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Featured Jobs
Salary/Rate
£25,000/annum Bens 
Location
Bromley
Posted
25/05/2016 (13:59) 
Company
Job Type
Permanent 
Description

Excellent opportunity for a highly motivated and driven Team Leader to join a well established professional services company located in Bromley, Kent.

The role of the Team Leader is to ensure that the department is answering their calls as quickly and as efficiently as possible and reporting back the statistics to the Head of Operations.

Role:
Working within a busy telephone department, monitoring dialler reports
Direct Management of the dialler system ensuring all staff are monitored on an ongoing basis
Experience of direct management with staff members ensuring performance issues are highlighted and addressed
Ability to feedback to senior…

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Job Type
Permanent 
Applications
More than 10
 
Featured Jobs
Salary/Rate
£28,000 - £32,000/annum 
Location
Birmingham
Posted
18/05/2016 (15:07) 
Company
Job Type
Permanent 
Description

Customer Service Team Leader / Customer Service Team Manager
Birmingham
Salary depending on experience £28,000 - £32,000 + bonus

Working for a leading financial service institution based in Birmingham this a fantastic opportunity for an experienced team leader to move forward in their career.

About the Customer Service Team Leader / Customer Service Team Manager Role:

* Leading a team of dedicated Customer Service Advisors in a modern and airy contact centre environment
* You will be responsible for managing the team on a daily basis to ensure each individually and collectively meet the organisations performance and quality targets
* Focusing…

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Salary/Rate
£30,000/annum + Benefits 
Location
Kent
Posted
23/05/2016 (16:24) 
Company
Job Type
Permanent 
Description

Contact Centre Team Leader - Customer Services

To lead and coach a team to meet all operational standard and performance (KPI’s, PI’s, SLA’s and MI) of the Contact Centre.

To monitor and measure the performance of the team and individuals, including taking appropriate action to remedy poor performance when necessary.

To be responsible for ensuring best practice in customer services operation and consistency of service across, continually improving the service delivery

Conduct regular one-to-ones and appraisal meetings with team members, managing performance and initiating capability, disciplinary and sickness procedures promptly; providing…

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Salary/Rate
£9 - £10/hour Bonus 
Location
Croydon, Greater London
Posted
16/05/2016 (11:53) 
Company
Job Type
Permanent 
Description

A super opportunity has arisen at this highly successful Orthodontics Practice for a Customer Service Team Leader to lead a front desk team and ensure that the highest level of service is offered to patients.

Focus on customer service excellence from the first point of contact through the whole customer journey is central to the success of the practice.

Key areas of skills to demonstrate the suitability for this role include:

People Management and Leadership. They will motivate others towards shared goals and ensure each team member develops.

Customer Focus

•Able to focus on delivering exceptional customer service internally and externally…

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Salary/Rate
£30,000/annum 
Location
Borehamwood   Also in other locations
    Posted
    12/05/2016 (13:05) 
    Company
    Job Type
    Permanent 
    Description

    Customer Service Team Leader

    What you'll do:

    As a Team Leader you will be responsible for the leadership, coaching, continued development, motivation, and performance management of your team for the success of the business. This role offers substantial variety in the wide range of conversations with your team and customers and gives an excellent opportunity to demonstrate your passion for delivering Excellent Customer Service.

    You will support your team with a wide range of customer enquiries. You will use company procedure, process and policy to enable your advisors to effectively develop lasting relationships with customers and will support…

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    Salary/Rate
    £18,000 - £20,000/annum 
    Location
    Northampton
    Posted
    11/05/2016 (12:02) 
    Company
    Job Type
    Permanent 
    Description

    Position: Team Leader
    Location: Northampton
    Sector: Contact Centre
    Salary: £18,500 - £20,000 DOE

    Job Purpose: As Call Centre Team Leader you will be responsible for assisting with the daily management and motivation of a team of up to 15 customer service and / or sales representatives, to ensure successful and profitable service delivery of client campaigns.

    Knowledge & Experience

    Essential
    • Proven team leadership experience within a customer service contact centre environment.
    • Knowledge of HR policies, practices & procedures
    • Experience of reviewing and using contact centre databases and telephony systems, procedures and processes…

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    Salary/Rate
    £35,000 - £40,000/annum Base to £35k, 15% bonus + bens 
    Location
    Newbury, Berkshire   Also in other locations
      Posted
      16/05/2016 (14:31) 
      Company
      Job Type
      Permanent 
      Description

      Customer Services Team Leader, Newbury

      Base up to £35k, up to 15% bonus + benefits

      CJ2055

      The Role

      Is leading a team of coordinators within a larger customer services function. You will be responsible for coaching & leading your team to deliver a wide range of KPI's for key accounts. You will also be the key contact for Fleet & Operations managers within these key accounts.

      The Company

      Is a high profile fleet services provider with significant volume. Division of a larger corporation that is committed to providing great service delivery and is investing greatly in this. It is an exciting time to join this organisation, with a new focus…

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      Job Type
      Permanent 
      Applications
      More than 10
       
      Salary/Rate
      £25,000 - £28,000/annum 
      Location
      Nottinghamshire
      Posted
      06/05/2016 (10:50) 
      Company
      Job Type
      Permanent 
      Description

      This role essentially combines sales support with operational support.
      The team leadership role is hands on, requiring both line management but also a high individual work rate using business systems (IT) and a high level of interaction with colleagues, customers and other external stakeholders.

      The expectation is to work alongside as well as lead the customer service administrators. A positive, outgoing, commercial and customer focused attitude is essential with an understanding of both commercial and operational aspects of a company. Working with Technical Support, Field Operations, Finance, Marketing and Logistics to ensure customer care…

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      Salary/Rate
      £19,000/annum £19,000 + Bonus + Benefits 
      Location
      Royal Leamington Spa
      Posted
      13/05/2016 (17:07) 
      Company
      Job Type
      Permanent 
      Description

      Customer Service Team Leader

      £19,000 Per Annum + Bonus and Company Benefits

      About Our Client:
      An award winning group who are renowned for their staff reward and recognition and are in The Sunday Times Top 100 Company's to work for in the UK. This role offers superb opportunities to develop and progress your career within the Insurance sector.

      Role Purpose:
      To assist with the management and development of the department and meet customer service and sales SLAs that achieve business plan objectives and financial targets. Ensure that an organised, efficient and effective service is provided to meet the expectations and technical standards of…

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      Salary/Rate
      £25,000 - £30,000/annum excellent benefits 
      Location
      Chester
      Posted
      27/05/2016 (19:00) 
      Company
      Job Type
      Permanent 
      Description

      Customer Service Team Leader

      Our fantastic client based on the outskirts of Chester is recruiting for a Customer Service Team Leader on a full time permanent basis.

      Job responsibilities

      - Managing a team of 6-8 Engagement Specialists.
      - Carry out HR tasks including reviewing absence management, completing 1-2-1's and appraisals; issue formal procedures where appropriate with guidance from the head of Client Engagement and other members of senior management
      - Resolve any escalated client queries in a professional and caring manner, always putting the client at the forefront of everything we do.

      Ideal Candidate

      - Previous experience of…

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      Salary/Rate
      £22,000 - £25,000/annum 
      Location
      Wilmslow, Cheshire
      Posted
      27/05/2016 (15:23) 
      Company
      Job Type
      Permanent 
      Description

      Excellent benefits package
      Well-known brand
      Chance to develop career

      My client is a market leading brand. They are looking for Customer Service Team Leader to join their team.
      Duties will include:

      • Monitor individual and team performances, sharing performance objectives and carry out regular coaching and 1:1s
      • Improve performance of underachievers and develop overachievers
      • Train all new starters, monitoring performance and objectives
      • Create and cascade objectives
      • Carry out all required quality checks and improve where necessary
      The ideal candidate will be a good influential role model, who has excellent communication skills…

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      Salary/Rate
      £28,000 - £33,000/annum 
      Location
      Wokingham
      Posted
      27/05/2016 (15:01) 
      Company
      Job Type
      Permanent 
      Description

      Title: Customer Service Team Leader, Wokingham

      Basic Salary: £28,000 - £33,000

      The Role:

      Our client based in Wokingham are looking for a Customer Service Team Leader to join their team.

      Responsibilities include:

      * Directly provide customer service to end users and internal customers, delivering excellent customer service and exceeding customer expectations
      * Monitor and maintain service standards and develop the customer service team and the department
      * Ensure compliance with data protection requirements
      * Provide input to management regarding team performance and service development
      * Review team and individual performance…

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      Salary/Rate
      £22,000/annum 
      Location
      Castle Donington, Derbyshire
      Posted
      23/05/2016 (23:11) 
      Company
      Job Type
      Permanent 
      Description

      You will be responsible for providing an excellent level of service to internal and external customers. Your key areas of accountability will include leading, motivating and developing a team of Co-ordinators to ensure the effective day to day running of the customer services department. Remaining calm under pressure you will be required to be innovative in your thinking.

      Duties:
      *Provide professional, excellent service and support, to internal and external customers at all times
      *Ensure the smooth running of multiple corporate accounts
      *Develop colleague’s knowledge of accounts and assist in the training and development of new joins…

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      Salary/Rate
      £18,000 - £18,500/annum 
      Location
      Newark, Orkney Islands, Scotland
      Posted
      27/05/2016 (19:37) 
      Company
      Job Type
      Permanent 
      Description

      We have a fantastic opportunity as a Customer Service Team Leader in Newark. The ideal candidate needs to have call centre and telesales experience or team leader experience

      Location: Newark

      Hours: Shift (Flexible)

      Salary: £18,000 to £18,500

      Responsibilities:

      * Ensure high quality service to internal and external customers
      * inspire and motivate team members
      * Support the Service Manager with effective running of the service Desk
      * Carry out 1:1 Reviews and KPI meetings
      * Complete various paperwork through the life cycle of the companies disciplinary process
      * Providing coaching and feedback on performance to team members
      * Have a high…

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      Salary/Rate
      £25,000 - £30,000/annum benefits and bonus 
      Location
      Swindon
      Posted
      24/05/2016 (15:27) 
      Company
      Job Type
      Permanent 
      Description

      Our client based Swindon is looking to recruit an experienced team leader to motivate, guide a strong customer services team.

      Must be used to working in a Customer services / target driven sales environment. Used to analysing customer data and trends in order to put in place strategies to identify and maximise opportunities.

      To provide management with forecasts and reports.

      Build strong working relationships with other departments to drive sales performance.

      To drive call quality standards through coaching or call monitoring.

      Must be hands on as will at times hand to assist the team answering the calls in busy periods.

      In return…

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      Job Type
      Permanent 
      Applications
      More than 10
       
      Salary/Rate
      £19,000 - £20,000/annum 
      Location
      Leicestershire
      Posted
      20/05/2016 (17:10) 
      Company
      Job Type
      Permanent 
      Description

      Customer Service Team Leader – South Leicester

      The Opportunity
      Our client, based South of Leicester are looking to recruit a Customer Support Team Leader on a permanent basis.

      Responsibilities
      The successful Customer Support Team Leader, will be responsible for the following:
      • To manage and monitor day operational activities, against KPI’s and Service Level Agreements
      • To make a positive contribution to all Sales teams monthly sales and gross margin targets
      • Identify training needs and implement training plan in line with the organizations, needs and succession-planning
      • To ensure personal development by means of providing a solid mentor…

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      Salary/Rate
      £24,500/annum + excellent company benefits 
      Location
      West Malling, Kent,
      Posted
      18/05/2016 (16:34) 
      Company
      Job Type
      Permanent 
      Description

      Customer Service Team Leader

      Kings Hill

      Salary: £24500 per annum

      Permanent and Full time

      Our established Financial Services client based in Kings Hill , is currently recruiting for a Customer Services Team Leader to join their busy and expanding team.

      The purpose of the role is to supervise and support a team of staff in the provision of front office telephone contact and administration activities, but not limited to, account maintenance, management, fund movement, complaint resolution and lead generation.

      Duties and responsibilities

      *
      Supervision and support of Process Experts and Customer Service Representatives ensuring all service

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      Salary/Rate
      £24,500/annum benefits 
      Location
      West Malling
      Posted
      18/05/2016 (12:18) 
      Company
      Job Type
      Permanent 
      Description

      We are currently recruiting for a very well established and progressive organisation that is seeking to recruit a customer services professional with team leadership experience to supervise and support a team of staff in the provision of front office telephone contact and administration activities including, but not limited to, account maintenance, management, fund movement, complaint resolution and lead generation.

      Duties will include:

      * Supervision and support of Process Experts and CSR ensuring all service levels (telephony and administration) are adhered to at all times
      * Ensuring a high, effective standard of service is provided…

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      Salary/Rate
      £22,000 - £27,000/annum 
      Location
      Dunstable, Bedfordshire
      Posted
      09/05/2016 (16:30) 
      Company
      Job Type
      Permanent 
      Description

      Customer Service Team Leader

      to £27,000

      Dunstable, Bedfordshire

      Our Industry leading client is recruiting a Team Leader to join their Team.

      The purpose of the role is to provide daily management and operational support to the team of 12 Account handlers and administration Assistants. The role reports to the Customer services manager.

      Main responsibilities include:

      *Organising daily workflow within the team

      *Managing own small Account base

      *Conducting Team Meetings

      *Deal with and resolve all service issues, and written and verbal complaints within agreed timeframes

      *Ensure administration is documented and actioned to ensure achievement…

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      Salary/Rate
      £22,019/annum benefits 
      Location
      Castle Donington
      Posted
      23/05/2016 (15:53) 
      Company
      Job Type
      Permanent 
      Description

      Customer Services Team Leader, Customer Services Manager, Castle Donington, DE74

      Resolve Recruitment are working with one of Europe's leaders within the corporate/FMCG sectors. Due to continued growth and internal promotion they now seek an experienced Customer Services Team Leader to work from their Castle Donington offices.

      Position overview:

      To support the business within the customer services environment on a daily basis. You will be responsible for providing an excellent level of service to internal and external customers alike. Your key areas of accountability will include leading, motivating and developing a team of 12-16 Customer

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      Location
      Coventry
      Posted
      03/05/2016 (11:20) 
      Company
      Job Type
      Permanent 
      Description

      Spring Personnel are delighted to be recruiting for a leading organisation based in Coventry who are actively looking to recruit a Professional Customer Service Team Leader into their Contact Centre based team.

      Salary depending on experience £22,000 - £25,000 + bonus / commission

      As the Customer Service Team Leader you will be:

      * Working in a modern and airy contact centre with a professional team environment
      * Responsible for leading a team of 12 - 15 In-bound Customer Service and Sales Advisors, working within a financial service environment
      * Mentoring and coaching your team to ensure they all deliver and develop within their roles
      * Measuring…

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      Salary/Rate
      £22,000 - £25,000/annum 
      Location
      Coventry
      Posted
      13/05/2016 (15:31) 
      Company
      Job Type
      Permanent 
      Description

      Spring Personnel are delighted to be recruiting for a leading organisation based in Coventry who are actively looking to recruit a Professional Customer Service Team Leader into their Contact Centre based team.

      Salary depending on experience £22,000 - £25,000 + bonus / commission

      As the Customer Service Team Leader you will be:

      * Working in a modern and airy contact centre with a professional team environment
      * Responsible for leading a team of 12 - 15 In-bound Customer Service and Sales Advisors, working within a financial service environment
      * Mentoring and coaching your team to ensure they all deliver and develop within their roles
      * Measuring…

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      Salary/Rate
      £32,000 - £35,000/annum Excellent Benefits 
      Location
      Glasgow
      Posted
      09/05/2016 (16:47) 
      Company
      Job Type
      Contract 
      Description

      Adecco are looking to recruit an experienced fixed term Complaints Customer Service Team Leader for our exclusive client in Glasgow.

      The successful candidate will come from a fast paced Complaints Contact Centre background and have the ability to influence and engage with others in a dynamic environment. This is a demanding role where you will be leading a team to deliver outstanding customer service.

      **Complaints Experience Is Essential**

      Responsibilities include:

      -Lead, coach and motivate all team members to ensure business, personal and team targets are achieved within agreed timescales.
      -Responsible for dealing with a complaints team

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      Salary/Rate
      £18,000 - £22,000/annum 
      Location
      Guildford
      Posted
      16/05/2016 (12:15) 
      Company
      Job Type
      Permanent 
      Description

      My Sunday Times top 100 company in central Guildford are looking for a Team Leader/Supervisor to develop and manage a team of Customer Support Advisors, responsible for assisting new and current customers over the phone, answering their questions, explaining the company's core values and benefits. The team play a vital role in both generating new members and retaining existing member.

      Key responsibilities:

      Working closely with the Customer Support team and the wider head office departments, the individual will be responsible for the following:

      * Delivering best service - working alongside the Head of Customer Support to develop a customer

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