Our Client, with a reputation for quality and first class service, is looking to recruit additional Claims Handlers into their dedicated teams.
The Claims Handlers responsibilities will be to deliver a high quality claims service to clients and Insurers whilst maintaining and enhancing our Client’s reputation for its claims handling service.
The role will include direct communication with all parties involved, managing the relationship with policyholder, assessing the size of the claim, its potential severity and dealing with same in a proactive manner. The emphasis is on providing a prompt, yet extremely customer focused, claims handling service.

Key responsibilities
• To handle claims in a proactive manner within set service levels.
• To negotiate and settle claims fairly and promptly.
• To work unsupervised and show initiative in their claims handling approach.
• To building relationships and gain client and underwriter confidence when handling claims.

Key requirements
• A minimum of twelve months experience in handling claims.
• Drive, determination, confidence, initiative and dedication, as well as having good listening skills, communication and analytical skills.
• Applicants must be able to handle claims in a proactive yet highly customer focused manner.
• Excellent communication and interpersonal skills both face to face and by telephone.