Our client, a financial services organisation based in Solihull, is currently recruiting for Customer Advisors to join their Collections team on a permanent basis.

Working to targets, the purpose of your role will be to liaise proactively and reactively with customers both written/verbal to agree appropriate repayment arrangements and maximise recovery of funds and minimise losses to the business.

Please note that this is NOT a credit control responsibility but one of consumer collections - as such we will require evidence of at least 6 months experience of working within a collections team to be clear on your CV for your application to be successful.

Tasks will include:

- Respond to/ contact customers by phone/letter to support them in repayment of debt. Assess and negotiate acceptable repayment arrangements to minimise losses to business.

- Deal with queries and issues raised by Customers – escalate as necessary for support

- Balance day to day totals on the collections system and enter into the appropriate ledger

- Endeavour to locate customers who have gone away and where necessary refer to external trace agents

- Ensure adherence to relevant legislation/regulation

Skills & Experience required:

- Thorough understanding of procedures relating to Collections

- Customer Service

- Communication skills, both written and verbal

- Strong negotiation skills

- Courteous & confident telephone manner

- PC Literate

- Knowledge of salient regulatory /legislation bodies

Contracted for 148 hrs per month, in return you will get a comprehensive benefits package, bonus scheme and basic salary up to £15,500.