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Team Leader – Customer Services
£20,000 – 24,000 (dep on exp)
I am currently recruiting for an experienced Team Leader role for a leading financial company based in Manchester. This role is integral to actively support, lead and develop a team of around 14 Complaint/Case Handlers who are required to provide the highest standards of customer service in a fast paced inbound contact centre environment.
Using appropriate feedback, coaching, training and development activities, you will ensure that Advisors fulfil their potential and strive to make the workforce a happy and productive place to be.
£3000 - £50000/annum
• Work From Home.
• Flexible Hours.
• No Experience Necessary.
• Full Training And Support.
• Career Progression Available.
• Luxury Car & Foreign Travel Incentives.
Retail Sales Assistants and Team Leaders are required to work from home full or part time with one of the UK's most established home shopping businesses, trading successfully for over 90 years.
We train and coach individuals from all walks of life to benefit from an array of opportunities, working flexible hours to fit around a busy family life, or other work commitments. You can be your own boss, earn an unrestricted…
£18000 - £28000/annum
Paragon Acquisitions is branching out from Southampton to Manchester because it's a larger market. This move will provide more opportunity for Paragon's team to progress and provide more coverage for their newest client in the food delivery industry.
We’re opening in Manchester in late June due to high demand for our new customer acquisition process. We help match our client with the right customers by speaking with them at events and retail centres throughout the region.
Paragon therefore has multiple openings for people that are looking to do the following:
* Work in a fun…
We now have the opportunity for an experienced and dedicated Account Manager to help with the continuing expansion of the UK's fastest growing job board.
Key Responsibilities -
The responsibility of the Account…
GAME Retail Ltd – Basingstoke
We are GAME, the UK’s leading high-street videogames retailer, and pride ourselves on our people. With over 300 dedicated store teams across the country and a support and distribution centre filled with experts in their field, we know that are our teams are key to our success.
Our success is driven by being at the heart of the UK’s gaming community through delivering incredible games launches and fantastic exclusive events. We are always looking for great talent and you’ll need to show that you can be the best and be part of a team which strives to be at the heart of the gaming…
JOB: Our client is looking for an experienced Customer Service Team Leader for a well-known call centre based in central Manchester.
The primary focus of the Team Leader role is to actively support, lead and develop a team of around 14 Complaint/Case Handlers who are required to provide the highest standards of customer service in a fast paced inbound contact centre environment. Using appropriate feedback, coaching, training and development activities, you will ensure that Advisors fulfil their potential and strive to make the workforce a happy and productive place to be.
• Managing to team…
CareTech Community Services is a national provider of support for people with complex and challenging behaviors associated with autism, learning disabilities, mental health illness and neurological conditions. We support people to live as independently as possible within their own homes and also in residential care.
The role of a Team Leader involves working with children with mental health issues and learning disabilities, providing them with practical and emotional care, enabling them to lead as ordinary life as they can achieve within a residential complex. You will be flexible as you are required…
£16000 - £19000/annum
Permanent, Full Time
Up to £19,000
To join our team of surveyors. To survey both Commercial and Domestic properties.
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A fantastic opportunity has arisen for an experienced Customer Service Controller to join an established company based in Warrington.
The purpose of the role is act as the first point of contact for the Customer and the Account Manager and ensure that the companies’ SLA’s are met and exceeded.
Based in Warrington, Cheshire, it is commutable from Altrincham, Partington, St Helens, Widnes, Lymm, Birchwood, Culcheth & Irlam
£15500 - £16500/annum
A global company based in Southampton are looking for a Customer Service Administrator that is passionate about providing a great service to their clients. You must have a "can do" attitude along with a professional and positive approach to your work.
Experience within an office is not essential but it is preferred as you will be used to working in a similar environment and will be able to adapt quickly.
They will provide you with the opportunity to grow and progress within the company if you show the capabilities and commitment that they are looking for.
Duties will include…
PERMANENT Customer Service Team Leaders– CALL CENTRE
£20 - 25k DOE + Benefits
40 hours pw, 5 days over 7 Shift: Working between Monday to Friday, 8am- 10pm, Saturday 8-5pm & Sunday 10am-4pm (1 weekend in every 3).
Customer Service/ Complaints Team Leader/ Manager/Shift Manager- Call Centre
* Maximising the skill and potential of collections team members – KPI’s-SLAs – Staff rotas
* Acting as a central point of communication between the team, peers and management
* Coaching team members, identifying gaps and needs where applicable
* Providing vision…
The Works, the UK’s leading discount book store are looking for a Customer Services Team Leader to join the team at the Head Office based in Minworth, Sutton Coldfield. The successful candidate will receive a salary of £16,000 per annum.
With over 300 stores across the UK, The Works is the UK’s leading discount book store. We serve over 22.5 million people of all ages every year and with product lines which also include Children’s Toys & Games, DVDs, Stationery, Seasonal Gifts and Arts & Crafts; we provide more than just your regular books in our stores.
As our Customer Services Team Leader you will be required to manage all aspects…
Customer Services Team Leader
We’re looking for a Customer Service Team Leader who can coach and develop our team but can also do a little bit more – take on new challenges, learn new skills and suggest and implement process improvements.
Who are we?
The Institute of Leadership & Management (ILM) helps individuals, education providers and businesses to improve the standards of leadership and management in order to drive social and economic prosperity.
ILM provides a combination of industry-leading qualifications, accreditation, learning support and advice services, to help managers develop into more senior leadership roles.
Job Title – Customer Service Team Leader
Location – Aston
Salary – £20,000 - £22,000 depending on experience
Duration – Full Time, Perm
Sector – Customer Service / Inbound Sales
As the Customer Service Team Leader you will be working for a brilliant company with over 30 years’ experience within the gas and plumbing industry. The successful candidate will oversee a busy Customer Service / Inbound Sales Team.
As the Customer Service Team Leader you will be responsible for:
* Overseeing and managing an inbound call centre team
* Reviewing the quality of the team's performance
* Coaching and mentoring the Customer Service executives…
This a great opportunity for an Customer Service Team leader in Leicester commutable from Leicester, Loughborough, Coalville, Melton Mowbray, Long Eaton
A great package is available basic £20-25k and bonus
Selling landscaping building products through merchants and national buying groups and specification projects
The Successful Customer Service Team leader will work for a company that can boast:
A people friendly company offering a calm working environment, with a huge emphasis on teamwork
A National company is achieving year on year growth at an enviable rate and holds a strong position in their market.
The ethos of this company…
Wise Employment are currently looking for a Customer Service Team Leader to join a busy Customer Service Team for a Plymouth based business.
This is a Temp to Perm Position
£7.15- £7.50 per hr DOE
As a Customer Service Team Leader you will have a strong proven background as a customer service team leader or within a similar role.
You will be leading and managing a small team of customer service advisors ensuring they are productive and producing exceptional levels of customer service to customers, clients and suppliers. You will be ensuring that compliance is met to the highest standards.
The successfully candidates will possess…
A Customer Services Team Leader is required for a leading warranty insurance management company in Harlow
>Coaching and development
>This team and performance management role is perfect for new or existing Team Leaders or Customer Service Managers coming from a customer service, telephone or support centre environment.
The perfect Customer Service Team Leader will have either a motor, automotive or insurance related career, however this is not essential.
The successful Customer Service Manager or Team Leader will be a proven man-manager, comfortable with a structured, positive and successful…
Customer Service Team Leader Wanted in West London! (Temporary)
Are you a Customer Service Team Leader who has managed over 4 customer service officers within Social Housing? Passionate about providing excellent Customer Service?
I am currently looking for a Customer Service Team Leader for a Housing Association in West London. This will be a 3-5month temporary contract for the right candidate. You will be able to manage 4 Customer Service Officers in a contact centre.
You will have minimum 2 years experience working in Public Sector.
* You will be able to manage minimum of 4 Customer service advisors in a busy contact…
CUSTOMER SERVICE TEAM LEADER REQUIRED FOR STOKE ON TRENT BASED COMPANY
CUSTOMER SERVICE TEAM LEADER
STOKE ON TRENT
FULL TIME HOURS
UP TO £25K DOE
Due to continued success, our Staffordshire based client has an excellent opportunity for an experienced Customer Service Team Leader to join the team at their site in Stoke On Trent, close to Newcastle Under Lyme, Leek, Stone, Congleton and Crewe.
The main responsibilities of this exciting role are as follows:
• Supervising the customer service and logistics team to ensure the highest levels of customer service are provided at all times
• Ensuring that all telephone calls…
A fantastic opportunity has arisen for a Customer Service Team Leader to join a prestigious company based in Herfordshire Area. This is a busy fast paced Customer Service Position.
As a Customer Service Team Leader you will be assisting in the Customer Service Manager. You will be delivering First Class Service to all Customer and the Sales Team.
the role will involve:
Dealing with Clients over the phone, order processing
General Administrative duties
The ideal candidate would have at least 2 years Customer Service Team Leader background within a Product Industry.
Our Client is a growing business who's staff and customers are at the heart of everything they do.
Due to continued growth are looking for customer service Team Leader. This is a demanding role and call levels are high so people who have worked in a call centre environment before would be ideal
The team leader will be responsible for the welfare, outputs and achievements of a small team of customer service advisors. Ensuring the highest levels of customer service, telephone response management, advisor efficiency and development, this post holder will also strive to identify areas of process improvement and cost efficiencies…
Our Client based in Stoke on Trent are p[leased to offer the role of Customer Service Team Leader based in their local offices.
The role is working 8 hour shifts between 8am and 5.30pm Monday to Friday with a salary package of £23-25,000 PA plus healthcare and pension contributions.
The ideal candidate will be experienced in a varied customer service role covering logistics, procurement, account management, Warehouse and production. Experience working in credit control and sales environment is also an advantage along with people management experience.
The Main duties include:
Manage the day to day workload of 3 staff
Provide a quality…
A leading company based on the border or Rotherham and Barnsley who have been established over 200 years are looking to recruit an experienced Customer Service Team Leader to join their busy team.
You will be managing a team of 10-14 customer service agents on a day to day basis and MUST have previous experience in managing a similar sized customer service team.
Your day to day duties will include managing the daily work loads and be reactive to change these throughout the day, performance management, 121's, call auditing, appraisals, quantity performance monitoring, quality audits of work load, running monthly team meetings, handling…
Team Leader required for one of our fast moving forward thinking clients based on the outskirts of Taunton.
Managing a busy team of Claims Handlers with overall responsibility for the team's performance and motivation
Managing, coaching and advising team on a day to day basis to drive positive engagement and empowerment of the team.
To constantly seek to improve the service and develop innovative solutions.
Ensuring targets and service level agreements are achieved.
Handling escalated complaints.
Production of daily management information and team statistics if required
Continually seek to improve performance of team…
Interaction Recruitment are pleased to be recruiting on behalf of their client based in Oldbury, Birmingham for a Customer Service Team Leader on a permanent basis.
Salary: £20-25k per annum DOE
Hours: 40 hours per week between 8am - 11.30pm on a rota basis over 7 days per week.
My client operates a 24/7 business and is currently looking to expand hence the reason for this vacancy.
Manage, coach and motivate a team of 10-15 customer service advisors
Operate in a customer service environment
Ensure achievement of numerous service levels dependent on products/services and client contract
Customer Service Team Leader
New & exciting role with well established company, based in Epsom.
- Responsible for the day to day supervision of the Order Management team to ensure the efficient and smooth running of the team
- Ensuring a high standard of customer support is maintained and that the targets are achieved
- Dealing with customers in both the UK & Europe
- Educated to A-Level standard (or equivalent)
- SAP experience would be an advantage
- ERP experience is desirable
- Good knowledge of MS Office
- A background in science / pharmaceutical sector would be an advantage
Adecco are the sole supplier for RS Components in Corby.
We are currently seeking an experienced Team Leader to be part of our busy Customer Service team.
You will be based on site in Corby and will be responsible to overseeing the call centre team as well as Live Chat.
This role would be temporary for minimum of 10 months to cover an internal secondment.
The ideal candidate will
- have previous Team leader or managerial experience within Customer Service
- ideally have experience of managing a team who are based offline dealing with live chat
- be available immediately
- strong IT skills.
If this is the role for you, Don't…
We are actively recruiting for a strong people person and effective communicator to take on the responsibility of an International Customer Services Team Leader, you will support & help lead a team of International Customer Services Administrators to ensure their individual & group performance is maximised.
Alongside managing some Key Accounts for specifically the Polish and Russian market, you will be responsible for the support of the Int'l Customer Services Team as a whole.
Organised and analytical, you will assist the International Customer Services Manager in identifying opportunities for improvement and implementing process & system…
Printerpix is a digital photo and communication ecommerce business, where we strive on a daily basis to revolutionize the way companies engage with the world. With 2 million users in 20 countries, we have a unique, truly diverse culture of talented employees committed to making a difference in their communities and in the work that they do.
The Customer Service Supervisor is responsible for leading a team of top performing, goal oriented Customer Service Representatives. Responsibilities include overseeing the Customer Service department and monitoring the performance of Customer Service Representatives.
The ideal candidate…
Our established client is looking to recruit for a Team leader to supervise the help desk administrators on a daily basis.
The role will be to develop a thorough understanding of Business Objects, Customer Portal and CMS to ensure the provision of accurate reporting is promoted and upheld
To engage with Key Account customers to ensure an understanding of their reporting needs, and to work closely with IT to develop our reporting provision
To ensure that all department and customer SLAs are adhered to and under constant review
To ensure that all staff are trained in order to provide cover during periods of absence so that customer service…
This position is managing team leaders - please only apply of you have successfully managed a minimum of 6 team leaders wIthin a high call volume contact centre.
We have an exciting and challenging opportunity to join in of our very busy, vibrant and customer driven contact centres in the Bradford area.
Candidates will need to have successfully managed a minimum of 8 team leaders within a high call volume customer driven contact centre.
You will have a proven ability to deliver & maintain call centre performance and improving efficiencies.
Leading and motivating a team of very driven Team Leaders - inline with company policies…
Interaction Recruitment are pleased to be recruiting on behalf of their client based in Edgbaston for 2 experience Customer Service/Sales Team Leaders to join them on a 12 week temp to perm contract.
Hours: 40 per week on a rota basis between 7am - 11pm Mon - Sun. My client does operate a 24 hours so in the future you will be required to work a night shift 11pm - 6am
Salary: £18-21k per annum DOE
Duties: You will be managing a team of up to 12 Customer Service/Sales agents ensuring that compliance is followed
1-2-1's, PDP's, Return to works, managing absence, setting targets, managing KPI's and also completing staff rotas…
Utilita are looking for a Customer Service Team Leader to join there team based in Winchester. This is an exciting opportunity to join a rapidly growing business that rewards good attendance and performance but also offers career progression opportunities. If you are looking for an exciting Customer Service role offering a great salary and future prospects this is the opportunity for you so please apply today.
Utilita is a rapidly expanding Utilities provider based in Winchester supplying Gas and Electricity primarily to pre-payment customers through innovative Smart Meters. We are continually looking for professional…