The position for Photocopier Field Service Engineer - Ricoh in Berkshire is no longer available
Photocopier Field Service Engineer - Ricoh
To carry out service visits to reported calls throughout the companies entire customer base
Establish and promote the attributes of a professional service support operation ensuring image and clarity of communication
Adapt and develop service needs in line with changes in manufacturer products and functionality
This is a front line service role commanding a professional smart image achieved through higher levels of knowledge and self-management
Awareness and communication with customers and colleagues is essential to understanding and overcome service issues to maintain a customer satisfying performance
Qualified Ricoh engineer with experience of current MFD model ranges
Mini 3 years experience as a Ricoh/Sharp field service engineer
Good standard of I.T experience essential
We are looking for a walking engineer to cover Zone 1 - 4 in London
Duties to include the following
Attend emergency calls.
Attend return to fit calls.
Attend preventive maintenance calls.
Update firmware as and when needed.
Assist customers over the phone and on site.
Liaise with the service desk on day to day basis .
Attend training courses when necessary.
Maintain a strong standard of customer service at all times .
All applicants must be eligible to work and live within the UK