If you have call / contact centre experience within financial services, the leap across to this product provider could set you on a path to a long, progressive and successful career. They have been expanding through the recession and this will continue throughout 2012.

The Company: Having grown to close to 700, our client is recognised as one of the most progressive companies in financial services and have won numerous awards for their level's of customer service. This comes through high level training and this is something you will be exposed to early on.

The Role: The successful candidate will be responsible for providing the main point of contact for IFA's within a team based call centre/administration environment. You will work with and support registered IFA's to secure profitable new business, providing informative and accurate product information and liaising with all internal departments across the Operational teams.

Although offically this is deemed a contact centre role, in our opinion, it is not a harsh environment like some. The company take a soft sales approach, not hard hitting and the nature of the calls coming through means there is quite a lot of work off the back of those calls, so you are not on the phone all day, one call after another.

Skills / Experience Required: The ideal individual must have experience working in the Financial Services industry, preferably in a sales, or customer service environment. If you have had experience in pensions or mortgages, this would prove an advantage.

Additional Information: The basic salary is up to £21,400. Our client offers a superb benefits package that is worth c. £2,000 if you take up the full pension entitlement and a bonus that could add a further £1,600 to your basic.

If you thrive in a busy environment and take an analytical approach to problem solving then this could be the role for you.

The Customer Services Calls Coordinator position is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 15 years experience in this field. Areas of expertise include employee benefits/group risk, compliance, pensions, flexible benefits, paraplanners, sales support, underwriters and IT related roles. We predominately focus on London and The Home Counties, although we have also been successful in offering national solutions and overseas. Do check the website and feel free to call at any time.