Our client, based in the Bristol area, is recognized worldwide as a leader in the large electronic display industry. The company designs, manufactures, sells, and services a variety of display products in three primary markets: sports, commercial, and transportation.
Technical Services provides services such as maintenance, training, and production for these display products.
We are looking to recruit a person to supervise UK Service operations. Duties will include:

Execute the service plan.

Effectively communicate goals to staff and measure their progress.
Actively lead weekly tier meetings.
Review performance of the team. Complete performance evaluations in a timely and objective way.
Participate in planning meetings.
Provide leadership and encourage team participation in improvement activities.
Regular assessment of workload and staffing, make recommendations to leadership.
Participate in the hiring process for new positions and responsible to develop training plan for new staff.
Foster teamwork through effective communication regarding the relationship between quality workmanship, customer service and customer satisfaction.

2. Working to support full time field engineers:

Working with and developing known technical resources to improve service effectiveness.
Working on escalated sites - Use problem solving skills to perform root cause analysis, develop appropriate countermeasures, and work to see these ideas implemented.
Sourcing components for engineers on-site and future projects
Dealing with support calls from customers and if appropriate channeling to a successful end.
Monitoring performance and supporting of local authorized service companies.

Additional duties may include:

Working with field service staff, customers and other personnel to solve technical issues.
Scheduled after-hours, on-call support.
In-house repairs / diagnostics.
Pre-event equipment checks before each event (1-2 days prior).
On-site event support.

Assist on installation support:

Assist with field product installations.
Provide on-site technical support, which may include terminating fiber, field repair, testing and system level troubleshooting.
Provide basic operator and maintenance training.
Follow the procedures outlined in the Installation Supervisor's Guide and the appropriate documentation.
Relay customer feedback on product performance and features to customer service and engineering. Including detailed site reports on installation and service work.
Travel via ground or air to customer sites within the UK; Company vehicle used daily for short term trips. Additional travel outside the UK may be required for leadership and training activities or to serve customer needs.
Competently represent Daktronics UK to customers, in a confident and professional manner. Use good judgment and make good decisions.
Work effectively as a team member assisting when and where needed. Become knowledgeable about and follow company procedures.
Perform other duties as assigned to meet customer expectations.

The company provides extensive training, on site, at the UK offices and at HQ in the USA. A grounding in Electronics and/or engineering is a great benefit. We ask candidates to following qualifications and proficiencies:

Requirements:

Degree in an Electronics or Computer Engineering Discipline.
Strong general engineering appreciation.
Leadership/supervisory experience in a Service environment strongly preferred.
Ability to work effectively in peer relationships to solve problems for the good of all, encourages collaboration, team player and cooperative.
Ability to travel via ground or air transportation. Valid driver's license and good driving record. Motor vehicle record will be verified. Ability to obtain the appropriate Visas to travel throughout Europe and to the United States for customer meetings and training.
Able to work at heights, work from a ladder and ability to carry ladder/tools/parts from vehicle to work site.
Available to work flexible hours during the day and work evenings and/or weekends to support facility event schedules (possibly on short notice) after hours, on-call service.
Must be responsible for daily and weekly work (work with little supervision).
Computer skills including Internet navigation, word processing and spreadsheets.
Fluent in English, both written and verbal. Additional languages may be beneficial.
Background investigation will be conducted.
Effectively exercise discretion and independent judgment.

There are opportunities to advance your career within the organization. Including opportunities overseas. Other benefits include healthcare and insurance. There may be occasion to earn overtime and performance-related bonuses.