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You will require:
*A strong background in the supervision of staff including developing individuals and delivering
against stretching targets.
*Be able to demonstrable ability to analyse and interpret data.
*You must be able to demonstrate effective implementation and maintenance
*of processes and procedures and quality assurance activities.
*Have strong communication (verbal and written) and interpersonal skills.
*Manage, coach and develop a team of Customer Experience Co-coordinators and Consultants.
*Carry out regular 1-2-1s and Performance and Development Reviews and proactively deal with
attendance issues, performance…
£21000 - £24000/annum
The primary focus of the Team Leader is to actively support, lead and develop a team of 12 Customer Care Advisors who are required to provide the highest standards of customer service in a fast paced inbound contact centre environment. Using appropriate feedback, coaching, training and development activities, the successful candidate will ensure that Advisors fulfil their potential and strive to make the workforce a happy and productive place to be.
The current department working hours are between 8am and 8pm Monday to Friday and 8am—6pm on Saturday.
· Managing a team to meet operational targets.
· Side by side…
Position: Team Leader
Reports To: Assistant Call Centre Manager
Location: Milton Keynes
Basic Purpose and Scope:
Responsible for delivering on service and call quality targets and the delivery of a first class customer Service centre, your role will be to develop a strong team culture where patients and employees are at the heart of what we do. We understand that the best way of achieving goals is by engaging, supporting and developing our employees.
If people are your passion, if you are a clear and concise communicator who is extremely organised and process driven, then this is the role for you.
We now have the opportunity for an experienced Customer Support Supervisor to help with the continuing expansion of the UK’s fastest growing job board. The Customer Service team is integral to our continued success…
As an International Team Leader , you'll have the opportunity to enhance your knowledge of international and corporate banking, working for a global bank offering real career progression across domestic and international markets. You'll also enjoy dynamic working with flexible patterns and hours.
Working from our office in the heart of St Helier, you will join us at an exciting time as we drive change in the market to become the digital leader and 'go-to' bank. We are investing in our employees now in order to support our international business through a period of significant growth over the next two to three years…
Title: Customer Service Team Leader (Inbound/Outbound)
Location: Coleshill – B46 1HG
Salary: £ Competitive Base + Good Benefits (25 days holiday, pension etc.)
Trakm8 is a global leader in Telematics Technologies having sold and licenced its products in 27 countries worldwide. We produce a wide range of software, hardware and engineering consultancy services to a diverse range of clients to include Blue Chips, SMEs and Government Organisations. Trakm8 is experiencing significant growth and we now have a need for a Customer Service team leader to work in our support centre based at our Coleshill office near Birmingham – location has good access…
£16000 - £26000/annum
No Customer Service or Sales Experience Needed
Customer Service and Sales Training Offered
Bravington Capital in Southampton has multiple customer service and sales trainee openings for people that are looking to do the following:
* Work in a fun environment
* Improve your communication skills
* Learn to adapt and overcome challenges
* Enhance your customer service & sales skills
* Receive recognition and earn based on your results
* Travel throughout the UK, Ireland and Europe
* Strengthen your organisational techniques
* Become a better leader / team player
£20000 - £25000/annum
Telesales Team Leader
Retail Merchant Services are currently recruiting for an experienced Telesales Team Leader to join our brand new call centre in Morley, Leeds.
Our Business Development Advisors are responsible for targeting SMEs using provided data and setting up high quality appointments for our field based sales professionals. We need a highly motivated individual with strong leadership abilities and excellent communication skills to drive the team to reach daily targets.
Responsible for supervising a team of Business Development Advisors (BDAs) you will also be required to set your own appointments…
Working within the Financial Shared Services Centre of the large organisation, We are looking for a candidate that : -
- Has a real passion for control and reconciliation - will have to hit the ground running
- Thrives on challenges
- Enjoys managing and developing a team
- Confident in making decisions
- Able to communicate at all levels
- Has real attention to detail and good problem solver
- Excellent excel skills
You will have previously worked at a Team Leader level as an Accountant, Senior Accounts Administrator…
£0 - £75000/annum
The General Manager will be responsible for:
Achieving "best in class" Operational performance within budget whilst delivering Continuous Improvement initiatives to deliver excellent service levels
Leading a team of over three hundred FTE's
Lead, coach and develop the team , and gain colleague support to meet customer needs
Total responsibility for budget delivery
Aligning resources within the organisation to meet the delivery of objectives, within crucial timeframes
Develop a strategic plan for the development and fostering…
Service Delivery Team Leader/Customer Service Team Leader
£13 per hour
On-going temporary assignment
Based in Dartford
My client based in Dartford has an immediate vacancy for a Service Delivery Team Leader/Customer Service Team leader to join a growing team. This position is offered on an on-going basis to cover maternity leave. You will have experience of SLA’s and have a strong focus on client communication and trouble-shooting.
- To manage the delivery of all contracted services to ensure high levels of performance.
- To manage the resolution of any customer specific service delivery issues…
A well established Welwyn Garden City business with an enviable reputation in its field is looking for a Customer Services Team Leader.
If you want to join an international business and help deliver and have a passion for customer service, then read on.
It’s a fast paced and busy environment so never a dull moment!
You will assist the Customer Services Manager in providing the best possible service to customers
You will also have a key responsibility for people management including recruitment, performance appraisals and communication of processes
Your role will include processing orders and resolving all queries smoothly and efficiently
Ambitions Personnel are currently recruiting for a Customer Service Team Leader on behalf of a company based in Nottingham. This is a fantastic opportunity for someone who feels they are ready to make that next step up, or for someone who wants to take on a new challenge.
Hours of work will vary between 08:00 and 18:00 working 42.5 hours each week.
Responsible for the customer service department
Being responsible for all complaints and issues that may arise
Provide support to the department when required
Generate daily reports to provide to senior management
Ensure that all calls are handled professionally and correctly
Customer Service Team leader for successful and growing company Customer Service Team Leader
Salary depending on experience
Welwyn Garden City
My client a manufacturer of lighting products is recruiting for a Customer Service Team Leader to join their growing team in Hatfield.
This is an exciting job to work for a global company that prides itself on its quality products.
The successful Customer Service Team Leader in Hatfield will be responsible for assisting the Customer Services Manager with a variety of tasks designed to ensure the delivery of a first class service to customers and the Sales team. You will also assist with…
Customer Service Team Leader
Aspire Recruitment is recruiting for experienced Customer Service Team Leader’s to work alongside the Customer Services Manager to lead, manage and motivate a small team of executives ensuring team objectives and individual performance is maximised.
The remit of this role is to ensure all team members have specific targets and objectives and these are then monitored and measured. You will conduct regular 1-2-1’s and deal with escalated calls and resolving queries and complaints.
You will hold team meetings to share information and generate ideas for new/improved…
Customer Service Leader - Customer Contact
£41,200- £51,600 + excellent benefits
Working for an ethical bank as a Customer Service Leader you will be promoting the highest level of customer service, develop, coach and motivate the customer service team. With excellent career development opportunities, this is an opportunity not to be missed for passionate Team Leader.
As a leader of a 90 strong team the main responsibility of the role is to create the best service to every customer, coaching the team to adapt to each customer's unique needs, and improve on these processes.
Other responsibilities include:
Excellent customer service
Customer Service Team Leader
Newark-on-Trent, Full Time, Permanent
Salary up to £19,000 depending on experience
Our market leading clients in Newark are looking for an experienced and confident Customer Service Team Leader to ensure that all service levels are achieved and customer expectations are met or exceeded.
The Team Leader will ensure all team members understand their objectives and work together to achieve this. They will also be responsible for monitoring and coaching team members to ensure everyone is working towards the same end goal.
- Ensure high quality service to internal and external customers…
Customer Service Advisor - Team Leader
Team leader level in Corporate Operations
Salary: £22,700 - £27,000
Contract type: 5 month fixed term, full-time
Essex County Council (ECC) is one of the largest and most dynamic local authorities in the UK and is undergoing significant transformational change to further enhance customer focus, service and delivery.
Corporate Operations has an exciting opportunity to join its high performing Customer Service Centre Team who assist Purchase to Pay, Income, Payroll and Management Reporting.
We are seeking a candidate with Team Manager experience, with an engaging management style…
Designer Parfums is recruiting for a Customer Service and Sales Team Leader (B2B), who will be responsible for supporting the Export Sales Manager within the sales team across different accounts.
This role will be suitable for a Senior Customer Service Coordinator looking to move up in their career. You will be based in a team of 4.
• To monitor and supervise the Sales Support team to ensure that all orders are processed correctly and shipments arranged efficiently
• Liaising with Account Managers and Business Customers
• Order processing and Invoicing
• Arranging logistics with the warehouse
• Liaising with production and marketing teams…
We are recruiting a new role within our busy customer service department for an experienced & talented Customer service team leader, Call Centre Team Manager for our Headquarters in Crewe.As an experienced call centre Team leader call centre manager you will oversee an expanding customer service department that provides a variety of front end and back end tasks that are required to maintain the customer service operation.
This exciting new role will provide an excellent opportunity for an experienced team manager to join a dynamic business that is passionate about developing their employees to be the best they can be.
Hamlin Knight is currently recruiting for a Customer Service Team Leader for a large Distribution company based in Coventry.
DUE TO THE LOCATION YOU MUST DRIVE AND HAVE YOUR OWN TRANSPORT.
*Reporting KPI's to department Supervisor.
*Ensure all communication with customers, including those of direct reports, internal and external is in a professional and timely manner and resolved to customers' satisfaction using the appropriate channels.
*Support and encourage a culture of making the customer first priority and generate ideas for continuous improvement.
*Deal with escalations from appropriate channels to ensure professional…
Adecco Wellingborough are currently recruiting for a Customer Service Team Leader to join our reputable clients team.
We are seeking a candidate who has experience of managing a team within a call centre environment and is driven in providing the best Customer Service experience for their customers and managing and motivating your team to do the same.
The team take both inbound and outbound calls from existing customers and as well as taking orders are responsible for up selling new products ranges and different product types.
You will be tasked with implementing KPI's and deal with any HR and recruitment requirements within the team.
Are you a natural at leading and motivating others?
Salary: £24,000 Uncapped Bonus Potential
Due to continued growth, we are looking for a Team Leader to join our ever expanding Customer Service department.
Our Customer Service department deal with incoming queries from our existing customers as well as advise on additional products available
*Day to day management of the Customer Service team
*Completing monthly 1-2-1 meetings with staff
*Improving team and individual performance through coaching and development
*Dealing with staff related matter and ensuring company personnel policies are being
*To be considered…
My Wakefield based client is an international manufacturing company with a reputation for delivering the highest of standards across all products. Your role is to help lead and manage a team of 6 customer service staff which will include the training and development of staff and as well as the ongoing monitoring of their progress throughout their career. This would include monthly and annual appraisals. As the team leader you will lead from the front and be involved in:
- Supporting and assisting the Commercial manager as directed and required.
- To process each customer order received, using the Company order processing system
- To monitor…
Customer Service Team Leader - £18,450 - Mon to Fri – 8am until 5pm
Our client based in Haverhill has an excellent opportunity to join their friendly,
progressive team. This role will be to effectively and efficiently lead the Service Desk
team to deliver the contractual SLA’s.
Duties and responsibilities:
You will be responsible for driving the Service Desk team to achieve the business needs and objectives of the company.
Ensure adequate resourcing levels.
Develop new & current processes that result in cost savings to the business through driving efficiencies.
Operate and own the Continuous Improvement…
Technical Customer Service Team Leader – Permanent – Telford
ITR Personnel are recruiting on behalf of a well-established and respected manufacturing company in Telford for a new, permanent Technical Customer Service Team Leader. To be considered for this excellent role though, you MUST have the technical experience as well as the Customer Service / Team Leader exposure too.
You’ll be supporting the Technical Manager in the day to day running of a small technical team in Telford, managing resources in order to improve team performance. You’ll help support the team from a technical point of view, providing support to internal departments…
We have an exciting new opportunity with our fun and dynamic client in Ringwood, as they are currently looking for a Multilingual Customer Service Team Leader to manage an existing team.
Salary: £28k basic + bonus
Location: Ringwood, Hampshire
Hours: 40 paid hours per week typically between the hours of 8am and 6pm Monday to Friday
The successful candidate will be multilingual in French and/or German plus English.
Our client is an international life insurance, pensions and investment group with approximately 27,500 staff and over 40 million customers. A division of this group specialises in Accident Insurance and are dedicated…
The Just Recruitment Group are currently looking to recruit a Customer Service Representative /Team Leader to join one of our clients in Sudbury Suffolk.
If you have Strong Team Leader skills and love giving only the best Customer Service to Customers, then this is the job for you!
Manage the end-to-end Order-to-Cash process, which consists of, but is not restricted to:
Accurately process customer orders and monitor delivery performance
Process invoices and credit notes as needed
Accurately Maintain customer information
Lead a team of 4 CSR's
Represent the team in meetings
Interacts with customs and has knowledge of import…
Revive Recruitment are seeking an experienced Customer Services Team Leader to join a busy, expanding and well-established business located in the Northwich area. To apply for this urgent post, you will hold strong Leadership and Management skills, be able to hit the ground running and be IT literate on Word & Excel.
Job Title: Customer Services Team Leader
Salary: £23,000 per annum
Location: Gadbrook Park, Northwich
Reporting into the Customer Services/Call Centre Manager, the key aspects of the role are the leadership, management and development of the contact centre team and the delivery of business objectives, whilst ensuring…
One of our clients, a North London Borough is currently recruiting for an Assistant Customer Service Manager.
Job duties include:
•Absence Management (completing return to work interviews, absence reviews)
•Project KPI’s (Achievement of Conversion Targets, Wrap & Hold, Adherence to schedule)
•Schedule Adherence (incl. Timekeeping)
•Ensures quality standards are met and exceeded by:
•Maintaining a high level of knowledge and understanding of clients’ products, services and all relevant support systems
•Understanding customer needs and assists in providing solutions
•Coaching individuals within the team
•Organising ad-hoc training…
This is an excellent opportunity to join a well -established and expanding business at an exciting time of expansion.
You will manage a team of multi skilled customer service advisors managing the relationships with a range of customers. Your responsibilities will include allocating workload, maintaining and improving the quality of the team’s performance and ensuring that the business deliver the high standard of customer service required. You will also be required to maintain management information reports and analyse data.
It is essential that you have gained management experience in a customer service environment. You must display…
Customer Service Team Leader - £30k
Purpose of the role
• Line management responsibility for programmes teams, ensuring the company’s behaviours and performance standards are consistently met. Includes: team member performance reviews and development plan discussions; monthly one to one meetings; resource planning and admin management.
• Working with Programme Management team, serves as primary operational contact for client and programme portfolio.
• Feedback management and escalation in accordance with defined procedures.
• Accuracy and call management through GAD systems and X3 ERP system.
• Trains Programme Operations team on the new…
Customer Service Advisor - Team leader level in Corporate Operations
Salary: £22,700 - £27,000
Contract type: 5 month fixed term, full-time
Location: Chelmsford, Essex
My client has an exciting opportunity to join its high performing Customer Service Centre Team who assist Purchase to Pay, Income, Payroll and Management Reporting.
To be considered for this opportunity you will have Team Manager experience, with an engaging management style to help support a large team of Customer Service Adviser's. In addition to developing the team, you will also deputise for the Service Centre Manager in their absence.
Team leader/management experience…