We can only accept applications from candidates with a motor insurance background.

Our client is seeking an Insurance Claims Negotiator to deal with allocated claims as cost effectively and efficiently to conclusion within the policy terms, conditions and processes. Contribute to the department in delivering the Service Operations business plan in accordance with own responsibilities to meet business growth targets.

Key Responsibilities:

· Work within the parameters of the agreed business plan for Service Operations
· Work within agreed processes in order to deliver the business plan in line with the Service Operations practices, procedures and philosophies
· Provide support to the Operations Supervisor - Claims by ensuring delivery of own performance against agreed objectives, KPI’s, SLA’s and authorities
· Pro-actively process claims in accordance with our principles and procedures.
· Identify and effect all potential recoveries from relevant parties
· Maintain portfolio of work ensuring reserve management to ensure cost effective and timely settlement of all claims
· Communicate on a pro active basis with all parties connected to individual claims
· Support the Claims manager by identifying and recommending new ways of working and identifying process improvements
· Adhere to FSA, TCF and Data Protection Regulations



Key Skills and Knowledge
· Good knowledge of Motor or household claims handling, with little referral required
· Demonstrate a strong financial awareness in terms of both claims reserves and business impact
· Demonstrate a full understanding and application of claims negotiation, liability decision making and cost potential
· Strong customer service and communication skills
· Ability to manage and prioritise own workloads
· Demonstrates good knowledge of market agreements
· Ability to assist less experienced team members
· Willingness to develop self and new skills Authorities


First Recruitment Services is acting as an Employment Agency for this vacancy.