milton Keynes and require a Computer Science graduate with a good level of client-facing skills.
The job will see the successful candidate assist clients chiefly with software support duties, though the role will require someone who is able to take ownership of other departmental IT tasks.
A degree in Computer Science or a relevant subject
Strong client-facing, interpersonal and problem solving…
Our client, successful developer of bespoke software packages is looking for technically minded people who are searching for new challenging career paths. Do you enjoy working with people and have customer service experience? Are you keen to learn new technologies? We are waiting for candidates like you.
Reporting to the Technical Support Manager, they are part of a 1st Line Support team involved in all aspects of technical and customer support.
They will be tasked with identifying and resolving issues reported from our bespoke in-house suite of software’s customer configuration templates.
They will also be tasked with enhancing these templates…
A wonderful opportunity has arisen for a Software Support Executive to join a fast moving, entrepreneurial and creative business which already have a highly talented existing support team!
This is a customer facing role which requires you to become an expert on this companies software as well as how it is applied in business.
Duties include training customers in the use of the software, fielding 1st level support questions and queries, documenting new features and non technical system maintenance among others.
The successful candidate will have a superb opportunity to gain both experience and training in all aspects of software. You will…
Reporting to the Technical Support Manager, you are to be a part of a 1st Line Support team involved in all aspects of technical and customer support.
You will be tasked with identifying and resolving issues reported from our bespoke in-house suite of software`s customer configuration templates.
You will also be tasked with enhancing these templates according to customer specification.
You will work closely with our customers and our `Customer Support` team to resolve calls in an efficient and timely manner.
This is a fast paced role which is often time critical.
* Understanding and implementing customer requirements…
Software Support Consultant - SQL
Salary £18k - £23k
The Support Team provides the first point of contact for customers requiring assistance with ERP Software and Hardware. The team aims to provide a high level of customer satisfaction.
Support calls are managed and prioritised in accordance with the SLAs.
The Support Consultant will be responsible for accurately recording customer enquiries, assigning an appropriate priority and taking ownership of providing a solution.
A key skill is to clearly determine the root of a customer enquiry, identifying the process being undertaken, the program…
Due to continued expansion my client is now looking to recruit a Software Support Consultant to be based from their Lincoln office.
Experience in the following areas is essential:
Remote and telephone support of software applications
General IT support
Excellent verbal and written English skills
Ability to work in a reactive and sometimes stressful environment
Be part of a bright and enthusiastic team who genuinely work together
Knowledge / experience of supporting accounting systems would be beneficial
Our client offers a progressive environment to work and develop your IT career.
Hours of work are 09:00 - 17:30 M-F.
22-30k + Car + Benefits + Bonus
Calling all software engineers/consultants!
This is a rare opportunity to become a software consultant and trainer. This role comes with full training as you ride a steep learning curve to become an expert in your field.
You’ll be working for a well-established business that prides itself on the well-known customers they attract and the autonomy they offer staff. Shrinking violets need not apply, as we’re looking for people who are personable and enjoy customer contact. Your future employer has a track record of training brilliant software consultants from scratch.
You'll be working…
Software Support Engineer - SQL
Advert Ref: RMW-4935/27
£30000 + Benefits
A world leader in design and manufacturing of leading edge technologies is looking for a Software Support Engineer - SQL to be based at their site in Warwickshire to join their growing Engineering team.
The successful applicant will work alongside fellow engineers and directly with customers supporting the global install base across a variety of different time-zones, cultures and languages.
To apply for the Support Engineer - SQL you must have:
Experience with C# or VB.Net
Degree qualified (or equivalent) in a related IT subject
Good experience of MS SQL…
Have you just graduated in an IT/ computer related course from university/ college and unsure of your next move? Are you the unsung hero amongst your technophobic peers?
We are looking for tech - savvy candidates to join an established 1st Line Support team and get stuck into all aspects from technical to customer support. Lack of experience isn't a drawback - as long as you have an interest in coding and are able to work quickly, methodically to meet deadlines, we actively encourage you to apply.
The successful candidate would identify and resolve issues reported from the clients bespoke in- house software. They will also be altering templates…
The role is effectively 2nd line support by dealing with queries which cannot be resolved through the Customer Support team. They are looking for someone who does not necessarily have an IT background but who have an interest in IT and/or technology. This role will be beneficial to someone who is looking for a change in career or looking to start a career.
If you have a desire to learn new things then this will be a good opportunity as detailed training is provided for the software and job role.
The ideal candidate will be the following:
*Good at problem solving - flexible & questionable in an analytical approach
An exciting opportunity has arose working for the UK's leading independent provider of managed communications services. We help organisations transform ICT into a strategic asset to support growth, enhance agility and efficiency, boost collaboration and deliver competitive advantage. Our flexible, integrated communications services encompass IP and mobile telephony, converged networks, unified communications, contact centres and document solutions.
To staff the software support desk responding to support tickets and providing a professional and timely response to customers, maintaining customer records, contact history and management reports…