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Salary/Rate
£20000 - £24000/annum 
Location
Manchester, Lancashire  
Posted
16/06/2015 (16:46) 
Agency
Job Type
Permanent 
Description

Team LeaderCustomer Services
Banking/Financial
Manchester
£20,000 – 24,000 (dep on exp)
Permanent
I am currently recruiting for an experienced Team Leader role for a leading financial company based in Manchester. This role is integral to actively support, lead and develop a team of around 14 Complaint/Case Handlers who are required to provide the highest standards of customer service in a fast paced inbound contact centre environment.

Using appropriate feedback, coaching, training and development activities, you will ensure that Advisors fulfil their potential and strive to make the workforce a happy and productive place to be.

Key…

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Salary/Rate
£20000 - £24000/annum 
Location
Manchester, Lancashire  
Posted
17/06/2015 (10:54) 
Agency
Job Type
Permanent 
Description

JOB: Our client is looking for an experienced Customer Service Team Leader for a well-known call centre based in central Manchester.
Job Description
The primary focus of the Team Leader role is to actively support, lead and develop a team of around 14 Complaint/Case Handlers who are required to provide the highest standards of customer service in a fast paced inbound contact centre environment. Using appropriate feedback, coaching, training and development activities, you will ensure that Advisors fulfil their potential and strive to make the workforce a happy and productive place to be.

Key Responsibilities:
• Managing to team

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Salary/Rate
£20000 - £25000/annum + Free parking 
Location
Milton Keynes  
Posted
24/06/2015 (09:44) 
Agency
Job Type
Permanent 
Description

PERMANENT Customer Service Team Leaders– CALL CENTRE

£20 - 25k DOE + Benefits
40 hours pw, 5 days over 7 Shift: Working between Monday to Friday, 8am- 10pm, Saturday 8-5pm & Sunday 10am-4pm (1 weekend in every 3).

Customer Service/ Complaints Team Leader/ Manager/Shift Manager- Call Centre
FSA/Banking/Credit Cards/Collections

Key responsibilities:
* Maximising the skill and potential of collections team members – KPI’s-SLAs – Staff rotas
* Acting as a central point of communication between the team, peers and management
* Coaching team members, identifying gaps and needs where applicable
* Providing vision…

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Salary/Rate
£16000/annum 
Location
Minworth  
Posted
23/06/2015 (10:32) 
Company
Job Type
Permanent 
Description

The Works, the UK’s leading discount book store are looking for a Customer Services Team Leader to join the team at the Head Office based in Minworth, Sutton Coldfield. The successful candidate will receive a salary of £16,000 per annum.

With over 300 stores across the UK, The Works is the UK’s leading discount book store. We serve over 22.5 million people of all ages every year and with product lines which also include Children’s Toys & Games, DVDs, Stationery, Seasonal Gifts and Arts & Crafts; we provide more than just your regular books in our stores.

As our Customer Services Team Leader you will be required to manage all aspects…

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Salary/Rate
£19000/annum 
Location
Chester, Cheshire  
Posted
08/06/2015 (23:47) 
Agency
Job Type
Permanent 
Description

Revive Recruitment has engaged with a local, successful and expanding busy business to recruit the exciting position of a full time Customer Service Team Leader to join their team.

Position Title: Customer Service Team Leader
Salary: £19,000 per annum
Hours: 8.30pm to 5.30 pm, Monday to Friday with one hour for lunch.

The Role:

This newly created position will be to manage and motivate a small team of Inbound Call Handlers.
• Your position will be to manage the amount of inbound calls to the operation, monitoring the quality standards within the team and identifying training and supportive needs.
• Accountable for team performance…

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Salary/Rate
£18000 - £25000/annum 
Location
Leicester  
Posted
19/06/2015 (20:05) 
Agency
Job Type
Permanent 
Description



This a great opportunity for an Customer Service Team leader in Leicester commutable from Leicester, Loughborough, Coalville, Melton Mowbray, Long Eaton

A great package is available basic £20-25k and bonus

Selling landscaping building products through merchants and national buying groups and specification projects

The Successful Customer Service Team leader will work for a company that can boast:

A people friendly company offering a calm working environment, with a huge emphasis on teamwork

A National company is achieving year on year growth at an enviable rate and holds a strong position in their market.

The ethos of this company…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£7.15 - £7.50/hour Free Parking  
Location
Plymouth, Devon  
Posted
24/06/2015 (18:06) 
Agency
Job Type
Temporary 
Description

Wise Employment are currently looking for a Customer Service Team Leader to join a busy Customer Service Team for a Plymouth based business.

This is a Temp to Perm Position

£7.15- £7.50 per hr DOE

As a Customer Service Team Leader you will have a strong proven background as a customer service team leader or within a similar role.

You will be leading and managing a small team of customer service advisors ensuring they are productive and producing exceptional levels of customer service to customers, clients and suppliers. You will be ensuring that compliance is met to the highest standards.

The successfully candidates will possess…

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Salary/Rate
£23000 - £24000/annum 
Location
Worthing  
Posted
12/06/2015 (17:33) 
Agency
Job Type
Permanent 
Description

Our client is a large utilities company looking for a Customer Service Team Leader to join their Collections Team in Goring-by-Sea.

The Team Leader will responsible for the day to day running of the collections team and will be required to lead the team in successful delivery of targets and objectives. The team leader's accountabilities will include, but not be limited to:
* Floor walking
* Conducting regular team meetings
* Daily tracking and monitoring of performance
* Ensuring the team are fully trained and able to deliver excellent customer service
* Managing the work of the team to ensure timeliness and quality of the customer

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£25000 - £30000/annum £25,000 to £30,000 Plus Bonus 
Location
Harlow, Essex  
Posted
04/06/2015 (13:18) 
Agency
Job Type
Permanent 
Description


A Customer Services Team Leader is required for a leading warranty insurance management company in Harlow

>Team leadership
>Coaching and development
>Performance management
>This team and performance management role is perfect for new or existing Team Leaders or Customer Service Managers coming from a customer service, telephone or support centre environment.

The perfect Customer Service Team Leader will have either a motor, automotive or insurance related career, however this is not essential.

The successful Customer Service Manager or Team Leader will be a proven man-manager, comfortable with a structured, positive and successful…

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Salary/Rate
£30000 - £37000/annum Excellent Package 
Location
Camberley, Surrey  
Posted
16/06/2015 (10:53) 
Agency
Job Type
Permanent 
Description

Our client is a global leader in the development of cutting edge health care products. They are currently seeking a passionate Customer Service Team Leader to lead a team of highly professional Customer Service Representatives in the delivery of an outstanding customer experience.
The Customer Service Team Leader is responsible for building, developing and retaining an exceptional customer care team through a program of careful selection, comprehensive training, development initiatives and inspirational management. The role will manage a team of Customer Service Representatives delivering industry leading professional customer service

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Location
United Kingdom  
Posted
15/06/2015 (20:18) 
Agency
Job Type
Temporary 
Description

Customer Service Team Leader Wanted in West London! (Temporary)

Are you a Customer Service Team Leader who has managed over 4 customer service officers within Social Housing? Passionate about providing excellent Customer Service?

The Role

I am currently looking for a Customer Service Team Leader for a Housing Association in West London. This will be a 3-5month temporary contract for the right candidate. You will be able to manage 4 Customer Service Officers in a contact centre.

You

You will have minimum 2 years experience working in Public Sector.

* You will be able to manage minimum of 4 Customer service advisors in a busy contact…

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Job Type
Temporary 
Applications
Less than 10  
 
Salary/Rate
£25000/annum 
Location
Stoke-on-Trent, Staffordshire  
Posted
26/06/2015 (15:20) 
Agency
Job Type
Permanent 
Description

CUSTOMER SERVICE TEAM LEADER REQUIRED FOR STOKE ON TRENT BASED COMPANY

CUSTOMER SERVICE TEAM LEADER
STOKE ON TRENT
PERMANENT
FULL TIME HOURS
UP TO £25K DOE

Due to continued success, our Staffordshire based client has an excellent opportunity for an experienced Customer Service Team Leader to join the team at their site in Stoke On Trent, close to Newcastle Under Lyme, Leek, Stone, Congleton and Crewe.

The main responsibilities of this exciting role are as follows:

• Supervising the customer service and logistics team to ensure the highest levels of customer service are provided at all times
• Ensuring that all telephone calls…

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Salary/Rate
£19000 - £20000/annum 
Location
Welwyn Garden City  
Posted
17/06/2015 (11:13) 
Agency
Job Type
Permanent 
Description

A fantastic opportunity has arisen for a Customer Service Team Leader to join a prestigious company based in Herfordshire Area. This is a busy fast paced Customer Service Position.

As a Customer Service Team Leader you will be assisting in the Customer Service Manager. You will be delivering First Class Service to all Customer and the Sales Team.

the role will involve:
Dealing with Clients over the phone, order processing
Account Management
People Management
General Administrative duties

The ideal candidate would have at least 2 years Customer Service Team Leader background within a Product Industry.

To hear…

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Salary/Rate
£28000 - £35000/annum 
Location
West Midlands  
Posted
05/06/2015 (15:17) 
Company
Job Type
Permanent 
Description

Customer Service Team Leader
West Midlands
Circa £30,000 per annum
35 hours per week

The home is THE essential foundation that every one of us needs in order to build our lives. Without that no-one can play their full part in our society. We believe that our customers have a right to more than just a home. We believe that everyone can achieve something more. We believe that we are best placed to be able to help our customers to do this. Set against a background of hard economic times, welfare reform and austerity - there is now, more than ever, a need to build up the resilience and self reliance of our customers.

Here at Bromford…

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Salary/Rate
£25000/annum 
Location
Warwick  
Posted
12/06/2015 (16:55) 
Agency
Job Type
Permanent 
Description

Our Client is a growing business who's staff and customers are at the heart of everything they do.
Due to continued growth are looking for customer service Team Leader. This is a demanding role and call levels are high so people who have worked in a call centre environment before would be ideal
Job Summary
The team leader will be responsible for the welfare, outputs and achievements of a small team of customer service advisors. Ensuring the highest levels of customer service, telephone response management, advisor efficiency and development, this post holder will also strive to identify areas of process improvement and cost efficiencies…

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Salary/Rate
£23000 - £25000/annum DOE + Package  
Location
Stoke on Trent  
Posted
22/06/2015 (13:01) 
Agency
Job Type
Permanent 
Description

Our Client based in Stoke on Trent are p[leased to offer the role of Customer Service Team Leader based in their local offices.

The role is working 8 hour shifts between 8am and 5.30pm Monday to Friday with a salary package of £23-25,000 PA plus healthcare and pension contributions.

The ideal candidate will be experienced in a varied customer service role covering logistics, procurement, account management, Warehouse and production. Experience working in credit control and sales environment is also an advantage along with people management experience.

The Main duties include:

Manage the day to day workload of 3 staff
Provide a quality…

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Salary/Rate
£18500/annum Pension, free parking 
Location
Rotherham  
Posted
30/06/2015 (10:59) 
Agency
Job Type
Permanent 
Description

A leading company based on the border or Rotherham and Barnsley who have been established over 200 years are looking to recruit an experienced Customer Service Team Leader to join their busy team.

You will be managing a team of 10-14 customer service agents on a day to day basis and MUST have previous experience in managing a similar sized customer service team.

Your day to day duties will include managing the daily work loads and be reactive to change these throughout the day, performance management, 121's, call auditing, appraisals, quantity performance monitoring, quality audits of work load, running monthly team meetings, handling…

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Salary/Rate
£28000 - £30000/annum free car parking 
Location
Luton  
Posted
04/06/2015 (16:28) 
Agency
Job Type
Permanent 
Description

Customer Service Team Leader

My client is seeking a customer service team leader to join an expanding team . Manage and develop CSA delivery by adopting the 1st call resolution approach.To be the escalation point when a CSA is unable to meet the customer's demands and needs, or when a higher degree of authority is required to resolve an issue.Brand management for activities concerning key accounts (callouts/PPMs).Take full responsibility for all incoming company service ticket resolutions.Produce Daily Engineering schedules for submission by 3pm.Produce weekly reports as required.Engage in all ad hoc activities

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£20000 - £25000/annum 
Location
Oldbury  
Posted
29/06/2015 (11:25) 
Agency
Job Type
Permanent 
Description

Interaction Recruitment are pleased to be recruiting on behalf of their client based in Oldbury, Birmingham for a Customer Service Team Leader on a permanent basis.

Salary: £20-25k per annum DOE

Hours: 40 hours per week between 8am - 11.30pm on a rota basis over 7 days per week.

My client operates a 24/7 business and is currently looking to expand hence the reason for this vacancy.

Job Dimensions

Manage, coach and motivate a team of 10-15 customer service advisors

Operate in a customer service environment

Ensure achievement of numerous service levels dependent on products/services and client contract

Judgement Skills…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£25000 - £31000/annum  
Location
Epsom  
Posted
23/06/2015 (11:41) 
Agency
Job Type
Permanent 
Description

Customer Service Team Leader

New & exciting role with well established company, based in Epsom.

Job Specification

- Responsible for the day to day supervision of the Order Management team to ensure the efficient and smooth running of the team
- Ensuring a high standard of customer support is maintained and that the targets are achieved
- Dealing with customers in both the UK & Europe

Person specification

- Educated to A-Level standard (or equivalent)
- SAP experience would be an advantage
- ERP experience is desirable
- Good knowledge of MS Office
- A background in science / pharmaceutical sector would be an advantage
- Team

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Location
Corby  
Posted
18/06/2015 (14:18) 
Agency
Job Type
Temporary 
Description

Adecco are the sole supplier for RS Components in Corby.

We are currently seeking an experienced Team Leader to be part of our busy Customer Service team.

You will be based on site in Corby and will be responsible to overseeing the call centre team as well as Live Chat.

This role would be temporary for minimum of 10 months to cover an internal secondment.

The ideal candidate will

- have previous Team leader or managerial experience within Customer Service
- ideally have experience of managing a team who are based offline dealing with live chat
- be available immediately
- strong IT skills.

If this is the role for you, Don't…

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Salary/Rate
£28000 - £32000/annum 
Location
Bury St Edmunds  
Posted
08/06/2015 (09:27) 
Agency
Job Type
Permanent 
Description

Customer Service Team Leader – Bury St Edmunds £26,000 - £32,000

The Team Leader Consumer Contact manages the Assistants Consumer Care and the Assistant Consumer Webcare (team composition can vary according to the market). You will ensure optimal contact between the members of your team and any other teams they collaborate with. You will also be the internal contact person for information regarding Consumer Contact data.

* Management:
* Coordinating the daily activities of the Consumer Contact team
* Optimizing daily procedures and processes
* Ensuring that written, verbal, and online questions, complaints and comments about branded…

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Salary/Rate
£25000 - £30000/annum 
Location
Luton  
Posted
05/06/2015 (15:52) 
Agency
Job Type
Temporary 
Description

Adecco are currently recruiting for a Customer Service Team Leader to join our fast growing client who are a market leader within their industry.

This is a temp - perm opportunity, working Monday - Friday (8.30am - 5.30pm) with an hourly rate equivalent to £25,000 - £30,000 DOE.

Duties Include:

- Manage agents and assist with the 1st call resolution app;roach
- Deal with escalations an d complaints
- Account/B rand management
- Produce daily engineering schedules
- Produce and complete daily, weekly and monthly reports
- Ad-cod duties as and when required

The ideal candidate will have experience within a similar role.

Exposure…

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Job Type
Temporary 
Applications
More than 10  
 
Location
Exeter  
Posted
29/06/2015 (16:40) 
Agency
Job Type
Permanent 
Description

We are actively recruiting for a strong people person and effective communicator to take on the responsibility of an International Customer Services Team Leader, you will support & help lead a team of International Customer Services Administrators to ensure their individual & group performance is maximised.

Alongside managing some Key Accounts for specifically the Polish and Russian market, you will be responsible for the support of the Int'l Customer Services Team as a whole.

Organised and analytical, you will assist the International Customer Services Manager in identifying opportunities for improvement and implementing process & system…

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Salary/Rate
£17500 - £18500/annum Benefits  
Location
Caerphilly  
Posted
09/06/2015 (16:12) 
Agency
Job Type
Permanent 
Description

Our established client is looking to recruit for a Team leader to supervise the help desk administrators on a daily basis.

The role will be to develop a thorough understanding of Business Objects, Customer Portal and CMS to ensure the provision of accurate reporting is promoted and upheld

To engage with Key Account customers to ensure an understanding of their reporting needs, and to work closely with IT to develop our reporting provision

To ensure that all department and customer SLAs are adhered to and under constant review

To ensure that all staff are trained in order to provide cover during periods of absence so that customer service

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