General Insurance Operations Consultant

Due to a recent re-structure and department expansion, we are seeking several GI Operations Consultants to process, service and maintain both our new and existing customers.

MAIN RESPONSIBILITIES:

• Take personal responsibility for delivering General Insurance Operations service standards through focused telephony and processing activity.

• Identify and refer all sales and retention opportunities, including new business, up/cross sales and retention.

• Monitor personal performance ensuring activity levels and conversion rates are achieved.

• Ensure all customer interactions and activities adhere to internal standards and external regulatory requirements.

• Understand and support working practices reviews, streamlining end-to-end procedures and ensuring maximum efficiency.

• Provide ideas and suggestions for improvements.

ESSENTIAL SKILLS/EXPERIENCE:

• Proven experience of providing Customer Service / Administration within a commercial environment.

• Excellent written and verbal communication skills.

• Good IT skills and the ability to pick up bespoke IT systems.