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Salary/Rate
£18000/annum 
Location
Dorset  
Posted
20/07/2015 (11:13) 
Agency
Job Type
Permanent 
Description

A fantastic opportunity is available for a Customer Services Team Leader to join a prestigious garden centre in the beautiful town of Ferndown, Dorset. The successful Customer Service Team Leader will work full time at the garden centre, earning a salary of £18,000 per year.

As Team Leader you will lead the Customer Service team/department to maximise profit, minimise losses and offer excellent customer service through effective allocation of resources and accurate administration, in order to meet company sales targets and objectives. Reporting to the Assistant General Manager, the successful Customer Service Team Leader will…

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Salary/Rate
£35000 - £45000/annum £40,000 approx 
Location
Bishops Stortford, Hertfordshire  
Posted
20/07/2015 (16:54) 
Agency
Job Type
Permanent 
Description

My client are a leading service provider of world class technology solutions across all industry sectors.

They are currently offering and exceptional opportunity for an experienced and passionate Team Leader to deliver new levels of performance and build a quality team focussed on delivering world class customer service.

You must have at least 2 years of proven and successful team leadership and 5 years in a customer services environment.

Energy, drive and enthusiasm are all key attributes you will need as well as a passion for delivering world class service

It is critical that you are experienced and comfortable engaging with…

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Salary/Rate
£23000 - £26000/annum 
Location
Littlehampton, West Sussex  
Posted
10/07/2015 (15:38) 
Agency
Job Type
Permanent 
Description

Our Client requires and experienced Customer Services Professional to lead a team of Customer Service Advisor's; ensuring the team process's customer orders to an exacting standard. Actively participating and leading in the development and maintenance of an industry-leading product to Health Care professionals and clients that they support.

The successful candidate will have a real desire to learn and develop the team . They will be a leader who can motive their team to deliver excellent quality and productivity. they will also have excellent interpersonal and communication skills along with being Open minded to opportunities that may arise…

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Salary/Rate
£24000 - £28000/annum pension, healthcare. etc. 
Location
Newport  
Posted
26/07/2015 (15:00) 
Agency
Job Type
Permanent 
Description

EXPANDING ORGANISATION. BRAND NEW ROLE. RECENT ACCQUISITION OF NEW BUSINESS FOR SITE. POSITIVE FUTURE BUSINESS GROWTH EXPECTED. Customer Service Team Leader required to join an international organisation who are going through a sustained period of growth through the acquisition of new business for their site.

This is a brand new position within the organisation brought about by growth within their customer service/sales team and is a great opportunity for a Sales Team Leader to put their own stamp on the role being the first incumbent of the position.

Salary: £24,000 - £28,000 (dependent on experience) + Pension, Private Healthcare…

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Salary/Rate
£15000 - £20000/annum £18,800 + Benefits  
Location
Rotherham, South Yorkshire  
Posted
20/07/2015 (14:31) 
Agency
Job Type
Permanent 
Description

Team Leader (Customer Services) BLUT27309
Rotherham
Salary £18,800 + Benefits

As part of a World Leader in design, production and distribution of construction materials, our client are the UK's leading provider of glass and glazing solutions to the architectural, construction, building maintenance, door and window and insurance repair sectors. With a British heritage stretching back 150 years, their unique capabilities span the entire glass and glazing supply chain.

Joining them as a Team Leader, located at Waterlands, Manvers, Rotherham, you will be responsible for assisting their Service Manager in managing a team of Service Advisors…

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Salary/Rate
£22541 - £27551/annum 
Location
Lichfield, Staffordshire  
Posted
03/07/2015 (14:21) 
Company
Job Type
Permanent 
Description

Customer Services Team Leader

We’re looking for a Customer Service Team Leader who can coach and develop our team but can also do a little bit more – take on new challenges, learn new skills and suggest and implement process improvements.

Who are we?

The Institute of Leadership & Management (ILM) helps individuals, education providers and businesses to improve the standards of leadership and management in order to drive social and economic prosperity.

ILM provides a combination of industry-leading qualifications, accreditation, learning support and advice services, to help managers develop into more senior leadership roles.

ILM joined…

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Salary/Rate
£25581/annum + Pro Rata + Bens  
Location
Salford  
Posted
15/07/2015 (14:32) 
Company
Job Type
Permanent 
Description

The British Red Cross helps people in crisis, whoever and wherever they are. We are part of a global voluntary network, responding to conflicts, natural disasters and individual emergencies. We enable vulnerable people in the UK and abroad to prepare for and withstand emergencies in their own communities. And when the crisis is over, we help them to recover and move on with their lives. Our education services based in Salford Quays include first aid learning, dealing with emergencies, stigmatisation and conflict. Within the UK, the British Red Cross operates through about 3000 staff and over 30,000 volunteers

The Red Cross Training Team

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£20000 - £22000/annum + Benefits  
Location
Aston  
Posted
07/07/2015 (17:13) 
Agency
Job Type
Permanent 
Description

Job Title – Customer Service Team Leader

Location – Aston

Salary – £20,000 - £22,000 depending on experience

Duration – Full Time, Perm

Sector – Customer Service / Inbound Sales

As the Customer Service Team Leader you will be working for a brilliant company with over 30 years’ experience within the gas and plumbing industry. The successful candidate will oversee a busy Customer Service / Inbound Sales Team.

As the Customer Service Team Leader you will be responsible for:

* Overseeing and managing an inbound call centre team
* Reviewing the quality of the team's performance
* Coaching and mentoring the Customer Service executives…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£21000 - £25000/annum 
Location
Burton upon Trent  
Posted
09/07/2015 (15:07) 
Company
Job Type
Permanent 
Description

Job Purpose:

* To manage the daily functional operation of the Customer Care Team and their workloads.
* To establish and lead a motivated and skilled workforce to deliver world class customer service through a detailed understanding of business processes and therapy understanding.
* To drive and develop continuous improvement with the aim to developing motivated, professional multi-skilled agents.
* To manage and deliver a consistent quality operation, using a methodical and structured approach.

Key responsibilities:

Team 60%

* To support and guide co-ordinators through team meetings and regular 1-2-1’s with individuals to identify…

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Job Type
Permanent 
Applications
More than 10  
 
Salary/Rate
£18.00 - £23.00/hour 
Location
London  
Posted
16/07/2015 (11:37) 
Agency
Job Type
Temporary 
Description

CUSTOMER SERVICES TEAM LEADER - LONDON

I am currently looking to recruit for a Customer Service Team Leader for a Housing Association based in London. This is a temporary post initially for 3 months paying up to £23.00 per hour. In this role you will be working alongside another Customer Services Team Leader (Customer Response Team Leader) and report to the Customer Response Manager. The Team Leader will manage a number Senior Customer Response Officer and Customer Response Officers.

You will be targeted to deliver a hands on first class response to our all customer and tenant enquiries; resolving up to 80% of enquiries at the first point…

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Salary/Rate
£25000 - £30000/annum £25,000 to £30,000 Plus Bonus 
Location
Harlow, Essex  
Posted
07/07/2015 (12:19) 
Agency
Job Type
Permanent 
Description


A Customer Services Team Leader is required for a leading warranty insurance management company in Harlow

>Team leadership
>Coaching and development
>Performance management
>This team and performance management role is perfect for new or existing Team Leaders or Customer Service Managers coming from a customer service, telephone or support centre environment.

The perfect Customer Service Team Leader will have either a motor, automotive or insurance related career, however this is not essential.

The successful Customer Service Manager or Team Leader will be a proven man-manager, comfortable with a structured, positive and successful…

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Salary/Rate
£24000 - £26000/annum 
Location
Littlehampton  
Posted
10/07/2015 (16:44) 
Agency
Job Type
Permanent 
Description

The Customer Service Team Leader will lead a team of Customer Service Advisors; ensuring their team process customer orders and associated prescriptions to expected performance levels. Actively participating in the development and maintenance of an industry-leading customer service offering for the Health Care professionals and clients we support. The customer experience is key in this environment and our client requires an experienced and encouraging team leader to assist the Customer Service Manager in driving performance.

The hours are on a shift/rota basis from 8am-8pm with the occasional Saturday.

Your duties will include:

*Manage…

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Salary/Rate
£25000 - £28000/annum 
Location
Leamington Spa  
Posted
10/07/2015 (15:45) 
Agency
Job Type
Permanent 
Description

Our Client is a growing business who's staff and customers are at the heart of everything they do.
Due to continued growth are looking for customer service Team Leader. This is a demanding role and call levels are high so people who have worked in a call centre environment before would be ideal
Job Summary
The team leader will be responsible for the welfare, outputs and achievements of a small team of customer service advisors. Ensuring the highest levels of customer service, telephone response management, advisor efficiency and development, this post holder will also strive to identify areas of process improvement and cost efficiencies…

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Salary/Rate
£18500/annum Pension, free parking 
Location
Rotherham  
Posted
30/06/2015 (10:59) 
Agency
Job Type
Permanent 
Description

A leading company based on the border or Rotherham and Barnsley who have been established over 200 years are looking to recruit an experienced Customer Service Team Leader to join their busy team.

You will be managing a team of 10-14 customer service agents on a day to day basis and MUST have previous experience in managing a similar sized customer service team.

Your day to day duties will include managing the daily work loads and be reactive to change these throughout the day, performance management, 121's, call auditing, appraisals, quantity performance monitoring, quality audits of work load, running monthly team meetings, handling…

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Salary/Rate
£11.50 - £12.50/hour 
Location
Aylesbury, Buckinghamshire  
Posted
24/07/2015 (16:16) 
Agency
Job Type
Contract 
Description

Our Client who are a Major Infrastructure market leader are currently looking for a Customer Service Team Leader on a full time basis to coordinate the activities of the Client Transport shared services (ticketing and finance) section in support of effective operational delivery and efficient team performance.

On a day to day basis you will be responsible for:
- Providing financial and activity reporting data to support the management and cost forecasting of transport services.
- Providing project support to monitor and ensure that transport work plans and activities are being maintained and targets planned for and achieved.
- Supervising…

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Salary/Rate
£8.50/hour 
Location
Norwich, Norfolk  
Posted
10/07/2015 (17:13) 
Agency
Job Type
Permanent 
Description

This is a varied role working for a small but rapidly growing on-line retailer of mens fashion accessories.

The successful applicant will be required to process incoming orders, received via the internet and the telephone, allocate order picks to the pick team and manage the order picking team to ensure daily pick and order accuracy targets are achieved and orders safely packed, leading from the front and personally assisting with order picking as required. The products to be picked are relatively small and light in weight.

In addition, you would also be required to respond to in-coming calls and emails, answering customer inquiries…

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Salary/Rate
£26000/annum 
Location
Littlehampton, West Sussex  
Posted
10/07/2015 (14:32) 
Agency
Job Type
Permanent 
Description

The Customer Service Team Leader will lead a team of Customer Service Advisors; ensuring their team process customer orders and associated tasks to expected performance levels.
We are seeking someone who has ideally worked in a supervisory role or team leader role within a telephone based customer services department. Together with this you will display the following skills:
• Manage all aspects of the team’s performance giving direction and control through leadership, management and by setting the example.
• Effectively organise and prioritise the teams resources ensuring the team is effectively utilised, through daily, weekly and monthly…

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Salary/Rate
£30000/annum Circa £30,000 per annum 
Location
Wolverhampton, West Midlands  
Posted
Just Added!
Company
Job Type
Permanent 
Description

Customer Service Team Leader – Contact Centre
Location: Covering offices in Wolverhampton & Lichfield
Circa £30,000 per annum
35 hours per week

The home is THE essential foundation that every one of us needs in order to build our lives. Without that no-one can play their full part in our society. We believe that our customers have a right to more than just a home. We believe that everyone can achieve something more. We believe that we are best placed to be able to help our customers to do this. Set against a background of hard economic times, welfare reform and austerity - there is now, more than ever, a need to build up the resilience…

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Salary/Rate
£25000 - £40000/annum £25,000 - £40,000 
Location
Harlow  
Posted
08/07/2015 (17:41) 
Agency
Job Type
Permanent 
Description

Customer Service Team Leader - Complaints

* Are you a customer services professional?
* Do you have knowledge of FCA and FOS procedures and expectations?
* Have you ever led a team to success?
* Do you want to join a growing, highly successful employer?

Autoprotect are looking for a customer services professional to lead the team dedicated to supporting and developing the way that we manage our customer concerns and complaints. As we operate within the financial and insurance service sector we are focused on not only Treating Customers Fairly but constantly striving to provide the very highest levels of customer service, even when things…

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Salary/Rate
£27000 - £32000/annum Plus Bonus 
Location
Harlow, Essex  
Posted
08/07/2015 (17:54) 
Agency
Job Type
Permanent 
Description


We are recruiting for a Customer Service Team leader for our complaints department in Harlow

Are you a customer services professional?
Do you have knowledge of FCA and FOC procedures and expectations?
Have you ever led a team to success?
Do you want to join a growing, highly successful employer?

We are looking for a customer services professional to lead the team dedicated to supporting and developing the management of customer concerns and complaints. Operating within the financial and insurance service sector our client is focused on not only Treating Customers Fairly but constantly striving to provide the very highest…

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Salary/Rate
£25000 - £30000/annum Excellent Benefits  
Location
Crewe  
Posted
23/07/2015 (11:27) 
Agency
Job Type
Permanent 
Description

We are recruiting a new role within our busy customer service department for an experienced & talented Customer service team leader, Call Centre Team Manager for our Headquarters in Crewe.As an experienced call centre Team leader call centre manager you will oversee an expanding customer service department that provides a variety of front end and back end tasks that are required to maintain the customer service operation.

This exciting new role will provide an excellent opportunity for an experienced team manager to join a dynamic business that is passionate about developing their employees to be the best they can be.

Key Responsibilities…

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Salary/Rate
£22000 - £25000/annum 
Location
Aylesbury, Buckinghamshire  
Posted
22/07/2015 (12:44) 
Agency
Job Type
Permanent 
Description

Our client a market leader in their field is currently seeking an experienced Customer Service Supervisor/Team Leader to join their busy customer service department.

As Customer Service Supervisor, you will be responsible for overseeing the day to day running of the customer service inbound & outbound calls, ensuring exceptional levels of customer service are delivered at all times.

Main Duties include:
* Monitor & act on available agents, call volumes and service levels
* First line contact for customer service telephony team.
* Oversee & mentor new employees
* Log, acknowledge & escalate complaints
* Conduct monthly 1-2-1 reviews…

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Salary/Rate
£20000 - £25000/annum 
Location
Middlesex  
Posted
07/07/2015 (12:25) 
Company
Job Type
Permanent 
Description


Printerpix is a digital photo and communication ecommerce business, where we strive on a daily basis to revolutionize the way companies engage with the world. With 2 million users in 20 countries, we have a unique, truly diverse culture of talented employees committed to making a difference in their communities and in the work that they do.

The Role

The Customer Service Supervisor is responsible for leading a team of top performing, goal oriented Customer Service Representatives. Responsibilities include overseeing the Customer Service department and monitoring the performance of Customer Service Representatives.

The ideal candidate…

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Salary/Rate
£19000 - £20000/annum Bonus & Benefits 
Location
Watford  
Posted
14/07/2015 (11:08) 
Agency
Job Type
Permanent 
Description

Due to continued growth and excellent financial performance my client are looking for an experienced Customer Service Team Leader to based in their modern offices in Watford.

You will have previous experience Leading a team within a Telephone based customer service environment, or be a Senior Advisor looking to take a step up.

The key purpose of the Team Leader is to play a leading role in delivering and maintaining a robust complaints handling capability in line with regulatory requirements and to identify learning and development needs of team members and deliver effective training and coaching to build  the appropriate level of…

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Job Type
Permanent 
Applications
More than 10  
 

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