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Salary/Rate
£32342/annum Salary Up  
Location
Birmingham Business Park, West Midlands
Posted
18/01/2016 (13:42) 
Agency
Job Type
Permanent 
Description

Team LeaderCustomer Service Centre x 2
Birmingham Business Park, Solihull Parkway
Salary Up to £32,342

37 hour permanent post: working a rota pattern that will include shifts 8am – 4pm; 12 – 8pm and 9 – 5pm.

New year, New Job ….how about in our clients New Customer Service Centre?

As one of the largest and most successful registered housing providers in the Midlands they’re seeking two successful individuals who will hit the ground running. Motivated and passionate you will manage and develop a team of Customer Service Advisors handling a variety of enquires over the phone and electronically.

Are you a confident and inspiring Team Leader

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Salary/Rate
£25000 - £28000/annum 
Location
Hitchin, Hertfordshire
Posted
29/01/2016 (16:11) 
Company
Job Type
Permanent 
Description

We are now looking for a Team Leader to manage the day-to-day running of our Contracts Team who look after the delivery of our service contracts.

You will be passionate about delivering first class customer service and have the ability to think outside of the box and motivate your team. Your knack for communicating effectively and leading a team to success will be imperative in this role, as you will be working towards targets and be expected to consistently deliver. You’ll have excellent commercial awareness and be comfortable working within a fast paced environment, where team work is essential.

The ideal candidate will have strong customer

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Salary/Rate
£24000 - £28000/annum 
Location
Hitchin, Hertfordshire
Posted
29/01/2016 (16:32) 
Agency
Job Type
Permanent 
Description

Our client is looking for a Team Leader to manage the day-to-day running of their contracts team who look after the delivery of service contracts.

You will be passionate about delivering first class customer service and have the ability to think outside of the box and motivate your team. You will be responsible for 5 members of staff. Your knack for communicating effectively and leading a team to success will be imperative in this role, as you will be working towards targets and be expected to consistently deliver. You’ll have excellent commercial awareness and be comfortable working within a fast paced environment, where team work is essential…

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Location
Wakefield
Posted
05/02/2016 (09:36) 
Agency
Job Type
Permanent 
Description

Customer Service Team Leader

Wakefield

£18-£20k

Permanent

A fantastic opportunity for a Customer Service Team Leader role has just become available, due to expansion, at a Charitable Organisation.

You will be the Team Leader of 10 Customer Service Advisors; your duties will include but are not limited to:

* Ensuring tasks are given to agents dependant on their skills
* Motivating the Customer Service team to achieve any targets
* Keep Customer Service Advisors up to date with any changes in the charity
* Assist with any enquiries or complaints the Customer Service agents have from donors
* Give feedback to Customer Service agents…

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Salary/Rate
£22000 - £27000/annum 
Location
Bradford
Posted
19/01/2016 (18:21) 
Agency
Job Type
Permanent 
Description

Our client, a high street retailer who are rapidly expanding throughout the UK, are looking to employ a Customer Service Team Leader. The successful candidate will manage a team of 10+ Customer Service Advisors dealing with telephone and email queries whilst remaining hands on when needed. On offer is an excellent salary for a skilled communicator with good written English skills, experience in a customer service role, and the soft skills to manage a team.

Customer Service Team Leader - Roles and Responsibilities

- Manage a team of Customer Service Advisors in a very fast paced environment
- Be hands on and deal with customers when needed…

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Job Type
Permanent 
Applications
More than 10
 
Salary/Rate
£18008/annum 
Location
Cambridge
Posted
12/01/2016 (10:05) 
Agency
Job Type
Permanent 
Description



An exciting opportunity has arisen for a Customer Service Team Leader to join YMCA Cambridgeshire & Peterborough. In return we offer a competitive salary of £18008 per annum and 25 days holiday plus bank holidays.

We are a locally based charity that has been at the heart of community transformation in Cambridgeshire & Peterborough since 1852. Our focus has always been on building proactive and sustainable communities with an emphasis on supporting Young People, helping them to realise their full potential on their journey from dependence to independence.

The Customer Service Team Leader will provide a high quality administrative support…

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Job Type
Permanent 
Applications
More than 10
 
Salary/Rate
£25000/annum 
Location
Telford, Shropshire
Posted
04/02/2016 (09:38) 
Agency
Job Type
Permanent 
Description

Customer Service Team Leader – Permanent - Telford

ITR Personnel are now recruiting on behalf of a large, Telford based organisation for a Customer Service Team Leader on a permanent basis. Working for a large, successful business in modern offices, this Customer Service / Administration Team Leader role will suit an experienced, professional candidate looking for a new challenge.

Duties within this exciting role will include (but not be limited to):

 Day to day management of a small office team including planning, allocation of work and resources, recruitment, performance reviews, training and development
 Develop key relationships with…

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Salary/Rate
£27000 - £30000/annum £27,000 to £30,000 + Bonus 
Location
Harlow, Essex
Posted
12/01/2016 (09:26) 
Agency
Job Type
Permanent 
Description

Customer Services Team Leader role with a leading insurance management company based in Harlow

>Team leadership
>Coaching and development
>Performance management

This team and performance management role is perfect for new or existing Team Leaders or Customer Service Managers coming from a customer service, telephone or support centre environment.

The perfect Customer Service Team Leader will have either a motor, automotive or insurance related career, however this is not essential.

The successful Customer Service Manager or Team Leader will be a proven man-manager, comfortable with a structured, positive and successful appraisal process…

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Salary/Rate
£25000/annum Benefits 
Location
Crewe
Posted
26/01/2016 (11:37) 
Agency
Job Type
Permanent 
Description

Customer Service Team Leader - Crewe / Sandbach surrounding area

This is an excellent opportunity for an experienced Customer Service Team Leader to join our prestigious client. The successful candidate will have overall management of the Customer Service Team.

Job requirements:
*Ensuring compliance with customer requirements
*Establish KPI's for the customer service team
*To implement performance management for the direct reports
*Day to day team management
*
Candidate requirements:

*Ability to provide excellent customer service
*Management experience of a customer service team
*Excellent communications and motivational skills
*Ability…

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Salary/Rate
£18000 - £21000/annum 
Location
Posted
19/01/2016 (11:02) 
Agency
Job Type
Permanent 
Description

PERMANENT CUSTOMER SERVICE TEAM LEADER ROLES AVAILABLE

Leeds City Centre

Interaction Recruitment are the UK's fastest growing independent recruiter with offices Nationwide. We operate within the Commercial, Industrial, IT, HR, Engineering and Local Government sectors.

We have a fantastic opportunity for you to support a small team of customer service advisors in a prime city centre location, for one of the UKs top industry leaders in technology.

Our client is looking to expand in the Leeds area to build on an already impressive customer service team providing their customers with a first class service and experience. With this in mind…

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Job Type
Permanent 
Applications
More than 10
 

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Salary/Rate
£20000 - £22000/annum Bonus + Benefits 
Location
Hemel Hempstead
Posted
27/01/2016 (11:43) 
Agency
Job Type
Permanent 
Description

Customer Service Team Leader * Hemel Hempstead * £25,000 - £27,000 p.a. + Bonus + Amazing Benefits and Discounts * Career Progression * Fun Dynamic Company * Huge Brand *

Customer Service Team Leader is required for one of the UK`s best loved brands who have a head office in Hemel Hempstead.  We are looking for an individual who has a strong personality along with a passion for motivating others with a background in leading high energy teams.  You will also be creative in everything that you do.

Leading and inspiring a team of 15 people you will work in a contact centre of 130 whose attitudes are best described as ‘bright and breezy` delivering…

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Salary/Rate
£28000/annum 
Location
Hitchin
Posted
29/01/2016 (15:43) 
Agency
Job Type
Permanent 
Description

We are currently recruiting for a Team Leader to manage the day-to-day running of the Contracts Team who looks after the delivery of the service contracts.

You will be passionate about delivering first class customer service and have the ability to think outside of the box and motivate your team. Your knack for communicating effectively and leading a team to success will be imperative in this role, as you will be working towards targets and be expected to consistently deliver. You’ll have excellent commercial awareness and be comfortable working within a fast paced environment, where team work is essential.

The ideal candidate will have strong…

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Salary/Rate
£20000 - £22000/annum  
Location
North Durham
Posted
04/02/2016 (12:09) 
Agency
Job Type
Permanent 
Description

An experienced Customer Service Team Leader with a background in account management and/or sales within manufacturing by a market leading manufacturer and wholesaler in County Durham (North).

Key Duties & Responsibilities

- Leading a team of customer service staff
- Analysing statistics to manage and improve customer service levels
- Developing customer service procedures, policies and standards for the organisation
- Investigating and resolving customers' problems, which may have been escalated by customer service assistants
- Providing advice to customers in a courteous and professional manner
- Being involved in staff recruitment…

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Job Type
Permanent 
Applications
More than 10
 
Salary/Rate
£23000 - £26000/annum £23K + bens + performance bonus 
Location
Kings Hill, Kent
Posted
04/02/2016 (09:42) 
Agency
Job Type
Permanent 
Description

We are currently recruiting for an employer of choice on Kings Hill for a Customer Service Team Leader, although this position is also akin to a Real Time Analyst, but in a customer services setting!

We are searching for an individual to oversee a small team of 9 Customer Service Advisers in order to monitor contact centre performance on a real time basis and enhance overall customer experience.

In addition to the above, you will also require:
- basic knowledge of Contact Centre fundamentals
- strong mathematical skills
- a technical aptitude
- love working with and analysing numbers
- able to look for patterns and highlight trends and relate…

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Salary/Rate
£24000 - £25000/annum 
Location
Bradford
Posted
20/01/2016 (13:28) 
Agency
Job Type
Permanent 
Description

An Opportunity has become available to join an Outdoor clothing equipment company based in West Yorkshire as a Customer Service Team Leader.

The Successful Individual will be responsible for:

* Daily Operation of Managing a Customer Service team of 10
* Hands on Management of staff - training and leading your team.
* Providing a professional approach for the team, leading from the front and providing a brilliant customer service experience.
* To effectively manage your team to ensure delivery of key business KPI's.

The Candidate:

* The successful candidate will be experienced within Customer Service - From an E-Commerce background.
* Excellent…

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Job Type
Permanent 
Applications
More than 10
 
Salary/Rate
£30000/annum 
Location
Portsmouth
Posted
20/01/2016 (13:09) 
Agency
Job Type
Permanent 
Description

CUSTOMER SERVICES TEAM LEADER

SALARY £30K (DOE)

MONDAY TO FRIDAY 40HRS PER WEEK

My client is a national provider of waste logistics solutions. They are looking for an experienced Team Leader to manage the overall performance and customer service of the contact centre.

Key Responsibilities:

Manage the daily running of the contact centre
Monitoring and implementing ways to enhance the quality of customer service
Reporting on the Contact Centre's overall performance
Set and meet performance targets
Organising staffing to include shift patterns
Reviewing staff performance and planning training sessionsThis list is not exhaustive…

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Salary/Rate
£20000 - £25000/annum 
Location
Colchester, Essex
Posted
03/02/2016 (15:24) 
Agency
Job Type
Contract 
Description

Fantastic Opportunity to join a company who are a leader in their field !

My client is seeking a Customer Services Team Leader to motivate, inspire and lead a team of Customer Service Advisors to ensure customer expectations are both met and exceeded.

Candidates must have previous people management experience, and used to running a team on a day to day basis.

Customer Focus is at the heart of the role and you will liaise with both and customers and other internal departments to ensure a smooth and seamless process.

The client offers an excellent working environment, onsite parking and other benefits.

12 month contract initially.

CALL MEL…

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Salary/Rate
£25000 - £28000/annum 
Location
Hitchin
Posted
01/02/2016 (09:31) 
Agency
Job Type
Permanent 
Description

A fantastic opportunity has just arisen to work in the Head Office of a Multi-National company who are a leader in their industry. They are looking for an individual who has a positive 'can do' attitude and can work efficiently as part of a team, as well as leading it.

You need to be able to motivate your team and ensure outstanding customer service is delivered at all times. Communication is key in this role as well as motivation as you will have targets to work towards. Demonstrable team leading experience is a distinct advantage. This is a fast paced role and you will need to be able to work under pressure whilst continually meeting SLA…

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Salary/Rate
£25000 - £28000/annum 
Location
Hitchin
Posted
01/02/2016 (10:40) 
Agency
Job Type
Permanent 
Description

Our successful and rapidly growing Client based in Hitchin are looking for a Team Leader to manage the day-to-day running of our Contracts Team who look after the delivery of our service contracts.

You will be passionate about delivering first class customer service and have the ability to think outside of the box and motivate your team. Your knack for communicating effectively and leading a team to success will be imperative in this role, as you will be working towards targets and be expected to consistently deliver. You’ll have excellent commercial awareness and be comfortable working within a fast paced environment, where team work is essential…

More
Location
Loughborough, Leicestershire
Posted
28/01/2016 (11:17) 
Agency
Job Type
Permanent 
Description

Maloy & Flynn Recruitment are working on behalf of a research company based in Loughborough. They are looking to recruit a Customer Service Team Leader to join the company as the interface between internal departments and customers.

You will be responsible for managing a small team of customer service representatives and ensure all communication is provided across all departments.

Main duties:
• Processing and checking invoices and credit notes
• Quotes for health screening and biological products
• Creating profiles
• Progress of work
Customer Complaints
• Operation and management of the team
• Ensure all orders are met with and sent out…

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Salary/Rate
£25000 - £30000/annum excellent benefits 
Location
Chester
Posted
29/01/2016 (18:00) 
Agency
Job Type
Permanent 
Description

Customer Service Team Leader

Our fantastic client based on the outskirts of Chester is recruiting for a Customer Service Team Leader on a full time permanent basis.

Job responsibilities

- Managing a team of 6-8 Engagement Specialists.
- Carry out HR tasks including reviewing absence management, completing 1-2-1's and appraisals; issue formal procedures where appropriate with guidance from the head of Client Engagement and other members of senior management
- Resolve any escalated client queries in a professional and caring manner, always putting the client at the forefront of everything we do.

Ideal Candidate

- Previous experience of…

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Salary/Rate
£23000 - £26000/annum 
Location
Posted
04/02/2016 (08:58) 
Agency
Job Type
Permanent 
Description

A company based in Horwich are seeking a full time Team Leader for a 12 month fixed term contract.

Your new company
This is a well established manufacturing company based in Horwich are seeking an experienced Team Leader to join their team on a 12 month fixed term contract.

Your new role
For this role you will need previous experience of managing a team of 6-8 customer service staff, conducting one to ones, motivating the team, keeping on top of their targets and creating incentives to achieve these and running daily and monthly reports.

What you'll need to succeed
To succeed in this role you will need previous experience managing…

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Salary/Rate
£23000 - £28000/annum 
Location
Bristol, Bristol
Posted
27/01/2016 (11:55) 
Agency
Job Type
Permanent 
Description

Customer Service Team Leader
Bristol
£23,000 - £28,000 DOE Plus Bonus & Benefits

OVO Energy is leading a new generation of energy providers with a fresh outlook and a unique way of doing business. We are now looking for a Customer Service Team Leader to join our Customer Care Department.

We need passionate people to join our team and keep driving our success forward. We’ve done pretty well so far, but we need to keep on pushing standards and making everything excellent for our customers. Could you help us in our mission? If so, this is the role for you.

As a Customer Service Team Leader, you’ll be joining arguably the most important department…

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