Overview:

Reporting to the Employee Services Manager you will be responsible for supporting the Company operation (in-house temporary recruitment solution for the Group UK & Ireland) by managing the relationship with the end users as well as managing a high performing team to meet and exceed the targets set by the business.
Main Purpose of the Job:

The Labour Performance Manager oversees the delivery of results across their geographic region:

-Relief team management
-Unit relationship management

The main purpose of the job includes:

-Coordination of recruitment across region
-Promotion of the system operation to the end user
-Issue management and resolution
-Line management of the Relief teams

Duties & Responsibilities:

-Effective and efficient management of mobile relief teams
-Development and ownership of a recruitment plan to meet demand and targets;
-Work to the recruitment budget
-Forecast and analyse data against budget figures on a weekly and/or monthly basis;
-Analysing performance statistics and making decisions on the basis of these statistics;
-Liaise with the agency compliance manager and centre manager to manage issues and complaints relating to the provision of temporary labour to the business
-Investigate issues and complaints about the service from the units and manage them to a satisfactory resolution
-Carry out agency audits where required
-Manage unforeseen problems as and when they arise without compromising the overall focus and targets of the team
-Demonstrate continuous effort to improve quality and operational efficiency, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
-Ensure that KPIs and SLAs performance targets are met or exceeded
-Identify resources or alternatives required to manage workload
-Provide guidance to team regarding work procedures, work priorities, and special requests from customers
-Adopt a logical approach to the achievement of objectives/tasks and pay attention to detail without losing sight of the bigger picture.
-Articulate a clear understanding of business drivers and variables, which impact on achievements focusing on meeting Service Levels and business objectives;
-Notify appropriate personnel of incidents or problems or changes to service levels;
-Implement disaster recovery and succession planning