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Salary/Rate
£24000 - £30000/annum £24,000 to £30,000 + Bonus 
Location
Harlow, Essex  
Posted
03/08/2015 (11:02) 
Agency
Job Type
Permanent 
Description


Customer Services Team Leader role with a leading warranty insurance management company based in Harlow

>Team leadership
>Coaching and development
>Performance management

>This team and performance management role is perfect for new or existing Team Leaders or Customer Service Managers coming from a customer service, telephone or support centre environment.

The perfect Customer Service Team Leader will have either a motor, automotive or insurance related career, however this is not essential.

The successful Customer Service Manager or Team Leader will be a proven man-manager, comfortable with a structured, positive and successful…

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Salary/Rate
£23000 - £25000/annum 
Location
Bristol  
Posted
07/08/2015 (11:58) 
Agency
Job Type
Permanent 
Description

A fantastic opportunity has arisen to join an exciting new company within the utilities industry. As a growing organisation with big ambitions, they are looking for a passionate Customer Service Team Leader to join their team.

Not only will you be leading a team of advisors, you will also have the opportunity to contribute towards the development of the department as the business grows.

As a Customer Service Team Leader you will:

* Manage day-to-day customer care within your team including work allocation and rotas
* Act as a team coach so that each advisor has the knowledge and skills to undertake their roles
* Undertake regular…

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Salary/Rate
£22000 - £28000/annum 
Location
Bromley  
Posted
06/08/2015 (17:38) 
Agency
Job Type
Permanent 
Description

Administration Team Leader - £22,000-28,000 - Bromley

A well established business in Bromley is currently looking to expand their Customer Services division by taking on an Administration Team Leader. As the Team Leader you will be responsible for managing a team of 9 on a day to day basis. You will train and delegate work to a team of Administrators, monitor their performance, ensure processes are followed in order to meet standard service level agreements and to generally assist the team with customer service enquiries and administrative support. You will also be responsible for training your team and to regularly assess…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£28000 - £30000/annum 
Location
Milton Keynes  
Posted
27/08/2015 (14:23) 
Agency
Job Type
Permanent 
Description

Customer Services Team Leader
Milton Keynes
£28,000 - £30,000 DOE

My Client is looking for a Customer Services Team Leader with good leadership skills and a determination to get to the root cause of problems. A natural creative solution provider with a true passion for wanting to make the customer experience pleasant and efficient. You will have great reporting skills and solid Excel knowledge. A working knowledge of SAP advantageous

Your role will be to manage, enthuse and motivate the team on a daily basis. Promoting unconditional team work, a positive and happy working environment and role model behaviour at all times.

PRINCIPAL…

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Salary/Rate
£19000 - £22000/annum excellent benefits package 
Location
Northampton Also in 1 other location 
Posted
20/08/2015 (12:07) 
Agency
Job Type
Permanent 
Description


We currently have a great opportunity for an experienced Customer Service Team Leader to join a well-established company based in St. James, Northampton.

In this hands-on role the Customer Services Team Leader will oversee and direct a team of Customer Service Coordinators to ensure they work together in a collaborative way to provide the highest level of customer service that is prompt, efficient and accurate.

Main Duties & Responsibilities
*Oversee and manage the customer service team, monitoring performance on a daily basis
*Ongoing training and coaching to continually improve the efficiency of the processes and the quality of service

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Salary/Rate
£23000 - £28000/annum 
Location
Posted
19/08/2015 (10:56) 
Agency
Job Type
Permanent 
Description

Do you have customer service team leader experience and the ability to train a brand new customer service team from scratch? Are you looking to develop your career to the next level? Our client will be entering the energy retail market in September, with a vision to build a trusted energy supplier by offering their customers unprecedented simplicity and transparency. You will be leading a team who share their big ambitions, enthusiasm and are intent on making a change in the energy industry. Could you be our new customer service team leader? If so, apply now.

Key responsibilities:

Be the first point of contact for Advisors needing support…

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Location
Kettering  
Posted
28/08/2015 (11:03) 
Agency
Job Type
Permanent 
Description

We have an exciting opportunity for a Customer Service/Call Centre Team Leader to join a well established company based in Kettering. Main responsibilities are to supervise, lead and support the day to day activities of a team of Customer Service Advisors, ensuring that customer calls are dealt with efficiently and effectively.

Your main duties will include:

*Ensure that there is adequate staff available to cover peaks and troughs
*Control timekeeping, absence and holidays within the team ensuring adequate cover is available
*Monitor and maintain department service level goals by ensuring customer service advisors meet phone accessibility…

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Salary/Rate
£24000 - £28000/annum + bonus 
Location
Warwickshire  
Posted
04/08/2015 (17:23) 
Agency
Job Type
Permanent 
Description

An award winning, large, reputable energy company in Warwickshire currently have a job vacancy for a Customer Service Team Leader/Manager, due to expansion.

The ideal candidate must have previous experience in call centre/customer service positions previously and have experience in management.

The Team Leader is responsible for outputs, welfare & the achievements of a small team of Customer Service Advisors. They will ensure the highest levels of customer service, efficiency and development of the team are achieved, as well as finding ways to improve processes and be more cost effective.

Team Managers will be expected to work a rotational…

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Salary/Rate
£22000 - £27000/annum 
Location
Wetherby, North Yorkshire  
Posted
26/08/2015 (09:23) 
Agency
Job Type
Permanent 
Description

Our client has an opportunity for an experienced Team Leader to provide excellent guidance and support to individual team members within their Order Processing department.

Motivating the team will form part of your role, as you create a positive environment that will ensure team objectives are met and exceeded. You’ll work closely with individuals, understanding their strengths and helping them to improve on specific areas, through a multitude of training mediums. With a customer focused approach, you’ll develop the team to ensure individuals also provide fantastic service and that they meet set individual KPI’s.

You’ll be proactive…

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Salary/Rate
£25000 - £28000/annum 
Location
London  
Posted
03/08/2015 (15:01) 
Agency
Job Type
Permanent 
Description

An exciting new position has become available for an experienced Customer Service Team Leader, to work with our client, one of the leading providers of social housing across London and the South East.

You will be working within a team of 45 members in Operations and managing a team of 8-10 Contact Centre Operatives.
The Contact Centre manages and handles up to 40,000 calls on a monthly basis.

Responsibilities will include:-

- Overseeing the team-quality performance, as well as developing the team and mentoring the members of staff.
- Acting as an escalation point for any queries.
- Meeting KPI's and ensuring SLAs are met.
- Keeping…

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Salary/Rate
£16000 - £18000/annum 
Location
Runcorn  
Posted
06/08/2015 (13:57) 
Agency
Job Type
Permanent 
Description

My client requires a team leader/manager to join their expanding and thriving team in Runcorn.

You will have experience of working in a telephone based customer service environment managing a team of advisors. You MUST have experience of managing a team in order to be considered.

You will be passionate about providing excellent levels of service and creating a positive experience for every customer.

Monday to Friday between 8am and 6.30 pm.

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.…

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Salary/Rate
£14 - £15/hour 
Location
Northampton, Northamptonshire  
Posted
20/08/2015 (18:05) 
Agency
Job Type
Temporary 
Description

Our client is looking to recruit a customer service team leader, on a temporary basis initially, to work within a large organisation.

The ideal candidate will have a call centre background and have experience managing a team. The role will require the candidate to listen to and monitor calls, conduct 1:1s and reviews and completing team rotas to support the team and adhere to company and legislative policies including SLAs.

Some calls in the contact centre may be of a sensitive nature so the candidate should be able to either provide support or provide a solution should calls need to be escalated.

Management experience…

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Salary/Rate
£20000 - £23000/annum D.O.E. 
Location
Edinburgh  
Posted
03/08/2015 (16:08) 
Agency
Job Type
Permanent 
Description

Office Angels are currently recruiting for a Customer Service Team Leader based in the South of the city. The hours are 8.45am to 5pm Monday to Friday and the salary is between 20k-23k dependant on experience.

The Role:

This is an extremely busy and fast paced role dealing with multi-channel online deliveries, distribution centre, planning and analysis and a lot of problem solving involved.

Experience Required:

* Our client is looking for someone with previous customer service experience at the next level.
* Ideally you will have a contact centre mentality as this role requires someone to be very reactive.

Whilst we'd love to get…

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Salary/Rate
£20000 - £23000/annum PARKING  
Location
Aylesbury  
Posted
24/08/2015 (16:31) 
Agency
Job Type
Permanent 
Description

A fantastic opportunity for a great company based in Aylesbury who are looking for a team leader who will be Responsible for the effective management of the UK Control Centre by coordinating operations to ensure that the unit meets its financial, quality and customer service targets, this role is to support the Customer Services Manager. Candidates must have perfromance management skills along with relationship building background and excellent attention to detail. There is a great opportunity to progress and increase of salary also. You must have a car for this role as 75% office based role with travel to client's offices required…

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Salary/Rate
£10 - £12/hour 
Location
Rugby, Warwickshire  
Posted
12/08/2015 (15:50) 
Agency
Job Type
Temporary 
Description

Temporary Customer Service Supervisor, Rugby £10.00-12.00p/h

This role is an ongoing temporary position, which is likely to last at least 3 months.
Candidates must have previous supervisory/team leader experience within a customer focussed role.

Duties:
• Supervise a small team as required
• Processing equipment
• Ordering equipment from suppliers
• Managing data on Excel – must have intermediate level Excel
• Production of reports
• Supplier liaison
• Attending team meetings
• Assessment of individual training requirements
• Annual staff reviews

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Salary/Rate
£21000 - £25000/annum OTE 30k, Plus Benefits 
Location
Leeds  
Posted
24/08/2015 (11:43) 
Agency
Job Type
Permanent 
Description

Elevation Office Support are currently recruiting for a number of experienced Customer Service Team Leaders to work for a modern and innovative business in central Leeds. Based close to transport links with discounted parking available this is working for a dynamic and fast paced organisation who value Customer Service above all else. As such they provide an excellent working environment for their customer service team including break out zones, games rooms and an outstanding benefits package. Your role will be managing and motivating a team of up to 15 advisers to provide a fantastic customer experience. The successful candidate will…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£18500 - £20500/annum Pension, free parking 
Location
Rotherham  
Posted
14/08/2015 (09:45) 
Agency
Job Type
Permanent 
Description

Customer Service Team Leader Insurance

Manvers, Rotherham

Full Time, Permanent

Monday to Friday 8am - 5pm 1 in 5 Saturdays

A leading company based at Manvers in Rotherham who have been established over 200 years are looking to recruit an experienced Customer Service Team Leader to join their busy team.

As a Customer Service Team Leader you will be managing a team of 10-14 customer service agents on a day to day basis and MUST have previous experience as a Customer Service Team Leader.

Your day to day duties will include managing the daily work loads and be reactive to change these throughout the day, performance management, 121's, call…

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Salary/Rate
£18720/annum 
Location
Huddersfield, Yorkshire  
Posted
21/08/2015 (13:57) 
Agency
Job Type
Permanent 
Description

Customer Service / Sales Team Leader
£18,720 per annum

OVERVIEW:

A fantastic opportunity at our well recognised and established Huddersfield based client are now looking for a Full time Customer Service / Sales Team Leader on a Temporary to Permanent basis. You will be supporting, encouraging and leading a small team.

The hours of work are 40 per week; Monday – Friday: 9am - 5pm however you must be flexible for overtime.

The key purpose of the Sales & Customer Service Team Leader role will be;
Handle customer complaints and returns professionally and efficiently
Ensure all our products are listed on all possible platforms
Constantly…

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Salary/Rate
£25000 - £30000/annum 
Location
Middlesex  
Posted
10/08/2015 (15:47) 
Company
Job Type
Permanent 
Description

Printerpix is a digital photo and communication ecommerce business, where we strive on a daily basis to revolutionize the way companies engage with the world. With 2 million users in 20 countries, we have a unique, truly diverse culture of talented employees committed to making a difference in their communities and in the work that they do.

The Role

The Customer Service Supervisor is responsible for leading a team of top performing, goal oriented Customer Service Representatives. Responsibilities include overseeing the Customer Service department and monitoring the performance of Customer Service Representatives.

The ideal candidate…

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Salary/Rate
£23000/annum 
Location
Birmingham  
Posted
26/08/2015 (16:10) 
Agency
Job Type
Permanent 
Description

An exciting opportunity has arisen for a Customer Service Team Leader to join one of the largest providers of independent healthcare in the UK. Alliance Surgical delivers bespoke specialist healthcare solutions to private and corporate patients throughout the UK with a membership of approximately 1500 Senior NHS/Private Consultants and has an enviable portfolio of clients that includes prominent global businesses.

We are looking for a strong leader who is dynamic, proactive and innovative with proven experience of leading a team to success. We want a target driven individual who understands how to motive and lead a team in a professional…

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Salary/Rate
£19000 - £25000/annum 
Location
Verwood  
Posted
04/08/2015 (09:53) 
Agency
Job Type
Permanent 
Description

Job Title: Customer Service Team Leader
Location: Verwood, Dorset
Salary: £19,000 - £25,000

An experienced Customer Service Team Leader is required to join the team of a national growing company based in Verwood. Applicants should have strong customer service experience, preferably within a call centre environment, along with a good understanding of MS Office and exceptional supervisory skills. Experience of the automotive industry and an understanding of Risk mitigation/compliance would be advantageous.

Job purpose:

To drive and deliver exceptional business performance in the customer service team through powerful leadership…

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Location
Basildon  
Posted
14/08/2015 (15:00) 
Agency
Job Type
Permanent 
Description

Our client, a leading global company is looking for an experienced Customer Services Team Leader for their Basildon office.

The Team Leader will provide leadership and delivery of customer service to customers enrolled in Stock Management Services primarily in UK & IRL. The Team Leader will be responsible for all aspects of services delivery as well as support to the regional sales team winning new contracts. The Team Leader will also be responsible for recruiting and retaining an analyst team and will set the objectives of that team in meeting the overall strategic objectives of the Stock Management business unit.

Working with the team

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Salary/Rate
£22000 - £25000/annum 
Location
Swindon  
Posted
20/08/2015 (14:05) 
Agency
Job Type
Temporary 
Description

Key Duties :

Supervising a team of Helpdesk Operators
Understanding of FM, Helpdesk and Hospital would be advantageous
Previous Call Centre/Customer Service managerial experience would be beneficial
Dealing with the allocation of jobs to the team
Monitoring the jobs from start to finish which will include dealing and chasing jobs and taking the completed job inputting engineers detail and closing out jobs
Logging reactive issues in to our internal system ensuring as much detail is captured to assist the estates team to rectify the problems efficiently
General Administration and customer service skills.
Flexibility and dedication is key…

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Job Type
Temporary 
Applications
More than 10  
 
Salary/Rate
£17500 - £22000/annum 
Location
Southend-On-Sea  
Posted
03/08/2015 (10:23) 
Agency
Job Type
Permanent 
Description

Long established company in Southend are seeking an experienced Customer Service Team Leader to lead, coach, motivate and develop a team of customer service call handlers to ensure that individual, team and department call handling targets are met and that agents deliver an exceptional level of customer service at all time.

Duties will include:

Lead and motivate a team of up to 20 agents to ensure all call handling and sales objectives are achieved
To supervise the work load to the team, allocating team members to optimise service provision and admin support across the hours operation of the contact centre
Coach team members and provide…

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