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Salary/Rate
£20000 - £24000/annum 
Location
Manchester, Lancashire  
Posted
16/06/2015 (16:46) 
Agency
Job Type
Permanent 
Description

Team LeaderCustomer Services
Banking/Financial
Manchester
£20,000 – 24,000 (dep on exp)
Permanent
I am currently recruiting for an experienced Team Leader role for a leading financial company based in Manchester. This role is integral to actively support, lead and develop a team of around 14 Complaint/Case Handlers who are required to provide the highest standards of customer service in a fast paced inbound contact centre environment.

Using appropriate feedback, coaching, training and development activities, you will ensure that Advisors fulfil their potential and strive to make the workforce a happy and productive place to be.

Key…

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Salary/Rate
£20000 - £24000/annum 
Location
Manchester, Lancashire  
Posted
17/06/2015 (10:54) 
Agency
Job Type
Permanent 
Description

JOB: Our client is looking for an experienced Customer Service Team Leader for a well-known call centre based in central Manchester.
Job Description
The primary focus of the Team Leader role is to actively support, lead and develop a team of around 14 Complaint/Case Handlers who are required to provide the highest standards of customer service in a fast paced inbound contact centre environment. Using appropriate feedback, coaching, training and development activities, you will ensure that Advisors fulfil their potential and strive to make the workforce a happy and productive place to be.

Key Responsibilities:
• Managing to team

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Salary/Rate
£20000 - £25000/annum + Free parking 
Location
Milton Keynes  
Posted
24/06/2015 (09:44) 
Agency
Job Type
Permanent 
Description

PERMANENT Customer Service Team Leaders– CALL CENTRE

£20 - 25k DOE + Benefits
40 hours pw, 5 days over 7 Shift: Working between Monday to Friday, 8am- 10pm, Saturday 8-5pm & Sunday 10am-4pm (1 weekend in every 3).

Customer Service/ Complaints Team Leader/ Manager/Shift Manager- Call Centre
FSA/Banking/Credit Cards/Collections

Key responsibilities:
* Maximising the skill and potential of collections team members – KPI’s-SLAs – Staff rotas
* Acting as a central point of communication between the team, peers and management
* Coaching team members, identifying gaps and needs where applicable
* Providing vision…

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Salary/Rate
£16000/annum 
Location
Minworth  
Posted
23/06/2015 (10:32) 
Company
Job Type
Permanent 
Description

The Works, the UK’s leading discount book store are looking for a Customer Services Team Leader to join the team at the Head Office based in Minworth, Sutton Coldfield. The successful candidate will receive a salary of £16,000 per annum.

With over 300 stores across the UK, The Works is the UK’s leading discount book store. We serve over 22.5 million people of all ages every year and with product lines which also include Children’s Toys & Games, DVDs, Stationery, Seasonal Gifts and Arts & Crafts; we provide more than just your regular books in our stores.

As our Customer Services Team Leader you will be required to manage all aspects…

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Salary/Rate
£22541 - £27551/annum 
Location
Lichfield, Staffordshire  
Posted
03/07/2015 (14:21) 
Company
Job Type
Permanent 
Description

Customer Services Team Leader

We’re looking for a Customer Service Team Leader who can coach and develop our team but can also do a little bit more – take on new challenges, learn new skills and suggest and implement process improvements.

Who are we?

The Institute of Leadership & Management (ILM) helps individuals, education providers and businesses to improve the standards of leadership and management in order to drive social and economic prosperity.

ILM provides a combination of industry-leading qualifications, accreditation, learning support and advice services, to help managers develop into more senior leadership roles.

ILM joined…

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Salary/Rate
£18000 - £25000/annum 
Location
Leicester  
Posted
19/06/2015 (20:05) 
Agency
Job Type
Permanent 
Description



This a great opportunity for an Customer Service Team leader in Leicester commutable from Leicester, Loughborough, Coalville, Melton Mowbray, Long Eaton

A great package is available basic £20-25k and bonus

Selling landscaping building products through merchants and national buying groups and specification projects

The Successful Customer Service Team leader will work for a company that can boast:

A people friendly company offering a calm working environment, with a huge emphasis on teamwork

A National company is achieving year on year growth at an enviable rate and holds a strong position in their market.

The ethos of this company…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£7.15 - £7.50/hour Free Parking  
Location
Plymouth, Devon  
Posted
24/06/2015 (18:06) 
Agency
Job Type
Temporary 
Description

Wise Employment are currently looking for a Customer Service Team Leader to join a busy Customer Service Team for a Plymouth based business.

This is a Temp to Perm Position

£7.15- £7.50 per hr DOE

As a Customer Service Team Leader you will have a strong proven background as a customer service team leader or within a similar role.

You will be leading and managing a small team of customer service advisors ensuring they are productive and producing exceptional levels of customer service to customers, clients and suppliers. You will be ensuring that compliance is met to the highest standards.

The successfully candidates will possess…

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Location
United Kingdom  
Posted
15/06/2015 (20:18) 
Agency
Job Type
Temporary 
Description

Customer Service Team Leader Wanted in West London! (Temporary)

Are you a Customer Service Team Leader who has managed over 4 customer service officers within Social Housing? Passionate about providing excellent Customer Service?

The Role

I am currently looking for a Customer Service Team Leader for a Housing Association in West London. This will be a 3-5month temporary contract for the right candidate. You will be able to manage 4 Customer Service Officers in a contact centre.

You

You will have minimum 2 years experience working in Public Sector.

* You will be able to manage minimum of 4 Customer service advisors in a busy contact…

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Job Type
Temporary 
Applications
Less than 10  
 
Salary/Rate
£25000/annum 
Location
Stoke-on-Trent, Staffordshire  
Posted
26/06/2015 (15:20) 
Agency
Job Type
Permanent 
Description

CUSTOMER SERVICE TEAM LEADER REQUIRED FOR STOKE ON TRENT BASED COMPANY

CUSTOMER SERVICE TEAM LEADER
STOKE ON TRENT
PERMANENT
FULL TIME HOURS
UP TO £25K DOE

Due to continued success, our Staffordshire based client has an excellent opportunity for an experienced Customer Service Team Leader to join the team at their site in Stoke On Trent, close to Newcastle Under Lyme, Leek, Stone, Congleton and Crewe.

The main responsibilities of this exciting role are as follows:

• Supervising the customer service and logistics team to ensure the highest levels of customer service are provided at all times
• Ensuring that all telephone calls…

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Salary/Rate
£19000 - £20000/annum 
Location
Welwyn Garden City Also in 1 other location 
Posted
17/06/2015 (11:13) 
Agency
Job Type
Permanent 
Description

A fantastic opportunity has arisen for a Customer Service Team Leader to join a prestigious company based in Herfordshire Area. This is a busy fast paced Customer Service Position.

As a Customer Service Team Leader you will be assisting in the Customer Service Manager. You will be delivering First Class Service to all Customer and the Sales Team.

the role will involve:
Dealing with Clients over the phone, order processing
Account Management
People Management
General Administrative duties

The ideal candidate would have at least 2 years Customer Service Team Leader background within a Product Industry.

To hear…

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Salary/Rate
£25000/annum 
Location
Warwick  
Posted
12/06/2015 (16:55) 
Agency
Job Type
Permanent 
Description

Our Client is a growing business who's staff and customers are at the heart of everything they do.
Due to continued growth are looking for customer service Team Leader. This is a demanding role and call levels are high so people who have worked in a call centre environment before would be ideal
Job Summary
The team leader will be responsible for the welfare, outputs and achievements of a small team of customer service advisors. Ensuring the highest levels of customer service, telephone response management, advisor efficiency and development, this post holder will also strive to identify areas of process improvement and cost efficiencies…

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Salary/Rate
£23000 - £25000/annum DOE + Package  
Location
Stoke on Trent  
Posted
22/06/2015 (13:01) 
Agency
Job Type
Permanent 
Description

Our Client based in Stoke on Trent are p[leased to offer the role of Customer Service Team Leader based in their local offices.

The role is working 8 hour shifts between 8am and 5.30pm Monday to Friday with a salary package of £23-25,000 PA plus healthcare and pension contributions.

The ideal candidate will be experienced in a varied customer service role covering logistics, procurement, account management, Warehouse and production. Experience working in credit control and sales environment is also an advantage along with people management experience.

The Main duties include:

Manage the day to day workload of 3 staff
Provide a quality…

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Salary/Rate
£18500/annum Pension, free parking 
Location
Rotherham  
Posted
30/06/2015 (10:59) 
Agency
Job Type
Permanent 
Description

A leading company based on the border or Rotherham and Barnsley who have been established over 200 years are looking to recruit an experienced Customer Service Team Leader to join their busy team.

You will be managing a team of 10-14 customer service agents on a day to day basis and MUST have previous experience in managing a similar sized customer service team.

Your day to day duties will include managing the daily work loads and be reactive to change these throughout the day, performance management, 121's, call auditing, appraisals, quantity performance monitoring, quality audits of work load, running monthly team meetings, handling…

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Salary/Rate
£19000 - £22000/annum 
Location
Taunton  
Posted
Just Added!
Agency
Job Type
Permanent 
Description

Team Leader required for one of our fast moving forward thinking clients based on the outskirts of Taunton.

Managing a busy team of Claims Handlers with overall responsibility for the team's performance and motivation

KEY ACCOUNTABILITIES

Managing, coaching and advising team on a day to day basis to drive positive engagement and empowerment of the team.
To constantly seek to improve the service and develop innovative solutions.
Ensuring targets and service level agreements are achieved.
Handling escalated complaints.
Production of daily management information and team statistics if required
Continually seek to improve performance of team

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Salary/Rate
£20000 - £25000/annum 
Location
Oldbury  
Posted
29/06/2015 (11:25) 
Agency
Job Type
Permanent 
Description

Interaction Recruitment are pleased to be recruiting on behalf of their client based in Oldbury, Birmingham for a Customer Service Team Leader on a permanent basis.

Salary: £20-25k per annum DOE

Hours: 40 hours per week between 8am - 11.30pm on a rota basis over 7 days per week.

My client operates a 24/7 business and is currently looking to expand hence the reason for this vacancy.

Job Dimensions

Manage, coach and motivate a team of 10-15 customer service advisors

Operate in a customer service environment

Ensure achievement of numerous service levels dependent on products/services and client contract

Judgement Skills…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£25000 - £31000/annum  
Location
Epsom  
Posted
23/06/2015 (11:41) 
Agency
Job Type
Permanent 
Description

Customer Service Team Leader

New & exciting role with well established company, based in Epsom.

Job Specification

- Responsible for the day to day supervision of the Order Management team to ensure the efficient and smooth running of the team
- Ensuring a high standard of customer support is maintained and that the targets are achieved
- Dealing with customers in both the UK & Europe

Person specification

- Educated to A-Level standard (or equivalent)
- SAP experience would be an advantage
- ERP experience is desirable
- Good knowledge of MS Office
- A background in science / pharmaceutical sector would be an advantage
- Team

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Location
Corby  
Posted
Just Added!
Agency
Job Type
Temporary 
Description

Adecco are the sole supplier for RS Components in Corby.

We are currently seeking an experienced Team Leader to be part of our busy Customer Service team.

You will be based on site in Corby and will be responsible to overseeing the call centre team as well as Live Chat.

This role would be temporary for minimum of 10 months to cover an internal secondment.

The ideal candidate will

- have previous Team leader or managerial experience within Customer Service
- ideally have experience of managing a team who are based offline dealing with live chat
- be available immediately
- strong IT skills.

If this is the role for you, Don't…

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Location
Exeter  
Posted
29/06/2015 (16:40) 
Agency
Job Type
Permanent 
Description

We are actively recruiting for a strong people person and effective communicator to take on the responsibility of an International Customer Services Team Leader, you will support & help lead a team of International Customer Services Administrators to ensure their individual & group performance is maximised.

Alongside managing some Key Accounts for specifically the Polish and Russian market, you will be responsible for the support of the Int'l Customer Services Team as a whole.

Organised and analytical, you will assist the International Customer Services Manager in identifying opportunities for improvement and implementing process & system…

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Salary/Rate
£17500 - £18500/annum Benefits  
Location
Caerphilly  
Posted
09/06/2015 (16:12) 
Agency
Job Type
Permanent 
Description

Our established client is looking to recruit for a Team leader to supervise the help desk administrators on a daily basis.

The role will be to develop a thorough understanding of Business Objects, Customer Portal and CMS to ensure the provision of accurate reporting is promoted and upheld

To engage with Key Account customers to ensure an understanding of their reporting needs, and to work closely with IT to develop our reporting provision

To ensure that all department and customer SLAs are adhered to and under constant review

To ensure that all staff are trained in order to provide cover during periods of absence so that customer service

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Salary/Rate
£26000 - £30000/annum 
Location
Bradford, West Yorkshire  
Posted
30/06/2015 (12:15) 
Agency
Job Type
Permanent 
Description

This position is managing team leaders - please only apply of you have successfully managed a minimum of 6 team leaders wIthin a high call volume contact centre.

We have an exciting and challenging opportunity to join in of our very busy, vibrant and customer driven contact centres in the Bradford area.

Candidates will need to have successfully managed a minimum of 8 team leaders within a high call volume customer driven contact centre.

You will have a proven ability to deliver & maintain call centre performance and improving efficiencies.

Leading and motivating a team of very driven Team Leaders - inline with company policies…

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Salary/Rate
£10.1/hour 
Location
Birmingham  
Posted
02/07/2015 (09:14) 
Agency
Job Type
Temporary 
Description

Interaction Recruitment are pleased to be recruiting on behalf of their client based in Edgbaston for 2 experience Customer Service/Sales Team Leaders to join them on a 12 week temp to perm contract.

Hours: 40 per week on a rota basis between 7am - 11pm Mon - Sun. My client does operate a 24 hours so in the future you will be required to work a night shift 11pm - 6am

Salary: £18-21k per annum DOE

Duties: You will be managing a team of up to 12 Customer Service/Sales agents ensuring that compliance is followed

1-2-1's, PDP's, Return to works, managing absence, setting targets, managing KPI's and also completing staff rotas…

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Salary/Rate
£21000/annum  
Location
Winchester  
Posted
03/07/2015 (09:46) 
Agency
Job Type
Permanent 
Description

Utilita are looking for a Customer Service Team Leader to join there team based in Winchester. This is an exciting opportunity to join a rapidly growing business that rewards good attendance and performance but also offers career progression opportunities. If you are looking for an exciting Customer Service role offering a great salary and future prospects this is the opportunity for you so please apply today.

ABOUT US
Utilita is a rapidly expanding Utilities provider based in Winchester supplying Gas and Electricity primarily to pre-payment customers through innovative Smart Meters. We are continually looking for professional…

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Salary/Rate
£25000 - £25001/annum 
Location
West Midlands  
Posted
03/07/2015 (10:38) 
Agency
Job Type
Permanent 
Description

Working for a highly successful, progressive organisation the successful individual into this superb leadership post will be responsible for managing and motivating a team of customer service agents to deliver exceptional levels of service to their clients and customers.

Reporting into the Customer Services Manager we require someone who has a thorough background in Customer Service Management from a Contact Centre environment and who must be passionate about customer service delivery.

Key responsibilities:

Leading, motivating and inspiring a Team of Advisors ensuring that SMART performance objectives are set and monitored in order…

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Salary/Rate
£25000/annum 
Location
Rosyth  
Posted
17/06/2015 (10:46) 
Agency
Job Type
Permanent 
Description

Are you an exceptional customer service Team Manager looking for a new challenge? Would you thrive on the chance to mould and develop a new contact centre? Are you driven and motivated to lead a customer driven team?

My client is an award winning business. They are seeking an exceptional customer service team manager to lead a new contact centre team due to expansion.

Key responsibilities include:
- Coaching and mentoring a team to deliver outstanding customer service
- effectively developing team performance
-Handle escalated calls, taking responsibility for and proactively manage negative customer situations
-Conduct team

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Salary/Rate
£26000 - £30000/annum 
Location
Portsmouth  
Posted
Just Added!
Agency
Job Type
Permanent 
Description

The successful candidate must be customer focused, self managing and the capacity to be flexible. The ability to establish and maintain first-class relationships at all levels is essential. In addition you will have experience of working to tight deadlines on a range of simultaneous tasks. Previous experience of working within a customer service, warehouse or distribution environment would be a distinct advantage.

The successful candidate will ideally possess and be able to demonstrate the following:

Experience

Minimum 5 years’ experience of managing in a commercial environment - ideally within a similar or comparable industry…

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