Trainee Engineer

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Summary of Position

Assist in delivery of consistent field / site technical standards as outlined in operational procedures and Company policy. Thus enabling retention & potential growth of existing support business

Accountabilities

• To develop towards satisfactory provision of efficient and effective technical solution service for both internal and external clients thus maximising customer satisfaction levels.

• To work closely with key personnel (eg, Regional Service Management, S3’s, Project Managers and the Contact Centre) thus delivering specified technical standards, paperwork submission and operational procedures thereby maximising productivity.

• To maintain an up-to-date /easily referenced technical documentation process to ensure compliance with H&S requirements and effect, the repair to the customers expectation.

• To assist in the equipment preparation for installation / hardware & software upgrades, thus ensuring functional equipment is installed within project timeframes

• To plan, assist in the preventative maintenance process, thereby reducing defect levels between PM’s to ensure high productivity levels.

• To maintain an accurate stock record / level to ensure appropriate stock is held thereby minimising stock errors and reducing P&L fluctuations.

Scope of Responsibility:

• Support function to regional service management.

• Participation within a team of 8-10 engineers.

• As a team, responsibility to achieve £2.5M tactical and contracted revenue.

• Direct point of contact for both internal and external customers.

Business Knowledge/Educational Background

Essential

• Capable of demonstrating ability to operate within an electro mechanical software driven environment.

• Ability to communicate accurately and clearly in English on technical subjects and with customers and team leaders.

• Ability to take a logical and analytical approach to problem solving.

• Demonstrate a positive approach to everyday working providing a high level of flexibility / adaptability.

• Must hold a current UK driving licence with a maximum of 6 points.

Desirable

• Technical / Mechanical qualification

• Proficient with MS word, MS Excel,

• Proficient with email and internet usage.

Key Challenges

The DMT engineer is responsible for a total service to Pitney Bowes customers. This is likely to encompass a mixture of shift working, 24/7, and unsociable hours, often at very short notice.

Development to a fully operational PBE2 / PBE3 within 2 to 3 years.