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Salary/Rate
£18000/annum 
Location
Dorset  
Posted
20/07/2015 (11:13) 
Agency
Job Type
Permanent 
Description

A fantastic opportunity is available for a Customer Services Team Leader to join a prestigious garden centre in the beautiful town of Ferndown, Dorset. The successful Customer Service Team Leader will work full time at the garden centre, earning a salary of £18,000 per year.

As Team Leader you will lead the Customer Service team/department to maximise profit, minimise losses and offer excellent customer service through effective allocation of resources and accurate administration, in order to meet company sales targets and objectives. Reporting to the Assistant General Manager, the successful Customer Service Team Leader will…

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Salary/Rate
£35000 - £45000/annum £40,000 approx 
Location
Bishops Stortford, Hertfordshire  
Posted
20/07/2015 (16:54) 
Agency
Job Type
Permanent 
Description

My client are a leading service provider of world class technology solutions across all industry sectors.

They are currently offering and exceptional opportunity for an experienced and passionate Team Leader to deliver new levels of performance and build a quality team focussed on delivering world class customer service.

You must have at least 2 years of proven and successful team leadership and 5 years in a customer services environment.

Energy, drive and enthusiasm are all key attributes you will need as well as a passion for delivering world class service

It is critical that you are experienced and comfortable engaging with…

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Salary/Rate
£23000 - £26000/annum 
Location
Littlehampton, West Sussex  
Posted
10/07/2015 (15:38) 
Agency
Job Type
Permanent 
Description

Our Client requires and experienced Customer Services Professional to lead a team of Customer Service Advisor's; ensuring the team process's customer orders to an exacting standard. Actively participating and leading in the development and maintenance of an industry-leading product to Health Care professionals and clients that they support.

The successful candidate will have a real desire to learn and develop the team . They will be a leader who can motive their team to deliver excellent quality and productivity. they will also have excellent interpersonal and communication skills along with being Open minded to opportunities that may arise…

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Salary/Rate
£15000 - £20000/annum £18,800 + Benefits  
Location
Rotherham, South Yorkshire  
Posted
20/07/2015 (14:31) 
Agency
Job Type
Permanent 
Description

Team Leader (Customer Services) BLUT27309
Rotherham
Salary £18,800 + Benefits

As part of a World Leader in design, production and distribution of construction materials, our client are the UK's leading provider of glass and glazing solutions to the architectural, construction, building maintenance, door and window and insurance repair sectors. With a British heritage stretching back 150 years, their unique capabilities span the entire glass and glazing supply chain.

Joining them as a Team Leader, located at Waterlands, Manvers, Rotherham, you will be responsible for assisting their Service Manager in managing a team of Service Advisors…

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Salary/Rate
£24000 - £28000/annum pension, healthcare. etc. 
Location
Newport  
Posted
26/07/2015 (15:00) 
Agency
Job Type
Permanent 
Description

EXPANDING ORGANISATION. BRAND NEW ROLE. RECENT ACCQUISITION OF NEW BUSINESS FOR SITE. POSITIVE FUTURE BUSINESS GROWTH EXPECTED. Customer Service Team Leader required to join an international organisation who are going through a sustained period of growth through the acquisition of new business for their site.

This is a brand new position within the organisation brought about by growth within their customer service/sales team and is a great opportunity for a Sales Team Leader to put their own stamp on the role being the first incumbent of the position.

Salary: £24,000 - £28,000 (dependent on experience) + Pension, Private Healthcare…

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Salary/Rate
£25581/annum + Pro Rata + Bens  
Location
Salford  
Posted
15/07/2015 (14:32) 
Company
Job Type
Permanent 
Description

The British Red Cross helps people in crisis, whoever and wherever they are. We are part of a global voluntary network, responding to conflicts, natural disasters and individual emergencies. We enable vulnerable people in the UK and abroad to prepare for and withstand emergencies in their own communities. And when the crisis is over, we help them to recover and move on with their lives. Our education services based in Salford Quays include first aid learning, dealing with emergencies, stigmatisation and conflict. Within the UK, the British Red Cross operates through about 3000 staff and over 30,000 volunteers

The Red Cross Training Team

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£20000 - £22000/annum + Benefits  
Location
Aston  
Posted
07/07/2015 (17:13) 
Agency
Job Type
Permanent 
Description

Job Title – Customer Service Team Leader

Location – Aston

Salary – £20,000 - £22,000 depending on experience

Duration – Full Time, Perm

Sector – Customer Service / Inbound Sales

As the Customer Service Team Leader you will be working for a brilliant company with over 30 years’ experience within the gas and plumbing industry. The successful candidate will oversee a busy Customer Service / Inbound Sales Team.

As the Customer Service Team Leader you will be responsible for:

* Overseeing and managing an inbound call centre team
* Reviewing the quality of the team's performance
* Coaching and mentoring the Customer Service executives…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£21000 - £25000/annum 
Location
Burton upon Trent  
Posted
09/07/2015 (15:07) 
Company
Job Type
Permanent 
Description

Job Purpose:

* To manage the daily functional operation of the Customer Care Team and their workloads.
* To establish and lead a motivated and skilled workforce to deliver world class customer service through a detailed understanding of business processes and therapy understanding.
* To drive and develop continuous improvement with the aim to developing motivated, professional multi-skilled agents.
* To manage and deliver a consistent quality operation, using a methodical and structured approach.

Key responsibilities:

Team 60%

* To support and guide co-ordinators through team meetings and regular 1-2-1’s with individuals to identify…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£18.00 - £23.00/hour 
Location
London  
Posted
16/07/2015 (11:37) 
Agency
Job Type
Temporary 
Description

CUSTOMER SERVICES TEAM LEADER - LONDON

I am currently looking to recruit for a Customer Service Team Leader for a Housing Association based in London. This is a temporary post initially for 3 months paying up to £23.00 per hour. In this role you will be working alongside another Customer Services Team Leader (Customer Response Team Leader) and report to the Customer Response Manager. The Team Leader will manage a number Senior Customer Response Officer and Customer Response Officers.

You will be targeted to deliver a hands on first class response to our all customer and tenant enquiries; resolving up to 80% of enquiries at the first point…

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Salary/Rate
£25000 - £30000/annum £25,000 to £30,000 Plus Bonus 
Location
Harlow, Essex Also in 1 other location 
Posted
07/07/2015 (12:19) 
Agency
Job Type
Permanent 
Description


A Customer Services Team Leader is required for a leading warranty insurance management company in Harlow

>Team leadership
>Coaching and development
>Performance management
>This team and performance management role is perfect for new or existing Team Leaders or Customer Service Managers coming from a customer service, telephone or support centre environment.

The perfect Customer Service Team Leader will have either a motor, automotive or insurance related career, however this is not essential.

The successful Customer Service Manager or Team Leader will be a proven man-manager, comfortable with a structured, positive and successful…

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Salary/Rate
£28000 - £30000/annum 
Location
Milton Keynes  
Posted
28/07/2015 (10:54) 
Agency
Job Type
Permanent 
Description

Customer Services Team Leader
Milton Keynes
£28,000 - £30,000 DOE

My Client is looking for a Customer Services Team Leader with good leadership skills and a determination to get to the root cause of problems. A natural creative solution provider with a true passion for wanting to make the customer experience pleasant and efficient. You will have great reporting skills and solid Excel knowledge. A working knowledge of SAP advantageous

Your role will be to manage, enthuse and motivate the team on a daily basis. Promoting unconditional team work, a positive and happy working environment and role model behaviour at all times.

PRINCIPAL…

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Salary/Rate
£28000 - £31000/annum Benefits  
Location
Coventry  
Posted
30/07/2015 (10:31) 
Agency
Job Type
Permanent 
Description

My client is a market leading scientific and environmental consultancy who offer a range of environmental testing and analysis services based in Coventry.

As a Customer Service - Team Leader you will be managing a well established team of over 10 staff.
You will be operating in a managerial capacity and will be responsible for the below responsibilities.

Ensuring customer satisfaction
Managing the Customer Service team delivers in accordance to KPI's or SLA'S ( key performance indicators or Service Level Agreements )
Interacting with internal departments as well as external stake holders
Train and develop staff
Conduct performance…

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Salary/Rate
£25000 - £28000/annum 
Location
Leamington Spa Also in 1 other location 
Posted
10/07/2015 (15:45) 
Agency
Job Type
Permanent 
Description

Our Client is a growing business who's staff and customers are at the heart of everything they do.
Due to continued growth are looking for customer service Team Leader. This is a demanding role and call levels are high so people who have worked in a call centre environment before would be ideal
Job Summary
The team leader will be responsible for the welfare, outputs and achievements of a small team of customer service advisors. Ensuring the highest levels of customer service, telephone response management, advisor efficiency and development, this post holder will also strive to identify areas of process improvement and cost efficiencies…

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Salary/Rate
£22000/annum 
Location
Hatfield, Hertfordshire  
Posted
31/07/2015 (18:13) 
Agency
Job Type
Permanent 
Description

Title: Customer service Team Leader
Salary: £22,000
Location: Hatfield

An excellent opportunity has arisen to work for a highly successful and reputable company in the Hertfordshire area. Our client is looking for an experienced Customer Service professional with a wealth of history resolving complaints and retaining clients.
The successful candidate will be passionate about problem solving while representing the business to the highest standard. You must be methodical in your approach and thrive on seeing things through from beginning to end.
DUTIES INCLUDE
 Responsible for ensuring all complaints received are logged and processed…

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Salary/Rate
£19000 - £25000/annum 
Location
Verwood, Dorset  
Posted
31/07/2015 (14:08) 
Agency
Job Type
Permanent 
Description

Linked Recruitment are currently recruiting a Customer Service Team Leader for our Verwood based client.

Our client s looking for someone either currently working as a Team Leader or someone with strong customer service skills looking to progres their career to the next level.

You will be leading a team of circa 10 staff and will be required to develop them through effective coaching/121s/Team meetings etc.

If you can motivate others and drive a team forward then please apply today.

Mon-Fri office based working hours with only 1 Sat morning in 4

Free car parking

Heaps of corporate benefits

Equal opportunities agency…

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Salary/Rate
£20000 - £25000/annum 
Location
Leeds, West Yorkshire  
Posted
30/07/2015 (16:58) 
Agency
Job Type
Permanent 
Description

Maloy & Flynn Recruitment are currently recruiting for a Team Leader for an established company in Leeds. The role will involve managing a small team of customer service staff working with estate agents.
Main responsibilities
• Lead and motivate team members to achieve KPI’s which include sales results, productivity and call quality
• Conduct performance reviews
• Identify under performance and action this
• Ensure the team work to clear guidelines set out by clients
• Act as first line response to client queries or complaints and ensure an accurate file is maintained
• identify any service issues
• Set up new clients on the system…

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Salary/Rate
£25000 - £28000/annum 
Location
London  
Posted
Just Added!
Agency
Job Type
Permanent 
Description

An exciting new position has become available for an experienced Customer Service Team Leader, to work with our client, one of the leading providers of social housing across London and the South East.

You will be working within a team of 45 members in Operations and managing a team of 8-10 Contact Centre Operatives.
The Contact Centre manages and handles up to 40,000 calls on a monthly basis.

Responsibilities will include:-

- Overseeing the team-quality performance, as well as developing the team and mentoring the members of staff.
- Acting as an escalation point for any queries.
- Meeting KPI's and ensuring SLAs are met.
- Keeping…

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Salary/Rate
£11.50 - £12.50/hour 
Location
Aylesbury, Buckinghamshire  
Posted
30/07/2015 (15:24) 
Agency
Job Type
Contract 
Description

Our Client who are a Major Infrastructure market leader are currently looking for a Customer Service Team Leader on a full time basis to coordinate the activities of the Client Transport shared services (ticketing and finance) section in support of effective operational delivery and efficient team performance.

On a day to day basis you will be responsible for:
- Providing financial and activity reporting data to support the management and cost forecasting of transport services.
- Providing project support to monitor and ensure that transport work plans and activities are being maintained and targets planned for and achieved.
- Supervising…

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Salary/Rate
£23000 - £25000/annum 
Location
Slough  
Posted
28/07/2015 (09:18) 
Agency
Job Type
Permanent 
Description

My client, a large company within the Utilities sector, are currently recruiting for a Customer Service Team Leader to join their team in Slough.

The ideal candidate will possess the following:

Performance management skills
Complaints/Escalations management experience
Good people skills
IT literate
Training and Mentoring of staff
Target driven
Experienced in Customer ServicesThe successful candidate MUST have the following:

Background in: Telesales, Telemarketing, Case management, Complaints Handling, or any sales or customer service background.Are you a target driven, mentally capable Team Leader? If you are interested or know…

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Salary/Rate
£20000 - £23000/annum D.O.E. 
Location
Edinburgh  
Posted
Just Added!
Agency
Job Type
Permanent 
Description

Office Angels are currently recruiting for a Customer Service Team Leader based in the South of the city. The hours are 8.45am to 5pm Monday to Friday and the salary is between 20k-23k dependant on experience.

The Role:

This is an extremely busy and fast paced role dealing with multi-channel online deliveries, distribution centre, planning and analysis and a lot of problem solving involved.

Experience Required:

* Our client is looking for someone with previous customer service experience at the next level.
* Ideally you will have a contact centre mentality as this role requires someone to be very reactive.

Whilst we'd love to get…

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Salary/Rate
£26000/annum 
Location
Littlehampton, West Sussex  
Posted
10/07/2015 (14:32) 
Agency
Job Type
Permanent 
Description

The Customer Service Team Leader will lead a team of Customer Service Advisors; ensuring their team process customer orders and associated tasks to expected performance levels.
We are seeking someone who has ideally worked in a supervisory role or team leader role within a telephone based customer services department. Together with this you will display the following skills:
• Manage all aspects of the team’s performance giving direction and control through leadership, management and by setting the example.
• Effectively organise and prioritise the teams resources ensuring the team is effectively utilised, through daily, weekly and monthly…

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Salary/Rate
£30000/annum Circa £30,000 per annum 
Location
Wolverhampton, West Midlands  
Posted
27/07/2015 (15:24) 
Company
Job Type
Permanent 
Description

Customer Service Team Leader – Contact Centre
Location: Covering offices in Wolverhampton & Lichfield
Circa £30,000 per annum
35 hours per week

The home is THE essential foundation that every one of us needs in order to build our lives. Without that no-one can play their full part in our society. We believe that our customers have a right to more than just a home. We believe that everyone can achieve something more. We believe that we are best placed to be able to help our customers to do this. Set against a background of hard economic times, welfare reform and austerity - there is now, more than ever, a need to build up the resilience…

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Salary/Rate
£25000 - £40000/annum £25,000 - £40,000 
Location
Harlow  
Posted
08/07/2015 (17:41) 
Agency
Job Type
Permanent 
Description

Customer Service Team Leader - Complaints

* Are you a customer services professional?
* Do you have knowledge of FCA and FOS procedures and expectations?
* Have you ever led a team to success?
* Do you want to join a growing, highly successful employer?

Autoprotect are looking for a customer services professional to lead the team dedicated to supporting and developing the way that we manage our customer concerns and complaints. As we operate within the financial and insurance service sector we are focused on not only Treating Customers Fairly but constantly striving to provide the very highest levels of customer service, even when things…

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