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Salary/Rate
£32342/annum Salary Up  
Location
Birmingham Business Park, West Midlands
Posted
18/01/2016 (13:42) 
Company
Job Type
Permanent 
Description

Team LeaderCustomer Service Centre x 2
Birmingham Business Park, Solihull Parkway
Salary Up to £32,342

37 hour permanent post: working a rota pattern that will include shifts 8am – 4pm; 12 – 8pm and 9 – 5pm.

New year, New Job ….how about in our clients New Customer Service Centre?

As one of the largest and most successful registered housing providers in the Midlands they’re seeking two successful individuals who will hit the ground running. Motivated and passionate you will manage and develop a team of Customer Service Advisors handling a variety of enquires over the phone and electronically.

Are you a confident and inspiring Team Leader

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Location
Motherwell
Posted
11/02/2016 (08:50) 
Company
Job Type
Contract 
Description

* To manage the order management process within the OEM channel and assigned markets as well as all incoming customer phone calls and requests.
* To recruit, induct, develop, support and motivate a team delivering front line customer services to ensure resolution of enquiries and complaints at the earliest opportunity.
* Motivating and driving performance with the team, achieving the targets set adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction.
* Work closely with the OEM Sales Leaders and Account Managers as well as the OEM Supply Chain Planning Team and execute…

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Salary/Rate
£25000 - £28000/annum 
Location
Hitchin, Hertfordshire
Posted
29/01/2016 (16:11) 
Company
Job Type
Permanent 
Description

We are now looking for a Team Leader to manage the day-to-day running of our Contracts Team who look after the delivery of our service contracts.

You will be passionate about delivering first class customer service and have the ability to think outside of the box and motivate your team. Your knack for communicating effectively and leading a team to success will be imperative in this role, as you will be working towards targets and be expected to consistently deliver. You’ll have excellent commercial awareness and be comfortable working within a fast paced environment, where team work is essential.

The ideal candidate will have strong customer

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Salary/Rate
£24000 - £28000/annum 
Location
Hitchin, Hertfordshire
Posted
29/01/2016 (16:32) 
Company
Job Type
Permanent 
Description

Our client is looking for a Team Leader to manage the day-to-day running of their contracts team who look after the delivery of service contracts.

You will be passionate about delivering first class customer service and have the ability to think outside of the box and motivate your team. You will be responsible for 5 members of staff. Your knack for communicating effectively and leading a team to success will be imperative in this role, as you will be working towards targets and be expected to consistently deliver. You’ll have excellent commercial awareness and be comfortable working within a fast paced environment, where team work is essential…

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Salary/Rate
£25000/annum + . 
Location
Thornbury
Posted
12/02/2016 (11:57) 
Company
Job Type
Permanent 
Description

Customer service team leader – Thornbury - £25k

This is a fantastic opportunity to join an expanding company in a newly created role. As a growing organisation with big ambitions, they are looking for a passionate Customer Service Team Leader to join their team.

As the successful Customer Sales Team Leader, you will lead a small team of Advisors to ensure all Customer interactions meet the right quality and performance indicators. This is hands on management position and the successful candidate will be expected to play their part in account management, inbound and outbound calling.

As a Customer Service Team Leader you will:

- Manage day…

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Location
Wakefield
Posted
05/02/2016 (09:36) 
Company
Job Type
Permanent 
Description

Customer Service Team Leader

Wakefield

£18-£20k

Permanent

A fantastic opportunity for a Customer Service Team Leader role has just become available, due to expansion, at a Charitable Organisation.

You will be the Team Leader of 10 Customer Service Advisors; your duties will include but are not limited to:

* Ensuring tasks are given to agents dependant on their skills
* Motivating the Customer Service team to achieve any targets
* Keep Customer Service Advisors up to date with any changes in the charity
* Assist with any enquiries or complaints the Customer Service agents have from donors
* Give feedback to Customer Service agents…

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Salary/Rate
£22000 - £27000/annum 
Location
Bradford
Posted
19/01/2016 (18:21) 
Company
Job Type
Permanent 
Description

Our client, a high street retailer who are rapidly expanding throughout the UK, are looking to employ a Customer Service Team Leader. The successful candidate will manage a team of 10+ Customer Service Advisors dealing with telephone and email queries whilst remaining hands on when needed. On offer is an excellent salary for a skilled communicator with good written English skills, experience in a customer service role, and the soft skills to manage a team.

Customer Service Team Leader - Roles and Responsibilities

- Manage a team of Customer Service Advisors in a very fast paced environment
- Be hands on and deal with customers when needed…

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Job Type
Permanent 
Applications
More than 10
 
Salary/Rate
£25000/annum 
Location
Telford, Shropshire
Posted
04/02/2016 (09:38) 
Company
Job Type
Permanent 
Description

Customer Service Team Leader – Permanent - Telford

ITR Personnel are now recruiting on behalf of a large, Telford based organisation for a Customer Service Team Leader on a permanent basis. Working for a large, successful business in modern offices, this Customer Service / Administration Team Leader role will suit an experienced, professional candidate looking for a new challenge.

Duties within this exciting role will include (but not be limited to):

 Day to day management of a small office team including planning, allocation of work and resources, recruitment, performance reviews, training and development
 Develop key relationships with…

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Salary/Rate
£25000/annum Benefits 
Location
Crewe
Posted
26/01/2016 (11:37) 
Company
Job Type
Permanent 
Description

Customer Service Team Leader - Crewe / Sandbach surrounding area

This is an excellent opportunity for an experienced Customer Service Team Leader to join our prestigious client. The successful candidate will have overall management of the Customer Service Team.

Job requirements:
*Ensuring compliance with customer requirements
*Establish KPI's for the customer service team
*To implement performance management for the direct reports
*Day to day team management
*
Candidate requirements:

*Ability to provide excellent customer service
*Management experience of a customer service team
*Excellent communications and motivational skills
*Ability…

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Salary/Rate
£18000 - £19000/annum Depending on experience 
Location
Newark-on-Trent
Posted
12/02/2016 (16:32) 
Company
Job Type
Permanent 
Description

Customer Service Team Leader
Newark, Nottinghamshire, Full Time, Permanent
Salary up to £19,000 depending on experience

Role

Our market leading clients in Newark are looking for an experienced and confident Customer Service Team Leader to ensure that all service levels are achieved and customer expectations are met or exceeded.

The Team Leader will ensure all team members understand their objectives and work together to achieve this. You will also be responsible for monitoring and coaching team members to ensure everyone is working towards the same end goal.

Key responsibilities

- Ensure high quality service to internal and external customers

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Salary/Rate
£18000 - £21000/annum 
Location
Leeds
Posted
19/01/2016 (11:02) 
Company
Job Type
Permanent 
Description

PERMANENT CUSTOMER SERVICE TEAM LEADER ROLES AVAILABLE

Leeds City Centre

Interaction Recruitment are the UK's fastest growing independent recruiter with offices Nationwide. We operate within the Commercial, Industrial, IT, HR, Engineering and Local Government sectors.

We have a fantastic opportunity for you to support a small team of customer service advisors in a prime city centre location, for one of the UKs top industry leaders in technology.

Our client is looking to expand in the Leeds area to build on an already impressive customer service team providing their customers with a first class service and experience. With this in mind…

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Job Type
Permanent 
Applications
More than 10
 
Salary/Rate
£20000 - £22000/annum Bonus + Benefits 
Location
Hemel Hempstead
Posted
27/01/2016 (11:43) 
Company
Job Type
Permanent 
Description

Customer Service Team Leader * Hemel Hempstead * £25,000 - £27,000 p.a. + Bonus + Amazing Benefits and Discounts * Career Progression * Fun Dynamic Company * Huge Brand *

Customer Service Team Leader is required for one of the UK`s best loved brands who have a head office in Hemel Hempstead.  We are looking for an individual who has a strong personality along with a passion for motivating others with a background in leading high energy teams.  You will also be creative in everything that you do.

Leading and inspiring a team of 15 people you will work in a contact centre of 130 whose attitudes are best described as ‘bright and breezy` delivering…

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Salary/Rate
£28000 - £32000/annum 
Location
Epsom
Posted
09/02/2016 (16:55) 
Company
Job Type
Permanent 
Description

Customer Service Team Leader

My client a reputable and leading organisation based in central Epsom are seeking an experiences Customer Service Team Leader to lead and manage the customer service team to ensure 'first class' services are provided. You will be providing effective leadership and supervision to a small team ensuring staff deliver high quality and consistent advice and support to clients, whilst identifying areas of improvement.

Main Duties

Day to day line management responsibilities for the Customer Services team.
Lead and coordinate weekly team meetings
Ensure team are completing work activities within agreed time frames…

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Salary/Rate
£23000 - £24000/annum bonus 
Location
Altrincham
Posted
07/02/2016 (06:15) 
Company
Job Type
Permanent 
Description

We are looking for a Customer Service Team Leader to manage a team of inbound Customer Service Advisors, providing them with the leadership, management and guidance to deliver an excellent level of customer service to the customers of one of the UK's leading mobile phone companies.

Your primary focus will be to manage the day to day performance of your team, ensuring that they deliver their targets with respect to call times AND call quality. You will coach team members on a daily basis to ensure that personal development plans are met and that individuals' career development objectives are realised. You will be responsible for all of the management…

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Salary/Rate
£13.57/hour holidays 
Location
Kings Lynn
Posted
12/02/2016 (14:43) 
Company
Job Type
Temporary 
Description

Are you a Customer Service Team Leader and do you want to work for one of the UK's leading industry companies.

If the answer is Yes then we want you to apply to this advert. We are currently recruiting for a Customer Service Team Leader opportunity based in Lings Lynne, Norfolk.

The Team Leader is responsible for the day-to-day supervision of a team within a specific area of the customer services department. You will be responsible for prioritizing and making decisions on work-flow on order to deliver excellent customer service meeting contractual and service level obligations.

We want to hear from you if you have the following competencies…

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Salary/Rate
£28000/annum 
Location
Hitchin
Posted
29/01/2016 (15:43) 
Company
Job Type
Permanent 
Description

We are currently recruiting for a Team Leader to manage the day-to-day running of the Contracts Team who looks after the delivery of the service contracts.

You will be passionate about delivering first class customer service and have the ability to think outside of the box and motivate your team. Your knack for communicating effectively and leading a team to success will be imperative in this role, as you will be working towards targets and be expected to consistently deliver. You’ll have excellent commercial awareness and be comfortable working within a fast paced environment, where team work is essential.

The ideal candidate will have strong…

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Salary/Rate
£13 - £14.42/hour 
Location
City of London
Posted
12/02/2016 (13:45) 
Company
Job Type
Temporary 
Description


Are you available immediately?

Are you a confident and energetic individual with previous customer service team leading experience?

JOB ROLE: Customer Service Team Leader
JOB TYPE: Temporary
DURATION: 1 month potentially longer
HOURS: Monday to Friday 9.30am - 10.00pm Saturday and Sunday 9.30am - 6.00pm (shifts between these hours)
SALARY: 13.00 - £14.42 per hour
LOCATION: Liverpool Street Area

DUTIES INCLUDE BUT ARE NOT EXCLUSIVE TO:

*Responsible for motivating, coaching, mentoring and developing the team of customer service individuals
*Encouraging staff to deliver an exceptional customer experience
*Full responsibility for ensuring…

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Salary/Rate
£23000 - £25000/annum 
Location
Edgware
Posted
08/02/2016 (16:33) 
Company
Job Type
Permanent 
Description

My client, a prosperous industrial manufacturer, are looking for a creative, friendly and highly motivated Customer Service professional to join their close-knit team on a full-time, permanent basis. They are looking for a person who is self-motivated, has a strong work ethic and experience in working within a customer services team environment.

With this role comes an opportunity to quickly ascend to the role of Team Leader. A passion for customer excellence and a desire to progress in their career will yield further opportunities for progression within the company for the right applicant.

The Role:
The role will ensure the smooth running…

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Salary/Rate
£20000 - £22000/annum  
Location
North Durham
Posted
04/02/2016 (12:09) 
Company
Job Type
Permanent 
Description

An experienced Customer Service Team Leader with a background in account management and/or sales within manufacturing by a market leading manufacturer and wholesaler in County Durham (North).

Key Duties & Responsibilities

- Leading a team of customer service staff
- Analysing statistics to manage and improve customer service levels
- Developing customer service procedures, policies and standards for the organisation
- Investigating and resolving customers' problems, which may have been escalated by customer service assistants
- Providing advice to customers in a courteous and professional manner
- Being involved in staff recruitment…

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Job Type
Permanent 
Applications
More than 10
 
Salary/Rate
£23000 - £26000/annum £23K + bens + performance bonus 
Location
Kings Hill, Kent
Posted
04/02/2016 (09:42) 
Company
Job Type
Permanent 
Description

We are currently recruiting for an employer of choice on Kings Hill for a Customer Service Team Leader, although this position is also akin to a Real Time Analyst, but in a customer services setting!

We are searching for an individual to oversee a small team of 9 Customer Service Advisers in order to monitor contact centre performance on a real time basis and enhance overall customer experience.

In addition to the above, you will also require:
- basic knowledge of Contact Centre fundamentals
- strong mathematical skills
- a technical aptitude
- love working with and analysing numbers
- able to look for patterns and highlight trends and relate…

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Salary/Rate
£24000 - £25000/annum 
Location
Bradford
Posted
20/01/2016 (13:28) 
Company
Job Type
Permanent 
Description

An Opportunity has become available to join an Outdoor clothing equipment company based in West Yorkshire as a Customer Service Team Leader.

The Successful Individual will be responsible for:

* Daily Operation of Managing a Customer Service team of 10
* Hands on Management of staff - training and leading your team.
* Providing a professional approach for the team, leading from the front and providing a brilliant customer service experience.
* To effectively manage your team to ensure delivery of key business KPI's.

The Candidate:

* The successful candidate will be experienced within Customer Service - From an E-Commerce background.
* Excellent…

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Job Type
Permanent 
Applications
More than 10
 
Salary/Rate
£30000/annum 
Location
Portsmouth
Posted
20/01/2016 (13:09) 
Company
Job Type
Permanent 
Description

CUSTOMER SERVICES TEAM LEADER

SALARY £30K (DOE)

MONDAY TO FRIDAY 40HRS PER WEEK

My client is a national provider of waste logistics solutions. They are looking for an experienced Team Leader to manage the overall performance and customer service of the contact centre.

Key Responsibilities:

Manage the daily running of the contact centre
Monitoring and implementing ways to enhance the quality of customer service
Reporting on the Contact Centre's overall performance
Set and meet performance targets
Organising staffing to include shift patterns
Reviewing staff performance and planning training sessionsThis list is not exhaustive…

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Salary/Rate
£18/hour 
Location
Morden
Posted
09/02/2016 (18:32) 
Company
Job Type
Temporary 
Description

Due to internal movement, my client is looking to recruit a Customer Services Team Leader, to motivate and inspire a small team of 8.

My client will be looking for someone who has previous experience of managing a team in a busy call centre environment, and it would be advantageous if the experience was gained from within Social Housing. The team is going through a period of change, so you must be able to communicate effectively, and gain trust from the team.

You'll be responsible for a team of 8 Customer Services Advisors (a mixture of temporary and permanent employees.) You will be required to work closely with the Customer Services Manager…

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